The end of all roads - United Hub
Employee Travel Blog

The end of all roads

By The Hub team, September 15, 2017

Each week we will profile one of our employee's adventures across the globe, featuring a new location for every employee's story. Follow along every week to learn more about their travel experiences.

By Guam 737 First Officer Dan Bartlett

737 First Officers Bob Lynch, Brian Johnson and I are all Guam-based pilots. Over the past eight years, we have been hiking daily, scuba diving, exploring shipwrecks around the Pacific and exploring the world.

United employee, Dan Bartlett and friends on a motorcycle adventure

On these travels, I always try to rent motorcycles. I've been an avid rider since I was 10 years old, and, only second to aviation, my passion is hopping on a motocross bike to explore remote areas, especially in Southeast Asia. It wasn't long before both Bob and Brian were joining in on the motorcycle rides, and their curiosity about motorcycles quickly grew into a passion. We have had multiple riding adventures exploring Cambodia, Thailand, Laos, Indonesia, the Philippines and more. They are continuously a thrill, and there is always an adventure being planned. We have other friends that occasionally join in on the rides, adding a new dimension to the riding dynamics.

United Employee, Dan Bartlett riding his motorcycle on a dirt path in Southeast Asia.

There was one trip in particular in Laos that was very challenging. Bob and I stumbled off the beaten path and wandered into a rebel stronghold area. The trail we were riding on turned into a cow path that was eventually covered over by a landslide. With no other option than to turn around, we continued down the path, and our day turned out to be filled with multiple landslides, rebel encounters, running out of water, mechanical problems -- a day that would stretch both our mental and physical capacities. Instead of being weary of another adventure, this was also the day we determined to circle the world on motorcycles together. We decided that if we could survive everything that day threw at us, then we could overcome anything.

We are now en route to see the world; 82 countries over three years, all while flying full time for United. We don't just want to check these places off our list, we want to really experience them, so we will be hitting some of the best places at the best times: Munich, Germany, for Oktoberfest; running with the bulls in Pamplona, Spain; Carnival in Rio de Janeiro, Brazil; Songkran Water Festival in Thailand. It's incredible that the profession we love -- being a commercial airline pilot -- not only provides the means but also the flexibility to accomplish this goal.

Two United Pilots smiling in front of the "Welcome to Alaska" sign

We have already traveled over 5,000 miles of this journey, with the first leg complete from San Diego, California, to Homer, Alaska. So far, we have had multiple encounters with bears, moose, flat tires, gas shortages and lack of supplies. There was no shortage of obstacles or laughter.

The next leg of our journey is Sept. 15 - Oct. 15, and we will go from Buffalo, New York, to Newfoundland then on to Halifax, Nova Scotia. After reaching Halifax, the last leg of the North America tour will be from Halifax down to Key West, Florida, and then over to Houston. We will take the holidays off from riding and, in 2018, our travels will take us from Texas to Mexico, through Central and South America on to Patagonia.

Entertainment for all

By The Hub team, August 04, 2020

Our Marketing Inflight Entertainment and Connectivity team and Bridge, our Business Resource Group (BRG) for people with all abilities, partnered together to test and provide feedback on our award-winning seatback inflight entertainment (IFE) system.

Aptly named "Entertainment for all," our new seatback IFE system offers the an extensive suite of accessibility features, allowing for unassisted use by people of all visual, hearing, mobility and language abilities.

"It's nice to know that I can get on a plane and pick my favorite entertainment to enjoy, just like every customer," said Accessibility Senior Analyst and Developer and Bridge Chief of Staff Ray C., who is blind.

"As a deaf employee, the closed captioning availability on board our aircraft is something I value greatly," added Information Technology Analyst Greg O. "The new IFE further cements United's visibility within the deaf community and elsewhere. It makes me proud to be an employee."

Accessibility features of the new IFE include a text-to-speech option, explore by touch, customizable text size, screen magnification, color correction and inversion modes, and alternative navigation options for those unable to swipe or use a handset. For hearing-impaired and non-English-speaking passengers, customization options provide the ability for customers to be served content and receive inflight notifications based on their preferences and settings —with closed captions, with subtitles or in the language of their choice from the 15 languages supported. Our "Entertainment for all" system won the Crystal Cabin Award in 2019, and recently, the Dr. Margaret Pfanstiehl Research and Development Award for Audio Description by the American Council of the Blind.

"This really showed the benefits of partnering with BRGs in helping us improve products and services for our customers and employees," said Inflight Entertainment and Connectivity Senior Manager Corinne S. "Even though we have been recognized with awards for our IFE accessibility features, we are not resting on our laurels but continuing to work towards improving the inflight entertainment experience for all of our customers to ensure entertainment is available for all."

Shaping an inclusive future with Special Olympics

By The Hub team, July 24, 2020

If your travels have taken you through Chicago O'Hare International Airport anytime since October 2019, you may have had a friendly, caring and jovial exchange with Daniel Smrokowski. Daniel is one of four Service Ambassadors thanks to our ongoing partnership with Special Olympics. This inaugural ambassador program aims to provide Special Olympic athletes employment opportunities within our operation, affording them a unique and meaningful career.

Since 2018, our partnership with Special Olympics has become one of United's most cherished relationships, going beyond the events we take part in and volunteer with. While the plane pull competitions, polar plunges, duck derbies and Special Olympics World Games and other events around the world are a big part of our involvement, the heart of this partnership lies with the athletes and individuals supported by Special Olympics. To advocate for their inclusion in every setting is one of our biggest honors, and we take great pride in the role we play in the organization's inclusion revolution.

Aiding in the success of Special Olympics' mission to create continuing opportunities for individuals with intellectual disabilities, throughout the two-year partnership, United has volunteered over 10,500 hours and donated over $1.2 million in travel to the organization. The impact of this partnership is felt at every level, both at Special Olympics and within our own ranks.

"The Inclusion Revolution campaign, led by our athletes, aims to end discrimination against people with intellectual disabilities. United Airlines has joined in our fight for inclusion, empowering our athletes with the skills needed to succeed and opportunities to contribute their abilities as leaders," said Special Olympics International Chairman Tim Shriver. "United Airlines believes that people with intellectual disabilities should be perceived as they really are: independent, world-class athletes, students, employees, neighbors, travelers, and leaders who contribute to make this world a better place."

Our Service Ambassador program is just one of the many ways Special Olympics has impacted not only our employees, but also our customers. "I see every day how our Service Ambassadors connect with our customers the moment they walk into the airport lobby," said Senior Customer Service Supervisor Steve Suchorabski. "They provide a warm, welcoming smile ad assist in any way they can. To see these young adults hold positions that a society once told them they couldn't is truly the most heartwarming part of my job," Steve continued.

"The opportunity to be a part of the United family means everything to me," Daniel said. "I feel so much pride showing up to work in a Special Olympics/United co-branded uniform, working among such a loving and supportive community. The relationship between these two organizations is truly helping to shape my future while letting me use my gifts of communicating and helping others. Hopefully, I can spend my entire career at United," Daniel added.

In honor of Special Olympics' Global Week of Inclusion in July, we're asking our employees, customers and partners to sign a pledge to #ChooseToInclude at jointherevolution.org/pledge.

And be sure to check out Daniel's podcast The Special Chronicles.

United works with partners to send food to USDA food bank

By The Hub team, July 23, 2020

In collaboration with food-logistics company Commodity Forwarders Inc. (CFI), United moved nearly 190,000 pounds of fresh produce to Guam for the U.S. Department of Agriculture's Coronavirus Farm Assistance Program. This new program was created to provide critical support to consumers impacted by the COVID-19 global pandemic.

A variety of fresh fruits were transported from Los Angeles (LAX) to Guam (GUM) on United's newly introduced, non-stop cargo-only flight – a route added to meet cargo demand during the COVID-19 crisis. The fresh food was repacked in 10-pound cases in Los Angeles, prepared for departure at CFI's LAX location, and flown to GUM by the United team. Through this beneficial partnership between United and CFI, the perishable goods were kept cool during every step of the process and distributed as part of the food bank program in Guam.

"Everyone on our team has worked relentlessly during the pandemic to get critical goods to where they are needed most. Establishing a comprehensive network of cargo-only flights have allowed us to keep the supply chain moving even while passenger flight capacity has been reduced," said Regional Senior Manager of Cargo Sales, Marco Vezjak. "Knowing that we are able to help during these difficult times – in this case the Guam community – is our biggest reward and greatest motivation to keep moving forward."

United is proud to play a role in maintaining the global food supply chain and helping people access the supplies they need. Since March 19, United has operated over 4,000 cargo-only flights, moving over 130 million pounds of cargo.

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