Three Perfect Days: Santiago
Story by Justin Goldman | Photography by Yadid Levy | Hemispheres, December 2014
Chile hasalways felt a little cut off. It's boxed in on all sides, by the rugged Andes to the east, more than 2,500 miles of Pacific coast to the west, the turbulent Drake Passage to the south and the searing Atacama Desert to the north. The dictatorship of Augusto Pinochet, meanwhile, formed a political barrier through the 1970s and '80s.
Even in the 25 years since democracy returned to Chile, its capital city has remained isolated by history and geography. Most travelers have tended to view Santiago as a stopover on the way to the stunning landscapes of Patagonia or the Atacama, the wine valleys to the north and south, the Andean ski slopes or the charmingly disheveled coastal city of Valparaíso. But this city of more than 6 million people has lately claimed its place among the cosmopolitan capitals of South America. It's home to a growing number of wildly inventive chefs, museums and cultural centers that bristle with creative talent, and a bouncing nightlife scene, with bars and clubs that stay open until sunrise.
The city is also one of the safest and most hospitable in South America. The parks are filled with lovers, the sidewalks swell with students, buskers dash into intersections to entertain at red lights. Even the stray dogs seem friendly. Santiago has turned the page on history, and now it's writing a chapter in which it becomes one of the shining metropolises of the New World.
DAY ONE | “La Cordillera," your taxi driver says, and your eyes follow the line from his finger, over the sprawl of Santiago to the snowcapped Andes, looming impossibly huge and close. You're definitely not in Kansas anymore. A few minutes later, he drops you off in front of a Spanish colonial building nestled amid palm trees and bougainvillea. The Aubrey, a 15-room hotel that opened in 2010, comprises two 1920s-era mansions combining traditional and contemporary touches—a Mission-style terrace leads into a bright piano bar decorated with illustrations of the Beatles. You head up to your fourth-floor room, which has an oddly slanted ceiling and a fine view of Santiago's biggest park, Parque Metropolitano.You're pumped up to go exploring, but that was a loooong flight, and before you know it you've face-planted on the bed.
You wake from your nap with an appetite, so you head down Constitución, one of the two main strips of Santiago's bohemian Bellavista neighborhood, in search of a bite. The storefronts here are slightly run down, but vibrant and colorful. You're drawn by the nautical decor—a ship's bow, a figurehead—of Azul Profundo. You slide in and order caldillo de congrio, the hearty eel soup that's such a Chilean staple that Pablo Neruda wrote an ode to it. The poem is conveniently printed on your placemat, and you read it as you eat: “In the storm-tossed Chilean sea"—slurp—“lives the rosy conger"—slurp—“giant eel of snowy flesh."
A charming market counter inside the French restaurant Boulevard Lavaud
Inspired by lunch, you duck down a graffitied alleyway just off Constitución to find La Chascona, the house Neruda lived in with his third wife, Matilde Urrutia. (The poet named the house using a Quechua word meaning disheveled, in honor of Urrutia's curly hair.) You climb through the gardens, listening to a young guitarist on the street below, and enter to find a surreal portrait by Diego Rivera depicting Urrutia with two heads. You browse Neruda's maps, books and nautical knickknacks, finally coming across his Nobel Prize medal on the top floor. You don't see one of those every day.
From here, it's a couple of blocks to Parque Metropolitano, better known as Cerro San Cristóbal for the 2,830-foot peak at its center. There's a funicular that goes to the top, but you're feeling spry, so you hike the mile or so up the dirt trail. As you reach the first switchback, you suspect you've made a mistake; at the second, you know you have. Then you spot the 45-foot statue of the Virgin Mary at the peak, so you soldier on. At the top, you stand beside the statue, listening to a man drone Hail Marys in a perfect monotone, and take in the view of the Gran Torre Santiago, the tallest building in South America, which is dwarfed by the mountain range beyond. You won't be climbing those anytime soon.
You wobble back down the hillside and hop a cab to the tony suburban neighborhood of Vitacura, home to the Museo de la Moda. Founded by the scion of a wealthy family in 1999, the museum houses a collection of fashion relics that include Madonna's cone bra and the jacket that Michael J. Fox wore as Marty McFly and Marty McFly Jr. in Back to the Future II. There's also a giant Rubik's Cube and cars embedded nose first in the grass outside. It feels a little odd to travel thousands of miles to immerse yourself in various bits of Americana, but it's no less satisfying.
Dinner is at nearby Boragó, a simple dining room that belies the culinary complexities of its menu. “People never really travel to Chile to eat," says chef Rodolfo Guzmán, running you through some of the 700 dishes he prepares. “We're trying to build that from scratch." A wild-haired mad scientist of a chef (and alum of famed Spanish eatery Mugaritz), Guzmán uses seasonal ingredients proffered in mind-boggling presentations: quail eggs nestled in the branches of a bonsai tree; piure, a gelatinous urchin-like creature, served atop rocks from the seashore; bread sticks dotted with edible flowers; a dessert of menthol and lemon crystals that crackle on the plate like fireworks. At one point you find yourself sipping wine out of a cow horn, wondering if one of your drink pairings was ayahuasca.
The Beaux-Arts Palacio de Bellas Artes, home to the Museo Nacional de Bellas Artes and the Museo de Arte Contemporáneo
Not sure if you've just had dinner or witnessed a piece of performance art, you cab it back toward the Aubrey, stopping off for a nightcap at Bar The Clinic. The official watering hole of The Clinic, a satirical Santiago newspaper, the bar's walls and menu are adorned with lefty political slogans. You order Chile's signature wine, Carménère, which your bartender climbs a ladder to fetch from the tall case of bottles behind the bar. A TV on the wall runs a loop of the paper's cartoons, including one skewering the Chilean navy, with sketches of U.S. and Russian nuclear submarines beside a half-submerged Santiago city bus. Such national self-deprecation would have been unthinkable during Pinochet's reign. The people around you are all smiles. Even now, after all these years, this is a city enjoying a fresh start.
DAY TWO | Having pried yourself from your kingsize bed, you head for the Aubrey's breakfast buffet table, which is dominated by a towering calla lily centerpiece. The waitress, a Somali immigrant named Rachel, frowns at your humble bowl of yogurt. “You must have some eggs," she says,“with bacon!" You assent to the eggs, which come laced with ham and cheese, accompanied by thick-sliced bacon. You top it off with a trip back to the buffet for a fluffy berry tart. Rachel is pleased the next time she glances at your table.
Fueled up, you head out, negotiating a sidewalk packed with food carts and vendors hawking jewelry. Crossing the Mapocho River, you find an intersection jammed with young people carrying placards. It appears you've wandered into a student protest. You stand and watch, intrigued but slightly unnerved, given Chile's history of being, um, less than tolerant of civil disobedience. But the police calmly usher the marchers through and get traffic moving again, and you continue toward leafy Parque Forestal.
At the far end of the park, you encounter the Beaux-Arts masterpiece Palacio de Bellas Artes, which houses both the Museo Nacional de Bellas Artes and the Museo de Arte Contemporáneo. You opt for the former and are rewarded with an exhibit of ethereal black-and-white portraits by Chilean photographer Luis Poirot, their subject a woman in a variety of strange poses and levels of dress (and undress).
The Mercado Central boasts the city's finest bounty of fresh seafood, caught just off Chile's 2,500-mile Pacific coast
From here, you wander through Barrio Bellas Artes to hilly Cerro Santa Lucía, one of the city's nicest parks. On the other side, you cross Avenida Libertador Bernardo O'Higgins—the city's main thoroughfare—to Fuente Alemana, Chile's most famous sandwich shop. You shoulder your way to a seat at the counter and order a lomito completo con palta, with roast pork, tomato sauce, sauerkraut and heaps of mayonnaise and avocado—palta—which Chileans adore. The sandwich is a behemoth. You stare at it, trying to figure out how to pick it up, but are spared embarrassment when you notice that everyone else is eating with a knife and fork. Even properly armed, you're not sure how you'll get the whole thing down. Somehow, you manage.
With 800,000 calories to burn off, you head back to the park and ascend Cerro Santa Lucía, which was used as a lookout by conquistadors as far back as the 16th century. At the top, you find a 19th-century fort, which has cannons on the battlement and a narrow, slippery staircase leading to a watchtower. You scan the skyline for invading armies, but the only legions you spot are the young Chilean couples lying arm in arm on the grassy hillside below.
Back at street level, you stroll through Barrio Lastarria, a pleasant neighborhood of upscale shops and restaurants. After a little browsing, you take a table outside wine bar Bocanáriz (literally, “mouth-nose") and scan the list of 362 wines, nearly all Chilean, before ordering a flight of reds from various regions. As you sip the vino tinto, a delivery driver pulls up to the curb. “Where's the white?" he says, gesturing at your table. “Try a chardonnay from the Casablanca Valley." Everyone's a sommelier.
On the way back to Bellavista, you come across Emporio La Rosa, which has a sign in its window proclaiming it one of the 25 best ice cream shops in the world. You grab a cup of dulce de leche and continue back through Parque Forestal, across the Mapocho and through Patio Bellavista, a posh courtyard of shops, restaurants and bars. You bypass them for Peumayen, a new restaurant that's dedicated to exploring the roots of Chilean cuisine.
The Aubrey hotel, at the base of Cerro San Cristóbal and Parque Metropolitano
The menu here is a bit of a mystery. Your waiter, Sandy, recommends you get an appetizer sampler and an entrée called pulmay. The starters come on long stone plates, first a diverse bread course and then seven meats, including hake with seaweed, horsemeat tartare and lamb tongue with green chile. The pulmay is a stew from the Chiloé Archipelago that is traditionally wrapped in banana leaves and buried with hot coals. You dig through layers of shellfish, chicken and sausage to find a baby-back rib hiding in the depths of the salty broth. Those ancients knew how to eat.
Bellavista, with its rows of bars, is also home to some of the best nightlife in Santiago. You opt for one called Bar Constitución, a long, fashionably dark, warehouse-like space packed with stylish people nodding their heads to a pounding bass line. You order a golden ale from Chilean microbrewery Guayacán and, incongruously, watch an episode of MTV's “Daria" on a wall-mounted TV. By the time you leave, the streets are filled with late-night crowds, young people laughing and chattering their way toward sunrise.
DAY THREE | An early-morning ride on Santiago's impeccable metro takes you to the glass towers of Las Condes, the neighborhood locals refer to as “Sanhattan." Here, you check into the W Santiago, which rises up from behind a Mercedes dealership and an impressive wine store. The high-ceilinged, heavily marbled lobby is modish and modular, a five-star rendition of Elysium. You leave your bags, briefly getting lost among the columns on your way to the elevator.
Chileans aren't big on breakfast, but a couple of blocks from the hotel you find the bright and breezy Cafe Melba. You order the “famous" Panqueques Melba, fluffy blueberry pancakes powdered liberally with sugar and topped with a huge dollop of whipped cream, and chase it all down with a tall glass of mango juice. You need a sweetener, you feel, before your next destination.
An inventive artwork in front of the Museo de la Moda, on the grounds of a wealthy family's property in tony Vitacura
Another metro ride brings you to the Quinta Normal park, home to a number of museums, including the Museo de la Memoria y Derechos Humanos. The museum, a toppled tower of sea-green glass resting on two stone pillars, memorializes the 1973 coup in which General Pinochet ushered in two decades of national misery. You watch footage of the attack on the presidential palace and read accounts of the secret prisons, but the most unsettling moment comes when you look out the window, the tinted glass and cross-hatched pillars making you feel disconnected—as if you had been disappeared.
Afterward, you wander the more uplifting streets of nearby Barrio Yungay. This isn't a touristy area, but the modest rowhouses and grocery stores are painted with vibrant graffiti murals. Soon you find yourself at one of Santiago's beloved culinary landmarks, Boulevard Lavaud, which has been open since 1868 and is better known as Peluqueria Francesa for the French-style barbershop that fronts the restaurant. You step inside, thinking you could use a drink, and along with a Carménère you order a lunch of pato a naranja—duck à l'orange. It's exquisite.
Restored, you press on with a tour of the city center. You pass by the Palacio de La Moneda—rebuilt since it was bombed by jets during the coup and now home to a vibrant cultural center; the Plaza de Armas, the central square of the city, which spreads out before the 200-year-old Catedral Metropolitana; the Mercado Central, teeming with fish from the nearby Pacific; and the recently reopened Museo Precolombino, where you explore an impressive collection of ancient pottery, as well as Mapuche wooden burial sculptures that remind you of the eerie moai of Easter Island.
You're not quite ready to call it a day, so on the way back to the hotel you stop in Providencia, at the Santiago institution Bar Liguria, a German-style café where you sit at one of the sidewalk tables and relax, sipping an Austral beer as you watch pedestrians pass on the leafy street.
Santiaguinos relax in front of a street mural in trendy, heavily grafittied Barrio Bellavista
Back at the W, you find a plate of serrano ham and manchego cheese and a bottle of Chilean Malbec waiting in your room. You step out onto the balcony with your afternoon snack and tilt your head back to take in the shining blue 984-foot Gran Torre Santiago. There's an even better view from the rooftop pool, where you work up an appetite for your forthcoming dinner at the hotel's chic restaurant Osaka.
The restaurant specializes in Nikkei cuisine, the blend of Japanese and Peruvian cooking that has taken the world by storm. Chef Ciro Watanabe, a Peruvian whose grandfather was Japanese, works the line with his chefs, slinging plate after plate of transcendent food your way: Chilean sea bass with mustard leaves, citrus fruit and a mint emulsion; salmon belly with orange zest and truffle oil; dumplings stuffed with duck confit and Japanese mushroom; beef seared with a torch before your eyes; and scallops Parmesan, which appear with your plate aflame. You're sure that you've been seated at the Great Sushi Bar in the Sky.
Finally the waves of food slow down, and you begin to gather yourself. Earlier, you saw some beautiful people in line for Whiskey Blue, the club next door, and you've decided to give it a try. As you stand to leave, Watanabe stops you to shake your hand. “Come see us on your next visit," he says. “This is your home now."
Hemispheres managing editor Justin Goldman would like to ask the people of Chile to speak just a little bit slower, please.
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When the pandemic began, United Cargo knew it would be critical to utilize its fleet, network and industry-leading pharmaceutical handling processes to transport a COVID-19 vaccine when the time came.
Connecting vaccines to the world: United responds to mass distribution effort
On November 27, United Airlines became the first commercial airline to safely deliver the first batch of Pfizer and BioNTech's COVID-19 vaccine into the U.S. thanks to a coordinated effort between United's cargo, safety, technical operations, flight operations, regulatory and legal teams.
Now as the entire shipping and logistics industry bands together to widely distribute vaccines, United is leveraging all of its flights, including cargo-only and those carrying passengers, to transport millions of vaccines to destinations throughout our network, including Honolulu, Guam and Saipan – the first of any carrier to do so.
"United's cargo service has helped safely deliver many essential goods during this pandemic, but there is no shipment that gives me more personal pride than helping bring this life-saving vaccine to our communities," said Jan Krems, United Cargo President. "While we still face a long road ahead the promise of a widely distributed vaccine gives us hope that we are one step closer to putting this pandemic behind us and moving forward together toward a brighter future."
And United is shipping more than just vaccines to help during the pandemic in keeping the lines of commerce flowing and goods getting to where they need to be. Since mid-March, United has operated 9,000 cargo-only flights carrying more than 435 million pounds of cargo. By using a combination of cargo-only flights and passenger flights, United Cargo has also transported 80 million pounds of medical supplies this year.
In coordination with our shipping and logistics partners, United will continue to distribute COVID-19 treatments to destinations throughout its network. The real heroes are the scientists who created these life-saving vaccines and the frontline workers who are not only administering them, but also helping care for and tend to those suffering from this virus. United is proud to do its part in helping to get this precious cargo to the people and communities who need them, and looks forward to doing our part in the months ahead.
United Cargo responds to COVID-19 challenges, prepares for what's next
September 30, 2020
Even before the COVID-19 pandemic, United Cargo has supported a variety of customers within the healthcare industry for over 10 years. Three key solutions – TempControl, LifeGuard and QuickPak – protect the integrity of vital shipments such as precision medicine, pharmaceuticals, biologics, medical equipment and vaccines. By utilizing processes like temperature monitoring, thermodynamic management, and priority boarding and handling, United Cargo gives customers the peace of mind that their shipments will be protected throughout their journey.
With the global demand for tailored pharmaceutical solutions at an all-time high, we've made investments to help ensure we provide the most reliable air cargo options for cold chain shipping. In April this year, we became the first U.S. carrier to lease temperature-controlled shipping containers manufactured by DoKaSch Temperature Solutions. We continue to partner with state-of-the-art container providers to ensure we have options that meet our customers' ever-changing needs.
"Providing safe air cargo transport for essential shipments has been a top priority since the pandemic began. While the entire air cargo industry has had its challenges, I'm proud of how United Cargo has adapted and thrived despite a significant reduction in network capacity and supply," said United Cargo President Jan Krems. "We remain committed to helping our customers make it through the pandemic, as well as to doing everything we can to be prepared for the COVID-19 vaccine distribution when the time comes."
Our entire team continues to prioritize moving critical shipments as part of our commitment to supporting the global supply chain. We've assembled a COVID readiness task team to ensure we have the right people in place and are preparing our airports as we get ready for the industry-wide effort that comes next.
In cooperation with our partners all over the world, United Cargo has helped transport nearly 145 million pounds of medical supplies to aid in the fight against COVID-19, using a combination of cargo-only flights and passenger flights. To date, United Cargo has operated more than 6,300 cargo-only flights and has transported more than 213 million pounds of cargo worldwide.
United Cargo responds to global needs, celebrates 5000th cargo-only flight
August 18, 2020
By Jan Krems, President, United Cargo
In mid-March, United took steps to manage the historic impact of COVID-19 and began flying a portion of our Boeing 777 and 787 fleets as dedicated cargo-only flights to transport air freight to and from U.S. hubs and key international business locations. More than ever, providing reliable cargo transportation was vitally important and I'm proud say our United Cargo team stepped up to support our customers.
Although we're facing the most challenging environment our industry has ever experienced, I'm very excited to celebrate a major milestone. Since March 19, United has operated over 5,000 cargo-only flights transporting nearly 170 million pounds of cargo on these flights alone. With an increased need to keep the global supply chain moving, and an even more urgent need for medical supplies, we knew we had to utilize our network capabilities and personnel to move vital shipments, such as medical kits, personal protective equipment (PPE), pharmaceuticals and medical equipment between U.S. hubs and key international destinations.
In cooperation with freight forwarders and partners all over the world, United Cargo helped transport more than 107 million pounds of medical supplies to aid in the fight against COVID-19 using a combination of cargo-only flights as well as passenger flights.
To keep military families connected, we increased the frequency of cargo-only flights between the U.S. and military bases in various parts of the world — including bases located in Guam, Kwajalein and several countries in Europe. We know how critically important it is for these families to stay connected, and I'm honored that we were able to utilize our network and our aircraft to fly nearly 3 million pounds of military supplies.
In collaboration with food-logistics company Commodity Forwarders Inc. (CFI), our cargo teams moved nearly 190,000 pounds of fresh produce to Guam for the U.S. Department of Agriculture's Coronavirus Farm Assistance Program. This new program was created to provide critical support to consumers impacted by the coronavirus pandemic.
United has played a critical role in keeping global supply chains stable during the pandemic as we deliver urgently needed goods around the world. These past few months have created challenges that I have never seen in my 30-plus years of experience working within the air cargo and freight forwarding industry. However, I'm proud of our teams for staying focused on our mission to provide high-quality service and to keep our customers connected with the goods they need most.
United Cargo and logistics partners keep critical medical shipments moving
July 02, 2020
By working together and strengthening partnerships during these unprecedented times, our global community has overcome challenges and created solutions to keep the global supply chain moving. As COVID-19 continues to disrupt the shipping landscape, United and our industry partners have increasingly demonstrated our commitment to the mission of delivering critical medical supplies across the world.
United Cargo has partnered with DSV Air and Sea, a leading global logistics company, to transport important pharmaceutical materials to places all over the world. One of the items most critical during the current crisis is blood plasma.
Plasma is a fragile product that requires very careful handling. Frozen blood plasma must be kept at a very low, stable temperature of negative 20 degrees Celsius or less – no easy task considering it must be transported between trucks, warehouses and airplanes, all while moving through the climates of different countries. Fortunately, along with our well-developed operational procedures and oversight, temperature-controlled shipping containers from partners like va-Q-tec can help protect these sensitive blood plasma shipments from temperature changes.
A single TWINx shipping container from va-Q-tec can accommodate over 1,750 pounds of temperature-sensitive cargo. Every week, DSV delivers 20 TWINx containers, each one filled to capacity with human blood plasma, for loading onto a Boeing 787-9 for transport. The joint effort to move thousands of pounds of blood plasma demonstrates that despite the distance, challenges in moving temperature-sensitive cargo and COVID-19 obstacles, we continue to find creative solutions with the help of our strong partnerships.
United Cargo is proud to keep the commercial air bridges open between the U.S. and the rest of the world. Since March 19, we have operated over 3,200 cargo-only flights between six U.S. hubs and over 20 cities in Asia, Australia, Europe, South America, India, the Caribbean and the Middle East.
United further expands cargo-only operations to key international markets
June 9, 2020
United has played a vital role in helping keep the global supply chains stable during the COVID-19 pandemic so urgently needed goods can get to the places that need them most.
In addition to current service from the U.S. to Asia, Australia, Europe, India, Latin America and the Middle East, we are proud to now offer cargo-only flights to key international markets including Dublin, Paris, Rome, Santiago and Zurich. These new routes will connect our freight customers and further extend our air cargo network throughout the world – for example connecting major pharmaceutical hubs in Europe and perishable markets in Latin America.
"Air cargo continues to be more important than ever," says United Cargo President Jan Krems. "This network expansion helps our customers continue to facilitate trade and contribute to global economic development and recovery. I'm proud of our team for mobilizing our cargo-only flights program that enables the shipment of critical goods that will support global economies."
Since we began our program March 19, we have completed more than 2,400 cargo-only flights, transporting over 77 million pounds of cargo. We have over 1,100 cargo-only flights scheduled for the month of June, operating between six U.S. hubs and over 20 cities all over the world.
United's first flight carrying cargo in-cabin takes off
May 13, 2020
United continues to keep supply chains moving and to meet the demand for critical shipments around the globe. Recently, United received approval from the Federal Aviation Administration (FAA) to carry cargo in approved storage areas in the passenger cabin.
Our inaugural cargo-in-cabin flight flew from London (LHR) to Chicago (ORD) carrying over 4,200 pounds of mail in the passenger cabin, plus a full payload of freight in the belly of the aircraft. Initially, cargo-in-cabin shipments will be loaded on the 777 and 787 aircraft operating our cargo-only flights. We will continue to evaluate additional opportunities to use this space to meet the growing cargo demand.
"We send our sincere thanks to the FAA for working with our team to enable the transport of more critical goods on United's cargo-only flights," said Jan Krems, President of United Cargo. "By loading existing cabin storage areas with cargo and mail, we can move even more critical medical equipment, PPE, and other vital shipments the world needs to manage through the pandemic."
United's cargo-only network continues to expand in order to help bring vital shipments to the people that need it most. We're now offering service between six of our U.S. hubs and 18 airports worldwide: CTU, HKG, ICN, MEL, PEK, PVG, SIN, SYD and TPE in the Asia-Pacific; AMS, BOM, BRU, DUB, FRA, LHR, TLV and ZRH in EMEIA; and SJU in the Caribbean.
Since the start of its cargo-only flights program March 19, United has operated over 1,300 cargo-only flights transporting over 44 million pounds of cargo.
For more information, visit unitedcargo.com.
United expands cargo-only flights to additional global destinations
April 16, 2020
Getting vital goods, especially medical relief supplies, into the hands of the businesses and people who need them has never been more critically important. To meet the overwhelming demand, United began operating cargo-only flights on March 19. Since we began using Boeing 777 and 787 aircraft from United's passenger fleet for this purpose, we have operated over 400 flights carrying more than 6 million kilos of cargo.
"With the global community in need, we are doing everything we can to keep supply chains moving worldwide and support the battle against COVID-19," said United Cargo President Jan Krems. "We're proud to play an active role in connecting vital medical supplies like test kits and personal protective equipment with healthcare professionals around the world."
We are now operating more than 150 cargo-only flights per week between six of our U.S. hubs and 13 cities worldwide: CTU, HKG, PEK, PVG, SYD and TPE in the Asia Pacific; AMS, BRU, DUB, FRA and LHR in Europe; SJU in the Caribbean and TLV in the Middle East. We expect to add new cities soon and will continue to expand our cargo-only flights program.
|Hub||Cargo-only flights operating through May|
ORD - AMS (Amsterdam)
ORD - FRA (Frankfurt)
ORD - HKG (Hong Kong)
ORD - LHR (London)
ORD - NRT (Tokyo Narita) - PEK (Beijing)
IAH - AMS (Amsterdam)
IAD - FRA (Frankfurt)
|Los Angeles (LAX)||
LAX - HKG (Hong Kong)
LAX - LHR (London Heathrow)
LAX - NRT (Tokyo Narita) - PVG (Shanghai)
LAX - SYD (Sydney)
|New York/Newark (EWR)||
EWR - AMS (Amsterdam)
EWR - FRA (Frankfurt)
EWR - LHR (London)
|San Francisco (SFO)||
SFO - AMS (Amsterdam)
SFO - NRT (Tokyo Narita) - PEK (Beijing)
SFO - NRT (Tokyo Narita) - PVG (Shanghai)
SFO - NRT (Tokyo Narita) - TPE (Taipei)
SFO - TLV (Tel Aviv)
SFO - SYD (Sydney)
|Washington, D.C. (IAD)||
IAD - BRU (Brussels)
IAD - DUB (Dublin)
IAD - FRA (Frankfurt)
IAD - NRT (Tokyo Narita) - PEK (Beijing)
IAD - SJU (San Juan)
Flight details are subject to change, for the most up-to-date schedules, please visit https://ual.unitedcargo.com/covid-updates.
Cargo-only flights support U.S. military and their families
March 30, 2020
We are helping to keep military families connected by increasing the frequency of cargo-only flights between the United States and military bases in various parts of the world — including Guam, Kwajalein, and several countries in Europe. Last week we began operating a minimum of 40 cargo-only flights weekly — using Boeing 777 and 787 aircraft to fly freight and mail to and from U.S. hubs and key international business and military locations.
We are going above and beyond to find creative ways to transport fresh food and produce, as well as basic essentials from the U.S. mainland to military and their families in Guam/Micronesia. On Saturday, March 28, we operated an exclusive cargo-only B777-300 charter to transport nearly 100,000 pounds of food essentials to Guam to support our troops.
In addition, we move mail year-round all over the world. In response to COVID-19, and in support of the military members and their families overseas, we implemented a charter network, transporting military mail to Frankfurt, which is then transported all over Europe and the Middle East. Since March 20, we have flown 30,000+ pounds of military mail every day between Chicago O'Hare (ORD) and Frankfurt (FRA). On the return flight from Frankfurt to Chicago, we have carried an average of 35,000 pounds of mail to help families stay connected.
"Keeping our military families connected with the goods they need, and keeping them connected with loved ones to feel a sense of home, is of critical importance. As a company that has long supported our military families and veterans, our teams are proud to mobilize to lend a hand." — United Cargo President Jan Krems.
Our cargo-only flights support customers, keep planes moving
March 22, 2020
We have begun flying a portion of our Boeing 777 and 787 fleet as dedicated cargo charter aircraft to transfer freight to and from U.S. hubs and key international business locations. The first of these freight-only flights departed on March 19 from Chicago O'Hare International Airport (ORD) to Frankfurt International Airport (FRA) with the cargo hold completely full, with more than 29,000 lbs. of goods.
Getting critical goods into the hands of the businesses and people who need them most is extremely important right now. To support customers, employees and the global economy, we will initially operate a schedule of 40 cargo charters each week targeting international destinations and will continue to seek additional opportunities.
With coronavirus (COVID-19) creating an increased need to keep the global supply chain moving, we are utilizing our network capabilities and personnel to get vital shipments, such as medical supplies, to areas that need them most.
"Connecting products to people around the world is the United Cargo mission," said United Cargo President Jan Krems. "That role has never been more crucial than during the current crisis. Our team is working around the clock to provide innovative solutions for our customers and support the global community."
On average, we ship more than 1 billion pounds of cargo every year on behalf of domestic and international customers. For more information, visit unitedcargo.com.
CHICAGO, Dec. 1, 2020 /PRNewswire/ -- United is inviting MileagePlus members to give back on Giving Tuesday and throughout the holiday season by donating miles to nearly 40 non-profits through United Airlines' crowdsourcing platform, Miles on a Mission. Non-profits like Thurgood Marshall College Fund, College to Congress and Compass to Care are attempting to raise a total of more than 11 million miles to be used for travel for life-saving health care, continued education, humanitarian aid and more. United will match the first 125,000 miles raised for each of these organizations to help ensure they meet their goals.
"This year has posed unprecedented challenges for us all and has been especially devastating to some of the most vulnerable members within the communities we serve," said Suzi Cabo, managing director of global community engagement, United Airlines. "The need for charitable giving has not stopped during the pandemic, and neither has United. This Giving Tuesday marks an opportunity for us to all come together for the greater good and we are proud to provide a platform to support organizations with upcoming travel needs that will enable them to continue supporting the communities they serve."
The launch of these campaigns is part of United's ongoing Miles on a Mission program, which began in October 2019 and has raised more than 92 million miles to-date. Past campaigns have helped organizations travel children for life-saving medical treatment and unite parents with newly adopted children from foreign countries. Participating non-profits have 28-days to reach their mile raising goals through the platform.
The organizations that are raising miles in this campaign include:
- College to Congress: The organization provides support including travel for disadvantaged college students who otherwise could not afford to intern in Washington, D.C.
- Thurgood Marshall College Fund: This is the only national organization representing America's 47 publicly-supported Historically Black Colleges and Universities (HBCUs), and the nearly 300,000 students that attend them each year. The miles raised will cover the travel expenses to and from campus for students unable to afford them.
- My Block, My Hood, My City: This organization provides underprivileged youth with an awareness of the world and opportunities beyond their neighborhood. Miles will be used to fund educational trips for Chicago youths to help them gain a greater understanding of the world outside of their comfort zones.
- Compass to Care: The non-profit ensures all children, whose parents have a financial need, can access life-saving cancer treatment. Compass to Care is raising miles to fund travel to get children from their homes to hospitals for cancer treatment.
- Luke's Wings: This organization is dedicated to the support of service members who have been wounded in battle. Raised miles will be used to purchase plane tickets for families to visit wounded soldiers recovering in Army medical centers.
- Rainbow Railroad USA: The organization's mission is to help persecuted LGBTQI+ individuals around the world travel to safety as they seek a haven from persecution. Miles will support the organization's core Emergency Travel Support program.
This year, United's legal partner Kirkland & Ellis will also be donating $50,000 to My Block, My Hood, My City and the Thurgood Marshall College Fund. Other organizations launching campaigns on the platform include: Sisters of the Skies, Inc., Up2Us Sports, Airline Ambassadors International, Austin Smiles, AWS Foundation, Crazy Horse Memorial, FLYTE, Higher Orbits, Lily's Hope Foundation, Miles4Migrants, Support Utila Inc. and Watts of Love. MileagePlus members can also donate to United's 20 other existing partner charities including, Airlink, American Red Cross, Make-A-Wish, Shriners Hospitals; Clean the World, Special Olympics and more. To learn more or donate to these organizations, please visit donate.mileageplus.com.
Visit www.united.com/everyactioncounts to learn more about our pledge to put our people and planes to work for the greater good.
United's shared purpose is "Connecting People. Uniting the World." For more information, visit united.com, follow @United on Twitter and Instagram or connect on Facebook. The common stock of United's parent, United Airlines Holdings, Inc., is traded on the Nasdaq under the symbol "UAL".
SOURCE United Airlines
For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, email@example.com
In October 2019, we launched a first-of-its-kind airline miles donation platform, Miles on a Mission. In the inaugural year, MileagePlus members donated over 70 million miles, with United matching over 20 million miles, to 51 organizations. These miles have allowed for these organizations to do important, life-changing, life-saving work in the communities we serve around the globe.
Whether it's visiting friends and relatives, traveling for work or simply exploring a new corner of the world, we all have a reason as to why we fly. No matter the reason you fly, the miles you earn and donate help our Miles on a Mission partners soar. Take a look at how some of our partner organizations have put our MileagePlus Members' donations to work.
"To deliver life-saving cells and hope to Be the Match patients, like me!"
"These donated miles will support Born This Way Foundation's mission of supporting the wellness of LGBTQ+ youth — and all young people — by expanding access to mental health resources and promoting kindness."
"Combined Arms is uniting communities to accelerate the impact of veterans and their families."
"To help children get to life-saving cancer treatment"
"We fly to save. We fly to save lives, saving homeless veterans anywhere, any time."
"Gift of Adoption flies to unite children with their families — giving them a chance to thrive!"
"Holocaust Museum Houston flies United to educate people about the dangers of hatred, prejudice and apathy. Holocaust Museum Houston flies United to connect teachers with Holocaust and human rights educational resources."
"We fly today so those living with ALS can have a better tomorrow."
"At Lazarex we fly patients with cancer to clinical trials for hope and a chance at life!"
"Donate your miles to help refugees reach safe homes for the holidays."
"To get vital relief and recovery aid where it's needed most!"
"We fly to educate and empower girls in Peru."
"To collaborate with partners & promote that #FoodIsMedicine"
"United helps our medical teams deliver hope and support when people need it most!"
"We fly to bring hope to 2 million people around the globe facing food insecurity."
"To make waves to fight cancer."
"Because every LGBTQ young person deserves to be valued, respected and loved for who they are."
"My team needs me now more than ever. I will be there for them!"
"Watts of Love brings solar light and hope to those living in the darkness of poverty!"
"To bring access to clean water for everyone that needs it."
Together, we are facing an unprecedented challenge. United Together, we rise to meet that challenge.
Calling all AvGeeks and travelers! Take your next video call from a United Polaris® seat, the cockpit or cruising altitude with United-themed backgrounds for use on Zoom and Microsoft Teams.
Newly added to our collection is a background encouraging our employees and customers to vote. Our mission is to connect people and unite the world — and one of the most important ways to do that is to engage in the democratic process. No matter which party you support, we know our democracy will be stronger if you make your voice heard and vote.
So for your next meeting or catch up with friends and family, download the app to either your computer or mobile device to get started.
To use on Zoom:
- Start here by downloading your favorite United image to your computer or mobile device. Just click "download" in the bottom left corner of the image.
- Next go to your Zoom app (you'll need to download the app to access backgrounds) and click on the arrow to the right of your video camera icon in the bottom of the screen.
- From here select, "choose virtual background" to upload your uniquely United photo.
To use on Microsoft Teams:
- Start by downloading your favorite United image to your computer. Just click "download" in the bottom left corner of the image.
- If you're using a PC, copy the image you want to use into this folder:
- C:\[insert your device user name here]\AppData\Microsoft\Teams\Backgrounds\Uploads
- If you're using a Mac copy the images to this folder on your computer:
- /users/<username>/Library/Application Support/Microsoft/Teams/Backgrounds/Uploads
- If you're using a PC, copy the image you want to use into this folder:
- Once you start a Teams meeting, click the "…" in the menu bar and select "Show background effects" and your image should be there
Watch our most popular videos
This is why we fly.
20 UCSF Health workers, who voluntarily set aside their own lives to help save lives, are on their way to New York City.
We are humbled by your selfless sacrifice.
In celebration and appreciation of all first responders and essential workers. 👏🏻👏🏼👏🏽👏🏾👏🏿
This is the story of Jason and Shantel. You see, Jason and Shantel love each other very much. They also love traveling and they love the classic Adam Sandler film, The Wedding Singer.
It all began when Jason reached out to United's social media team, hoping for assistance with his upcoming plan to propose. Some phone calls and one borrowed guitar later, the stage was set for Jason. Put all that together, mix in some helpful United employees and, voila, you have a truly memorable marriage proposal. Congratulations to this fun-loving and happy couple, and here's to many more years of making beautiful music together.
A big thank you to Chicago-based flight attendants Donna W., Marie M., Karen J. and Mark K. for making this proposal come to life.