United Airlines Announces 12 New and Expanded International Destinations from Chicago, Denver, New York/Newark and San Francisco - United Hub

United Airlines Announces 12 New and Expanded International Destinations from Chicago, Denver, New York/Newark and San Francisco

New 2020 international summer services to Nice, France; Palermo, Italy; and Curacao
August 22, 2019

CHICAGO, Aug. 22, 2019 /PRNewswire/ -- United Airlines today unveiled an expanded international schedule from its hubs in Chicago, Denver, New York/Newark and San Francisco. United's announcement includes brand-new service to Nice, France; Palermo, Italy; and Curacao. The airline also announced customers will have more options when planning travel to Europe with additional flights to Amsterdam; London; Frankfurt, Germany; and Zurich and will resume its seasonal summer service earlier to popular destinations including Athens, Greece; Naples, Italy; Porto, Portugal; and Barcelona, Spain.

"United's global network is a tremendous source of pride for our employees and loyal customers – we're always looking for ways to grow and expand our network to connect our customers to more destinations around the world," said United's International Network Vice President Patrick Quayle. "These new additions help position United as the airline of choice for customers planning their business or leisure travel."

New seasonal service between New York/Newark and Curacao, Nice and Palermo

Just in time to escape the winter weather, United is adding Curacao to its Caribbean route network and enabling customers access to all of the ABC islands, including Aruba and Bonaire. Curacao, United's 21st island destination in the Caribbean, will operate on Saturdays beginning Dec. 7, 2019, with Boeing 737-700 aircraft, subject to government approval.

United's unparalleled global route network provides customers with easy access between the United States and many of the world's top vacation destinations. Beginning May 2, 2020, United will offer customers daily nonstop service between New York/Newark and Nice, France – the gateway to the French Riviera. The airline will operate service to Nice with its premium Boeing 767-300ER aircraft featuring 46 United Polaris business class seats – offering the most premium seats between the United States and southern France of any U.S. airline.

In addition, beginning May 20, United will be the only airline offering nonstop daily service between the United States and Palermo, Italy, the capital city of Sicily and United's fifth Italian destination: the most of any U.S. airline. Service to Nice and Palermo is subject to government approval.

In the last two years, United has announced 26 new international routes, including nonstop service between the United States and Prague; Cape Town, South Africa; Tahiti, French Polynesia; Naples, Italy; Porto, Portugal; and Reykjavik, Iceland. United offers the most international destinations from New York City of any U.S. airline.

Offering more international service from Chicago than any U.S. carrier

United will begin daily nonstop year-round service between Chicago O'Hare and Zurich on March 28, 2020. Offering the most flights of any U.S. airline to Switzerland, United will operate service between Chicago and Zurich with its premium 46 Polaris business class Boeing 767-300ER aircraft. From Chicago, United Airlines operates to more year-round international destinations in Europe, Asia and South America than any airline. Zurich is its seventh year-round European destination from Chicago. The new service will complement existing flights from New York/Newark, San Francisco, and Washington.

Offering customers more options to get to Amsterdam and Frankfurt

In addition to United's brand-new and extended routes from its New York/Newark gateway, United announced the addition of a second daily flight between New York/Newark and Amsterdam and Frankfurt, Germany. The additional flights, beginning March 28, 2020, will enable more customers from across the United States to easily connect to Amsterdam and Frankfurt. United, the U.S. carrier with the most flights to Germany, will operate its second daily year-round Frankfurt service with its premium Boeing 767-300ER aircraft with 46 United Polaris business class seats. The airline will operate its second daily seasonal flight to Amsterdam with Boeing 767-300ER aircraft featuring 30 United Polaris business class seats. United currently offers nonstop service from five U.S. cities to Amsterdam, including Chicago, Houston, New York/Newark, Washington and San Francisco.

Increasing service to London and New Delhi

Subject to government approval, United will expand service between Denver and London to year-round, beginning Nov. 1, 2019, with Boeing 787-8 Dreamliner aircraft. United is the only carrier offering customers both nonstop trans-Atlantic and trans-Pacific flights from Denver. In addition to London, United offers nonstop year-round service to Frankfurt, Germany, and Tokyo/Narita.

Originally announced as seasonal service between San Francisco and New Delhi, United is expanding the route to year-round service. United will provide business and leisure travelers nonstop access to India from the U.S. West and East Coasts. United will operate its first nonstop service from the U.S. West Coast to India with a Boeing 787-9 Dreamliner aircraft beginning Dec. 5, 2019.

Planning a European summer getaway has never been easier

United announced it is extending its seasonal services between New York/Newark and Athens, Greece; Naples, Italy; and Porto, Portugal, and between Washington and Barcelona, Spain. United will resume service one month earlier between New York/Newark and Porto, Portugal, on March 28, 2020, and will resume service between New York/Newark and Athens and Naples, and between Washington and Barcelona two weeks earlier, on May 8, 2020.

The only airline to fly nonstop between the U.S. and Cape Town, South Africa

Announced in April of this year, United will begin operating the first-ever nonstop service between New York/Newark and Cape Town, South Africa, on Dec. 15, 2019, with Boeing 787-9 Dreamliner aircraft. United's new service decreases the current travel time from New York to Cape Town by more than four hours and will provide customers from more than 80 U.S. cities with easy, one-stop access to Cape Town at United's New York/Newark hub.

Offering customers more premium seats across the Atlantic

Earlier this year, United announced the next step in its commitment to making more customers more comfortable by adding more premium seats on aircraft serving some of the most popular business and leisure destinations. United has been adding more United Polaris business class seats on Boeing 767-300ER aircraft. The reconfigured aircraft feature 16 additional United Polaris business class seats in the premium cabin – a more than 50 percent increase in all-aisle-access seating – bringing the total premium cabin seat count to 46. The aircraft also feature 22 United Premium Plus seats; 47 Economy Plus seats and 52 United Economy seats.

Every customer. Every flight. Every day.

In 2019, United is focusing more than ever on its commitment to its customers, looking at every aspect of its business to ensure that the carrier keeps customers' best interests at the heart of its service. In addition to today's announcement, United recently announced that customers on all domestic flights can now choose from three complimentary inflight snack items, announced that luxury skincare line Sunday Riley will make products exclusively for United customers to experience in amenity kits, released a re-imagined version of the most downloaded app in the airline industry, introduced ConnectionSaver, a new tool dedicated to improving the experience for customers connecting from one United flight to the next and made DIRECTV free for every passenger on 211 aircraft, offering more than 100 channels on seat back monitors on more than 30,000 seats.

About United

United's shared purpose is "Connecting People. Uniting the World." We are more focused than ever on our commitment to customers through a series of innovations and improvements designed to help build a great experience: Every customer. Every flight. Every day. Together, United Airlines and United Express operate approximately 4,900 flights a day to 356 airports across five continents. In 2018, United and United Express operated more than 1.7 million flights carrying more than 158 million customers. United is proud to have the world's most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C. United operates 783 mainline aircraft and the airline's United Express carriers operate 561 regional aircraft. United is a founding member of Star Alliance, which provides service to 193 countries via 28 member airlines. For more information, visit united.com, follow @United on Twitter and Instagram or connect on Facebook. The common stock of United's parent, United Airlines Holdings, Inc., is traded on the Nasdaq under the symbol "UAL".

SOURCE United Airlines

For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com

United Makes Hawaii Travel Easier with Expanded COVID Testing and Pre-Clearance Program

Customers traveling to the islands can save time by showing proof of negative tests at United's hub airports and skip document screening process in Hawaii
January 27, 2021

CHICAGO, Jan. 27, 2021 /PRNewswire/ -- Beginning February 1, United customers traveling to Hawaii who have a valid negative COVID-19 test can show their results before boarding to save time and skip document screening lines upon arrival. The new pre-clearance process will be in place for customers traveling on 110 of United's weekly flights to Hawaii.

United is also making it easier to get the right tests to avoid Hawaii's 14-day quarantine by making approved COVID-19 tests available to all customers traveling to the islands no matter where in the U.S. their travel begins.

"We're making it easier for customers traveling to Hawaii to spend more time enjoying their trip and less time waiting in lines," said Toby Enqvist, chief customer officer at United. "Testing is the key to opening domestic and international travel so we'll continue to lead the way in rolling out solutions that are simple and safe so our customers have what they need when they take their next trip with us."

To begin the pre-clearance program, customers will enroll in Hawaii's Safe Travels program and complete Hawaii's COVID-19 questionnaire within 24 hours from departure. Next, customers will use the Safe Travels website to upload their negative test results from one of Hawaii's trusted testing partners which must be taken within 72 hours of their departure. At the airport, customers will see a United team member at the gate for their flight to Hawaii where they will receive a wristband if they qualify to bypass airport screening in Hawaii. Customers who have been pre-cleared will be able to skip test screenings in Hawaii and begin their trip as soon as they land.

For images of United's pre-clearance program click here.

United is also making it easier for customers to obtain approved COVID-19 test options with the expansion of mail-in tests to customers no matter where in the U.S. their travel originates. The airline will notify customers in advance of their Hawaii trip to let them know what testing options they have locally. Last year, United also teamed up with XpresCheck to open additional same-day testing facilities for United customers in select airports. XpresCheck currently has locations open in United's Denver terminal, and expects to open additional locations in United's terminals in Houston and Newark in the coming weeks. Customers who choose to take a test with XpresCheck can schedule an appointment online for a rapid molecular test on the same day as their travel. Walk up appointments are also available on a first come, first served basis.

Since the COVID-19 pandemic began, United made numerous enhancements to its business that improve the travel experience and make the airline a better company. Earlier this week, United announced a new Travel-Ready Center in the United app and online where customers can review COVID-19 travel requirements, find local testing options and upload any testing and vaccination records that their destinations requires. This year, United also began allowing all customers to fly standby on another flight to the same destination on the same day for free, and all MileagePlus® Premier® members now confirm a new flight on the same day to the same destinations at check-in when space is available in the same fare class. Last year, the carrier eliminated most change fees, pledged to reduce its greenhouse gases 100% by 2050, and as a part of its United CleanPlus℠ program, teamed up with Clorox and the Cleveland Clinic to guide its cleaning and safety protocols. Last spring, United extended MileagePlus Premier status to all customers through January 2022 and made earning status for the next two years easier for all MileagePlus members.

About United

United's shared purpose is "Connecting People. Uniting the World." For more information, visit united.com, follow @United on Twitter and Instagram or connect on Facebook. The common stock of UAL is traded on the Nasdaq under the symbol "UAL".

 

SOURCE United Airlines

For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com

United Launches Industry-Exclusive Technology to Ease the Burden of COVID-19 Travel Restrictions

United's "Travel-Ready Center" will allow customers to upload and validate test results, review local entry requirements, find testing providers, and store vaccination records - all in the United app and United.com
January 25, 2021

CHICAGO, Jan. 25, 2021 /PRNewswire/ -- United Airlines today launched the "Travel-Ready Center" - a new, digital solution where customers can review COVID-19 entry requirements, find local testing options and upload any required testing and vaccination records for domestic and international travel, all in one place. United is the first airline to integrate all these features into its mobile app and website.

"While pre-travel testing and documentation are key to safely reopening global travel, we know it can be confusing for customers when they're preparing for a flight," said Linda Jojo, Executive Vice President for Technology and Chief Digital Officer, United. "Starting today, our 'Travel-Ready Center' gives customers a personalized, step-by-step guide of what is needed for their trip, a simple way to upload required documents and quickly get their boarding pass, fully integrated within our app and website."


United Announces 2020 Financial Results: 2021 Will Focus On Transition To Recovery; Expects To Exceed 2019 Adjusted EBITDA Margin By 2023*

Company continues to improve core cash burn in the face of continued COVID-19 headwinds; sharpens focus to prepare for recovery
January 20, 2021

CHICAGO, Jan. 20, 2021 /PRNewswire/ -- United Airlines (UAL) today announced fourth-quarter and full-year 2020 financial results. The company continues its efforts to lead the industry as it manages the most disruptive crisis in aviation history.

Doreen Burse Named Worldwide Sales SVP

January 19, 2021

CHICAGO, Jan. 19, 2021 /PRNewswire/ -- United Airlines today announced that the carrier has named Doreen Burse senior vice president of Worldwide Sales. Burse brings to the company more than 30 years of sales expertise from the hospitality industry.

United Airlines Receives Hospital-Grade Certification for Cleaning and Safety

United is the first of the four largest U.S airlines to be certified Diamond by the Airline Passenger Experience Association (APEX) and SimpliFlying
January 12, 2021

CHICAGO, Jan. 12, 2021 /PRNewswire/ -- Today, United Airlines was recognized by the Airline Passenger Experience Association (APEX) and SimpliFlying for providing a hospital-grade standard of cleanliness and safety during the travel journey. United is the first airline among the four largest U.S. carriers to receive the highest possible certification - Diamond - in the new APEX Health Safety audit powered by SimpliFlying. This new scientifically-based certification is designed to create a recognized, global standard for health and safety across the aviation industry.

United to Hold Webcast of Fourth-Quarter and Full-Year 2020 Financial Results

January 06, 2021

CHICAGO, Jan. 6, 2021 /PRNewswire/ -- United Airlines will hold a conference call to discuss fourth-quarter and full-year 2020 financial results on Thursday, January 21 at 9:30 a.m. CT/10:30 a.m. ET. A live, listen-only webcast of the conference call will be available at ir.united.com. The company will issue its fourth-quarter and full-year 2020 financial results after market close on Wednesday, January 20.

A Message From Scott Kirby and Brett Hart

December 21, 2020

CHICAGO, Dec. 21, 2020 /PRNewswire/ -- J. Scott Kirby, Chief Executive Officer, and Brett Hart, President, today issued the following message to all United Airlines (NASDAQ: UAL) employees:

United Team:

We're writing today with some really good news: the Administration and Congress have come together in a bipartisan way on a relief bill that includes several items, including an extension of the Payroll Support Program (PSP) for the airlines.

United Named Best Overall Airline in the World by Global Traveler Readers

United received ten awards including Best Overall Airline, Airline of the year and Best Overall Frequent-Flyer Program

December 17, 2020

CHICAGO, Dec. 17, 2020 – Readers from Global Traveler, a publication written for business and luxury travelers, named United Airlines the Best Overall Airline in the World as part of this year's GT Trusted Reader Survey. Additionally, a select panel of Global Traveler employees and Advisory Board members named United Airline of the Year, an honor which is based on on-time arrivals and departures, safety, brand image and more. And for the 17th consecutive year, MileagePlus® was named best Loyalty Program by Global Traveler readers. The airline earned top scores from readers in ten categories across FXExpress Publications, Inc. awards, which include Global Traveler, The Trazees and the Wherever Awards.

United and CDC Work Together on Contact Tracing Initiative for All International and Domestic Flights

Program designed to collect detailed, real-time information that will better support CDC efforts to curb the spread of COVID-19
December 16, 2020

CHICAGO, Dec. 16, 2020 /PRNewswire/ -- United Airlines with the support of the Centers for Disease Control and Prevention (CDC) today announced a program to collect customer contact information for all international and domestic flights. During the check-in process, United customers will be prompted to voluntarily opt-in and provide contact information such as an email address, phone numbers and an address of where they will be once they reach their destination, details that were previously difficult for the CDC to obtain in real-time. This effort represents the airline industry's most comprehensive public health contact information collection program to date and the immediate access to the data will better support the CDC's efforts to curb the spread of COVID-19 in the United States and around the world.

United Makes Bold Environmental Commitment Unmatched by Any Airline; Pledges 100% Green by Reducing Greenhouse Gas Emissions 100% by 2050

United will meet this ambitious goal by making industry-leading investments in new technology and sustainable fuels - not from buying carbon offsets
December 10, 2020

CHICAGO, Dec. 10, 2020 /PRNewswire/ -- United Airlines today is taking its most ambitious step yet in leading the fight against climate change: pledging to become 100% green by reducing its greenhouse gas (GHG) emissions by 100% by 2050. United, which in 2018 became the first U.S. airline to commit to reducing its GHG emissions by 50% by 2050, will advance towards carbon neutrality by committing to a multimillion-dollar investment in revolutionary atmospheric carbon capture technology known as Direct Air Capture – rather than indirect measures like carbon-offsetting – in addition to continuing to invest in the development and use of sustainable aviation fuel (SAF). With this unprecedented announcement, United becomes the first airline in the world to announce a commitment to invest in Direct Air Capture technology.

United Launches Virtual, On Demand Customer Service at the Airport

New "Agent on Demand" platform gives customers live, fast, contactless access to information and assistance at all U.S. hubs;
December 08, 2020

CHICAGO, Dec. 8, 2020 /PRNewswire/ -- United passengers will soon have access to virtual, on demand customer service at the airline's hubs, giving people an easy, contact-free option to get real-time information and support. Customers can access "Agent on Demand" on any mobile device to call, text or video chat live with an agent and get answers on everything from seat assignments to boarding times. Agent on Demand is currently available at Chicago O'Hare and Houston's George Bush International Airports and is rolling out to United's hubs by end of year.

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