Three Perfect Days: New York City
Story by Nicholas DeRenzo and Justin Goldman | Photography by Mark Hartman | Hemispheres September 2016
Everyone knows New York City. You've heard the names: the Big Apple, the City that Never Sleeps. You've heard Sinatra sing, “Start spreading the news," Biggie Smalls rap, “It was all a dream." You've seen King Kong climb the Empire State Building, Robert De Niro steer a taxi down Broadway, Meg Ryan moan in Katz's Deli.
And yet New York, perhaps more than any other city, is impossible to know, because it changes so fast. The last 15 years alone have seen downtown Manhattan rebuild and flourish, Brooklyn become so hip that it's now a cliché to use the borough as a cultural reference point, and the immigrant hub of Queens become lauded as a tourist destination.
Impossible to know? Maybe—but that's just what your humble correspondents have set out to do. We're both children of the outer boroughs (the Bronx for Justin, Staten Island for Nicholas) who spent our adolescent years in sunnier climes (California and Florida, respectively) but were drawn back here as adults. Each of us has spent the last few years rediscovering a city that both is our home and isn't, with the sort of hunger that only an outsider trying to establish himself as an insider can display. Can we call ourselves real New Yorkers? Who knows. But we can share what we've found—what's putting the new in New York—with you.
Manhattan: In which Nicholas and Justin take in the galleries at the new Whitney Museum, stroll the High Line, and drink cocktails in an old opium den
It's early morning, and we're standing under the Washington Square Arch, Manhattan's own Arc de Triomphe. The world's greatest city is at our feet—where to go? We look up Fifth Avenue, at the Empire State Building, then south across Washington Square Park, at the new World Trade Center. Maybe let's start with breakfast.
We cross the park, passing a TV shoot where Paul Giamatti poses for photos with elderly fans. We stop for a bit at the West 4th Street basketball courts to watch an early game, then head up to Christopher Street, past the Stonewall Inn, recently named the country's first national monument to LGBT history. Finally, a couple of blocks up 7th Avenue, we reach Dominique Ansel Kitchen.
The balconies at the Whitney Museum of American Art, above the West Side of Manhattan and the Hudson River
Inside the sunny patisserie, we meet Ansel, the French-born creator of the most talked-about baked good since, well, sliced bread: the Cronut. Three years after its invention, the doughnut-croissant hybrid still commands blocks-long morning lines at Ansel's Soho bakery, but at this year-and-a-half-old West Village outpost the only Cronuts in sight are the ones on the chef's iPhone case.
“I eat one of these every morning," Ansel says, handing us hot-from-the-oven brown sugar DKAs, or Dominique's Kouign Amanns—a caramelized croissant-dough Breton specialty. He follows this up with a warm Applejack-glazed cinnamon spun roll, meant to taste—from end to end—like the center (read: best) part of a regular cinnamon roll.
“I've been in New York for a little over 10 years, so I'm officially a New Yorker!" Ansel says with a broad smile. “New Yorkers are so well traveled, so open-minded, really curious, and not afraid of trying new things. It doesn't matter where they're from or what they grew up eating, they're here to explore, and that's the beauty of New York."
Apothéke, a sultry cocktail lounge in a former opium den
Along with having great taste in food, New Yorkers are famously attuned to the arts; Manhattan alone is home to at least a half dozen world-class museums. The one garnering the headlines lately is the Whitney Museum of American Art, which moved last spring from its stodgy Upper East Side digs to a $422 million, Renzo Piano–designed structure in the trendy Meatpacking District. The current main exhibit,
Human Interest, is a multimedia survey of portraiture from the museum's permanent collection, such as Rosalyn Drexler's Marilyn Pursued by Death and Urs Fischer's eight-foot-tall melting-candle sculpture of Julian Schnabel.
In front of Andy Warhol's Double Elvis, we meet the museum's chief curator, Scott Rothkopf, who tells us about the Whitney's recent move. “We feel like we have not just expanded our museum but have become part of a hugely changing psychogeography of New York," he says. “The way people think about the city has really changed, and the way they move around it and the places they visit."
A few steps from the museum exit, we ascend the steel stairs of the High Line, a park built atop a mile-and-a-half-long stretch of abandoned railroad track, which has revitalized Manhattan's West Side and inspired urban planning throughout the world. We stop into Friends of the High Line co-founder and executive director Robert Hammond's office, a glass box suspended over the edge of the old railway. After waving to a group of schoolkids below, he tells us about the unexpected success of the park that he started working on in 1999 and which opened a decade later.
Robert Hammond, co-founder and executive director, Friends of the High Line
“We hoped it would have 300,000 visitors a year, and we get 7.5 million," Hammond says. “We were ambitious, but we weren't thinking it was going to be one of the top tourist destinations in New York." He glances out at the Standard Hotel, which straddles the park. “The reason the High Line works is it's not an escape from the city. You feel the city, but you're slightly removed. It's a different way of thinking about New York."
We're starting to feel peckish, so Hammond directs us beneath the tracks to Santina, another glassy Piano-designed space, which is owned by the park but run by the restaurateurs behind über-popular Italian red-sauce joints Parm and Carbone. Murano-chandeliered Santina proffers lighter fare: cecina, or chickpea pancakes, with Calabrian tuna tartare; a show-stopping crudité served in a terra-cotta cauldron; and a crispy sea-bass sandwich with capery tartar sauce.
Feeling contento, we reenter the High Line and stroll uptown, thick prairie grass and flowers on either side. We pass tourists wiggling their toes in a fountain, photographers shooting models for magazines, and Sleepwalker, a sculpture of a somnambulant man in tighty whities that's so lifelike a teenager exclaims, “Is that guy real?" At 17th Street, we perch for a few minutes on the amphitheater-style seating before a large window, looking down on the yellow cabs streaming up 10th Avenue—“like Space Invaders," as Hammond says.
“The High Line is a microcosm of what's happening in New York. It was built as a freight line, then it was wild, now it's back to the public. Why the park really works is it kept some of that industrial history. It gives an authenticity and a connection to the industrial heritage of New York City. The city's always changing, but keeping some of those connections is important." —Robert Hammond
Red-brick apartment buildings and warehouses soon give way to the blue-glassed towers of Hudson Yards, an ongoing $20 billion redevelopment of old railyards. Here, we take the long escalator down into the Hudson Yards subway station—the city's newest, but not its most opulent. That distinction belongs to the Oculus, where we exit after a brief ride downtown. The centerpiece of glossy new transit centers and a high-end Westfield mall, the Oculus is a $4 billion, Santiago Calatrava–designed terminal that looks like a hockey rink wearing the Statue of Liberty's crown. Visible through a long skylight is One World Trade Center, or the Freedom Tower, a 1,776-foot monument to the city's resilience.
Resilience requires energy, which requires sustenance, so we're off to thrumming Houston Street—the pronunciation of which is perhaps the truest test of local vs. tourist—for dinner at Estela, which fed President Obama in 2014 and is one of only three NYC spots on this year's World's 50 Best Restaurants list. Unlike most of the jacket-required establishments on that list, Estela, set above a dive bar, is decidedly unstuffy. But who needs outsized ambience when you've got Uruguayan chef Ignacio Mattos working his magic?
We ask our waitress for a recommendation, and she launches into a monologue: “You must have the cured fluke with sea urchin. You must have the mussels escabeche. You must have the beef tartare. You must have the fried arroz negro. You must have the ricotta dumplings." She grimaces at her last two suggestions: “They're both starches, but I can't imagine coming here and not getting either of them." The preparations are simple, but every dish comes with a surprise. The tartare is leavened with crunchy fried bits of sunchoke; the mussels sit atop a verdant cilantro jus that's bright and refreshing enough to slurp by the spoonful.
Nightfall has locals swarming into theaters. While Broadway gets all the press (and tourist bucks), downtown is full of cool shoebox spaces and experimental companies. We skip Hamilton and head to the hit musical's birthplace: the off-Broadway Public Theater, a city institution since 1954 that runs programs like free Shakespeare in the Park. We enter the theater's cabaret space, Joe's Pub, for performance artist Taylor Mac's A 24-Decade History of Popular Music, a work-in-progress that will eventually dedicate an hour to each decade from 1776 to today. Mac, who was named a 2016 Guggenheim Fellow, represents the best of new New York: steeped in history but squarely focused on the future.
Museum patrons on a balcony at the Renzo Piano–designed Whitney
For a post-performance drink, we cab it to Chinatown's Doyers Street, a crooked alley once known as “the Bloody Elbow" for the unwholesome activities that took place here. We step through an unmarked doorway and into Apothéke, a sultry cocktail lounge in a former opium den. We order cocktails from the prescription-themed menu: From the “Stress Relievers" section, we get a Siren's Call (Ford's gin, roasted seaweed, cucumber, squid ink, ginger, black smoked sea salt); from “Pain Killers," it's a Catcher in the Rye (rye, amaro Nonino, honey cordial, chamomile bitters, peated scotch mist). They taste so good that we don't notice how strong they are until it's too late.
In need of something to sop up those drinks, we pop next door to Apothéke's Mexican-themed sister bar, Pulqueria, for roasted jackfruit tacos and tuna crudo tostadas. It would have been a great preemptive hangover remedy—except that the restaurant also serves a mean mezcal Negroni. Oops.
From here, it's a 15-minute stumble to our hotel, The Beekman, which debuted this summer in a 19th-century office building on the site of the theater that staged the North American premiere of Hamlet, back in 1761. A few drinks deep, we gaze at the night sky through the pyramidal skylight that tops the hotel's nine-story Gilded Age atrium, which is fretted with ornate ironwork. Shakespeare would have loved this place.
Queens: In which the guys see the city in miniature, munch their way through America's most diverse neighborhood, and meet the new Mets
We start today the way millions of New Yorkers do every day: on a train. Specifically, we ride the 4 up to Grand Central Terminal, where, after a quick glance up at the famed constellation-decorated ceiling, we hop on the 7 and cross under the East River into the booming Queens neighborhood of Long Island City.
We're both flagging, so we grab brews and croissants at Birch Coffee, and then drop our bags at the Boro Hotel. The family-owned property, which opened last summer, plays up the industrial-chic feel of the neighborhood with steel beams wrapping around the building like stylized scaffolding. We pause on the balcony of our 12th-floor corner room to take in the view of the city, from the skyscrapers of Midtown to the low-slung buildings of Queens and the elevated train tracks that cut through them. Time to get back on one of those.
Storefronts in Jackson Heights's Little India
After 40 minutes of watching the world whip by through the 7's windows, we arrive at Flushing Meadows Corona Park. A short walk takes us to the site of the 1939 and 1964 World's Fairs. It's already hot, but the mist from the fountains below the Unisphere, a 120-foot-tall steel model of the Earth, offers a cooling respite. Three fellow parkgoers climb right in, but we restrain ourselves.
Just past the Unisphere, we find the Queens Museum, in a building that was constructed for the 1939 World's Fair and underwent a
$69 million renovation a few years ago. The centerpiece of the collection here is the Panorama of the City of New York. Championed by controversial city planner Robert Moses, the Panorama is a detailed rendering of the five boroughs built to a 1:1,200 scale (so the Empire State Building is only 15 inches tall). We circle the glass walkway above the model, pointing out personal landmarks—the Bronx and Staten Island neighborhoods where we were born, our current Brooklyn homes—punctuating most sentences with, “This is awesome."
For lunch, we take a short train ride to Jackson Heights. This is one of the most diverse neighborhoods in the country—167 languages are said to be spoken here—and with that diversity, of course, come great eats. To help us sift through those offerings, we've enlisted Jeff Orlick, a CBS news production crewman and restaurant beverage director who organizes an annual Tibetan dumpling tasting contest here.
Jeff Orlick, beverage director, Little Tibet; organizer, Momo Crawl
“I moved here because of the food," Orlick says as we stroll along Roosevelt Avenue, his home of nine years. He pauses as a train rattles overhead. “Food is the best way to put yourself into another culture." The first culture we encounter is Filipino, in the one-block Little Manila. We stop at Fiesta Grill, a
turo turo (Tagalog for “point point") counter, named for how you order. First we point at the turon, a sweet banana and jackfruit eggroll, then we point at the bopis. “That's for the adventurous," the guy behind the counter says as he spoons a hash of pig heart and lung into a bowl. It turns out fortune does favor the bold, because the chopped offal is actually delicious.
From there, we pass a clutch of Thai spots and cross Diversity Plaza, the storefronts now bursting with colorful Bangladeshi signs. We grab a jhal muri (puffed rice, chickpeas, spicy mustard oil) from an 87-year-old street cart vendor and eat as we walk, the signage around us changing to Tibetan and Nepali. We eat Tibetan beef dumplings, or momos, while leaning against the Amdo Kitchen food truck, the winner of last year's Momo Crawl, then cross the street to Bhancha Ghar, where we eat sel roti, a sort of cross between naan and a doughnut. “This is like the food you get in Kathmandu," Orlick says. “Meeting the people here inspired me to go there. It was incredible."
Across 75th Street, Spanish signs prevail. Roughly half the people on the street are wearing Colombian soccer jerseys. “During the last World Cup, Colombia was doing well, and the street was going crazy," Orlick recalls. “People were throwing bags of flour and stuff." We stop into the Arepa Lady restaurant, which grew out of an immensely popular street cart, and we have arepas de queso and chocolo, two preparations of the fried corn and cheese staple, which we wash down with the juice of the South American lulo fruit.
“Everyone in the world wants to come to the United States. Where do you go in the States? New York. There's nothing like Queens's Roosevelt Avenue in the world. It's so intimidating. Everyone's speaking a different language, and it's just so much. But the people are really open." —Jeff Orlick
We're done, right? Nope. Orlick steers us into a bodega, and we squeeze down a narrow aisle to a seafood counter, La Esquina del Camarón Mexicano, for shrimp and octopus cocktail in a sweet tomato sauce. Then we all agree to never eat again.
Understandably, we need to sit for a while, and we've got just the place: Citi Field, the Flushing home of the New York Mets. The Yankees may be the iconic local baseball team, but the Mets have recently surpassed the Bronx Bombers in popularity, thanks to their superior stadium—which was inspired by Ebbets Field, the long-ago home of the Brooklyn Dodgers—and their exciting squad, which made it to the World Series last year. Today, the Mets have a Fall Classic rematch with the champion Kansas City Royals, and they win 4-3 behind Noah Syndergaard, a 24-year-old pitcher nicknamed Thor for his long blond locks, 6-foot-6 frame, and 98-mph fastball.
Evening is coming on as we file out of the ballpark, surrounded by happy throngs in blue and orange. We head back to the waterfront and Socrates Sculpture Park, home to a collection of inspired installations, highlighted by Jessica Segall's Fugue in Bb, which transforms an upturned piano into an active beehive.
A barista at The Lot Radio
We watch the sun dip behind Manhattan's snaggled skyline, then head off to break our halfhearted fast. Dinner is at Long Island City's Mu Ramen, a 22-seat space that reflects the area's avant-globalism. South Korean–born, Orthodox Jewish–raised, Per Se–trained chef-owner Joshua Smookler tweaks the noodle-bar formula on his menu, which includes foie-gras-and-brioche-stuffed chicken wings and cornmeal and scallion “okonomiyaki" with smoked trout, tobiko, and foie maple syrup. Under wooden slats that call to mind the ribs of a ship, we tuck into bowls of oxtail-and-bone-marrow broth served with corned beef and addictive “crack kimchi," washed down with a few green-tea-and-wasabi-infused Baird Wabi-Sabi Japan Pale Ales.
In search of a nightcap, we walk across Long Island City to Dutch Kills, a speakeasy from the team behind Milk & Honey, the now defunct lounge that spurred the city's cocktail revolution. Outside, there's simply a sign that says “BAR." Inside, it's all atmospheric candlelight and dark wood booths shrouded by heavy red curtains. As we're ordering Tiger Chilled Coffees (rum, cinnamon syrup, allspice liqueur, cold-brew coffee, whipped cream, absinthe) we notice that the menu offers meat pies from M. Wells, the acclaimed Québécois steakhouse nearby. We've already consumed 10,000 calories today, so what are a few more? Bring us the pies.
Brooklyn: In which the guys see the city's bridges from above and below, yuk it up with an SNL cast member, and find a bar at the end of the world
We shouldn't have had the pies. Lumpenly, we make our way across the Pulaski Bridge and down into the world's trendiest neighborhood: Williamsburg, Brooklyn. Our first stop is the William Vale Hotel, a 22-story angled white tower that opened this summer. Situated across the street from Brooklyn Bowl and the Brooklyn Brewery, two early harbingers that “cool" could cross the river, the hotel is a symbolic final step in the Manhattanization of the neighborhood. But it's hard to find fault with this when you're standing on the hotel rooftop, with no other building to obstruct your view, the whole of the city at your feet.
To get our wheels turning, we walk along the edge of McCarren Park to the most “Brooklyn" coffee shop imaginable. The Lot Radio is a black shipping container plunked down in a flamingo-studded, triangular gravel lot. One side of the container sells coffee from Brooklyn roaster Luft; the other has a booth where a rotating cast of DJs spin records.
The East River Ferry passes under the Manhattan and Brooklyn Bridges
For breakfast, we head up Bedford Avenue and cross into Greenpoint, a Polish neighborhood that has seen its own cool quotient rise in recent years. (HBO's zeitgeisty Girls films here.) At the corner of Manhattan Avenue, across from a graffiti mural of The Simpsons sax player Bleeding Gums Murphy, we find Frankel's Delicatessen. The restaurant is the work of two Jewish brothers from the Upper West Side—one a chef, the other an indie pop musician—who wanted to recreate the classic New York Jewish deli. They've certainly got the look right: The storefront recalls the restaurant from Seinfeld, and the back-lit signs inside are a tribute to Lower East Side mainstay Russ & Daughters. And the food? Oy gevalt! We split a pastrami, egg, and cheese sandwich; an everything bagel with pastrami-cured salmon and scallion cream cheese; and mini latkes with applesauce and sour cream. As we eat, co-owner Zach Frankel comes out from behind the counter to tell us why Jewish delis matter.
“There's a grittiness to the Jewish deli that resembles New York," Frankel says. “People of every single race and religion have a relationship with this food. It's not just white Jews from New York. I get black dudes who grew up going to Katz's with their dads, Asian dudes who grew up eating this food. Being able to provide that to another generation makes me really happy."
A short stroll takes us to the condo-lined Williamsburg waterfront, where we board the East River Ferry. Alongside sailboats and jet skis, we cruise beneath the steel Williamsburg and Manhattan Bridges and the stately stone Brooklyn Bridge. There's something magical about seeing the city from out here, but it's short-lived. Within minutes, we're stepping off at the Fulton Ferry Landing and into 85-acre Brooklyn Bridge Park, which opened in 2010 with a mission to revitalize a blighted stretch of East River piers. The park is filled with visitors snapping shots of the bridges, but it's the locals that are out in droves today. Kayakers skirt the rocky banks. Pickup ballers shoot hoops on the repurposed piers. Climbers scale artificial rock walls. Kids ride the restored 1922 Jane's Carousel. At the park's southern end, we stop at Martin Creed's 25-foot-tall rotating red neon Understanding sign, then reward ourselves for a walk well done with cones from Ample Hills Creamery, a local mini-chain that takes its name from a poem by long-ago Brooklyn resident Walt Whitman—who might be the only self-conscious-artist type who can honestly claim that he was into the borough before it was cool.
Sasheer Zamata, comedian, Saturday Night Live
In search of something a bit more substantial, we retrace our steps to cobblestoned Old Fulton Street and one of New York's best pizzerias, Juliana's. Patsy Grimaldi's place is the product of one of the city's most bitter feuds, sparked when he sold his longtime restaurant, Grimaldi's, and then, years later, after it moved next door, opened Juliana's in the original space. Nowadays, tourists line up for Grimaldi's, but locals go to Juliana's. Under a white brick wall adorned with Sinatra kitsch, we try a prosciutto-and-arugula-topped pie. It's hot, crunchy, and wafer-thin, and goes great with our Brooklyn-brewed Sixpoint ales. “So," says our waiter at the end, “you'll be back tomorrow, right?" Considering that the
Hemispheres office is right down the street, yeah, probably.
In need of another post-gorge constitutional, we take a cab down Flatbush Avenue to Grand Army Plaza. We hop out and walk under the Soldiers' and Sailors' Arch—Brooklyn's answer to the Washington Square Arch—and into Prospect Park. The 585-acre greenspace was designed in 1865 by the fathers of Manhattan's Central Park, one of whom, Frederick Law Olmsted, is rumored to have called the wilder Brooklyn version his masterpiece. The meadows are packed with picnickers, so we head for the quieter Brooklyn Botanic Garden, along the park's eastern edge. Standing on a footbridge watching carp swim in the Japanese garden's pond, it's easy to forget that the horn-honking chaos of Flatbush is barely a stone's throw away.
“The way New Yorkers speak is very funny, because it's a lot of honesty and also, like, no time. None of us has time, for whatever reason. We're all very busy and have to go, so everything is succinct and to the point. It's very truthful, and you get right to the heart of whatever you're saying." —Sasheer Zamata
We skirt the northern border of the park, past the Beaux-Arts Brooklyn Museum, and stop to admire the 40-foot gateway of the Brooklyn Public Library. We compete to see who can identify the Art Deco bronze reliefs that decorate the entrance—Moby Dick, Tom Sawyer, Poe's Raven—then continue along Vanderbilt Avenue and into the tree-lined neighborhood of Prospect Heights, where we grab happy-hour Champagne cocktails at subway-tiled Weather Up.
Prospect Park's famous designer lends his surname to the borough's buzziest new restaurant, just a few blocks down Vanderbilt. At Olmsted, chef Greg Baxtrom turns the farm-to-table model on its head, bringing the table to the farm. We start in the backyard garden, which features such rustic trappings as a quail coop and a crawfish-filled bathtub. As we snack on tempura-fried fiddlehead ferns, our dreadlocked waitress pours glasses of Azienda Agricola Denavolo Catavela, a white wine from Emilia-Romagna that boasts a barnyard funkiness that fits the surroundings. “'Grandpappy's boot' is a hard descriptor for some," she says, smiling, “but I love those skunky, funky, suitcase-and-rubber-band wines."
Back inside, we grab seats next to the open kitchen, where we chat with literary-minded line cooks about Richard Price and Jonathan Franzen as they prep radish-top gazpacho with smoked trout, dry-rubbed scallop skewers with creamed corn and green garlic, and guinea hen served two ways—roasted and confited—with morels and ramps.
From this eco-friendly spot, we take a short taxi ride to an infamous Superfund site. While the Gowanus Canal has tested positive for unimaginably foul pathogens (seriously, don't Google it), a major cleanup is now underway, and the neighborhood named after the industrial waterway has become a spawning ground for creative endeavors. One of these is the Bell House, a comedy club and music venue set in a 1920s printing warehouse. Inside, we meet Sasheer Zamata, a Saturday Night Live cast member who lives nearby, in Fort Greene.
Crashing the board at the West 4th Street basketball courts
“I'd been doing comedy in Brooklyn for years before I got on
SNL, so it feels like a nice routine," she says as we settle in backstage. “Also, I love days that I don't have to leave the borough." And, because Brooklyn is such a ripe source for comedy, she really doesn't need to. “There's a man who rides a bike with a cat on his head and holds the leash in case it falls or something," Zamata says with a chuckle. “Just the other day, I went to the park and a man brought a fake tree to put in the ground so his two parrots could perch on it."
Zamata takes her leave to complete her pre-show ritual: reciting a sonnet from Shakespeare's Love's Labour's Lost. We join the sellout crowd, and soon she and an all-star cast of local comics—Broad City's Ilana Glazer, Horace and Pete's Liza Treyger, The Daily Show's Roy Wood Jr.—have us howling in our seats.
As our fellow comedy fans wander off to the trendy bars of Gowanus, we hail a cab, because there's really only one place for this night, this story, to end. We ride into the isolated waterfront neighborhood of Red Hook—under the highway, through a housing project, over cobblestones—to Sunny's Bar. The watering hole was once a haunt for the stevedores who plied Red Hook's long-forgotten docks, and it later became an unlicensed social club for artists and weirdos. Sunny Balzano, the bar's beloved owner, died earlier this year, and it's now run by his widow, Tone Johansen, who hosts a raucous bluegrass jam in the back. After we sing along to a klezmer-inspired, minor-key version of “This Land Is Your Land," we step outside to see the Statue of Liberty shining in the harbor. New York may be changing faster than ever, getting newer all the time, but this old bar and that old statue are here to remind us that this city was made for you and me.
Like most New Yorkers, Hemispheres editors Nicholas DeRenzo and Justin Goldman often talk about moving to a calmer town. But they never will.
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As a member in the tourism, travel and transportation industries, United offers a unique perspective into the economic and operational effects rippling across the U.S. To advocate United's efforts, and in anticipation of a bright future, New York/New Jersey President Jill Kaplan and California President Janet Lamkin have both been named to their states' respective governor's COVID-19 response task force committees.
Appointed by New Jersey Governor Phil Murphy, Jill joins the New Jersey Restart and Recovery Advisory Council — a group of business and municipal leaders tasked with planning to restart the state's economy.
"Serving on Governor Murphy's Restart & Advisory Council uniquely positions us in the epicenter of helping to restart state's economy by providing innovative ideas, sharing best practices and creative thinking to help ensure the rebuilding of New Jersey's economic vitality alongside notable business leaders," said Jill. "I'm honored to represent United Airlines and the transportation industry as a core building block to expediting the state's recovery."
United is the sixth largest company in the state and one of the largest essential businesses continuing to operate through this crisis, and as or advocate, Jill will share some of our best practices and lessons we're learning with the nine different committees through the customer and employee lens.
On the opposite coast, California Governor Gavin Newsom last month appointed Janet to his Task Force on Business and Jobs Recovery. Joining Janet at the table are former California governors, legislative leaders and CEOs and executives from numerous businesses with large stakes in the state, such as Apple and Disney. In addition to Janet's position on the task force, Janet is also serving on the Long-Term Jobs Recovery sub-committee and will advocate for industries suffering long-term ramifications of COVID-19 such as tourism, travel and entertainment.
"Being appointed to Governor Newsom's Task Force on Business and Jobs Recovery ensures that United is part of the important conversation and part of the plan to help California pave the way toward a fast, safe recovery of jobs," said Janet. "It is an honor to represent the only transportation business on the task force, and I look forward to working alongside a group of very distinguished leaders and focusing on innovative ways to rebuild the economy for our 40 million residents. This work will build on our partnership with the Governor to provide free flights for medical volunteers and having our employees call to check in on isolated older adults as part of the Social Bridging Project."
Pre-COVID, we transported 38 million passengers to, from and within California each year, and directly and indirectly supported tens of thousands of jobs, so the health and well-being of the industry is vital to the prosperity of the state.
As the only airline represented among each of these groups, Jill and Janet are working hard to ensure that our voices, as a company and industry, are heard, valued and utilized as a new chapter dawns on the horizon.
Hello. I'm Scott Kirby, the new CEO of United Airlines. I'm a proud Air Force Academy graduate and have spent my entire career in and around aviation, including the last four years as President of United.
While I had planned for my first communication with you to be about the meaningful investments we were making to the travel experience and our continued growth across the U.S. and expansion to exciting new destinations around the world, today, the situation rendered to us by the COVID-19 pandemic leads me to a different type of message.
First, I graciously and humbly thank you for your business. Now, more than ever, our customers' loyalty is so deeply appreciated by every member of the United family.
As essential workers, the men and women of our airline have been hard at work over the past two months to transport vital medical supplies and critical goods to places that need them most, to provide free travel to healthcare professionals and to help thousands of individuals repatriate to their home countries.
Safety has always been our top priority, and right now in the midst of an unprecedented crisis, it's our singular customer focus. We recognize that COVID-19 has brought cleanliness and hygiene standards to the front of your mind when making travel decisions. We're not leaving a single stone unturned in our pursuit to protect our customers and employees.
We are installing plexiglass in lobby and gate areas, we're using the same equipment used to clean hospitals to disinfect the interiors of our aircraft, all crew and customers on board are required to wear face mask coverings and we're taking the temperature of our employees before they start work.
But at United, we're not stopping there. We're teaming up with experts from Clorox and the Cleveland Clinic to set a new standard for cleanliness and healthy flying that we are calling United CleanPlus℠.
Clorox is working closely with us to improve how we disinfect common surfaces and provide our customers with amenities that support a healthy and safe environment.
Physicians and scientists at the Cleveland Clinic, will advise us on new technologies and approaches, assist in training development and create a rigorous quality assurance program. And, as scientists learn more about how to fight COVID-19, Cleveland Clinic experts will help us use those discoveries to quickly implement new ways to keep our customers safe.
While we may not know when this pandemic will subside, what we do know is that travel is so deeply woven into the fabric of our global culture. We all desire to visit family, dance at a friend's wedding, hug parents…and see the wonders of this beautiful world. No matter how sharp the picture quality – or how strong the WiFi signal – there's simply no substitute for being there – in person – to collaborate, celebrate, explore. We are confident that travel will return. And when it does, United Airlines will be ready to serve you again in the friendly skies.
Thank you. Be well. And I look forward to seeing you on board.
At the airport
1Implementing temperature checks for employees and flight attendants working at hub airports
2Installing sneeze guards at check-in and gate podiums
3Encouraging use of the United app for contactless travel assistance and more
4Promoting social distancing with floor decals to help customers stand 6 feet apart
5Introducing touchless check-in for customers with bags
At the gate:
6Disinfecting high-touch areas such as door handles, handrails, elevator buttons, telephones and computers
7Providing hand sanitizer and
8Allowing customers to self-scan boarding passes
9Boarding fewer customers at a time and, after pre-boarding, boarding from the back of the plane to the front to promote social distancing
On our aircraft
1Providing individual hand sanitizer wipes for customers
2Requiring all customers and employees to wear a face covering and providing disposable face coverings for customers who need them
3Temporarily removing onboard items like pillows, blankets and inflight magazines
4Disinfecting high-touch areas, like tray tables and armrests, before boarding
5Reducing contact between flight attendants and customers during snack and beverage service
6Ensuring aircraft cleaning standards meet or exceed CDC guidelines
7Applying social distancing to seating procedures when possible, including:
- Limiting middle seat selection
- Moving customers seated closely together
- De-planing in groups of five rows at a time to reduce crowding
8Using electrostatic spraying to disinfect aircraft, to be completed on all flights by mid-June
9Using state-of-the-art, hospital-grade, high-efficiency (HEPA) filters to circulate air and remove up to 99.7% of airborne particles
We're working closely with the experts at Cleveland Clinic to advise us on enhancing our cleaning and disinfection protocols for the safety of our employees and customers. Visit Cleveland Clinic's website to learn more about COVID-19.
Together, we are facing an unprecedented challenge. United Together, we rise to meet that challenge.
Calling all AvGeeks and travelers! Here's a fun way to take your next video call….from a United Polaris® seat, the cockpit or cruising altitude. We're introducing United-themed backgrounds for use on Zoom and Microsoft Teams, video conferencing tools that many people are using to stay connected.
So for your next meeting or catch up with friends and family, download the app to either your computer or mobile device to get started. If you've already downloaded Zoom you can skip ahead to updating your background image (see instructions below).
To use on Zoom:
- Start here by downloading your favorite United image to your computer or mobile device. Just click "download" in the bottom left corner of the image.
- Next go to your Zoom app (you'll need to download the app to access backgrounds) and click on the arrow to the right of your video camera icon in the bottom of the screen.
- From here select, "choose virtual background" to upload your uniquely United photo.
- Start by downloading your favorite United image to your computer. Just click "download" in the bottom left corner of the image.
- If you're using a PC, copy the image you want to use into this folder:
- C:\[insert your device user name here]\AppData\Microsoft\Teams\Backgrounds\Uploads
- If you're using a Mac copy the images to this folder on your computer:
- /users/<username>/Library/Application Support/Microsoft/Teams/Backgrounds/Uploads
- If you're using a PC, copy the image you want to use into this folder:
- Once you start a Teams meeting, click the "…" in the menu bar and select "Show background effects" and your image should be there
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This is why we fly.
20 UCSF Health workers, who voluntarily set aside their own lives to help save lives, are on their way to New York City.
We are humbled by your selfless sacrifice.
In celebration and appreciation of all first responders and essential workers. 👏🏻👏🏼👏🏽👏🏾👏🏿
This is the story of Jason and Shantel. You see, Jason and Shantel love each other very much. They also love traveling and they love the classic Adam Sandler film, The Wedding Singer.
It all began when Jason reached out to United's social media team, hoping for assistance with his upcoming plan to propose. Some phone calls and one borrowed guitar later, the stage was set for Jason. Put all that together, mix in some helpful United employees and, voila, you have a truly memorable marriage proposal. Congratulations to this fun-loving and happy couple, and here's to many more years of making beautiful music together.
A big thank you to Chicago-based flight attendants Donna W., Marie M., Karen J. and Mark K. for making this proposal come to life.