United 100 employees honored for going above and beyond
Sharon Pope, a customer service representative in Phoenix, was busy scanning boarding passes when she noticed a young boy with a learning disability who was reluctant to board the plane. After asking a co-worker to take over her boarding duties, Sharon approached the boy. She pointed to his Spider-Man T-shirt and said if he trusted her, he too could fly like his favorite superhero. The boy held her hand and the two boarded the plane, easing what could have been an extremely stressful situation for the child and his family.
Elevating our commitment
Earlier this month, United celebrated 100 employees whom colleagues selected as the 2015 Annual United 100 winners for their extraordinary efforts. The recipients received 100,000 MileagePlus miles and a trip to Chicago for a special recognition luncheon with United Airlines President and CEO Oscar Munoz along with other United officers.
"The heart and soul of all this is you," Oscar said as the winners sat down to lunch in Chicago. "The fact that there are 100 of you represented here today is a complete honor. You all have my respect and I want to genuinely thank you for all you do."
Being recognized as a United 100 winner is the highest honor an employee can receive. The winners were selected from nearly 7,000 nominations in 2015.
Recipients Johnny Moreno and First Officer Steve Kelly accepted the honor this year after being recognized for going above and beyond in the field.
Johnny Moreno was enjoying his day off in Costa Rica, when a fellow flight attendant was injured and unable to work a flight from San Jose. When United's Crew Scheduling team contacted Johnny to explain the situation, he quickly reported to the airport to work and prevent the flight with 130 passengers on board from cancelling.
When rough weather forced an international flight to divert to Richmond, Virginia, local officials required customers to stay in a holding area while they waited for their flight. First Officer Steve Kelly anticipated a challenging situation and took it upon himself to order 50 pizzas for the passengers and crew. While passengers enjoyed their meal, Kelly boarded the plane and began cleaning the cabin. His generosity and creativity greatly improved a difficult situation.
Follow more stories
Our co-workers understand that doing their job means going above and beyond the call of duty to make a difference for customers, co-workers and the airline. These are just a few of many success stories of this year.
Follow more United stories about employees on Twitter at @WeAreUnited to see photos, videos and more inspiring profiles of United 100 honorees.