Three Perfect Days: Nova Scotia
Story by Nicholas DeRenzo | Photography by Chris Sorensen | Hemispheres, August 2015
Canada's second-smallest province tends to conjure images of picturesque lobstering villages, rocky beaches, lonely lighthouses and cold weather. It's true, the winters here can be harsh, but Nova Scotians generate their own kind of sunshine. In fact, the province's defining characteristic is a pervasive sweetness. You can see it everywhere: from the candy colors of its clapboard cottages to the cutesy nickname for non-locals (“come from aways") to the syrupy sauce atop the province's trademark late-night snack (a beef-and-pork gyro glazed with icing). It's a place that, even on the foggiest days (and there are many), could never be described as gloomy.
In which Nicholas goes museum-hopping and tackles the mythic donair
Morning in Halifax means passengers streaming off cruise ships at the bustling seaport, eager to stretch their legs. I'm feeling no such cabin fever, having just awoken in my large, luxurious bed in the nearby Prince George Hotel. Cup of coffee in hand, I stand at my window, looking out over the city's historic downtown.
Breakfast is nearby at Norbert's Good Food, a sunny eatery inside the Halifax Seaport Farmers' Market. Established in 1750, this is North America's oldest farmers market, and its current cavernous home accommodates more than 250 vendors on weekends. Norbert's is well named. Everything on my plate—eggs, bacon, potato rosti—is sourced from the owner's farm or one of his neighbors'. Outside, ships and sailboats drift by, continuing the maritime tradition that has been the backbone of this town for centuries.
Carrie-Ann Smith, Chief of Audience Engagement at the Canadian Museum of Immigration
Between 1928 and 1971, more than a million immigrants landed next door, at Pier 21, the Ellis Island of the Maritime Provinces (Nova Scotia, New Brunswick, Prince Edward Island). Today, the old redbrick terminal houses the Canadian Museum of Immigration, which was given a $30 million overhaul this summer. I'm here to meet Carrie-Ann Smith, the museum's chief of audience engagement and the brains behind its transformation.
“Listen, Ellis Island was built as a palace; Pier 21 is a shed," Smith says, standing in the expansive entry hall. “But it had this beat-up wooden sign that said 'Welcome Home to Canada,' which I think is just lovely." She's designed a museum that's heavy on interactivity: Visitors are invited to pack virtual suitcases, try on period clothes or set tables for dinner. “They wouldn't let me add a seasickness-inducing machine," she says. “I wish the whole building rocked."
Smith wants to show me her city, so we head outside. As we approach the curb, cars practically screech to a halt to let us cross. Overbearing courtesy, Smith says with a laugh, is one of the province's defining traits. “If you even think about crossing the street here, they stop. Sometimes I pace on the sidewalk, so they don't feel obligated." Fighting politeness with politeness: the Canadian way.
“Every postwar smart aleck came to Canada. I met a Polish man who, when he arrived here, saw a sign saying 'Drink Canada Dry.' he likes to say,'And I've been trying to ever since!'" —Carrie-Ann Smith
We stroll past Pizza Corner, an intersection named for its concentration of pizzerias. At night, with its mix of tourists and Haligonians spilling out of bars, the place has the feeling of Times Square writ incredibly small. Many of these revelers are on the hunt for Nova Scotia's most iconic after-hours snack: not pizza, but donair, a local riff on the gyro supposedly concocted in the 1970s by a Lebanese pizzeria owner (regular gyros were deemed too exotic for local tastes). The lamb was swapped out for beef and pork, and the garlicky yogurt sauce became a sweet white glaze made from evaporated milk and sugar, with a splash of white vinegar and garlic powder.
“That sauce is just candy," Smith says. “Maybe I've never been drunk enough to enjoy it." Despite her warning, I assure her I'll try one tonight.
Next, I head to the Maritime Museum of the Atlantic, which features exhibits on two catastrophes: the 1912 sinking of the Titanic (survivors went to New York; the dead came to Halifax) and the 1917 Halifax Explosion. Though less famous abroad, the latter is a city-defining tragedy; two ships, one filled with ammunition, collided and caused the largest man-made blast of the pre-nuclear age, flattening much of the city and killing almost 2,000. These century-old nautical incidents still loom large and in unexpected ways. The Five Fishermen restaurant, for example, was once a funeral home where Titanic victims were kept before burial. Across the street, the city's oldest building, the 1750 St. Paul's Church, has bits of wood and iron from the explosion embedded in it.
Lobster at the South Shore Fish Shack in Lunenburg
As I leave the museum, a huge blast rings out—bad timing, to say the least. A passing woman notices my expression and smiles in a don't-worry way. “We're not under attack," she says. “That's just the noon gun." Every day, it turns out, the city's hilltop fort fires off a cannon at midday (the ritual has its own Twitter account, @HalifaxNoonGun, with the same Tweet repeated every day at the same time: “#boom").
Feeling a bit #hangry, I head for lunch at 2 Doors Down,chef Craig Flinn's ode to elevated classics. Hearty menu items like smoked potato chowder, crispy haddock burgers and chicken dinner poutine—pulled chicken, cheese curds, peas, stuffing and gravy atop a pile of fries—are the kind of rib-sticking dishes you'd need to get through a Canadian winter.
Winter is also a theme at the nearby Art Gallery of Nova Scotia, where I find Inuit carvings and folk paintings depicting the kind of weather you wouldn't send a dog into. A highlight of the collection is the relocated one-room cottage of the province's most famous folk artist, Maud Lewis, who died in 1970 at the age of 67. Life was hard for Lewis, who stood under five feet tall due to juvenile arthritis, but you'd never know it from her home, in which every surface is painted with an ecstatic array of flowers and butterflies and birds.
Halifax is a hilly city, which works in my favor after my gravyful lunch. I make my way up a steepish slope, pausing in the city's old Grand Parade, bracketed by monumental City Hall, a late-19th-century sandstone pile dominated by a seven-story tower (its clock fixed at 9:04 to mark the Explosion), and the white Georgian facade of St. Paul's. From here, it's a few minutes up to the city's most recognizable landmark: the Halifax Citadel, aka Fort George, which was established here by the British in 1749 to keep the French at bay.
The Tangled Garden in Grand-Pré
The strategic value of the star-shaped fortification's hilltop position—225 feet above sea level—has given way to its sightseeing potential. From the ramparts, I look out over the city's bristling steeples, the forested harbor islands and the smattering of small-fry skyscrapers (the tallest tower here, Fenwick Place, is 322 feet). Closer by are the kilted reenactors of the 78th Highlanders troop, who march in formation in the dusty courtyard below. Oh, right: Nova Scotia. New Scotland.
In the fort gift shop, I'm grilled about my travel plans by the woman behind the counter. Tomorrow, I tell her, I'm heading to LaHave, a coastal town about 70 miles southwest of here, to meet an indie singer named Jennah Barry. “Oh," she says, “I went to high school with her!" Small world. Smaller province.
Heading back into town, I stroll past broad Halifax Common and the Crayola-colored clapboard houses of the North End, a trendy neighborhood that was once the city's industrial heart. I'm having dinner at Field Guide, a hip new eatery (chalkboard menus, yellow metal bistro chairs) run by chef Dan Vorstermans and his wife, Ceilidh Sutherland. Despite the modern flair, the food tastes deeply of the land. A salad of turnips, sorrel puree, cured egg yolk, pickled beets and watermelon radish comes topped with seasonal fiddlehead ferns. “We all went up to Ceilidh's parents' house in Tatamagouche to pick them," the waiter says.
Pan-fried gaspereau, a local river herring, is served with crunchy fried roe sacks and black garlic mayo. There's even a high-minded nod to the donair I've heard so much about, in the form of a steamed bun in which Vorstermans restores the original lamb and adds a bit of lamb liver for “an earthy, gamey, mineraly flavor," plus a sweet but nuanced sauce of house-made condensed milk, fresh garlic and apple cider vinegar.
After dinner, I head across town to Argyle Street, a strip of Anglo-Irish-Scottish pubs, many with live music (heavy on the fiddle) streaming out the windows. I'm here to have a drink with Andrew Al-Khouri, a former “Master Chef Canada" finalist who hails from Cape Breton, Nova Scotia's version of the Scottish Highlands. Fittingly, I meet Al-Khouri at the Loose Cannon, a wood-paneled pub with more than 70 Scotch varieties. After a shot of Glenora Glen Breton—North America's first single-malt whiskey, also from Cape Breton—I find myself once again discussing donair.
The Halifax Citadel Royal Artillery and the cannon that fires off the daily noon gun
“They asked us to submit an audition dish, and I did donair gnocchi as a joke," the chef says of his reality TV stint. “Most people made Wagyu beef—mine cost $1.50 to make." Al-Khouri has spent years drawing inspiration from the late-night snack. In college, he invented the donair omelette after passing out drunk on top of one and trying to figure out what to do with its mangled remains. Since then, he's come up with duck donair poutine and a frisée and beet salad served in an edible donair-meat cup.
Al-Khouri suggests we go get a couple of donairs for the road. A minute later, we're at Mezza Lebanese Kitchen. “He's from New York," Al-Khouri tells the guy behind the counter, “so make him the best donair ever!" It's messy, meaty and weirdly sweet. In other words, perfect.
In which Nicholas traces the Lighthouse Route and makes beachside s'mores
Halifax has long served as an entry point to Nova Scotia, but my plan for today is to see what lies beyond. I set out early and wind down the coast to the South Shore, which looks and feels like rural Maine. Fifteen minutes outside the capital, I'm surrounded by pine-studded islets, pristine lakes, rocky beaches and cottages with brightly colored Adirondack chairs pointing out toward the sea.
Like pretty much everyone who travels the Lighthouse Route, I pull into Peggy's Cove to get a look at the trail's namesake—a perfect white lighthouse on a wave-beaten promontory, shrouded in photogenic fog. Just behind me is an equally lovely lobster-fishing village. It's the kind of view that makes you entertain relocation fantasies, although the porcupine waddling across the street as I depart might be overdoing the cuteness a bit.
Andrew Al-Khouri, Cook and “Master Chef Canada" contestant (and yes, he's eating a donair)
After a quick stop for coffee and snacks at the cozy bookstore/bakery Biscuit Eater, farther down the coast in Mahone Bay, I'm on to Lunenburg. This colorful cod-fishing town is home to the continent's best-preserved planned British colonial settlement, dating to the 1700s—a distinction that has earned it the status of UNESCO World Heritage Site. It'd be easy to do a drive-by gawk, but I'd like to get a closer look, so I've set up a tour with seventh-generation Lunenburger Shelah Allen, who co-owns Lunenburg Walking Tours.
We meet at the town's turreted High Victorian showpiece, the Lunenburg Academy, where Allen went to elementary school. “This is gallows hill, surrounded on three sides by a graveyard—lots of fodder for children's imaginations," she says. “People always expect it to be scary or haunted, but I have to say, 'Sorry! Happy building!'"
“What's awesome about Nova Scotia is that it's the kind of place where you'll find yourself drinking in a kitchen with ten fiddle players." —Andrew Al-Khouri
As we stroll the surrounding streets, Allen points out a cod atop a church weathervane. “People always ask if the fish is a Christian symbol," she says. “And I say, 'Sort of—it's a symbol of what we're most thankful for.'" She also introduces me to a renowned architectural flourish that originated here, the Lunenburg Bump, a protruding window in which the lady of the house would sit and knit, to see and be seen. “I think of it as early Facebook," she says.
Allen is quick to note that Lunenburg isn't too precious about its heritage. “We don't wear costumes," she says. And while the pink and blue and red buildings may look fanciful, they house hardware stores and bars. This is a working town.
We head down toward the waterfront to grab lunch at the South Shore Fish Shack, where Allen insists I order the lobster. “The water's super-cold, the shells are harder, the meat's sweeter—we have the best lobsters in the world here," she says. “Though people from Prince Edward Island would say we're full of crap." I hate to take sides in a Maritime dispute, but the lobster is pretty amazing.
The colorful houses of Lunenburg
On my way out of town, I stop into Ironworks Distillery, which occupies an 1890s blacksmith shop. Along with dark rum (a nod to the province's rum-running days), the distillery makes liqueurs with flavorings like cranberry and a hearty local fruit called arctic kiwi. I grab a bottle of apple vodka, which still tastes faintly of the fruit grown in the province, and receive a perfectly Nova Scotian outburst when my credit card doesn't swipe. “Oh turtleneck!" says the cashier, and then, under her breath, “That was me swearing."
After a short ferry ride across the LaHave River, I stop at the LaHave Bakery. The place feels like an old general store, with wooden shelves loaded with fresh bread made from locally milled grains. It's the perfect spot to meet Jennah Barry, a rootsy redheaded spitfire singer-songwriter who recorded her indie folk-pop album, Young Men, just across the river, and who lives nearby “on top of this hill, in a little cabin I built."
Barry clearly has a kinship with the area, especially this bakery. “This is the hub," she says. “If you don't know where anyone is, you just come here. None of my friends have cell phones, which is great. When people say they'll be somewhere, they'll really be here. We're the least apathetic people in the world."
How does being from Nova Scotia play into the way people perceive her? “People see me as this sweet rural girl," she says. “I don't feel like an apron-wearing country girl … though I guess I am? I will say I am a very aggressive driver."
Peggy's Point Lighthouse
And if this whole singing thing doesn't work out? “I always have a job waiting for me in PEI," she says with a laugh, noting her resemblance to the neighboring province's most famous export, Anne of Green Gables.
Next, Barry takes me upstairs to meet her friend Jesse Watson, owner of Homegrown Skateboards. Here, in a raw attic space that houses a bowl for testing boards, Watson crafts decks out of Canadian hardrock maple and sells T-shirts with slogans like “Too much moxie breeds mayhem in the streets"(from a 1965 Life headline about skateboarders). Talk turns to this year's once-in-a-lifetime winter.
“It was arctic, full-on," Watson says. “No one could go out, but there was this weird romance of isolation."
“You get kind of squirrelly," adds Barry. “You get up to weirder stuff, because you have to." As for what counts as weird in these parts: “We're going to an Under the Sea costume party tonight, and everyone's congregating here to finish up their costumes," says Watson, who will be going as a shark head.
“And I'm gonna cut a hole in this blue tarp," says Barry, “and be water."
The Luckett Vineyards phone booth
I'm sure I could have whipped up a mean kelp get-up, but I have to head farther south before nightfall. I'll be staying at the White Point Beach Resort, a 1928 family retreat overlooking the Atlantic that calls to mind the Catskills lodge in Dirty Dancing. A sign by the entrance reads, “Children and bunnies are everywhere," and there's truth in advertising. The lawn around my swank-summer-camp beachfront cabin is hopping with domesticated rabbits that escaped and multiplied decades ago. The resort hands out paper baggies of rabbit food by the front desk, but I can't help but feel they'd do better handing out packets of rabbit birth control.
After a dinner of deliciously rich planked salmon chowder and homegrown mussels at the resort's Elliot's Dining Room, I head to the beachside bonfire for s'mores, served with a rotating slate of Nova Scotia–born products, including haskap jam, made from a dark blue Japanese berry that's fast becoming this region's superfood du jour. It shows up everywhere here.
I take a stroll on the beach until my sugar high wears off and then head to bed, where I'm warmed by a crackling fire. And yes, it took this city boy quite a few tries to get it going.
In which Nicholas pretends to know about wine on the shores of the Bay of Fundy
I start my day at Elliot's, watching surfers brave the chilly Atlantic, as I dig into pancakes and chorizo hash slathered in maple syrup (remember, it's all about nostalgic Canadiana here). Then I'm on the road, heading across the province to the up-and-coming Annapolis Valley wine region, on the Bay of Fundy. Separating Nova Scotia and New Brunswick, the bay boasts the world's highest tides. There can be a 50-foot difference between high and low tide here, as more than 100 billion tons of water drain out twice daily, stranding boats (and unlucky fish) on the dry seabed.
Within two hours, pine forests open up to rolling meadows, weathered barns and dairy cows, then the tell-tale geometry of wine country—rows, rows, rows. I end up in the college town of Wolfville, where I'll be staying at the Blomidon Inn, which occupies a stately 19th-century sea captain's mansion.
Jennah Barry, Singer-songwriter
First, a reenergizing cup in nearby Grand-Pré, at Just Us! Coffee, Canada's first fair-trade coffee roaster. It's the kind of café where your barista may discuss the subtle distinctions between Peruvian and Ethiopian beans, but it's also just a casual hangout (as evidenced by the farmer parking his John Deere out front). Next door, I duck into the Tangled Garden, which feels like the cottage of a friendly sorceress. Dried flowers, grown outside, hang from the rafters; jewel-tone bottles and jars line every shelf, filled with things like cherry anise hyssop jam and rose petal and lavender vinegar.
For lunch, I'm meeting Gillian Mainguy, director of the Atlantic Wine Institute. A native Ontarian—which makes her a CFA, or “come from away"—she has a back-slapping, shoulder-punching manner. We're not in Bordeaux anymore, Toto. This newly hip wine region is racking up the accolades (a local sparkling wine recently beat Champagne at a global competition), but it hasn't let success go to its head.
“We're getting a lot of hype among wine geeks," Mainguy says. “But we want to be approachable. We never want to be snobby." We meet at Luckett Vineyards, where her husband is winemaker. “Which," she promises, “isn't the only reason I took you here!" Owner Pete Luckett is a British entrepreneur behind the local Whole Foods–style market Pete's Frootique, and his heritage crops up in clever ways, including the red phone box in the middle of the vines (offering free calls within North America) and wine names like Black Cab, a red made from sun-dried grapes.
“I used to live in Toronto. I got super - overwhelmed, because there was so much noise stress. When I got back to Nova Scotia, the music just came pouring out of me—tons of musicians come out of here." —Jennah Barry
Over steak and mushroom pie on the patio, we talk about the terroir here. The cold climate makes it ideal for crisp whites, including the region's first appellation variety, Tidal Bay, a blend of Nova Scotia–grown grapes. Ten area wineries offer takes on the signature blend. I'm a wine novice, but I taste grapefruit and lychee. “There's definitely a pucker there," she says, “It pairs beautifully with Nova Scotia lobster." Like a bracing spritz of lemon.
Next, it's a 10-minute drive to Grand-Pré National Historic Site, a peaceful refuge of manicured gardens and songbird-filled woods dedicated to the 1755 expulsion of the French-speaking Acadians by the British. They'd go on to resettle as far south as Louisiana, where they became known as the Cajuns. While they were once dominant throughout Nova Scotia, the Acadian presence has been all but wiped out, save for a few Francophone towns founded when the Acadians were allowed to return home decades later.
A surfer at White Point Beach Resort
Inside the site's 1922 memorial church, I meet ranger François Gaudet, a descendant of the expelled who sees his own return to the area as an act of historic defiance. “I'm an artifact of the deportation," he says. “I should not be here. I should not speak French. I consider myself a miracle." He points out a statue of Evangeline, the heroine of an 1847 Henry Wadsworth Longfellow poem about the expulsion.
“If it weren't for Longfellow, we might not even know about the Acadians," he says. “The poem used to be required reading in schools, but the newer generation doesn't know about that story." With that, the park's resident cat strolls by, brushing against my leg. Her name? “Evangeline, of course."
The surrounding farmlands were reclaimed from the bay by an ingenious system of Acadian dikes that tamed the Fundy's fearsome tides back in the 1680s—a plan so inventive the area was named Nova Scotia's third UNESCO World Heritage Site in 2012, one of only 16 in all of Canada. I drive through the valleys, stopping at Fox Hill Cheese House, a dairy farm where swallows tumble in the breeze, and at Gaspereau Valley Fibres, a yarn store watched over by a small herd of alpacas.
A bunny at White Point Beach Resort
I finish my evening with a dinner of rabbit torchon and salad with brown butter vinaigrette at Le Caveau restaurant at the Domaine de Grand-Pré winery. Kenan Thompson from “Saturday Night Live" is also here at the winery, sipping Tidal Bay. This, I think, is the new Nova Scotia, a place where New York celebrities rub shoulders with dairy farmers, where winemakers out-French the French.
After dinner, I drive up to the Blomidon Lookoff. In the half light, the land below looks like a faded patchwork quilt. It's not the most dramatic scenery I've encountered here, but it's among the most significant, reclaimed from the sea by age-old ingenuity. Up here, I appreciate the connection Nova Scotians have with the land. You hear them tell of it when they recount stories both historical and personal. As Ironworks Distillery co-owner Pierre Guevremont told me earlier, while we sipped his flavored spirits, “The rhubarb liqueur is our most emotional product, because everyone has a link with their grandmother's backyard. We all have a rhubarb story."
Hemispheres senior editor Nicholas DeRenzo is looking into opening a donair food truck in Brooklyn.
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When the pandemic began, United Cargo knew it would be critical to utilize its fleet, network and industry-leading pharmaceutical handling processes to transport a COVID-19 vaccine when the time came.
Connecting vaccines to the world: United responds to mass distribution effort
On November 27, United Airlines became the first commercial airline to safely deliver the first batch of Pfizer and BioNTech's COVID-19 vaccine into the U.S. thanks to a coordinated effort between United's cargo, safety, technical operations, flight operations, regulatory and legal teams.
Now as the entire shipping and logistics industry bands together to widely distribute vaccines, United is leveraging all of its flights, including cargo-only and those carrying passengers, to transport millions of vaccines to destinations throughout our network, including Honolulu, Guam and Saipan – the first of any carrier to do so.
"United's cargo service has helped safely deliver many essential goods during this pandemic, but there is no shipment that gives me more personal pride than helping bring this life-saving vaccine to our communities," said Jan Krems, United Cargo President. "While we still face a long road ahead the promise of a widely distributed vaccine gives us hope that we are one step closer to putting this pandemic behind us and moving forward together toward a brighter future."
And United is shipping more than just vaccines to help during the pandemic in keeping the lines of commerce flowing and goods getting to where they need to be. Since mid-March, United has operated 9,000 cargo-only flights carrying more than 435 million pounds of cargo. By using a combination of cargo-only flights and passenger flights, United Cargo has also transported 80 million pounds of medical supplies this year.
In coordination with our shipping and logistics partners, United will continue to distribute COVID-19 treatments to destinations throughout its network. The real heroes are the scientists who created these life-saving vaccines and the frontline workers who are not only administering them, but also helping care for and tend to those suffering from this virus. United is proud to do its part in helping to get this precious cargo to the people and communities who need them, and looks forward to doing our part in the months ahead.
United Cargo responds to COVID-19 challenges, prepares for what's next
September 30, 2020
Even before the COVID-19 pandemic, United Cargo has supported a variety of customers within the healthcare industry for over 10 years. Three key solutions – TempControl, LifeGuard and QuickPak – protect the integrity of vital shipments such as precision medicine, pharmaceuticals, biologics, medical equipment and vaccines. By utilizing processes like temperature monitoring, thermodynamic management, and priority boarding and handling, United Cargo gives customers the peace of mind that their shipments will be protected throughout their journey.
With the global demand for tailored pharmaceutical solutions at an all-time high, we've made investments to help ensure we provide the most reliable air cargo options for cold chain shipping. In April this year, we became the first U.S. carrier to lease temperature-controlled shipping containers manufactured by DoKaSch Temperature Solutions. We continue to partner with state-of-the-art container providers to ensure we have options that meet our customers' ever-changing needs.
"Providing safe air cargo transport for essential shipments has been a top priority since the pandemic began. While the entire air cargo industry has had its challenges, I'm proud of how United Cargo has adapted and thrived despite a significant reduction in network capacity and supply," said United Cargo President Jan Krems. "We remain committed to helping our customers make it through the pandemic, as well as to doing everything we can to be prepared for the COVID-19 vaccine distribution when the time comes."
Our entire team continues to prioritize moving critical shipments as part of our commitment to supporting the global supply chain. We've assembled a COVID readiness task team to ensure we have the right people in place and are preparing our airports as we get ready for the industry-wide effort that comes next.
In cooperation with our partners all over the world, United Cargo has helped transport nearly 145 million pounds of medical supplies to aid in the fight against COVID-19, using a combination of cargo-only flights and passenger flights. To date, United Cargo has operated more than 6,300 cargo-only flights and has transported more than 213 million pounds of cargo worldwide.
United Cargo responds to global needs, celebrates 5000th cargo-only flight
August 18, 2020
By Jan Krems, President, United Cargo
In mid-March, United took steps to manage the historic impact of COVID-19 and began flying a portion of our Boeing 777 and 787 fleets as dedicated cargo-only flights to transport air freight to and from U.S. hubs and key international business locations. More than ever, providing reliable cargo transportation was vitally important and I'm proud say our United Cargo team stepped up to support our customers.
Although we're facing the most challenging environment our industry has ever experienced, I'm very excited to celebrate a major milestone. Since March 19, United has operated over 5,000 cargo-only flights transporting nearly 170 million pounds of cargo on these flights alone. With an increased need to keep the global supply chain moving, and an even more urgent need for medical supplies, we knew we had to utilize our network capabilities and personnel to move vital shipments, such as medical kits, personal protective equipment (PPE), pharmaceuticals and medical equipment between U.S. hubs and key international destinations.
In cooperation with freight forwarders and partners all over the world, United Cargo helped transport more than 107 million pounds of medical supplies to aid in the fight against COVID-19 using a combination of cargo-only flights as well as passenger flights.
To keep military families connected, we increased the frequency of cargo-only flights between the U.S. and military bases in various parts of the world — including bases located in Guam, Kwajalein and several countries in Europe. We know how critically important it is for these families to stay connected, and I'm honored that we were able to utilize our network and our aircraft to fly nearly 3 million pounds of military supplies.
In collaboration with food-logistics company Commodity Forwarders Inc. (CFI), our cargo teams moved nearly 190,000 pounds of fresh produce to Guam for the U.S. Department of Agriculture's Coronavirus Farm Assistance Program. This new program was created to provide critical support to consumers impacted by the coronavirus pandemic.
United has played a critical role in keeping global supply chains stable during the pandemic as we deliver urgently needed goods around the world. These past few months have created challenges that I have never seen in my 30-plus years of experience working within the air cargo and freight forwarding industry. However, I'm proud of our teams for staying focused on our mission to provide high-quality service and to keep our customers connected with the goods they need most.
United Cargo and logistics partners keep critical medical shipments moving
July 02, 2020
By working together and strengthening partnerships during these unprecedented times, our global community has overcome challenges and created solutions to keep the global supply chain moving. As COVID-19 continues to disrupt the shipping landscape, United and our industry partners have increasingly demonstrated our commitment to the mission of delivering critical medical supplies across the world.
United Cargo has partnered with DSV Air and Sea, a leading global logistics company, to transport important pharmaceutical materials to places all over the world. One of the items most critical during the current crisis is blood plasma.
Plasma is a fragile product that requires very careful handling. Frozen blood plasma must be kept at a very low, stable temperature of negative 20 degrees Celsius or less – no easy task considering it must be transported between trucks, warehouses and airplanes, all while moving through the climates of different countries. Fortunately, along with our well-developed operational procedures and oversight, temperature-controlled shipping containers from partners like va-Q-tec can help protect these sensitive blood plasma shipments from temperature changes.
A single TWINx shipping container from va-Q-tec can accommodate over 1,750 pounds of temperature-sensitive cargo. Every week, DSV delivers 20 TWINx containers, each one filled to capacity with human blood plasma, for loading onto a Boeing 787-9 for transport. The joint effort to move thousands of pounds of blood plasma demonstrates that despite the distance, challenges in moving temperature-sensitive cargo and COVID-19 obstacles, we continue to find creative solutions with the help of our strong partnerships.
United Cargo is proud to keep the commercial air bridges open between the U.S. and the rest of the world. Since March 19, we have operated over 3,200 cargo-only flights between six U.S. hubs and over 20 cities in Asia, Australia, Europe, South America, India, the Caribbean and the Middle East.
United further expands cargo-only operations to key international markets
June 9, 2020
United has played a vital role in helping keep the global supply chains stable during the COVID-19 pandemic so urgently needed goods can get to the places that need them most.
In addition to current service from the U.S. to Asia, Australia, Europe, India, Latin America and the Middle East, we are proud to now offer cargo-only flights to key international markets including Dublin, Paris, Rome, Santiago and Zurich. These new routes will connect our freight customers and further extend our air cargo network throughout the world – for example connecting major pharmaceutical hubs in Europe and perishable markets in Latin America.
"Air cargo continues to be more important than ever," says United Cargo President Jan Krems. "This network expansion helps our customers continue to facilitate trade and contribute to global economic development and recovery. I'm proud of our team for mobilizing our cargo-only flights program that enables the shipment of critical goods that will support global economies."
Since we began our program March 19, we have completed more than 2,400 cargo-only flights, transporting over 77 million pounds of cargo. We have over 1,100 cargo-only flights scheduled for the month of June, operating between six U.S. hubs and over 20 cities all over the world.
United's first flight carrying cargo in-cabin takes off
May 13, 2020
United continues to keep supply chains moving and to meet the demand for critical shipments around the globe. Recently, United received approval from the Federal Aviation Administration (FAA) to carry cargo in approved storage areas in the passenger cabin.
Our inaugural cargo-in-cabin flight flew from London (LHR) to Chicago (ORD) carrying over 4,200 pounds of mail in the passenger cabin, plus a full payload of freight in the belly of the aircraft. Initially, cargo-in-cabin shipments will be loaded on the 777 and 787 aircraft operating our cargo-only flights. We will continue to evaluate additional opportunities to use this space to meet the growing cargo demand.
"We send our sincere thanks to the FAA for working with our team to enable the transport of more critical goods on United's cargo-only flights," said Jan Krems, President of United Cargo. "By loading existing cabin storage areas with cargo and mail, we can move even more critical medical equipment, PPE, and other vital shipments the world needs to manage through the pandemic."
United's cargo-only network continues to expand in order to help bring vital shipments to the people that need it most. We're now offering service between six of our U.S. hubs and 18 airports worldwide: CTU, HKG, ICN, MEL, PEK, PVG, SIN, SYD and TPE in the Asia-Pacific; AMS, BOM, BRU, DUB, FRA, LHR, TLV and ZRH in EMEIA; and SJU in the Caribbean.
Since the start of its cargo-only flights program March 19, United has operated over 1,300 cargo-only flights transporting over 44 million pounds of cargo.
For more information, visit unitedcargo.com.
United expands cargo-only flights to additional global destinations
April 16, 2020
Getting vital goods, especially medical relief supplies, into the hands of the businesses and people who need them has never been more critically important. To meet the overwhelming demand, United began operating cargo-only flights on March 19. Since we began using Boeing 777 and 787 aircraft from United's passenger fleet for this purpose, we have operated over 400 flights carrying more than 6 million kilos of cargo.
"With the global community in need, we are doing everything we can to keep supply chains moving worldwide and support the battle against COVID-19," said United Cargo President Jan Krems. "We're proud to play an active role in connecting vital medical supplies like test kits and personal protective equipment with healthcare professionals around the world."
We are now operating more than 150 cargo-only flights per week between six of our U.S. hubs and 13 cities worldwide: CTU, HKG, PEK, PVG, SYD and TPE in the Asia Pacific; AMS, BRU, DUB, FRA and LHR in Europe; SJU in the Caribbean and TLV in the Middle East. We expect to add new cities soon and will continue to expand our cargo-only flights program.
|Hub||Cargo-only flights operating through May|
ORD - AMS (Amsterdam)
ORD - FRA (Frankfurt)
ORD - HKG (Hong Kong)
ORD - LHR (London)
ORD - NRT (Tokyo Narita) - PEK (Beijing)
IAH - AMS (Amsterdam)
IAD - FRA (Frankfurt)
|Los Angeles (LAX)||
LAX - HKG (Hong Kong)
LAX - LHR (London Heathrow)
LAX - NRT (Tokyo Narita) - PVG (Shanghai)
LAX - SYD (Sydney)
|New York/Newark (EWR)||
EWR - AMS (Amsterdam)
EWR - FRA (Frankfurt)
EWR - LHR (London)
|San Francisco (SFO)||
SFO - AMS (Amsterdam)
SFO - NRT (Tokyo Narita) - PEK (Beijing)
SFO - NRT (Tokyo Narita) - PVG (Shanghai)
SFO - NRT (Tokyo Narita) - TPE (Taipei)
SFO - TLV (Tel Aviv)
SFO - SYD (Sydney)
|Washington, D.C. (IAD)||
IAD - BRU (Brussels)
IAD - DUB (Dublin)
IAD - FRA (Frankfurt)
IAD - NRT (Tokyo Narita) - PEK (Beijing)
IAD - SJU (San Juan)
Flight details are subject to change, for the most up-to-date schedules, please visit https://ual.unitedcargo.com/covid-updates.
Cargo-only flights support U.S. military and their families
March 30, 2020
We are helping to keep military families connected by increasing the frequency of cargo-only flights between the United States and military bases in various parts of the world — including Guam, Kwajalein, and several countries in Europe. Last week we began operating a minimum of 40 cargo-only flights weekly — using Boeing 777 and 787 aircraft to fly freight and mail to and from U.S. hubs and key international business and military locations.
We are going above and beyond to find creative ways to transport fresh food and produce, as well as basic essentials from the U.S. mainland to military and their families in Guam/Micronesia. On Saturday, March 28, we operated an exclusive cargo-only B777-300 charter to transport nearly 100,000 pounds of food essentials to Guam to support our troops.
In addition, we move mail year-round all over the world. In response to COVID-19, and in support of the military members and their families overseas, we implemented a charter network, transporting military mail to Frankfurt, which is then transported all over Europe and the Middle East. Since March 20, we have flown 30,000+ pounds of military mail every day between Chicago O'Hare (ORD) and Frankfurt (FRA). On the return flight from Frankfurt to Chicago, we have carried an average of 35,000 pounds of mail to help families stay connected.
"Keeping our military families connected with the goods they need, and keeping them connected with loved ones to feel a sense of home, is of critical importance. As a company that has long supported our military families and veterans, our teams are proud to mobilize to lend a hand." — United Cargo President Jan Krems.
Our cargo-only flights support customers, keep planes moving
March 22, 2020
We have begun flying a portion of our Boeing 777 and 787 fleet as dedicated cargo charter aircraft to transfer freight to and from U.S. hubs and key international business locations. The first of these freight-only flights departed on March 19 from Chicago O'Hare International Airport (ORD) to Frankfurt International Airport (FRA) with the cargo hold completely full, with more than 29,000 lbs. of goods.
Getting critical goods into the hands of the businesses and people who need them most is extremely important right now. To support customers, employees and the global economy, we will initially operate a schedule of 40 cargo charters each week targeting international destinations and will continue to seek additional opportunities.
With coronavirus (COVID-19) creating an increased need to keep the global supply chain moving, we are utilizing our network capabilities and personnel to get vital shipments, such as medical supplies, to areas that need them most.
"Connecting products to people around the world is the United Cargo mission," said United Cargo President Jan Krems. "That role has never been more crucial than during the current crisis. Our team is working around the clock to provide innovative solutions for our customers and support the global community."
On average, we ship more than 1 billion pounds of cargo every year on behalf of domestic and international customers. For more information, visit unitedcargo.com.
CHICAGO, Dec. 1, 2020 /PRNewswire/ -- United is inviting MileagePlus members to give back on Giving Tuesday and throughout the holiday season by donating miles to nearly 40 non-profits through United Airlines' crowdsourcing platform, Miles on a Mission. Non-profits like Thurgood Marshall College Fund, College to Congress and Compass to Care are attempting to raise a total of more than 11 million miles to be used for travel for life-saving health care, continued education, humanitarian aid and more. United will match the first 125,000 miles raised for each of these organizations to help ensure they meet their goals.
"This year has posed unprecedented challenges for us all and has been especially devastating to some of the most vulnerable members within the communities we serve," said Suzi Cabo, managing director of global community engagement, United Airlines. "The need for charitable giving has not stopped during the pandemic, and neither has United. This Giving Tuesday marks an opportunity for us to all come together for the greater good and we are proud to provide a platform to support organizations with upcoming travel needs that will enable them to continue supporting the communities they serve."
The launch of these campaigns is part of United's ongoing Miles on a Mission program, which began in October 2019 and has raised more than 92 million miles to-date. Past campaigns have helped organizations travel children for life-saving medical treatment and unite parents with newly adopted children from foreign countries. Participating non-profits have 28-days to reach their mile raising goals through the platform.
The organizations that are raising miles in this campaign include:
- College to Congress: The organization provides support including travel for disadvantaged college students who otherwise could not afford to intern in Washington, D.C.
- Thurgood Marshall College Fund: This is the only national organization representing America's 47 publicly-supported Historically Black Colleges and Universities (HBCUs), and the nearly 300,000 students that attend them each year. The miles raised will cover the travel expenses to and from campus for students unable to afford them.
- My Block, My Hood, My City: This organization provides underprivileged youth with an awareness of the world and opportunities beyond their neighborhood. Miles will be used to fund educational trips for Chicago youths to help them gain a greater understanding of the world outside of their comfort zones.
- Compass to Care: The non-profit ensures all children, whose parents have a financial need, can access life-saving cancer treatment. Compass to Care is raising miles to fund travel to get children from their homes to hospitals for cancer treatment.
- Luke's Wings: This organization is dedicated to the support of service members who have been wounded in battle. Raised miles will be used to purchase plane tickets for families to visit wounded soldiers recovering in Army medical centers.
- Rainbow Railroad USA: The organization's mission is to help persecuted LGBTQI+ individuals around the world travel to safety as they seek a haven from persecution. Miles will support the organization's core Emergency Travel Support program.
This year, United's legal partner Kirkland & Ellis will also be donating $50,000 to My Block, My Hood, My City and the Thurgood Marshall College Fund. Other organizations launching campaigns on the platform include: Sisters of the Skies, Inc., Up2Us Sports, Airline Ambassadors International, Austin Smiles, AWS Foundation, Crazy Horse Memorial, FLYTE, Higher Orbits, Lily's Hope Foundation, Miles4Migrants, Support Utila Inc. and Watts of Love. MileagePlus members can also donate to United's 20 other existing partner charities including, Airlink, American Red Cross, Make-A-Wish, Shriners Hospitals; Clean the World, Special Olympics and more. To learn more or donate to these organizations, please visit donate.mileageplus.com.
Visit www.united.com/everyactioncounts to learn more about our pledge to put our people and planes to work for the greater good.
United's shared purpose is "Connecting People. Uniting the World." For more information, visit united.com, follow @United on Twitter and Instagram or connect on Facebook. The common stock of United's parent, United Airlines Holdings, Inc., is traded on the Nasdaq under the symbol "UAL".
SOURCE United Airlines
For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, firstname.lastname@example.org
In October 2019, we launched a first-of-its-kind airline miles donation platform, Miles on a Mission. In the inaugural year, MileagePlus members donated over 70 million miles, with United matching over 20 million miles, to 51 organizations. These miles have allowed for these organizations to do important, life-changing, life-saving work in the communities we serve around the globe.
Whether it's visiting friends and relatives, traveling for work or simply exploring a new corner of the world, we all have a reason as to why we fly. No matter the reason you fly, the miles you earn and donate help our Miles on a Mission partners soar. Take a look at how some of our partner organizations have put our MileagePlus Members' donations to work.
"To deliver life-saving cells and hope to Be the Match patients, like me!"
"These donated miles will support Born This Way Foundation's mission of supporting the wellness of LGBTQ+ youth — and all young people — by expanding access to mental health resources and promoting kindness."
"Combined Arms is uniting communities to accelerate the impact of veterans and their families."
"To help children get to life-saving cancer treatment"
"We fly to save. We fly to save lives, saving homeless veterans anywhere, any time."
"Gift of Adoption flies to unite children with their families — giving them a chance to thrive!"
"Holocaust Museum Houston flies United to educate people about the dangers of hatred, prejudice and apathy. Holocaust Museum Houston flies United to connect teachers with Holocaust and human rights educational resources."
"We fly today so those living with ALS can have a better tomorrow."
"At Lazarex we fly patients with cancer to clinical trials for hope and a chance at life!"
"Donate your miles to help refugees reach safe homes for the holidays."
"To get vital relief and recovery aid where it's needed most!"
"We fly to educate and empower girls in Peru."
"To collaborate with partners & promote that #FoodIsMedicine"
"United helps our medical teams deliver hope and support when people need it most!"
"We fly to bring hope to 2 million people around the globe facing food insecurity."
"To make waves to fight cancer."
"Because every LGBTQ young person deserves to be valued, respected and loved for who they are."
"My team needs me now more than ever. I will be there for them!"
"Watts of Love brings solar light and hope to those living in the darkness of poverty!"
"To bring access to clean water for everyone that needs it."
Together, we are facing an unprecedented challenge. United Together, we rise to meet that challenge.
Calling all AvGeeks and travelers! Take your next video call from a United Polaris® seat, the cockpit or cruising altitude with United-themed backgrounds for use on Zoom and Microsoft Teams.
Newly added to our collection is a background encouraging our employees and customers to vote. Our mission is to connect people and unite the world — and one of the most important ways to do that is to engage in the democratic process. No matter which party you support, we know our democracy will be stronger if you make your voice heard and vote.
So for your next meeting or catch up with friends and family, download the app to either your computer or mobile device to get started.
To use on Zoom:
- Start here by downloading your favorite United image to your computer or mobile device. Just click "download" in the bottom left corner of the image.
- Next go to your Zoom app (you'll need to download the app to access backgrounds) and click on the arrow to the right of your video camera icon in the bottom of the screen.
- From here select, "choose virtual background" to upload your uniquely United photo.
To use on Microsoft Teams:
- Start by downloading your favorite United image to your computer. Just click "download" in the bottom left corner of the image.
- If you're using a PC, copy the image you want to use into this folder:
- C:\[insert your device user name here]\AppData\Microsoft\Teams\Backgrounds\Uploads
- If you're using a Mac copy the images to this folder on your computer:
- /users/<username>/Library/Application Support/Microsoft/Teams/Backgrounds/Uploads
- If you're using a PC, copy the image you want to use into this folder:
- Once you start a Teams meeting, click the "…" in the menu bar and select "Show background effects" and your image should be there
Watch our most popular videos
This is why we fly.
20 UCSF Health workers, who voluntarily set aside their own lives to help save lives, are on their way to New York City.
We are humbled by your selfless sacrifice.
In celebration and appreciation of all first responders and essential workers. 👏🏻👏🏼👏🏽👏🏾👏🏿
This is the story of Jason and Shantel. You see, Jason and Shantel love each other very much. They also love traveling and they love the classic Adam Sandler film, The Wedding Singer.
It all began when Jason reached out to United's social media team, hoping for assistance with his upcoming plan to propose. Some phone calls and one borrowed guitar later, the stage was set for Jason. Put all that together, mix in some helpful United employees and, voila, you have a truly memorable marriage proposal. Congratulations to this fun-loving and happy couple, and here's to many more years of making beautiful music together.
A big thank you to Chicago-based flight attendants Donna W., Marie M., Karen J. and Mark K. for making this proposal come to life.