United Thanksgiving holiday operations performance 2017 - United Hub

Feasting on performance records

By Matt Adams, November 28, 2017

It was a week of operational performance for which to be thankful as we set records this holiday travel period, notching our best-ever Thanksgiving completion factor and twice breaking D :00 records in the midst of some of the year's heaviest traffic.

We finished the week (November 19-26) with 99.6 percent consolidated completion, spurred by three days (including Wednesday, our busiest travel day) of perfect mainline completion and five straight days of 100 percent United Express completion.

On Thursday, we set not only a Thanksgiving record, but an all-time company record for consolidated D :00 with 89.1 percent, only to see that broken the following day when we recorded an 89.8 percent consolidated D :00 rate.

Five of our airport hub locations – Denver, Newark/New York, Dulles, Houston and Chicago – broke all-time consolidated D :00 records during the week, with Chicago leading the way with an astonishing 94.4 percent consolidated D :00 average on November 24.

"Every year, Thanksgiving means more customers flying with us," said EVP and Chief Operations Officer Greg Hart. "That brings its fair share of challenges, but it also presents us with an opportunity to convert those once-a-year or twice-a-year flyers, many of whom have never flown United, into loyal customers. What you accomplished last week certainly gave them a great impression of what we can do. I want to express my sincerest appreciation to everyone who worked so hard over the holiday weekend to make it happen."

United Makes it Easier for Customers to Find and Use Travel Credits

The airline offers customers the most transparent and user-friendly options in the industry to encourage and simplify using travel credits
By United Newsroom, September 23, 2021

CHICAGO, Sept. 23, 2021 /PRNewswire/ -- United today announced it is giving customers even more flexibility when they need to rebook their travel by helping them to find and use their travel credits. United is the only airline to make it easy for customers to use their credits by automatically displaying them as a payment option during the checkout process. This functionality will be available for MileagePlus® members first and the airline is working to roll it out to all customers in the near future. Also, beginning next week, United will be the first to let customers use their travel credits for extra legroom seats and to pre-pay for checked baggage.

United Airlines Plans to Begin Flights Between Washington, D.C. and Lagos, Nigeria in November

United to operate the first ever nonstop flight between Washington, D.C. and Lagos and offer more flights between D.C. and Africa than any other carrier
By United Newsroom, September 17, 2021

CHICAGO, Sept. 17, 2021 /PRNewswire/ -- United Airlines announced today that new service between Washington, D.C. and Lagos, Nigeria will begin November 29 (subject to government approval). The airline will operate three weekly flights connecting the U.S. capital to Nigeria's largest city, which is also the top Western African destination for U.S-based travelers. Tickets will be available for sale on united.com and the United app this weekend.

United, Honeywell Invest in New Clean Tech Venture from Alder Fuels, Powering Biggest Sustainable Fuel Agreement in Aviation History

United agrees to purchase 1.5 billion gallons of sustainable aviation fuel (SAF) over 20 years - which is one and a half times the size of the rest of the world's airlines' publicly announced SAF commitments combined
By United Newsroom, September 09, 2021

CHICAGO and DES PLAINES, Ill., Sept. 9, 2021 /PRNewswire/ -- United and Honeywell today announced a joint multimillion-dollar investment in Alder Fuels – a cleantech company that is pioneering first-of-its-kind technologies for producing sustainable aviation fuel (SAF) at scale by converting abundant biomass, such as forest and crop waste, into sustainable low-carbon, drop-in replacement crude oil that can be used to produce aviation fuel. When used together across the fuel lifecycle, the Alder technologies, coupled with Honeywell's Ecofining™ process, could have the ability to produce a carbon-negative fuel at spec with today's jet fuel. The goal of the technologies is to produce fuel that is a 100% drop-in replacement for petroleum jet fuel.

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