Teaming up for a TSA Pre✓® enrollment event at Penn Station - United Hub

We team up with TSA for a TSA Pre✓® enrollment event at Penn Station

By The Hub team, December 30, 2019

Starting January 13, we will host a TSA Pre✓® enrollment event at our ticketing office located at Penn Station. This TSA Pre✓® enrollment event will run from January 13 until December 18, 2020, Monday through Friday 7:30 am to 4:30 pm. CLEAR registration will also be available at this time. Complete an online application and schedule your appointment here.

MileagePlus® members may use 10,000 miles for a payment code that covers the TSA Pre✓® fee for new and renewal applications.

Or, if you're a UnitedSM Explorer Cardmember, you get an $85 TSA Pre✓® fee credit every 4 years when you pay with your Card. See United.com/ExplorerBenefits.

The Transportation Security Administration (TSA) manages and operates an expedited security screening program, allowing certain travelers to move through security more quickly and easily when departing from participating airports in the U.S. Eligible travelers do not need to remove shoes, laptops, liquids, belts or light jackets. Children ages 12 and under may accompany an eligible traveler through TSA Pre✓®. TSA, not United, selects travelers for expedited screening.

The ultimate travel experience

CLEAR is a service that can be used with TSA Pre✓® to get you through airport security even faster – so you can enjoy the best of both! Here's how it works:

CLEAR

Instead of waiting in line to show your physical ID, use the dedicated CLEAR Lane to quickly confirm your identity with a blink or tap.

TSA Pre✓®

Once you're CLEAR, our friendly Ambassadors will escort you straight to physical screening, where you can enjoy the benefits of TSA Pre✓® (shoes on, laptop away, etc.).

Making our app more accessible for people with disabilities

By The Hub team, October 28, 2020

We're proud to launch a redesigned version of our United app to make it easier for customers with visual disabilities to manage all aspects of day-of travel, including check-in, viewing reservation details and flight status, bag tracking and more.

This latest version of our app is now available to both Android and iOS users, and it offers increased color contrast and more space between graphics. Furthermore, we have reorganized how information is displayed and announced to better integrate with screen reader technologies like VoiceOver and TalkBack, which are built into most handheld devices. By restructuring the way the information is organized on the app, screen readers are better able to convert text to audio in the proper, logical sequence, allowing customers to better understand and navigate the app.

United Zoom backgrounds for AvGeeks

By The Hub team, October 27, 2020

Calling all AvGeeks and travelers! Take your next video call from a United Polaris® seat, the cockpit or cruising altitude with United-themed backgrounds for use on Zoom and Microsoft Teams.

Newly added to our collection is a background encouraging our employees and customers to vote. Our mission is to connect people and unite the world — and one of the most important ways to do that is to engage in the democratic process. No matter which party you support, we know our democracy will be stronger if you make your voice heard and vote.

So for your next meeting or catch up with friends and family, download the app to either your computer or mobile device to get started.

Looking back at a landmark year with Special Olympics

By Ryan Wilks, October 19, 2020

Earlier this summer, we shone a light on our flagship partnership with Special Olympics and our commitment to the Inclusion Revolution. In that same story, we introduced you to our four Special Olympics Service Ambassadors, Daniel, Kyle, Lauren and Zinyra (Z), who, this month, celebrate one year working at Chicago O'Hare International Airport as part of the United family.

This groundbreaking, inclusive employment program took off as a part of our ongoing partnership with Special Olympics, a community relationship that employees across the company hold close to heart. The original 'UA4' (as they call themselves) have become an integral part of the United team serving customers at O'Hare Airport. Even from behind their masks, their wide smiles and effervescent spirit exude and bring life to the service culture of excellence we strive towards every day.

"The UA4 are more than just customer service ambassadors. They are shining examples of how inclusion, accessibility and equity can have monumental impacts on the culture and service of a business and community," said Customer Service Managing Director Jonna McGrath. "They have forever changed who we are as a company. While they often talk about how United and this opportunity has changed their lives, they have changed ours in more ways than we can count."

In the two years of partnership with Special Olympics, United employees have volunteered over 10,500 hours of service at events around the world and donated over $1.2 million worth of travel to the organization.

"This inclusive employment program is what community partnerships, like ours with Special Olympics, are all about: collaborating to identify areas where the needs of the community intersect with the cultural and business opportunity, then creating the infrastructure and programming to bring the two together," said Global Community Engagement Managing Director Suzi Cabo. "Through this program, our goal is to show other companies that when you put a committed effort and focus towards inclusion and breaking down barriers, you transform lives. I challenge other business around the world to follow our lead in joining the Inclusion Revolution."

Check out the video below to hear from our Special Olympics Service Ambassadors firsthand.

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