United Thanksgiving holiday operations performance 2017 - United Hub

Feasting on performance records

By Matt Adams, November 28, 2017

It was a week of operational performance for which to be thankful as we set records this holiday travel period, notching our best-ever Thanksgiving completion factor and twice breaking D :00 records in the midst of some of the year's heaviest traffic.

We finished the week (November 19-26) with 99.6 percent consolidated completion, spurred by three days (including Wednesday, our busiest travel day) of perfect mainline completion and five straight days of 100 percent United Express completion.

On Thursday, we set not only a Thanksgiving record, but an all-time company record for consolidated D :00 with 89.1 percent, only to see that broken the following day when we recorded an 89.8 percent consolidated D :00 rate.

Five of our airport hub locations – Denver, Newark/New York, Dulles, Houston and Chicago – broke all-time consolidated D :00 records during the week, with Chicago leading the way with an astonishing 94.4 percent consolidated D :00 average on November 24.

"Every year, Thanksgiving means more customers flying with us," said EVP and Chief Operations Officer Greg Hart. "That brings its fair share of challenges, but it also presents us with an opportunity to convert those once-a-year or twice-a-year flyers, many of whom have never flown United, into loyal customers. What you accomplished last week certainly gave them a great impression of what we can do. I want to express my sincerest appreciation to everyone who worked so hard over the holiday weekend to make it happen."

United Cargo operates more than 11,000 cargo-only flights in one year

By The Hub team, March 19, 2021

On March 19, 2020, United operated its first flight carrying cargo without passengers on board. While the passenger cabin was empty, its cargo hold was completely full, carrying more than 29,000 pounds of commodities from Chicago O'Hare International Airport (ORD) to Frankfurt Airport (FRA).

A year later, United Cargo has operated more than 11,000 cargo-only flights carrying more than 570 million pounds of freight. To support the COVID-19 pandemic recovery efforts, United Cargo has also transported more than 113 million pounds of medical and pharmaceutical products on both cargo-only and passenger flights as well as approximately 10 million COVID-19 vaccines, providing global communities access to the items they have needed most.

10 tips for spring travel

By The Hub team, February 24, 2021

Whether you haven't flown with us for a while or just need a quick refresher before your spring trip, read this list of tips to know before your flight and arrive at the airport travel-ready:

1. Download the United app for contactless bag check, travel assistance and more

Before your flight, download the United app to view your flight status, check in, sign up for flight notifications, locate departure gates, access our free personal device entertainment when available and more. We've also updated our app with new features that can make your trip a little safer, including contactless bag check.

Don't forget to use Agent on Demand for help with any and all questions you may have before your flight. This new capability is available at all our U.S. hub airports and allows you to use your own mobile device to contact a customer service agent via phone, video or chat to help with day-of-travel questions while you're at the airport. Learn more about Agent on Demand here.

United joins UNICEF COVAX initiative

By The Hub team, February 19, 2021

This week, we were honored to become the first U.S. airline to join the UNICEF Humanitarian Airfreight Initiative to combat the COVID-19 pandemic by transporting the vaccine and other critically needed supplies to underserved areas of the globe.

"We are committed to helping the global community in any way we can, and we all must work together to do our part to bring this health and humanitarian crisis to an end," said Director of Cargo Specialty Products Manu Jacobs.

We will leverage our expertise to transport these critical pharmaceutical and healthcare shipments around the world safely, efficiently and expediently. We are proud to partner with the United Nations to support this global effort and provide equitable access to COVID-19 vaccines.

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