Feasting on performance records
It was a week of operational performance for which to be thankful as we set records this holiday travel period, notching our best-ever Thanksgiving completion factor and twice breaking D :00 records in the midst of some of the year's heaviest traffic.
We finished the week (November 19-26) with 99.6 percent consolidated completion, spurred by three days (including Wednesday, our busiest travel day) of perfect mainline completion and five straight days of 100 percent United Express completion.
On Thursday, we set not only a Thanksgiving record, but an all-time company record for consolidated D :00 with 89.1 percent, only to see that broken the following day when we recorded an 89.8 percent consolidated D :00 rate.
Five of our airport hub locations – Denver, Newark/New York, Dulles, Houston and Chicago – broke all-time consolidated D :00 records during the week, with Chicago leading the way with an astonishing 94.4 percent consolidated D :00 average on November 24.
"Every year, Thanksgiving means more customers flying with us," said EVP and Chief Operations Officer Greg Hart. "That brings its fair share of challenges, but it also presents us with an opportunity to convert those once-a-year or twice-a-year flyers, many of whom have never flown United, into loyal customers. What you accomplished last week certainly gave them a great impression of what we can do. I want to express my sincerest appreciation to everyone who worked so hard over the holiday weekend to make it happen."