Three Perfect Days: The Colorado Rockies - United Hub
Hemispheres

Three Perfect Days: Colorado Rockies

By The Hub team, February 27, 2017


3PD: Colorado Rockies

Story and photography by Sam Polcer | Hemispheres November 2015

From Aspen to Vail, Hemispheres hits the best of the Centennial Stateâs slopes and aprÃpres-ski spots

Since folks began delving into the Rockies for gold back in the mid-1800s, this extravagantly beautiful part of the United States has been dotted with boomtowns, each of them a magnet for adventurers and romantics. While the adventurers remain, pickaxes have been replaced by ski poles, and the riches are associated with experiences rather than material wealth. Today, towns like Breckenridge, Vail and Aspen brim with five-star hotels, sophisticated eateries, world-class museums and buzzing nightclubs. But make no mistake, the biggest draw of all is the mountains—and the unparalleled thrill of hurtling down them. The real treasure, it turns out, was on the surface all along.

Day 1 graphic

In which Sam goes to Breckenridge to test his lung capacity and cry over the beer at Broken Compass

It's always a good idea to make note of what's outside your hotel window. This fact occurs to me shortly after I awake in my room at One Ski Hill Place, the sprawling, bustling lodge at the base of Breckenridge's Peak 8. When I raise the blinds, majestic mountains grazed by the morning sun are revealed, as well as a passing chairlift occupied by ski-schoolers of an impressionable age. Which reminds me, I've booked a lesson with Breckenridge Ski & Ride instructor Lee Sky (yes, his real name).

Over eggs Benedict with smoked trout in the hotel's Living Room Restaurant and Bar, the Aussie ski instructor dismisses my puppy dog enthusiasm at the conditions outside: azure skies, several inches of powder atop a solid base. “Typical Colorado," Sky says with a nonchalant chew. Still, I'm a little breathless at the prospect of getting out there. Or maybe it's the altitude. Breckenridge is one of Colorado's highest ski resorts—9,600 feet at the base. Up here, climbing a flight of stairs feels like an ascent of Everest.

Four turns into the first run of the day, I wonder aloud how common it is for Sky's clients to holler with glee, which is what I do while following him down an untouched run on Peak 8. “Pretty typical," he says, smiling. It's been a while since I've skied, but one thing I remember, aside from how euphoric those first turns on a perfectly groomed trail can feel, is that hardcore skiers often appear to have life's mysteries figured out.

Sky decides to test my limits by leading me to the top of recently expanded Peak 6 to hit a trail marked with a black diamond or two. He nods to a group trudging up higher than the Kensho SuperChair allows. Their progress is slow—half the party seems to be lying down. “Shall we?" Within minutes, I too have collapsed onto the snow for a breather. When we finally summit, I get why the nearby bowl is named “Serenity"—up here, at 12,573 feet, the Rockies spread out before me like an Albert Bierstadt painting. A peek at the vertigo-inducing slope of the bowl below, however, dispels any romantic feelings. Pointing my skis downward at the gentlest entry available, I dip in, and pretty soon I'm whooping again, all the way down. Typical Colorado.

A fat bike tour with Breck Bike GuidesA fat bike tour with Breck Bike Guides

I part ways with Sky at the base, but not before receiving some final words of wisdom: “Look down the mountain, moving forward into the future, not back to the past." Which, I'm fairly sure, is code for “Don't be a wuss." In any event, I see lunch in my future. So, after dropping off my equipment with the hotel's ski valet, I cut through the lobby, ignoring the crash of pins in the property's two-lane bowling alley, and shuttle into town.

I'm eating at Downstairs at Eric's, a kitschy neighborhood beer-and-burger joint that doubles as an arcade. Waiting for me when I arrive is Shannon Galpin, a renowned activist and adventurer, and longtime Breckenridge resident. I order a plate of nachos the size of my head and a side of wings, washing them down with a Breck IPA. Over the din of skee ball, a couple of versions of Pac-Man and several dozen TVs tuned to every manner of sporting event, I tell her about my morning on the slopes. “There's such diversity of terrain here," she says. “And we've got incredible back bowls that are lift-accessible, which is insane—as you found out."

After lunch, I pass on Galpin's offer of a skee ball match, assuming I'll need my energy for our scheduled fat bike tour. A fat bike, for the uninitiated, is essentially a mountain bike with comically large, knobby tires designed to tackle mud, sand and snow—the monster truck of bicycles.

Soon, we're following Nick Truitt, co-owner of Breck Bike Guides, through wooded trails also used by snowshoers, cross-country skiers and anyone with superhuman lung capacity. It's hard work, but Galpin is unfazed. “Fat biking is just giggly," she says. “You can't help but keep laughing." As I topple into a snowbank for the fifth time, she adds, “the downhills are super-fun but sketchy." Falling into the snow is quickly becoming my preferred Rocky Mountain pastime.

On our way back into town, we pass through Wellington, a quaint neighborhood of colorful Victorian cottages housing a preponderance of Olympic athletes. “A lot of people feel driven to these mountains," Galpin says as we pass a trio of huffing cross-country skiers. “I think it's partly the fact that you can train right outside your door. Like, Denver and Boulder are optimal Ironman conditions, at 5,000 feet, but it's urban running until you get to the trails. Here, to be able to wake up and look at the mountains every morning and know that that's where you're going to play on your lunch break—that's irreplaceable."

The inviting living room at the Hotel Jerome, in AspenThe inviting living room at the Hotel Jerome, in Aspen

We've earned an après drink, so we drive 10 minutes north to the repurposed chairlift benches at Broken Compass Brewing, where Chicago-born co-founder David “Ax" Axelrod brings out a flight of samples that skew to the hearty end of the microbrew spectrum. Running a brewery at this altitude has its challenges, Ax says, but he seems to have managed. Every pour is outstanding, and after a pint or three I'm nearly brought to tears to hear that their brews, including a glorious rum barrel–aged coconut porter, are draft-only, so I won't be finding them in the fridge at my local bodega anytime soon.

If brewing up here is a challenge, so is drinking. With our need for food approaching crisis proportions, we cab it back to the town center for dinner at the sleek, low-lit eatery Relish, where chef-owner Matt Fackler's Colorado-inspired cuisine has been earning accolades for a decade. As I tuck into an Asian-inflected dish of lavender snapper crusted with wasabi peas and nori, I remark how this is the sort of place generally associated with upscale Aspen. “Oh, Breckenridge has the amenities," Galpin says with a laugh. “Just not the attitude."

Right now, the amenity I'm most interested in comes with pillows and a Do Not Disturb sign, so I hop into my private shuttle to Vail. An hour later, I check into the Sebastian under cover of darkness, retire to my room and hit the hay, but not before taking a quick look out my window at the shadowy peaks looming beyond the chalet rooftops.

Day 2 graphic


In which Sam goes to Vail and earns a massage by skiing Blue Sky Basin and fly-fishing the Colorado River


I am a little disoriented when I awake. It turns out the designers at the Sebastian, a recently renovated boutique hotel in Vail Village, deviated from the lodge and chalet playbooks, which deem that each guestroom must meet the minimum requirements of one antler chandelier, one vintage ski competition poster and one moose photograph or cowboy watercolor. Here, they've gone so far as to incorporate blue—blue!—into the decor, and I've nearly forgotten what I came for.The sensation continues as I head downstairs: Oversize contemporary paintings, metallic sculptures and art books clutter the cathedral-ceilinged seating areas off the rustic-chic lobby. Ambient music pulses softly from hidden speakers. Every other guest is speaking Spanish or Russian.Breakfast is a two-minute stroll away, in the glassed-in terrace of Ludwig's, at the chalet-themed Sonnenalp Hotel, which has more than enough exposed timber to reset my compass. I'm seated across a table from Chris Anthony, a longtime pro skier and star of many Warren Miller ski films, who's agreed to give me a few pointers for my stay in Vail, starting with the meal at hand. “This place isn't publicized a lot," he says. “But the buffet is spectacular."Chris Anthony, professional skierChris Anthony, professional skierThree spectacularly stacked plates later, Anthony tells me that Vail is “a big resort with the personality of a small village." As a waitress in lederhosen checks on us, he elaborates: “It's easy to get lost in the Disneyland effect, but there are these families who live here and own businesses, and they'll take you to another level of service. You create a bond with them. This place, the Sonnenalp, is owner-operated. The key is to seek out those special places. Find out who's really invested."


I consider filling another plate, but I'm supposed to be hitting the mountain, not trying to look like one. And what a mountain it is, topping out at 11,570 feet, with more than 5,200 acres of skiable terrain. I zigzag to the top, hurtle down toward the ant-size skiers on China Bowl and settle into a tuck all the way to the Skyline Express lift, which takes me up to the glades and secret powder stashes of the outlying Blue Sky Basin. At the top of the basin is Belle's Camp, where burgers and brats are thrown onto gas grills amid expansive vistas of the Sawatch Mountains and the Ten Mile Range. One of the greatest views in Colorado, I've been told. It is a fine view, but I'm having difficulty tearing my eyes away from the plates in front of the feasting families around me. Time to head down to Vail, where lunch awaits.

“Our kids are getting drowned in the technology of entertainment rather than playing in the real world, being physical. When you go outdoors, your body has to adapt, your mind has to adapt. And what better way to do that than putting on a pair of skis?" —Chris Anthony


Once I've managed to pry my feet from my ski boots at the Sebastian's Base Camp valet service, I walk a couple of blocks to Mountain Standard, the casual offshoot of legendary eatery Sweet Basil, which sits above. Any regrets I may have had about missing the high-altitude barbecue go up in the smoke rising from the open wood fire. I quickly dispatch a platter of wild king salmon, the froth of an Upslope Brewing Company stout on my upper lip. It's a burly scene—men with beards and tattoos tend the flames; bartenders in flannel shirts pour tumblers of whiskey—but the fish is delicate and juicy, served with avocado puree, watercress, pickled vegetables, mustard seed and radish.

I'm picked up outside by another hardy-looking type, this one decked out in waders and an unironic trucker hat. His name is Mike Geisler, and he's a guide for Gore Creek Fly Fisherman. It's time to go fishin'—which doubles as an opportunity to enjoy the Rockies without gasping for breath.

An hour's drive northwest brings us to our launch point in Rancho Del Rio, or, as Geisler quips, “a sunny spot for shady people." Geisler tells me he ended up in Vail because, years ago, that's where his truck broke down. Now he has a family and, when he's not teaching people how to read a stream, he runs a restaurant with his wife in the nearby town of Red Cliff.

Mike Geisler of Gore Creek Fly Fisherman casts into the Colorado RiverMike Geisler of Gore Creek Fly Fisherman casts into the Colorado River

He's also extremely patient. In cold water like this, the trout we're after meander along the bottom, their metabolisms slowed, wary of the bugs that appear out of nowhere in the dead of winter. Bites are hard to come by—and that's before you factor in the complete lack of skill I've brought to the river, despite a few casting lessons from Geisler. The next hour or so goes like this: Geisler [urgently, pleadingly, pointing at the bobbing bobber attached to my line]: “There!"

Me [yanking on the rod, too late]: “Whuh?"

But catching fish isn't really the point, or at least not the whole point. We're standing in this peaceful place, surrounded by snowy pines and amber brush, the river's rippled surface vivid in the light of the low-hanging sun. “Still, I have to tell folks not to talk politics sometimes," Geisler says. “It's like, 'Come on, we're fishing!'"

Just then I stumble, and he gives me a wink: “This is the Colorado River, bruh—you fall in here, we'll pick you up at the Grand Canyon."

As exciting as that sounds, it's time to pack it in, get back to the hotel for a change of clothes and pop over to the village of Lionshead for something even more relaxing than being outwitted by fish: the “Sports Enthusiast Body Recovery" treatment at the Arrabelle at Vail Square spa. My casting arm (and skiing quads and biking calves) needs tending to. I'm subsequently exfoliated, heated, stretched and kneaded to the edge of unconsciousness. I might need a recovery from my recovery.

Ski guide Lee Sky takes a breather in BreckenridgeSki guide Lee Sky takes a breather in Breckenridge


A skier carves up AspenA skier carves up Aspen


I leave the spa and wobble uncertainly toward dinner. I'm eating at the Game Creek Restaurant, located midmountain and requiring a gondola and snowcat ride to access. Night is falling, along with a fair amount of snow, which, whipped by the wind and seen in the 'cat's headlights, lends the journey a suspenseful edge. Upon arrival, I enter a cavernous, glowing red dining room. The place has a ceremonial feel to it, and I'm tempted to ask the waiter where I can pick up my robe. Instead, I order the tasting menu: a sculptural arrangement of chicory, apple, walnut, blue cheese and duck confit; tender, slow-cooked elk with achiote, hominy grits and maitake mushroom; and a lingonberry bavarois for dessert.

Back down the hill, there's time to meet up with Chris Anthony for a mudslide at the Sonnenalp's Bully Ranch. Sitting beneath an elk-antler chandelier, I notice that there are “truffle tots" on the menu and wonder if maybe I should order some—but it's late, I'm full of elk, lingonberries and vodka, and I have an early start tomorrow. I ramble back to the Sebastian, passing a party of Argentines gathered in the lobby, about to start their night out. I tell them there's a spot up the street that serves tater tots sprinkled with truffle oil. “Yes," says one of them, looking mildly alarmed. “Goodnight!"

Day 3 graphic


n which Sam goes to Aspen, eats three breakfasts and thaws out at the Hotel Jerome


I am half-dozing in the passenger seat of a shuttle, headed to Aspen, a hundred miles southwest. The striated walls of Glenwood Canyon, glowing softly in the predawn light, tower over the highway and the Colorado River below. At the town of Glenwood Springs, we stop at Sweet ColoraDough for a sugar cinnamon crumble doughnut, then turn south to follow the Roaring Fork River. Mountains crowd in, then open up to a valley dotted with well-tended horse ranches and, in the distance, the twinkling lights of civilization.We pull into Aspen's smart downtown grid as the sun rises. It's a walking town, so I polish off the rest of my doughnut, hand my luggage to a cowboy-hatted bellman at the Hotel Jerome and stroll a block to stare up at the rust-colored, cubic Aspen Art Museum, designed by Pritzker Prize–winning architect Shigeru Ban. Sheathing its 47-foot-tall exterior is a striking wood lattice. In a state crawling with daredevil climbers, I wonder, has anyone given this thing a go?The museum's director and chief curator, Heidi Zuckerman, is waiting for me in its airy top-floor café. She's dressed in an all-black boho-chic getup, having just come from yoga. “You should have the matcha latte," she tells me. “I've already had one today. Please forgive me—I'm kind of known for matcha proselytizing." I order one, along with a kale Waldorf salad (an attempt to seek redress for my breakfast of fried dough).Diners clink glasses under an elk-antler chandelier at Bully Ranch, in VailDiners clink glasses under an elk-antler chandelier at Bully Ranch, in Vail“I overheard something this morning," I say, chewing my superfood, “that in Aspen, the millionaires have been chased away by the billionaires."
“Well, people are bemoaning that everywhere these days, not just here," she replies. “That said, one of the reasons I agreed to move here was that we have a Prada store. We have, like, 150 restaurants. So while it is a small town, it's also profoundly cosmopolitan. I'll walk through the museum, and I'll hear four or five languages in 10 minutes."Zuckerman continues in this vein as we explore the museum's six galleries, which host mainly contemporary exhibits, ranging from commentaries on consumerism (think 10-foot-tall enlargements of receipts) to Abstract Expressionist retrospectives. “It's an anomaly to have this kind of culture in the middle of nowhere," Zuckerman says, pausing before a statue depicting a demonic-looking Assyrian god, its tongue thrust out between fangs and a scowl on its face.Culture box ticked, it's back to the hotel to grab some gear, followed by a short ride to the base of Aspen Mountain, one of the four areas operated by the Aspen Skiing Company. Aspen is relatively small, as far as top-tier Colorado ski hills go, but a dense and diverse network of trails and ridges makes it feel larger. And, from the top, the view of Snowmass, the biggest of the four areas, reminds me that there's more to this operation than immediately meets the eye.Heidi Zuckerman, director, Aspen Art MuseumHeidi Zuckerman, director, Aspen Art MuseumAfter a few more rolling groomers and a stop for my third half-meal of the day—an oversize oatmeal pancake at Bonnie's, a midmountain spot popular among those who are savvy enough to wait until after their first tracks for breakfast—I carve my way down Spar Gulch and descend into town.
Passing Gucci and Louis Vuitton stores, I walk to Hallam Lake, a nature reserve run by the Aspen Center for Environmental Studies, where marketing director Eliza Greenman leads me on a tour. A bird blind sits beside a lake. Animal tracks—coyote, fox, bear—extend in every direction. Downtown can't be more than a couple hundred feet away, but clusters of pine trees hide the streets from view. As beautiful as it is here, Greenman insists that I'm seeing only half the story. “There's a saying in Aspen," she says. “Come for the winter, stay for the summer. That's what happened to me."

“We're at such a high elevation that the color of the sky is really different than anywhere I had ever been before. It's got this real purply, deep blue color. When I first got here, I was really struck by a clarity of vision, being able to see everything against that blue." —Heidi Zuckerman

It's feeding time for the curmudgeonly great horned owl, which involves a wriggling mouse being dropped into the bird's waiting maw. The spectacle reminds me that I'm peckish myself, so I swing by the downtown restaurant and farm shop Meat & Cheese, to snack on a selection of cheeses and cured meats, highlighted by an exquisitely delicate and salty duck prosciutto.

I head back to the Hotel Jerome, where I claim a spot by a crackling fire in the lounge, an inviting and uncanny harmony of disparate design elements—Le Corbusier chairs, Art Deco sconces, a Navajo rug, black-lacquered columns. Hotel GM Tony DiLuca plies me with a Bourbon Banshee, a potent blend of Bulleit, crème de cassis, vanilla, rooibos tea, lemon and bitters. Glowing now, I browse the bookcase, then settle down on a plump sofa for a nice, relaxing read. Zzzzzz.

Next thing I know, it's dinnertime. My reservation is at the Pine Creek Cookhouse, but getting there isn't so simple: “Would you prefer to cross-country ski or take a horse-drawn sleigh ride to dinner, sir?" Feeling bold, I opt for the former.

Skiers ride a chairlift at snow-covered BreckenridgeSkiers ride a chairlift at snow-covered Breckenridge

Seated in the cabin-like restaurant beneath—yep—antler chandeliers and exposed beams, I'm rewarded for my strenuous uphill trek with wild-game Nepalese dumplings, known as momos (the restaurant's owner, expedition filmmaker John Wilcox, has a fondness for the Himalayas, so he hires Nepalese chefs), and a juicy slab of buffalo tenderloin with a decadent gruyere-and-bacon tartiflette.

Following an equally strenuous downhill trip, I'm back in Aspen, where I find Belly Up, a popular local club. A DJ commands a stage swirling with psychedelic projections. Beanie-hatted twenty-somethings bob about chugging cans of PBR. I sit at the bar near two men dressed in goofy orange-and-powder-blue tuxes, recalling the duo in the Aspen-set Dumb and Dumber. I ask a young woman clad in head-to-toe fluorescent yellow about the music we're listening to. “Dubstep, some tech house, breaks, trap," she says. “You know, that kind of thing." Oh-kay.

The party's raging, but a combination of exertion, overindulgence and mountain air has done me in. After downing a can of Pabst's finest, I step outside to find that a fresh snowfall has turned the town into a postcard. Streetlamps and holiday lights glaze the streets orange, but the moonlight is more than enough to see me home. I shuffle on toward the hotel, making sure to fall into at least one snowbank on the way.

SamPolcer, a writer, photographer and former editor at Hemispheres, knows that his Brooklyn apartment won't accommodate an antler chandelier, but he still wants one.


Looking back at a landmark year with Special Olympics

By Ryan Wilks, October 19, 2020

Earlier this summer, we shone a light on our flagship partnership with Special Olympics and our commitment to the Inclusion Revolution. In that same story, we introduced you to our four Special Olympics Service Ambassadors, Daniel, Kyle, Lauren and Zinyra (Z), who, this month, celebrate one year working at Chicago O'Hare International Airport as part of the United family.

This groundbreaking, inclusive employment program took off as a part of our ongoing partnership with Special Olympics, a community relationship that employees across the company hold close to heart. The original 'UA4' (as they call themselves) have become an integral part of the United team serving customers at O'Hare Airport. Even from behind their masks, their wide smiles and effervescent spirit exude and bring life to the service culture of excellence we strive towards every day.

"The UA4 are more than just customer service ambassadors. They are shining examples of how inclusion, accessibility and equity can have monumental impacts on the culture and service of a business and community," said Customer Service Managing Director Jonna McGrath. "They have forever changed who we are as a company. While they often talk about how United and this opportunity has changed their lives, they have changed ours in more ways than we can count."

In the two years of partnership with Special Olympics, United employees have volunteered over 10,500 hours of service at events around the world and donated over $1.2 million worth of travel to the organization.

"This inclusive employment program is what community partnerships, like ours with Special Olympics, are all about: collaborating to identify areas where the needs of the community intersect with the cultural and business opportunity, then creating the infrastructure and programming to bring the two together," said Global Community Engagement Managing Director Suzi Cabo. "Through this program, our goal is to show other companies that when you put a committed effort and focus towards inclusion and breaking down barriers, you transform lives. I challenge other business around the world to follow our lead in joining the Inclusion Revolution."

Check out the video below to hear from our Special Olympics Service Ambassadors firsthand.

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Spotlighting our own during Hispanic Heritage Month

By The Hub team, October 13, 2020

We celebrate Hispanic Heritage Month from September 15 th through October 15th and take the time to recognize the important contributions of our colleagues of Hispanic descent in the United family.

This year, we hosted virtual events organized by our multicultural business resource group UNITE to celebrate Hispanic Heritage Month, covering topics ranging from immigration reform to Hispanic leadership. We're also taking a moment to highlight Latinx employees nominated by their peers for their contributions both at and outside of work.

These nominees have demonstrated leadership in their position and through their character. Take a moment to read their own words about how their background and heritage plays a role in the way they interact with customers, in how they support their colleagues and why it brings valuable perspective to their work.

Vania Wit – VP & Deputy Counsel

Photo of Vania Wit, VP & Deputy Counsel for United Airlines

"I am the Vice President and Deputy General Counsel in the legal department. I am an attorney and have worked in the legal department for over 21 years and am currently responsible for a number of different legal areas – such as litigation, international, commercial and government contracts, labor, employment and benefits, antitrust. I have the privilege of working with a tremendous team of attorneys who are directly leading and managing these areas. One of the things I like most about my job is simply getting to know the backgrounds and personal stories that everyone has about their paths to United or their passion for the industry. Being the daughter of immigrants from South America and growing up in a family who relies heavily on air travel to connect us to our close family and friends is an integral part of my story and what drew me to this industry and this company."

Kayra Martinez – International Flight Attendant, FRA

Photo of Kayra Martinez on board an aircraft

"I love that my work as a flight attendant brings me all over the world and allows me to connect with diverse people across the globe. Because of my Spanish heritage, I've been able to use my language as a way to connect with passengers, crew members and people from every nationality. In addition, my heritage gives me a very close connection to family, creating community and using inclusion as a way to bring people together. After transferring to Europe, I was able to study German, more Spanish, Italian and Arabic. Outside of work, I'm the director and founder of a nonprofit organization that empowers refugees through art. Hundreds of children and adults fleeing war-torn countries have found healing through my art workshops. These refugees are currently displaced in Greece. Their stunning paintings are then sold in art galleries and communities around the world, raising awareness and putting income directly into the hands of refugee artists."

Adriana Carmona – Program Manager, AO Regulatory Compliance

Photo of Adriana standing in front of a plane engine

"I've been incredibly lucky to have amazing leaders during my time at United who have challenged me from day one to think outside the box, step out of my comfort zone and trusted me to own and deliver on the tasks assigned. I think this sense of ownership is largely shaped by my Latino background, which values responsibility, respect and accountability and taking full charge of what's in your control to be able to deliver accordingly."

Harry Cabrera – Assistant Manager, AO Customer Service, IAH

Photo of Harry Cabrera

"My desire to help people is what drove me to start my career in Customer Service over two decades ago. Currently I provide support to our coworkers and customers at IAH , the gateway to Latin America and the Caribbean. As a Colombian native celebrating Hispanic Heritage Month, I'm proud to see the strength that my fellow Latinos forge every day at United Airlines. Family values are a cornerstone of the Latin community; I consider my coworkers to be part of my extended family. Mentor support throughout the years gave me the opportunity to grow professionally. The desire to do better and help others succeed is part of that heritage. I collaborate with our Latin American operations and create ways to improve performance. No matter what language you speak, the passion for what you do and being approachable makes the difference in any interaction."

Juciaria Meadows – Assistant Regional Manager, Cargo Sales

Photo of Juciaria Meadows in a Cargo hold

"During my 28-year career, I've worked across the system in various frontline and leadership roles in Reservations, Customer Service and Passenger Sales in Brazil. I moved to the U.S. in 2012 to work as an Account Executive for Cargo. It did not take too long for me to learn that boxes and containers have as much a voice as a passenger sitting in our aircraft. My job is to foster relationships with shippers, freight forwarders, cosignees, etc. and build strong partnerships in fair, trustworthy and caring ways where United Cargo will be their carrier of choice. That's where my background growing up in a Latino family plays an important role in my day-to-day interactions. I've done many wonderful sales trainings provided by United and my academic background , but none of them taught me more than watching my parents running their wholesale food warehouse. Developing exceptional relationships with their customers, they always treated them with trust and respect. They were successful business people with a big heart, creative, always adding a personal touch to their business relationships and I find myself doing the same. It's a lesson that is deep in my heart."

Shanell Arevalo – Customer Service Representative, DEN

Photo of Shanell Arevalo at work

"I am Belizean and Salvadoran. At a young age my family moved to California from Belize. Although I grew up in the United States , one thing my parents taught me was to never forget the culture, values and principles I was raised on. This includes showing love, compassion, and respect to all people. We learned to put our best foot forward for any situation and always put our heart and mind into everything we do. In my position as a customer service agent, it's the difference of showing the love, compassion and respect to our passengers to show that this is not just a job but rather a passion of genuinely caring for our people. Being Latina, we are raised to always take care of our family, and the way I take care of passengers is the way I would take care of my family. If there's one way I know I can make a difference with our Spanish speaking passengers, it's being able to speak the language. The glow that comes over a passenger's face when they realize there's someone who can speak Spanish is absolutely an indescribable feeling. With that glow comes comfort and joy. The small comfort they get from knowing someone can connect with them makes all the difference in their experience."

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United Cargo responds to COVID-19 challenges, prepares for what's next

By The Hub team, September 30, 2020

Even before the COVID-19 pandemic, United Cargo has supported a variety of customers within the healthcare industry for over 10 years. Three key solutions – TempControl, LifeGuard and QuickPak – protect the integrity of vital shipments such as precision medicine, pharmaceuticals, biologics, medical equipment and vaccines. By utilizing processes like temperature monitoring, thermodynamic management, and priority boarding and handling, United Cargo gives customers the peace of mind that their shipments will be protected throughout their journey.

With the global demand for tailored pharmaceutical solutions at an all-time high, we've made investments to help ensure we provide the most reliable air cargo options for cold chain shipping. In April this year, we became the first U.S. carrier to lease temperature-controlled shipping containers manufactured by DoKaSch Temperature Solutions. We continue to partner with state-of-the-art container providers to ensure we have options that meet our customers' ever-changing needs.

"Providing safe air cargo transport for essential shipments has been a top priority since the pandemic began. While the entire air cargo industry has had its challenges, I'm proud of how United Cargo has adapted and thrived despite a significant reduction in network capacity and supply," said United Cargo President Jan Krems. "We remain committed to helping our customers make it through the pandemic, as well as to doing everything we can to be prepared for the COVID-19 vaccine distribution when the time comes."

Our entire team continues to prioritize moving critical shipments as part of our commitment to supporting the global supply chain. We've assembled a COVID readiness task team to ensure we have the right people in place and are preparing our airports as we get ready for the industry-wide effort that comes next.

In cooperation with our partners all over the world, United Cargo has helped transport nearly 145 million pounds of medical supplies to aid in the fight against COVID-19, using a combination of cargo-only flights and passenger flig­hts. To date, United Cargo has operated more than 6,300 cargo-only flights and has transported more than 213 million pounds of cargo worldwide.

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