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Team United

By Matt Adams, August 17, 2016

As we sit glued to our TVs watching the Rio 2016 Olympics, some members of the United family are watching the action a little closer. They have competed at the highest levels themselves and know well the incredible sacrifice and heart that it takes to represent their country. In fact, several of our employees are former athletes or have family members striving to make it to the Games.

Captain Dave Walters in the Boston MarathonCaptain Dave Walters

Chicago based 777 Captain Dave Walters

“I still enjoy following the Games as a spectator. I know what those guys are going through and I can empathize with the journey that they have traveled to get there because I've been on that journey, too," said Chicago based 777 Captain Dave Walters, who qualified for the 1988 U.S. Olympic Team Trials as a marathoner. After watching the 1972 Olympics, he immediately knew it was something that he wanted to pursue and he dedicated two decades of his life to get there. Job changes in the early 1980s forced him to scale back his training, so Dave didn't attempt to qualify for the 1980 or 1984 Games. But finally, in 1986 he qualified for the 1988 Trials. “When I got my qualifying time I had a smile on my face for weeks. That's as close as most people ever get to The Olympics. Making it into the Trials meant that I could give it my best shot, and that's all that I wanted."

The Trial race took place in Jersey City, New Jersey in April 1988 on a brutal course full of hills. Out of 130 participants, only the top three racers would qualify for the U.S. Olympic Team. Dave was the 126th seed. “On top of everything, I had a fever that day – I was on the verge of catching a flu. But, in spite of that, I still managed to finish 36th, and I was honored to be there."

His Olympic experience was the culmination of a lifetime of focus, dedication, motivation and discipline. “Just to make it to the Trials was a dream come true. It put an exclamation point on my athletic career," Dave said.

Remarkably, Dave still adheres to that focus and discipline, running between eight and twelve miles every day. In fact, last year he achieved the triple crown, winning his age group in the Chicago, New York and Boston marathons. “I still get the same kick out of running that I did in the '80s. It's not quite the 'knife fight' that it used to be," he said laughing, “but it's still competitive and I enjoy that."

Captain Bruce Conner Speed SkatingCaptain Bruce Conner

Chicago based 747 Captain Bruce Conner

Pushing age 60, Chicago based 747 Captain Bruce Conner lives by a simple philosophy: try to do a little better today than you did yesterday. It's a philosophy that drives him in every aspect of his life and work, throughout his 31 years as a United pilot and his five decades as a world-class athlete.

“There's a common belief that as we get older, we get slower," Bruce said. “I want to break down that self-limiting mindset. It's more about having realistic goals." Bruce got into sports over 50 years ago as a gymnast alongside his brother, who would go on to become a three-time Olympian and two-time gold medalist in gymnastics. “After about two years, I realized that my little brother was a lot better than me, so I thought 'Maybe I'll find a different path,' and I turned my attention to speed skating."

That turned out to be a good choice. By the time he was a teenager, Bruce was a member of the U.S. National Team. In the fall of 1975 he traveled to Holland to train for the upcoming U.S. Olympic Team Trials for the 1976 Olympic Winter Games, but he experienced a setback. “I was skating well in Holland, but I was so motivated that I over-trained. By the time I went to the trials in December, my times were getting slower."

Bruce fell short at the trials and did not make the 1976 Team. It was a devastating blow and the disappointment subsequently led to him walk away from the sport. It wasn't until he reached his mid-twenties that he began to feel the pull of competition again, but in a slightly different way.

“I started running and competing in 5ks, 10ks, half marathons and triathlons," he said. “I really enjoyed it and it helped me maintain my fitness level. At age 40 I still competed in races, but I noticed that I was always just in the middle of the pack." That's when he decided to give skating one more shot.

He began commuting once a week between his home in Illinois to a rink in Milwaukee to train and participate in open races. When he made a trip to Calgary for a race at age 48, he realized, to his amazement, that he was faster than he had ever been. “When I got back home, I hired a coach and started taking it more seriously. Then I wondered if I could qualify for the U.S. Olympic Team Trials. I knew that if I skated a good race, I had a chance to be in the top 25 in the U.S."

He trained six days a week and qualified for the 2005 Trials with his times in the 500 and 1000 meter races. Four years later he did it again, with even faster qualifying times than he had previously skated. Bruce seemed to be getting better with age, and in 2013 he qualified for a fourth time – at age 57.

Bruce continues to compete and published a book called Faster as a Master, which details his life in speed skating and his philosophy of continual improvement.

Joe Oka and son Peyton Practice Archery SkillsFirst Officer Joe Oka and son Peyton Oka

Chicago based 777 First Officer Joe Oka

It only took Chicago based 777 First Officer Joe Oka 45 years to discover that he possessed a unique talent. Now, he's using that ability to help youngsters pursue their Olympic dreams.

More than a decade ago, Joe — who has been a United pilot for 21 years — became a backyard archery enthusiast after a friend gave him his first bow and arrow set. When a city ordinance in his hometown of Fort Mitchell, Kentucky threatened to ban archery in neighborhoods, Joe became embroiled in local politics to save his newfound sport. While doing so, he met the man who changed his sporting life: Darrell Pace.

“When our town banned archery, I tried to fight city hall," Joe said. “In the course of that, I started working with Darrell. One day he said to me 'You're pretty good. Why don't you try competition archery?' and that's when I started taking it seriously."

To understand why Darrell's encouragement was so important, you have to understand who Darrell Pace is and what he means to the archery community. Darrell was called the world's greatest archer during his years as a competitor in the 1970s and 1980s, winning individual gold medals at both the 1976 and the 1984 Olympic Games. In 2011, he was declared the Men's Archer for the 20th Century by the International Archery Federation.

From that point forward Joe trained and competed tirelessly, even turning his attention toward coaching and starting a varsity archery program at a high school in Fort Mitchell, Kentucky. He worked out regularly at a local range and qualified for the 2012 U.S. Olympic Team Trials but said the experience taught him that archery at that level isn't a part-time hobby. “You really can't have a day job and compete with athletes of that caliber — for them, archery is their profession and their life." While he didn't make the U.S Olympic Team, he walked away from the trials with valuable insight that made him a much better coach.

As Joe's son Peyton grew older, he encouraged him to pick up a bow as well. Soon enough, Peyton was following in his dad's footsteps, winning the U.S. Nationals at age 11. Now Peyton is eyeing a spot on the U.S. National Team for the Tokyo 2020 Olympic Games . “He's working hard in his division," Joe said. “By the end of this year, he should be top 15 in the country."

It's been an interesting road for Joe and his family, hopefully one that ends up in Tokyo four years from now.

The Conner Family with son, ReedCaptain Tom Connor and son Reed Connor

San Francisco based 787 Captain Tom Connor

We know the many miles that these competitors will have traveled by the time they touch down in Brazil, but perhaps no one knows that more so than San Francisco based 787 Captain Tom Connor. Tom has supported his son Reed, a distance runner, who competed for a spot on the U.S. Track and Field Team in Rio.

Tom and his wife Karla first noticed Reed's running abilities when they lived in Guam 20 years ago. At the time, he was only six years old but he was able to keep up with kids twice his age. “Part of the school curriculum was the President's Fitness Challenge, which included a running component. We watched all of the kids take off and when they came back around toward the finish line, Reed was right up front with the bigger kids. I thought he had cut through and I told him 'It's not okay to cut,' but he said 'Dad, I didn't. I ran the whole way.' I was shocked."

A few years later the Connor family moved to Houston where Reed continued his athletic endeavors on the basketball court. Then, a chance encounter with a track coach prior to his freshman year in high school changed all of that. “Reed was running with the basketball team, and Dan Green, head coach of the Woodlands High School track team noticed him. He told Reed 'If you run for me, everybody is going to know your name.'"

From that point on he excelled as a high school distance runner, culminating in a record-breaking run at the Nike Cross National Championship in 2008 After high school Reed competed for the University of Wisconsin-Madison where he achieved first-team All-Big Ten and All-American honors. Since graduating from UW, Reed continued running, averaging close to 100 miles each week, and qualified for the U.S. Olympic Team Trials in Eugene, Oregon. He ran a strong race in the 5000 meters but, unfortunately, fell just short of making the finals. Tom said that Reed was disappointed, but he was glad to have experienced the trials.

Reed's running career has taken the Connor family all over the country and the world. Thankfully, Tom is in the right business. “We couldn't have done it if I didn't work for United," said Tom. “We've been fortunate to have the chance to follow him around the world and cheer him on. Last year we were even able to go to Edinburgh, Scotland to watch him."


Entertainment for all

By The Hub team, August 04, 2020

Our Marketing Inflight Entertainment and Connectivity team and Bridge, our Business Resource Group (BRG) for people with all abilities, partnered together to test and provide feedback on our award-winning seatback inflight entertainment (IFE) system.

Aptly named "Entertainment for all," our new seatback IFE system offers the an extensive suite of accessibility features, allowing for unassisted use by people of all visual, hearing, mobility and language abilities.

"It's nice to know that I can get on a plane and pick my favorite entertainment to enjoy, just like every customer," said Accessibility Senior Analyst and Developer and Bridge Chief of Staff Ray C., who is blind.

"As a deaf employee, the closed captioning availability on board our aircraft is something I value greatly," added Information Technology Analyst Greg O. "The new IFE further cements United's visibility within the deaf community and elsewhere. It makes me proud to be an employee."

Accessibility features of the new IFE include a text-to-speech option, explore by touch, customizable text size, screen magnification, color correction and inversion modes, and alternative navigation options for those unable to swipe or use a handset. For hearing-impaired and non-English-speaking passengers, customization options provide the ability for customers to be served content and receive inflight notifications based on their preferences and settings —with closed captions, with subtitles or in the language of their choice from the 15 languages supported. Our "Entertainment for all" system won the Crystal Cabin Award in 2019, and recently, the Dr. Margaret Pfanstiehl Research and Development Award for Audio Description by the American Council of the Blind.

"This really showed the benefits of partnering with BRGs in helping us improve products and services for our customers and employees," said Inflight Entertainment and Connectivity Senior Manager Corinne S. "Even though we have been recognized with awards for our IFE accessibility features, we are not resting on our laurels but continuing to work towards improving the inflight entertainment experience for all of our customers to ensure entertainment is available for all."

Shaping an inclusive future with Special Olympics

By The Hub team, July 24, 2020

If your travels have taken you through Chicago O'Hare International Airport anytime since October 2019, you may have had a friendly, caring and jovial exchange with Daniel Smrokowski. Daniel is one of four Service Ambassadors thanks to our ongoing partnership with Special Olympics. This inaugural ambassador program aims to provide Special Olympic athletes employment opportunities within our operation, affording them a unique and meaningful career.

Since 2018, our partnership with Special Olympics has become one of United's most cherished relationships, going beyond the events we take part in and volunteer with. While the plane pull competitions, polar plunges, duck derbies and Special Olympics World Games and other events around the world are a big part of our involvement, the heart of this partnership lies with the athletes and individuals supported by Special Olympics. To advocate for their inclusion in every setting is one of our biggest honors, and we take great pride in the role we play in the organization's inclusion revolution.

Aiding in the success of Special Olympics' mission to create continuing opportunities for individuals with intellectual disabilities, throughout the two-year partnership, United has volunteered over 10,500 hours and donated over $1.2 million in travel to the organization. The impact of this partnership is felt at every level, both at Special Olympics and within our own ranks.

"The Inclusion Revolution campaign, led by our athletes, aims to end discrimination against people with intellectual disabilities. United Airlines has joined in our fight for inclusion, empowering our athletes with the skills needed to succeed and opportunities to contribute their abilities as leaders," said Special Olympics International Chairman Tim Shriver. "United Airlines believes that people with intellectual disabilities should be perceived as they really are: independent, world-class athletes, students, employees, neighbors, travelers, and leaders who contribute to make this world a better place."

Our Service Ambassador program is just one of the many ways Special Olympics has impacted not only our employees, but also our customers. "I see every day how our Service Ambassadors connect with our customers the moment they walk into the airport lobby," said Senior Customer Service Supervisor Steve Suchorabski. "They provide a warm, welcoming smile ad assist in any way they can. To see these young adults hold positions that a society once told them they couldn't is truly the most heartwarming part of my job," Steve continued.

"The opportunity to be a part of the United family means everything to me," Daniel said. "I feel so much pride showing up to work in a Special Olympics/United co-branded uniform, working among such a loving and supportive community. The relationship between these two organizations is truly helping to shape my future while letting me use my gifts of communicating and helping others. Hopefully, I can spend my entire career at United," Daniel added.

In honor of Special Olympics' Global Week of Inclusion in July, we're asking our employees, customers and partners to sign a pledge to #ChooseToInclude at jointherevolution.org/pledge.

And be sure to check out Daniel's podcast The Special Chronicles.

United works with partners to send food to USDA food bank

By The Hub team, July 23, 2020

In collaboration with food-logistics company Commodity Forwarders Inc. (CFI), United moved nearly 190,000 pounds of fresh produce to Guam for the U.S. Department of Agriculture's Coronavirus Farm Assistance Program. This new program was created to provide critical support to consumers impacted by the COVID-19 global pandemic.

A variety of fresh fruits were transported from Los Angeles (LAX) to Guam (GUM) on United's newly introduced, non-stop cargo-only flight – a route added to meet cargo demand during the COVID-19 crisis. The fresh food was repacked in 10-pound cases in Los Angeles, prepared for departure at CFI's LAX location, and flown to GUM by the United team. Through this beneficial partnership between United and CFI, the perishable goods were kept cool during every step of the process and distributed as part of the food bank program in Guam.

"Everyone on our team has worked relentlessly during the pandemic to get critical goods to where they are needed most. Establishing a comprehensive network of cargo-only flights have allowed us to keep the supply chain moving even while passenger flight capacity has been reduced," said Regional Senior Manager of Cargo Sales, Marco Vezjak. "Knowing that we are able to help during these difficult times – in this case the Guam community – is our biggest reward and greatest motivation to keep moving forward."

United is proud to play a role in maintaining the global food supply chain and helping people access the supplies they need. Since March 19, United has operated over 4,000 cargo-only flights, moving over 130 million pounds of cargo.

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