United 100 employees honored for going above and beyond - United Hub

United 100 employees honored for going above and beyond

By The Hub team, January 19, 2016

Sharon Pope, a customer service representative in Phoenix, was busy scanning boarding passes when she noticed a young boy with a learning disability who was reluctant to board the plane. After asking a co-worker to take over her boarding duties, Sharon approached the boy. She pointed to his Spider-Man T-shirt and said if he trusted her, he too could fly like his favorite superhero. The boy held her hand and the two boarded the plane, easing what could have been an extremely stressful situation for the child and his family.

Elevating our commitment

Earlier this month, United celebrated 100 employees whom colleagues selected as the 2015 Annual United 100 winners for their extraordinary efforts. The recipients received 100,000 MileagePlus miles and a trip to Chicago for a special recognition luncheon with United Airlines President and CEO Oscar Munoz along with other United officers.

"The heart and soul of all this is you," Oscar said as the winners sat down to lunch in Chicago. "The fact that there are 100 of you represented here today is a complete honor. You all have my respect and I want to genuinely thank you for all you do."

Being recognized as a United 100 winner is the highest honor an employee can receive. The winners were selected from nearly 7,000 nominations in 2015.

Recipients Johnny Moreno and First Officer Steve Kelly accepted the honor this year after being recognized for going above and beyond in the field.

Johnny Moreno was enjoying his day off in Costa Rica, when a fellow flight attendant was injured and unable to work a flight from San Jose. When United's Crew Scheduling team contacted Johnny to explain the situation, he quickly reported to the airport to work and prevent the flight with 130 passengers on board from cancelling.

When rough weather forced an international flight to divert to Richmond, Virginia, local officials required customers to stay in a holding area while they waited for their flight. First Officer Steve Kelly anticipated a challenging situation and took it upon himself to order 50 pizzas for the passengers and crew. While passengers enjoyed their meal, Kelly boarded the plane and began cleaning the cabin. His generosity and creativity greatly improved a difficult situation.

Follow more stories

Our co-workers understand that doing their job means going above and beyond the call of duty to make a difference for customers, co-workers and the airline. These are just a few of many success stories of this year.

Follow more United stories about employees on Twitter at @WeAreUnited to see photos, videos and more inspiring profiles of United 100 honorees.

United cargo-only flights transport critical goods

By The Hub team

When the pandemic began, United Cargo knew it would be critical to utilize its fleet, network and industry-leading pharmaceutical handling processes to transport a COVID-19 vaccine when the time came.

Connecting vaccines to the world: United responds to mass distribution effort

December 22, 2020

On November 27, United Airlines became the first commercial airline to safely deliver the first batch of Pfizer and BioNTech's COVID-19 vaccine into the U.S. thanks to a coordinated effort between United's cargo, safety, technical operations, flight operations, regulatory and legal teams.

Now as the entire shipping and logistics industry bands together to widely distribute vaccines, United is leveraging all of its flights, including cargo-only and those carrying passengers, to transport millions of vaccines to destinations throughout our network, including Honolulu, Guam and Saipan – the first of any carrier to do so.

United Raises Miles for Dozens of Non-Profits that Rely on Travel

Airline and its customers use crowdsourcing platform - Miles on a Mission - to donate more than 11 million miles for charities like the Thurgood Marshall College Fund, College to Congress and Compass to Care
By United Newsroom, December 01, 2020

CHICAGO, Dec. 1, 2020 /PRNewswire/ -- United is inviting MileagePlus members to give back on Giving Tuesday and throughout the holiday season by donating miles to nearly 40 non-profits through United Airlines' crowdsourcing platform, Miles on a Mission. Non-profits like Thurgood Marshall College Fund, College to Congress and Compass to Care are attempting to raise a total of more than 11 million miles to be used for travel for life-saving health care, continued education, humanitarian aid and more. United will match the first 125,000 miles raised for each of these organizations to help ensure they meet their goals.

United Raises Miles for Dozens of Non-Profits that Rely on Travel

Why we fly

By The Hub team, November 27, 2020

In October 2019, we launched a first-of-its-kind airline miles donation platform, Miles on a Mission. In the inaugural year, MileagePlus members donated over 70 million miles, with United matching over 20 million miles, to 51 organizations. These miles have allowed for these organizations to do important, life-changing, life-saving work in the communities we serve around the globe.

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