United 100 employees honored for going above and beyond - United Hub

United 100 employees honored for going above and beyond

By The Hub team, January 19, 2016

Sharon Pope, a customer service representative in Phoenix, was busy scanning boarding passes when she noticed a young boy with a learning disability who was reluctant to board the plane. After asking a co-worker to take over her boarding duties, Sharon approached the boy. She pointed to his Spider-Man T-shirt and said if he trusted her, he too could fly like his favorite superhero. The boy held her hand and the two boarded the plane, easing what could have been an extremely stressful situation for the child and his family.

Elevating our commitment

Earlier this month, United celebrated 100 employees whom colleagues selected as the 2015 Annual United 100 winners for their extraordinary efforts. The recipients received 100,000 MileagePlus miles and a trip to Chicago for a special recognition luncheon with United Airlines President and CEO Oscar Munoz along with other United officers.

"The heart and soul of all this is you," Oscar said as the winners sat down to lunch in Chicago. "The fact that there are 100 of you represented here today is a complete honor. You all have my respect and I want to genuinely thank you for all you do."

Being recognized as a United 100 winner is the highest honor an employee can receive. The winners were selected from nearly 7,000 nominations in 2015.

Recipients Johnny Moreno and First Officer Steve Kelly accepted the honor this year after being recognized for going above and beyond in the field.

Johnny Moreno was enjoying his day off in Costa Rica, when a fellow flight attendant was injured and unable to work a flight from San Jose. When United's Crew Scheduling team contacted Johnny to explain the situation, he quickly reported to the airport to work and prevent the flight with 130 passengers on board from cancelling.

When rough weather forced an international flight to divert to Richmond, Virginia, local officials required customers to stay in a holding area while they waited for their flight. First Officer Steve Kelly anticipated a challenging situation and took it upon himself to order 50 pizzas for the passengers and crew. While passengers enjoyed their meal, Kelly boarded the plane and began cleaning the cabin. His generosity and creativity greatly improved a difficult situation.

Follow more stories

Our co-workers understand that doing their job means going above and beyond the call of duty to make a difference for customers, co-workers and the airline. These are just a few of many success stories of this year.

Follow more United stories about employees on Twitter at @WeAreUnited to see photos, videos and more inspiring profiles of United 100 honorees.

United Cargo operates more than 11,000 cargo-only flights in one year

By The Hub team, March 19, 2021

On March 19, 2020, United operated its first flight carrying cargo without passengers on board. While the passenger cabin was empty, its cargo hold was completely full, carrying more than 29,000 pounds of commodities from Chicago O'Hare International Airport (ORD) to Frankfurt Airport (FRA).

A year later, United Cargo has operated more than 11,000 cargo-only flights carrying more than 570 million pounds of freight. To support the COVID-19 pandemic recovery efforts, United Cargo has also transported more than 113 million pounds of medical and pharmaceutical products on both cargo-only and passenger flights as well as approximately 10 million COVID-19 vaccines, providing global communities access to the items they have needed most.

10 tips for spring travel

By The Hub team, February 24, 2021

Whether you haven't flown with us for a while or just need a quick refresher before your spring trip, read this list of tips to know before your flight and arrive at the airport travel-ready:

1. Download the United app for contactless bag check, travel assistance and more

Before your flight, download the United app to view your flight status, check in, sign up for flight notifications, locate departure gates, access our free personal device entertainment when available and more. We've also updated our app with new features that can make your trip a little safer, including contactless bag check.

Don't forget to use Agent on Demand for help with any and all questions you may have before your flight. This new capability is available at all our U.S. hub airports and allows you to use your own mobile device to contact a customer service agent via phone, video or chat to help with day-of-travel questions while you're at the airport. Learn more about Agent on Demand here.

United joins UNICEF COVAX initiative

By The Hub team, February 19, 2021

This week, we were honored to become the first U.S. airline to join the UNICEF Humanitarian Airfreight Initiative to combat the COVID-19 pandemic by transporting the vaccine and other critically needed supplies to underserved areas of the globe.

"We are committed to helping the global community in any way we can, and we all must work together to do our part to bring this health and humanitarian crisis to an end," said Director of Cargo Specialty Products Manu Jacobs.

We will leverage our expertise to transport these critical pharmaceutical and healthcare shipments around the world safely, efficiently and expediently. We are proud to partner with the United Nations to support this global effort and provide equitable access to COVID-19 vaccines.

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