Three Perfect Days: Guadalajara
Story by Justin Goldman | Photography by Alexis Lambrou and Jorge Garrido | Hemispheres, April 2016
From mariachi and tequila to contemporary art and gastronomy, Mexicoâs second city offers a tantalizing mix of traditional and modern culture
If Mexico City is the New York of Mexico, then Guadalajara is its Los Angeles—a sprawl of towns and neighborhoods that have been patched together into a metropolis of more than 4 million people. The Jalisco state capital also has perfect weather and a shockingly beautiful population, with a culture that combines modern refinement (art galleries and high-concept restaurants) and spirited tradition (mariachi and lucha libre). Speaking of spirited, Guadalajara also happens to be an hour away from the home of Mexico's most famous export: tequila. Whether you're looking for a cosmopolitan experience or a taste of old Mexico, the Tapatíos, as locals are known, will deliver in style.
In which Justin cranes his neck at macabre murals, experiences the passion of Mexican soccer fans, and eats at the bone church of restaurants
“It's the coldest day of the year," my cab driver says as we pull away from Guadalajara International Airport. “We're all freezing." I check my phone—it's 72 degrees. A half hour later, still shivering, he drops me at the Hotel Demetria, in the city's trendy Lafayette neighborhood. The Demetria is one of those places that is so architecturally incongruous that it somehow makes sense: a 1930s Mediterranean-style house with a concrete, steel, and glass tower tacked onto the back of it. I enter through a glass atrium, stepping across stone slabs set into a pool, like lily pads, and passing a cluster of Romanesque columns on the way to the elevator. In my suite, I find a white cereal bowl of a bathtub next to a picture window overlooking Avenida de la Paz. I'll be back for that tub.
First, I have an appointment. I stroll a few blocks to Palreal, an open-air coffee shop and restaurant where hummingbirds (called chuparosas, or rose suckers) flit among bougainvilleas. I spot contemporary artist Jose Dávila sitting on the patio sporting a blue blazer, circular glasses, and slicked-back hair. At his urging, I order the house special, lonche de pancita, a pork-belly sandwich messily topped with green tomatillo salsa and avocado. As I napkin salsa from my face, he tells me about Guadalajara's place in Mexico's cultural history.
“Mexico City, for obvious reasons, has always been the big center of it all, but there's always been a certain counterpart in Guadalajara," Dávila says. “In the '30s, at the time of the muralists, José Clemente Orozco was from Guadalajara. Luis Barragán, the famous architect, was from Guadalajara. Juan Rulfo, the writer, was from here. Even now, with the three famous Mexican directors in Hollywood—Iñárritu, Cuarón, and [Guillermo] del Toro—del Toro is from Guadalajara."
Jose Dávila, artist
After breakfast, Dávila takes me to his studio, a 10-minute drive (as in Los Angeles, access to a car here is essential) up the wide Avenida Federalismo to the appropriately named Colonia Artesanos. The studio, across a narrow street from a metalwork shop, is a multilevel marvel of abstract sculptures in various stages of completion, with several finished pieces—including a series of rotating metal squares hanging from the ceiling and a large pane of glass suspended from a steel frame—on display in an old wrestling gym. Later, as we say goodbye, I ask Dávila for a museum recommendation. “The Cabañas, where the paintings of Orozco are," he says, “is a must.
I take the short drive to the Centro Histórico and the nearly 200-year-old Hospicio Cabañas, a former orphanage with balustrades and pinnacles that reflect the palaces of France and Spain. Once the largest Spanish-built structure in the Americas, it is now a UNESCO World Heritage Site. Inside, I lean back to take in the macabre Orozco frescoes that adorn the ceilings and the sunlit dome. “This is like therapy for the neck," jokes my guide, Rubén, who explains that the murals depict scenes from Mexico's often violent past: Aztec sacrifices, a robotlike Hernán Cortés carrying a huge sword, Philip II bearing a bloody cross to represent the Mexican Inquisition.
“Guadalajara has been an artists' hub for 15, 20 years. Plenty of international artists around the world come to Guadalajara to produce work. Large works, small works, ceramics, metal, copper—you name it." —Jose Dávila
From here, I walk across the main square, Plaza Tapatía, to the Palacio de Gobierno to see more of Orozco's work. On the ceiling of the palace's stairwell looms a terrifying mural of Miguel Hidalgo (the leader of the Mexican Revolution) wielding a flame, surrounded on all sides by casualties of war.
I need some light after all that gloom, so I walk around the corner to sunny Plaza de Armas, where I settle under an ornate gazebo. Kids play by a fountain, old men in cowboy hats lounge under shade trees, and teenagers snap selfies. Across the street is the city's centerpiece, the Catedral de Guadalajara, a Spanish Renaissance church with twin neo-Gothic bell towers that was completed in 1618 (though it's been rebuilt several times due to earthquake damage). I step inside and watch from the rear as penitents knee-crawl down the long middle aisle toward the radiant stained glass windows in the gilded dome.
One more stop in the Centro: I enter Mercado San Juan de Dios, a three-story warren of stands selling jewelry, candy, mariachi suits, lucha libre masks, even caged birds, their songs mingling with the sounds of competitive commerce. Retailers hawk their wares aggressively here—witness the guy who lifts a horse saddle off a counter and shakes its leather tassels in my face.
Chivas moves up the field at dusk
The market's second floor is a maze of taco stands, so many that I can't make a choice. So, in the classic fashion of the indecisive traveler, I go somewhere else. A short drive down Calzada Independencia leads me to one of Guadalajara's most pleasant areas, Las Nueve Esquinas (The Nine Corners), a tangle of cobblestone streets that's home to several restaurants proffering a Guadalajaran specialty: birria, or goat stew. I take a seat in the open-air, blue-tile Birrieria Las 9 Esquinas, where I watch a woman hand-press tortillas as I'm served a bowl of the spicy, hearty stew. The meat, spooned onto those tortillas and topped with creamy refried beans and fiery salsa, is divine. I finish it off with a sweet little egg custard called a jericalla.
Pleasantly stuffed, I head back to the city center for a quick digestif at Guadalajara's most venerable dive bar, La Fuente, sometimes called “The Bicycle Bar" due to its decorative centerpiece: a bike that a drunk patron abandoned here back in 1957, and which the owner then mounted on the wall. I kick back a couple of Pacificos and consider the bike, coated with 50 years of dust, trying not to think about all the things I've left in bars over the years.
Consider those chelas (beers) a tailgate of sorts, because my next stop is Estadio Omnilife, home to CD Guadalajara, or Chivas, Mexico's most popular soccer club, in part because it's the only team that exclusively fields home-grown players. I'm a sports fan, but the passion here is unlike anything I've ever seen. Behind one of the goals, supporters cram themselves into a standing-room-only section where they wave flags and chant throughout the game and jump all over each other in an orgy of thunderous joy when Chivas scores. Late in the game, when the opposing team scores to earn a tie, these fans also employ some of the most colorful profanity you'll hear in any language.
An Orozco mural at the Palacio de Gobierno
After crawling through an epic post-game traffic jam, I pop back into the Demetria to change clothes. A few blocks from here is Hueso (Spanish for “bone"), a two-year-old restaurant with an all-white interior that feels like a brightly lit version of a Gothic bone church, its walls cluttered with cow skulls and assorted animal bones. The food, served at a long communal table, is more, um, lively. Courses of seafood (scallop ceviche; mussels and shrimp in squid ink; gravlax with avocado sauce) and meat (rack of lamb with mole, short rib topped with thin-sliced roast beef) pair with an excellent Pies de Tierra red wine from Baja California.
“On the ceiling looms a terrifying mural of Miguel Hidalgo wielding a flame, surrounded by casualties of war."
After the meal, chef Alfonso Cadena—who, with his long hair, bandanna, and pointy goatee, has a Jim Morrison air about him—steps out of the open kitchen to say hello. “For me, 'bone' means flavor," he says. “The challenge was, how are we going to make the perception of something repulsive, like a skeleton, into something pretty? It was kind of risky for Guadalajara, which in some ways is very conservative. But you can find a lot of artists, musicians, architects, and I think it's an advantage to have a restaurant here, because I truly believe that Jalisco has this global connection. Jalisco talks about the Mexican culture itself."
By the end of the meal, I'm a little buzzed, more than a little full, and about ready for bed. My waiter has other ideas. He brings me a carajillo, a shot of espresso poured over a sweet Spanish liqueur, Licor 43, on the rocks. I'm suddenly light and bouncy on my feet, so I walk up Avenida Chapultepec and over to the Black Sheep, a popular bar affixed to a backpacker hostel on a small pedestrian plaza. After shooting a few games of pool, I take a seat on the streetside patio, where I sip Don Julio 70 and eavesdrop on the multilingual crowd around me, reflecting on chef Alfonso's words: There truly is a global spirit here.
In which Justin views mind-bending art, listens to an all-female mariachi band, and ducks flying lucha libre wrestler
I wake up feeling a bit crudo, as they say here. Fortunately, I've got a driver—I don't think I could handle the streetfight that is driving in a Mexican city today. Apprised of my condition, Vicente Rangel, of tour company Sin Fin de Servicios, takes me to the nearest Tortas Toño, a chain that serves the Tapatíos' favorite hangover cure: the torta ahogada, a pork or chicken sandwich on crusty French bread that you dress to your liking with nuclear reactor–level red chile sauce. In my enthusiasm for the life-restoring properties of capsaicin, I go a little overboard with the pepper sauce. Seeing me sweat, Vicente passes along another remedy: a mini Corona.
Revived, I ask Vicente to take me across town to Tonalá, a suburb on the southeast side of the city, to see its famed tianguis, or open-air market. The main thoroughfare, Tonaltecas, is lined with handicraft shops, and twice a week these shops put up booths on the sidewalk to show off their wares: wood carvings, glass sculptures, tequila sets, flowers, tacos at five for 10 pesos (less than 60 cents). The market stretches most of the length of the town and is even more crammed than the Mercado San Juan de Dios. I can't turn around without bumping into a hanging display of jewelry or a Jesus statue—my last collision causing a child riding on his father's shoulders to point and laugh.
Sensing that I'm not handling the human crunch all that well, Vicente leads me onto a side street, to Galeria Bernabe, a ceramics shop that makes hand-painted tableware (a 94-piece set takes three months to make and costs $12,000). As I browse, Vicente gleefully recaps the previous night's soccer match with Javier, one of the owners (they're fans of Atlas, Chivas's intracity rival). “I think I might be sick," Vicente tells me. “I'd rather see Chivas lose than Atlas win." As a Giants fan, I tell him, I feel the same about the Dodgers.
Sculptures at Galeria Sergio Bustamante in Tlaquepaque
From Tonalá, we head to the neighboring suburb of Tlaquepaque, which features an upscale pedestrian ramble of art galleries. We stroll Calle Independencia, stopping at Galeria Sergio Bustamante to marvel at the paintings and sculptures; with their triangular heads, oddly stretched features, and lurid colors, Bustamante's figures resemble characters from a Tim Burton nightmare. We also poke our heads into the Galeria Rodo Padilla, with its ceramic depictions of Mexican folk symbols, and Carlos & Albert, which features in its entryway a beautiful Día de los Muertos Catrina skeleton.
On the street in front of Restaurante El Patio, we encounter an all-female mariachi band playing to a crowd of photo-snapping tourists—some of whom pose amid the musicians midsong. We follow the band into El Patio and sit on the, um, patio as they serenade tables with songs ranging from the traditional “Malagueña" to a mariachified “New York, New York." Afterward, I buttonhole Mayra Casillas and ask her about becoming a mariachi.
“Mariachi is a fundamental part of our culture," she tells me. “When you hear a mariachi, you say, 'Mexico!' My uncles and my father liked to sing, and they gave me the love of Mexican music, but none of them studied it. I was the only one who became a musician."
Inspired by Casillas, we walk a few blocks up to El Parian, a large patio ringed with cantinas. We grab seats and watch as roving mariachis and música norteña (another form of Mexican folk music) players—I count at least 10 bands—go from table to table, singing for tips. After a few songs, I'm ready to order food, but Vicente stops me. He has something special in mind.
“This is not a fancy restaurant," he tells me as we head back across town, “but it's real Mexican seafood, like they make in Nayarit," his home state, Jalisco's neighbor to the north. After about 30 minutes, he pulls onto a small street in the suburb of Zapopan and parks next to El Zarandeao. The warehouselike space is utilitarian, but the food? ¡Dios mío! We start with cups of shrimp soup, then plow through a plate of tender ceviche topped with chunks of avocado, followed by shrimp empanadas, a fillet of fish smoked over an open fire, and finally a plate of grilled shrimp that we eat shell and all—without a doubt, the best camarones I have ever tasted.
After lunch, we head to the center of Zapopan, home to a couple of Guadalajara's signature attractions. We start at the 17th-century Basílica de Nuestra Señora de Zapopan, a huge, dual-towered church that looks more like a fortress than the convent that it was originally built to be. At the church gate, campesinos sell beaded jewelry, a simpler rendition of the mesmerizing beadwork inside the Museo Huichol, attached to the basilica. In the exhibit hall, I stop to consider a bright green-and-red frog—if I licked him, would I hallucinate? A stern look from an attendant discourages me from trying, so I scamper a couple of blocks away, to the Museo de Arte de Zapopan, a boundary-pushing museum for contemporary artists. At the moment it's exhibiting performance pieces by Czech artist Jiří Kovanda. My favorite is a video of Kovanda at London's Tate Modern offering a kiss to each passing patron.
There's been a lot of walking—and eating—so I'm ready for siesta. Vicente drops me back at the Demetria, where my plan is to grab a quick nap and then a soak in the tub before dinner. But when I lie down I feel myself sink deeper and deeper into my cloudlike bed, and by the time I wake, a bath is out of the question. Sigh.
“Masked wrestlers hurl each other around as vendors prowl the crowd offering white pork skins and Coronas."
A short cab ride away, on a frontage road along the railroad tracks, is i Latina, one of Guadalajara's best-loved restaurants. The place has a sort of found-object decor—every wall painted a different color and bearing a different style of art, no two tables alike. The food too is eclectic. Appetizers include fried-shrimp-and-mango tacos served on thin slices of jicama instead of tortillas. For an entrée, I opt for duck confit terrine in a peanutty mole sauce, washed down with a tamarind margarita. Early in the meal, the room is relaxed, Dolly Parton's “Jolene" playing on the stereo, but by the time I'm finished, the place is filled with stylish people, and the music has switched to bumping David Bowie.
I could imagine a restaurant like i Latina in America, but my next destination could exist only in Mexico: the Arena Coliseo lucha libre ring. Lucha libre is a hopped-up version of the WWE, with far more rabid fans (the cheap seats are literally behind a chainlink fence). Masked wrestlers hurl each other around as vendors prowl the crowd offering white pork skins (no, thanks) and Coronas (yes, please). In some ways, it's a family environment—kids crowd the edge of the walkway to high-five the wrestlers—and in other ways, it's very much not. (To call the ring girls scantily clad would be an understatement, and spectators hurl insults that would make a Chivas fan blush.) At least once, a wrestler wades into the crowd to do battle with mask-wearing fans.
After the last match, the crowd pours out of the arena, a mass of humanity clogging the narrow street. Grinning men stop for photos with ring girls, smoke rises from mounds of carne asada on taco-stand grills, kids in brand-new lucha libre masks dash by, their parents close behind. It might not be the kind of scene you'd find in a guidebook, but this, right here, is Mexico.
In which Justin tours the world famous blue agave fields, tastes fine tequila, and dances past the break of dawn
I'm going to need a good base for today's activities, so I start at La Cafeteria, a popular brunch spot in a lovely old stucco house nestled among French mansions on Avenida Libertad. The specialty here is chilaquiles—nachos drowned in spicy tomato ranchero sauce and topped with crunchy chicharrón—which I devour as I sit on the shaded patio, enjoying the perfect morning weather.
Now I'm ready to get acquainted with the spirit of Mexico. Juan Pablo Ramírez, a guide for Jose Cuervo who goes by J.P., has agreed to take me and my friend Matt—an Angeleno in town on business—to the town of Tequila, an hour northwest of Guadalajara, for a tour of La Rojeña. The oldest distillery in the Americas, it has produced Cuervo tequila since 1758.
J.P., a former rock musician, grew up in Guadalajara but moved to Tequila because he liked the small-town feel. “Also, the tequila," he adds with a laugh. From Guadalajara, we take the historic Ruta del Tequila, passing the 9,580-foot Volcán de Tequila, roadside tequileros, and the sprawling, 145-year-old Herradura distillery in Amatitán. We descend into a valley, crossing railroad tracks where migrant laborers wait to jump the train to the States, and cut through fields of blue agave.
We pull onto one of the tracts, tires crunching on the parched, rocky soil. Between rows of spiky blue agave, sprouting waist-high from the earth like alien tentacles extricating themselves from shallow graves, we find Ismael Gama, a fourth-generation jimador who has worked these fields for nearly 50 years. He doffs his white cowboy hat, then selects a good-size agave plant—one with a piña, or pineapple-shaped heart, of about 130 pounds, which will produce about seven liters of tequila—and takes his machete to the leaves. In a matter of moments, he has uprooted the heart, which he splits so we can taste the fibrous, jicamalike center.
Juan Pablo Ramírez, guide, Jose Cuervo
We continue into Tequila, part of a UNESCO World Heritage site, over cobblestone streets, past an 18th-century church, to La Rojeña. J.P. leads us through the gates of the yellow-walled hacienda, past a tall statue of a black bird (cuervo is Spanish for “raven"), and into the production facility. All around are heaps of harvested piñas; the air is full of the sweet, bready smell of fermentation. By the stills, where the agave wine that's extracted from the plants is distilled into tequila, we stop to taste a 110-proof blanco, then continue into the barrel room, where we sample reposado (aged six months) and añejo (aged a year or more) tequilas to see how the wood mellows the agave and imparts oak and vanilla notes to the liquor.
“I like it in Tequila because it's a really calm life. It's not as fast as Guadalajara. It's growing a lot, but the essence of the town is still calm."—Juan Pablo Ramírez
“What I look for in tequila is the taste of the plant," J.P. says. “When I drink the añejos, I taste the wood, so I prefer the blancos."
Next, J.P. takes us down to the La Reserva de la Familia Cellar, home to bottles of 100-plus-year-old blancos and barrels of the three-to-seven-year-old Reserva, one of the world's finest liquors. (“It's the cognac of tequilas," J.P. says.) I ladle myself a glass straight from the barrel. “This must be what magic tastes like," I say to Matt. “This is the best thing that's ever happened to me," he replies.
Tour finished, we cross the plaza to La Antigua Casona, the main restaurant in Mundo Cuervo's Solar de las Ánimas hotel. After a much-needed three-course meal—a tuna-poke tostada with avocado sauce and cucumber, beef tenderloin in mole sauce, and a fluffy slice of chocolate cake—I feel as if I've reinfused some blood into all that tequila in my veins.
Jimador Ismael Gama uproots a blue agave to harvest the piña
After lunch, J.P. arranges for a friend to give us a ride back to the city. I'm still a bit bleary when I walk into the Demetria, but everything gets clear when I lock eyes on that tub. It's time. After a long soak and a quick snooze, I go upstairs to the hotel's rooftop pool and pass some time on a lounge chair looking down on the tree-lined streets of Lafayette and Chapultepec. A few laps to work up an appetite, and I'm ready for dinner.
A short cab ride brings me to the upscale Providencia neighborhood. I'm reuniting with Matt at La Tequila, a two-story brick restaurant that offers high-end takes on traditional Mexican fare—and lots of its namesake spirit, as evidenced by the bottles on the walls. We sit on the upstairs patio, where we watch a pickup soccer game going on across the street. The drink menu has 11 pages of tequilas, mezcals, and sotoles (another spirit distilled from agave), but that Cuervo Reserva was so good that we can't help but order it again. We're a little more adventurous with our appetizers: chapulines (chopped grasshoppers) and escamoles (ant larvae), which look like lentils and serve as a salty tortilla topping. For an entrée, Matt has a molcajete, a stone mortar filled with steak, shrimp, sausage, avocado, and nopal (cactus strips), while I opt for suckling pig that's been slow-roasted in dried chiles and pulque, a traditional fermented beverage.
“Spiky blue agaves sprout from the earth like alien tentacles extricating themselves from shallow graves."
It would be easy (and almost certainly advisable) to call it an evening, but it's my last night in Mexico, and I ain't going out like that. So: ¡Carajillos!
We hop a cab to Avenida de las Américas, a busy strip of shiny malls and office towers, disembarking at Evva, the city's trendiest club. Inside, the sounds of Ricky Martin, J. Lo, and Pitbull (“Pitbull's some kind of god here," Matt tells me) pump across the dance floor and the rooftop pool, causing insanely good-looking men and women—seriously, the most attractive people I've ever seen—to shake it. We find a table and watch through the neon light as waiters parade by bearing champagne in ice buckets, sparklers shooting into the air. A friendly local guy comes over and photobombs one of our selfies, then pours tequila in our mouths.
When the lights come on, we head down the escalator to find the sun creeping over the tops of the palm trees on the avenue. I turn to Matt, smile, and say, “Who's ready for a fourth perfect day?"
Hemispheres managing editor Justin Goldmanknew he would love Guadalajara—after all, his favorite hot sauce is Tapatío.
This article was from Rhapsody Magazine and was legally licensed through the NewsCred publisher network.
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Discover Kansas City: The City of Fountains
To those unfamiliar with the Missouri metropolis, Kansas City might call to mind a few associations: Barbecue. Jazz. The fact that there's another, smaller Kansas City in Kansas (it's all part of the same metro area…yeah, we were confused, too). And while it absolutely has all those things, it also boasts wide boulevards, world-class art and really good tacos. Here's everything you need to add to your agenda on a visit to the vibrant Midwestern hot spot.
Make a wish at one of the many, many fountains
If you notice an abundance of water features around town, that's because K.C. has, oh, 200 of them. (Its official nickname is The City of Fountains.) Among the most notable are the equestrian-themed J.C. Nichols Memorial Fountain (built by a French sculptor in 1910) and the Henry Wollman Bloch Fountain in front of Union Station, whose 232 concentric water jets put on an ever-changing display.
Don Ipock/Courtesy of Visit KC
Spend an afternoon wandering the Nelson-Atkins Museum of Art, notable for, among other things, distinctive architecture, an extensive Asian art collection and a sculpture garden that includes four giant badminton shuttlecocks. The nearby Kemper Museum of Contemporary Art houses more than 700 works from artists like Jasper Johns, Helen Frankenthaler and Frank Stella. You'll find an extra dose of culture throughout the city through October 28, thanks to Open Spaces, the city's newly inaugurated biennial arts festival.
Courtesy of Boulevard Brewing
Drink like a local
Fun fact: Kansas City famously said “nah, we're good" to Prohibition, so drinking is effectively part of the city's cultural fabric. Take a tour at Boulevard Brewing; beer geeks should be sure to sample the complex, extra-boozy pours from the Smokestack Series. If spirits are your jam, head to J. Rieger & Co., a legendary pre-Prohibition distillery that was resurrected in 2010 (with help from a descendant of J. Rieger himself), for whiskey, gin, vodka and Caffe Amaro (a bittersweet coffee liqueur).
Brian Paulette/Courtesy of Visit KC
Soak up the city's jazz past (and present)
Thanks in part to its unique, nightclub-friendly status in the '20s and '30s (see above), and heavyweights like K.C. native Charlie Parker, the city boasts a rich musical history, much of it centered around the 18th and Vine neighborhood. Pay homage at the Charlie Parker memorial and the American Jazz Museum, then catch a live show at the Blue Room (inside the museum) or the Green Lady Lounge.
Courtesy of Visit KC
Check out City Market
There are farmers' markets, and then there's this massive institution, which has been operating as a hub for local vendors since 1857. Along with a bounty of produce and flowers from nearby farms, you'll find dozens of eateries ranging from Ethiopian to Brazilian. It also shares the space with a surprising tenant: the Arabia Steamboat Museum, which showcases 200 tons of artifacts salvaged from an 1856 shipwreck in the Missouri River.
DAVID D. MORRIS/COURTESY OF VISIT KC
Anthony Bourdain called Joe's Kansas City Bar-B-Que one of the 13 places you need to eat before you die. The legendary spot—located in a gas station—is famous for its burnt ends and Z-man sandwich (brisket, Provolone and onion rings). For a new-school take on smoked meat, check out Q39, where the chef taps both his classical culinary training and years on the barbecue competition circuit to perfect dishes like a burnt-end burger and house-made chipotle sausage.
Zach Bauman/Courtesy of Visit KC
…And not barbecue
Feast on globally influenced small plates (think gochujang-dressed cauliflower and duck confit with za'atar) at The Antler Room, opened by a husband-and-wife team who brought their far-flung restaurant training back to their hometown. If the weather's nice, grab a seat on the patio at Gram & Dun for creative cocktails and comfort food with a twist like Asian pig “wings" with sake-soy glaze or loaded baked potato gnocchi. Also of note? The town's serious Mexican food scene. Order a whole wood-fired chicken at El Pollo Rey or walk into any of the great taquerias clustered around Southwest Boulevard.
Courtesy of Visit KC
Take a stroll in Swope Park
At 1,805 acres, the city's largest green space is more than twice the size of NYC's Central Park, and houses the Kansas City Zoo, a gorgeous outdoor amphitheater that presents Broadway shows and concerts, a zip-line adventure course, soccer pitches (where both the men's and women's pro teams train), a wildlife rehabilitation center and miles of hiking trails and picnicking spots.
Courtesy of Visit KC
Explore the Crossroads Arts District
Creatives flock to this historic neighborhood, filled with galleries, design shops and buzzy restaurants. If you can, time your visit for the first Friday of the month, when you'll find pop-up parties at galleries and shops, live performers on every corner and food trucks galore. Also in the area is the gorgeous Kaufmann Center for the Performing Arts, should you wish to cap your evening off with some ballet, symphony or opera.
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Where to eat and drink in Salem
While Salem, Massachusetts will be forever famous for its 1692 witch trials—and the associated spooky attractions that always make the streets quite crowded this time of year—its culinary scene is starting to become an attraction unto itself. Here are the beverage spots, bakeries, and restaurants to check out next time you're in town.
The Roof at Hotel Salem
Today is the day. We will be open 2-11! #wayup \Roof Salem
When the mid-century modern Hotel Salem opened recently, it had a draw for locals, too: Salem's first-ever roof deck, with views of the harbor, church steeples, and historic rooftops for miles around. Open at least through the end of October (request a blanket from a host if you get chilly), the open-air lounge keeps the warm weather vibes going with a mostly Mexican-inspired food and drink menu, including margaritas and tacos. In colder months, retreat downstairs for a double burger from the open-concept lunch and dinner bar, Counter.
With its flashy atmosphere (graffiti-lined walls, more than a dozen colorful paper umbrellas hanging from the rafters) and bold Asian street food menu, Kokeshi is nothing if not vibrant. Head here for surprising starters like an octopus hot dog sprinkled with daikon slaw and comforting bowls of rice noodles and ramen, including the Colonel Sanders, topped with fried chicken. If you're more in the mood for pizza, take note that the owners also serve perfectly crispy-chewy Neapolitan pies at their other spot, Bambolina.
Ledger Restaurant & Bar
A circa-1818 former savings bank found new life recently when chef-owner Matt O'Neil oversaw its thoughtful renovation into a gleaming restaurant space. Rustic touches like exposed original brick, a wall of repurposed deposit boxes, and a long, wooden communal table sit alongside more polished elements, including a sweeping open kitchen with a custom wood-fire grill and a dramatic, oversized chandelier over the bar. The menu has a new-New England vibe, with seasonal, locally sourced sides like cornbread and succotash, and hearty mains like a Berkshire pork chop with marinated peaches.
Long before “plant-based" was a buzz-phrase and juice bars were popping up by the minute in downtowns everywhere, Life Alive was spreading its version of veggie love in the Boston area in the form of nutrient-packed smoothies, salads, and grain bowls (try the Goddess, with ginger shoyu sauce and sprouted legumes). Now four shops strong, including an outpost in Salem, this casual, organic cafe serves up the type of clean eats you'd expect to find at pricey yoga retreat.
Far from The Tree Hard Cider
When you need a break from the witch museums and haunted graveyard tours, retreat to Far from the Tree's decidedly more mellow taproom. Pull up a stool in the rustic indoor space or perch on a picnic table on the patio outside, and sample hard ciders that run the gamut from off-dry heritage blends and Citra-hopped versions to out-there creations such as the limited edition Ecotoplasm, a bright green sipper spiked with jalapeno and green pepper out just in time for Halloween.
Not that we're recommending it, but if you insist on drinking by the bootfull, these are the kind of beers you want to reach for. This ahead-of-the-curve session brewer specializes in low-abv German and Czech-style lagers and ales, like the signature “session IPA" Left of the Dial and even more quaffable pale ale Zwickel. In between rounds of Skee-Ball in the taproom, also check out Notch's Voll Projekt, the a new foray into full-strength brews.
A&J King Artisan Bakers
Master makers of all things crusty and buttery, artisan bakers Jackie and Andy King have earned themselves cult culinary status in this city—one croissant at a time. Stop by their original location or recently opened second bakery for a flaky apple tart or cinnamon bun, then fill your arms with as many rustic loaves of sourdough and baguettes as you can possibly tote home.
French-born and clasically-trained pastry chef Dimitri Vallier makes some of the best treats in town—apparent by one glance at his picture-perfect pastry case. His elegant sweets, including Paris-brest eclairs and triangles of caramel mousse with poached pears are simply transportive. The only sign you're still in Salem? Alongside more traditional almond and rose macarons, you'll also find orange and black ones, too.
Introducing travel experiences with PlacePass
Now that you've booked your flight, it's time to start planning out your trip itinerary. With so many options and endless websites to research, it can be a taxing task to take on. And if you're planning activities for everyone involved, it can be even more difficult to balance out the right amount of fun with the right number of touristy sites to visit.
With so many things to experience, research shows that travelers are seeking bespoke, local recommendations when it comes to planning their vacation itinerary. From activities like skip-the-line passes to museums, walking tours, water activities and more, our partnership with PlacePass provides top-rated recommendations when it comes to planning out your next trip. With over 100,000 travel experiences, you're sure to find something to do whether you're planning a family vacation, a trip with friends or tacking on a few extra days to your business trip.
To start, enter in your destination to browse categories of activities specific to that location. Activities are categorized by "most popular," "food and drinks," "family fun," "wine country" and more for nearly every destination we fly to, making it easy to find what you're looking for or discover new things to do.
`qOur partnership with PlacePass is one of the ways we're bring more personalized experiences to our customers. As a leading technology solutions provider, PlacePass leads the way in bringing travelers in-destination experiences. Look out for more enhancements to our partnership early next year.
9 things to do in Maui for families
With 120 miles of shoreline and 80 beaches in hues ranging from eggshell to ebony, there would be plenty for families to love about Maui, even if you didn't factor in the fascinating volcanic crater at Haleakala National Park. Here are nine fun-filled ways for your family to say Aloha to Maui.
Gaze into a volcano
Haleakala National Park is a literal high point of a visit to Maui: rising 10,000 feet above sea level, it's the world's largest dormant volcano. (If you plan to go before 7 a.m. to watch the sunrise, be sure to make a reservation ahead of time.) Once you've gazed into the crater and taken in the views over the entire island, there's plenty to explore in the otherworldly park filled with fascinating rock formations. Bring a jacket (it can be chilly up there) and stop at the ranger station as soon as you arrive for a free Junior Ranger Activity Booklet. Kids can complete the fun games based on sights around the park. Return to the ranger station when they're done and they'll be sworn in as Junior Rangers, complete with a plastic badge, the ultimate souvenir of a day up spent up in the clouds.
Take a flowery scavenger hunt
While you're Up Country, amid the lush green slopes of Haleakala, visit the lovely and fragrant Alii Kula Lavender Farm. A free scavenger hunt will keep keikei (kids) busy wandering through the flowers and fruit trees — the reward for finishing is complimentary lavender cookies. Parents will love the gorgeous views and a relaxing stroll through the colorful grounds.
Pet a goat
Near the lavender garden is another Up Country family highlight: Surfing Goat Dairy. The goats don't actually surf unfortunately, but you can feed and pet them, and even sign up for a late afternoon milking tour to really get hands on.
Enjoy an authentic luau
You'll want to arrive early for the popular Old Lahaina Luau, when traditional artisans demonstrate crafts such as palm weaving and wood carving, and your family can learn how to hula and play traditional instruments. The luau kicks off with the unveiling of the kalua pig that roasts all day in an underground pit, then the night unfolds as the sun sets, with live musicians and dozens of costumed dancers. Expect a massive, all-inclusive buffet where you can sample local tastes such as poi, pork, and poke, plus kid-palate friendly items including fried rice and barbecued “Moa" chicken.
Go on a whale watching tour
Hit the seas with the marine biologists at Pacific Whale Foundation during humpback whale season, November through April, when nearly 10,000 of the mammoth mammals travel from Alaska to mate and give birth in the warm Hawaiian waters. Spotting a car-size tail shooting out of the water or witnessing an acrobatic out-of-water breach is the kind of spectacle your kids will remember for a long while, and PWF even offers a Jr. Naturalist Program for kids on their sailings.
See sharks at the aquarium
Are your kids not ready for a boat adventure but still want to see amazing sea life? The Maui Ocean Center has a colorful Living Reef exhibit where you can spot unique swimmers like Hawaii's state fish, the humuhumu nukunuku apuaa. You can also see sea turtles, visit touch tanks, and walk through a 750,000 gallon tank filled with sharks.
Soak up the sun at Kaanapali Beach
There's a beach for every mood on Maui, and of them Kaanapali is a top spot for families, especially the section just south of Black Rock — a landmark where a torch is lit and a diver plunges into the sea at sunset every night. Rent snorkel equipment and within seconds you'll spot tropical fish. Grab a bite to eat at the open-air Whaler's Village shopping center that has access right from the beach walkway. Plan to stay in the quieter area of North Kaanapali, north of Black Rock, where the Westin Nanea Ocean Villas offers multi-bedroom suites with full kitchens and washer dryers, a fabulous lagoon pool, cultural activities, a kids club, and communal grills where you can make an easy stay-in dinner for the family.
Explore the largest Banyan Tree
The historic town of Lahaina is filled with original buildings from the 1800s when it was a bustling whaling town. The biggest attention grabber for kids is the massive, 60-foot high banyan tree (the largest in the United States), which has branches that extend across an entire block. There's always shade under the tree, making it the perfect spot to savor a tropical syrup-infused shave ice from one of the shops nearby.
Take a road trip
The Road to Hana is legendary: 50 miles of hairpin turns and one lane bridges that test a driver's mettle, even without a car full of kids who might succumb to motion sickness. Instead of plunging down the entire drive, turn it into a road trip exploration that suits your family. Going just a third of the drive (less than an hour without stops), you can have lunch in the funky beach town of Paia (kids love the pizza at Flatbreads), watch the windsurfers at Hookipa Beach, feel the cooling spray at Twin Falls, take a mini hike at Waikamoi Ridge Trail, and stop to see the colorful painted eucalyptus and enjoy some fresh fruit at Garden of Eden. Then turn around and head back to the beach.
Fun and spooky travel destinations for Halloween
For many people, Halloween travel typically involves a stroll around the neighborhood with the kids as they go trick-or-treating, or perhaps a drive across the city to a costume party. But for adventurous travelers who are searching for genuine thrills and chills on October 31st, a trip to one of these seven destinations is the perfect way to celebrate the spookiest day of the year.
Washington Irving's classic story “The Legend of Sleepy Hollow" tells the eerie tale of an unlucky schoolteacher who encounters a pumpkin-headed phantom while walking through the woods at night. In actuality, the fictional town of Sleepy Hollow is based on the real-life village of Tarrytown, New York. Every October, the residents of Tarrytown pay tribute to Irving's fable with a series of family-friendly events that attract visitors from far and wide. This year's celebration includes a spooky cemetery tour, an elaborate haunted hayride, vintage horror movies at the historic Tarrytown Music Hall and a possible visit from the Headless Horseman himself.
New Orleans Haunted History Tour
New Orleans is widely considered the ghost capital of the United States, and for very good reason. Founded as a French colony in 1718, the city has a rich history of attracting immigrants from Spain, Africa and Haiti, each of whom brought with them a unique set of superstitions and religious practices. Today, voodoo rituals, vampire legends and zombie tales abound in The Big Easy, and the best way to experience them is by taking one of the popular Haunted History Tours. Choose between the classic ghost tour, the haunted pub crawl, the creepy cemetery stroll and the authentic voodoo tour.
The Stanley Hotel
Nestled amid the glorious Rocky Mountains of Colorado, the beautiful Stanley Hotel is the real-life inspiration for Stephen King's terrifying bestseller “The Shining." In 1974, King and his wife Tabitha spent a night at The Stanley and quickly discovered that they were the only guests in the entire hotel. This sparked the author's fiendish imagination, and he began outlining the novel's chilling plot that same evening. Though he changed its name to The Overlook Hotel for the book, The Stanley remains the true setting. Today, fans of “The Shining" can celebrate Halloween at the hotel with a series of horror-themed events, including a murder mystery dinner, a lavish masquerade party and an official Shining Ball.
The Paris Catacombs
Throughout much of its history, Paris has been known as the City of Lights. Yet beneath its lovely streets, a more accurate description would be the City of Bones. That's because the skeletal remains of more than 6 million bodies are buried in the network of underground tunnels and narrow passages that wind their way below Paris. Since it was first opened to the public in 1874, this macabre labyrinth has become one of the most popular attractions in all of Europe. Catering to demand, a variety of catacomb tours are available for travelers who want to explore the hidden world of the dead.
Perched high on a cliff in the Arefu village of Romania, this atmospheric castle is considered by many to be the original home of Count Dracula himself. In reality, it was an imposing stone fortress belonging to the infamous warlord Vlad the Impaler, who was the inspiration for Bram Stoker's legendary vampire character. Built at the beginning of the 13th century, Poenari Castle is in a state of perpetual ruin, yet tours are still available to brave souls who are willing to climb the 1400 steps to reach its crumbling citadel.
The first people to celebrate Halloween (then known as the Festival of Samhain) were the ancient Druids of Ireland, so a trip to this 5,200-year old Druid tomb in Ireland's Boyne Valley is the perfect place to spend the holiday. Constructed during the Neolithic period by Stone Age farmers, Newgrange consists of a massive circular mound divided by a long stone passageway and filled with multiple burial chambers. According to Irish folklore, it was believed to be the dwelling of a god called Dagda, who wielded a massive club that was capable of raising the dead. Tours of the prehistoric monument are available to the public.
If you've ever dreamed of coming face to face with a genuine monster, why not spend this Halloween searching for aquatic sea creatures in Scotland? The legendary beast, affectionately nicknamed Nessie, was first spotted in the freshwater Loch as far back as the 6th century AD. Since then, there have been countless sightings, but aside from a handful of grainy photos, no actual proof has been captured. So grab a camera and reserve a seat on the Jacobite Loch Ness Tour. You just might be the one to prove its existence, once and for all!
If you go
Celebrating Girls in Aviation Day
We are proud to work with Women in Aviation so that together we can help break down barriers and promote inclusion while also inspiring a future generation of aviation leaders that includes women.
We kicked off Girls in Aviation Day by bringing in young women from Girls Inc. to meet a group of our female pilots and to try the flight simulators at our new flight training center in Denver.
We are continuously working to build a workforce as diverse as the communities we serve, which is why we are excited to hold Girls in Aviation Day events in a record number of 12 locations around the world. Through this event in Denver and the other events held across the globe, we are working to engage girls as they begin to think about their own futures so we can ensure a strong future of women in the industry.
Cuba: A city filled with culture and heart
Each week we will profile one of our employee's adventures across the globe, featuring a new location for every employee's story. Follow along every week to learn more about their travel experiences.
By Remote Reservations Sales and Service Representative Susie Grisley
My favorite travel experience was visiting the beautiful city of Havana, Cuba. My strong curiosity persisted when the U.S. and Cuban governments finally agreed to cooperate on U.S. citizens traveling to this previously forbidden place. Reviewing the documents, I learned we could go in under the "Humanitarian" category, as the borders had not been opened to come and go as any American pleased. A group of us gathered, including some of my Boston-based colleagues and my three sons. We purchased a ton of toys and goodies for the children of Cuba.
Upon arriving in this fortress of deteriorating concrete, old buildings and damaged structures, we found an amazing city full of culture and heart. The Cuban people were glowing with an unmatched happiness and welcomed us with open arms. They were friendly, hospitable and very excited to see us, the Americans. They are extremely proud of their city, which despite the broken sidewalks and crumbling walls, was insanely beautiful. The colorful buildings and the colorful working vintage Chevys are among the amazing things to see. They are so proud of their old cars. Out of necessity, they have learned to work on their own cars with very simple tools. If the car breaks down while driving, they simply get out, open the hood, twist and bang and get it running as they know how to do. No one honks at them if they are in the road. This is just their way. The insides of the cars are simple, yet they maintain them as their prized possessions. They all, however, have music! They love driving proudly through the streets in their shiny old cars with music pouring out the open windows. Riding in many of them, each "taxi" was a new experience of its own.
Despite the gorgeous architecture and the classic cars, it truly was heart-warming getting to mingle with the Cuban people and learning their way of life. They are a beautiful people with beautiful, happy hearts ready to greet every American.
When it came time to hand out toys and gifts, we carried our toy bag through the streets, and it was apparent to us the children did not live with much. The delight and smiles on their faces were unimaginable. Their gratitude was evident, and my only regret was that we did not have enough for every child we saw. I thought my heart would explode at their excitement and appreciation.
Havana, Cuba is a travel must. It is an unbelievable place with an unbelievable story.
I left Cuba with a new realization of what it is like to live in a closed nation. I found a vibrant society of happy people full of fun, music and culture. I came home with a love of Havana and its people forever in my heart.
It was a trip of a life time and an experience we will never forget.
7 family-friendly activities to celebrate fall
Ask someone to name their favorite thing about fall and you'll likely get a different answer depending on where they live. For many people, the mosaic of vibrantly colored leaves and foliage is what defines the months of September through mid-December. Others find the scent of autumnal spices like cinnamon, nutmeg and turmeric is what makes the fall so special. And for some, it's the cooler temperatures that make being outside even more enjoyable. Plus, fall is full of fun activities no matter where you are — from pumpkin patches and apple picking to watching football and enjoying a bowl of chili. All of these things, and more, make the fall so magical. To help you celebrate the season, here are seven fall-themed activities to try this year.
Go apple picking
Apple picking combines outdoor fun with delicious and healthy snacks that can be used in a variety of ways, making it the perfect fall activity for adults and children of all ages.. Though you'll find countless orchards around the country worth visiting this season, New England is widely considered a prime apple picking destination with over 120 varieties found in the region. It can be argued that the variety they are best known for is the McIntosh apple. This type of apple and many more can be found at Honey Pot Hill Orchards in the lovely town of Stow, Massachusetts, so be sure to stop in and take home a bushel that you pluck from the trees yourself. Picking times are from 9:30 a.m. until 5:00 p.m. daily, making it easy to schedule a trip.
Meanwhile in California, apple season runs until the end of November, giving you plenty of time to pick a few baskets of Red Delicious or Gala apples before winter. Riley's at Los Rios Rancho in the city of Yucaipa is one of the largest farms of its kind in Southern California and has been welcoming apple pickers to their 10,000-tree farm for more than 100 years. If you're considering a visit, you might want to plan to be there on November 23, since that's when they're hosting their famous Apple Butter Festival this year.
Visit a pumpkin patch
If there was a fall mascot, it would be a pumpkin, so to celebrate the true essence of the season, it's hard to beat a trip to a colorful pumpkin patch. A pumpkin patch is more than just a place to find the perfect candidate for this year's prize-winning jack-o'-lantern, it's a wonderful way to create cherished new memories with your children or friends. The Great Pumpkin Farm in Clarence, New York, is perfect for pumpkin picking, but also offers weekend activities throughout the fall, including scarecrow making lessons, cider brewing demonstrations, pumpkin pie eating contests, and live music and barbecues.
If you're traveling through the Midwest this season, hop aboard a vintage farm wagon at Polly's Pumpkin Patch in Chilton, Wisconsin, and make your way out into their scenic fields where you can pick as many pumpkins as you want for only $3 each. Other activities at Polly's include a livestock petting zoo, a 40-foot slide and a popular corn cannon that lets older kids launch corn cobs at targets for cash prizes.
Enjoy a harvest festival
An annual tradition in America that dates back to 1613, harvest festivals are outdoor celebrations that coincide with the growing and reaping seasons we all enjoy. Filled with food, fun, music and dance, you haven't truly experienced the wonder of the fall season until you've participated in a local harvest fest. The good news is that there are plenty to choose from around the country this year. Two of the most popular are the Autumn at the Arboretum festival in Dallas, Texas, which runs until October 31, and the incredible North Carolina Pecan Harvest Festival in Whiteville, North Carolina, which ends on November 3. Both of these festivals have been drawing huge crowds for years.
For a harvest fest that's slightly spookier, head to Wisconsin where you'll find the classic Jack O' Lantern Days celebration in the cozy town of Fish Creek, and the Halloween-themed Zombie Days festival on the coast of Chequamegon Bay. Ghoulish activities include an undead musical show, a zombie pub crawl and a traditional harvest festival pumpkin parade. The scary fun lasts from October 26 through October 27.
Hit the trails
Hiking is more than just great exercise; it's an excellent way to bring the whole family together during the fall. And since the leaves are changing colors, it's also a great way to snap some incredible nature photos. So lace up your hiking boots, grab your kids and your camera, and find a trail that's right for you. If you're looking for suggestions, Sterling Point Trail in Vermont and Rome Point Trail in Rhode Island are impossible to beat when it comes to picturesque fall hiking.
On the opposite side of the country, the trails at Dry Creek Falls in Portland, Oregon, were voted one of the most photogenic hiking spots on the west coast by BuzzFeed, and it's easy to see why once you've been there. Covering a distance of just over 4 miles, this beautiful trail is perfect for all skill levels, making it a solid choice for families with kids.
Roll in the hay
Hayrides and corn mazes are traditional fall activities that have never gone out of style, and for very good reason. There's just something wonderfully nostalgic about introducing a new generation of children to the simple pleasures of wandering through an overgrown corn maze, and with so many participating farms scattered across the country, there's a plethora of options to choose from. The Johnny Appleseed corn maze at Shady Brook Farm in Yardley, Pennsylvania, and the popular horse-drawn hayride at Papa's Pumpkin Patch in Bismarck, North Dakota, are two of the best.
In honor of Halloween, the massive haunted hayride at Fear Farm in Phoenix, Arizona, brings an assortment of ghosts, goblins and ghouls to life from early October until the first week in November. Filled with sinister special effects, creepy costumes and macabre makeup, this Hollywood-worthy hayride is recommended for adults and children over the age of 12. With five terrifying corn mazes to choose from, Fear Farm certainly lives up to its name!
Up, up and away
Hot air ballooning during the fall is a dazzling way to experience the season in all its natural splendor. After all, how else can you get a spectacular birds-eye view of the colorful trees as their leaves change from green to golden orange? Balloons Over Letchworth, located near New York's Letchworth State Park, offers astonishing views of the surrounding area, including majestic waterfalls and stunning forests. Best of all, they offer a variety of family tour packages, so you'll find just what you're looking for, regardless of the size of your group.
If you're visiting Southern California's wine region this fall, reserve a balloon ride with the fine folks at California Dreamin'. Their friendly FAA commercial licensed pilots will take you and your family on an unforgettable balloon voyage high above the vineyards of Temecula wine country.
Pitch a tent
Though typically associated with summer, in many ways the fall is truly the best time of year to go camping. Thanks to the cooler weather, there are few — if any — insects to bother you and your family. Plus, there are less people claiming all the best spots, so you should have no problem picking a prime location to pitch your tent. And when it comes to toasting marshmallow for s'mores over an open campfire, everyone agrees that they simply taste better when eaten on a brisk autumn night.
For the ultimate fall camping trip, book a spot at Earth First Farms in southwest Michigan and set up your tent in an actual organic apple orchard. The 49-acre farm provides campers with complimentary firewood and plenty of fresh produce to pick.
The feedback from customers and employees was clear: we needed to improve our boarding process. As part of our ongoing efforts to put customers at the center of everything we do, we identified boarding as an opportunity to improve the airport experience. We tested a variety of different boarding processes on thousands of flights across multiple airports. Best practices emerged from each test, and combined, they now form what we are calling "Better Boarding".
Better Boarding consists of three key improvements
Less time in line:
By reducing the number of boarding lanes, there is more space for customers to enjoy the gate areas, many of which have been completely remodeled with more comfortable seating and in some airports, the ability to have food and drinks from within the airport delivered directly to the gate area. Over the years, we have invested millions of dollars in our terminals, and now with less time spent standing in line, customers will have more time to dine, shop, relax, work or enjoy a United Club℠.
Simplified gate layout
Say goodbye to the five long lines we see today
Group 1 will board through the blue lane.
Group 2 will board through the green lane, followed by groups 3, 4, and 5.
Late arriving customers in Group 1 and 2 will use the blue lane.
Customers in groups 3, 4, and 5 always use the green lane.
We are providing customers with more information throughout the boarding process so that they feel more at ease, and more equipped with the latest information about their flight. Customers with the United app can receive a push notification once their flight starts boarding. Customers will only receive the notification if they've opted in for push notifications and have a mobile boarding pass in the app's wallet.
Be in the know about boarding
Customers will receive boarding notifications through the United app (if they've opted in for notifications).
Improved gate area digital signage to guide customers through boarding.
Balanced groups and better recognition:
United MileagePlus® Premier 1K® customers will now pre-board and United MileagePlus Premier Gold customers will be boarding in Group 1. For more information on our boarding groups, visit: https://www.united.com/web/en-us/content/travel/airport/boarding-process.aspx
Improved premier customer recognition
We're happy to make them happy
Improved premier recognition and better positioning of customers to create balanced boarding groups.
The new Better Boarding process is just one of the steps we are taking to improve the customer experience. We will continue to collect feedback from customers on ways we can further improve boarding and you may receive a post-travel survey to tell us more about your experience
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Five magnificent stops between Honolulu and Guam filled with spectacular scenery along the way, and then back again. Join Big Metal Bird host, Phil Torres, as he explores our unique Island Hopper route, and discovers what the route means to the people of Micronesia.
It was an unusual sight: a flame on a plane -- but that's exactly what passengers on a flight from Boston to Chicago witnessed as we transported the very special cargo on July 18. The flame was enclosed in a secure lantern and accompanied by a Special Olympic athlete and two Guardians of the Flame – members of a group of more than 100,000 law enforcement officers whose role is to protect and ensure the delivery of the Special Olympics Flame wherever it travels.
This wasn't just any flame, however; it was the Special Olympics' Flame of Hope, the flame which lit the Eternal Flame of Hope to kick off Special Olympics' 50th anniversary celebration Friday morning.
CEO Oscar Munoz, General Counsel and EVP Brett Hart; and Community Affairs VP Sharon Grant, along with many employees and customers, greeted the Flame upon arrival to O'Hare International Airport, where it was presented to local Guardians of the Flame.
We didn't just transport the Flame of Hope on board one of our flights, said Oscar. "That flight symbolized how we are taking the values of inclusion and respect, which that Flame represents, fully on board as a company."
From O'Hare, the Flame traveled to Soldier Field, the site of the very first International Special Olympics Summer Games 50 years ago, and where the Law Enforcement Torch Run® took place the morning of Friday, July 20. More than 100 employees participated in the event, a four-mile course along the lakefront in downtown Chicago, along with hundreds of law enforcement officers and Special Olympics athletes from throughout Illinois and the world.
I saw people from all over the world come together for a great cause, said Global Catering Operations Projects and Performance Manager Yana Strutz, who participated in the Torch Run, "It is wonderful to see my colleagues take time out of their busy schedules to ensure that Special Olympics athletes get the time and attention they deserve."
The run concluded with the lighting of the Eternal Flame of Hope monument, a flame that symbolizes the eternal hope that Special Olympics provides to athletes and their families. The flame will stay forever ignited inside the permanent, 30-foot monument outside of Soldier Field.
United will go beyond just flying the Flame of Hope on one flight, we will 'carry the torch' everywhere we fly and spread the light of this inclusion revolution. We intend to be ambassadors for this movement everywhere we operate, said Oscar.
Our partnership with Special Olympics represents our continuing effort to break down barriers and further build on Special Olympics' remarkable legacy of inclusion by engaging our employees around the world.
On March 8, 2018, we announced a new global relationship with Special Olympics, an organization we've partnered with for many years focusing on supporting the spirit of inclusion with our employees through local communities and through our Charity Miles Program. United's increased sponsorship includes support for major Special Olympics events, including the Special Olympics 50th Anniversary celebrations in Chicago, site of the very first International Special Olympics Summer Games in 1968, and the 2018 Special Olympics USA Games in Seattle.
In addition, United will engage with local Programs in our key markets around the world. Special Olympics embodies our shared purpose to connect people and unite the world. With more than 5 million athletes and 1 million coaches and volunteers in 172 countries, our employees and customers will join forces with Special Olympics to achieve our shared vision of inclusion. Together, we hope to end discrimination against people with intellectual disabilities.
Our relationship with Special Olympics represents a continued effort to break down barriers and further build on the organization's remarkable legacy by engaging our customers and employees around the world. Working together, we created new training that specifically reflects insights from Special Olympics, including training scenarios with real-life situations that individuals with intellectual disabilities face when traveling. By the end of 2018, more than 60,000 United frontline employees will have participated in the new training modules that reflect Special Olympics insights as United takes steps to deliver a world full of inclusion.
Check back this summer for coverage from Special Olympics 50th Anniversary celebrations in Chicago and 2018 Special Olympics USA Games in Seattle.