New and Returning Places to Explore This Summer - United Hub
Routes

New and returning places to explore this summer

By The Hub team, April 26, 2018

Last year, we announced new nonstop summer seasonal service to four popular European destinations: Porto, Portugal, Reykjavik, Iceland, Zurich, Switzerland and Edinburgh, Scotland. With these new routes, we are kicking off our 2018 seasonal travel schedule by offering more options for our customers from over 100 North American cities to conveniently connect to Europe and Latin America with just one stop.

"As we continue growing our global route network we are offering more choice and convenience to travel internationally, something our customers have told us they want," said Patrick Quayle, United's vice president of International Network. "The new seasonal summer flights offer customers even more opportunities to plan summer travel to four of Europe's most beautiful cities."

Famous train in Edinburgh

Explore Europe this summer

In addition to our new summer destinations, we will be offering the return of seasonal services between six of our U.S. hub cities and popular destinations in Germany, Greece, Italy, Spain and Sweden.

Beginning May 4, service from Newark/New York to Porto, Portugal will operate daily nonstop service until October 4 on a Boeing 757 aircraft. On May 23, daily nonstop service from Newark/New York to Reykjavik, Iceland and from Washington D.C. to Edinburgh, Scotland will begin and operate through October 17. Both routes will be operated on a Boeing 757 aircraft. From June 7 until October 27, new daily nonstop service will operate from San Francisco to Zurich, Switzerland.

We are also extending our 2018 trans-Atlantic summer route schedule from Chicago, San Francisco and Washington, D.C. by making flights available earlier and operating through late October. Daily seasonal service between Chicago and Edinburgh and between San Francisco and Munich begins May 4 and ends Oct. 26 and seasonal service between Chicago and Dublin and between Washington/Dulles and Lisbon, Portugal will start April 9, 2018 and end Oct. 26.

Drone shot of Turks & Caicos beach

Rediscover the Caribbean Islands and Mexico

We also will be resuming service to many of the Caribbean destinations impacted by hurricanes last year including Bermuda, St. Maarten, St. Thomas and Providenciales, Turks and Caicos. Earlier this year, we reinstated daily service between New York/Newark and Aguadilla, Puerto Rico and we continue ramping up service to San Juan, Puerto Rico where we currently offers twice-daily service from New York/Newark and daily service between San Juan and Chicago, Houston and Washington, D.C. On June 7, we will resume weekend service from New York/Newark to St. Maarten and from Houston to St. Thomas. We currently offers daily service between Washington, D.C. and St. Thomas.

Customers in Louisiana and Texas looking for another way to get to Cancun can choose our new weekend seasonal service from New Orleans and San Antonio beginning Jun 9.

Over water bungalows in Tahiti

Vacation shouldn't end in the summer

Beginning this fall, we are offering nonstop service between San Francisco and Pape'ete, the capital of Tahiti, the South Pacific's gateway to more than 118 islands in French Polynesia including Bora Bora, Moorea, the Marquesas and Raiatea.

We are the only U.S. carrier offering nonstop service to Tahiti from the mainland United States and will connect customers to the South Pacific's white sand beaches, stunning turquoise lagoons, coral atolls and volcanic mountain peaks. Visitors to the islands experience a tropical paradise with countless spaces to relax and reconnect in natural beauty and authentic French Polynesian island culture.

You can now book nonstop service from San Francisco to Pape'ete's Fa'a'ā International Airport for travel beginning Oct. 30, 2018, through March 28, 2019.

For more information on our 2018 summer season routes and to see the full schedule, visit the United newsroom.

Entertainment for all

By The Hub team, August 04, 2020

Our Marketing Inflight Entertainment and Connectivity team and Bridge, our Business Resource Group (BRG) for people with all abilities, partnered together to test and provide feedback on our award-winning seatback inflight entertainment (IFE) system.

Aptly named "Entertainment for all," our new seatback IFE system offers the an extensive suite of accessibility features, allowing for unassisted use by people of all visual, hearing, mobility and language abilities.

"It's nice to know that I can get on a plane and pick my favorite entertainment to enjoy, just like every customer," said Accessibility Senior Analyst and Developer and Bridge Chief of Staff Ray C., who is blind.

"As a deaf employee, the closed captioning availability on board our aircraft is something I value greatly," added Information Technology Analyst Greg O. "The new IFE further cements United's visibility within the deaf community and elsewhere. It makes me proud to be an employee."

Accessibility features of the new IFE include a text-to-speech option, explore by touch, customizable text size, screen magnification, color correction and inversion modes, and alternative navigation options for those unable to swipe or use a handset. For hearing-impaired and non-English-speaking passengers, customization options provide the ability for customers to be served content and receive inflight notifications based on their preferences and settings —with closed captions, with subtitles or in the language of their choice from the 15 languages supported. Our "Entertainment for all" system won the Crystal Cabin Award in 2019, and recently, the Dr. Margaret Pfanstiehl Research and Development Award for Audio Description by the American Council of the Blind.

"This really showed the benefits of partnering with BRGs in helping us improve products and services for our customers and employees," said Inflight Entertainment and Connectivity Senior Manager Corinne S. "Even though we have been recognized with awards for our IFE accessibility features, we are not resting on our laurels but continuing to work towards improving the inflight entertainment experience for all of our customers to ensure entertainment is available for all."

Shaping an inclusive future with Special Olympics

By The Hub team, July 24, 2020

If your travels have taken you through Chicago O'Hare International Airport anytime since October 2019, you may have had a friendly, caring and jovial exchange with Daniel Smrokowski. Daniel is one of four Service Ambassadors thanks to our ongoing partnership with Special Olympics. This inaugural ambassador program aims to provide Special Olympic athletes employment opportunities within our operation, affording them a unique and meaningful career.

Since 2018, our partnership with Special Olympics has become one of United's most cherished relationships, going beyond the events we take part in and volunteer with. While the plane pull competitions, polar plunges, duck derbies and Special Olympics World Games and other events around the world are a big part of our involvement, the heart of this partnership lies with the athletes and individuals supported by Special Olympics. To advocate for their inclusion in every setting is one of our biggest honors, and we take great pride in the role we play in the organization's inclusion revolution.

Aiding in the success of Special Olympics' mission to create continuing opportunities for individuals with intellectual disabilities, throughout the two-year partnership, United has volunteered over 10,500 hours and donated over $1.2 million in travel to the organization. The impact of this partnership is felt at every level, both at Special Olympics and within our own ranks.

"The Inclusion Revolution campaign, led by our athletes, aims to end discrimination against people with intellectual disabilities. United Airlines has joined in our fight for inclusion, empowering our athletes with the skills needed to succeed and opportunities to contribute their abilities as leaders," said Special Olympics International Chairman Tim Shriver. "United Airlines believes that people with intellectual disabilities should be perceived as they really are: independent, world-class athletes, students, employees, neighbors, travelers, and leaders who contribute to make this world a better place."

Our Service Ambassador program is just one of the many ways Special Olympics has impacted not only our employees, but also our customers. "I see every day how our Service Ambassadors connect with our customers the moment they walk into the airport lobby," said Senior Customer Service Supervisor Steve Suchorabski. "They provide a warm, welcoming smile ad assist in any way they can. To see these young adults hold positions that a society once told them they couldn't is truly the most heartwarming part of my job," Steve continued.

"The opportunity to be a part of the United family means everything to me," Daniel said. "I feel so much pride showing up to work in a Special Olympics/United co-branded uniform, working among such a loving and supportive community. The relationship between these two organizations is truly helping to shape my future while letting me use my gifts of communicating and helping others. Hopefully, I can spend my entire career at United," Daniel added.

In honor of Special Olympics' Global Week of Inclusion in July, we're asking our employees, customers and partners to sign a pledge to #ChooseToInclude at jointherevolution.org/pledge.

And be sure to check out Daniel's podcast The Special Chronicles.

United works with partners to send food to USDA food bank

By The Hub team, July 23, 2020

In collaboration with food-logistics company Commodity Forwarders Inc. (CFI), United moved nearly 190,000 pounds of fresh produce to Guam for the U.S. Department of Agriculture's Coronavirus Farm Assistance Program. This new program was created to provide critical support to consumers impacted by the COVID-19 global pandemic.

A variety of fresh fruits were transported from Los Angeles (LAX) to Guam (GUM) on United's newly introduced, non-stop cargo-only flight – a route added to meet cargo demand during the COVID-19 crisis. The fresh food was repacked in 10-pound cases in Los Angeles, prepared for departure at CFI's LAX location, and flown to GUM by the United team. Through this beneficial partnership between United and CFI, the perishable goods were kept cool during every step of the process and distributed as part of the food bank program in Guam.

"Everyone on our team has worked relentlessly during the pandemic to get critical goods to where they are needed most. Establishing a comprehensive network of cargo-only flights have allowed us to keep the supply chain moving even while passenger flight capacity has been reduced," said Regional Senior Manager of Cargo Sales, Marco Vezjak. "Knowing that we are able to help during these difficult times – in this case the Guam community – is our biggest reward and greatest motivation to keep moving forward."

United is proud to play a role in maintaining the global food supply chain and helping people access the supplies they need. Since March 19, United has operated over 4,000 cargo-only flights, moving over 130 million pounds of cargo.

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