Three Perfect Days: The Colorado Rockies - United Hub
Hemispheres

Three Perfect Days: Colorado Rockies

By The Hub team , February 27, 2017


3PD: Colorado Rockies

Story and photography by Sam Polcer | Hemispheres November 2015

From Aspen to Vail, Hemispheres hits the best of the Centennial Stateâs slopes and aprÃpres-ski spots

Since folks began delving into the Rockies for gold back in the mid-1800s, this extravagantly beautiful part of the United States has been dotted with boomtowns, each of them a magnet for adventurers and romantics. While the adventurers remain, pickaxes have been replaced by ski poles, and the riches are associated with experiences rather than material wealth. Today, towns like Breckenridge, Vail and Aspen brim with five-star hotels, sophisticated eateries, world-class museums and buzzing nightclubs. But make no mistake, the biggest draw of all is the mountains—and the unparalleled thrill of hurtling down them. The real treasure, it turns out, was on the surface all along.

Day 1 graphic

In which Sam goes to Breckenridge to test his lung capacity and cry over the beer at Broken Compass

It's always a good idea to make note of what's outside your hotel window. This fact occurs to me shortly after I awake in my room at One Ski Hill Place, the sprawling, bustling lodge at the base of Breckenridge's Peak 8. When I raise the blinds, majestic mountains grazed by the morning sun are revealed, as well as a passing chairlift occupied by ski-schoolers of an impressionable age. Which reminds me, I've booked a lesson with Breckenridge Ski & Ride instructor Lee Sky (yes, his real name).

Over eggs Benedict with smoked trout in the hotel's Living Room Restaurant and Bar, the Aussie ski instructor dismisses my puppy dog enthusiasm at the conditions outside: azure skies, several inches of powder atop a solid base. “Typical Colorado," Sky says with a nonchalant chew. Still, I'm a little breathless at the prospect of getting out there. Or maybe it's the altitude. Breckenridge is one of Colorado's highest ski resorts—9,600 feet at the base. Up here, climbing a flight of stairs feels like an ascent of Everest.

Four turns into the first run of the day, I wonder aloud how common it is for Sky's clients to holler with glee, which is what I do while following him down an untouched run on Peak 8. “Pretty typical," he says, smiling. It's been a while since I've skied, but one thing I remember, aside from how euphoric those first turns on a perfectly groomed trail can feel, is that hardcore skiers often appear to have life's mysteries figured out.

Sky decides to test my limits by leading me to the top of recently expanded Peak 6 to hit a trail marked with a black diamond or two. He nods to a group trudging up higher than the Kensho SuperChair allows. Their progress is slow—half the party seems to be lying down. “Shall we?" Within minutes, I too have collapsed onto the snow for a breather. When we finally summit, I get why the nearby bowl is named “Serenity"—up here, at 12,573 feet, the Rockies spread out before me like an Albert Bierstadt painting. A peek at the vertigo-inducing slope of the bowl below, however, dispels any romantic feelings. Pointing my skis downward at the gentlest entry available, I dip in, and pretty soon I'm whooping again, all the way down. Typical Colorado.

A fat bike tour with Breck Bike GuidesA fat bike tour with Breck Bike Guides

I part ways with Sky at the base, but not before receiving some final words of wisdom: “Look down the mountain, moving forward into the future, not back to the past." Which, I'm fairly sure, is code for “Don't be a wuss." In any event, I see lunch in my future. So, after dropping off my equipment with the hotel's ski valet, I cut through the lobby, ignoring the crash of pins in the property's two-lane bowling alley, and shuttle into town.

I'm eating at Downstairs at Eric's, a kitschy neighborhood beer-and-burger joint that doubles as an arcade. Waiting for me when I arrive is Shannon Galpin, a renowned activist and adventurer, and longtime Breckenridge resident. I order a plate of nachos the size of my head and a side of wings, washing them down with a Breck IPA. Over the din of skee ball, a couple of versions of Pac-Man and several dozen TVs tuned to every manner of sporting event, I tell her about my morning on the slopes. “There's such diversity of terrain here," she says. “And we've got incredible back bowls that are lift-accessible, which is insane—as you found out."

After lunch, I pass on Galpin's offer of a skee ball match, assuming I'll need my energy for our scheduled fat bike tour. A fat bike, for the uninitiated, is essentially a mountain bike with comically large, knobby tires designed to tackle mud, sand and snow—the monster truck of bicycles.

Soon, we're following Nick Truitt, co-owner of Breck Bike Guides, through wooded trails also used by snowshoers, cross-country skiers and anyone with superhuman lung capacity. It's hard work, but Galpin is unfazed. “Fat biking is just giggly," she says. “You can't help but keep laughing." As I topple into a snowbank for the fifth time, she adds, “the downhills are super-fun but sketchy." Falling into the snow is quickly becoming my preferred Rocky Mountain pastime.

On our way back into town, we pass through Wellington, a quaint neighborhood of colorful Victorian cottages housing a preponderance of Olympic athletes. “A lot of people feel driven to these mountains," Galpin says as we pass a trio of huffing cross-country skiers. “I think it's partly the fact that you can train right outside your door. Like, Denver and Boulder are optimal Ironman conditions, at 5,000 feet, but it's urban running until you get to the trails. Here, to be able to wake up and look at the mountains every morning and know that that's where you're going to play on your lunch break—that's irreplaceable."

The inviting living room at the Hotel Jerome, in AspenThe inviting living room at the Hotel Jerome, in Aspen

We've earned an après drink, so we drive 10 minutes north to the repurposed chairlift benches at Broken Compass Brewing, where Chicago-born co-founder David “Ax" Axelrod brings out a flight of samples that skew to the hearty end of the microbrew spectrum. Running a brewery at this altitude has its challenges, Ax says, but he seems to have managed. Every pour is outstanding, and after a pint or three I'm nearly brought to tears to hear that their brews, including a glorious rum barrel–aged coconut porter, are draft-only, so I won't be finding them in the fridge at my local bodega anytime soon.

If brewing up here is a challenge, so is drinking. With our need for food approaching crisis proportions, we cab it back to the town center for dinner at the sleek, low-lit eatery Relish, where chef-owner Matt Fackler's Colorado-inspired cuisine has been earning accolades for a decade. As I tuck into an Asian-inflected dish of lavender snapper crusted with wasabi peas and nori, I remark how this is the sort of place generally associated with upscale Aspen. “Oh, Breckenridge has the amenities," Galpin says with a laugh. “Just not the attitude."

Right now, the amenity I'm most interested in comes with pillows and a Do Not Disturb sign, so I hop into my private shuttle to Vail. An hour later, I check into the Sebastian under cover of darkness, retire to my room and hit the hay, but not before taking a quick look out my window at the shadowy peaks looming beyond the chalet rooftops.

Day 2 graphic


In which Sam goes to Vail and earns a massage by skiing Blue Sky Basin and fly-fishing the Colorado River


I am a little disoriented when I awake. It turns out the designers at the Sebastian, a recently renovated boutique hotel in Vail Village, deviated from the lodge and chalet playbooks, which deem that each guestroom must meet the minimum requirements of one antler chandelier, one vintage ski competition poster and one moose photograph or cowboy watercolor. Here, they've gone so far as to incorporate blue—blue!—into the decor, and I've nearly forgotten what I came for.The sensation continues as I head downstairs: Oversize contemporary paintings, metallic sculptures and art books clutter the cathedral-ceilinged seating areas off the rustic-chic lobby. Ambient music pulses softly from hidden speakers. Every other guest is speaking Spanish or Russian.Breakfast is a two-minute stroll away, in the glassed-in terrace of Ludwig's, at the chalet-themed Sonnenalp Hotel, which has more than enough exposed timber to reset my compass. I'm seated across a table from Chris Anthony, a longtime pro skier and star of many Warren Miller ski films, who's agreed to give me a few pointers for my stay in Vail, starting with the meal at hand. “This place isn't publicized a lot," he says. “But the buffet is spectacular."Chris Anthony, professional skierChris Anthony, professional skierThree spectacularly stacked plates later, Anthony tells me that Vail is “a big resort with the personality of a small village." As a waitress in lederhosen checks on us, he elaborates: “It's easy to get lost in the Disneyland effect, but there are these families who live here and own businesses, and they'll take you to another level of service. You create a bond with them. This place, the Sonnenalp, is owner-operated. The key is to seek out those special places. Find out who's really invested."


I consider filling another plate, but I'm supposed to be hitting the mountain, not trying to look like one. And what a mountain it is, topping out at 11,570 feet, with more than 5,200 acres of skiable terrain. I zigzag to the top, hurtle down toward the ant-size skiers on China Bowl and settle into a tuck all the way to the Skyline Express lift, which takes me up to the glades and secret powder stashes of the outlying Blue Sky Basin. At the top of the basin is Belle's Camp, where burgers and brats are thrown onto gas grills amid expansive vistas of the Sawatch Mountains and the Ten Mile Range. One of the greatest views in Colorado, I've been told. It is a fine view, but I'm having difficulty tearing my eyes away from the plates in front of the feasting families around me. Time to head down to Vail, where lunch awaits.

“Our kids are getting drowned in the technology of entertainment rather than playing in the real world, being physical. When you go outdoors, your body has to adapt, your mind has to adapt. And what better way to do that than putting on a pair of skis?" —Chris Anthony


Once I've managed to pry my feet from my ski boots at the Sebastian's Base Camp valet service, I walk a couple of blocks to Mountain Standard, the casual offshoot of legendary eatery Sweet Basil, which sits above. Any regrets I may have had about missing the high-altitude barbecue go up in the smoke rising from the open wood fire. I quickly dispatch a platter of wild king salmon, the froth of an Upslope Brewing Company stout on my upper lip. It's a burly scene—men with beards and tattoos tend the flames; bartenders in flannel shirts pour tumblers of whiskey—but the fish is delicate and juicy, served with avocado puree, watercress, pickled vegetables, mustard seed and radish.

I'm picked up outside by another hardy-looking type, this one decked out in waders and an unironic trucker hat. His name is Mike Geisler, and he's a guide for Gore Creek Fly Fisherman. It's time to go fishin'—which doubles as an opportunity to enjoy the Rockies without gasping for breath.

An hour's drive northwest brings us to our launch point in Rancho Del Rio, or, as Geisler quips, “a sunny spot for shady people." Geisler tells me he ended up in Vail because, years ago, that's where his truck broke down. Now he has a family and, when he's not teaching people how to read a stream, he runs a restaurant with his wife in the nearby town of Red Cliff.

Mike Geisler of Gore Creek Fly Fisherman casts into the Colorado RiverMike Geisler of Gore Creek Fly Fisherman casts into the Colorado River

He's also extremely patient. In cold water like this, the trout we're after meander along the bottom, their metabolisms slowed, wary of the bugs that appear out of nowhere in the dead of winter. Bites are hard to come by—and that's before you factor in the complete lack of skill I've brought to the river, despite a few casting lessons from Geisler. The next hour or so goes like this: Geisler [urgently, pleadingly, pointing at the bobbing bobber attached to my line]: “There!"

Me [yanking on the rod, too late]: “Whuh?"

But catching fish isn't really the point, or at least not the whole point. We're standing in this peaceful place, surrounded by snowy pines and amber brush, the river's rippled surface vivid in the light of the low-hanging sun. “Still, I have to tell folks not to talk politics sometimes," Geisler says. “It's like, 'Come on, we're fishing!'"

Just then I stumble, and he gives me a wink: “This is the Colorado River, bruh—you fall in here, we'll pick you up at the Grand Canyon."

As exciting as that sounds, it's time to pack it in, get back to the hotel for a change of clothes and pop over to the village of Lionshead for something even more relaxing than being outwitted by fish: the “Sports Enthusiast Body Recovery" treatment at the Arrabelle at Vail Square spa. My casting arm (and skiing quads and biking calves) needs tending to. I'm subsequently exfoliated, heated, stretched and kneaded to the edge of unconsciousness. I might need a recovery from my recovery.

Ski guide Lee Sky takes a breather in BreckenridgeSki guide Lee Sky takes a breather in Breckenridge


A skier carves up AspenA skier carves up Aspen


I leave the spa and wobble uncertainly toward dinner. I'm eating at the Game Creek Restaurant, located midmountain and requiring a gondola and snowcat ride to access. Night is falling, along with a fair amount of snow, which, whipped by the wind and seen in the 'cat's headlights, lends the journey a suspenseful edge. Upon arrival, I enter a cavernous, glowing red dining room. The place has a ceremonial feel to it, and I'm tempted to ask the waiter where I can pick up my robe. Instead, I order the tasting menu: a sculptural arrangement of chicory, apple, walnut, blue cheese and duck confit; tender, slow-cooked elk with achiote, hominy grits and maitake mushroom; and a lingonberry bavarois for dessert.

Back down the hill, there's time to meet up with Chris Anthony for a mudslide at the Sonnenalp's Bully Ranch. Sitting beneath an elk-antler chandelier, I notice that there are “truffle tots" on the menu and wonder if maybe I should order some—but it's late, I'm full of elk, lingonberries and vodka, and I have an early start tomorrow. I ramble back to the Sebastian, passing a party of Argentines gathered in the lobby, about to start their night out. I tell them there's a spot up the street that serves tater tots sprinkled with truffle oil. “Yes," says one of them, looking mildly alarmed. “Goodnight!"

Day 3 graphic


n which Sam goes to Aspen, eats three breakfasts and thaws out at the Hotel Jerome


I am half-dozing in the passenger seat of a shuttle, headed to Aspen, a hundred miles southwest. The striated walls of Glenwood Canyon, glowing softly in the predawn light, tower over the highway and the Colorado River below. At the town of Glenwood Springs, we stop at Sweet ColoraDough for a sugar cinnamon crumble doughnut, then turn south to follow the Roaring Fork River. Mountains crowd in, then open up to a valley dotted with well-tended horse ranches and, in the distance, the twinkling lights of civilization.We pull into Aspen's smart downtown grid as the sun rises. It's a walking town, so I polish off the rest of my doughnut, hand my luggage to a cowboy-hatted bellman at the Hotel Jerome and stroll a block to stare up at the rust-colored, cubic Aspen Art Museum, designed by Pritzker Prize–winning architect Shigeru Ban. Sheathing its 47-foot-tall exterior is a striking wood lattice. In a state crawling with daredevil climbers, I wonder, has anyone given this thing a go?The museum's director and chief curator, Heidi Zuckerman, is waiting for me in its airy top-floor café. She's dressed in an all-black boho-chic getup, having just come from yoga. “You should have the matcha latte," she tells me. “I've already had one today. Please forgive me—I'm kind of known for matcha proselytizing." I order one, along with a kale Waldorf salad (an attempt to seek redress for my breakfast of fried dough).Diners clink glasses under an elk-antler chandelier at Bully Ranch, in VailDiners clink glasses under an elk-antler chandelier at Bully Ranch, in Vail“I overheard something this morning," I say, chewing my superfood, “that in Aspen, the millionaires have been chased away by the billionaires."
“Well, people are bemoaning that everywhere these days, not just here," she replies. “That said, one of the reasons I agreed to move here was that we have a Prada store. We have, like, 150 restaurants. So while it is a small town, it's also profoundly cosmopolitan. I'll walk through the museum, and I'll hear four or five languages in 10 minutes."Zuckerman continues in this vein as we explore the museum's six galleries, which host mainly contemporary exhibits, ranging from commentaries on consumerism (think 10-foot-tall enlargements of receipts) to Abstract Expressionist retrospectives. “It's an anomaly to have this kind of culture in the middle of nowhere," Zuckerman says, pausing before a statue depicting a demonic-looking Assyrian god, its tongue thrust out between fangs and a scowl on its face.Culture box ticked, it's back to the hotel to grab some gear, followed by a short ride to the base of Aspen Mountain, one of the four areas operated by the Aspen Skiing Company. Aspen is relatively small, as far as top-tier Colorado ski hills go, but a dense and diverse network of trails and ridges makes it feel larger. And, from the top, the view of Snowmass, the biggest of the four areas, reminds me that there's more to this operation than immediately meets the eye.Heidi Zuckerman, director, Aspen Art MuseumHeidi Zuckerman, director, Aspen Art MuseumAfter a few more rolling groomers and a stop for my third half-meal of the day—an oversize oatmeal pancake at Bonnie's, a midmountain spot popular among those who are savvy enough to wait until after their first tracks for breakfast—I carve my way down Spar Gulch and descend into town.
Passing Gucci and Louis Vuitton stores, I walk to Hallam Lake, a nature reserve run by the Aspen Center for Environmental Studies, where marketing director Eliza Greenman leads me on a tour. A bird blind sits beside a lake. Animal tracks—coyote, fox, bear—extend in every direction. Downtown can't be more than a couple hundred feet away, but clusters of pine trees hide the streets from view. As beautiful as it is here, Greenman insists that I'm seeing only half the story. “There's a saying in Aspen," she says. “Come for the winter, stay for the summer. That's what happened to me."

“We're at such a high elevation that the color of the sky is really different than anywhere I had ever been before. It's got this real purply, deep blue color. When I first got here, I was really struck by a clarity of vision, being able to see everything against that blue." —Heidi Zuckerman

It's feeding time for the curmudgeonly great horned owl, which involves a wriggling mouse being dropped into the bird's waiting maw. The spectacle reminds me that I'm peckish myself, so I swing by the downtown restaurant and farm shop Meat & Cheese, to snack on a selection of cheeses and cured meats, highlighted by an exquisitely delicate and salty duck prosciutto.

I head back to the Hotel Jerome, where I claim a spot by a crackling fire in the lounge, an inviting and uncanny harmony of disparate design elements—Le Corbusier chairs, Art Deco sconces, a Navajo rug, black-lacquered columns. Hotel GM Tony DiLuca plies me with a Bourbon Banshee, a potent blend of Bulleit, crème de cassis, vanilla, rooibos tea, lemon and bitters. Glowing now, I browse the bookcase, then settle down on a plump sofa for a nice, relaxing read. Zzzzzz.

Next thing I know, it's dinnertime. My reservation is at the Pine Creek Cookhouse, but getting there isn't so simple: “Would you prefer to cross-country ski or take a horse-drawn sleigh ride to dinner, sir?" Feeling bold, I opt for the former.

Skiers ride a chairlift at snow-covered BreckenridgeSkiers ride a chairlift at snow-covered Breckenridge

Seated in the cabin-like restaurant beneath—yep—antler chandeliers and exposed beams, I'm rewarded for my strenuous uphill trek with wild-game Nepalese dumplings, known as momos (the restaurant's owner, expedition filmmaker John Wilcox, has a fondness for the Himalayas, so he hires Nepalese chefs), and a juicy slab of buffalo tenderloin with a decadent gruyere-and-bacon tartiflette.

Following an equally strenuous downhill trip, I'm back in Aspen, where I find Belly Up, a popular local club. A DJ commands a stage swirling with psychedelic projections. Beanie-hatted twenty-somethings bob about chugging cans of PBR. I sit at the bar near two men dressed in goofy orange-and-powder-blue tuxes, recalling the duo in the Aspen-set Dumb and Dumber. I ask a young woman clad in head-to-toe fluorescent yellow about the music we're listening to. “Dubstep, some tech house, breaks, trap," she says. “You know, that kind of thing." Oh-kay.

The party's raging, but a combination of exertion, overindulgence and mountain air has done me in. After downing a can of Pabst's finest, I step outside to find that a fresh snowfall has turned the town into a postcard. Streetlamps and holiday lights glaze the streets orange, but the moonlight is more than enough to see me home. I shuffle on toward the hotel, making sure to fall into at least one snowbank on the way.

SamPolcer, a writer, photographer and former editor at Hemispheres, knows that his Brooklyn apartment won't accommodate an antler chandelier, but he still wants one.


An update from our CEO, Oscar Munoz

By Oscar Munoz, CEO, United Airlines , March 27, 2020

To our customers,

I hope this note finds you and your loved ones healthy and well.

It is safe to say these past weeks have been among some of the most tumultuous and emotional that any of us can remember in our lifetimes. The impact of the coronavirus outbreak has been felt by individuals and families, companies and communities, across the United States and around the world.

The response to this crisis has been extraordinary; as much for what it has required from our society as for what it has revealed of us as a people.

Far from causing division and discord, this crisis and the social distancing it has required, has allowed us to witness something profound and moving about ourselves: our fond and deeply felt wish to be connected with one another.

The role of connector is one we're privileged to play in the moments that matter most in your life – weddings and graduations, birthdays and business trips, events large and small – and it's that responsibility that motivates us most to get back to our regular service, as soon as possible.

That is why it is so important our government acted on a comprehensive relief act to ensure our airline – and our industry – are ready and able to serve you again when this crisis abates.

I want to relay to you, in as deeply personal a way I can, the heartfelt appreciation of my 100,000 United team members and their families for this vital public assistance to keep America and United flying for you.

This support will save jobs in our business and many others. And it allows us time to make decisions about the future of our airline to ensure that we can offer you the service you deserve and have come to expect as our customers.

While consumer demand has fallen, we have seen the need for our service and capabilities shifted. And, we've adapted to help meet those needs.

Right now, aircraft flying the United livery and insignia, flown by our aviation professionals, have been repurposed to deliver vital medical supplies and goods to some of the places that need it most. We're also using several of our idle widebody aircraft to use as dedicated charter cargo flights, at least 40 times per week, to transfer freight to and from U.S. locations as well as to key international business locations. At the same time, we are working in concert with the U.S. State Department to bring stranded Americans who are trying to return home back to their loved ones.

While much remains uncertain right now, one thing is for sure: this crisis will pass. Our nation and communities will recover and United will return to service you, our customers. When that happens, we want you to fly United with even greater pride because of the actions we took on behalf of our customers, our employees and everyone we serve.

Stay safe and be well,

Oscar Munoz
CEO

Working to bring people home – repatriation flights underway

By The Hub team , March 26, 2020

When and where possible, we are working to repatriate travelers who are stranded abroad in the wake of the COVID-19 crisis. Our teams are working closely with government officials here in the U.S. as well as in other countries where flying has been restricted to gain the necessary approvals to operate service. In regions where government actions have barred international flying, we have coordinated with the the U.S. State Department and local government officials to re-instate some flights. Additionally, we have been operating several extra flights to countries in Central America and South America as we continue to play a role in connecting people and uniting the world.

This week, we are operating 21 flights from Panama City, Quito, Lima, San Pedro Sula, Tegucigalpa and Roatan, to bring nearly 2,500 Americans home. We will continue working with government officials to operate extra flights to Houston from Quito, San Pedro Sula, Tegucigalpa and from Lima to Washington Dulles. We continue to review more opportunities for flights between the United States and other countries to bring citizens home.

Video provided by the U.S. Embassy Ecuador of Americans returning home on United.

Additionally, our Customer Solutions and Recovery team is working with customers in the following markets to rebook them on flights back to the United States as capacity allows, either on our aircraft or on one of our airline partners' planes:

  • Quito, Ecuador
  • Managua, Nicaragua
  • Roatan, Honduras
  • San Pedro Sula, Honduras
  • Amsterdam
  • Brussels
  • Munich
  • Singapore
  • Tokyo-Haneda
  • Seoul, South Korea
  • Melbourne, Australia

Map showing reinstated international flights to help bring customers home during COVID-19 crisis.

We also recently reinstated several international flights back into our schedule to support customers and essential businesses which depend on these routes. As a result, we will be the only airline to offer service between Newark/New York and London, San Francisco and Sydney, as well as Houston and São Paulo, Brazil.

Domestic and international schedule reductions

By The Hub team , March 25, 2020

While travel demand and government restrictions continue to impact our schedule, we know some people around the globe are displaced and still need to get home. While our international schedule will be reduced by about 90% in April, we will continue flying six daily operations to and from the following destinations — covering Asia, Australia, Latin America, the Middle East and Europe — in an effort to get customers where they need to be. This remains a fluid situation, but United continues to play a role in connecting people and uniting the world, especially in these challenging times. Learn more about what we're doing to keep customers and employees safe.

Flights continuing from now through May schedule:

  • New York/Newark – Frankfurt (Flights 960/961)
  • New York/Newark – London (Flights 16/17)
  • New York/Newark – Tel Aviv (Flights 90/91)
  • Houston – Sao Paulo (Flights 62/63)
  • San Francisco – Tokyo-Narita (Flights 837/838)
  • San Francisco – Sydney (Flights 863/870)

In addition to the above, we will continue to operate the following flights to help displaced customers who still need to get home. In destinations where government actions have barred us from flying, we are actively looking for ways to bring customers who have been impacted by travel restrictions back to the United States. This includes working with the U.S. State Department and the local governments to gain permission to operate service.

Atlantic

The following flights will continue through March 28 westbound:

  • New York/Newark – Amsterdam (Flights 70/71)
  • New York/Newark – Munich (Flights 30/31)
  • New York/Newark – Brussels (Flights 999/998)
  • New York/Newark – Cape Town (Flights 1122/1123)
  • Washington-Dulles – London (Flights 918/919)
  • San Francisco – Frankfurt (Flights 58/59)

The final westbound departures on all other Atlantic routes will take place on March 25.

Pacific

  • We will continue to fly San Francisco-Seoul (Flights 893/892) through March 29 and San Francisco-Tahiti (Flights 115/114) through March 28.
  • Our final eastbound departures on all other Pacific routes will take place on March 25.
  • We will maintain some Guam flights as well as a portion of our Island Hopper service.
  • Hawaii's governor issued a mandatory 14-day self-quarantine order for all travelers arriving or returning to Hawaii. Travelers must complete a Hawaii Department of Agriculture form that will be distributed on board their flight which will also include the requirements for the 14-day quarantine, as well as the penalties. You must show a government issued ID upon arrival along with your form. You can find more information on the governor's website.

Latin America/South America

  • We will continue to fly Newark/New York – Sao Paulo (Flights 149/148) through March 27 outbound.
  • The last southbound departures on most other routes will take place March 24.

Mexico

  • We will reduce our Mexico operation over the next five days. After March 24, we will maintain a small number of daytime flights to certain destinations in Mexico — more to come in the next few days.

Canada

  • We will suspend all flying to Canada effective April 1.

In destinations where government actions have barred us from flying, we are actively looking for ways to bring customers who have been impacted by travel restrictions back to the United States. This includes working with the U.S. State Department and the local governments to gain permission to operate service.

The revised international schedule will be viewable on united.com on Sunday, March 22. We will continue to update our customers with information as it's available.

If you're scheduled to travel through May 31, 2020, and would like to change your plans, there is no fee to do so, regardless of when you purchased your ticket or where you're traveling. Please visit united.com for more information, or reference our step-by-step guide on how to change your flight, cancel and rebook later.

For any customer, including residents from other countries, whose international travel is disrupted by more than six hours because of schedule changes resulting from government restrictions, they will retain a travel credit equal to the value of their ticket. That credit can be used towards any flight, to any destination, for 12 months from the time of purchase. If the customer chooses not to use the credit, they will receive a cash refund at the end of that 12-month period.We continue to aggressively manage the impact of the coronavirus (COVID-19) outbreak on our employees, our customers and our business. Due to government mandates or restrictions in place prohibiting travel, we are reducing our international schedule by 95% for April. The revised international schedule will be viewable on united.com on Sunday, March 22.

Domestic schedule

We're also making changes to our domestic schedule. While we don't plan to suspend service to any single U.S. city now — with the exception of Mammoth Lakes and Stockton, CA — we are closely monitoring demand as well as changes in state and local curfews and government restrictions across the U.S. and will adjust our schedule accordingly throughout the month.

Additionally, today we announced a further reduction in our domestic schedule — the changes will result in a 52% overall domestic reduction from a previous 42%, and our overall capacity will now be down 68% overall.

Hub city Route suspensions Remaining service
Denver Arcata/Eureka
Amarillo
Kona
Kauai Island
SFO
IAH
SFO
SFO
New York/Newark Akron/Canton
Grand Rapids
Hilton Head
Honolulu
Milwaukee
Madison
Omaha
Portland, Oregon
Providence
Seattle
Salt Lake City
Sacramento
Knoxville
Fayetteville
ORD
ORD, DEN
IAD
ORD, IAH, DEN, SFO, LAX
ORD, IAH, DEN
ORD, DEN
ORD, IAH, DEN
ORD, IAH, DEN, SFO
IAD, ORD
IAD, ORD, IAH, DEN, SFO, LAX
ORD, IAH, DEN, SFO, LAX
ORD, IAH, DEN, SFO, LAX
IAD, ORD, IAH, DEN, SFO, LAX
ORD, IAH, DEN
Washington-Dulles Grand Rapids
Portland, Oregon
Sacramento
ORD, DEN
ORD, IAH, DEN, SFO, LAX
ORD, IAH, DEN, SFO, LAX
Houston Hartford
Boise
Grand Rapids
Lexington
Ontario, California
Palm Springs
San Jose, California
Akron/Canton
Reno
IAD, ORD, DEN
ORD, DEN, SFO, LAX
ORD
ORD, DEN
IAD, ORD
DEN, SFO
DEN, SFO, LAX
DEN, SFO
DEN
Los Angeles Arcata/Eureka
Austin
Boston
Baltimore
Bozeman
Cleveland
Kona
Kauai Island
Orlando
Madison
Kahului
Redding
Reno
San Antonio
St George
SFO
EWR, IAD, ORD, IAH, DEN, SFO
EWR, IAD, ORD, IAH, DEN, SFO
ORD, IAH, DEN
DEN
EWR, IAD, ORD, IAH, DEN, SFO
SFO
SFO
EWR, IAD, ORD, IAH, DEN, SFO
ORD, DEN
DEN, SFO
SFO
DEN, SFO
EWR, IAD, ORD, IAH, DEN
DEN
Chicago Asheville
Bismarck/Mandan
Bozeman
Kearney
Panama City
Eugene
Fresno
Spokane
Hilton Head
Wilmington
Jackson
Kahului
Palm Springs
Reno
San Jose
Valparaiso
IAD
DEN
DEN
DEN
IAH
DEN, SFO, LAX
DEN, SFO, LAX
DEN, SFO
IAD
IAD
IAH
DEN, SFO
DEN, SFO, LAX
DEN, SFO
DEN
IAH
San Francisco Atlanta
Nashville
Baltimore
Bozeman
Columbus
Detroit
Fort Lauderdale
Indianapolis
Kansas City
Madison
New Orleans
Omaha
Philadelphia
Pittsburgh
Raleigh/Durham
San Antonio
St Louis
Tampa
Fayetteville
EWR, IAD, ORD, IAH, DEN
EWR, IAD, ORD, IAH, DEN
ORD, IAH, DEN
DEN
EWR, IAD, ORD, IAH, DEN
EWR, IAD, ORD, IAH, DEN
EWR, IAD, ORD, IAH, DEN
EWR, IAD, ORD, IAH, DEN
EWR, IAD, ORD, IAH, DEN
ORD, DEN
EWR, IAD, ORD, IAH, DEN
ORD, IAH, DEN
ORD, IAH, DEN
ORD, IAH, DEN
EWR, IAD, ORD, IAH, DEN
EWR, IAD, ORD, IAH, DEN
EWR, IAD, ORD, IAH, DEN
EWR, IAD, ORD, IAH, DEN
ORD, IAH, DEN
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