2017 at United: A first-place finish, a record-setting year - United Hub

A first-place end to a record-setting year

By The Hub team, January 04, 2018

The numbers are in and it's official: 2017 was another record year at United as we continue on our quest to set new standards for reliability. We wrapped up December by topping our primary competitors with the most on-time departures and arrivals and fewest cancellations for the month, capping off a year filled with all-time bests.

Among our highlights last year:

  • 59 days with zero cancellations setting a new company record
  • 145 hours without a cancellation, setting a new company record (set in April)*
  • Best single-day on-time departure rate on Thanksgiving Day, when 89.1 percent of our flights departed on time, setting a new company record
"We all knew that it was going to be tough to top what we accomplished in 2016," United's Chief Operations Officer and Executive Vice President Greg Hart said in a letter to employees, "but not only did you shatter the previous year's records, you did so amid some of the most challenging circumstances in the history of our airline. You define professionalism and commitment, and we get better every year because of your hard work. I can't wait to see the new heights you reach in 2018."

United Cargo operates more than 11,000 cargo-only flights in one year

By The Hub team, March 19, 2021

On March 19, 2020, United operated its first flight carrying cargo without passengers on board. While the passenger cabin was empty, its cargo hold was completely full, carrying more than 29,000 pounds of commodities from Chicago O'Hare International Airport (ORD) to Frankfurt Airport (FRA).

A year later, United Cargo has operated more than 11,000 cargo-only flights carrying more than 570 million pounds of freight. To support the COVID-19 pandemic recovery efforts, United Cargo has also transported more than 113 million pounds of medical and pharmaceutical products on both cargo-only and passenger flights as well as approximately 10 million COVID-19 vaccines, providing global communities access to the items they have needed most.

10 tips for spring travel

By The Hub team, February 24, 2021

Whether you haven't flown with us for a while or just need a quick refresher before your spring trip, read this list of tips to know before your flight and arrive at the airport travel-ready:

1. Download the United app for contactless bag check, travel assistance and more

Before your flight, download the United app to view your flight status, check in, sign up for flight notifications, locate departure gates, access our free personal device entertainment when available and more. We've also updated our app with new features that can make your trip a little safer, including contactless bag check.

Don't forget to use Agent on Demand for help with any and all questions you may have before your flight. This new capability is available at all our U.S. hub airports and allows you to use your own mobile device to contact a customer service agent via phone, video or chat to help with day-of-travel questions while you're at the airport. Learn more about Agent on Demand here.

United joins UNICEF COVAX initiative

By The Hub team, February 19, 2021

This week, we were honored to become the first U.S. airline to join the UNICEF Humanitarian Airfreight Initiative to combat the COVID-19 pandemic by transporting the vaccine and other critically needed supplies to underserved areas of the globe.

"We are committed to helping the global community in any way we can, and we all must work together to do our part to bring this health and humanitarian crisis to an end," said Director of Cargo Specialty Products Manu Jacobs.

We will leverage our expertise to transport these critical pharmaceutical and healthcare shipments around the world safely, efficiently and expediently. We are proud to partner with the United Nations to support this global effort and provide equitable access to COVID-19 vaccines.

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