United Thanksgiving holiday operations performance 2017 - United Hub

Feasting on performance records

By Matt Adams, November 28, 2017

It was a week of operational performance for which to be thankful as we set records this holiday travel period, notching our best-ever Thanksgiving completion factor and twice breaking D :00 records in the midst of some of the year's heaviest traffic.

We finished the week (November 19-26) with 99.6 percent consolidated completion, spurred by three days (including Wednesday, our busiest travel day) of perfect mainline completion and five straight days of 100 percent United Express completion.

On Thursday, we set not only a Thanksgiving record, but an all-time company record for consolidated D :00 with 89.1 percent, only to see that broken the following day when we recorded an 89.8 percent consolidated D :00 rate.

Five of our airport hub locations – Denver, Newark/New York, Dulles, Houston and Chicago – broke all-time consolidated D :00 records during the week, with Chicago leading the way with an astonishing 94.4 percent consolidated D :00 average on November 24.

"Every year, Thanksgiving means more customers flying with us," said EVP and Chief Operations Officer Greg Hart. "That brings its fair share of challenges, but it also presents us with an opportunity to convert those once-a-year or twice-a-year flyers, many of whom have never flown United, into loyal customers. What you accomplished last week certainly gave them a great impression of what we can do. I want to express my sincerest appreciation to everyone who worked so hard over the holiday weekend to make it happen."

United cargo-only flights transport critical goods

By The Hub team

When the pandemic began, United Cargo knew it would be critical to utilize its fleet, network and industry-leading pharmaceutical handling processes to transport a COVID-19 vaccine when the time came.

Connecting vaccines to the world: United responds to mass distribution effort

December 22, 2020

On November 27, United Airlines became the first commercial airline to safely deliver the first batch of Pfizer and BioNTech's COVID-19 vaccine into the U.S. thanks to a coordinated effort between United's cargo, safety, technical operations, flight operations, regulatory and legal teams.

Now as the entire shipping and logistics industry bands together to widely distribute vaccines, United is leveraging all of its flights, including cargo-only and those carrying passengers, to transport millions of vaccines to destinations throughout our network, including Honolulu, Guam and Saipan – the first of any carrier to do so.

United Raises Miles for Dozens of Non-Profits that Rely on Travel

Airline and its customers use crowdsourcing platform - Miles on a Mission - to donate more than 11 million miles for charities like the Thurgood Marshall College Fund, College to Congress and Compass to Care
By United Newsroom, December 01, 2020

CHICAGO, Dec. 1, 2020 /PRNewswire/ -- United is inviting MileagePlus members to give back on Giving Tuesday and throughout the holiday season by donating miles to nearly 40 non-profits through United Airlines' crowdsourcing platform, Miles on a Mission. Non-profits like Thurgood Marshall College Fund, College to Congress and Compass to Care are attempting to raise a total of more than 11 million miles to be used for travel for life-saving health care, continued education, humanitarian aid and more. United will match the first 125,000 miles raised for each of these organizations to help ensure they meet their goals.

United Raises Miles for Dozens of Non-Profits that Rely on Travel

Why we fly

By The Hub team, November 27, 2020

In October 2019, we launched a first-of-its-kind airline miles donation platform, Miles on a Mission. In the inaugural year, MileagePlus members donated over 70 million miles, with United matching over 20 million miles, to 51 organizations. These miles have allowed for these organizations to do important, life-changing, life-saving work in the communities we serve around the globe.

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