Three Perfect Days: New Zealand
Story by: Nicholas DeRenzo | Photography by: Camilla Rutherford | Hemispheres June 2016
For most of its history, New Zealand existed at the edge of the world. Before the Maori paddled ashore nearly a thousand years ago, the two main islands of Aotearoa (“the Land of the Long White Cloud") were practically still prehistoric, ruled over by flightless moa birds that stood 12 feet tall. In fact, New Zealand was the last major landmass on Earth touched by human feet. These days, the nation's cultural ambassadors—Peter Jackson, Flight of the Conchords, Lorde—are doing a fairly good job attracting international attention to what is arguably the most remote corner of the planet.Auckland, meanwhile, is investing heavily in its infrastructure (a $350 million convention center and rail system are on their way) and cultural institutions (the reimagined Auckland Art Gallery won the 2013 World Building of the Year award, and the derelict 1928 St. James Theatre is being restored). This year, the country's largest city welcomed the first annual Auckland City Limits concert festival, an Austin spin-off headlined by Kendrick Lamar. You can't help but feel that New Zealand is consistently punching above its weight. But what else would you expect from a country that has the warrior blood of the Maori coursing through its veins?
I'm standing atop Mount Eden: a dormant volcano, former Maori fort, Auckland's highest natural point at 643 feet above sea level, and now something like the city's backyard. From up here, it's easy to see Auckland as a kind of greatest-hits version of the Pacific Rim: San Francisco's escalator-steep hills, Portland's fanatic coffee culture, Hawaii's volcanic landscape, Los Angeles's sprawl, a Seattle-style observation tower, and fresh seafood that would wow any Tokyoite.It might not be a good idea to get too engrossed in the view from up here. The hilltop trail circles a 160-foot-deep crater named Te Ipu-a-Mataaho, for the Maori volcano god. One wrong step and you're in for quite an adventure. But the bowl-like crater is so tufted with soft grass and pinkish wildflowers that—bless New Zealand—even a tumble into a volcano looks as if it might be pleasant.Skyline views at Viaduct Harbour Mount Eden is invigorating, but I probably wouldn't be standing here after an 18-hour flight if it weren't for the two flat whites—New Zealand's favorite coffee, a less foamy cappuccino—I consumed earlier in the sunny atrium of the Hotel DeBrett. Built in 1925, the city's landmark hotel combines sleek Art Deco touches with bright pops of color and quirky minimalist furnishings. The surrounding Central Business District, or CBD, is all sleek boutiques, glossy skyscrapers (some of the only ones in the entire country), and as much bustle as you can expect from a pint-size metropolis. To get acquainted with Auckland's more creative side, I'm off to meet Neala Glass, a whip-smart gallerist who moonlights as a street art guide for Great Auckland Walking Tours, in Ponsonby, a revamped inner suburb a 10-minute cab ride away. Now the haunt of hipsters and artists, this handsome cluster of Victorian villas has become a hotbed of public art—each work a small window into Kiwi culture. “This area has always attracted migrants, bohemians, artists," says Glass. “Polynesian rappers who lived here described it as 'tough but colorful.'" It's not so tough here now, but the color remains. We're standing before the corner of a roof jutting out from the grass in Western Park, the work of local artist John Radford. “He submerges buildings like Roman ruins," Glass says. “He's inspired by the layered, checkered histories that lie beneath the surface." We turn onto Karangahape (known as K Road), a former red-light strip now thick with hip bars and clubs. The street is named for the mythical Maori chief Hape, whose name, Glass tells me, means “clubfoot." “Because of his clubfoot," she explains, “he wasn't chosen to ride here on the Tainui war canoe. So he summoned a giant stingray, surfed here on its back, arrived two weeks early, and let out a wailing welcome call, or karanga, when everyone else got here." It's one of the few main roads here that kept its Maori name instead of getting the Victorias and Alberts you see everywhere else.Neala Glass, guide, Great Auckland Walking Tours“This is a nod to our nuclear-free law," says Glass, pointing to a panel of protest posters—the Visual Artists Against Nuclear Arms Peace Mural—tucked behind a gas station. “Artists wanted to make visual their support for the bill. They painted a mural a month, 22 total, until it was passed." From here, we stroll through narrow Myers Park, a palm-lined statue garden between steep grassy slopes.“I used to work here," Glass says as we approach the Auckland Art Gallery. Built in the 1880s in the French Château style, the gallery is dominated by a white clock tower with a gleaming annex made from glass and local kauri wood. I pop into the café for a Vanuatu-grown coffee before meeting gallery assistant Alice Ng for a stroll through the collection. We stop in a small room lined with stately 19th-century portraits of Maoris, each with intricate facial tattoos, or ta moko.
In which Nicholas gazes into a dormant volcano, takes the wheel on the high seas, and contemplates facial tattoos
“Because we grew so quickly as a city between the 1840s and the 1950s, we invited a lot of international architects, each of whom brought their own references. So we're a bit of a hodgepodge!" —Neala Glass“It's very painful," whispers Ng. “They use a chisel to get the ink into your skin. Different tribes have different designs, so you can look at a face and trace a person's lineage—like a family tree on your face."“What must the Maori think about all the American frat boys with tribal tattoos?" I ask.“They actually have a word," she says with a laugh, “for 'ta moko without meaning.'"I say goodbye to Alice and head toward the Sky Tower, the Southern Hemisphere's tallest structure at 1,076 feet. Daredevils bungee off the top or—yikes—walk on a platform around the observation deck. After a quick ride to the top, during which I grip the side of the glass-bottomed elevator for dear life, I decide an acrophobe like me is much better off back at sea level. I grab an outdoor table at Depot Eatery, a buzzy bistro in the tower's shadow, where I slurp sweet, briny Te Matuku oysters from nearby Waiheke Island and bigger, creamier Bluff oysters dredged up from the sand off the South Island's southern tip.I work off lunch with a midafternoon stroll, taking in a parade of Victorian and Art Deco buildings and a seemingly endless array of parks thick with subtropical plants. Auckland is a young city, founded by the British in 1840. It has the feeling of a colonial outpost that's been jerry-rigged to fit into the nooks and crannies of an untamed volcanic landscape. At the heart of it all is the waterfront, a stretch of working docks that has seen extensive regeneration: The brick warehouses of the Britomart Precinct now host some of the city's top fashion designers, while the reclaimed land of the Wynyard Quarter has brought food trucks and cutting-edge architecture to a post-industrial landscape still dominated by massive cement silos. 5The redeveloped waterfront Wynyard QuarterOne such area is Viaduct Harbour, which got the ball rolling on all this waterfront renewal in the wake of New Zealand's 1995 America's Cup victory. (The winning vessel, Black Magic, resides nearby at the National Maritime Museum.) I'm scheduled to head out on a sailing tour of my own with the Explore Group on the 50-foot yacht Defiance.The name of Waitemata Harbour derives from the Maori word for “sparkling waters," and the sunlight dancing on the waves tells you why. “Auckland has the largest ratio of boats to people of any city in the world," skipper Charles Scoones says as we set sail. “If you placed everybody on all the boats in Auckland, each boat would only need to hold five people." The city also has the largest marina in the Southern Hemisphere—hence “the City of Sails."As we pass under the imposing Harbour Bridge (nicknamed “the coat hanger"), Scoones points to two flags flapping above. New Zealand is about to vote on whether to change the national flag. The current one has a Union Jack and the red-starred constellation Crux, the Southern Cross. The new design swaps out the Union Jack for a silver fern. This species of tree fern has a silvery underside, which Maori hunters would use to catch the moonlight on late-night hunts.
“Auckland has the feeling of a colonial outpost that's been jerry-rigged to fit into the nooks and crannies of an untamed volcanic landscape."“Some people say it looks like a tea towel!" says Nick Fewtrell, a young crew member manning the sails.“It's all wrong!" agrees Scoones, shaking his head.Each of the passengers takes a turn at the helm, and I'm last to go. I'm wondering if this is an elaborate ruse, suspecting that if I give the wheel a full Price Is Right whirl, the boat will barely move an inch to the left or the right. But when I finally grip the wheel, I see how responsive it is—each tiny maneuver breathes life into the sails, catching a new gust. I have to admit, I feel kind of powerful. Oysters at Depot EateryI debark for dinner on Princes Wharf. The Culpeper, a sunny new eatery with wicker chairs and palm-frond-patterned banquettes, serves dishes so artful—buttermilk-fried duck with honey-and-pink-peppercorn glaze, hiramasa kingfish and yellowfin sashimi with wasabi-avocado mousse, glazed lamb ribs with brown-butter yogurt and shaved beets—that I Google “time in NYC" to see if it's too late (or too early?) to send my foodie friends photos of my dinner. (It is, but I do it anyway.)I wander down Queen Street to Giapo Haute Ice Cream, where I get a scoop of Keri-keri avocado with macadamia praline, topped with macadamias tweezer-dipped in chocolate. (Other flavors come with piped and brûléed meringue or a miniature chocolate kiwi—the bird, not the fruit.) As I make my way back to the hotel, I'm reminded of a quote: “Modern Auckland is a perky gold-digger, over-talkative but full of ideas … and much in love with life." This much sugar will do that to you.
In which Nicholas learns about extinct giants, gets schooled in “cuddly dudley" wines, and dines on the spoils of Waiheke IslandEat your heart out, seven-hilled Rome: Auckland boasts a whopping 48 volcanic cones. Few of these are as starkly beautiful as Pukekawa, or “the hill of bitter memories," atop which sits the neoclassical Auckland War Memorial Museum. I've taxied up here from the DeBrett to avoid the punishing incline—though if you're going to get leg cramps, this green and lovely hillside is the place to do it.Opened in 1929, the blindingly white marble museum is pure Western pomp, but it is filled with elegant nods to local Maori tradition (such as carved wreaths of kawakawa leaves instead of laurel). With a mission similar to the Smithsonian's, it's also a repository for Kiwi cultural treasures, like the ice axe of New Zealand–born Everest-summiter Sir Edmund Hillary and a 10-foot-tall recreation of a giant moa, a massive flightless bird hunted to extinction by the Maori some 600 years ago. A boat-filled harbor on Waiheke Island
I cab it back to the DeBrett to grab my bags, then walk to the Auckland Ferry Terminal, a brick-and-sandstone colossus now over-shadowed by office buildings. A 35-minute ferry ride across Hauraki Gulf takes me to Waiheke Island, a 36-square-mile retreat that is part Hamptons (posh weekenders), part Napa Valley (wineries and olive groves), part Scottish Highlands (hordes of sheep), and part Kauai (hidden coves).My first stop is the hillside Mudbrick Vineyard & Restaurant, where I'm having lunch with Aussie-born expat Mike Beagley, managing director of New Zealand luxury menswear brand Rodd & Gunn. Though his store sits on the CBD's tony Queen Street, on the same block as Prada and Dior, Beagley is the definition of a charmingly approachable bloke.“Ralph Lauren has a polo model. Rodd & Gunn has a polo team that actually plays polo," he says, chuckling. “One of our players got smacked in the face with a mallet and got blood all over his uniform. It was fantastic!" I look down at my blood-red Angus beef tartare with mango mustard, daikon, coconut, and egg yolk, and I can't help but join him in a laugh.Mike Beagley, Managing Director, Rodd & Gunn“The real New Zealand is this beautiful view," he says, gesturing at the vine-covered hills and the skyline in the distance. “It's an appreciation for great wine, great food, for life." I have to agree that there is a dolce vita vibe to Waiheke—la dolce kiwita?—as I tuck into my second course of sweet corn and truffle ravioli with black trumpet mushrooms, watercress, and parmesan.“This is refined," he says, pointing to our food. “This is rustic," he continues, nodding outside. “And that's New Zealand."Beagley heads back to work, but I stick around at Mudbrick to meet Steve Robinson, a guide with the island's family-owned Ananda Tours. He used to play in a rock band called the Heartbreakers (“This was before Tom Petty thought of the name!") and co-owns the studio that produced the 1995 hit “How Bizarre" by OMC—the biggest pre-Lorde hit by a New Zealander. Today, he's volunteered to be my designated driver.
“New Zealand is a very green country, ecologically sustainable. I think part of that is Maori—there's a spiritual connection to the land and to the idea of passing along nature to future generations." —Mike Beagley“Waiheke is a Jurassic-era island with mineral-rich soils," Robinson says as we hit the Mudbrick tasting bar. “We're primarily an island of red wines and olives." In fact, the island is perfect for growing the kinds of grapes you'd find in Bordeaux. Cellar master Bob Scott, who has a way with words, describes the country's wines with phrases like “gooseberry with a slight hint of armpit," “creamy richness that doesn't go butter," “pencil shavings and leather," and “cuddly dudley." From here, Robinson drives me to a succession of hidden vineyards, along winding roads so narrow that we have to pull into the brush to allow cars to pass. We get to talking about the flag referendum: “I voted for the new flag, because my wife thinks I'm resistant to change," he jokes, “and I wanted to prove her wrong."At Stonyridge Vineyard, which is tucked into a picturesque valley, I meet winemaker Marty Pickering, the son of a dairy farmer. “You know, I got all those practical, tractor-driving skills from him," he says over a glass of Bordeaux-style Larose, “but then I don't really like milk all that much. This end product is so much better."Farther on, at Obsidian Vineyards, which is run from a corrugated metal quonset hut, we sip Syrah with cellar master Martin Owens. “Australian Shiraz is a punch in the face," he says. “New Zealand Syrah is a pat on the back."The rugged, lush coastline of Waiheke Island
We continue past stands of flowering manuka trees, wetlands teeming with pukeko (long-legged purple swamphens), and sheltered coves like Little Oneroa Beach. Just up the hill from here is my next hotel, The Boatshed, a stylish update of a “bach"—Kiwi for a modest holiday home; the term is derived from either “bachelor pad" or the Welsh word for “small." The digs are neither padlike nor cramped. In fact, the palette of whites and creams and the breezy nautical theme (model yachts, an old ship's funnel, a chess set with puffin and seagull pawns) call to mind a Nantucket-set Nancy Meyers rom-com.Guests assemble for dinner at tables that fill the cozy living room and spill out onto the patio. Using produce grown on-site in the hotel's veggie patch, chef Adam Rickett creates the kind of fare you might find at a sophisticated friend's backyard barbecue: dry-aged ribeye with yellow tomatoes, leeks, and zucchini; grapefruit-cured salmon with whipped avocado; salt-roasted beets, pickled fennel, lemon yogurt, and toasted hazelnuts; and a classic iceberg wedge salad.Later, back in my room, I fall asleep with the door open, lulled by a sea breeze and the sound of waves crashing. I could get used to this.
In which Nicholas tubes through a glowworm-lit cave, gawks at slime-green springs, and eats like a MaoriI wake up before sunrise to catch a ferry back to the mainland. I flip on the radio in my rental car to news that the old flag has won out, and then begin a 120-mile drive south to Waitomo, home of the famous glowworm caves.I embrace the road-trip vibe and make a breakfast of gas-station snacks: chicken crisps, hokey pokey (honeycomb) biscuits, and Lemon & Paeroa soda (“World Famous in New Zealand"). The whole left-side-of-the-road thing isn't as hard as I'd expected—though I do switch on the wipers every time I try to signal a turn.I pass through countryside populated by cows and sheep, suburbs turning to fields turning to gentle hills. Soon, I'm in the unassuming village of Waitomo, which sits atop 25 miles of caves lit by millions of beautiful glowworms.Tubing and climbing through caves“They're officially maggots!" exclaims Angus Stubbs, of The Legendary Black Water Rafting Co., an outfit that drops people like me into a pitch-black labyrinth of subterranean streams.“But that doesn't market too well," says his colleague Logan Doull.“What strikes me is how bizarre it is that we're selling you a ticket to see performing insects," says Stubbs. “I can't think of anywhere else…"“Maybe a flea circus?" adds Doull.The larvae of the fungus gnat, carnivorous glowworms attach themselves to cave ceilings by silk threads covered in mucus, and put on a bioluminescent display to attract unsuspecting prey that have flown into the darkness.Eruera "Eru" West, Marketing Manager, Te PuiaI'm led to a rack of insulated wetsuits, along with a young couple from Melbourne and a seven-girl netball team from Australia's Gold Coast. “Netball? Is that an Aussie name for volleyball?" I ask, my Americanness glaring. I'm met with a nine-person barrage of shouts and groans. (It's more like basketball, it turns out.)“I shouldn't have had that last basket of chips," yells one of the girls, squeezing into her suit. “I have a food baby!" “A food baby?" cries her teammate. “Mine's full-grown!"
“The Maori have been involved in tourism for more than 150 years. We use the money we earn to fund schools of Maori performance and art to keep our culture alive." —Eruera “Eru" WestWe're set to explore the cave system via a network of underground streams, which will require us to place our backsides into rubber tubes and plunge butt-first off subterranean waterfalls. We practice our technique off a dock, aided by guides who are more than happy to offer helpful shoves. Screaming is optional, but I do feel that the expulsion of air might stop the murky cave water from going up my nose.As we duck into the maw of Ruakuri Cave (Maori for “den of dogs"), a guide tells us to point our headlamps toward the hand-size, spidery-legged, grasshopperlike cave wetas on the ceiling. I don't usually have a problem with bugs—but I have a problem with these beasts.Once inside, we zip along lugelike, bouncing off limestone walls, bobbing over rapids, our noses inches from dangling stalactites. We're told that we're sharing these waters with crayfish and three-foot longfin eels (they bite!), but luckily I don't meet any in the darkness.Every few minutes, our tube caravan slides into a cavern, some with 60-foot-high ceilings. It's not often that nature lives up to its Instagram-filtered, color-corrected photographic approximations, but this, a twinkling galaxy in miniature, is the closest I've come to feeling that I'm in the presence of magic. And to think, it's all just gleaming mucus.The Champagne PoolAs we towel off back in the sunlight, my fellow spelunkers ask me where I'm headed next. I tell them I'll be driving to a town called Rotorua, known for its Maori culture and hot springs, and they giggle-shriek: “It stinks!"A harsh assessment, I think, until I approach the town about two hours later. The healing waters, which transformed this sleepy lakeside town into a tourist spa in the 1870s, give off the rotten-egg aroma of hydrogen sulfide. Luckily, your nostrils adjust quickly.My first stop is south of Rotorua, at Wai-O-Tapu Thermal Wonderland, which, despite its endearingly cheesy roadside attraction name, is actually a brilliant collection of hot springs, geysers, and boiling mud pools—all in surreal, otherworldly hues. The Champagne Pool, which fizzes with carbon dioxide, has a rust-red rim; the Devil's Bath is a shockingly unnatural shade of slime green due to suspended sulfur crystals. The candy-store colors may look enticing, but some of these pools can quite literally boil you alive or acid-burn you to bits. Intact, I head back to town, where I check into The Regent of Rotorua, a modish boutique hotel with an indoor pool fed by thermal waters of up to 104 degrees Fahrenheit. Next, I'm off to meet Eruera “Eru" West at Te Puia, a family-run Maori cultural center that is part handicraft workshop, part history museum, and part aviary (they have a pair of kiwi birds). The grounds are dotted with spectacular hot springs, steam vents, and geysers. For West, the place is more second home than workplace.The Rotorua Museum in the city's old Bath House building“This is my tribal area," he says. “There have been five generations of my heritage doing this. My mom is still my boss!" His aunt Teresa works here too—she's the one who teaches me how to strip flax leaves and twist them into ropes at the on-site weaving school.
As evening falls, West and I join a group gathered in front of the wharenui, or meeting house. Elaborate eave carvings, with a head at the peak and fingertips at the bottom, are meant to evoke outstretched arms of welcome. It's time for the te po, a Maori take on the luau.“Kia ora," says our host, Robert Piripi, offering up the traditional greeting, a phrase that has also been embraced by the pakeha, or white New Zealanders. “For me, this is home," he continues. “We cook our food on the steam vents every day. We bathe inside the mineral waters every night."
“Our word for 'tourism,' maanakitanga, means to increase your visitors' mana."A middle-aged American man is chosen as the pakeha leader. The Maori blow a conch shell and send out a warrior to offer a token of friendship. Our “chief" accepts the gift, and he and the warrior press noses twice to mark the coming together of families and ancestors. The Maori then sweep the ground (to represent a clean slate), slap their thighs (to show no harm will come), and let out a wailing call (to symbolize a rope pulling a guest's canoe to shore). Far from being a cheesy floor show for tourists, this is a culturally important ritual that dates back centuries. It's a privilege to be a part of it.After we're ushered inside, the women perform with poi, twirling balls on a string, slapping them rhythmically against the palms and backs of their hands. The men flick out their tongues and widen their eyes, shouting and grunting their way through a haka, the war dance commonly associated with the All Blacks, New Zealand's national rugby team. “It was designed to make the enemy turn around and run," whispers West. “Sticking out your tongue shows that your mouth is watering for flesh."The Maori carving school at Te PuiaSpeaking of which: The dance is followed by a feast, cooked in giant boxes over natural steam vents called hangi. In Maori neighborhoods, women still leave baskets of food over these seething holes for hours on end—something like geothermal slow cookers.We start with a nonalcoholic shot of lemon, kawakawa herb, and manuka honey, which is said to have medicinal qualities (and sells for up to $50 per jar). After a quick “amene" (Maori for “amen"), we dig into a buffet of kumara (sweet potato) soup; hangi-steamed lamb, chicken, and pumpkin; and finally the iconic Wellington-born, kiwi-topped meringue dessert pavlova.“Our word for 'tourism,' maanakitanga, actually has a much deeper meaning," says West. “It means to increase your visitor's mana—worth, prestige, importance—and that's what we're all about. Tribes would value themselves on their ability to accommodate and be hospitable." A smiling Welsh woman sitting next to West at the table puts it a little more succinctly: “Doesn't this whole entire country just ooze charm?"
Hemispheres senior editor Nicholas DeRenzo is looking into importing a few thousand glowworms to decorate his bedroom ceiling.
If you goCheck out united.com or use the United app to book your three day adventure to New Zealand.
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Discover Kansas City: The City of Fountains
To those unfamiliar with the Missouri metropolis, Kansas City might call to mind a few associations: Barbecue. Jazz. The fact that there's another, smaller Kansas City in Kansas (it's all part of the same metro area…yeah, we were confused, too). And while it absolutely has all those things, it also boasts wide boulevards, world-class art and really good tacos. Here's everything you need to add to your agenda on a visit to the vibrant Midwestern hot spot.
Make a wish at one of the many, many fountains
If you notice an abundance of water features around town, that's because K.C. has, oh, 200 of them. (Its official nickname is The City of Fountains.) Among the most notable are the equestrian-themed J.C. Nichols Memorial Fountain (built by a French sculptor in 1910) and the Henry Wollman Bloch Fountain in front of Union Station, whose 232 concentric water jets put on an ever-changing display.
Don Ipock/Courtesy of Visit KC
Spend an afternoon wandering the Nelson-Atkins Museum of Art, notable for, among other things, distinctive architecture, an extensive Asian art collection and a sculpture garden that includes four giant badminton shuttlecocks. The nearby Kemper Museum of Contemporary Art houses more than 700 works from artists like Jasper Johns, Helen Frankenthaler and Frank Stella. You'll find an extra dose of culture throughout the city through October 28, thanks to Open Spaces, the city's newly inaugurated biennial arts festival.
Courtesy of Boulevard Brewing
Drink like a local
Fun fact: Kansas City famously said “nah, we're good" to Prohibition, so drinking is effectively part of the city's cultural fabric. Take a tour at Boulevard Brewing; beer geeks should be sure to sample the complex, extra-boozy pours from the Smokestack Series. If spirits are your jam, head to J. Rieger & Co., a legendary pre-Prohibition distillery that was resurrected in 2010 (with help from a descendant of J. Rieger himself), for whiskey, gin, vodka and Caffe Amaro (a bittersweet coffee liqueur).
Brian Paulette/Courtesy of Visit KC
Soak up the city's jazz past (and present)
Thanks in part to its unique, nightclub-friendly status in the '20s and '30s (see above), and heavyweights like K.C. native Charlie Parker, the city boasts a rich musical history, much of it centered around the 18th and Vine neighborhood. Pay homage at the Charlie Parker memorial and the American Jazz Museum, then catch a live show at the Blue Room (inside the museum) or the Green Lady Lounge.
Courtesy of Visit KC
Check out City Market
There are farmers' markets, and then there's this massive institution, which has been operating as a hub for local vendors since 1857. Along with a bounty of produce and flowers from nearby farms, you'll find dozens of eateries ranging from Ethiopian to Brazilian. It also shares the space with a surprising tenant: the Arabia Steamboat Museum, which showcases 200 tons of artifacts salvaged from an 1856 shipwreck in the Missouri River.
DAVID D. MORRIS/COURTESY OF VISIT KC
Anthony Bourdain called Joe's Kansas City Bar-B-Que one of the 13 places you need to eat before you die. The legendary spot—located in a gas station—is famous for its burnt ends and Z-man sandwich (brisket, Provolone and onion rings). For a new-school take on smoked meat, check out Q39, where the chef taps both his classical culinary training and years on the barbecue competition circuit to perfect dishes like a burnt-end burger and house-made chipotle sausage.
Zach Bauman/Courtesy of Visit KC
…And not barbecue
Feast on globally influenced small plates (think gochujang-dressed cauliflower and duck confit with za'atar) at The Antler Room, opened by a husband-and-wife team who brought their far-flung restaurant training back to their hometown. If the weather's nice, grab a seat on the patio at Gram & Dun for creative cocktails and comfort food with a twist like Asian pig “wings" with sake-soy glaze or loaded baked potato gnocchi. Also of note? The town's serious Mexican food scene. Order a whole wood-fired chicken at El Pollo Rey or walk into any of the great taquerias clustered around Southwest Boulevard.
Courtesy of Visit KC
Take a stroll in Swope Park
At 1,805 acres, the city's largest green space is more than twice the size of NYC's Central Park, and houses the Kansas City Zoo, a gorgeous outdoor amphitheater that presents Broadway shows and concerts, a zip-line adventure course, soccer pitches (where both the men's and women's pro teams train), a wildlife rehabilitation center and miles of hiking trails and picnicking spots.
Courtesy of Visit KC
Explore the Crossroads Arts District
Creatives flock to this historic neighborhood, filled with galleries, design shops and buzzy restaurants. If you can, time your visit for the first Friday of the month, when you'll find pop-up parties at galleries and shops, live performers on every corner and food trucks galore. Also in the area is the gorgeous Kaufmann Center for the Performing Arts, should you wish to cap your evening off with some ballet, symphony or opera.
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Where to eat and drink in Salem
While Salem, Massachusetts will be forever famous for its 1692 witch trials—and the associated spooky attractions that always make the streets quite crowded this time of year—its culinary scene is starting to become an attraction unto itself. Here are the beverage spots, bakeries, and restaurants to check out next time you're in town.
The Roof at Hotel Salem
Today is the day. We will be open 2-11! #wayup \Roof Salem
When the mid-century modern Hotel Salem opened recently, it had a draw for locals, too: Salem's first-ever roof deck, with views of the harbor, church steeples, and historic rooftops for miles around. Open at least through the end of October (request a blanket from a host if you get chilly), the open-air lounge keeps the warm weather vibes going with a mostly Mexican-inspired food and drink menu, including margaritas and tacos. In colder months, retreat downstairs for a double burger from the open-concept lunch and dinner bar, Counter.
With its flashy atmosphere (graffiti-lined walls, more than a dozen colorful paper umbrellas hanging from the rafters) and bold Asian street food menu, Kokeshi is nothing if not vibrant. Head here for surprising starters like an octopus hot dog sprinkled with daikon slaw and comforting bowls of rice noodles and ramen, including the Colonel Sanders, topped with fried chicken. If you're more in the mood for pizza, take note that the owners also serve perfectly crispy-chewy Neapolitan pies at their other spot, Bambolina.
Ledger Restaurant & Bar
A circa-1818 former savings bank found new life recently when chef-owner Matt O'Neil oversaw its thoughtful renovation into a gleaming restaurant space. Rustic touches like exposed original brick, a wall of repurposed deposit boxes, and a long, wooden communal table sit alongside more polished elements, including a sweeping open kitchen with a custom wood-fire grill and a dramatic, oversized chandelier over the bar. The menu has a new-New England vibe, with seasonal, locally sourced sides like cornbread and succotash, and hearty mains like a Berkshire pork chop with marinated peaches.
Long before “plant-based" was a buzz-phrase and juice bars were popping up by the minute in downtowns everywhere, Life Alive was spreading its version of veggie love in the Boston area in the form of nutrient-packed smoothies, salads, and grain bowls (try the Goddess, with ginger shoyu sauce and sprouted legumes). Now four shops strong, including an outpost in Salem, this casual, organic cafe serves up the type of clean eats you'd expect to find at pricey yoga retreat.
Far from The Tree Hard Cider
When you need a break from the witch museums and haunted graveyard tours, retreat to Far from the Tree's decidedly more mellow taproom. Pull up a stool in the rustic indoor space or perch on a picnic table on the patio outside, and sample hard ciders that run the gamut from off-dry heritage blends and Citra-hopped versions to out-there creations such as the limited edition Ecotoplasm, a bright green sipper spiked with jalapeno and green pepper out just in time for Halloween.
Not that we're recommending it, but if you insist on drinking by the bootfull, these are the kind of beers you want to reach for. This ahead-of-the-curve session brewer specializes in low-abv German and Czech-style lagers and ales, like the signature “session IPA" Left of the Dial and even more quaffable pale ale Zwickel. In between rounds of Skee-Ball in the taproom, also check out Notch's Voll Projekt, the a new foray into full-strength brews.
A&J King Artisan Bakers
Master makers of all things crusty and buttery, artisan bakers Jackie and Andy King have earned themselves cult culinary status in this city—one croissant at a time. Stop by their original location or recently opened second bakery for a flaky apple tart or cinnamon bun, then fill your arms with as many rustic loaves of sourdough and baguettes as you can possibly tote home.
French-born and clasically-trained pastry chef Dimitri Vallier makes some of the best treats in town—apparent by one glance at his picture-perfect pastry case. His elegant sweets, including Paris-brest eclairs and triangles of caramel mousse with poached pears are simply transportive. The only sign you're still in Salem? Alongside more traditional almond and rose macarons, you'll also find orange and black ones, too.
Introducing travel experiences with PlacePass
Now that you've booked your flight, it's time to start planning out your trip itinerary. With so many options and endless websites to research, it can be a taxing task to take on. And if you're planning activities for everyone involved, it can be even more difficult to balance out the right amount of fun with the right number of touristy sites to visit.
With so many things to experience, research shows that travelers are seeking bespoke, local recommendations when it comes to planning their vacation itinerary. From activities like skip-the-line passes to museums, walking tours, water activities and more, our partnership with PlacePass provides top-rated recommendations when it comes to planning out your next trip. With over 100,000 travel experiences, you're sure to find something to do whether you're planning a family vacation, a trip with friends or tacking on a few extra days to your business trip.
To start, enter in your destination to browse categories of activities specific to that location. Activities are categorized by "most popular," "food and drinks," "family fun," "wine country" and more for nearly every destination we fly to, making it easy to find what you're looking for or discover new things to do.
`qOur partnership with PlacePass is one of the ways we're bring more personalized experiences to our customers. As a leading technology solutions provider, PlacePass leads the way in bringing travelers in-destination experiences. Look out for more enhancements to our partnership early next year.
9 things to do in Maui for families
With 120 miles of shoreline and 80 beaches in hues ranging from eggshell to ebony, there would be plenty for families to love about Maui, even if you didn't factor in the fascinating volcanic crater at Haleakala National Park. Here are nine fun-filled ways for your family to say Aloha to Maui.
Gaze into a volcano
Haleakala National Park is a literal high point of a visit to Maui: rising 10,000 feet above sea level, it's the world's largest dormant volcano. (If you plan to go before 7 a.m. to watch the sunrise, be sure to make a reservation ahead of time.) Once you've gazed into the crater and taken in the views over the entire island, there's plenty to explore in the otherworldly park filled with fascinating rock formations. Bring a jacket (it can be chilly up there) and stop at the ranger station as soon as you arrive for a free Junior Ranger Activity Booklet. Kids can complete the fun games based on sights around the park. Return to the ranger station when they're done and they'll be sworn in as Junior Rangers, complete with a plastic badge, the ultimate souvenir of a day up spent up in the clouds.
Take a flowery scavenger hunt
While you're Up Country, amid the lush green slopes of Haleakala, visit the lovely and fragrant Alii Kula Lavender Farm. A free scavenger hunt will keep keikei (kids) busy wandering through the flowers and fruit trees — the reward for finishing is complimentary lavender cookies. Parents will love the gorgeous views and a relaxing stroll through the colorful grounds.
Pet a goat
Near the lavender garden is another Up Country family highlight: Surfing Goat Dairy. The goats don't actually surf unfortunately, but you can feed and pet them, and even sign up for a late afternoon milking tour to really get hands on.
Enjoy an authentic luau
You'll want to arrive early for the popular Old Lahaina Luau, when traditional artisans demonstrate crafts such as palm weaving and wood carving, and your family can learn how to hula and play traditional instruments. The luau kicks off with the unveiling of the kalua pig that roasts all day in an underground pit, then the night unfolds as the sun sets, with live musicians and dozens of costumed dancers. Expect a massive, all-inclusive buffet where you can sample local tastes such as poi, pork, and poke, plus kid-palate friendly items including fried rice and barbecued “Moa" chicken.
Go on a whale watching tour
Hit the seas with the marine biologists at Pacific Whale Foundation during humpback whale season, November through April, when nearly 10,000 of the mammoth mammals travel from Alaska to mate and give birth in the warm Hawaiian waters. Spotting a car-size tail shooting out of the water or witnessing an acrobatic out-of-water breach is the kind of spectacle your kids will remember for a long while, and PWF even offers a Jr. Naturalist Program for kids on their sailings.
See sharks at the aquarium
Are your kids not ready for a boat adventure but still want to see amazing sea life? The Maui Ocean Center has a colorful Living Reef exhibit where you can spot unique swimmers like Hawaii's state fish, the humuhumu nukunuku apuaa. You can also see sea turtles, visit touch tanks, and walk through a 750,000 gallon tank filled with sharks.
Soak up the sun at Kaanapali Beach
There's a beach for every mood on Maui, and of them Kaanapali is a top spot for families, especially the section just south of Black Rock — a landmark where a torch is lit and a diver plunges into the sea at sunset every night. Rent snorkel equipment and within seconds you'll spot tropical fish. Grab a bite to eat at the open-air Whaler's Village shopping center that has access right from the beach walkway. Plan to stay in the quieter area of North Kaanapali, north of Black Rock, where the Westin Nanea Ocean Villas offers multi-bedroom suites with full kitchens and washer dryers, a fabulous lagoon pool, cultural activities, a kids club, and communal grills where you can make an easy stay-in dinner for the family.
Explore the largest Banyan Tree
The historic town of Lahaina is filled with original buildings from the 1800s when it was a bustling whaling town. The biggest attention grabber for kids is the massive, 60-foot high banyan tree (the largest in the United States), which has branches that extend across an entire block. There's always shade under the tree, making it the perfect spot to savor a tropical syrup-infused shave ice from one of the shops nearby.
Take a road trip
The Road to Hana is legendary: 50 miles of hairpin turns and one lane bridges that test a driver's mettle, even without a car full of kids who might succumb to motion sickness. Instead of plunging down the entire drive, turn it into a road trip exploration that suits your family. Going just a third of the drive (less than an hour without stops), you can have lunch in the funky beach town of Paia (kids love the pizza at Flatbreads), watch the windsurfers at Hookipa Beach, feel the cooling spray at Twin Falls, take a mini hike at Waikamoi Ridge Trail, and stop to see the colorful painted eucalyptus and enjoy some fresh fruit at Garden of Eden. Then turn around and head back to the beach.
Fun and spooky travel destinations for Halloween
For many people, Halloween travel typically involves a stroll around the neighborhood with the kids as they go trick-or-treating, or perhaps a drive across the city to a costume party. But for adventurous travelers who are searching for genuine thrills and chills on October 31st, a trip to one of these seven destinations is the perfect way to celebrate the spookiest day of the year.
Washington Irving's classic story “The Legend of Sleepy Hollow" tells the eerie tale of an unlucky schoolteacher who encounters a pumpkin-headed phantom while walking through the woods at night. In actuality, the fictional town of Sleepy Hollow is based on the real-life village of Tarrytown, New York. Every October, the residents of Tarrytown pay tribute to Irving's fable with a series of family-friendly events that attract visitors from far and wide. This year's celebration includes a spooky cemetery tour, an elaborate haunted hayride, vintage horror movies at the historic Tarrytown Music Hall and a possible visit from the Headless Horseman himself.
New Orleans Haunted History Tour
New Orleans is widely considered the ghost capital of the United States, and for very good reason. Founded as a French colony in 1718, the city has a rich history of attracting immigrants from Spain, Africa and Haiti, each of whom brought with them a unique set of superstitions and religious practices. Today, voodoo rituals, vampire legends and zombie tales abound in The Big Easy, and the best way to experience them is by taking one of the popular Haunted History Tours. Choose between the classic ghost tour, the haunted pub crawl, the creepy cemetery stroll and the authentic voodoo tour.
The Stanley Hotel
Nestled amid the glorious Rocky Mountains of Colorado, the beautiful Stanley Hotel is the real-life inspiration for Stephen King's terrifying bestseller “The Shining." In 1974, King and his wife Tabitha spent a night at The Stanley and quickly discovered that they were the only guests in the entire hotel. This sparked the author's fiendish imagination, and he began outlining the novel's chilling plot that same evening. Though he changed its name to The Overlook Hotel for the book, The Stanley remains the true setting. Today, fans of “The Shining" can celebrate Halloween at the hotel with a series of horror-themed events, including a murder mystery dinner, a lavish masquerade party and an official Shining Ball.
The Paris Catacombs
Throughout much of its history, Paris has been known as the City of Lights. Yet beneath its lovely streets, a more accurate description would be the City of Bones. That's because the skeletal remains of more than 6 million bodies are buried in the network of underground tunnels and narrow passages that wind their way below Paris. Since it was first opened to the public in 1874, this macabre labyrinth has become one of the most popular attractions in all of Europe. Catering to demand, a variety of catacomb tours are available for travelers who want to explore the hidden world of the dead.
Perched high on a cliff in the Arefu village of Romania, this atmospheric castle is considered by many to be the original home of Count Dracula himself. In reality, it was an imposing stone fortress belonging to the infamous warlord Vlad the Impaler, who was the inspiration for Bram Stoker's legendary vampire character. Built at the beginning of the 13th century, Poenari Castle is in a state of perpetual ruin, yet tours are still available to brave souls who are willing to climb the 1400 steps to reach its crumbling citadel.
The first people to celebrate Halloween (then known as the Festival of Samhain) were the ancient Druids of Ireland, so a trip to this 5,200-year old Druid tomb in Ireland's Boyne Valley is the perfect place to spend the holiday. Constructed during the Neolithic period by Stone Age farmers, Newgrange consists of a massive circular mound divided by a long stone passageway and filled with multiple burial chambers. According to Irish folklore, it was believed to be the dwelling of a god called Dagda, who wielded a massive club that was capable of raising the dead. Tours of the prehistoric monument are available to the public.
If you've ever dreamed of coming face to face with a genuine monster, why not spend this Halloween searching for aquatic sea creatures in Scotland? The legendary beast, affectionately nicknamed Nessie, was first spotted in the freshwater Loch as far back as the 6th century AD. Since then, there have been countless sightings, but aside from a handful of grainy photos, no actual proof has been captured. So grab a camera and reserve a seat on the Jacobite Loch Ness Tour. You just might be the one to prove its existence, once and for all!
If you go
Celebrating Girls in Aviation Day
We are proud to work with Women in Aviation so that together we can help break down barriers and promote inclusion while also inspiring a future generation of aviation leaders that includes women.
We kicked off Girls in Aviation Day by bringing in young women from Girls Inc. to meet a group of our female pilots and to try the flight simulators at our new flight training center in Denver.
We are continuously working to build a workforce as diverse as the communities we serve, which is why we are excited to hold Girls in Aviation Day events in a record number of 12 locations around the world. Through this event in Denver and the other events held across the globe, we are working to engage girls as they begin to think about their own futures so we can ensure a strong future of women in the industry.
Cuba: A city filled with culture and heart
Each week we will profile one of our employee's adventures across the globe, featuring a new location for every employee's story. Follow along every week to learn more about their travel experiences.
By Remote Reservations Sales and Service Representative Susie Grisley
My favorite travel experience was visiting the beautiful city of Havana, Cuba. My strong curiosity persisted when the U.S. and Cuban governments finally agreed to cooperate on U.S. citizens traveling to this previously forbidden place. Reviewing the documents, I learned we could go in under the "Humanitarian" category, as the borders had not been opened to come and go as any American pleased. A group of us gathered, including some of my Boston-based colleagues and my three sons. We purchased a ton of toys and goodies for the children of Cuba.
Upon arriving in this fortress of deteriorating concrete, old buildings and damaged structures, we found an amazing city full of culture and heart. The Cuban people were glowing with an unmatched happiness and welcomed us with open arms. They were friendly, hospitable and very excited to see us, the Americans. They are extremely proud of their city, which despite the broken sidewalks and crumbling walls, was insanely beautiful. The colorful buildings and the colorful working vintage Chevys are among the amazing things to see. They are so proud of their old cars. Out of necessity, they have learned to work on their own cars with very simple tools. If the car breaks down while driving, they simply get out, open the hood, twist and bang and get it running as they know how to do. No one honks at them if they are in the road. This is just their way. The insides of the cars are simple, yet they maintain them as their prized possessions. They all, however, have music! They love driving proudly through the streets in their shiny old cars with music pouring out the open windows. Riding in many of them, each "taxi" was a new experience of its own.
Despite the gorgeous architecture and the classic cars, it truly was heart-warming getting to mingle with the Cuban people and learning their way of life. They are a beautiful people with beautiful, happy hearts ready to greet every American.
When it came time to hand out toys and gifts, we carried our toy bag through the streets, and it was apparent to us the children did not live with much. The delight and smiles on their faces were unimaginable. Their gratitude was evident, and my only regret was that we did not have enough for every child we saw. I thought my heart would explode at their excitement and appreciation.
Havana, Cuba is a travel must. It is an unbelievable place with an unbelievable story.
I left Cuba with a new realization of what it is like to live in a closed nation. I found a vibrant society of happy people full of fun, music and culture. I came home with a love of Havana and its people forever in my heart.
It was a trip of a life time and an experience we will never forget.
7 family-friendly activities to celebrate fall
Ask someone to name their favorite thing about fall and you'll likely get a different answer depending on where they live. For many people, the mosaic of vibrantly colored leaves and foliage is what defines the months of September through mid-December. Others find the scent of autumnal spices like cinnamon, nutmeg and turmeric is what makes the fall so special. And for some, it's the cooler temperatures that make being outside even more enjoyable. Plus, fall is full of fun activities no matter where you are — from pumpkin patches and apple picking to watching football and enjoying a bowl of chili. All of these things, and more, make the fall so magical. To help you celebrate the season, here are seven fall-themed activities to try this year.
Go apple picking
Apple picking combines outdoor fun with delicious and healthy snacks that can be used in a variety of ways, making it the perfect fall activity for adults and children of all ages.. Though you'll find countless orchards around the country worth visiting this season, New England is widely considered a prime apple picking destination with over 120 varieties found in the region. It can be argued that the variety they are best known for is the McIntosh apple. This type of apple and many more can be found at Honey Pot Hill Orchards in the lovely town of Stow, Massachusetts, so be sure to stop in and take home a bushel that you pluck from the trees yourself. Picking times are from 9:30 a.m. until 5:00 p.m. daily, making it easy to schedule a trip.
Meanwhile in California, apple season runs until the end of November, giving you plenty of time to pick a few baskets of Red Delicious or Gala apples before winter. Riley's at Los Rios Rancho in the city of Yucaipa is one of the largest farms of its kind in Southern California and has been welcoming apple pickers to their 10,000-tree farm for more than 100 years. If you're considering a visit, you might want to plan to be there on November 23, since that's when they're hosting their famous Apple Butter Festival this year.
Visit a pumpkin patch
If there was a fall mascot, it would be a pumpkin, so to celebrate the true essence of the season, it's hard to beat a trip to a colorful pumpkin patch. A pumpkin patch is more than just a place to find the perfect candidate for this year's prize-winning jack-o'-lantern, it's a wonderful way to create cherished new memories with your children or friends. The Great Pumpkin Farm in Clarence, New York, is perfect for pumpkin picking, but also offers weekend activities throughout the fall, including scarecrow making lessons, cider brewing demonstrations, pumpkin pie eating contests, and live music and barbecues.
If you're traveling through the Midwest this season, hop aboard a vintage farm wagon at Polly's Pumpkin Patch in Chilton, Wisconsin, and make your way out into their scenic fields where you can pick as many pumpkins as you want for only $3 each. Other activities at Polly's include a livestock petting zoo, a 40-foot slide and a popular corn cannon that lets older kids launch corn cobs at targets for cash prizes.
Enjoy a harvest festival
An annual tradition in America that dates back to 1613, harvest festivals are outdoor celebrations that coincide with the growing and reaping seasons we all enjoy. Filled with food, fun, music and dance, you haven't truly experienced the wonder of the fall season until you've participated in a local harvest fest. The good news is that there are plenty to choose from around the country this year. Two of the most popular are the Autumn at the Arboretum festival in Dallas, Texas, which runs until October 31, and the incredible North Carolina Pecan Harvest Festival in Whiteville, North Carolina, which ends on November 3. Both of these festivals have been drawing huge crowds for years.
For a harvest fest that's slightly spookier, head to Wisconsin where you'll find the classic Jack O' Lantern Days celebration in the cozy town of Fish Creek, and the Halloween-themed Zombie Days festival on the coast of Chequamegon Bay. Ghoulish activities include an undead musical show, a zombie pub crawl and a traditional harvest festival pumpkin parade. The scary fun lasts from October 26 through October 27.
Hit the trails
Hiking is more than just great exercise; it's an excellent way to bring the whole family together during the fall. And since the leaves are changing colors, it's also a great way to snap some incredible nature photos. So lace up your hiking boots, grab your kids and your camera, and find a trail that's right for you. If you're looking for suggestions, Sterling Point Trail in Vermont and Rome Point Trail in Rhode Island are impossible to beat when it comes to picturesque fall hiking.
On the opposite side of the country, the trails at Dry Creek Falls in Portland, Oregon, were voted one of the most photogenic hiking spots on the west coast by BuzzFeed, and it's easy to see why once you've been there. Covering a distance of just over 4 miles, this beautiful trail is perfect for all skill levels, making it a solid choice for families with kids.
Roll in the hay
Hayrides and corn mazes are traditional fall activities that have never gone out of style, and for very good reason. There's just something wonderfully nostalgic about introducing a new generation of children to the simple pleasures of wandering through an overgrown corn maze, and with so many participating farms scattered across the country, there's a plethora of options to choose from. The Johnny Appleseed corn maze at Shady Brook Farm in Yardley, Pennsylvania, and the popular horse-drawn hayride at Papa's Pumpkin Patch in Bismarck, North Dakota, are two of the best.
In honor of Halloween, the massive haunted hayride at Fear Farm in Phoenix, Arizona, brings an assortment of ghosts, goblins and ghouls to life from early October until the first week in November. Filled with sinister special effects, creepy costumes and macabre makeup, this Hollywood-worthy hayride is recommended for adults and children over the age of 12. With five terrifying corn mazes to choose from, Fear Farm certainly lives up to its name!
Up, up and away
Hot air ballooning during the fall is a dazzling way to experience the season in all its natural splendor. After all, how else can you get a spectacular birds-eye view of the colorful trees as their leaves change from green to golden orange? Balloons Over Letchworth, located near New York's Letchworth State Park, offers astonishing views of the surrounding area, including majestic waterfalls and stunning forests. Best of all, they offer a variety of family tour packages, so you'll find just what you're looking for, regardless of the size of your group.
If you're visiting Southern California's wine region this fall, reserve a balloon ride with the fine folks at California Dreamin'. Their friendly FAA commercial licensed pilots will take you and your family on an unforgettable balloon voyage high above the vineyards of Temecula wine country.
Pitch a tent
Though typically associated with summer, in many ways the fall is truly the best time of year to go camping. Thanks to the cooler weather, there are few — if any — insects to bother you and your family. Plus, there are less people claiming all the best spots, so you should have no problem picking a prime location to pitch your tent. And when it comes to toasting marshmallow for s'mores over an open campfire, everyone agrees that they simply taste better when eaten on a brisk autumn night.
For the ultimate fall camping trip, book a spot at Earth First Farms in southwest Michigan and set up your tent in an actual organic apple orchard. The 49-acre farm provides campers with complimentary firewood and plenty of fresh produce to pick.
The feedback from customers and employees was clear: we needed to improve our boarding process. As part of our ongoing efforts to put customers at the center of everything we do, we identified boarding as an opportunity to improve the airport experience. We tested a variety of different boarding processes on thousands of flights across multiple airports. Best practices emerged from each test, and combined, they now form what we are calling "Better Boarding".
Better Boarding consists of three key improvements
Less time in line:
By reducing the number of boarding lanes, there is more space for customers to enjoy the gate areas, many of which have been completely remodeled with more comfortable seating and in some airports, the ability to have food and drinks from within the airport delivered directly to the gate area. Over the years, we have invested millions of dollars in our terminals, and now with less time spent standing in line, customers will have more time to dine, shop, relax, work or enjoy a United Club℠.
Simplified gate layout
Say goodbye to the five long lines we see today
Group 1 will board through the blue lane.
Group 2 will board through the green lane, followed by groups 3, 4, and 5.
Late arriving customers in Group 1 and 2 will use the blue lane.
Customers in groups 3, 4, and 5 always use the green lane.
We are providing customers with more information throughout the boarding process so that they feel more at ease, and more equipped with the latest information about their flight. Customers with the United app can receive a push notification once their flight starts boarding. Customers will only receive the notification if they've opted in for push notifications and have a mobile boarding pass in the app's wallet.
Be in the know about boarding
Customers will receive boarding notifications through the United app (if they've opted in for notifications).
Improved gate area digital signage to guide customers through boarding.
Balanced groups and better recognition:
United MileagePlus® Premier 1K® customers will now pre-board and United MileagePlus Premier Gold customers will be boarding in Group 1. For more information on our boarding groups, visit: https://www.united.com/web/en-us/content/travel/airport/boarding-process.aspx
Improved premier customer recognition
We're happy to make them happy
Improved premier recognition and better positioning of customers to create balanced boarding groups.
The new Better Boarding process is just one of the steps we are taking to improve the customer experience. We will continue to collect feedback from customers on ways we can further improve boarding and you may receive a post-travel survey to tell us more about your experience
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Five magnificent stops between Honolulu and Guam filled with spectacular scenery along the way, and then back again. Join Big Metal Bird host, Phil Torres, as he explores our unique Island Hopper route, and discovers what the route means to the people of Micronesia.
It was an unusual sight: a flame on a plane -- but that's exactly what passengers on a flight from Boston to Chicago witnessed as we transported the very special cargo on July 18. The flame was enclosed in a secure lantern and accompanied by a Special Olympic athlete and two Guardians of the Flame – members of a group of more than 100,000 law enforcement officers whose role is to protect and ensure the delivery of the Special Olympics Flame wherever it travels.
This wasn't just any flame, however; it was the Special Olympics' Flame of Hope, the flame which lit the Eternal Flame of Hope to kick off Special Olympics' 50th anniversary celebration Friday morning.
CEO Oscar Munoz, General Counsel and EVP Brett Hart; and Community Affairs VP Sharon Grant, along with many employees and customers, greeted the Flame upon arrival to O'Hare International Airport, where it was presented to local Guardians of the Flame.
We didn't just transport the Flame of Hope on board one of our flights, said Oscar. "That flight symbolized how we are taking the values of inclusion and respect, which that Flame represents, fully on board as a company."
From O'Hare, the Flame traveled to Soldier Field, the site of the very first International Special Olympics Summer Games 50 years ago, and where the Law Enforcement Torch Run® took place the morning of Friday, July 20. More than 100 employees participated in the event, a four-mile course along the lakefront in downtown Chicago, along with hundreds of law enforcement officers and Special Olympics athletes from throughout Illinois and the world.
I saw people from all over the world come together for a great cause, said Global Catering Operations Projects and Performance Manager Yana Strutz, who participated in the Torch Run, "It is wonderful to see my colleagues take time out of their busy schedules to ensure that Special Olympics athletes get the time and attention they deserve."
The run concluded with the lighting of the Eternal Flame of Hope monument, a flame that symbolizes the eternal hope that Special Olympics provides to athletes and their families. The flame will stay forever ignited inside the permanent, 30-foot monument outside of Soldier Field.
United will go beyond just flying the Flame of Hope on one flight, we will 'carry the torch' everywhere we fly and spread the light of this inclusion revolution. We intend to be ambassadors for this movement everywhere we operate, said Oscar.
Our partnership with Special Olympics represents our continuing effort to break down barriers and further build on Special Olympics' remarkable legacy of inclusion by engaging our employees around the world.
On March 8, 2018, we announced a new global relationship with Special Olympics, an organization we've partnered with for many years focusing on supporting the spirit of inclusion with our employees through local communities and through our Charity Miles Program. United's increased sponsorship includes support for major Special Olympics events, including the Special Olympics 50th Anniversary celebrations in Chicago, site of the very first International Special Olympics Summer Games in 1968, and the 2018 Special Olympics USA Games in Seattle.
In addition, United will engage with local Programs in our key markets around the world. Special Olympics embodies our shared purpose to connect people and unite the world. With more than 5 million athletes and 1 million coaches and volunteers in 172 countries, our employees and customers will join forces with Special Olympics to achieve our shared vision of inclusion. Together, we hope to end discrimination against people with intellectual disabilities.
Our relationship with Special Olympics represents a continued effort to break down barriers and further build on the organization's remarkable legacy by engaging our customers and employees around the world. Working together, we created new training that specifically reflects insights from Special Olympics, including training scenarios with real-life situations that individuals with intellectual disabilities face when traveling. By the end of 2018, more than 60,000 United frontline employees will have participated in the new training modules that reflect Special Olympics insights as United takes steps to deliver a world full of inclusion.
Check back this summer for coverage from Special Olympics 50th Anniversary celebrations in Chicago and 2018 Special Olympics USA Games in Seattle.