Three Perfect Days: Memphis
Story by Justin Goldman | Photography by Dave Anderson | Hemispheres, June 2015
Memphis is, in some ways, a city of ghosts. Its most famous attraction, Graceland, was the home of Elvis Presley, and the place where he died. The city is scarred by the assassination of Dr. Martin Luther King Jr. and the subsequent white flight that left downtown deserted for years. Yet, for a place that could be haunted by its past, this city is full of life. It's the cradle of America's musical civilization, the birthplace of rock 'n' roll and soul, and revitalized Beale Street is once again bursting with the blues. The rich culinary scene proves that Memphians' tastes extend beyond barbecue. And the people here live up to their reputation for Southern hospitality. Memphis is America's most underrated city, and it's on the come up.
In which Justin marches with ducks and goes on a musical pilgrimage fueled by the best fried chicken in America
I wake in a spacious suite at the Peabody Memphis, slip on a robe, which is embroidered with ducks, fluff my pillow, also decorated with ducks, then shower and dry myself with a towel that's emblazoned with ducks. I think they're trying to tell me something.
As the elevator door opens on the ornate, marble-columned lobby, I find myself in a madhouse. Hundreds of people jostle alongside a red carpet leading from the elevator to a nearby fountain. The hero's welcome isn't for me: It's for the famous Peabody Ducks, who roost in a $200,000 “mansion" on the roof of the hotel and march to the fountain in the morning and back in the evening, a tradition that dates back more than 70 years.
John Doyle, Executive director, Memphis Rock 'n' Soul Museum (with Lawrence "Boo" Mitchell, manager, Royal Studios, left)
“The ducks know they're the stars, and that every human being in that lobby is here to see them march," says Anthony Petrina, the hotel's red-jacketed “Duckmaster," after leading the line of birds along the carpet. “They've waddled through every little bit of fabric [of history] that Memphis has had."
Feeling rather, uh, peckish, I take a 15-minute stroll across downtown to the Arcade Restaurant, a bright diner that dates back almost a hundred years. I slide into a booth across from John Doyle, executive director of the Memphis Rock 'n' Soul Museum and the Memphis Music Hall of Fame, who has agreed to give me an introduction to the city's musical history—once I've tried an order of the Arcade's grilled sweet potato pancakes, a perfectly crisp, sweet way to start the day.
From here, Doyle and I head back into the heart of downtown, the intersection of Beale Street and Highway 61 (the famous “Blues Highway") to visit the Rock 'n' Soul Museum. The exhibits detail how the call-and-response and sing-along songs of Southern sharecroppers—black and white—grew into country and the blues, which along with gospel collided in Memphis to form two quintessentially American musical forms: rock 'n' roll and, later, soul.
“Memphis is embracing its small-town—almost Austin, Texas—gritty side. We've preserved a lot of buildings and haven't necessarily torn things down. People think this is the coolest damn city in the world." —John Doyle
“Rock 'n' Soul is a great starting point for the Memphis music pilgrimage," Doyle says. “So many folks come here, and they do the Graceland thing and see the jumpsuits and the gold records, but this lays out the whole basis of rock 'n' roll." The audio tour features songs from pioneers like Jimmie Rodgers, and the exhibit includes items like Jerry Lee Lewis' flower-embossed stage costume
Memphis is a small city, but getting around without a car can be a trial. So Doyle and I take my rental a few minutes southeast to Royal Studios, an old movie house that was converted into a studio in the 1950s. It was here that the legendary Willie Mitchell ran Hi Records, where Al Green recorded many of his hits. “The studio's still a studio," Doyle says, pointing at a wall bearing the signatures of artists who have recorded here recently, including RZA, Robert Plant and Bruno Mars, who laid down tracks for “Uptown Funk" here last year. “It's exactly the way Willie Mitchell left it."
Lawrence “Boo" Mitchell, Willie's mellow (but extremely busy) grandson, who now runs the studio, gives us a tour. He stomps on the same Coca-Cola crate Green's guitarist, Teenie Hodges, used in 1972 to count off time at the beginning of “Love and Happiness." He also breaks out a set of electric bongos and plays the beat of “I Can't Stand the Rain," sending the haunting, metronomic riff echoing through the studio. “Once people get here and look at the room and feel the energy, they're like, OK, we get it," Mitchell says.
The Arcade, Memphis' oldest restaurant
Fittingly, lunch today is at another soulful local institution: Gus's Fried Chicken. The line here stretches around the block, pretty much all the time, and once I've tried the food, I know why. This is the best chicken in America, the meat perfectly tender and juicy, the breading a flawless blend of spicy, crispy and greasy. You could fry a Marine's boot in that batter and I'd ask for seconds.
After lunch, I say goodbye to Doyle and continue my musical journey, starting at the famous Sun Studio. My guide here, a perky young woman named Coco, explains how, in 1951, studio founder Sam Phillips recorded Ike Turner playing a guitar through a busted amp stuffed with newspaper to get the distorted sound that would become a hallmark of rock, then leads us into the room where Elvis recorded his first hit, “That's All Right," in 1954. The tour group circles around the King's microphone, eyes wide, like pilgrims before the cross. “I've seen people do strange things with that microphone," Coco says.
I'm feeling all shook up—and ready for more—so I drive to the Soulsville neighborhood and the Stax Museum, another old cinema that once housed the Stax recording studio. Stepping out of the car, I'm greeted by speakers blaring Sam & Dave's 1966 hit “Hold On, I'm Comin'." Inside, I learn how the studio became the hub of “Soulsville, USA," an integrated institution in a segregated city and home base for artists including Otis Redding and Isaac Hayes. There's so much music in the gallery—Tina Turner belting out “Proud Mary," the driving bass and Hammond organ on “Green Onions"—that I practically dance through the museum.
A few minutes from here is one of Midtown's hippest neighborhoods, Cooper-Young. I park the car and wander for a while, perusing Goner Records and Burke's Book Store, before grabbing a seat at the Beauty Shop for dinner. Owner Karen Carrier opened the restaurant in a defunct beauty shop—legend has it Priscilla Presley got her hair done here—and the fixtures include converted hairdressing chairs. I pause at the sight of sugar and spice duck breast on the menu, remembering the Peabody Ducks, but the perfectly prepared dish defeats any lingering guilt.
Good advice at Gus's Fried Chicken
At the restaurant bar, I start chatting with Allison Lawyer and Angie Johnson, a pair of Memphians out celebrating Allison's birthday. “I'm about to get off, and my band is playing next door," says a passing waitress. “I'll put you on the list." We finish our drinks and move over to Bar DKDC, where the waitress's band, Marcella & Her Lovers, gets a young, diverse crowd shaking to soul-inflected rock tunes, including a funky cover of “It's My Party."
We watch the band for a bit, then head to Mollie Fontaine Lounge, a cocktail bar (also owned by Carrier) that occupies a gorgeous red mansion in historic Victorian Village. The bar is packed with 20-somethings sipping cocktails and bobbing to the sounds of a DJ spinning upstairs. “I painted these stairwells," Allison says as we make our way to the high-ceilinged second floor. “One day I was here by myself, working, and the stereo upstairs just came on. I can't explain it." I'm not one for ghost stories, but in this city and this building, why not?
In which Justin visits Memphis' most amusing landmark—and then its saddest one
I'm feeling a bit fragile this morning, but if there's one thing that can cure the brewer's flu, it's a classic Southern breakfast. A few blocks up from the Peabody, on Court Square, I duff into the Blue Plate Cafe, where the cheesy scrambled eggs, buttery grits, flaky biscuits and peppery gravy engage in an artery-hardening competition.
Having discovered the redemptive power of fatty food, I shoot down Elvis Presley Boulevard, to Graceland. After a lengthy wait on the other side of the street (make reservations, y'all), I'm waved onto a tour bus that's driven through a gate and up a hill to the mansion, which Elvis bought in 1957 and where he died 20 years later. The most striking thing about the property is that it's actually not that big, and the rooms, while opulent enough, aren't all that impressive by today's “MTV Cribs" standard. Still, it's a marvelous monument to kitsch—the collection of spangly jumpsuits alone is worth the price of admission.
Aram Goudsouzian, Chair of the Department of History, University of Memphis
From here, it's a 15-minute drive back downtown, where I drop my car at the Peabody and cross the street to Charlie Vergo's Rendezvous, Memphis' best-known barbecue joint. Sitting at a red-and-white-checked table in the subterranean dining room, I order pork ribs and inspect the schwag hanging from the ceiling—decrepit clarinets, snowshoes, football helmets. “You've got a pretty good view," my waiter says, grinning as he sets the plate down. The ribs are dusty with dry rub, and as I add spicy barbecue sauce, I note that my only utensil is a plastic spoon for the beans and the tangy mustard-and-vinegar slaw. So … this is gonna get messy. Not that I'm complaining, as I strip the meat from the bone.
Next, it's time to visit one of America's most somber historical sites. Just off South Main Street stands the Lorraine Motel, where Dr. Martin Luther King Jr. was assassinated in 1968. In front of the building—now home to the National Civil Rights Museum—I meet Aram Goudsouzian, a history professor at the University of Memphis and author of Down to the Crossroads, a book about James Meredith's 1966 March Against Fear.
Goudsouzian and I walk through the museum—which reopened last year after an extensive renovation—pausing inside a 1950s-era bus, in which there sits a statue of Rosa Parks, still refusing to cede her seat to a white passenger, an act of defiance that launched the 1955 Montgomery Bus Boycott. There's also a vintage Woolworth lunch counter, a replica of the one where students initiated anti-segregation sit-ins in Greensboro, North Carolina, in 1960. Then there's the room in which Dr. King was staying when he was killed. It looks so mundane—a basic, unadorned room—and that, somehow, adds to its power.
“Memphis has a very palpable personality that's sort of half gritty but half charming. It is like nowhere else in America. To me, it's one of those iconic American places, like New Orleans or … I don't even know where else." —Aram Goudsouzian
“For years, I lived in a condo that looked right down on the Lorraine Motel," says Goudsouzian, a Boston native who's been in Memphis for more than a decade. “The history just sort of spills out here. It feels like part of you. Martin Luther King is like a ghost that hangs over Memphis. He's an inspiration, but also his assassination has become the great tragedy of the nation and of Memphis' story."
I leave Goudsouzian and head back across town to Hog & Hominy. Owned by Memphis natives Michael Hudman and Andrew Ticer, the restaurant is renowned for its fusion of Southern and Italian cuisines. My fast-talking waitress, Jenna, runs me through the menu. “If you like spicy food, and you're an adventurous eater, the sweetbreads are great," she says. I'm barely able to nod before she zips off, returning shortly with the sweetbreads, served in jalapeño vinaigrette, and a The Wry Is Cast cocktail, made with moonshine and mezcal. For an entree I have the wood-oven Thunderbird! Forty Twice! pizza (the name comes from a song about Thunderbird wine), topped with pepperoni and Calabrese salami and drizzled with honey. If that's not decadent enough, I cap it off with a slice of peanut butter pie, which, with its bottom layer of banana, would have made Elvis happy. “I have a hard time keeping them in," the chef, Lee Mitchell, says of the pie. “If I make a hundred of them, we sell a hundred."
After dinner, I make like Jenna and zip back downtown to see the Memphis Grizzlies. The “Grit and Grind Grizz" have become a unifying point for this basketball-mad, blue-collar city. There are a few Memphis touches to the game experience: The nachos come topped with barbecued pork, and the halftime entertainment is a jumping set from house band Black Rock Revival. The crowd goes nuts in the second quarter when swingman Tony Allen gets a steal and a breakaway layup, but sadly the Grizz have run into the best team in the NBA, the Golden State Warriors, and they fall 103-83.
On this 1950s-era bus at the National Civil Rights Museum, white passengers stand for Rosa Parks
Outside, I join the disappointed masses on neon-lit Beale Street. With me are Chelsea Chandler and Eric Hasseltine, both of whom cover the Grizzlies for local radio. Music blares from the doorways of Silky O'Sullivan's, the Rum Boogie Café and B.B. King's Blues Club, but we have another Memphis institution in mind. A few blocks away, on South Main Street, stands the city's best dive bar, Earnestine & Hazel's. Named for two sisters who ran a café out of the building in the 1950s and '60s—where they catered to musicians like Ray Charles and Aretha Franklin—the bar has an in-house ghost and a jukebox that Eric describes as “the best in America." Then there's the Soul Burger, a simple, perfect bite of late-night grease.
As we sip cheap beer and munch on our patties, I ask Chelsea, who's also a singer, what her favorite Memphis tune is. “Probably 'Sittin' on the Dock of the Bay,'" she says. “It's perfect." Moments later, we hear Otis Redding in the air. “They say the jukebox starts on its own and plays records that aren't there," Chelsea says. “That could be Earnestine and Hazel coming back," our bartender chips in. “I believe it," Eric replies. “I've come up here and the hair stood up on the back of my neck, and not because it was cold."
Seeking spirits of a different kind, we hop a cab over to Paula & Raiford's, a smoky, neon-lit disco that Chelsea calls “a club for people who don't like clubs." The music here tends toward Michael Jackson, and the Rubik's Cube dance floor has me looking for John Travolta. There's also a drum kit and an, um, exercise pole that are available to anyone brave enough to jump on them. I am not that brave. And I need my bed.
In which Justin eats at every restaurant in Memphis and strikes out with a Southern belle
In need of a kick start, I hop in the car and drive out to Porcellino's, a café and artisanal butcher shop that's owned by the Hog & Hominy duo Hudman and Ticer (the two eateries share a parking lot). This may be the city's premier purveyor of meat, but I'm more interested in the nitro-pumped, cold-brew coffee, which has the texture of a creamy stout. I'm joined by Felicia Suzanne Willett, an Arkansas native and New Orleans–trained chef who owns Felicia Suzanne's, a restaurant she opened in the city's then-blighted downtown 13 years ago. Since then, she's become both a mainstay of and evangelist for the Memphis food scene. As I dig into a kimchi-brined-chicken biscuit topped with spicy honey and Sriracha, she tells me about the local food scene.
“[Hudman and Ticer] are the 'it' guys right now, and I love what they're doing," she says. “As far as the restaurant community goes, it's like, the more the merrier. We go to dinner together. We go to each other's restaurants. We send people to each other's restaurants. We love each other."
Felicia Suzanne Willett, Chef/Owner, Felicia Suzanne's
Willett then proceeds to take me on an impromptu culinary tour of east Memphis. Summer Avenue, an unglamorous stretch of strip malls between downtown and the freeway, doesn't seem like the sort of place a gourmand would gravitate to, but Willett has a favorite spot on seemingly every block: Lotus, Bryant's Breakfast, Taqueria Los Picosos. “It's not celebrity chefs," she says. “It's mom-and-pops. It's real life." We stop at Elwood's Shack, where Willett orders me a brisket sandwich. “Not a lot of the barbecue places do beef," she says. “Wait 'til you taste it."
Are we done eating yet? No! Our next stop is Muddy's Bake Shop, because if I'm in the South, I'm having as much pie as possible. “I love her pecan pie," Willett says of owner Kat Gordon. “I think we should have a piece of the pecan. And the chocolate chess. You should have one of each." Who am I to argue?
“People would come to Memphis, and for so long all it was was barbecue. When someone asks, 'What's your best barbecue place?' I go, 'How much time do you have?' But it's a great community, and we have such a great food scene. You'd need a month to go everywhere." —Felicia Suzanne Willett
I could use something to wash down all this food, so we head for the city center, stopping at the Wiseacre Brewing Co., a converted warehouse next to the railroad tracks on a revitalized stretch of Broad Avenue. The space is packed, the crowd spilling onto the sunny deck. At the bar, I strike up a conversation with a young Memphian named Ellen. I tell her I like her accent, and she replies, “You have an accent too." What do I sound like? “A Yankee." With a sigh, I take my amazingly named beer, the Gotta Get Up to Get Down coffee milk stout, back out to the patio.
From here, Willett steers me past Overton Park—“Everyone loves to go to the zoo and see the pandas"—and back downtown, where I drop her off with a promise to meet later for dinner. I consider going back to see those pandas, but decide instead to walk off my multistop brunch along the river. It's just a short stroll down the hill to the Mississippi, the east bank of which is lined with pretty parks, each filled with people enjoying the late afternoon sun. I pause briefly before a statue of Confederate President Jefferson Davis—another ghost of Memphis' past—then turn my attention once more to the perfect, cloudless blue sky.
The Delta humidity has done its job, so I head back to the Peabody for a quick shower, then stroll up the Main Street pedestrian mall to Felicia Suzanne's, where Willett, seeing that her first attempt to kill me with culinary kindness was unsuccessful, tries again. I work through a smoked salmon deviled egg; a bite-size BLFGT (bacon, lettuce and fried green tomato) sandwich; fried gulf oysters over grits with Louisiana barbecue sauce; short ribs with gnocchi and bourbon cream sauce; and a white chocolate coconut bread pudding with buttermilk brown sugar ice cream. If I gotta go, I'd be hard-pressed to do better for a last meal.
After dinner, I pop around the corner to the Madison Hotel and take an elevator up to the rooftop bar, the Twilight Sky Terrace, where a young and chatty crowd takes in the sweeping view of the Mighty Mississip. As the sun sinks in the west, the M-shaped arches of the Hernando de Soto Bridge light up, and I head out into the night, the words of the Tom T. Hall classic in my head: “You go where your heart wants to go. That's how I got to Memphis."
Hemispheres managing editor and house guitarist Justin Goldman has only one Memphis regret: He didn't have time to take the Gibson factory tour.
This article was written by Justin Goldman from Rhapsody Magazine and was legally licensed through the NewsCred publisher network.
When the pandemic began, United Cargo knew it would be critical to utilize its fleet, network and industry-leading pharmaceutical handling processes to transport a COVID-19 vaccine when the time came.
Connecting vaccines to the world: United responds to mass distribution effort
On November 27, United Airlines became the first commercial airline to safely deliver the first batch of Pfizer and BioNTech's COVID-19 vaccine into the U.S. thanks to a coordinated effort between United's cargo, safety, technical operations, flight operations, regulatory and legal teams.
Now as the entire shipping and logistics industry bands together to widely distribute vaccines, United is leveraging all of its flights, including cargo-only and those carrying passengers, to transport millions of vaccines to destinations throughout our network, including Honolulu, Guam and Saipan – the first of any carrier to do so.
"United's cargo service has helped safely deliver many essential goods during this pandemic, but there is no shipment that gives me more personal pride than helping bring this life-saving vaccine to our communities," said Jan Krems, United Cargo President. "While we still face a long road ahead the promise of a widely distributed vaccine gives us hope that we are one step closer to putting this pandemic behind us and moving forward together toward a brighter future."
And United is shipping more than just vaccines to help during the pandemic in keeping the lines of commerce flowing and goods getting to where they need to be. Since mid-March, United has operated 9,000 cargo-only flights carrying more than 435 million pounds of cargo. By using a combination of cargo-only flights and passenger flights, United Cargo has also transported 80 million pounds of medical supplies this year.
In coordination with our shipping and logistics partners, United will continue to distribute COVID-19 treatments to destinations throughout its network. The real heroes are the scientists who created these life-saving vaccines and the frontline workers who are not only administering them, but also helping care for and tend to those suffering from this virus. United is proud to do its part in helping to get this precious cargo to the people and communities who need them, and looks forward to doing our part in the months ahead.
United Cargo responds to COVID-19 challenges, prepares for what's next
September 30, 2020
Even before the COVID-19 pandemic, United Cargo has supported a variety of customers within the healthcare industry for over 10 years. Three key solutions – TempControl, LifeGuard and QuickPak – protect the integrity of vital shipments such as precision medicine, pharmaceuticals, biologics, medical equipment and vaccines. By utilizing processes like temperature monitoring, thermodynamic management, and priority boarding and handling, United Cargo gives customers the peace of mind that their shipments will be protected throughout their journey.
With the global demand for tailored pharmaceutical solutions at an all-time high, we've made investments to help ensure we provide the most reliable air cargo options for cold chain shipping. In April this year, we became the first U.S. carrier to lease temperature-controlled shipping containers manufactured by DoKaSch Temperature Solutions. We continue to partner with state-of-the-art container providers to ensure we have options that meet our customers' ever-changing needs.
"Providing safe air cargo transport for essential shipments has been a top priority since the pandemic began. While the entire air cargo industry has had its challenges, I'm proud of how United Cargo has adapted and thrived despite a significant reduction in network capacity and supply," said United Cargo President Jan Krems. "We remain committed to helping our customers make it through the pandemic, as well as to doing everything we can to be prepared for the COVID-19 vaccine distribution when the time comes."
Our entire team continues to prioritize moving critical shipments as part of our commitment to supporting the global supply chain. We've assembled a COVID readiness task team to ensure we have the right people in place and are preparing our airports as we get ready for the industry-wide effort that comes next.
In cooperation with our partners all over the world, United Cargo has helped transport nearly 145 million pounds of medical supplies to aid in the fight against COVID-19, using a combination of cargo-only flights and passenger flights. To date, United Cargo has operated more than 6,300 cargo-only flights and has transported more than 213 million pounds of cargo worldwide.
United Cargo responds to global needs, celebrates 5000th cargo-only flight
August 18, 2020
By Jan Krems, President, United Cargo
In mid-March, United took steps to manage the historic impact of COVID-19 and began flying a portion of our Boeing 777 and 787 fleets as dedicated cargo-only flights to transport air freight to and from U.S. hubs and key international business locations. More than ever, providing reliable cargo transportation was vitally important and I'm proud say our United Cargo team stepped up to support our customers.
Although we're facing the most challenging environment our industry has ever experienced, I'm very excited to celebrate a major milestone. Since March 19, United has operated over 5,000 cargo-only flights transporting nearly 170 million pounds of cargo on these flights alone. With an increased need to keep the global supply chain moving, and an even more urgent need for medical supplies, we knew we had to utilize our network capabilities and personnel to move vital shipments, such as medical kits, personal protective equipment (PPE), pharmaceuticals and medical equipment between U.S. hubs and key international destinations.
In cooperation with freight forwarders and partners all over the world, United Cargo helped transport more than 107 million pounds of medical supplies to aid in the fight against COVID-19 using a combination of cargo-only flights as well as passenger flights.
To keep military families connected, we increased the frequency of cargo-only flights between the U.S. and military bases in various parts of the world — including bases located in Guam, Kwajalein and several countries in Europe. We know how critically important it is for these families to stay connected, and I'm honored that we were able to utilize our network and our aircraft to fly nearly 3 million pounds of military supplies.
In collaboration with food-logistics company Commodity Forwarders Inc. (CFI), our cargo teams moved nearly 190,000 pounds of fresh produce to Guam for the U.S. Department of Agriculture's Coronavirus Farm Assistance Program. This new program was created to provide critical support to consumers impacted by the coronavirus pandemic.
United has played a critical role in keeping global supply chains stable during the pandemic as we deliver urgently needed goods around the world. These past few months have created challenges that I have never seen in my 30-plus years of experience working within the air cargo and freight forwarding industry. However, I'm proud of our teams for staying focused on our mission to provide high-quality service and to keep our customers connected with the goods they need most.
United Cargo and logistics partners keep critical medical shipments moving
July 02, 2020
By working together and strengthening partnerships during these unprecedented times, our global community has overcome challenges and created solutions to keep the global supply chain moving. As COVID-19 continues to disrupt the shipping landscape, United and our industry partners have increasingly demonstrated our commitment to the mission of delivering critical medical supplies across the world.
United Cargo has partnered with DSV Air and Sea, a leading global logistics company, to transport important pharmaceutical materials to places all over the world. One of the items most critical during the current crisis is blood plasma.
Plasma is a fragile product that requires very careful handling. Frozen blood plasma must be kept at a very low, stable temperature of negative 20 degrees Celsius or less – no easy task considering it must be transported between trucks, warehouses and airplanes, all while moving through the climates of different countries. Fortunately, along with our well-developed operational procedures and oversight, temperature-controlled shipping containers from partners like va-Q-tec can help protect these sensitive blood plasma shipments from temperature changes.
A single TWINx shipping container from va-Q-tec can accommodate over 1,750 pounds of temperature-sensitive cargo. Every week, DSV delivers 20 TWINx containers, each one filled to capacity with human blood plasma, for loading onto a Boeing 787-9 for transport. The joint effort to move thousands of pounds of blood plasma demonstrates that despite the distance, challenges in moving temperature-sensitive cargo and COVID-19 obstacles, we continue to find creative solutions with the help of our strong partnerships.
United Cargo is proud to keep the commercial air bridges open between the U.S. and the rest of the world. Since March 19, we have operated over 3,200 cargo-only flights between six U.S. hubs and over 20 cities in Asia, Australia, Europe, South America, India, the Caribbean and the Middle East.
United further expands cargo-only operations to key international markets
June 9, 2020
United has played a vital role in helping keep the global supply chains stable during the COVID-19 pandemic so urgently needed goods can get to the places that need them most.
In addition to current service from the U.S. to Asia, Australia, Europe, India, Latin America and the Middle East, we are proud to now offer cargo-only flights to key international markets including Dublin, Paris, Rome, Santiago and Zurich. These new routes will connect our freight customers and further extend our air cargo network throughout the world – for example connecting major pharmaceutical hubs in Europe and perishable markets in Latin America.
"Air cargo continues to be more important than ever," says United Cargo President Jan Krems. "This network expansion helps our customers continue to facilitate trade and contribute to global economic development and recovery. I'm proud of our team for mobilizing our cargo-only flights program that enables the shipment of critical goods that will support global economies."
Since we began our program March 19, we have completed more than 2,400 cargo-only flights, transporting over 77 million pounds of cargo. We have over 1,100 cargo-only flights scheduled for the month of June, operating between six U.S. hubs and over 20 cities all over the world.
United's first flight carrying cargo in-cabin takes off
May 13, 2020
United continues to keep supply chains moving and to meet the demand for critical shipments around the globe. Recently, United received approval from the Federal Aviation Administration (FAA) to carry cargo in approved storage areas in the passenger cabin.
Our inaugural cargo-in-cabin flight flew from London (LHR) to Chicago (ORD) carrying over 4,200 pounds of mail in the passenger cabin, plus a full payload of freight in the belly of the aircraft. Initially, cargo-in-cabin shipments will be loaded on the 777 and 787 aircraft operating our cargo-only flights. We will continue to evaluate additional opportunities to use this space to meet the growing cargo demand.
"We send our sincere thanks to the FAA for working with our team to enable the transport of more critical goods on United's cargo-only flights," said Jan Krems, President of United Cargo. "By loading existing cabin storage areas with cargo and mail, we can move even more critical medical equipment, PPE, and other vital shipments the world needs to manage through the pandemic."
United's cargo-only network continues to expand in order to help bring vital shipments to the people that need it most. We're now offering service between six of our U.S. hubs and 18 airports worldwide: CTU, HKG, ICN, MEL, PEK, PVG, SIN, SYD and TPE in the Asia-Pacific; AMS, BOM, BRU, DUB, FRA, LHR, TLV and ZRH in EMEIA; and SJU in the Caribbean.
Since the start of its cargo-only flights program March 19, United has operated over 1,300 cargo-only flights transporting over 44 million pounds of cargo.
For more information, visit unitedcargo.com.
United expands cargo-only flights to additional global destinations
April 16, 2020
Getting vital goods, especially medical relief supplies, into the hands of the businesses and people who need them has never been more critically important. To meet the overwhelming demand, United began operating cargo-only flights on March 19. Since we began using Boeing 777 and 787 aircraft from United's passenger fleet for this purpose, we have operated over 400 flights carrying more than 6 million kilos of cargo.
"With the global community in need, we are doing everything we can to keep supply chains moving worldwide and support the battle against COVID-19," said United Cargo President Jan Krems. "We're proud to play an active role in connecting vital medical supplies like test kits and personal protective equipment with healthcare professionals around the world."
We are now operating more than 150 cargo-only flights per week between six of our U.S. hubs and 13 cities worldwide: CTU, HKG, PEK, PVG, SYD and TPE in the Asia Pacific; AMS, BRU, DUB, FRA and LHR in Europe; SJU in the Caribbean and TLV in the Middle East. We expect to add new cities soon and will continue to expand our cargo-only flights program.
|Hub||Cargo-only flights operating through May|
ORD - AMS (Amsterdam)
ORD - FRA (Frankfurt)
ORD - HKG (Hong Kong)
ORD - LHR (London)
ORD - NRT (Tokyo Narita) - PEK (Beijing)
IAH - AMS (Amsterdam)
IAD - FRA (Frankfurt)
|Los Angeles (LAX)||
LAX - HKG (Hong Kong)
LAX - LHR (London Heathrow)
LAX - NRT (Tokyo Narita) - PVG (Shanghai)
LAX - SYD (Sydney)
|New York/Newark (EWR)||
EWR - AMS (Amsterdam)
EWR - FRA (Frankfurt)
EWR - LHR (London)
|San Francisco (SFO)||
SFO - AMS (Amsterdam)
SFO - NRT (Tokyo Narita) - PEK (Beijing)
SFO - NRT (Tokyo Narita) - PVG (Shanghai)
SFO - NRT (Tokyo Narita) - TPE (Taipei)
SFO - TLV (Tel Aviv)
SFO - SYD (Sydney)
|Washington, D.C. (IAD)||
IAD - BRU (Brussels)
IAD - DUB (Dublin)
IAD - FRA (Frankfurt)
IAD - NRT (Tokyo Narita) - PEK (Beijing)
IAD - SJU (San Juan)
Flight details are subject to change, for the most up-to-date schedules, please visit https://ual.unitedcargo.com/covid-updates.
Cargo-only flights support U.S. military and their families
March 30, 2020
We are helping to keep military families connected by increasing the frequency of cargo-only flights between the United States and military bases in various parts of the world — including Guam, Kwajalein, and several countries in Europe. Last week we began operating a minimum of 40 cargo-only flights weekly — using Boeing 777 and 787 aircraft to fly freight and mail to and from U.S. hubs and key international business and military locations.
We are going above and beyond to find creative ways to transport fresh food and produce, as well as basic essentials from the U.S. mainland to military and their families in Guam/Micronesia. On Saturday, March 28, we operated an exclusive cargo-only B777-300 charter to transport nearly 100,000 pounds of food essentials to Guam to support our troops.
In addition, we move mail year-round all over the world. In response to COVID-19, and in support of the military members and their families overseas, we implemented a charter network, transporting military mail to Frankfurt, which is then transported all over Europe and the Middle East. Since March 20, we have flown 30,000+ pounds of military mail every day between Chicago O'Hare (ORD) and Frankfurt (FRA). On the return flight from Frankfurt to Chicago, we have carried an average of 35,000 pounds of mail to help families stay connected.
"Keeping our military families connected with the goods they need, and keeping them connected with loved ones to feel a sense of home, is of critical importance. As a company that has long supported our military families and veterans, our teams are proud to mobilize to lend a hand." — United Cargo President Jan Krems.
Our cargo-only flights support customers, keep planes moving
March 22, 2020
We have begun flying a portion of our Boeing 777 and 787 fleet as dedicated cargo charter aircraft to transfer freight to and from U.S. hubs and key international business locations. The first of these freight-only flights departed on March 19 from Chicago O'Hare International Airport (ORD) to Frankfurt International Airport (FRA) with the cargo hold completely full, with more than 29,000 lbs. of goods.
Getting critical goods into the hands of the businesses and people who need them most is extremely important right now. To support customers, employees and the global economy, we will initially operate a schedule of 40 cargo charters each week targeting international destinations and will continue to seek additional opportunities.
With coronavirus (COVID-19) creating an increased need to keep the global supply chain moving, we are utilizing our network capabilities and personnel to get vital shipments, such as medical supplies, to areas that need them most.
"Connecting products to people around the world is the United Cargo mission," said United Cargo President Jan Krems. "That role has never been more crucial than during the current crisis. Our team is working around the clock to provide innovative solutions for our customers and support the global community."
On average, we ship more than 1 billion pounds of cargo every year on behalf of domestic and international customers. For more information, visit unitedcargo.com.
CHICAGO, Dec. 1, 2020 /PRNewswire/ -- United is inviting MileagePlus members to give back on Giving Tuesday and throughout the holiday season by donating miles to nearly 40 non-profits through United Airlines' crowdsourcing platform, Miles on a Mission. Non-profits like Thurgood Marshall College Fund, College to Congress and Compass to Care are attempting to raise a total of more than 11 million miles to be used for travel for life-saving health care, continued education, humanitarian aid and more. United will match the first 125,000 miles raised for each of these organizations to help ensure they meet their goals.
"This year has posed unprecedented challenges for us all and has been especially devastating to some of the most vulnerable members within the communities we serve," said Suzi Cabo, managing director of global community engagement, United Airlines. "The need for charitable giving has not stopped during the pandemic, and neither has United. This Giving Tuesday marks an opportunity for us to all come together for the greater good and we are proud to provide a platform to support organizations with upcoming travel needs that will enable them to continue supporting the communities they serve."
The launch of these campaigns is part of United's ongoing Miles on a Mission program, which began in October 2019 and has raised more than 92 million miles to-date. Past campaigns have helped organizations travel children for life-saving medical treatment and unite parents with newly adopted children from foreign countries. Participating non-profits have 28-days to reach their mile raising goals through the platform.
The organizations that are raising miles in this campaign include:
- College to Congress: The organization provides support including travel for disadvantaged college students who otherwise could not afford to intern in Washington, D.C.
- Thurgood Marshall College Fund: This is the only national organization representing America's 47 publicly-supported Historically Black Colleges and Universities (HBCUs), and the nearly 300,000 students that attend them each year. The miles raised will cover the travel expenses to and from campus for students unable to afford them.
- My Block, My Hood, My City: This organization provides underprivileged youth with an awareness of the world and opportunities beyond their neighborhood. Miles will be used to fund educational trips for Chicago youths to help them gain a greater understanding of the world outside of their comfort zones.
- Compass to Care: The non-profit ensures all children, whose parents have a financial need, can access life-saving cancer treatment. Compass to Care is raising miles to fund travel to get children from their homes to hospitals for cancer treatment.
- Luke's Wings: This organization is dedicated to the support of service members who have been wounded in battle. Raised miles will be used to purchase plane tickets for families to visit wounded soldiers recovering in Army medical centers.
- Rainbow Railroad USA: The organization's mission is to help persecuted LGBTQI+ individuals around the world travel to safety as they seek a haven from persecution. Miles will support the organization's core Emergency Travel Support program.
This year, United's legal partner Kirkland & Ellis will also be donating $50,000 to My Block, My Hood, My City and the Thurgood Marshall College Fund. Other organizations launching campaigns on the platform include: Sisters of the Skies, Inc., Up2Us Sports, Airline Ambassadors International, Austin Smiles, AWS Foundation, Crazy Horse Memorial, FLYTE, Higher Orbits, Lily's Hope Foundation, Miles4Migrants, Support Utila Inc. and Watts of Love. MileagePlus members can also donate to United's 20 other existing partner charities including, Airlink, American Red Cross, Make-A-Wish, Shriners Hospitals; Clean the World, Special Olympics and more. To learn more or donate to these organizations, please visit donate.mileageplus.com.
Visit www.united.com/everyactioncounts to learn more about our pledge to put our people and planes to work for the greater good.
United's shared purpose is "Connecting People. Uniting the World." For more information, visit united.com, follow @United on Twitter and Instagram or connect on Facebook. The common stock of United's parent, United Airlines Holdings, Inc., is traded on the Nasdaq under the symbol "UAL".
SOURCE United Airlines
For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, email@example.com
In October 2019, we launched a first-of-its-kind airline miles donation platform, Miles on a Mission. In the inaugural year, MileagePlus members donated over 70 million miles, with United matching over 20 million miles, to 51 organizations. These miles have allowed for these organizations to do important, life-changing, life-saving work in the communities we serve around the globe.
Whether it's visiting friends and relatives, traveling for work or simply exploring a new corner of the world, we all have a reason as to why we fly. No matter the reason you fly, the miles you earn and donate help our Miles on a Mission partners soar. Take a look at how some of our partner organizations have put our MileagePlus Members' donations to work.
"To deliver life-saving cells and hope to Be the Match patients, like me!"
"These donated miles will support Born This Way Foundation's mission of supporting the wellness of LGBTQ+ youth — and all young people — by expanding access to mental health resources and promoting kindness."
"Combined Arms is uniting communities to accelerate the impact of veterans and their families."
"To help children get to life-saving cancer treatment"
"We fly to save. We fly to save lives, saving homeless veterans anywhere, any time."
"Gift of Adoption flies to unite children with their families — giving them a chance to thrive!"
"Holocaust Museum Houston flies United to educate people about the dangers of hatred, prejudice and apathy. Holocaust Museum Houston flies United to connect teachers with Holocaust and human rights educational resources."
"We fly today so those living with ALS can have a better tomorrow."
"At Lazarex we fly patients with cancer to clinical trials for hope and a chance at life!"
"Donate your miles to help refugees reach safe homes for the holidays."
"To get vital relief and recovery aid where it's needed most!"
"We fly to educate and empower girls in Peru."
"To collaborate with partners & promote that #FoodIsMedicine"
"United helps our medical teams deliver hope and support when people need it most!"
"We fly to bring hope to 2 million people around the globe facing food insecurity."
"To make waves to fight cancer."
"Because every LGBTQ young person deserves to be valued, respected and loved for who they are."
"My team needs me now more than ever. I will be there for them!"
"Watts of Love brings solar light and hope to those living in the darkness of poverty!"
"To bring access to clean water for everyone that needs it."
Together, we are facing an unprecedented challenge. United Together, we rise to meet that challenge.
Calling all AvGeeks and travelers! Take your next video call from a United Polaris® seat, the cockpit or cruising altitude with United-themed backgrounds for use on Zoom and Microsoft Teams.
Newly added to our collection is a background encouraging our employees and customers to vote. Our mission is to connect people and unite the world — and one of the most important ways to do that is to engage in the democratic process. No matter which party you support, we know our democracy will be stronger if you make your voice heard and vote.
So for your next meeting or catch up with friends and family, download the app to either your computer or mobile device to get started.
To use on Zoom:
- Start here by downloading your favorite United image to your computer or mobile device. Just click "download" in the bottom left corner of the image.
- Next go to your Zoom app (you'll need to download the app to access backgrounds) and click on the arrow to the right of your video camera icon in the bottom of the screen.
- From here select, "choose virtual background" to upload your uniquely United photo.
To use on Microsoft Teams:
- Start by downloading your favorite United image to your computer. Just click "download" in the bottom left corner of the image.
- If you're using a PC, copy the image you want to use into this folder:
- C:\[insert your device user name here]\AppData\Microsoft\Teams\Backgrounds\Uploads
- If you're using a Mac copy the images to this folder on your computer:
- /users/<username>/Library/Application Support/Microsoft/Teams/Backgrounds/Uploads
- If you're using a PC, copy the image you want to use into this folder:
- Once you start a Teams meeting, click the "…" in the menu bar and select "Show background effects" and your image should be there
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This is why we fly.
20 UCSF Health workers, who voluntarily set aside their own lives to help save lives, are on their way to New York City.
We are humbled by your selfless sacrifice.
In celebration and appreciation of all first responders and essential workers. 👏🏻👏🏼👏🏽👏🏾👏🏿
This is the story of Jason and Shantel. You see, Jason and Shantel love each other very much. They also love traveling and they love the classic Adam Sandler film, The Wedding Singer.
It all began when Jason reached out to United's social media team, hoping for assistance with his upcoming plan to propose. Some phone calls and one borrowed guitar later, the stage was set for Jason. Put all that together, mix in some helpful United employees and, voila, you have a truly memorable marriage proposal. Congratulations to this fun-loving and happy couple, and here's to many more years of making beautiful music together.
A big thank you to Chicago-based flight attendants Donna W., Marie M., Karen J. and Mark K. for making this proposal come to life.