United 100 employees honored for going above and beyond - United Hub

United 100 employees honored for going above and beyond

By The Hub team, January 19, 2016

Sharon Pope, a customer service representative in Phoenix, was busy scanning boarding passes when she noticed a young boy with a learning disability who was reluctant to board the plane. After asking a co-worker to take over her boarding duties, Sharon approached the boy. She pointed to his Spider-Man T-shirt and said if he trusted her, he too could fly like his favorite superhero. The boy held her hand and the two boarded the plane, easing what could have been an extremely stressful situation for the child and his family.

Elevating our commitment

Earlier this month, United celebrated 100 employees whom colleagues selected as the 2015 Annual United 100 winners for their extraordinary efforts. The recipients received 100,000 MileagePlus miles and a trip to Chicago for a special recognition luncheon with United Airlines President and CEO Oscar Munoz along with other United officers.

"The heart and soul of all this is you," Oscar said as the winners sat down to lunch in Chicago. "The fact that there are 100 of you represented here today is a complete honor. You all have my respect and I want to genuinely thank you for all you do."

Being recognized as a United 100 winner is the highest honor an employee can receive. The winners were selected from nearly 7,000 nominations in 2015.

Recipients Johnny Moreno and First Officer Steve Kelly accepted the honor this year after being recognized for going above and beyond in the field.

Johnny Moreno was enjoying his day off in Costa Rica, when a fellow flight attendant was injured and unable to work a flight from San Jose. When United's Crew Scheduling team contacted Johnny to explain the situation, he quickly reported to the airport to work and prevent the flight with 130 passengers on board from cancelling.

When rough weather forced an international flight to divert to Richmond, Virginia, local officials required customers to stay in a holding area while they waited for their flight. First Officer Steve Kelly anticipated a challenging situation and took it upon himself to order 50 pizzas for the passengers and crew. While passengers enjoyed their meal, Kelly boarded the plane and began cleaning the cabin. His generosity and creativity greatly improved a difficult situation.

Follow more stories

Our co-workers understand that doing their job means going above and beyond the call of duty to make a difference for customers, co-workers and the airline. These are just a few of many success stories of this year.

Follow more United stories about employees on Twitter at @WeAreUnited to see photos, videos and more inspiring profiles of United 100 honorees.

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The airline offers customers the most transparent and user-friendly options in the industry to encourage and simplify using travel credits
By United Newsroom, September 23, 2021

CHICAGO, Sept. 23, 2021 /PRNewswire/ -- United today announced it is giving customers even more flexibility when they need to rebook their travel by helping them to find and use their travel credits. United is the only airline to make it easy for customers to use their credits by automatically displaying them as a payment option during the checkout process. This functionality will be available for MileagePlus® members first and the airline is working to roll it out to all customers in the near future. Also, beginning next week, United will be the first to let customers use their travel credits for extra legroom seats and to pre-pay for checked baggage.

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By United Newsroom, September 17, 2021

CHICAGO, Sept. 17, 2021 /PRNewswire/ -- United Airlines announced today that new service between Washington, D.C. and Lagos, Nigeria will begin November 29 (subject to government approval). The airline will operate three weekly flights connecting the U.S. capital to Nigeria's largest city, which is also the top Western African destination for U.S-based travelers. Tickets will be available for sale on united.com and the United app this weekend.

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CHICAGO and DES PLAINES, Ill., Sept. 9, 2021 /PRNewswire/ -- United and Honeywell today announced a joint multimillion-dollar investment in Alder Fuels – a cleantech company that is pioneering first-of-its-kind technologies for producing sustainable aviation fuel (SAF) at scale by converting abundant biomass, such as forest and crop waste, into sustainable low-carbon, drop-in replacement crude oil that can be used to produce aviation fuel. When used together across the fuel lifecycle, the Alder technologies, coupled with Honeywell's Ecofining™ process, could have the ability to produce a carbon-negative fuel at spec with today's jet fuel. The goal of the technologies is to produce fuel that is a 100% drop-in replacement for petroleum jet fuel.

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