Three Perfect Days: Oslo - United Hub
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Three Perfect Days: Oslo

By The Hub team, July 16, 2015

Story by Chris Wright | Photography by Ilja C. Hendel | Hemispheres, July 2015

When people talk about a city's golden age, they're generally referring to the past. Oslo, though, is hitting the heights right now. The Norwegian capital has always had its appeal—natural beauty, courteous citizens, cultural heritage—but it's never been considered a hotbed of excitement and innovation. Until now. Over the last few decades, Oslo has undergone a massively ambitious revitalization project, bankrolled by Norway's oil reserves and driven by a broad effort to forge a lasting national identity. The city today is bursting with groundbreaking architecture, art and cuisine, its citizens brimming with optimism and energy. People say this sort of thing all the time, but with Oslo it's true: There has never been a better time to be here.

Day 1 Graphic

In which Chris attempts two difficult tasks: paddleboarding and understanding the Norwegian government

So here I am, in Oslo.

Actually, that's not completely true. Strictly speaking, I'm a few feet offshore, up to my nostrils in fjord water. Nearby, a classical pianist named Aksel Kolstad is offering advice. “Grab the board!" he is hollering. He is also laughing, which doesn't seem right.

Kolstad, a keen paddleboarder, has taken me for a turn around Oslofjord, and I've gone in. “I'm going in," I'd announced earlier, a moment before I toppled into the clear, cold water. A small crowd has gathered to watch as I dig my fingernails into a boardwalk, unable to haul myself up, unwilling to let go.

Aksel Kolstad, Classical pianistAksel Kolstad, Classical pianist

How different it was a few hours ago. I woke up in a stylish hotel room nearby, amid puppy-soft pillows and dark wood finishes. Across from my bed was a sliding door and a balcony. After grappling for a while with the Minority Report coffee machine, I stood out there and gazed dreamily across the water that is now claiming both my body temperature and my dignity.

Historically, high-end hospitality in Oslo has tended toward the Baroque—giltwood mirrors and looming chandeliers. The Thief, with its retro-futuristic décor, is the city's first true boutique hotel, set in the city's first boutique neighborhood: Tjuvholmen (Thief Island), a tiny peninsula that was a shabby port a decade ago but now bristles with oil-money architecture, including Renzo Piano's sweeping wood-and-glass Astrup Fearnley Museum.

If the local infatuation with Oslofjord is tied to friluftsliv (the Norwegian love of nature), then the Tjuvholmen development is part of a more recent proclivity. “We have endured a cultural ice age, and now we are starting to blossom," Kolstad says, sitting at a grand piano in his performance space near the Thief. “Oslo is a glass globe—you shake it, and it snows art."

“There's a lot of great new architecture in Oslo, but I'm hoping we don't turn into Dubai. Sometimes I think, you know, 'Dude, how about planting a little bit of grass?'" —Aksel Kolstad

Kolstad is not your everyday classical musician. “I'll be playing Mozart, and I'll suddenly flex my chest like this," he says, making his pectoral muscles jiggle. But the element of slapstick in his concerts is also part of a local tradition. “Oslo is a city of eccentrics; it's filled with characters."

Still damp, I set out on an exploratory stroll. Earlier, I plotted my course on a map: my first stop, Akershus Fortress, looked to be about a half hour away on foot. But Oslo is smaller than the maps suggest. The fort stands across the fjord—you could throw a comedic classical pianist and hit it from here. If it weren't for all the stuff to gawp at along the way—the jostling artworks, the shipyard shops at Aker Brygge, the islands dotting the fjord—I could easily slosh there in 10 minutes or less.

I reach the mainland and City Hall, a redbrick, twin-towered monolith that could be a Bronx housing project but for the mytho-heroic reliefs dotting its facade (and the fact that Nobel Peace Prize ceremonies are held within). I stand for a bit on the bustling waterfront, watching an elderly woman in Romany dress bashing a tambourine, then head for Akershus.

Vigeland Sculpture ParkVigeland Sculpture Park

Inside, the fort is a tangle of undulant paths, soaring curtain walls and crumbling archways. Two spires stand above it all, part of a 17th-century reconstruction after old Oslo, razed by fire, was abandoned and the land around the fort settled. Over 700 years, various parts have been demolished, rebuilt and embellished, resulting in a helter-skelter of styles—today, it stands as a symbol of Norway's efforts to forge its own identity after centuries of subjugation.

I have more history in store a couple of blocks away at Engebret Café, whose regulars have included Edvard Grieg, Henrik Ibsen and Edvard Munch. I order the cured herring, which, owner Kay Johnsen says, should really be washed down with an aquavit aperitif. “Herring and strong liquor. Very traditional."

I ask if I can try the grilled whale. I've always imagined that whale was what sailors ate before they started on their crewmates—a second-to-last resort—but this (minke, culled for scientific purposes, I am told) is fantastic: gamy and tender, not a hint of blubber. As I exit, Johnsen shows me a framed letter from Munch, written after he'd been kicked out of the café for drunkenness. An apology? “No," Johnsen says, laughing. “It's blaming everybody but himself."

Luckily, my next stop is close by. Built in the 1690s, Oslo Cathedral isn't the grandest religious structure in the world, but it is impressive, its blocky clock tower looming over a busy flower market. There's an organ recital inside, so I take a pew and examine Hugo Lous Mohr's trippy ceiling art, which includes an image of a man battering a sad-looking dragon with an inverted crucifix.

Built in 1200, the Norwegian Folk Museum's Gol Stave Church is littered with eerie carvingsBuilt in 1200, the Norwegian Folk Museum's Gol Stave Church is littered with eerie carvings

Next, I waddle up pedestrianized Karl Johans Street, past H&M and Mango and out onto a broad promenade flanked by ornate 18th-century townhouses and a clutter of landmarks: the National Theater, the National Gallery, the Royal Palace. I stop to gaze at the stylistic mishmash of the Storting (parliament) building, then head inside to watch Norway's politicians debate the issues of the day. As I enter, a guard tells me that I need to empty my pockets into a tray.

Him: “The money we keep!"

Me: “No wonder Norway is so wealthy!"

Both: “Ha! Ha!"

Earlier, Kolstad told me there's a gloomy streak underlying a lot of Norwegian humor, but there's also what he described as “pillow comedy" (so called because “you want to put a pillow over your face"), an example of which would be a guy climbing a tree to retrieve his kid's kite and meeting the gaze of a woman, naked, sunbathing in the yard next door: “It's not what it seems!"

I don't understand what the politicians in the red-and-gold rotunda are saying, but their tone suggests it might be something pressing, like replacing the soap dispensers in the bathrooms. I sneak out and make my way back to Thief Island, heralded by City Hall's 49-bell carillon, which belts out a tune that drowns out the gulls and street performers.

After a quick nap, I sink into an armchair in the Thief's swish eatery Fru K, next to a Philippe Starck lamp shaped like an assault rifle, and receive a succession of dishes: salmon caviar with horseradish and lemon curd; turbot soup with Jerusalem artichoke; bleak roe with cabbage and popcorn crackling; steak tartare with oyster emulsion. It's a splendid meal, washed down with some splendid wine, all of which sets me up for my big night out: standing on my balcony, looking out at the Oslofjord, its surface burnished by the moon. Man, I think, taking a swig of beer, that water looks cold.

In which Chris sees Norway's finest artworks and eats its most artfully constructed food

Breakfast today is in the Grand Café, at the Grand Hotel. This may be the most famous room in Oslo, frequented by pretty much every notable person who ever set foot in the city (I pass Michael Moore on the way in). On one wall is a mural, circa 1928, depicting the café's former patrons, including Munch, who once made a scene here over an unpaid bill. I help myself to a healthy plate of salmon, salad and rustic bread, followed by a mountain of lardy bacon and sausage.

The Grand occupies the other end of the hipness scale from the Thief. Set in a stately building on Karl Johans Street, the hotel opened in 1874 and remains resolutely old school. I've checked into a suite that is a paragon of gentility, exemplified by the French windows overlooking the street. It's all I can do to resist waving regally at the rabble below.

Christian Ringnes, Businessman and founder, Ekeberg Sculpture ParkChristian Ringnes, Businessman and founder, Ekeberg Sculpture Park

My goal this morning is to get to the National Gallery early, in order to beat the crowds. It works: I spend 20 minutes entirely alone in a hall of Munch masterpieces, including “The Scream." Nearby are his reclining “Madonna" and the inexplicably creepy “Girls on the Pier." Magic.

From here, I stroll through the Royal Palace grounds to the city's tony West End, then cut left onto Hegdehaugsveien Street, home to upscale retailers like Tara, where you can pick up a pair of graffiti-covered jeans for $1,300. Soon, I enter Vigeland Sculpture Park, via a bridge bearing a procession of disconcertingly realistic bronze statues of naked people, wrestling, running or just standing arms akimbo. The most famous is a baby stamping his foot in petulant fury. Another depicts a man kicking a small child across the floor. Ah, um…

It took sculptor Gustav Vigeland 20 years to create the 200-plus works that make up this installation, which opened in the mid-1940s. The centerpiece is the 46-foot granite tower “Monolith," comprised of 121 squirming, heaped-up men, women and children, a work that is said to speak of divine inspiration but which to me seems fantastically sinister. Taxi!

“Oslo has always been a very safe city. You can leave a suitcase of money at the train station and come back an hour later and it will have been moved to the side, so nobody trips over it." —Christian Ringnes

My next stop is across town, at Ekeberg Sculpture Park, opened two years ago by billionaire Christian Ringnes. Set on a high hill (Munch got his inspiration for “The Scream" up here), the park is formed of 31 works scattered over 64 acres. I find Ringnes rummaging around in Salvador Dalí's “Venus de Milo with Drawers." “People put stuff in them," he says, pulling out a wooden crucifix: “A cross!"

Ekeberg has not been without its critics. It has been derided as a crass vanity project, a violation of the park's natural beauty; the overall theme is a celebration of women, which to some smacks of condescension. “We had a big fight to set this up," Ringnes says. “Now, people love it."

We set out on a tour of the sculptures, Ringnes striding effortlessly uphill as I wheeze pitifully behind. Even so, the place is a joy—there's something especially captivating about the union of natural splendor and artworks like “Peeing Woman," a bronze statue of a squatting figure, pants at half mast. “She should actually be peeing," says Ringnes, frowning. “We had a period where she was doing it too much. Right now, we're having a dry period."

Akershus Fortress, a 700-year-old architectural hodgepodgeAkershus Fortress, a 700-year-old architectural hodgepodge

As we make our way downhill, an elderly woman stops Ringnes to tell him she is “very happy with the park."

“Not the artworks?" he replies.

“Not the pornographic one," she says, referring to a video installation that includes a nude woman waving a flag. “Maybe you shouldn't have spent your money on that."

Ringnes doesn't seem to mind the criticism. “This park is part of something new," he says. “If you'd have come to Oslo 20 years ago, it was kind of boring. The city was clean and safe, but there wasn't much happening. We are living through some kind of heightened time."

Another example of Oslo's revival is Maaemo, the first two-Michelin-starred Nordic restaurant, located a short tram ride from Ekeberg, overlooking the Barcode Project, a strip of hypermodern commercial buildings. But people don't come here for the view.

After I've been seated at one of the eatery's eight tables, a waitress lays out the ground rules, which include a ban on any ingredients that cannot be found in Norway: “No pepper, no lemon or lime…" Then we're off. I count 23 items on the set menu, starting with a single sprig of pickled salsify, served on a large bed of juniper branches. Just as I'm about to start nibbling one of the twigs, another course appears: a foil-thin sliver of wild duck, cured for seven months and served on a square of crumpled paper.

Enjoying a pint on the riverside terrace at Bl\u00e5Enjoying a pint on the riverside terrace at Blå

So it goes, a procession of dishes that fall somewhere between molecular gastronomy and an episode of “Survivor": a smidgen of chicken liver and elderflower on a patch of lawn; nubs of frozen cheese and vendace roe on a rock; raw oyster emulsion atop a diorama of seashells. Of course, Michelin stars are not won on presentation alone—the tastes and textures here are inspired—but half the fun is anticipating what kind of madness will come next. The big showstopper is the langoustine, served on a pile of spruce above dry ice. The waiter introduces a pine infusion, and a pungent fog courses across the table, which is so delightful I yelp.

In terms of experiences, it'll be hard to top sour milk sprinkled with dried reindeer heart, so I decide to wind down on a cruise of the fjord. To get to the dock, in front of City Hall, I make my way west along the waterfront, pausing to stroll up the sloping roof of the Opera House, a huge white structure that looks like a Cubist ocean liner, then watch a free modern ballet performance in its bright lobby.

The cruise is a good reminder of why locals love their fjord. We meander among scores of islands, some dotted with tiny, colorful bathhouses, some with geese lazing among the trees, gray cliffs rising behind them. The sun is shining. Fishing boats sail by. This, I have decided, is the only way to experience these waters.

The odd relocated houses of Bygd\u00f8yThe odd relocated houses of Bygdøy

After a quick spritz at the Grand, I stroll into a nearby grid of streets, the hub of the city's 17th-century revival. There are some lovely old buildings here, not least the 1640 pile housing Statholderens Mat & Vinkjeller, set in a vaulted cellar below its Michelin-starred counterpart, Statholdergaarden. I have a tapas plate to start, which includes a rich oxtail empanada, quail eggs with noodles, and shrimp with guacamole and pomegranate seeds, followed by a main course of tender lamb with deliciously nutty couscous.

I round off the night with a cocktail at Fuglen, a hip coffee shop/bar with mismatched vintage furniture that's for sale. Co-owner Einar Holthe shares his thoughts on Oslo while insisting I try every drink on the menu. Having gained independence from Sweden in 1905, he says, Norway is finally reclaiming its identity. “There's a sense that we belong to our culture now," he adds. “The streets are coming alive."

Day 3 Graphic

In which Chris visits Oslo's hipster quarter and the city's famed cemetery

Istart the day with a nice long groan, followed by a few cups of strong coffee. I'm having brunch later at Mathallen, a food hall on the bank of the Akerselva River, so I roust myself from bed and head out into the glare.

On my way, I stop at Pentagon, an army surplus shop on Storgata, where I root around among the crossbows, knives and gladiator helmets for a bit before crossing the road to a ramshackle cluster of vintage shops, where I pick up a music poster from the 1950s, at 1970s prices.

Iram Hhaq, FilmmakerIram Hhaq, Filmmaker

Soon, I'm heading north along the river, which feels very rural but is also dotted with old industrial buildings transformed into studios and galleries. Mathallen, set in a renovated railroad factory, offers everything from fresh seafood to stinky cheese. I have a beef and tomato pie from Hello Good Pie before heading out to explore Grünerløkka.

People call Grünerløkka Oslo's answer to Brooklyn, and you can see why—it is thick with boho bars, retro restaurants and indie fashion outlets. There is also a wonderful sense of anarchic energy. Heading back to the river for a drink at Blå, a trendy music venue, I pass a man carrying a large Styrofoam ear past a couple of punk-rock chicks standing below a junk-glass chandelier, ignoring the spectacle, a few feet away, of a ferret crossing the road.

I sit on Blå's grafittied riverside terrace for a while, nursing a Nøgne Ø pale ale and listening to the water rush by, then head back to Mathallen, where I'm having coffee with the filmmaker Iram Haq.

Described by Variety as “one of Europe's top emerging directors," Haq grew up in East Oslo's “Little Pakistan" neighborhood. Her shopkeeper parents were not enamored of her decision to pursue a career in the arts. “It was hard for them to accept," she says. “They didn't really understand what I was doing." It wasn't only the Pakistani community that would have frowned on her career choice. Before the discovery of oil in the late 1960s, Norway was relatively poor, and its people made a virtue of austerity. Eating out was rare, foreign holidays were pretty much unheard of, and young women of Pakistani heritage did not go into the film business.

“It's difficult to talk about the local character, because we are two different people: In the winter, we are hunched up; in the summer, we smile." —Iram Hhaq

Things are different now, says Haq, but a few traditions remain, such as the age-old emphasis on consensus: “Everyone agrees, even when they don't."

Later, Haq offers to show me the nearby Vår Frelsers cemetery, which contains the graves of notables such as Ibsen and Munch. To get there, we walk up Telthusbakken, a steep, narrow street lined with the brightly colored wooden cottages that used to be everywhere here. At the top of the street is the austere 12th-century Old Aker Church, but Haq's attention is elsewhere. “Hello!" she says, pointing her cameraphone at a flat-faced, sunbathing cat.

The Vår Frelsers monuments seem oddly modest, given who's lying beneath them. But Norwegian society prizes humility, even among its more illustrious members. Haq recalls passing then–Prime Minister Jens Stoltenberg in a park: “He said, 'I read about you in the paper!' so I said, 'I read about you, too!' We laughed. He was normal."

I say goodbye to Haq and head for Damstredet, another cobbled clutter of too-cute-to-be-true wooden houses. But I can't stand around annoying the residents for too long—Einar Holthe has offered to take me to a must-see attraction on Bygdøy peninsula.

We meet in Gamle, a blue-collar eastside neighborhood that's being colonized by creative types. Our first stop is at Haralds Vaffel (motto: “Everyone Loves Waffles"), a hole in the wall where Harald himself serves us bacon-and-blue-cheese waffles followed by a traditional jam. Fortified, we jump in Einar's car and drive west, to one of Oslo's weirdest exhibitions.

Bygdøy is sometimes called Museum Island, on account of it having a bunch of museums, including the Kon-Tiki Museum, the Viking Ship Museum and the Norwegian Folk Museum. This last one is actually a small town, made up of buildings that have been dismantled and rebuilt here. There are 160 in all, ranging from medieval peasant huts to 19th-century townhouses, the rooms of which have been furnished to reflect the lifestyle of, say, a Victorian-era family, or a swinging bachelor circa 1975.

The ups and downs of TelthusbakkenThe ups and downs of Telthusbakken

Most impressive is the Gol Stave Church, a pagoda-like wooden edifice built in 1200. Inside it is gloomy, with faded murals in the apse and tortured faces in the rafters. Restorations have revealed strange carvings on its walls, scripts and symbols that, according to the elderly woman keeping watch, have yet to be deciphered. I ask her if she ever finds herself alone in here, and she says yes. “Spooky," I say, and she huffs. “I am not easily spooked."

Einar drops me off downtown, outside the Hotel Continental, where I'll be dining at Eik Annen Etage. The restaurant is low-lit, with classical columns and modern art. I sit next to a window overlooking the National Theater, and a friendly Swedish waitress brings me a golden menu. What the heck, I'll have the full-course: raw marinated halibut with grilled romaine lettuce and horseradish emulsion; smoked salmon with creamed morels; deep fried lamb sweetbreads with wild garlic; slow cooked pork. It's all good—but that lettuce. From now on, I'm grilling all my salads.

I end the night at Etoile, the Grand's rooftop bar, where you get a real sense of how lovely this city is. As I gaze at the flickering Freia sign next door, a seagull big as a dog lands on a neighboring rooftop and stares me down. For some reason, I'm reminded of a story someone told me earlier, about a local soccer pitch where children play, a field that once “ran with Swedish blood." There was no malice in the telling of this story, but there was a kind of appreciation. So, yes, Oslo is an unusually lovely city, but it's a little more complicated than that.

Hemispheres executive editor Chris Wright strongly recommends that people who fall into the Oslofjord change their damp trousers before going sightseeing, to avoid unpleasant chafage.


This article was written by Chris Wright from Rhapsody Magazine and was legally licensed through the NewsCred publisher network.

Looking back at a landmark year with Special Olympics

By Ryan Wilks, October 19, 2020

Earlier this summer, we shone a light on our flagship partnership with Special Olympics and our commitment to the Inclusion Revolution. In that same story, we introduced you to our four Special Olympics Service Ambassadors, Daniel, Kyle, Lauren and Zinyra (Z), who, this month, celebrate one year working at Chicago O'Hare International Airport as part of the United family.

This groundbreaking, inclusive employment program took off as a part of our ongoing partnership with Special Olympics, a community relationship that employees across the company hold close to heart. The original 'UA4' (as they call themselves) have become an integral part of the United team serving customers at O'Hare Airport. Even from behind their masks, their wide smiles and effervescent spirit exude and bring life to the service culture of excellence we strive towards every day.

"The UA4 are more than just customer service ambassadors. They are shining examples of how inclusion, accessibility and equity can have monumental impacts on the culture and service of a business and community," said Customer Service Managing Director Jonna McGrath. "They have forever changed who we are as a company. While they often talk about how United and this opportunity has changed their lives, they have changed ours in more ways than we can count."

In the two years of partnership with Special Olympics, United employees have volunteered over 10,500 hours of service at events around the world and donated over $1.2 million worth of travel to the organization.

"This inclusive employment program is what community partnerships, like ours with Special Olympics, are all about: collaborating to identify areas where the needs of the community intersect with the cultural and business opportunity, then creating the infrastructure and programming to bring the two together," said Global Community Engagement Managing Director Suzi Cabo. "Through this program, our goal is to show other companies that when you put a committed effort and focus towards inclusion and breaking down barriers, you transform lives. I challenge other business around the world to follow our lead in joining the Inclusion Revolution."

Check out the video below to hear from our Special Olympics Service Ambassadors firsthand.

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Spotlighting our own during Hispanic Heritage Month

By The Hub team, October 13, 2020

We celebrate Hispanic Heritage Month from September 15 th through October 15th and take the time to recognize the important contributions of our colleagues of Hispanic descent in the United family.

This year, we hosted virtual events organized by our multicultural business resource group UNITE to celebrate Hispanic Heritage Month, covering topics ranging from immigration reform to Hispanic leadership. We're also taking a moment to highlight Latinx employees nominated by their peers for their contributions both at and outside of work.

These nominees have demonstrated leadership in their position and through their character. Take a moment to read their own words about how their background and heritage plays a role in the way they interact with customers, in how they support their colleagues and why it brings valuable perspective to their work.

Vania Wit – VP & Deputy Counsel

Photo of Vania Wit, VP & Deputy Counsel for United Airlines

"I am the Vice President and Deputy General Counsel in the legal department. I am an attorney and have worked in the legal department for over 21 years and am currently responsible for a number of different legal areas – such as litigation, international, commercial and government contracts, labor, employment and benefits, antitrust. I have the privilege of working with a tremendous team of attorneys who are directly leading and managing these areas. One of the things I like most about my job is simply getting to know the backgrounds and personal stories that everyone has about their paths to United or their passion for the industry. Being the daughter of immigrants from South America and growing up in a family who relies heavily on air travel to connect us to our close family and friends is an integral part of my story and what drew me to this industry and this company."

Kayra Martinez – International Flight Attendant, FRA

Photo of Kayra Martinez on board an aircraft

"I love that my work as a flight attendant brings me all over the world and allows me to connect with diverse people across the globe. Because of my Spanish heritage, I've been able to use my language as a way to connect with passengers, crew members and people from every nationality. In addition, my heritage gives me a very close connection to family, creating community and using inclusion as a way to bring people together. After transferring to Europe, I was able to study German, more Spanish, Italian and Arabic. Outside of work, I'm the director and founder of a nonprofit organization that empowers refugees through art. Hundreds of children and adults fleeing war-torn countries have found healing through my art workshops. These refugees are currently displaced in Greece. Their stunning paintings are then sold in art galleries and communities around the world, raising awareness and putting income directly into the hands of refugee artists."

Adriana Carmona – Program Manager, AO Regulatory Compliance

Photo of Adriana standing in front of a plane engine

"I've been incredibly lucky to have amazing leaders during my time at United who have challenged me from day one to think outside the box, step out of my comfort zone and trusted me to own and deliver on the tasks assigned. I think this sense of ownership is largely shaped by my Latino background, which values responsibility, respect and accountability and taking full charge of what's in your control to be able to deliver accordingly."

Harry Cabrera – Assistant Manager, AO Customer Service, IAH

Photo of Harry Cabrera

"My desire to help people is what drove me to start my career in Customer Service over two decades ago. Currently I provide support to our coworkers and customers at IAH , the gateway to Latin America and the Caribbean. As a Colombian native celebrating Hispanic Heritage Month, I'm proud to see the strength that my fellow Latinos forge every day at United Airlines. Family values are a cornerstone of the Latin community; I consider my coworkers to be part of my extended family. Mentor support throughout the years gave me the opportunity to grow professionally. The desire to do better and help others succeed is part of that heritage. I collaborate with our Latin American operations and create ways to improve performance. No matter what language you speak, the passion for what you do and being approachable makes the difference in any interaction."

Juciaria Meadows – Assistant Regional Manager, Cargo Sales

Photo of Juciaria Meadows in a Cargo hold

"During my 28-year career, I've worked across the system in various frontline and leadership roles in Reservations, Customer Service and Passenger Sales in Brazil. I moved to the U.S. in 2012 to work as an Account Executive for Cargo. It did not take too long for me to learn that boxes and containers have as much a voice as a passenger sitting in our aircraft. My job is to foster relationships with shippers, freight forwarders, cosignees, etc. and build strong partnerships in fair, trustworthy and caring ways where United Cargo will be their carrier of choice. That's where my background growing up in a Latino family plays an important role in my day-to-day interactions. I've done many wonderful sales trainings provided by United and my academic background , but none of them taught me more than watching my parents running their wholesale food warehouse. Developing exceptional relationships with their customers, they always treated them with trust and respect. They were successful business people with a big heart, creative, always adding a personal touch to their business relationships and I find myself doing the same. It's a lesson that is deep in my heart."

Shanell Arevalo – Customer Service Representative, DEN

Photo of Shanell Arevalo at work

"I am Belizean and Salvadoran. At a young age my family moved to California from Belize. Although I grew up in the United States , one thing my parents taught me was to never forget the culture, values and principles I was raised on. This includes showing love, compassion, and respect to all people. We learned to put our best foot forward for any situation and always put our heart and mind into everything we do. In my position as a customer service agent, it's the difference of showing the love, compassion and respect to our passengers to show that this is not just a job but rather a passion of genuinely caring for our people. Being Latina, we are raised to always take care of our family, and the way I take care of passengers is the way I would take care of my family. If there's one way I know I can make a difference with our Spanish speaking passengers, it's being able to speak the language. The glow that comes over a passenger's face when they realize there's someone who can speak Spanish is absolutely an indescribable feeling. With that glow comes comfort and joy. The small comfort they get from knowing someone can connect with them makes all the difference in their experience."

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United Cargo responds to COVID-19 challenges, prepares for what's next

By The Hub team, September 30, 2020

Even before the COVID-19 pandemic, United Cargo has supported a variety of customers within the healthcare industry for over 10 years. Three key solutions – TempControl, LifeGuard and QuickPak – protect the integrity of vital shipments such as precision medicine, pharmaceuticals, biologics, medical equipment and vaccines. By utilizing processes like temperature monitoring, thermodynamic management, and priority boarding and handling, United Cargo gives customers the peace of mind that their shipments will be protected throughout their journey.

With the global demand for tailored pharmaceutical solutions at an all-time high, we've made investments to help ensure we provide the most reliable air cargo options for cold chain shipping. In April this year, we became the first U.S. carrier to lease temperature-controlled shipping containers manufactured by DoKaSch Temperature Solutions. We continue to partner with state-of-the-art container providers to ensure we have options that meet our customers' ever-changing needs.

"Providing safe air cargo transport for essential shipments has been a top priority since the pandemic began. While the entire air cargo industry has had its challenges, I'm proud of how United Cargo has adapted and thrived despite a significant reduction in network capacity and supply," said United Cargo President Jan Krems. "We remain committed to helping our customers make it through the pandemic, as well as to doing everything we can to be prepared for the COVID-19 vaccine distribution when the time comes."

Our entire team continues to prioritize moving critical shipments as part of our commitment to supporting the global supply chain. We've assembled a COVID readiness task team to ensure we have the right people in place and are preparing our airports as we get ready for the industry-wide effort that comes next.

In cooperation with our partners all over the world, United Cargo has helped transport nearly 145 million pounds of medical supplies to aid in the fight against COVID-19, using a combination of cargo-only flights and passenger flig­hts. To date, United Cargo has operated more than 6,300 cargo-only flights and has transported more than 213 million pounds of cargo worldwide.

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