10 Tips to Make Your Travel Easy with United - United Hub

10 tips to make your travel easy

By The Hub team

You've booked your plane ticket and are looking forward to starting your vacation. You may already be wise to the benefits of booking your flight well in advance — so here are ten tips to make sure your travel plans are seamless.

1. Get equipped for a smooth journey with the handy United app

Download the United mobile app prior to your flight to check flight status, check in, sign up for flight notifications, locate departure gates, access our free personal device entertainment when available and more. If you're registered for TSA Pre✓®, this will be indicated on your mobile boarding pass in the app. You can even use our airport maps to find a beverage or snack prior to boarding. TSA advises arriving at the airport early.

2. Make sure your bags are fit to fly

Pack smart. Before packing your bags, check to see what exactly you can carry on and what you should plan to check. Also, familiarize yourself with regulation-size bags to avoid having to pay extra for oversized items.

If you are planning to travel with food, be aware that food items may require further TSA inspection. If you're not sure if a food item is considered a liquid or a gel, it is best to pack the item in your checked bag or ship it to your destination in advance.

Also, be advised that hoverboards, smart wheels and other self-balancing recreational devices powered by lithium batteries are not accepted as checked or carry-on baggage. Spare lithium batteries must be removed from any checked or gate-checked baggage. You must also remove lithium batteries that are part of bags themselves (sometimes referred to as "smart bags") from both checked and carry-on baggage. Once removed, you can bring these batteries on board. Bags with non-removable lithium batteries are not allowed on any United flights, including United Express® flights.

And to skip the wait at the baggage carousel, try BagsVIP, our door-to-door baggage delivery service.

Woman traveling through an airport

3. Read our information about special travel requests

Have a special request? Learn about the accommodations we provide for children, pets, travelers with disabilities, travelers with food allergies and more.

Do you need a wheelchair at the airport? We have wheelchairs available for customers with disabilities to use at each of our airports. It's best to request a wheelchair in advance before the day you're traveling. You can arrange wheelchair service through your travel agent or by calling the United Accessibility Desk at 1-800-228-2744 within the U.S. or Canada. Once you arrive at the airport, notify a United representative or skycap that you need a wheelchair to get you to your departure gate, and they will assist you.

4. Check in starting 24 hours before departure

Save time with mobile check-in. You can check in and receive your boarding pass directly on your mobile device by using the United app or by accessing our mobile website at m.united.com. With your boarding pass right on your device, you simply scan the barcode at airport security checkpoints and at the gate during boarding.

You can also check in online and print out your boarding pass or request to have your boarding pass sent to your mobile device.

5. Ensure that you have all your personal items including necessary documentation

Make a checklist. Before heading out the door, double-check that you have all of your personal items, including travel documents, ID, house keys, medicine and other valuables you may need on your trip. For international travel, please make sure that you have all of the necessary documentation prior to arriving at the airport. For more information on international travel document requirements please visit our international travel page.

And starting October 1, 2021, you must have a REAL ID compliant card or an acceptable alternative such as a U.S. passport to travel domestically within the U.S.

6. Check flight status, important notices and weather

Hit refresh. Check the United app regularly for the latest updates, weather conditions, flight status, gate and seat assignments. You can also visit our Important notices page to find important information and updates about travel waivers, international travel, TSA and security, airports and United Club locations.

Father and son traveling through airport

7. Give yourself extra time at the airport

Arrive early; avoid the stress. Airports can be busy, and you'll want to give yourself extra time before your flight. The TSA advises arriving at the airport two hours before your flight for domestic travel and three hours for international travel, in anticipation of long security lines. This can help ease the stress when navigating busy check-in areas, security lines and crowded boarding gates.

To help everyone get through security lines as quickly as possible, please cooperate with TSA guidelines and have your boarding pass and identification ready before you get to the front of the line. For future trips, consider enrolling in a Trusted Traveler program for expedited security screening and customer processing.

8. Before you board

Get ready for "Better Boarding". Once you are through security, check the mobile app or the flight information displays for the latest gate assignments and boarding times. Arrive early to charge up your devices at available United charging stations, and make sure your personal items (such as your backpack or purse) contain your items such as ID, medicine, keys, e-cigarettes and other valuables. With our "Better Boarding" process, you'll receive push notifications to the United app when your flight starts boarding, and customers will board through two color-coded lanes to ensure you spend less time standing in line. We encourage you to make yourself comfortable while you wait for your group to be called, and we'll let you know when we're ready for you to board.

9. Explore your inflight Wi-Fi and entertainment options

Prepare to be entertained. We have a variety of entertainment options to choose from including our free personal device entertainment. You can check your flight status 48 hours before departure to peruse your Wi-Fi and entertainment options. Remember to do the following before you fly to access our streaming entertainment: 1) Download the United mobile app or ensure that you have the most recent version downloaded on your device 2) Fully charge your device prior to boarding 3) Pack your headphones to enjoy hours of entertainment.

10. Start your vacation onboard

Relax and enjoy your flight. Our teams will be working to provide you with a great journey to your destination.

United's regional presidents join respective Governor's COVID-19 task force

By Ryan Wilks, May 21, 2020

As a member in the tourism, travel and transportation industries, United offers a unique perspective into the economic and operational effects rippling across the U.S. To advocate United's efforts, and in anticipation of a bright future, New York/New Jersey President Jill Kaplan and California President Janet Lamkin have both been named to their states' respective governor's COVID-19 response task force committees.

Making every step of the travel journey safer for you

By United Airlines, May 20, 2020
United Clean Plus | Clorox

We remain passionate about connecting the world safely

United CleanPlus SM is our commitment to putting health and safety at the forefront of your journey, with the goal of delivering an industry-leading standard of cleanliness. We're teaming up with Clorox to redefine our cleaning and disinfection procedures, and over the coming months, we'll roll out Clorox products across our U.S. airports, starting in select locations, to help support a healthy and safe environment throughout your travel experience.

At the airport

  • At check-in:

  • 1
    Implementing temperature checks for employees and flight attendants working at hub airports
  • 2
    Installing sneeze guards at check-in and gate podiums
  • 3
    Encouraging use of the United app for contactless travel assistance and more
  • 4
    Promoting social distancing with floor decals to help customers stand 6 feet apart
  • 5
    Introducing touchless check-in for customers with bags
  • At the gate:

  • 6
    Disinfecting high-touch areas such as door handles, handrails, elevator buttons, telephones and computers
  • 7
    Providing hand sanitizer and
    disinfectant wipes
  • 8
    Allowing customers to self-scan boarding passes
  • 9
    Boarding fewer customers at a time and, after pre-boarding, boarding from the back of the plane to the front to promote social distancing

On our aircraft

  • 1
    Providing individual hand sanitizer wipes for customers
  • 2
    Requiring all customers and employees to wear a face covering and providing disposable face coverings for customers who need them
  • 3
    Temporarily removing onboard items like pillows, blankets and inflight magazines
  • 4
    Disinfecting high-touch areas, like tray tables and armrests, before boarding
  • 5
    Reducing contact between flight attendants and customers during snack and beverage service
  • 6
    Ensuring aircraft cleaning standards meet or exceed CDC guidelines
  • 7
    Applying social distancing to seating procedures when possible, including:
    • Limiting middle seat selection
    • Moving customers seated closely together
    • De-planing in groups of five rows at a time to reduce crowding
  • 8
    Using electrostatic spraying to disinfect aircraft, to be completed on all flights by mid-June
  • 9
    Using state-of-the-art, hospital-grade, high-efficiency (HEPA) filters to circulate air and remove up to 99.7% of airborne particles

Cleveland Clinic We're working closely with the experts at Cleveland Clinic to advise us on enhancing our cleaning and disinfection protocols for the safety of our employees and customers. Visit Cleveland Clinic's website to learn more about COVID-19.

A message from Scott Kirby, United’s new CEO

By The Hub team, May 20, 2020


Hello. I'm Scott Kirby, the new CEO of United Airlines. I'm a proud Air Force Academy graduate and have spent my entire career in and around aviation, including the last four years as President of United.

While I had planned for my first communication with you to be about the meaningful investments we were making to the travel experience and our continued growth across the U.S. and expansion to exciting new destinations around the world, today, the situation rendered to us by the COVID-19 pandemic leads me to a different type of message.

First, I graciously and humbly thank you for your business. Now, more than ever, our customers' loyalty is so deeply appreciated by every member of the United family.

As essential workers, the men and women of our airline have been hard at work over the past two months to transport vital medical supplies and critical goods to places that need them most, to provide free travel to healthcare professionals and to help thousands of individuals repatriate to their home countries.

Safety has always been our top priority, and right now in the midst of an unprecedented crisis, it's our singular customer focus. We recognize that COVID-19 has brought cleanliness and hygiene standards to the front of your mind when making travel decisions. We're not leaving a single stone unturned in our pursuit to protect our customers and employees.

We are installing plexiglass in lobby and gate areas, we're using the same equipment used to clean hospitals to disinfect the interiors of our aircraft, all crew and customers on board are required to wear face mask coverings and we're taking the temperature of our employees before they start work.

But at United, we're not stopping there. We're teaming up with experts from Clorox and the Cleveland Clinic to set a new standard for cleanliness and healthy flying that we are calling United CleanPlus℠.

Clorox is working closely with us to improve how we disinfect common surfaces and provide our customers with amenities that support a healthy and safe environment.

Physicians and scientists at the Cleveland Clinic, will advise us on new technologies and approaches, assist in training development and create a rigorous quality assurance program. And, as scientists learn more about how to fight COVID-19, Cleveland Clinic experts will help us use those discoveries to quickly implement new ways to keep our customers safe.

While we may not know when this pandemic will subside, what we do know is that travel is so deeply woven into the fabric of our global culture. We all desire to visit family, dance at a friend's wedding, hug parents…and see the wonders of this beautiful world. No matter how sharp the picture quality – or how strong the WiFi signal – there's simply no substitute for being there – in person – to collaborate, celebrate, explore. We are confident that travel will return. And when it does, United Airlines will be ready to serve you again in the friendly skies.

Thank you. Be well. And I look forward to seeing you on board.

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