The Art of the Barista: 5 Simple Tips for a Better Cup of Coffee - United Hub
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The art of the barista: 5 simple tips for a better cup of coffee

By Nick Harper, September 29, 2016

If you're in the habit of picking up a cup of coffee while on the go, preparing the perfect cup of coffee can be a confusing and, at times intimidating, process. But it needn't be, as illy's Master Barista Giorgio Milos explains in these five simple steps.

1. Avoid dark, oily beans

Choose your coffee beans carefully. The roasting of beans is necessary to develop their full flavor potential. At some point though, roasting begins to destroy certain flavors, which means a super-dark roast could mask poor-quality coffee. While dark roast is okay, it takes precise roasting expertise to achieve a great taste balance. Far too often, beans that have been roasted beyond a certain point become shiny and oily, and when brewed they have an overly bitter taste. When in doubt, choose medium roast to enjoy the fullest flavor range and truest representation of a particular coffee.

2. Act fast

Once exposed to air, the flavors of roasted coffee quickly begin to deteriorate. Your roasted beans' worst enemies are air, moisture, heat and light, so in order to preserve the flavor of your coffee, always store it in an airtight container. If storing coffee beans for just a few days, keep your airtight container in a dark, cool pantry, not near the oven or standing in a spot where sunlight streams in. If you have to store beyond a few days, use the refrigerator, not the freezer — it may damage the beans' structure and taste,.

3. Use hot — not boiling — water

When brewing coffee, water temperatures can range from 40˚F (for cold brewing) to 205˚F (when using a French press). Notice there is no 212˚F — the boiling point of water. Using boiling water is one of the most common mistakes in coffee brewing. Luckily, it's also one of the most easily remedied. Since higher temperatures result in a more bitter brew, even a fraction of a degree can dramatically change the taste of your coffee. Always aim for the correct water temperature for your brewing method, and use a thermometer to help capture the best flavors from your coffee. If you have no thermometer, no problem. When you boil water for a French press or Chemex, simply put it aside for about one minute to cool to 205˚F before brewing. The short wait can make a big improvement in flavor.

Giorgio Milos making Illy CoffeePhoto by Melanie Dunn

4. One method above all others

Most coffee brewing is a simple ratio of beans and water, plus time, plus temperature. However, for the quality of taste, one method stands apart: espresso (see below). With the addition of pressure, espresso achieves a range of flavors that isn't possible with any other method. Best of all, espresso is an incredibly versatile elixir. Starting with an espresso, you can add hot water, milk, and even almond milk, soy milk and flavorings to customize to your tastes.

5. Time is of the essence

Once you have all the ingredients in place — quality beans, ideal water temperature and a precise formula — brewing is a matter of assembling the pieces for the proper time. With cold brewing, this could require 24 hours, while espresso takes just 30 seconds. One way to make your coffee stronger is to extend the brewing time — but that's not a good idea. Overstepping your time with any method, especially steeping processes like a French press and siphon, will extract bitterness and unwanted flavors. After steeping coffee for the proper time, as with a French press, always remove the finished liquid from the coffee grinds by pouring it into a carafe. You'll preserve your brewed coffee at its peak of perfection.

How to make an espresso

To make an authentic and traditional Italian espresso, invest in a specific espresso machine and specific illy ground espresso. Then, for the best results, follow these steps:

1. Remove any old coffee residue from the filter holder to avoid spoiling your fresh espresso.

2. Make sure your water is as free from sediment, scale and unwelcome minerals as possible. Your coffee will only be as good as the water you use.

3. For the best results, a single espresso requires 7 to 8 grams of coffee. Use a measuring spoon and a knife to measure precisely.

4. Tap the portafilter basket (the thing that holds the coffee) a few times so that the coffee is perfectly horizontal. Then, use a tamper and push down with the weight of your body to compact the coffee. Compacting ground coffee restricts the flow of water, forcing coffee and water to interact, encouraging full saturation and an exemplary brew.

5. With the ground coffee perfectly packed inside the portafilter, place it inside the machine. The water temperature should be no lower than 190˚F and no higher than 200˚F. Turn the machine on and wait.

6. There should be no coffee for the first five seconds, but within 25-30 seconds you should have the perfect espresso — an opaque, perfumed liquid. Serve it in a warm, dry (never wet) cup, and mix the foam (crema) into the coffee to balance its taste.


United Airlines has partnered with illy to serve its coffee on flights in more than 140 countries worldwide.

Good to grow, good to sow

Over 25 years ago, illy pioneered the direct trade model by cultivating personal, long-lasting relationships with the growers they work with. Working directly with them allows the best of the best beans to grow — purchasing them at prices substantially higher than market values ensures the growers make a good profit. Through illy's Universita del Caffe, they provide hands-on instruction to their growers all over the world — helping them to develop skills, techniques, and stay up-to-date on innovations in sustainability, at no cost to them.

United Awards Free Flights for a Year to Winners of "Your Shot to Fly" Sweepstakes

Grand prize winners live in Bradenton, FL; Cleveland, OH; Goodyear, AZ; Oakland, CA and San Francisco, CA
By United Newsroom, July 29, 2021

CHICAGO, July 29, 2021 /PRNewswire/ -- United Airlines today announced the five lucky grand prize winners of its "Your Shot to Fly" sweepstakes, who will each get to fly anywhere in the world United flies with a companion over the course of the next year. The winners of the "Your Shot to Fly" sweepstakes are:

  • Ashley Cronkhite from Bradenton, FL
  • Robert Simicak from Cleveland, OH
  • Sean Husmoe from Goodyear, AZ
  • Lauren Aldredge from Oakland CA
  • Lauren M. from San Francisco, CA

The sweepstakes was in support of the Biden administration's ongoing national effort to encourage more people to get their COVID-19 vaccination and encouraged United's MileagePlus® loyalty members to upload their vaccine records to United. In less than a month, more than one million MileagePlus members uploaded their vaccine cards to the United app and website for a shot to win one of the grand prizes. In June the airline awarded 30 first prize winners with a pair of roundtrip tickets anywhere United flies.

United First U.S. Airline to Offer Economy Customers Option to Pre-Order Snacks and Beverages

New pre-order option builds on the airline's contactless payment technology and is another example of the customer experience transformation underway at United
By United Newsroom, July 28, 2021

CHICAGO, July 28, 2021 /PRNewswire/ -- Starting today on select flights, all United customers – no matter what cabin of service they're flying in – can use the airline's award-winning mobile app and website to pre-order meals, snacks and beverages up to five days before they're scheduled to travel. United is the first and only U.S. airline to offer economy customers the option to pre-order snacks and beverages, a reflection of the customer experience transformation underway at the airline.



United Airlines to Operate More than 40 Weekly Flights as England Re-Opens to U.S. Travelers

In August, United is adding a second daily flight from Washington, D.C. to London
By United Newsroom, July 28, 2021

CHICAGO, July 28, 2021 /PRNewswire/ -- With today's announcement of England reopening to fully vaccinated travelers from the U.S. beginning Aug 2, United Airlines is making it easier for business and leisure customers to jet across the pond with the addition of flights to London. In August, United will have six daily flights between the U.S. and London, including a second daily flight from Washington, D.C. and increasing service from Houston to daily. United looks forward to resuming additional London service in the coming months as well as launching new nonstop service between Boston and London. Customers traveling to England must be fully vaccinated in the U.S. with vaccines that have been approved by the FDA and must take a test before departure as well as a PCR test within the first two days of arrival. Passengers vaccinated in the U.S. will also need to complete a passenger locator form prior to traveling to England and provide proof of U.S. residency.

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