Celebrating 25 Years in Brazil and a Friendship for the Ages - United Hub
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Celebrating 25 years in Brazil and a friendship for the ages

By Matt Adams, October 27, 2017

From the moment United's inaugural flight to São Paulo touched down in 1992, we have felt a special connection with our customers in Brazil. Today United is proud to call both São Paulo and Rio de Janeiro home and, through our partnership with the Brazilian carrier Azul, we are proud to give our passengers access to the entirety of one of the most beautiful and vibrant nations in the world.

Over the past 25 years, we have built a bond with millions of Brazilian travelers that we hope transcends what they expect from an airline, a bond that is perhaps best exemplified by the relationship between United Sales Representative Viviane Silva and our customer Geraldo Lopes.

Geraldo Lopes in Global Services

Viviane and Mr. Lopes have been fixtures within the United Brazil family since the beginning. Viviane joined the company in early 1992, following her pilot father into the airline business, and Mr. Lopes, the founder of Opus Promotions, an event promotion company, purchased his first tickets later that year, giving us a unique assignment: transporting an entire orchestra.

After successfully moving the players and their instruments, United earned a loyal customer for life in Mr. Lopes. Since that day, he's visited more than 80 countries with our help, working with Viviane along the way.

"If I needed anything from United, I could ask her and she would find the answer," said Mr. Lopes. "She was always there to help me and, over time, we became good friends."

Knowing his immense love of travel, Viviane makes it a point to share news of new routes and destinations with Mr. Lopes and he, in turn, shares with her the wonderful stories from his journeys.

Vivianne and Geraldo at

Last year, Mr. Lopes even hosted Viviane at his company's 40th anniversary gala. And to show his appreciation, he asked the orchestra performing at the event to play United's signature tune, "Rhapsody in Blue."

Over their more than two decades of friendship, Viviane has been touched by Mr. Lopes' kindness and generosity. "I just want to thank him for trusting me to assist him for all these years," she said. "I have no words to express how proud and grateful I am to know him and call him my friend."

We're paying tribute to our silver anniversary in Brazil all month long with airport celebrations for employees and customers alike. Take in the festivities for yourself: United offers direct flights there from four U.S. cities. Visit united.com for details or use the United app.

United Cargo operates more than 11,000 cargo-only flights in one year

By The Hub team, March 19, 2021

On March 19, 2020, United operated its first flight carrying cargo without passengers on board. While the passenger cabin was empty, its cargo hold was completely full, carrying more than 29,000 pounds of commodities from Chicago O'Hare International Airport (ORD) to Frankfurt Airport (FRA).

A year later, United Cargo has operated more than 11,000 cargo-only flights carrying more than 570 million pounds of freight. To support the COVID-19 pandemic recovery efforts, United Cargo has also transported more than 113 million pounds of medical and pharmaceutical products on both cargo-only and passenger flights as well as approximately 10 million COVID-19 vaccines, providing global communities access to the items they have needed most.

10 tips for spring travel

By The Hub team, February 24, 2021

Whether you haven't flown with us for a while or just need a quick refresher before your spring trip, read this list of tips to know before your flight and arrive at the airport travel-ready:

1. Download the United app for contactless bag check, travel assistance and more

Before your flight, download the United app to view your flight status, check in, sign up for flight notifications, locate departure gates, access our free personal device entertainment when available and more. We've also updated our app with new features that can make your trip a little safer, including contactless bag check.

Don't forget to use Agent on Demand for help with any and all questions you may have before your flight. This new capability is available at all our U.S. hub airports and allows you to use your own mobile device to contact a customer service agent via phone, video or chat to help with day-of-travel questions while you're at the airport. Learn more about Agent on Demand here.

United joins UNICEF COVAX initiative

By The Hub team, February 19, 2021

This week, we were honored to become the first U.S. airline to join the UNICEF Humanitarian Airfreight Initiative to combat the COVID-19 pandemic by transporting the vaccine and other critically needed supplies to underserved areas of the globe.

"We are committed to helping the global community in any way we can, and we all must work together to do our part to bring this health and humanitarian crisis to an end," said Director of Cargo Specialty Products Manu Jacobs.

We will leverage our expertise to transport these critical pharmaceutical and healthcare shipments around the world safely, efficiently and expediently. We are proud to partner with the United Nations to support this global effort and provide equitable access to COVID-19 vaccines.

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