New and Returning Places to Explore This Summer - United Hub
Routes

New and returning places to explore this summer

By The Hub team , April 26, 2018

Last year, we announced new nonstop summer seasonal service to four popular European destinations: Porto, Portugal, Reykjavik, Iceland, Zurich, Switzerland and Edinburgh, Scotland. With these new routes, we are kicking off our 2018 seasonal travel schedule by offering more options for our customers from over 100 North American cities to conveniently connect to Europe and Latin America with just one stop.

"As we continue growing our global route network we are offering more choice and convenience to travel internationally, something our customers have told us they want," said Patrick Quayle, United's vice president of International Network. "The new seasonal summer flights offer customers even more opportunities to plan summer travel to four of Europe's most beautiful cities."

Famous train in Edinburgh

Explore Europe this summer

In addition to our new summer destinations, we will be offering the return of seasonal services between six of our U.S. hub cities and popular destinations in Germany, Greece, Italy, Spain and Sweden.

Beginning May 4, service from Newark/New York to Porto, Portugal will operate daily nonstop service until October 4 on a Boeing 757 aircraft. On May 23, daily nonstop service from Newark/New York to Reykjavik, Iceland and from Washington D.C. to Edinburgh, Scotland will begin and operate through October 17. Both routes will be operated on a Boeing 757 aircraft. From June 7 until October 27, new daily nonstop service will operate from San Francisco to Zurich, Switzerland.

We are also extending our 2018 trans-Atlantic summer route schedule from Chicago, San Francisco and Washington, D.C. by making flights available earlier and operating through late October. Daily seasonal service between Chicago and Edinburgh and between San Francisco and Munich begins May 4 and ends Oct. 26 and seasonal service between Chicago and Dublin and between Washington/Dulles and Lisbon, Portugal will start April 9, 2018 and end Oct. 26.

Drone shot of Turks & Caicos beach

Rediscover the Caribbean Islands and Mexico

We also will be resuming service to many of the Caribbean destinations impacted by hurricanes last year including Bermuda, St. Maarten, St. Thomas and Providenciales, Turks and Caicos. Earlier this year, we reinstated daily service between New York/Newark and Aguadilla, Puerto Rico and we continue ramping up service to San Juan, Puerto Rico where we currently offers twice-daily service from New York/Newark and daily service between San Juan and Chicago, Houston and Washington, D.C. On June 7, we will resume weekend service from New York/Newark to St. Maarten and from Houston to St. Thomas. We currently offers daily service between Washington, D.C. and St. Thomas.

Customers in Louisiana and Texas looking for another way to get to Cancun can choose our new weekend seasonal service from New Orleans and San Antonio beginning Jun 9.

Over water bungalows in Tahiti

Vacation shouldn't end in the summer

Beginning this fall, we are offering nonstop service between San Francisco and Pape'ete, the capital of Tahiti, the South Pacific's gateway to more than 118 islands in French Polynesia including Bora Bora, Moorea, the Marquesas and Raiatea.

We are the only U.S. carrier offering nonstop service to Tahiti from the mainland United States and will connect customers to the South Pacific's white sand beaches, stunning turquoise lagoons, coral atolls and volcanic mountain peaks. Visitors to the islands experience a tropical paradise with countless spaces to relax and reconnect in natural beauty and authentic French Polynesian island culture.

You can now book nonstop service from San Francisco to Pape'ete's Fa'a'ā International Airport for travel beginning Oct. 30, 2018, through March 28, 2019.

For more information on our 2018 summer season routes and to see the full schedule, visit the United newsroom.

We fly crucial medical equipment for COVID-19 testing

By The Hub team , March 31, 2020

In the midst of mobilizing our cargo operations, our teams at New York/Newark (EWR) and Jacksonville (JAX) stepped in to assist Roche Diagnostics with transporting a vital component for an instrument being used for COVID-19 testing.

The component was stuck at EWR en route to the Mayo Clinic in Florida after another airline's flights were cancelled. A Roche employee contacted us asking for help and, within a few hours, our teams had the piece loaded onto a Jacksonville-bound aircraft, with arrangements in place to deliver it to the Mayo Clinic.

The item we shipped will allow the Mayo Clinic in Florida to process hundreds of COVID-19 tests per day. Mayo Clinic Laboratories has been on the front lines of increasing testing capacity to expedite caring for patients at this critical time and working to ease the burden being felt at test processing laboratories in a growing number of areas.

Cargo-only flights serve U.S. military and their families

By The Hub team , March 30, 2020
We are helping to keep military families connected by increasing the frequency of cargo-only flights between the United States and military bases in various parts of the world — including Guam, Kwajalein, and several countries in Europe. Last week we began operating a minimum of 40 cargo-only flights weekly — using Boeing 777 and 787 aircraft to fly freight and mail to and from U.S. hubs and key international business and military locations.

We are going above and beyond to find creative ways to transport fresh food and produce, as well as basic essentials from the U.S. mainland to military and their families in Guam/Micronesia. On Saturday, March 28, we operated an exclusive cargo-only B777-300 charter to transport nearly 100,000 pounds of food essentials to Guam to support our troops.

United ramp crew members help place cargo on a United flight

In addition, we move mail year-round all over the world. In response to COVID-19, and in support of the military members and their families overseas, we implemented a charter network, transporting military mail to Frankfurt, which is then transported all over Europe and the Middle East. Since March 20, we have flown 30,000+ pounds of military mail every day between Chicago O'Hare (ORD) and Frankfurt (FRA). On the return flight from Frankfurt to Chicago, we have carried an average of 35,000 pounds of mail to help families stay connected.

"Connecting products and mail to people around the world is the United Cargo mission," said United Cargo President Jan Krems. "Keeping our military families connected with the goods they need, and keeping them connected with loved ones to feel a sense of home, is of critical importance. As a company that has long supported our military families and veterans, our teams are proud to mobilize to lend a hand."

On average, we ship more than 1 billion pounds of cargo every year on behalf of domestic and international customers. For more information, visit unitedcargo.com.

An update from our CEO, Oscar Munoz

By Oscar Munoz, CEO, United Airlines , March 27, 2020

To our customers,

I hope this note finds you and your loved ones healthy and well.

It is safe to say these past weeks have been among some of the most tumultuous and emotional that any of us can remember in our lifetimes. The impact of the coronavirus outbreak has been felt by individuals and families, companies and communities, across the United States and around the world.

The response to this crisis has been extraordinary; as much for what it has required from our society as for what it has revealed of us as a people.

Far from causing division and discord, this crisis and the social distancing it has required, has allowed us to witness something profound and moving about ourselves: our fond and deeply felt wish to be connected with one another.

The role of connector is one we're privileged to play in the moments that matter most in your life – weddings and graduations, birthdays and business trips, events large and small – and it's that responsibility that motivates us most to get back to our regular service, as soon as possible.

That is why it is so important our government acted on a comprehensive relief act to ensure our airline – and our industry – are ready and able to serve you again when this crisis abates.

I want to relay to you, in as deeply personal a way I can, the heartfelt appreciation of my 100,000 United team members and their families for this vital public assistance to keep America and United flying for you.

This support will save jobs in our business and many others. And it allows us time to make decisions about the future of our airline to ensure that we can offer you the service you deserve and have come to expect as our customers.

While consumer demand has fallen, we have seen the need for our service and capabilities shifted. And, we've adapted to help meet those needs.

Right now, aircraft flying the United livery and insignia, flown by our aviation professionals, have been repurposed to deliver vital medical supplies and goods to some of the places that need it most. We're also using several of our idle widebody aircraft to use as dedicated charter cargo flights, at least 40 times per week, to transfer freight to and from U.S. locations as well as to key international business locations. At the same time, we are working in concert with the U.S. State Department to bring stranded Americans who are trying to return home back to their loved ones.

While much remains uncertain right now, one thing is for sure: this crisis will pass. Our nation and communities will recover and United will return to service you, our customers. When that happens, we want you to fly United with even greater pride because of the actions we took on behalf of our customers, our employees and everyone we serve.

Stay safe and be well,

Oscar Munoz
CEO

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