Three Perfect Days: Xi'an - United Hub
Hemispheres

Three Perfect Days: Xi’an

By The Hub team , March 20, 2016

Story by Benjamin Carlson | Photography by Jasper James | Hemispheres, March 2016

Even in a country as steeped in history as China, Xi'an is mindbendingly old. National capital for 13 dynasties, city of eight names, anchor of the Silk Road, an ancient metropolis one and a half times the size of Rome, Xi'an has more than 3,000 years under its belt. In the 13th century, one visitor wrote of the city's “noble, rich, and powerful" past—and Marco Polo wasn't easily impressed. Xi'an is a city both blessed and burdened by memories of greatness. Residents still speak of the Tang dynasty as if it ended yesterday (as opposed to AD 907). Every dingy noodle shop boasts of recipes dating back a century or more. Subway construction has hit repeated delays as diggers encounter crypts and other relics beneath the streets. But Xi'an isn't just for history buffs. It's also a loud, teeming city that captures all the glories and growing pains of contemporary China. The contradictions between an illustrious past and the sometimes awkward ambitions of the present are readily apparent: Cranes and concrete towers clutter the skyline beyond the ancient city walls; peasant folkways wend alongside roaring highways. But it's this—the clash of ageless tranquillity and breathless dynamism—that makes Xi'an such a fascinating, exciting place.

Day 1 Graphic

In which Ben tries (and fails) to decipher calligraphy, climbs the Little Wild Goose Pagoda, and grapples with one of the “Eight Strangenesses of Shaanxi": chili

In China, power radiates from the center. So, like other Chinese capitals, Xi'an was built outward in rings. Even as it has grown into a city of 8 million, the heart of Xi'an beats inside the huge city walls that enclose an area of about 14 square miles, and the Sofitel Legend People's Grand Hotel sits at the heart of the heart of it. The building, a 1950s Sino-Russian edifice, has two stately wings extending from a cylindrical tower. It was the first grand hotel in modern China, and it remains an anchor of the downtown, with a theater, museum, and serene garden.

I awake in a sumptuous suite and head to breakfast. My butler, a cheerful young woman named Lizzy, who is dressed in a little black tux with swinging coattails, offers me newspapers in French and English. As I tuck into shaved salami on toast and a red currant Danish, caterers hang garlands of green in the gardens outside in preparation for a wedding party.

But I'm not here to luxuriate. I'm here to plumb the depths of Chinese civilization, starting at the Tangbo Art Museum. My cab driver—husky-voiced, chain-smoking—drops me off in the southeast of the city, outside the walls. On the way there, we pass spectral blocks of unfinished apartments, peddlers hawking cabbages, and a dozen aunties waving their hands over their heads as if they were at a luau.

I'm met at the museum by Lei Ling, a graceful curator in a maroon wool coat. The small museum specializes in folk crafts and traditional arts, much of it from the Shaanxi province around Xi'an. Lei, a native of the city, shows me shadow puppets made of donkey skin and posters bearing Cultural Revolutionary slogans (“Smash 1,000 years of chains!"). I ask her about a set of clay statues depicting a family eating and arguing. Lei explains that they relate to the “Eight Strangenesses of Shaanxi," which include squatting while eating, marrying locally, shouting opera, and consuming heroic quantities of chili.

She seats me at a long wooden table, picks up a calligraphy brush, and asks me to guess the meaning of an ancient character she draws. Dragon? “No, that's a woman." She draws another: a 57-stroke character that takes up a whole sheet, made of elements that mean knife, moon, cart, word, distance, and heart. “You cannot find this in the dictionary," she says. “This is the most complicated character in Chinese."

“What does it mean?"

“It's biang biang, a sort of noodle."

Lesson over, Lei takes me to meet the owner of the museum: Ren Jie, a 50-something man in a puffy jacket. He welcomes me into his small, smoky office behind the galleries. Cheerful, with a gravelly laugh, he pours pu-erh tea into small ceramic cups. He founded the museum 15 years ago, he says, because of his passion for the traditional arts of Shaanxi province.

The 13-story Little Wild Goose PagodaThe 13-story Little Wild Goose Pagoda

“You've got to practice the art yourself to understand," he says. “In the West, people get tattoos using Chinese characters, but they make no sense. Those people have no idea what they mean." He is also eager to share his advice on food, urging me to load up on lamb soup with hand-torn bread. “Why do we break the bread ourselves? Because that way we have to sit with our friends a long time. You break bread, you talk. Every day it's like that. That's the Xi'an lifestyle."

As I prepare to leave, I ask Ren what else sets Xi'an apart. “Shanghai is a young city compared to us—Beijing too," he says. “Xi'an, we were the New York of the ancient world. Over a million population in the 8th century."

Despite my increasingly urgent craving for noodles, I decide on a pre-lunch trip to the Xi'an Museum, located on the grounds of the Little Wild Goose Pagoda, just south of the city walls. I start on the lower level, which displays a huge scale model of 8th century Xi'an (then known as Chang'an), when it was the greatest city in the world. Nearby, next to a display case containing the figures of 12 plump Tang dynasty ladies, a little girl in pink silk robes theatrically recites historical details.

“In the Tang dynasty we were the most advanced and populous country in the world," the girl says with the poise of a beauty pageant host. “Many foreigners came to trade and learn from us." She is wearing a sash that says, “Little Explainer."

From here, I pass through a small park to the Little Wild Goose Pagoda, a 13-story tower of tawny brick with a viewing station at the top. Up here, the contrasts of Xi'an are on vivid display: the candy-cane smokestack, the huge 14th-century Drum and Bell towers in the distance. Below, a vendor sells red slips of paper for visitors to write their wishes on. Hundreds hang from a branch. Mine says: biang biang.

My wish is fulfilled just inside the city walls, near the South Gate, down a winding street of bars. I step into a clean, bustling shop called Lao Wan, or Old Bowl, and tuck into a huge portion of noodles the width of a belt, garnished with green onion, white garlic, bok choy, and ample quantities of that most challenging of the Eight Strangenesses: chili.

To work off a few noodles, I ascend the wall near South Gate. Visitors can rent bikes to wheel around the top of the 14th-century structure; one of the largest and most complete city walls left in China, it runs for eight miles, stands almost 40 feet high, and is wide enough for two trucks to drive side by side. A few minutes in, I stop to watch a group of young men wearing flat caps and girls in denim overalls, all standing completely still. A moment later, in silence, the group breaks into a hip-hop dance routine. As a cameraman walks around filming them, a female bystander remarks to no one in particular, “It's weird without the music."

I make my way back to the Sofitel and, after a large Scotch at the lobby bar, head for dinner at the hotel's Dolce Vita Italian restaurant. I opt for the sea-themed menu: a whirlwind of pan-seared octopus over fluffy potatoes and lasagnette ai frutti di mare, followed by a tiny jar of exquisite tiramisu. Up in my room, I gaze at the bamboo-and-ox-hair brushes hanging over the desk, trying to picture the 57 strokes of biang biang. I don't get beyond the knife and the moon before I am asleep.

\u201cShanghai is a young city compared to us\u2014Beijing too. Xi'an was the New York of the ancient world. Over a million population in the 8th century.""Shanghai is a young city compared to us—Beijing too. Xi'an was the New York of the ancient world. Over a million population in the 8th century."

Day 2 Graphic

In which Ben tries (and fails) to decipher the species of a peddler's statuette, navigates the Muslim Quarter, and attends an arm-wrestling contest

No matter where you are, there are few better ways to start the day than immersed in a deep tub pungent with Hermès bath salts. I follow my dip with an equally restorative order of dragon fruit with toast in the hotel café, fortifying myself for a shopping spree at the antique market of the Temple of the Eight Immortals, the biggest Taoist temple in Xi'an, located east of the city walls.

Outside the temple, peddlers display an array of baseball caps, incense burners, screwdrivers, and sweet potatoes. I inspect a decorative clay object and am practically charged by a wrinkled old man, who claims it is from the Yuan dynasty of AD 1271. I nod and move on. I ask another vendor the price of two iron tiger statuettes, and she corrects me: “They're unicorns." Nearby, a young woman is involved in a heated conversation with a pipe-smoking man in a military coat.

“Are these yours?" she asks, holding up several “Certificates of Merit" given to comrades for good work.

“My brother's."

“How can you sell them?"

“They're no use to me. He's not around anymore."

“You shouldn't sell them."

“Eh, all right."

Inside the Eight Immortals, where Empress Cixi fled in 1900 during the Boxer Rebellion, worshipers put bundles of incense into iron urns and bow three times. I follow them into a hall where a Taoist priest with a mustache and a black hat listens to a loud audiobook while visitors kneel upon pillows. Nobody else seems bothered, and I wonder if this isn't some kind of test. Isn't Taoism all about accepting contradictions? I leave the temple, passing a food cart selling five spice dog meat. A few feet away, a Chihuahua in a pink vest snoozes on a blanket.

“That's Haohao," his owner says.

I bend to greet Haohao and he bares his teeth, growling until I back away from the pile of onions he seems to believe belong to him.

My next stop is in the South Gate area, at the Forest of Steles, a repository of stone tablets founded in 1087. Housed in the city's Confucian Temple, it contains 3,000 steles that are considered masterpieces of the calligrapher's art—the characters delicately chiseled into the stone—including several complete books written by emperors. By the entrance, four elderly masters demonstrate calligraphy for small crowds of mostly older men. One man yanks a small boy away after he repeatedly bumps a master's elbow with a toy truck. “I'm helping!" the boy cries.

“Foreign goods and ideas traveled along the Silk Road, bringing fruitful infusions of the outside world."

You don't have to know the language to appreciate the wildly diverse styles on show at the museum: some swooping, others dashing, or, in the case of one master called Crazy Zhang, erupting in wild, drunken arcs. In one gallery, I find the Nestorian tablet of 781, a record of Christian pilgrims' first encounters with China. It's a testimony to Xi'an's cosmopolitan past, when foreign goods and ideas traveled along the Silk Road, bringing fruitful infusions of the outside world into Chinese culture and cuisine.

Appropriately, I'm about to visit a real hotbed of cultural fusion: the Muslim Quarter, a sprawling area within the city walls. I've arranged to meet two longtime expat residents: Matt Allen, a San Franciscan entrepreneur married to a local woman, and his friend Marcello, an Italian-Venezuelan guitarist. Matt gives me a bro-bump, then plunges into the crowd.

“Something that doesn't get nearly enough attention is how long Muslims have been a part of Chinese culture," says Matt. “This is a scene that's been humming along 24 hours a day for centuries, and it's gorgeous and humming all day long."

I struggle to keep up as Matt and Marcello dodge vendors selling peanut brittle, walnuts, dates, and deep-fried persimmon cakes. Plumes of smoke swirl around hickory lamb skewers. Matt appears from the crowd to hand me a cup of pomegranate juice. They're in season, so the price is good. “My Muslim friends, they all know the price of, like, six commodities at once," he says over his shoulder. “It's all still Silk Road trader stuff."

Stone tablets at the Forest of Steles.Stone tablets at the Forest of Steles.

It's a dizzying scene. Bikes honk. People shout. The three of us surface at a popular shop called Old Sun's Family Beef Lamb Porridge, which serves a dish known as yang rou pao mo. We sit and tear discs of soft, dense bread into tiny pieces to fill a bowl, which will then be ladled with hot, savory lamb or beef stew. Matt points at my crudely torn bits and turns to Marcello. “Man, he is going to have some terrible soup."

Finally, I get it right. The cook, wearing a square white hat, swirls steaming broth into my bowl, adding bok choy and chilies as he goes. As we eat, I ask Matt what makes Xi'an so special. “I love how smart everyone is here without any education," he responds. “All the men can fix everything, and the women can all make 100 soups. The whole country is jerry-rigged, and I feel like this is where that started."

We end the afternoon jostling along alleyways toward the Great Mosque, one of the largest and oldest in China. While the buildings have the graceful eaves of Chinese temples, the vertical inscriptions along the doorframes are written in Arabic script. As we stroll through the mosque gardens, my companions talk hip-hop. A few years earlier, Matt tells me, he and a friend achieved some notoriety with a video of them rapping, in Chinese and English, a piece titled “We Livin' in Xi'an."

After a spritz and snooze at the hotel, I head for the contemporary Spanish eatery DUO, opposite Nanhu Lake. While I chow down on suckling pig croquettes, Galician octopus, and vacuum-cooked codfish, the city's only flamenco band—composed of two locals and a Scotsman—accompany a stomping Chinese woman in a red dress.

My phone buzzes. It's Matt, telling me there's an arm-wrestling competition taking place in a pirate-themed barbecue restaurant across town. I leap into a cab and head over. A smoky room of long tables is filled with beer steins, burly men in Speedos, and girls in red bunny outfits. How they kept the Strangenesses here down to eight, I'll never know.

Day 3 Graphic

In which Ben tries a “Chinese hamburger," marvels at the magnificent Terracotta Warriors, and samples a local take on “American" craft beer

I awake in a sleek crimson room at the Gran Melia, a chic Sino-Iberian hotel in Qu Jiang New District, a booming zone of parks and malls. I sit at a booth at the hotel's Red Level lounge, nibbling on a savory rou jia mo, a local pork sandwich sometimes called a “Chinese hamburger." In the perfumed lobby, a concierge calls me a car. Minutes later, a red-gloved attendant opens the door, and we are off to Xi'an's premier attraction: the Terracotta Army, located 45 minutes east of the city.

After living several years in China, I have learned to be wary of certain “marquee" tourist sites. Sure enough, the park that surrounds the warriors is jammed with souvenir stalls and selfie sticks. But then, as I step into the hangar-size hall where thousands of terracotta warriors stand uncovered or lie buried in soil, I am overcome.

Dating back to the third century BC, the site consists of three pits containing as many as 8,000 clay soldiers, along with hundreds of statues of horses, scholars, and officials. These are the guardians of the tomb built by (and for) Emperor Qin Shi Huang, the first ruler to unify what we now recognize as China, in 221 BC. He created the title of emperor, built the first Great Wall, created national roads, and ordered the construction of a vast city of the dead.

Each warrior has slightly different eyebrows, cheekbones, and proportions. It wasn't until 1974, when farmers went to dig a well on this land, that anyone even knew these marvels were here. Six thousand soldiers still lie buried. What else lies beneath the surface of this city?

Leaving the pits, I pass a girl with dyed red hair pretending to play mandolin as friends take her picture. A stylish woman pauses to spit in a trash can. I am firmly back in the present.

Xi'an's premier attraction, the Terracotta ArmyXi'an's premier attraction, the Terracotta Army

The lunch options are iffy among the trinket stalls surrounding the site, so I opt for a noodle stand in the lot where cabbies wait for their fares. A man under a sign that says “Farm Family Little Eats" pulls bands of dough into thin noodles. He smiles when I pull up a stool and order a bowl. It's savory, fortifying, and cheap.

A cab takes me down the road to Emperor Qin Shi Huang's tomb, which looks like a large, pleasant park, because Chinese archaeologists have been waiting for technology to develop that will allow access to the tomb without damaging its contents. According to legend, the emperor rests amid rivers of mercury. (Probes have confirmed that mercury levels are 100 times the norm.) Above ground, people do normal park things: stroll, snooze, eat. It's a strange place.

For dinner, I am meeting a guide from Lost Plate, which organizes food tours to tiny shops around the city. The founder, Ruixi Hu, is a transplant from western China. “There are so many travelers in Xi'an who come, and all they do is see the warriors and go back to their hotel," she says. “They don't get to experience all the awesome food, which is the best part of the city. So we take people off the beaten path, where locals eat."

“I have learned to be wary of 'marquee' tourist sites. But as I step into the hangar-size hall where thousands of terracotta warriors stand or lie buried in soil, I am overcome."

Upon her arrival in Xi'an a little over a year ago, Ruixi bought a map and began exploring, scoring every restaurant she visited on a 10-point scale, compiling a list of ultra-local restaurants worth visiting. “I think I ate at least 50 types of noodle in Xi'an," she says. “I gained 10 pounds, for sure."

She sets me up on a tour with one of her guides, a young university student named Lu, who immediately asks if I want a beer from the cooler. I like this guy already. As we putter off to our first stop in a tuk-tuk, I tell him about my visit to the tombs. “The first time I stood in front of the warriors I, like, felt something," he says. Lu's English is excellent, and conspicuously Americanized. “Oh, I watch a lot of American shows," he explains.

The tuk-tuk winds through the alleyways on the fringes of the Muslim Quarter. Our first stop is a shop where gruff, stocky brothers roll out disks of dough and fling them on top of a tall stove. These honey-coated loaves are then stuffed with radish, carrot, egg, cabbage, pickles, and something called “tofu flower," which is fished from a dark red broth that Lu tells me is “28 years old."

“What?"

“The fire has been going for 28 years. They never let it go out."

“Why?"

He shrugs. “They say the flavor is better."

A band plays at the \u201cAmerican-style" Xi'an Brewery.A band plays at the "American-style" Xi'an Brewery.

The rest of the evening is a blur of tuk-tuk rides, on-the-go beers, and delicacies from unassuming shops: lamb skewers garnished in cumin and chili; soup dumplings and sweet “eight treasure" porridge with osmanthus, hawthorn, jujube, and lotus seeds; and a finale of spinach noodles served with Ice Peak orange soda (“the Xi'an Fanta," Lu says).

Our last stop is Xi'an Brewery, a brewpub by the South Gate of the city. The place is supposed to be American-style, but the customers are mostly local, the decor is Shaanxi-themed (masks and redheaded cranes), and games of dice are going at every table. A Chinese house band plays pop standards.

A kid at the bar has, for some reason, dyed his hair gray. Owner and brewer Jon Therrian, who hails from Ohio, takes me upstairs to a karaoke room where people are playing cards. I shake the hand of his co-owner, a Xi'an native named Lei.

“My parents' generation all drank baijiu,"

Lei says, referring to a hard grain liquor that's popular in northern China. “But our generation, we all are ready for something new."

They serve up a sampling of their wheat beer, seasoned with coriander and orange peel, along with milk stouts and Kölsch, all unpasteurized and unfiltered. “We try to make it in style, but we also try to make it suit local tastes," Therrian says of his beer, which balances the stronger flavors of foreign beer and the Chinese preference for lower alcohol content. I meet the editor of the monthly English magazine of Xi'an and, suffused with beery warmth, ask him what brought him to the city.

“People say, 'I came for the culture,' or 'I heard the food was amazing'," he says. “I even had a guy who said, 'I want to live in a city that starts with X.' But I had no good reason for coming, and it ended up being a good decision. It sounds lame, but Xi'an has a sense of realness—real China—that people always talk about. It's charming and in your face. We're a lot more down and dirty, and that's cool."

Cheers to that, I say, taking another swallow of stout tailored to suit the traditional tastes of the local population, which seems a fitting way to end the day.

Beijing-based writer Ben Carlson has devised a 78-stroke character to describe the feeling of having a piece of biang biang stuck in one's tooth.


This article was written by Benjamin Carlson from Rhapsody Magazine and was legally licensed through the NewsCred publisher network. Please direct all licensing questions to legal@newscred.com.

Reflecting on Veterans Day: a message from our CEO Oscar Munoz

By Oscar Munoz, CEO, United Airlines , November 11, 2019

Right now, around the world, brave members of America's armed forces are on duty, defending our freedom and upholding our values.

When not laser-focused on the mission at hand, they're looking forward to the day when their service to our nation is fulfilled and they can reunite with their families.

They are also imagining how they can use their hard-earned skills to build an exciting, rewarding and important career when they return home.

I want them to look no further than United Airlines.

That's why we are focused on recruiting, developing and championing veterans across our company, demonstrating to our returning women and men in uniform that United is the best possible place for them to put their training, knowledge, discipline and character to the noblest use.

They've developed their knowledge and skills in some of the worst of times. We hope they will use those skills to keep United performing at our best, all of the time.

That's why we are accelerating our efforts to onboard the best and the brightest, and substantially increasing our overall recruitment numbers each year.

We recently launched a new sponsorship program to support onboarding veterans into United and a new care package program to support deployed employees. It's one more reason why United continues to rank high - and rise higher - as a top workplace for veterans. In fact, we jumped 21 spots this year on Indeed.com's list of the top U.S workplaces for veterans. This is a testament to our increased recruiting efforts, as well as our efforts to create a culture where veterans feel valued and supported.

We use the special reach and resources of our global operations to partner with outstanding organizations. This is our way of stepping up and going the extra mile for all those who've stepped forward to answer our nation's call.

We do this year-round, and the month of November is no exception; however, it is exceptional, especially as we mark Veterans Day.

As we pay tribute to all Americans who have served in uniform and carried our flag into battle throughout our history, let's also keep our thoughts with the women and men who are serving around the world, now. They belong to a generation of post-9/11 veterans who've taken part in the longest sustained period of conflict in our history.

Never has so much been asked by so many of so few.... for so long. These heroes represent every color and creed. They are drawn from across the country and many immigrated to our shores.

They then freely choose to serve in the most distant and dangerous regions of the world, to protect democracy in its moments of maximum danger.

Wherever they serve - however they serve - whether they put on a uniform each day, or serve in ways which may never be fully known, these Americans wake up each morning willing to offer the "last full measure of devotion" on our behalf.

Every time they do so, they provide a stunning rebuke to the kinds of voices around the world who doubt freedom and democracy's ability to defend itself.

Unfortunately, we know there are those who seem to not understand – or say they do not - what it is that inspires a free people to step forward, willing to lay down their lives so that their country and fellow citizens might live.

But, we – who are both the wards and stewards of the democracy which has been preserved and handed down to us by veterans throughout our history – do understand.

We know that inciting fear and hatred of others is a source of weakness, not strength. And such divisive rhetoric can never inspire solidarity or sacrifice like love for others and love of country can.

It is this quality of devotion that we most honor in our veterans - those who have served, do serve and will serve.

On behalf of a grateful family of 96,000, thank you for your service.

Humbly,

Oscar

United named a top workplace for veterans

By The Hub team , November 10, 2019

Each year around Veterans Day, Indeed, one of the world's largest job search engines, rates companies based on actual employee reviews to identify which ones offer the best opportunities and benefits for current and former U.S. military members. Our dramatic improvement in the rankings this year reflects a stronger commitment than ever before to actively recruiting, developing and nurturing veteran talent.

"We've spent a lot of time over the past 12 months looking for ways to better connect with our employees who served and attract new employees from the military ranks," said Global Catering Operations and Logistics Managing Director Ryan Melby, a U.S. Army veteran and the president of our United for Veterans business resource group.

"Our group is launching a mentorship program, for instance, where we'll assign existing employee-veterans to work with new hires who come to us from the armed forces. Having a friend and an ally like that, someone who can help you translate the skills you picked up in the military to what we do as a civilian company, is invaluable. That initiative is still in its infancy, but I'm really optimistic about what it can do for United and for our veteran population here."

Impressively, we were the only one of our industry peers to move up on the list, further evidence that we're on a good track as a company.

Mission Accomplished

By Matt Adams , November 06, 2019

The question of where David Ferrari was had haunted retired U.S. Army Sergeant Major Vincent Salceto for the better part of 66 years.

Rarely did a week go by that Salceto didn't think about his old friend. Often, he relived their last moments together in a recurring nightmare. In it, it's once again 1953 and Salceto and Ferrari are patrolling a valley in what is now North Korea. Suddenly, explosions shatter the silence and flares light up the night sky.

Crouching under a barrage of bullets, Salceto, the squad's leader, drags two of his men to safety, then he sees Ferrari lying face down on the ground. He runs out to help him, but he's too late. And that's when he always wakes up.

Italian Americans from opposite coasts – Salceto from Philadelphia, Ferrari from San Francisco – the two became close, almost like brothers, after being assigned to the same unit during the Korean War. When Ferrari died, it hit Salceto hard.

"After that, I never let anyone get close to me like I did with Dave," he says. "I couldn't; I didn't want to go through that again."

When the war ended, Salceto wanted to tell Ferrari's family how brave their son and brother had been in battle. Most of all, he wanted to salute his friend at his gravesite and give him a proper farewell.

For decades, though, Salceto had no luck finding his final resting place or locating any of his relatives. Then, in June of this year, he uncovered a clue that led him to the Italian Cemetary in Colma, California, where Ferrari is buried.

Within days, Salceto, who lives in Franklinville, New Jersey, was packed and sitting aboard United Flight 731 from Philadelphia to San Francisco with his wife, Amy, and daughter, Donna Decker, on his way to Colma. For such a meaningful trip, he even wore his Army dress uniform.

That's how San Francisco-based flight attendant Noreen Baldwin spotted him as he walked down the jet bridge to get on the plane.

"I saw him and said to the other crew members, 'Oh my goodness, look at this guy,'" she says. "I knew there had to be a story."

The two struck up a conversation and Salceto told Baldwin why he was traveling. She got emotional listening to him talk and made a point of fussing over him, making sure he and his family had everything they needed.

About halfway through the flight, Baldwin had an idea. She and her fellow crew members would write messages of encouragement to Salceto and invite his fellow passengers to do the same.

"We did it discreetly," says Baldwin. "I asked the customers if they saw the man in uniform, which most had, and asked them if they wanted to write a few words for him on a cocktail napkin. A lot of people did; families did it together, parents got their kids to write something. After the first few rows, I was so choked up that I could barely talk."

When Baldwin surprised Salceto with dozens of hand-written notes, he, too, was speechless. He laid the stack on his lap and read each one. At the same time, the pilots made an announcement about the veteran over the loud speaker, after which the customers on board burst into applause.

"It seems contrived, and I hate using the word organic, but that's what it was; it just happened," Baldwin says. "Mr. Salceto was so loveable and humble, and what he was doing was so incredible, it felt like the right thing to do. And you could tell he was touched."

On June 27, Salceto finally stood before Ferrari's grave and said that long-awaited goodbye. As a trumpeter played "Taps," he unpinned a medal from his jacket and laid it reverently on the headstone.

"I had gotten a Bronze Star for my actions [the night Ferrari died] with a 'V' for valor, and that was the medal I put on Dave's grave," says Salceto, pausing to fight back tears. "I thought he was more deserving of it than I was."

For the first time in years, Salceto felt at peace. His mission was accomplished.

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