Three Perfect Days: Nova Scotia - United Hub
Hemispheres

Three Perfect Days: Nova Scotia

By The Hub team, August 04, 2015

Story by Nicholas DeRenzo | Photography by Chris Sorensen | Hemispheres, August 2015

Canada's second-smallest province tends to conjure images of picturesque lobstering villages, rocky beaches, lonely lighthouses and cold weather. It's true, the winters here can be harsh, but Nova Scotians generate their own kind of sunshine. In fact, the province's defining characteristic is a pervasive sweetness. You can see it everywhere: from the candy colors of its clapboard cottages to the cutesy nickname for non-locals (“come from aways") to the syrupy sauce atop the province's trademark late-night snack (a beef-and-pork gyro glazed with icing). It's a place that, even on the foggiest days (and there are many), could never be described as gloomy.

Day 1 Graphic

In which Nicholas goes museum-hopping and tackles the mythic donair

Morning in Halifax means passengers streaming off cruise ships at the bustling seaport, eager to stretch their legs. I'm feeling no such cabin fever, having just awoken in my large, luxurious bed in the nearby Prince George Hotel. Cup of coffee in hand, I stand at my window, looking out over the city's historic downtown.

Breakfast is nearby at Norbert's Good Food, a sunny eatery inside the Halifax Seaport Farmers' Market. Established in 1750, this is North America's oldest farmers market, and its current cavernous home accommodates more than 250 vendors on weekends. Norbert's is well named. Everything on my plate—eggs, bacon, potato rosti—is sourced from the owner's farm or one of his neighbors'. Outside, ships and sailboats drift by, continuing the maritime tradition that has been the backbone of this town for centuries.

Carrie-Ann Smith, Chief of Audience Engagement at the Canadian Museum of ImmigrationCarrie-Ann Smith, Chief of Audience Engagement at the Canadian Museum of Immigration

Between 1928 and 1971, more than a million immigrants landed next door, at Pier 21, the Ellis Island of the Maritime Provinces (Nova Scotia, New Brunswick, Prince Edward Island). Today, the old redbrick terminal houses the Canadian Museum of Immigration, which was given a $30 million overhaul this summer. I'm here to meet Carrie-Ann Smith, the museum's chief of audience engagement and the brains behind its transformation.

“Listen, Ellis Island was built as a palace; Pier 21 is a shed," Smith says, standing in the expansive entry hall. “But it had this beat-up wooden sign that said 'Welcome Home to Canada,' which I think is just lovely." She's designed a museum that's heavy on interactivity: Visitors are invited to pack virtual suitcases, try on period clothes or set tables for dinner. “They wouldn't let me add a seasickness-inducing machine," she says. “I wish the whole building rocked."

Smith wants to show me her city, so we head outside. As we approach the curb, cars practically screech to a halt to let us cross. Overbearing courtesy, Smith says with a laugh, is one of the province's defining traits. “If you even think about crossing the street here, they stop. Sometimes I pace on the sidewalk, so they don't feel obligated." Fighting politeness with politeness: the Canadian way.

“Every postwar smart aleck came to Canada. I met a Polish man who, when he arrived here, saw a sign saying 'Drink Canada Dry.' he likes to say,'And I've been trying to ever since!'" —Carrie-Ann Smith

We stroll past Pizza Corner, an intersection named for its concentration of pizzerias. At night, with its mix of tourists and Haligonians spilling out of bars, the place has the feeling of Times Square writ incredibly small. Many of these revelers are on the hunt for Nova Scotia's most iconic after-hours snack: not pizza, but donair, a local riff on the gyro supposedly concocted in the 1970s by a Lebanese pizzeria owner (regular gyros were deemed too exotic for local tastes). The lamb was swapped out for beef and pork, and the garlicky yogurt sauce became a sweet white glaze made from evaporated milk and sugar, with a splash of white vinegar and garlic powder.

“That sauce is just candy," Smith says. “Maybe I've never been drunk enough to enjoy it." Despite her warning, I assure her I'll try one tonight.

Next, I head to the Maritime Museum of the Atlantic, which features exhibits on two catastrophes: the 1912 sinking of the Titanic (survivors went to New York; the dead came to Halifax) and the 1917 Halifax Explosion. Though less famous abroad, the latter is a city-defining tragedy; two ships, one filled with ammunition, collided and caused the largest man-made blast of the pre-nuclear age, flattening much of the city and killing almost 2,000. These century-old nautical incidents still loom large and in unexpected ways. The Five Fishermen restaurant, for example, was once a funeral home where Titanic victims were kept before burial. Across the street, the city's oldest building, the 1750 St. Paul's Church, has bits of wood and iron from the explosion embedded in it.

Lobster at the South Shore Fish Shack in Lunenburg

BOOM!

As I leave the museum, a huge blast rings out—bad timing, to say the least. A passing woman notices my expression and smiles in a don't-worry way. “We're not under attack," she says. “That's just the noon gun." Every day, it turns out, the city's hilltop fort fires off a cannon at midday (the ritual has its own Twitter account, @HalifaxNoonGun, with the same Tweet repeated every day at the same time: “#boom").

Feeling a bit #hangry, I head for lunch at 2 Doors Down,chef Craig Flinn's ode to elevated classics. Hearty menu items like smoked potato chowder, crispy haddock burgers and chicken dinner poutine—pulled chicken, cheese curds, peas, stuffing and gravy atop a pile of fries—are the kind of rib-sticking dishes you'd need to get through a Canadian winter.

Winter is also a theme at the nearby Art Gallery of Nova Scotia, where I find Inuit carvings and folk paintings depicting the kind of weather you wouldn't send a dog into. A highlight of the collection is the relocated one-room cottage of the province's most famous folk artist, Maud Lewis, who died in 1970 at the age of 67. Life was hard for Lewis, who stood under five feet tall due to juvenile arthritis, but you'd never know it from her home, in which every surface is painted with an ecstatic array of flowers and butterflies and birds.

Halifax is a hilly city, which works in my favor after my gravyful lunch. I make my way up a steepish slope, pausing in the city's old Grand Parade, bracketed by monumental City Hall, a late-19th-century sandstone pile dominated by a seven-story tower (its clock fixed at 9:04 to mark the Explosion), and the white Georgian facade of St. Paul's. From here, it's a few minutes up to the city's most recognizable landmark: the Halifax Citadel, aka Fort George, which was established here by the British in 1749 to keep the French at bay.

The Tangled Garden in Grand-Pré

The strategic value of the star-shaped fortification's hilltop position—225 feet above sea level—has given way to its sightseeing potential. From the ramparts, I look out over the city's bristling steeples, the forested harbor islands and the smattering of small-fry skyscrapers (the tallest tower here, Fenwick Place, is 322 feet). Closer by are the kilted reenactors of the 78th Highlanders troop, who march in formation in the dusty courtyard below. Oh, right: Nova Scotia. New Scotland.

In the fort gift shop, I'm grilled about my travel plans by the woman behind the counter. Tomorrow, I tell her, I'm heading to LaHave, a coastal town about 70 miles southwest of here, to meet an indie singer named Jennah Barry. “Oh," she says, “I went to high school with her!" Small world. Smaller province.

Heading back into town, I stroll past broad Halifax Common and the Crayola-colored clapboard houses of the North End, a trendy neighborhood that was once the city's industrial heart. I'm having dinner at Field Guide, a hip new eatery (chalkboard menus, yellow metal bistro chairs) run by chef Dan Vorstermans and his wife, Ceilidh Sutherland. Despite the modern flair, the food tastes deeply of the land. A salad of turnips, sorrel puree, cured egg yolk, pickled beets and watermelon radish comes topped with seasonal fiddlehead ferns. “We all went up to Ceilidh's parents' house in Tatamagouche to pick them," the waiter says.

Pan-fried gaspereau, a local river herring, is served with crunchy fried roe sacks and black garlic mayo. There's even a high-minded nod to the donair I've heard so much about, in the form of a steamed bun in which Vorstermans restores the original lamb and adds a bit of lamb liver for “an earthy, gamey, mineraly flavor," plus a sweet but nuanced sauce of house-made condensed milk, fresh garlic and apple cider vinegar.

After dinner, I head across town to Argyle Street, a strip of Anglo-Irish-Scottish pubs, many with live music (heavy on the fiddle) streaming out the windows. I'm here to have a drink with Andrew Al-Khouri, a former “Master Chef Canada" finalist who hails from Cape Breton, Nova Scotia's version of the Scottish Highlands. Fittingly, I meet Al-Khouri at the Loose Cannon, a wood-paneled pub with more than 70 Scotch varieties. After a shot of Glenora Glen Breton—North America's first single-malt whiskey, also from Cape Breton—I find myself once again discussing donair.

The Halifax Citadel Royal Artillery and the cannon that fires off the daily noon gun

“They asked us to submit an audition dish, and I did donair gnocchi as a joke," the chef says of his reality TV stint. “Most people made Wagyu beef—mine cost $1.50 to make." Al-Khouri has spent years drawing inspiration from the late-night snack. In college, he invented the donair omelette after passing out drunk on top of one and trying to figure out what to do with its mangled remains. Since then, he's come up with duck donair poutine and a frisée and beet salad served in an edible donair-meat cup.

Al-Khouri suggests we go get a couple of donairs for the road. A minute later, we're at Mezza Lebanese Kitchen. “He's from New York," Al-Khouri tells the guy behind the counter, “so make him the best donair ever!" It's messy, meaty and weirdly sweet. In other words, perfect.

In which Nicholas traces the Lighthouse Route and makes beachside s'mores

Halifax has long served as an entry point to Nova Scotia, but my plan for today is to see what lies beyond. I set out early and wind down the coast to the South Shore, which looks and feels like rural Maine. Fifteen minutes outside the capital, I'm surrounded by pine-studded islets, pristine lakes, rocky beaches and cottages with brightly colored Adirondack chairs pointing out toward the sea.

Like pretty much everyone who travels the Lighthouse Route, I pull into Peggy's Cove to get a look at the trail's namesake—a perfect white lighthouse on a wave-beaten promontory, shrouded in photogenic fog. Just behind me is an equally lovely lobster-fishing village. It's the kind of view that makes you entertain relocation fantasies, although the porcupine waddling across the street as I depart might be overdoing the cuteness a bit.

Andrew Al-Khouri, Cook and “Master Chef Canada" contestant (and yes, he's eating a donair)

After a quick stop for coffee and snacks at the cozy bookstore/bakery Biscuit Eater, farther down the coast in Mahone Bay, I'm on to Lunenburg. This colorful cod-fishing town is home to the continent's best-preserved planned British colonial settlement, dating to the 1700s—a distinction that has earned it the status of UNESCO World Heritage Site. It'd be easy to do a drive-by gawk, but I'd like to get a closer look, so I've set up a tour with seventh-generation Lunenburger Shelah Allen, who co-owns Lunenburg Walking Tours.

We meet at the town's turreted High Victorian showpiece, the Lunenburg Academy, where Allen went to elementary school. “This is gallows hill, surrounded on three sides by a graveyard—lots of fodder for children's imaginations," she says. “People always expect it to be scary or haunted, but I have to say, 'Sorry! Happy building!'"

“What's awesome about Nova Scotia is that it's the kind of place where you'll find yourself drinking in a kitchen with ten fiddle players." —Andrew Al-Khouri

As we stroll the surrounding streets, Allen points out a cod atop a church weathervane. “People always ask if the fish is a Christian symbol," she says. “And I say, 'Sort of—it's a symbol of what we're most thankful for.'" She also introduces me to a renowned architectural flourish that originated here, the Lunenburg Bump, a protruding window in which the lady of the house would sit and knit, to see and be seen. “I think of it as early Facebook," she says.

Allen is quick to note that Lunenburg isn't too precious about its heritage. “We don't wear costumes," she says. And while the pink and blue and red buildings may look fanciful, they house hardware stores and bars. This is a working town.

We head down toward the waterfront to grab lunch at the South Shore Fish Shack, where Allen insists I order the lobster. “The water's super-cold, the shells are harder, the meat's sweeter—we have the best lobsters in the world here," she says. “Though people from Prince Edward Island would say we're full of crap." I hate to take sides in a Maritime dispute, but the lobster is pretty amazing.

The colorful houses of Lunenburg

On my way out of town, I stop into Ironworks Distillery, which occupies an 1890s blacksmith shop. Along with dark rum (a nod to the province's rum-running days), the distillery makes liqueurs with flavorings like cranberry and a hearty local fruit called arctic kiwi. I grab a bottle of apple vodka, which still tastes faintly of the fruit grown in the province, and receive a perfectly Nova Scotian outburst when my credit card doesn't swipe. “Oh turtleneck!" says the cashier, and then, under her breath, “That was me swearing."

After a short ferry ride across the LaHave River, I stop at the LaHave Bakery. The place feels like an old general store, with wooden shelves loaded with fresh bread made from locally milled grains. It's the perfect spot to meet Jennah Barry, a rootsy redheaded spitfire singer-songwriter who recorded her indie folk-pop album, Young Men, just across the river, and who lives nearby “on top of this hill, in a little cabin I built."

Barry clearly has a kinship with the area, especially this bakery. “This is the hub," she says. “If you don't know where anyone is, you just come here. None of my friends have cell phones, which is great. When people say they'll be somewhere, they'll really be here. We're the least apathetic people in the world."

How does being from Nova Scotia play into the way people perceive her? “People see me as this sweet rural girl," she says. “I don't feel like an apron-wearing country girl … though I guess I am? I will say I am a very aggressive driver."

Peggy's Point Lighthouse

And if this whole singing thing doesn't work out? “I always have a job waiting for me in PEI," she says with a laugh, noting her resemblance to the neighboring province's most famous export, Anne of Green Gables.

Next, Barry takes me upstairs to meet her friend Jesse Watson, owner of Homegrown Skateboards. Here, in a raw attic space that houses a bowl for testing boards, Watson crafts decks out of Canadian hardrock maple and sells T-shirts with slogans like “Too much moxie breeds mayhem in the streets"(from a 1965 Life headline about skateboarders). Talk turns to this year's once-in-a-lifetime winter.

“It was arctic, full-on," Watson says. “No one could go out, but there was this weird romance of isolation."

“You get kind of squirrelly," adds Barry. “You get up to weirder stuff, because you have to." As for what counts as weird in these parts: “We're going to an Under the Sea costume party tonight, and everyone's congregating here to finish up their costumes," says Watson, who will be going as a shark head.

“And I'm gonna cut a hole in this blue tarp," says Barry, “and be water."

The Luckett Vineyards phone booth

I'm sure I could have whipped up a mean kelp get-up, but I have to head farther south before nightfall. I'll be staying at the White Point Beach Resort, a 1928 family retreat overlooking the Atlantic that calls to mind the Catskills lodge in Dirty Dancing. A sign by the entrance reads, “Children and bunnies are everywhere," and there's truth in advertising. The lawn around my swank-summer-camp beachfront cabin is hopping with domesticated rabbits that escaped and multiplied decades ago. The resort hands out paper baggies of rabbit food by the front desk, but I can't help but feel they'd do better handing out packets of rabbit birth control.

After a dinner of deliciously rich planked salmon chowder and homegrown mussels at the resort's Elliot's Dining Room, I head to the beachside bonfire for s'mores, served with a rotating slate of Nova Scotia–born products, including haskap jam, made from a dark blue Japanese berry that's fast becoming this region's superfood du jour. It shows up everywhere here.

I take a stroll on the beach until my sugar high wears off and then head to bed, where I'm warmed by a crackling fire. And yes, it took this city boy quite a few tries to get it going.

In which Nicholas pretends to know about wine on the shores of the Bay of Fundy

I start my day at Elliot's, watching surfers brave the chilly Atlantic, as I dig into pancakes and chorizo hash slathered in maple syrup (remember, it's all about nostalgic Canadiana here). Then I'm on the road, heading across the province to the up-and-coming Annapolis Valley wine region, on the Bay of Fundy. Separating Nova Scotia and New Brunswick, the bay boasts the world's highest tides. There can be a 50-foot difference between high and low tide here, as more than 100 billion tons of water drain out twice daily, stranding boats (and unlucky fish) on the dry seabed.

Within two hours, pine forests open up to rolling meadows, weathered barns and dairy cows, then the tell-tale geometry of wine country—rows, rows, rows. I end up in the college town of Wolfville, where I'll be staying at the Blomidon Inn, which occupies a stately 19th-century sea captain's mansion.

Jennah Barry, Singer-songwriter

First, a reenergizing cup in nearby Grand-Pré, at Just Us! Coffee, Canada's first fair-trade coffee roaster. It's the kind of café where your barista may discuss the subtle distinctions between Peruvian and Ethiopian beans, but it's also just a casual hangout (as evidenced by the farmer parking his John Deere out front). Next door, I duck into the Tangled Garden, which feels like the cottage of a friendly sorceress. Dried flowers, grown outside, hang from the rafters; jewel-tone bottles and jars line every shelf, filled with things like cherry anise hyssop jam and rose petal and lavender vinegar.

For lunch, I'm meeting Gillian Mainguy, director of the Atlantic Wine Institute. A native Ontarian—which makes her a CFA, or “come from away"—she has a back-slapping, shoulder-punching manner. We're not in Bordeaux anymore, Toto. This newly hip wine region is racking up the accolades (a local sparkling wine recently beat Champagne at a global competition), but it hasn't let success go to its head.

“We're getting a lot of hype among wine geeks," Mainguy says. “But we want to be approachable. We never want to be snobby." We meet at Luckett Vineyards, where her husband is winemaker. “Which," she promises, “isn't the only reason I took you here!" Owner Pete Luckett is a British entrepreneur behind the local Whole Foods–style market Pete's Frootique, and his heritage crops up in clever ways, including the red phone box in the middle of the vines (offering free calls within North America) and wine names like Black Cab, a red made from sun-dried grapes.

“I used to live in Toronto. I got super - overwhelmed, because there was so much noise stress. When I got back to Nova Scotia, the music just came pouring out of me—tons of musicians come out of here." —Jennah Barry

Over steak and mushroom pie on the patio, we talk about the terroir here. The cold climate makes it ideal for crisp whites, including the region's first appellation variety, Tidal Bay, a blend of Nova Scotia–grown grapes. Ten area wineries offer takes on the signature blend. I'm a wine novice, but I taste grapefruit and lychee. “There's definitely a pucker there," she says, “It pairs beautifully with Nova Scotia lobster." Like a bracing spritz of lemon.

Next, it's a 10-minute drive to Grand-Pré National Historic Site, a peaceful refuge of manicured gardens and songbird-filled woods dedicated to the 1755 expulsion of the French-speaking Acadians by the British. They'd go on to resettle as far south as Louisiana, where they became known as the Cajuns. While they were once dominant throughout Nova Scotia, the Acadian presence has been all but wiped out, save for a few Francophone towns founded when the Acadians were allowed to return home decades later.

A surfer at White Point Beach Resort

Inside the site's 1922 memorial church, I meet ranger François Gaudet, a descendant of the expelled who sees his own return to the area as an act of historic defiance. “I'm an artifact of the deportation," he says. “I should not be here. I should not speak French. I consider myself a miracle." He points out a statue of Evangeline, the heroine of an 1847 Henry Wadsworth Longfellow poem about the expulsion.

“If it weren't for Longfellow, we might not even know about the Acadians," he says. “The poem used to be required reading in schools, but the newer generation doesn't know about that story." With that, the park's resident cat strolls by, brushing against my leg. Her name? “Evangeline, of course."

The surrounding farmlands were reclaimed from the bay by an ingenious system of Acadian dikes that tamed the Fundy's fearsome tides back in the 1680s—a plan so inventive the area was named Nova Scotia's third UNESCO World Heritage Site in 2012, one of only 16 in all of Canada. I drive through the valleys, stopping at Fox Hill Cheese House, a dairy farm where swallows tumble in the breeze, and at Gaspereau Valley Fibres, a yarn store watched over by a small herd of alpacas.

A bunny at White Point Beach Resort

I finish my evening with a dinner of rabbit torchon and salad with brown butter vinaigrette at Le Caveau restaurant at the Domaine de Grand-Pré winery. Kenan Thompson from “Saturday Night Live" is also here at the winery, sipping Tidal Bay. This, I think, is the new Nova Scotia, a place where New York celebrities rub shoulders with dairy farmers, where winemakers out-French the French.

After dinner, I drive up to the Blomidon Lookoff. In the half light, the land below looks like a faded patchwork quilt. It's not the most dramatic scenery I've encountered here, but it's among the most significant, reclaimed from the sea by age-old ingenuity. Up here, I appreciate the connection Nova Scotians have with the land. You hear them tell of it when they recount stories both historical and personal. As Ironworks Distillery co-owner Pierre Guevremont told me earlier, while we sipped his flavored spirits, “The rhubarb liqueur is our most emotional product, because everyone has a link with their grandmother's backyard. We all have a rhubarb story."

Hemispheres senior editor Nicholas DeRenzo is looking into opening a donair food truck in Brooklyn.

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This article was written by Nicholas DeRenzo from Rhapsody Magazine and was legally licensed through the NewsCred publisher network.

Looking back at a landmark year with Special Olympics

By Ryan Wilks, October 19, 2020

Earlier this summer, we shone a light on our flagship partnership with Special Olympics and our commitment to the Inclusion Revolution. In that same story, we introduced you to our four Special Olympics Service Ambassadors, Daniel, Kyle, Lauren and Zinyra (Z), who, this month, celebrate one year working at Chicago O'Hare International Airport as part of the United family.

This groundbreaking, inclusive employment program took off as a part of our ongoing partnership with Special Olympics, a community relationship that employees across the company hold close to heart. The original 'UA4' (as they call themselves) have become an integral part of the United team serving customers at O'Hare Airport. Even from behind their masks, their wide smiles and effervescent spirit exude and bring life to the service culture of excellence we strive towards every day.

"The UA4 are more than just customer service ambassadors. They are shining examples of how inclusion, accessibility and equity can have monumental impacts on the culture and service of a business and community," said Customer Service Managing Director Jonna McGrath. "They have forever changed who we are as a company. While they often talk about how United and this opportunity has changed their lives, they have changed ours in more ways than we can count."

In the two years of partnership with Special Olympics, United employees have volunteered over 10,500 hours of service at events around the world and donated over $1.2 million worth of travel to the organization.

"This inclusive employment program is what community partnerships, like ours with Special Olympics, are all about: collaborating to identify areas where the needs of the community intersect with the cultural and business opportunity, then creating the infrastructure and programming to bring the two together," said Global Community Engagement Managing Director Suzi Cabo. "Through this program, our goal is to show other companies that when you put a committed effort and focus towards inclusion and breaking down barriers, you transform lives. I challenge other business around the world to follow our lead in joining the Inclusion Revolution."

Check out the video below to hear from our Special Olympics Service Ambassadors firsthand.

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Spotlighting our own during Hispanic Heritage Month

By The Hub team, October 13, 2020

We celebrate Hispanic Heritage Month from September 15 th through October 15th and take the time to recognize the important contributions of our colleagues of Hispanic descent in the United family.

This year, we hosted virtual events organized by our multicultural business resource group UNITE to celebrate Hispanic Heritage Month, covering topics ranging from immigration reform to Hispanic leadership. We're also taking a moment to highlight Latinx employees nominated by their peers for their contributions both at and outside of work.

These nominees have demonstrated leadership in their position and through their character. Take a moment to read their own words about how their background and heritage plays a role in the way they interact with customers, in how they support their colleagues and why it brings valuable perspective to their work.

Vania Wit – VP & Deputy Counsel

Photo of Vania Wit, VP & Deputy Counsel for United Airlines

"I am the Vice President and Deputy General Counsel in the legal department. I am an attorney and have worked in the legal department for over 21 years and am currently responsible for a number of different legal areas – such as litigation, international, commercial and government contracts, labor, employment and benefits, antitrust. I have the privilege of working with a tremendous team of attorneys who are directly leading and managing these areas. One of the things I like most about my job is simply getting to know the backgrounds and personal stories that everyone has about their paths to United or their passion for the industry. Being the daughter of immigrants from South America and growing up in a family who relies heavily on air travel to connect us to our close family and friends is an integral part of my story and what drew me to this industry and this company."

Kayra Martinez – International Flight Attendant, FRA

Photo of Kayra Martinez on board an aircraft

"I love that my work as a flight attendant brings me all over the world and allows me to connect with diverse people across the globe. Because of my Spanish heritage, I've been able to use my language as a way to connect with passengers, crew members and people from every nationality. In addition, my heritage gives me a very close connection to family, creating community and using inclusion as a way to bring people together. After transferring to Europe, I was able to study German, more Spanish, Italian and Arabic. Outside of work, I'm the director and founder of a nonprofit organization that empowers refugees through art. Hundreds of children and adults fleeing war-torn countries have found healing through my art workshops. These refugees are currently displaced in Greece. Their stunning paintings are then sold in art galleries and communities around the world, raising awareness and putting income directly into the hands of refugee artists."

Adriana Carmona – Program Manager, AO Regulatory Compliance

Photo of Adriana standing in front of a plane engine

"I've been incredibly lucky to have amazing leaders during my time at United who have challenged me from day one to think outside the box, step out of my comfort zone and trusted me to own and deliver on the tasks assigned. I think this sense of ownership is largely shaped by my Latino background, which values responsibility, respect and accountability and taking full charge of what's in your control to be able to deliver accordingly."

Harry Cabrera – Assistant Manager, AO Customer Service, IAH

Photo of Harry Cabrera

"My desire to help people is what drove me to start my career in Customer Service over two decades ago. Currently I provide support to our coworkers and customers at IAH , the gateway to Latin America and the Caribbean. As a Colombian native celebrating Hispanic Heritage Month, I'm proud to see the strength that my fellow Latinos forge every day at United Airlines. Family values are a cornerstone of the Latin community; I consider my coworkers to be part of my extended family. Mentor support throughout the years gave me the opportunity to grow professionally. The desire to do better and help others succeed is part of that heritage. I collaborate with our Latin American operations and create ways to improve performance. No matter what language you speak, the passion for what you do and being approachable makes the difference in any interaction."

Juciaria Meadows – Assistant Regional Manager, Cargo Sales

Photo of Juciaria Meadows in a Cargo hold

"During my 28-year career, I've worked across the system in various frontline and leadership roles in Reservations, Customer Service and Passenger Sales in Brazil. I moved to the U.S. in 2012 to work as an Account Executive for Cargo. It did not take too long for me to learn that boxes and containers have as much a voice as a passenger sitting in our aircraft. My job is to foster relationships with shippers, freight forwarders, cosignees, etc. and build strong partnerships in fair, trustworthy and caring ways where United Cargo will be their carrier of choice. That's where my background growing up in a Latino family plays an important role in my day-to-day interactions. I've done many wonderful sales trainings provided by United and my academic background , but none of them taught me more than watching my parents running their wholesale food warehouse. Developing exceptional relationships with their customers, they always treated them with trust and respect. They were successful business people with a big heart, creative, always adding a personal touch to their business relationships and I find myself doing the same. It's a lesson that is deep in my heart."

Shanell Arevalo – Customer Service Representative, DEN

Photo of Shanell Arevalo at work

"I am Belizean and Salvadoran. At a young age my family moved to California from Belize. Although I grew up in the United States , one thing my parents taught me was to never forget the culture, values and principles I was raised on. This includes showing love, compassion, and respect to all people. We learned to put our best foot forward for any situation and always put our heart and mind into everything we do. In my position as a customer service agent, it's the difference of showing the love, compassion and respect to our passengers to show that this is not just a job but rather a passion of genuinely caring for our people. Being Latina, we are raised to always take care of our family, and the way I take care of passengers is the way I would take care of my family. If there's one way I know I can make a difference with our Spanish speaking passengers, it's being able to speak the language. The glow that comes over a passenger's face when they realize there's someone who can speak Spanish is absolutely an indescribable feeling. With that glow comes comfort and joy. The small comfort they get from knowing someone can connect with them makes all the difference in their experience."

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United Cargo responds to COVID-19 challenges, prepares for what's next

By The Hub team, September 30, 2020

Even before the COVID-19 pandemic, United Cargo has supported a variety of customers within the healthcare industry for over 10 years. Three key solutions – TempControl, LifeGuard and QuickPak – protect the integrity of vital shipments such as precision medicine, pharmaceuticals, biologics, medical equipment and vaccines. By utilizing processes like temperature monitoring, thermodynamic management, and priority boarding and handling, United Cargo gives customers the peace of mind that their shipments will be protected throughout their journey.

With the global demand for tailored pharmaceutical solutions at an all-time high, we've made investments to help ensure we provide the most reliable air cargo options for cold chain shipping. In April this year, we became the first U.S. carrier to lease temperature-controlled shipping containers manufactured by DoKaSch Temperature Solutions. We continue to partner with state-of-the-art container providers to ensure we have options that meet our customers' ever-changing needs.

"Providing safe air cargo transport for essential shipments has been a top priority since the pandemic began. While the entire air cargo industry has had its challenges, I'm proud of how United Cargo has adapted and thrived despite a significant reduction in network capacity and supply," said United Cargo President Jan Krems. "We remain committed to helping our customers make it through the pandemic, as well as to doing everything we can to be prepared for the COVID-19 vaccine distribution when the time comes."

Our entire team continues to prioritize moving critical shipments as part of our commitment to supporting the global supply chain. We've assembled a COVID readiness task team to ensure we have the right people in place and are preparing our airports as we get ready for the industry-wide effort that comes next.

In cooperation with our partners all over the world, United Cargo has helped transport nearly 145 million pounds of medical supplies to aid in the fight against COVID-19, using a combination of cargo-only flights and passenger flig­hts. To date, United Cargo has operated more than 6,300 cargo-only flights and has transported more than 213 million pounds of cargo worldwide.

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