Three Perfect Days: New Orleans
Story and Photography by Sam Polcer | Hemispheres, March 2017
Few places know how to throw a party like the city that gave us jazz, the po'boy, the Sazerac, and the expression "Laissez les bons temps rouler." Indulgence, creativity, and celebration are cornerstones of the culture here. The most common dinner-table topic is tomorrow's lunch. People dance with strangers in the street because that's just what you do. And even as the city nears its 300th birthday next year, age has not slowed it down; reinvention and renewal are a part of life here. Musicians, chefs, artists, entrepreneurs—even the lushes staggering down Bourbon Street in the early hours—all are driven by the bright belief that tomorrow will bring something new. "Let the good times roll," indeed.
In which Sam ignores good advice, discovers two secret gardens, and applauds a bag of fish
My younger brother, Ben, a jazz musician, doesn't dispense advice often, but upon hearing I was going to New Orleans, he weighed in on Bourbon Street: "If you only have three days, you can probably skip it."
Having enjoyed a fortifying night's rest at the hip Seattle export Ace Hotel, I start the day by ignoring my brother's advice, making my way through a lobby of leather couches, eclectic art, and dark wood finishes and heading out into the sunshine in search of the most theatrically hedonistic spot in the U.S.
No more than 10 steps into the French Quarter, I find myself dancing around the sudsy rivulets left behind by the street cleaners. For a city that so famously honors the past, New Orleans sure seems in a hurry to put last night behind it—which is more than can be said for the pair of imbibers who emerge from a doorway, blinking, attempting to solve The Riddle of the Upside-Down Cellphone.
A Brandan Odums mural in the Bywater
Farther "downriver"—cardinal directions are scoffed at here, due to a grid that takes its cues from the winding Mississippi—Bourbon Street reveals its quieter side, the wrought-iron balconies and signs promoting daiquiri-and-pizza combos giving way to homes with painted shutters and manicured foliage.
A block after Bourbon turns into Pauger Street, I hang a right, and I'm at Horn's, a casual eatery on a quiet corner of the Marigny, a madly colorful neighborhood where the strains of practicing violinists drown out the traffic. Waiting for me at a covered sidewalk table is Catherine Todd, cofounder of Where Y'Art, a local gallery whose online branch allows users not only to view and purchase the works of local artists but to chat with them as well.
A native New Orleanian, Todd has offered to show me around the Bywater, a J-shaped neighborhood east of the Quarter that was once plantation land and is now a flourishing artist enclave. Despite its preponderance of hip restaurants and rising rents, the Bywater mercifully avoids Brooklyn comparisons—the Big Easy is the only place you'd find the sun-drenched Creole cottages, the bushes draped with Mardi Gras beads, and the swampy, edge-of-the-Earth stillness that surrounds you here.
Catherine Todd, co-founder, Where Y'art
Todd is a part of an insurgence of businesspeople who are setting up shop in the city's converted warehouses and formerly shuttered storefronts. "The entrepreneurial community is huge," she says. "There's a compacted creative energy here that sparks true originality." Breakfast served, our waitress notices how eagerly I'm digging into my ample order of fried-oyster Benedict atop cornbread. "Waffle for the table?" she suggests, gently. "Sure," I mumble. "For the table."
From here, we walk two blocks to Todd's gallery, which has bright street artworks displayed on peeling plaster and brick walls. Then we hop over to the New Orleans Art Center, a warren of studios and exhibition spaces in the Ninth Ward. In the main space is an ambitious photography show featuring work by Louisiana artists, including a hauntingly beautiful image of a clarinet transformed (not destroyed) by Hurricane Katrina, its metallic components oxidized into striated patterns that seem to glow.
Next up is Good Children, which was one of the first galleries to plant its flag in the neighborhood, about a decade ago. It's in a white box space run by a 12-artist collective that includes Louisiana-born Brian Guidry, who is waiting for us when we arrive. Guidry's work runs the gamut from collages of found materials to paintings, some of which use flattened La Croix drink boxes as canvases. "Grapefruit works well," he says of the medium.
"The New Orleans dialect is a little-known slice of the English language known as Yat, which stems from our tendency to shorten any expression into something slurrier. Hence, 'Where you at?' becomes 'Where y'at?' becomes 'Yat?'" —Catherine Todd
Upon exiting the dim space, Todd shields her eyes. "I feel like I just walked out of a casino!" she says, and then: "Come on, let's close out this tour with a visit to a giant alligator." She is referring to Nnamdi the Gator, a vast purple mural by Devin DeWulf. We arrive to find the artist applying the finishing touches. He seems to be in a buoyant mood: "Hey, want to hear some fun facts about 'gators?"
Having learned that alligators are capable of eating 23 percent of their body weight in one meal, I head for lunch at the Joint, a Bywater mainstay where co-owner Pete Breen delivers a basket that's straining to hold smoky brisket, juicy pulled pork, and tender dry-rubbed ribs. This type of slow-cooked barbecue wasn't easy to find before Breen and his wife came to town. "New Orleans always had chicken, ribs, and soul food," he says, but before he can finish the thought, a guy at the next table initiates a barbecue-related discussion so complex you might mistake the two men for chemists.
"That's New Orleans for you," Breen says when the guy has left. "He could have called his wife, she would have come down, and we'd be sitting here for another two hours."
I head up Esplanade Avenue, past blocks of 19th-century mansions, then walk off my meat basket with a stroll through the Sydney and Walda Besthoff Sculpture Garden. It's a lovely spot, its 200-year-old live oaks draped with Spanish moss and interspersed with scores of artworks ranging from Renoir's bronze Venus Victorius to Leandro Erlich's gravity-defying protest piece Window and Ladder—Too Late for Help. Young musicians lazily strum guitars alongside a lagoon. The effect is mesmerizing.
Ribs at the Joint
My next stop is another secret garden of sorts, this one hidden behind a two-story corrugated steel wall. Inside, the nonprofit outfit New Orleans Airlift recently created Music Box Village, a shantytown of treehouselike sound sculptures: Stairs are keyboards, window shutters are drums, pluckable piano wire is strung across walls. It's like a park-size music studio codesigned by Rube Goldberg and Dr. Seuss. The venue is hosting a performance tonight by local outfit Tank and the Bangas, but before the show Airlift founders Delaney Martin and Jay Pennington (aka DJ Rusty Lazer) allow me to rattle, bang, honk, and squawk my way through the structures, which causes the sound techs to wince.
Mercifully, the performers soon commandeer the houses for a musical adaptation of Alice in Wonderland. A rapt audience sits on picnic blankets as Tank, in a blue ball gown and golden tiara, joins a trio of ballerinas in a whimsical musical yarn. Things take a turn for the weird when the "Queen of Bounce," Big Freedia, starts rapping into the mouthpiece of a modified phone booth topped by a spinning loudspeaker. Only in New Orleans.
I go from looking glass to Collins glass across town at the recently reopened Pontchartrain Hotel's Caribbean Room. A smoky, tiki-esque rum cocktail is followed by a spicy, sweet appetizer of crispy oysters topped with bacon jam, blue cheese, and a spot of jalapeño. For the finale, a waiter slices into a piping hot paper bag to reveal delicate pompano, fingerling potatoes, saffron, and shrimp soaking in a crab butter sauce. It's so good, when the waiter asks me how it was, I clap.
A piece in the Sydney and Walda Besthoff Sculpture Garden
As I leave, a hostess tells me the waiting area outside the dining room is one of the most Instagrammed spots in all of the Big Easy, thanks to a painting of New Orleans hip-hop star Lil Wayne with an order of the restaurant's signature Mile High Pie, his eyes closed and teeth bared in an expression that can only be described as rapturous. Maybe I should have had the pie.
There's time for a final cocktail at the Pontchartrain's fashionable rooftop bar, Hot Tin. I order a Menage Mule—the bar's floral, Frenchified take on the classic Moscow Mule—and then I order another. All around me, the city glimmers, its unsteady constellation of lights sending a kind of coded message: "Oh go on, one more."
In which Sam wakes up to Satchmo, finds a freak flag to fly, and tries a classic cocktail more than once
I'm roused from my sleep by the historic, tourist-stuffed St. Charles streetcar rolling down Carondelet Avenue, visible from underneath the single eyelid I've pried open in my corner room at the Ace.
The decor in the room is as thought out and impeccably disheveled as the staff's haircuts, with an assortment of Deco-inspired furniture, vintage accents, and approximately 50 shades of black. There's also a bedside Martin guitar, along with a turntable and a small vinyl collection by the window. Having bungled a few chords on the guitar, I thumb through the records, passing on The Art of the Japanese Bamboo Flute for Louis Armstrong's "What a Wonderful World." When he gets to the bit about "the bright, blessed day," I glance at the window. Maybe a little too bright.
I head out and make my way through Lafayette Square to Revelator Coffee Company, purveyor of "third wave" artisanal joe. I supplement the high-end caffeine with a croissant and a bottle of Big Easy Bucha kombucha, and board the historic sleep-disturbing streetcar feeling much revived. We roll along for a while on St. Charles Avenue, heading upriver, until it's time for me to jump out for some shopping on Magazine Street.
Garden District architecture
First, I swing by the candy-toned gallery of Ashley Longshore, who painted that portrait of Lil Wayne. The sought-after artist (Penélope Cruz, Ryan Reynolds, and Eli Manning are collectors) leads me past her oversize paintings, folksy avant-garde depictions of famous faces, and through to her studio. "Anyone can come back here," she says. "But they may have to do some bedazzling. It's like, 'If you're gonna gawk, you're gonna glue while you gawk!'"
I dodge bedazzling duty and instead get Longshore's take on the local arts scene. "We celebrate weirdness and wildness in a way that no other city does," she says. "You'll see a herd of people in Elvis or Wonder Woman costumes and think, 'Oh, just another Saturday in New Orleans.' It's a place where people can really let their freak flag fly."
If you're in the market for freak flags, Magazine Street is a good place to start. My first stop is the quirky vintage shop Funky Monkey, where you can buy anything from a Hawaiian shirt to an astronaut helmet. At Saint Claude Social Club, hand-painted scarves share space with sequined dresses and French candles. At Defend New Orleans, a pierced shopkeeper presides over a selection of ironic posters, small-press books, and other dorm-room essentials (not surprisingly, another location recently opened at the Ace). I end up buying a black banner bearing a skull emblazoned with a fleur-de-lis, the symbol of New Orleans.
Robin Barnes, "The Songbird of New Orleans"
Mom's gift secured, I head for brunch at Cavan, a new "coastal American" restaurant set back from Magazine Street in a Victorian townhouse. I secure a table by the window and settle in with a Sazerac, a classic New Orleans whiskey-based drink that some believe to be America's oldest cocktail. Next comes a cast-iron skillet sizzling with buttery shrimp and grits, along with roasted tomato toast topped with goat cheese, bacon marmalade, and a fried egg. If ever there was a meal designed to make you smile, this is it.
After brunch, I go for a stroll through the tony Garden District and get lost among showy crepe myrtle trees and towering live oaks, peeping through rod-iron fences at block after block of Greek Revival and Italianate mansions. Initially a retreat for New Orleans' merchant class in the mid-19th century, the neighborhood now claims Sandra Bullock and John Goodman among its residents.
"People are sometimes shocked by how engaged I am with the audience. But that's New Orleans. They're always dancing and laughing and taking off their shoes by the end of the night." —Robin Barnes
I'm enjoying the walk; it's wonderfully serene, even with the three-cocktail-lunch crowds tottering out of celebrity chef factory Commander's Palace. Across the street is Lafayette Cemetery No. 1, one of the city's aboveground graveyards (when much of your city is below sea level, it doesn't make sense to put anything underground, even tombs) but pass on a tour, thinking the folks inside have the right idea. It's time to lie down.
Back downtown, I check in at the recently restored Windsor Court Hotel, where it's afternoon tea time, just off the lobby in Le Salon. It's an unabashedly refined welcome—in keeping with the decor and in stark contrast to the Ace—with polite laughter rising above a tinkling harp. As wonderful as it all is, I skip the tea, opting instead for a plump pillow, billowing curtains, and zzzzz. I awake just before dusk to catch a glimpse of the Mississippi from my balcony—the Windsor Court is one of the few big hotels in New Orleans to boast such a feature—and hit the town.
Dinner is nearby at Compère Lapin, housed in The Old No. 77 Hotel & Chandlery and helmed by Top Chef alum Nina Compton. Seated in a converted warehouse with industrial accents and faux–French farmhouse details, I gnaw on a starter of spiced pig ears dipped in smoked aioli. "New Orleans is such a beautiful city, and the people really appreciate food," Compton tells me between courses. It's easy to appreciate her Caribbean-meets-Creole seafood stew, and also the curried goat with sweet potato gnocchi and cashews.
A little later, at the Windsor Court's Polo Club Lounge, I let it slip to jazz singer Robin Barnes that I skipped dessert to catch the end of her first set. She flags down a waitress. "Two Bananas Foster, please!" The local girl has just learned that her latest album debuted on the Billboard Jazz chart, but her enthusiasm appears to be a constant. "I'll pick somebody outta the crowd and be like, 'Are you texting? What are you doing?'" she says of her local shows. "We're very much entertainers here in New Orleans. We'll get in your face and then make you sing and dance with us."
As Barnes takes the stage, joined by her father on bass, I sink back into a couch and sip another Sazerac. By the time she breaks into the blues classic "Can't Help Falling in Love," I've decided I'd happily spend the night sitting right here. But I can't call it a night without hitting the local music scene, so I heave myself to my feet and hail a cab to Frenchmen Street.
Tank and the Bangas play at Music Box Village
I have no idea which club I'm going to, but that's OK. There is so much music packed into a two-block stretch that it feels like a festival. The street is jammed with people ping-ponging from club to club; discovering what's happening inside each of them is half the fun. Due in part to a steady stream of Louisiana-brewed Abita beer, the sounds blend together: reggae into bluegrass into Dixieland. After a set by the energetic Jumbo Shrimp Jazz Band at The Spotted Cat Music Club, I take a breather at an outdoor night market tucked into an alley, where I pick up a pair of coyote paw–bone earrings for Mom (in case the black flag isn't a hit).
Before bed, I stop for a game of pool at R Bar, a local dive around the corner that offers both a shot-and-a-beer and a shot-and-a-haircut special. After a while, I realize that I'm as likely to get a buzzcut as I am a beer, so I head back to the hotel, passing through streets that, disconcertingly, have started to twitter.
In which Sam ponders the patients of a saint, dances in the street, and learns his future
As day breaks over the Mississippi, I'm feeling a bit like the guy in "The House of the Rising Sun," the cautionary song about the debilitating effects of New Orleans nightlife popularized by the Animals in 1964: "Oh mother tell your children/Not to do what I have done!"
A blurry half-hour later, I'm in a cab heading downriver to Press Street Station, a warehouselike eatery operated by the NOCCA Institute, a tuition-free arts school that counts among its alums Wynton Marsalis and Harry Connick Jr. The space feels appropriately youthful and arty: A drums-and-keys duo performs lounge music while neon-haired line cooks prepare comfort food. I have sourdough teetering with sausage, pimento cheese, and fried eggs, served with lyonnaise potatoes. That's better.
For a further pick-me-up, I pop into the St. Roch's Campo Santo, a cemetery in the nearby St. Roch neighborhood, to pay my respects to the patron saint of the sick. In a small neo-Gothic chapel, I find an anteroom cluttered with discarded medical items: crutches, braces, prosthetic limbs, plaster models of brains, dental plates, plus some handwritten prayers. I don't have anything to leave behind, so I give the statue of Saint Roch—a 14th-century French-Italian priest who miraculously survived a dose of the plague—a hopeful wink instead.
Tombs at St. Roch's Santo Campo
That wink is about to be put to the test. I'm watching floats, musicians, and dancers muster in a high school parking lot in the Desire neighborhood, in preparation for the Nine Times Social Aid & Pleasure Club Second Line Parade. DJs dry-run their rumbling sound systems; trombones and trumpets blast. An elderly woman dressed in her Sunday best stands nearby, peering through a fence. I ask if she's part of the club. "I just came from church to see my grandson, who's marching," she replies, adding, "My feet hurt."
The parade rolls down Higgins Boulevard, and what follows is the most fun a person can have while walking—well, dancing—down the street. Acrobatic kids leap and sway while twirling elaborate parasols. Costumed club members toss beads from the backs of floats. Men ride by on tricycles carting coolers stocked with cold beer while smoke pours from enormous grills along the "neutral ground" (the New Orleans term for a median). "This is my absolute favorite thing in all of New Orleans," a local woman says above the booming drums. She's in luck: Events like this happen somewhere in the city nearly every Sunday.
I'm still buzzing when I arrive at The Napoleon House, a bar and restaurant in a landmarked French Quarter building. I'm having lunch with Ben Jaffe, the wild-haired, tuba-playing leader of the famous Preservation Hall Jazz Band. I tell him about the parade, which gets us talking about the city's many social aid and pleasure clubs, whose lineages can be traced back to 19th-century "benevolent societies." More recently, these clubs played a vital role in the post-Katrina recovery, especially for African-American communities.
"New Orleans has its own unique ways of dealing with its complicated, painful, and beautiful past," Jaffe says. "I've heard this city described in so many ways, and so many of them are true. All I know is, we gave the world Jelly Roll Morton, Louis Armstrong, Sweet Emma Barrett, Fats Domino, Allen Toussaint, the Neville Brothers, Dr. John…"
New Orleans also gave the world the muffuletta, a sandwich comprising a seeded roll the size of a small Frisbee stacked with ham, salami, pastrami, Swiss and provolone cheese, and olive salad—antipasto in a bun, basically. I order mine with a side of red beans and rice and a fruity Pimm's Cup. The Napoleon House serves more of this low-alcohol cocktail than any other establishment in the world. I add to the lead by ordering another.
As I say goodbye to Jaffe, he invites me to swing by Preservation Hall later for a performance. Until then, I'm leaving the past behind. My next destination is the future.
Ben Jaffe, bandleader, Preservation Hall Jazz Band
Brought to Louisiana by West African slaves in the 18th century, voodoo has deep roots in New Orleans. So when I go for a spiritual reading, I'm not expecting to be greeted by a 30-something Pacific Northwest transplant named Geoff. But there's Geoff, standing amid the candles and chicken feet at Island of Salvation Botanica, a shop set in a former city jail. Mysterious items fill the shelves: protection fetishes, voodoo dolls, crystal balls, an apothecary of oils, powders, herbs, and tinctures with names like "Banishment." Geoff locks the door, dims the lights, and leads me to a small table. He closes his eyes, opens them again, flips a few tarot cards, and gives me a quick rundown of my destiny. I learn that I should not, under any circumstances, quit my job to become a trombonist in a second line.
Eerily, a trombone happens to be in my immediate future. It's in the hands of Freddie Lonzo, who's leading a conga line around Preservation Hall, doing a rousing rendition of "St. Louis Blues." Founded in 1961 by Ben Jaffe's parents, "The Hall" hosts performances every night. The shows tend to be lively affairs, but there's a reverential feel to the austere room, which has wooden benches but no bar (patrons can bring their own booze). When clarinetist Orange Kellin wails the last solo on Fats Waller's "Honeysuckle Rose," I'm fully transported to another time.
"There are a lot of people who feel the pain of not living here. They come to New Orleans, and they experience the magic of this city, and when they leave, there's this piece of them that's missing." —Ben Jaffe
Back in the present, I summon a taxi and head to the Garden District. The car drops me at Shaya, the modern Israeli legend-in-the-making eatery that won the 2016 James Beard Award for Best New Restaurant. Even the basics here, like the pillows of steaming pita sliding out of the blue-tiled oven in the back, are extraordinary. I get an order and use it to scoop up harissa-spiced lamb and creamy hummus. Gumbo schmumbo, I think. Crawfish schmawfish. A battery of small plates follows, many with names I don't recognize but tastes that feel familiar, even ancient. A waiter comes by to clear the table, but I ward him off as if I'm hoarding precious stones. "More bread, then?" Yes. Bring the bread.
I'm starting to resemble a steaming pillow of pita myself, so I head back to the Quarter for a nightcap at the upscale rum house Cane and Table. When I arrive, two metalheads are comparing musical notes with a bartender who's wearing a bow tie over a Hawaiian shirt and doing something with a coconut. Co-owner Nick Detrich arrives to walk me through the drinks menu, part of which includes cocktails inspired by the favorite tipples of the founding fathers. I get a Price of Pearls, based on a punch that allegedly fueled the drafting of the Bill of Rights. "It tastes like a lemon tree smells," a waitress offers. It does. It also has me feeling patriotic, so I salute the helpful staff and march off into the night.
Mid-march, I get a text from my brother. One of the bands he plays with, King James and the Special Men, is performing at Saturn Bar, not too far away on St. Claude Avenue. I should come, he says, and this time I listen. When I arrive, I wonder if he texted half the people in New Orleans. The place is packed and sweating to a version of Little Richard's "Good Golly Miss Molly." I hit the dance floor and lose myself in old sounds made new, the traditional made wild and jubilant—which is the way they do things here.
Brooklyn-based writer and photographer Sam Polcer didn't get the reaction he was hoping for when he returned home and began dancing down the street swinging a parasol.
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Discover Kansas City: The City of Fountains
To those unfamiliar with the Missouri metropolis, Kansas City might call to mind a few associations: Barbecue. Jazz. The fact that there's another, smaller Kansas City in Kansas (it's all part of the same metro area…yeah, we were confused, too). And while it absolutely has all those things, it also boasts wide boulevards, world-class art and really good tacos. Here's everything you need to add to your agenda on a visit to the vibrant Midwestern hot spot.
Make a wish at one of the many, many fountains
If you notice an abundance of water features around town, that's because K.C. has, oh, 200 of them. (Its official nickname is The City of Fountains.) Among the most notable are the equestrian-themed J.C. Nichols Memorial Fountain (built by a French sculptor in 1910) and the Henry Wollman Bloch Fountain in front of Union Station, whose 232 concentric water jets put on an ever-changing display.
Don Ipock/Courtesy of Visit KC
Spend an afternoon wandering the Nelson-Atkins Museum of Art, notable for, among other things, distinctive architecture, an extensive Asian art collection and a sculpture garden that includes four giant badminton shuttlecocks. The nearby Kemper Museum of Contemporary Art houses more than 700 works from artists like Jasper Johns, Helen Frankenthaler and Frank Stella. You'll find an extra dose of culture throughout the city through October 28, thanks to Open Spaces, the city's newly inaugurated biennial arts festival.
Courtesy of Boulevard Brewing
Drink like a local
Fun fact: Kansas City famously said “nah, we're good" to Prohibition, so drinking is effectively part of the city's cultural fabric. Take a tour at Boulevard Brewing; beer geeks should be sure to sample the complex, extra-boozy pours from the Smokestack Series. If spirits are your jam, head to J. Rieger & Co., a legendary pre-Prohibition distillery that was resurrected in 2010 (with help from a descendant of J. Rieger himself), for whiskey, gin, vodka and Caffe Amaro (a bittersweet coffee liqueur).
Brian Paulette/Courtesy of Visit KC
Soak up the city's jazz past (and present)
Thanks in part to its unique, nightclub-friendly status in the '20s and '30s (see above), and heavyweights like K.C. native Charlie Parker, the city boasts a rich musical history, much of it centered around the 18th and Vine neighborhood. Pay homage at the Charlie Parker memorial and the American Jazz Museum, then catch a live show at the Blue Room (inside the museum) or the Green Lady Lounge.
Courtesy of Visit KC
Check out City Market
There are farmers' markets, and then there's this massive institution, which has been operating as a hub for local vendors since 1857. Along with a bounty of produce and flowers from nearby farms, you'll find dozens of eateries ranging from Ethiopian to Brazilian. It also shares the space with a surprising tenant: the Arabia Steamboat Museum, which showcases 200 tons of artifacts salvaged from an 1856 shipwreck in the Missouri River.
DAVID D. MORRIS/COURTESY OF VISIT KC
Anthony Bourdain called Joe's Kansas City Bar-B-Que one of the 13 places you need to eat before you die. The legendary spot—located in a gas station—is famous for its burnt ends and Z-man sandwich (brisket, Provolone and onion rings). For a new-school take on smoked meat, check out Q39, where the chef taps both his classical culinary training and years on the barbecue competition circuit to perfect dishes like a burnt-end burger and house-made chipotle sausage.
Zach Bauman/Courtesy of Visit KC
…And not barbecue
Feast on globally influenced small plates (think gochujang-dressed cauliflower and duck confit with za'atar) at The Antler Room, opened by a husband-and-wife team who brought their far-flung restaurant training back to their hometown. If the weather's nice, grab a seat on the patio at Gram & Dun for creative cocktails and comfort food with a twist like Asian pig “wings" with sake-soy glaze or loaded baked potato gnocchi. Also of note? The town's serious Mexican food scene. Order a whole wood-fired chicken at El Pollo Rey or walk into any of the great taquerias clustered around Southwest Boulevard.
Courtesy of Visit KC
Take a stroll in Swope Park
At 1,805 acres, the city's largest green space is more than twice the size of NYC's Central Park, and houses the Kansas City Zoo, a gorgeous outdoor amphitheater that presents Broadway shows and concerts, a zip-line adventure course, soccer pitches (where both the men's and women's pro teams train), a wildlife rehabilitation center and miles of hiking trails and picnicking spots.
Courtesy of Visit KC
Explore the Crossroads Arts District
Creatives flock to this historic neighborhood, filled with galleries, design shops and buzzy restaurants. If you can, time your visit for the first Friday of the month, when you'll find pop-up parties at galleries and shops, live performers on every corner and food trucks galore. Also in the area is the gorgeous Kaufmann Center for the Performing Arts, should you wish to cap your evening off with some ballet, symphony or opera.
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United and Special Olympics
Taking inclusion to new heights
Our shared purpose is to connect people and unite the world — and no organization better embodies that principle than Special Olympics.Learn more
Where to eat and drink in Salem
While Salem, Massachusetts will be forever famous for its 1692 witch trials—and the associated spooky attractions that always make the streets quite crowded this time of year—its culinary scene is starting to become an attraction unto itself. Here are the beverage spots, bakeries, and restaurants to check out next time you're in town.
The Roof at Hotel Salem
Today is the day. We will be open 2-11! #wayup \Roof Salem
When the mid-century modern Hotel Salem opened recently, it had a draw for locals, too: Salem's first-ever roof deck, with views of the harbor, church steeples, and historic rooftops for miles around. Open at least through the end of October (request a blanket from a host if you get chilly), the open-air lounge keeps the warm weather vibes going with a mostly Mexican-inspired food and drink menu, including margaritas and tacos. In colder months, retreat downstairs for a double burger from the open-concept lunch and dinner bar, Counter.
With its flashy atmosphere (graffiti-lined walls, more than a dozen colorful paper umbrellas hanging from the rafters) and bold Asian street food menu, Kokeshi is nothing if not vibrant. Head here for surprising starters like an octopus hot dog sprinkled with daikon slaw and comforting bowls of rice noodles and ramen, including the Colonel Sanders, topped with fried chicken. If you're more in the mood for pizza, take note that the owners also serve perfectly crispy-chewy Neapolitan pies at their other spot, Bambolina.
Ledger Restaurant & Bar
A circa-1818 former savings bank found new life recently when chef-owner Matt O'Neil oversaw its thoughtful renovation into a gleaming restaurant space. Rustic touches like exposed original brick, a wall of repurposed deposit boxes, and a long, wooden communal table sit alongside more polished elements, including a sweeping open kitchen with a custom wood-fire grill and a dramatic, oversized chandelier over the bar. The menu has a new-New England vibe, with seasonal, locally sourced sides like cornbread and succotash, and hearty mains like a Berkshire pork chop with marinated peaches.
Long before “plant-based" was a buzz-phrase and juice bars were popping up by the minute in downtowns everywhere, Life Alive was spreading its version of veggie love in the Boston area in the form of nutrient-packed smoothies, salads, and grain bowls (try the Goddess, with ginger shoyu sauce and sprouted legumes). Now four shops strong, including an outpost in Salem, this casual, organic cafe serves up the type of clean eats you'd expect to find at pricey yoga retreat.
Far from The Tree Hard Cider
When you need a break from the witch museums and haunted graveyard tours, retreat to Far from the Tree's decidedly more mellow taproom. Pull up a stool in the rustic indoor space or perch on a picnic table on the patio outside, and sample hard ciders that run the gamut from off-dry heritage blends and Citra-hopped versions to out-there creations such as the limited edition Ecotoplasm, a bright green sipper spiked with jalapeno and green pepper out just in time for Halloween.
Not that we're recommending it, but if you insist on drinking by the bootfull, these are the kind of beers you want to reach for. This ahead-of-the-curve session brewer specializes in low-abv German and Czech-style lagers and ales, like the signature “session IPA" Left of the Dial and even more quaffable pale ale Zwickel. In between rounds of Skee-Ball in the taproom, also check out Notch's Voll Projekt, the a new foray into full-strength brews.
A&J King Artisan Bakers
Master makers of all things crusty and buttery, artisan bakers Jackie and Andy King have earned themselves cult culinary status in this city—one croissant at a time. Stop by their original location or recently opened second bakery for a flaky apple tart or cinnamon bun, then fill your arms with as many rustic loaves of sourdough and baguettes as you can possibly tote home.
French-born and clasically-trained pastry chef Dimitri Vallier makes some of the best treats in town—apparent by one glance at his picture-perfect pastry case. His elegant sweets, including Paris-brest eclairs and triangles of caramel mousse with poached pears are simply transportive. The only sign you're still in Salem? Alongside more traditional almond and rose macarons, you'll also find orange and black ones, too.
Introducing travel experiences with PlacePass
Now that you've booked your flight, it's time to start planning out your trip itinerary. With so many options and endless websites to research, it can be a taxing task to take on. And if you're planning activities for everyone involved, it can be even more difficult to balance out the right amount of fun with the right number of touristy sites to visit.
With so many things to experience, research shows that travelers are seeking bespoke, local recommendations when it comes to planning their vacation itinerary. From activities like skip-the-line passes to museums, walking tours, water activities and more, our partnership with PlacePass provides top-rated recommendations when it comes to planning out your next trip. With over 100,000 travel experiences, you're sure to find something to do whether you're planning a family vacation, a trip with friends or tacking on a few extra days to your business trip.
To start, enter in your destination to browse categories of activities specific to that location. Activities are categorized by "most popular," "food and drinks," "family fun," "wine country" and more for nearly every destination we fly to, making it easy to find what you're looking for or discover new things to do.
`qOur partnership with PlacePass is one of the ways we're bring more personalized experiences to our customers. As a leading technology solutions provider, PlacePass leads the way in bringing travelers in-destination experiences. Look out for more enhancements to our partnership early next year.
9 things to do in Maui for families
With 120 miles of shoreline and 80 beaches in hues ranging from eggshell to ebony, there would be plenty for families to love about Maui, even if you didn't factor in the fascinating volcanic crater at Haleakala National Park. Here are nine fun-filled ways for your family to say Aloha to Maui.
Gaze into a volcano
Haleakala National Park is a literal high point of a visit to Maui: rising 10,000 feet above sea level, it's the world's largest dormant volcano. (If you plan to go before 7 a.m. to watch the sunrise, be sure to make a reservation ahead of time.) Once you've gazed into the crater and taken in the views over the entire island, there's plenty to explore in the otherworldly park filled with fascinating rock formations. Bring a jacket (it can be chilly up there) and stop at the ranger station as soon as you arrive for a free Junior Ranger Activity Booklet. Kids can complete the fun games based on sights around the park. Return to the ranger station when they're done and they'll be sworn in as Junior Rangers, complete with a plastic badge, the ultimate souvenir of a day up spent up in the clouds.
Take a flowery scavenger hunt
While you're Up Country, amid the lush green slopes of Haleakala, visit the lovely and fragrant Alii Kula Lavender Farm. A free scavenger hunt will keep keikei (kids) busy wandering through the flowers and fruit trees — the reward for finishing is complimentary lavender cookies. Parents will love the gorgeous views and a relaxing stroll through the colorful grounds.
Pet a goat
Near the lavender garden is another Up Country family highlight: Surfing Goat Dairy. The goats don't actually surf unfortunately, but you can feed and pet them, and even sign up for a late afternoon milking tour to really get hands on.
Enjoy an authentic luau
You'll want to arrive early for the popular Old Lahaina Luau, when traditional artisans demonstrate crafts such as palm weaving and wood carving, and your family can learn how to hula and play traditional instruments. The luau kicks off with the unveiling of the kalua pig that roasts all day in an underground pit, then the night unfolds as the sun sets, with live musicians and dozens of costumed dancers. Expect a massive, all-inclusive buffet where you can sample local tastes such as poi, pork, and poke, plus kid-palate friendly items including fried rice and barbecued “Moa" chicken.
Go on a whale watching tour
Hit the seas with the marine biologists at Pacific Whale Foundation during humpback whale season, November through April, when nearly 10,000 of the mammoth mammals travel from Alaska to mate and give birth in the warm Hawaiian waters. Spotting a car-size tail shooting out of the water or witnessing an acrobatic out-of-water breach is the kind of spectacle your kids will remember for a long while, and PWF even offers a Jr. Naturalist Program for kids on their sailings.
See sharks at the aquarium
Are your kids not ready for a boat adventure but still want to see amazing sea life? The Maui Ocean Center has a colorful Living Reef exhibit where you can spot unique swimmers like Hawaii's state fish, the humuhumu nukunuku apuaa. You can also see sea turtles, visit touch tanks, and walk through a 750,000 gallon tank filled with sharks.
Soak up the sun at Kaanapali Beach
There's a beach for every mood on Maui, and of them Kaanapali is a top spot for families, especially the section just south of Black Rock — a landmark where a torch is lit and a diver plunges into the sea at sunset every night. Rent snorkel equipment and within seconds you'll spot tropical fish. Grab a bite to eat at the open-air Whaler's Village shopping center that has access right from the beach walkway. Plan to stay in the quieter area of North Kaanapali, north of Black Rock, where the Westin Nanea Ocean Villas offers multi-bedroom suites with full kitchens and washer dryers, a fabulous lagoon pool, cultural activities, a kids club, and communal grills where you can make an easy stay-in dinner for the family.
Explore the largest Banyan Tree
The historic town of Lahaina is filled with original buildings from the 1800s when it was a bustling whaling town. The biggest attention grabber for kids is the massive, 60-foot high banyan tree (the largest in the United States), which has branches that extend across an entire block. There's always shade under the tree, making it the perfect spot to savor a tropical syrup-infused shave ice from one of the shops nearby.
Take a road trip
The Road to Hana is legendary: 50 miles of hairpin turns and one lane bridges that test a driver's mettle, even without a car full of kids who might succumb to motion sickness. Instead of plunging down the entire drive, turn it into a road trip exploration that suits your family. Going just a third of the drive (less than an hour without stops), you can have lunch in the funky beach town of Paia (kids love the pizza at Flatbreads), watch the windsurfers at Hookipa Beach, feel the cooling spray at Twin Falls, take a mini hike at Waikamoi Ridge Trail, and stop to see the colorful painted eucalyptus and enjoy some fresh fruit at Garden of Eden. Then turn around and head back to the beach.
Fun and spooky travel destinations for Halloween
For many people, Halloween travel typically involves a stroll around the neighborhood with the kids as they go trick-or-treating, or perhaps a drive across the city to a costume party. But for adventurous travelers who are searching for genuine thrills and chills on October 31st, a trip to one of these seven destinations is the perfect way to celebrate the spookiest day of the year.
Washington Irving's classic story “The Legend of Sleepy Hollow" tells the eerie tale of an unlucky schoolteacher who encounters a pumpkin-headed phantom while walking through the woods at night. In actuality, the fictional town of Sleepy Hollow is based on the real-life village of Tarrytown, New York. Every October, the residents of Tarrytown pay tribute to Irving's fable with a series of family-friendly events that attract visitors from far and wide. This year's celebration includes a spooky cemetery tour, an elaborate haunted hayride, vintage horror movies at the historic Tarrytown Music Hall and a possible visit from the Headless Horseman himself.
New Orleans Haunted History Tour
New Orleans is widely considered the ghost capital of the United States, and for very good reason. Founded as a French colony in 1718, the city has a rich history of attracting immigrants from Spain, Africa and Haiti, each of whom brought with them a unique set of superstitions and religious practices. Today, voodoo rituals, vampire legends and zombie tales abound in The Big Easy, and the best way to experience them is by taking one of the popular Haunted History Tours. Choose between the classic ghost tour, the haunted pub crawl, the creepy cemetery stroll and the authentic voodoo tour.
The Stanley Hotel
Nestled amid the glorious Rocky Mountains of Colorado, the beautiful Stanley Hotel is the real-life inspiration for Stephen King's terrifying bestseller “The Shining." In 1974, King and his wife Tabitha spent a night at The Stanley and quickly discovered that they were the only guests in the entire hotel. This sparked the author's fiendish imagination, and he began outlining the novel's chilling plot that same evening. Though he changed its name to The Overlook Hotel for the book, The Stanley remains the true setting. Today, fans of “The Shining" can celebrate Halloween at the hotel with a series of horror-themed events, including a murder mystery dinner, a lavish masquerade party and an official Shining Ball.
The Paris Catacombs
Throughout much of its history, Paris has been known as the City of Lights. Yet beneath its lovely streets, a more accurate description would be the City of Bones. That's because the skeletal remains of more than 6 million bodies are buried in the network of underground tunnels and narrow passages that wind their way below Paris. Since it was first opened to the public in 1874, this macabre labyrinth has become one of the most popular attractions in all of Europe. Catering to demand, a variety of catacomb tours are available for travelers who want to explore the hidden world of the dead.
Perched high on a cliff in the Arefu village of Romania, this atmospheric castle is considered by many to be the original home of Count Dracula himself. In reality, it was an imposing stone fortress belonging to the infamous warlord Vlad the Impaler, who was the inspiration for Bram Stoker's legendary vampire character. Built at the beginning of the 13th century, Poenari Castle is in a state of perpetual ruin, yet tours are still available to brave souls who are willing to climb the 1400 steps to reach its crumbling citadel.
The first people to celebrate Halloween (then known as the Festival of Samhain) were the ancient Druids of Ireland, so a trip to this 5,200-year old Druid tomb in Ireland's Boyne Valley is the perfect place to spend the holiday. Constructed during the Neolithic period by Stone Age farmers, Newgrange consists of a massive circular mound divided by a long stone passageway and filled with multiple burial chambers. According to Irish folklore, it was believed to be the dwelling of a god called Dagda, who wielded a massive club that was capable of raising the dead. Tours of the prehistoric monument are available to the public.
If you've ever dreamed of coming face to face with a genuine monster, why not spend this Halloween searching for aquatic sea creatures in Scotland? The legendary beast, affectionately nicknamed Nessie, was first spotted in the freshwater Loch as far back as the 6th century AD. Since then, there have been countless sightings, but aside from a handful of grainy photos, no actual proof has been captured. So grab a camera and reserve a seat on the Jacobite Loch Ness Tour. You just might be the one to prove its existence, once and for all!
If you go
Celebrating Girls in Aviation Day
We are proud to work with Women in Aviation so that together we can help break down barriers and promote inclusion while also inspiring a future generation of aviation leaders that includes women.
We kicked off Girls in Aviation Day by bringing in young women from Girls Inc. to meet a group of our female pilots and to try the flight simulators at our new flight training center in Denver.
We are continuously working to build a workforce as diverse as the communities we serve, which is why we are excited to hold Girls in Aviation Day events in a record number of 12 locations around the world. Through this event in Denver and the other events held across the globe, we are working to engage girls as they begin to think about their own futures so we can ensure a strong future of women in the industry.
Cuba: A city filled with culture and heart
Each week we will profile one of our employee's adventures across the globe, featuring a new location for every employee's story. Follow along every week to learn more about their travel experiences.
By Remote Reservations Sales and Service Representative Susie Grisley
My favorite travel experience was visiting the beautiful city of Havana, Cuba. My strong curiosity persisted when the U.S. and Cuban governments finally agreed to cooperate on U.S. citizens traveling to this previously forbidden place. Reviewing the documents, I learned we could go in under the "Humanitarian" category, as the borders had not been opened to come and go as any American pleased. A group of us gathered, including some of my Boston-based colleagues and my three sons. We purchased a ton of toys and goodies for the children of Cuba.
Upon arriving in this fortress of deteriorating concrete, old buildings and damaged structures, we found an amazing city full of culture and heart. The Cuban people were glowing with an unmatched happiness and welcomed us with open arms. They were friendly, hospitable and very excited to see us, the Americans. They are extremely proud of their city, which despite the broken sidewalks and crumbling walls, was insanely beautiful. The colorful buildings and the colorful working vintage Chevys are among the amazing things to see. They are so proud of their old cars. Out of necessity, they have learned to work on their own cars with very simple tools. If the car breaks down while driving, they simply get out, open the hood, twist and bang and get it running as they know how to do. No one honks at them if they are in the road. This is just their way. The insides of the cars are simple, yet they maintain them as their prized possessions. They all, however, have music! They love driving proudly through the streets in their shiny old cars with music pouring out the open windows. Riding in many of them, each "taxi" was a new experience of its own.
Despite the gorgeous architecture and the classic cars, it truly was heart-warming getting to mingle with the Cuban people and learning their way of life. They are a beautiful people with beautiful, happy hearts ready to greet every American.
When it came time to hand out toys and gifts, we carried our toy bag through the streets, and it was apparent to us the children did not live with much. The delight and smiles on their faces were unimaginable. Their gratitude was evident, and my only regret was that we did not have enough for every child we saw. I thought my heart would explode at their excitement and appreciation.
Havana, Cuba is a travel must. It is an unbelievable place with an unbelievable story.
I left Cuba with a new realization of what it is like to live in a closed nation. I found a vibrant society of happy people full of fun, music and culture. I came home with a love of Havana and its people forever in my heart.
It was a trip of a life time and an experience we will never forget.
7 family-friendly activities to celebrate fall
Ask someone to name their favorite thing about fall and you'll likely get a different answer depending on where they live. For many people, the mosaic of vibrantly colored leaves and foliage is what defines the months of September through mid-December. Others find the scent of autumnal spices like cinnamon, nutmeg and turmeric is what makes the fall so special. And for some, it's the cooler temperatures that make being outside even more enjoyable. Plus, fall is full of fun activities no matter where you are — from pumpkin patches and apple picking to watching football and enjoying a bowl of chili. All of these things, and more, make the fall so magical. To help you celebrate the season, here are seven fall-themed activities to try this year.
Go apple picking
Apple picking combines outdoor fun with delicious and healthy snacks that can be used in a variety of ways, making it the perfect fall activity for adults and children of all ages.. Though you'll find countless orchards around the country worth visiting this season, New England is widely considered a prime apple picking destination with over 120 varieties found in the region. It can be argued that the variety they are best known for is the McIntosh apple. This type of apple and many more can be found at Honey Pot Hill Orchards in the lovely town of Stow, Massachusetts, so be sure to stop in and take home a bushel that you pluck from the trees yourself. Picking times are from 9:30 a.m. until 5:00 p.m. daily, making it easy to schedule a trip.
Meanwhile in California, apple season runs until the end of November, giving you plenty of time to pick a few baskets of Red Delicious or Gala apples before winter. Riley's at Los Rios Rancho in the city of Yucaipa is one of the largest farms of its kind in Southern California and has been welcoming apple pickers to their 10,000-tree farm for more than 100 years. If you're considering a visit, you might want to plan to be there on November 23, since that's when they're hosting their famous Apple Butter Festival this year.
Visit a pumpkin patch
If there was a fall mascot, it would be a pumpkin, so to celebrate the true essence of the season, it's hard to beat a trip to a colorful pumpkin patch. A pumpkin patch is more than just a place to find the perfect candidate for this year's prize-winning jack-o'-lantern, it's a wonderful way to create cherished new memories with your children or friends. The Great Pumpkin Farm in Clarence, New York, is perfect for pumpkin picking, but also offers weekend activities throughout the fall, including scarecrow making lessons, cider brewing demonstrations, pumpkin pie eating contests, and live music and barbecues.
If you're traveling through the Midwest this season, hop aboard a vintage farm wagon at Polly's Pumpkin Patch in Chilton, Wisconsin, and make your way out into their scenic fields where you can pick as many pumpkins as you want for only $3 each. Other activities at Polly's include a livestock petting zoo, a 40-foot slide and a popular corn cannon that lets older kids launch corn cobs at targets for cash prizes.
Enjoy a harvest festival
An annual tradition in America that dates back to 1613, harvest festivals are outdoor celebrations that coincide with the growing and reaping seasons we all enjoy. Filled with food, fun, music and dance, you haven't truly experienced the wonder of the fall season until you've participated in a local harvest fest. The good news is that there are plenty to choose from around the country this year. Two of the most popular are the Autumn at the Arboretum festival in Dallas, Texas, which runs until October 31, and the incredible North Carolina Pecan Harvest Festival in Whiteville, North Carolina, which ends on November 3. Both of these festivals have been drawing huge crowds for years.
For a harvest fest that's slightly spookier, head to Wisconsin where you'll find the classic Jack O' Lantern Days celebration in the cozy town of Fish Creek, and the Halloween-themed Zombie Days festival on the coast of Chequamegon Bay. Ghoulish activities include an undead musical show, a zombie pub crawl and a traditional harvest festival pumpkin parade. The scary fun lasts from October 26 through October 27.
Hit the trails
Hiking is more than just great exercise; it's an excellent way to bring the whole family together during the fall. And since the leaves are changing colors, it's also a great way to snap some incredible nature photos. So lace up your hiking boots, grab your kids and your camera, and find a trail that's right for you. If you're looking for suggestions, Sterling Point Trail in Vermont and Rome Point Trail in Rhode Island are impossible to beat when it comes to picturesque fall hiking.
On the opposite side of the country, the trails at Dry Creek Falls in Portland, Oregon, were voted one of the most photogenic hiking spots on the west coast by BuzzFeed, and it's easy to see why once you've been there. Covering a distance of just over 4 miles, this beautiful trail is perfect for all skill levels, making it a solid choice for families with kids.
Roll in the hay
Hayrides and corn mazes are traditional fall activities that have never gone out of style, and for very good reason. There's just something wonderfully nostalgic about introducing a new generation of children to the simple pleasures of wandering through an overgrown corn maze, and with so many participating farms scattered across the country, there's a plethora of options to choose from. The Johnny Appleseed corn maze at Shady Brook Farm in Yardley, Pennsylvania, and the popular horse-drawn hayride at Papa's Pumpkin Patch in Bismarck, North Dakota, are two of the best.
In honor of Halloween, the massive haunted hayride at Fear Farm in Phoenix, Arizona, brings an assortment of ghosts, goblins and ghouls to life from early October until the first week in November. Filled with sinister special effects, creepy costumes and macabre makeup, this Hollywood-worthy hayride is recommended for adults and children over the age of 12. With five terrifying corn mazes to choose from, Fear Farm certainly lives up to its name!
Up, up and away
Hot air ballooning during the fall is a dazzling way to experience the season in all its natural splendor. After all, how else can you get a spectacular birds-eye view of the colorful trees as their leaves change from green to golden orange? Balloons Over Letchworth, located near New York's Letchworth State Park, offers astonishing views of the surrounding area, including majestic waterfalls and stunning forests. Best of all, they offer a variety of family tour packages, so you'll find just what you're looking for, regardless of the size of your group.
If you're visiting Southern California's wine region this fall, reserve a balloon ride with the fine folks at California Dreamin'. Their friendly FAA commercial licensed pilots will take you and your family on an unforgettable balloon voyage high above the vineyards of Temecula wine country.
Pitch a tent
Though typically associated with summer, in many ways the fall is truly the best time of year to go camping. Thanks to the cooler weather, there are few — if any — insects to bother you and your family. Plus, there are less people claiming all the best spots, so you should have no problem picking a prime location to pitch your tent. And when it comes to toasting marshmallow for s'mores over an open campfire, everyone agrees that they simply taste better when eaten on a brisk autumn night.
For the ultimate fall camping trip, book a spot at Earth First Farms in southwest Michigan and set up your tent in an actual organic apple orchard. The 49-acre farm provides campers with complimentary firewood and plenty of fresh produce to pick.
The feedback from customers and employees was clear: we needed to improve our boarding process. As part of our ongoing efforts to put customers at the center of everything we do, we identified boarding as an opportunity to improve the airport experience. We tested a variety of different boarding processes on thousands of flights across multiple airports. Best practices emerged from each test, and combined, they now form what we are calling "Better Boarding".
Better Boarding consists of three key improvements
Less time in line:
By reducing the number of boarding lanes, there is more space for customers to enjoy the gate areas, many of which have been completely remodeled with more comfortable seating and in some airports, the ability to have food and drinks from within the airport delivered directly to the gate area. Over the years, we have invested millions of dollars in our terminals, and now with less time spent standing in line, customers will have more time to dine, shop, relax, work or enjoy a United Club℠.
Simplified gate layout
Say goodbye to the five long lines we see today
Group 1 will board through the blue lane.
Group 2 will board through the green lane, followed by groups 3, 4, and 5.
Late arriving customers in Group 1 and 2 will use the blue lane.
Customers in groups 3, 4, and 5 always use the green lane.
We are providing customers with more information throughout the boarding process so that they feel more at ease, and more equipped with the latest information about their flight. Customers with the United app can receive a push notification once their flight starts boarding. Customers will only receive the notification if they've opted in for push notifications and have a mobile boarding pass in the app's wallet.
Be in the know about boarding
Customers will receive boarding notifications through the United app (if they've opted in for notifications).
Improved gate area digital signage to guide customers through boarding.
Balanced groups and better recognition:
United MileagePlus® Premier 1K® customers will now pre-board and United MileagePlus Premier Gold customers will be boarding in Group 1. For more information on our boarding groups, visit: https://www.united.com/web/en-us/content/travel/airport/boarding-process.aspx
Improved premier customer recognition
We're happy to make them happy
Improved premier recognition and better positioning of customers to create balanced boarding groups.
The new Better Boarding process is just one of the steps we are taking to improve the customer experience. We will continue to collect feedback from customers on ways we can further improve boarding and you may receive a post-travel survey to tell us more about your experience
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Five magnificent stops between Honolulu and Guam filled with spectacular scenery along the way, and then back again. Join Big Metal Bird host, Phil Torres, as he explores our unique Island Hopper route, and discovers what the route means to the people of Micronesia.
It was an unusual sight: a flame on a plane -- but that's exactly what passengers on a flight from Boston to Chicago witnessed as we transported the very special cargo on July 18. The flame was enclosed in a secure lantern and accompanied by a Special Olympic athlete and two Guardians of the Flame – members of a group of more than 100,000 law enforcement officers whose role is to protect and ensure the delivery of the Special Olympics Flame wherever it travels.
This wasn't just any flame, however; it was the Special Olympics' Flame of Hope, the flame which lit the Eternal Flame of Hope to kick off Special Olympics' 50th anniversary celebration Friday morning.
CEO Oscar Munoz, General Counsel and EVP Brett Hart; and Community Affairs VP Sharon Grant, along with many employees and customers, greeted the Flame upon arrival to O'Hare International Airport, where it was presented to local Guardians of the Flame.
We didn't just transport the Flame of Hope on board one of our flights, said Oscar. "That flight symbolized how we are taking the values of inclusion and respect, which that Flame represents, fully on board as a company."
From O'Hare, the Flame traveled to Soldier Field, the site of the very first International Special Olympics Summer Games 50 years ago, and where the Law Enforcement Torch Run® took place the morning of Friday, July 20. More than 100 employees participated in the event, a four-mile course along the lakefront in downtown Chicago, along with hundreds of law enforcement officers and Special Olympics athletes from throughout Illinois and the world.
I saw people from all over the world come together for a great cause, said Global Catering Operations Projects and Performance Manager Yana Strutz, who participated in the Torch Run, "It is wonderful to see my colleagues take time out of their busy schedules to ensure that Special Olympics athletes get the time and attention they deserve."
The run concluded with the lighting of the Eternal Flame of Hope monument, a flame that symbolizes the eternal hope that Special Olympics provides to athletes and their families. The flame will stay forever ignited inside the permanent, 30-foot monument outside of Soldier Field.
United will go beyond just flying the Flame of Hope on one flight, we will 'carry the torch' everywhere we fly and spread the light of this inclusion revolution. We intend to be ambassadors for this movement everywhere we operate, said Oscar.
Our partnership with Special Olympics represents our continuing effort to break down barriers and further build on Special Olympics' remarkable legacy of inclusion by engaging our employees around the world.
On March 8, 2018, we announced a new global relationship with Special Olympics, an organization we've partnered with for many years focusing on supporting the spirit of inclusion with our employees through local communities and through our Charity Miles Program. United's increased sponsorship includes support for major Special Olympics events, including the Special Olympics 50th Anniversary celebrations in Chicago, site of the very first International Special Olympics Summer Games in 1968, and the 2018 Special Olympics USA Games in Seattle.
In addition, United will engage with local Programs in our key markets around the world. Special Olympics embodies our shared purpose to connect people and unite the world. With more than 5 million athletes and 1 million coaches and volunteers in 172 countries, our employees and customers will join forces with Special Olympics to achieve our shared vision of inclusion. Together, we hope to end discrimination against people with intellectual disabilities.
Our relationship with Special Olympics represents a continued effort to break down barriers and further build on the organization's remarkable legacy by engaging our customers and employees around the world. Working together, we created new training that specifically reflects insights from Special Olympics, including training scenarios with real-life situations that individuals with intellectual disabilities face when traveling. By the end of 2018, more than 60,000 United frontline employees will have participated in the new training modules that reflect Special Olympics insights as United takes steps to deliver a world full of inclusion.
Check back this summer for coverage from Special Olympics 50th Anniversary celebrations in Chicago and 2018 Special Olympics USA Games in Seattle.