The Art of the Barista: 5 Simple Tips for a Better Cup of Coffee - United Hub
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The art of the barista: 5 simple tips for a better cup of coffee

By Nick Harper , September 29, 2016

If you're in the habit of picking up a cup of coffee while on the go, preparing the perfect cup of coffee can be a confusing and, at times intimidating, process. But it needn't be, as illy's Master Barista Giorgio Milos explains in these five simple steps.

1. Avoid dark, oily beans

Choose your coffee beans carefully. The roasting of beans is necessary to develop their full flavor potential. At some point though, roasting begins to destroy certain flavors, which means a super-dark roast could mask poor-quality coffee. While dark roast is okay, it takes precise roasting expertise to achieve a great taste balance. Far too often, beans that have been roasted beyond a certain point become shiny and oily, and when brewed they have an overly bitter taste. When in doubt, choose medium roast to enjoy the fullest flavor range and truest representation of a particular coffee.

2. Act fast

Once exposed to air, the flavors of roasted coffee quickly begin to deteriorate. Your roasted beans' worst enemies are air, moisture, heat and light, so in order to preserve the flavor of your coffee, always store it in an airtight container. If storing coffee beans for just a few days, keep your airtight container in a dark, cool pantry, not near the oven or standing in a spot where sunlight streams in. If you have to store beyond a few days, use the refrigerator, not the freezer — it may damage the beans' structure and taste,.

3. Use hot — not boiling — water

When brewing coffee, water temperatures can range from 40˚F (for cold brewing) to 205˚F (when using a French press). Notice there is no 212˚F — the boiling point of water. Using boiling water is one of the most common mistakes in coffee brewing. Luckily, it's also one of the most easily remedied. Since higher temperatures result in a more bitter brew, even a fraction of a degree can dramatically change the taste of your coffee. Always aim for the correct water temperature for your brewing method, and use a thermometer to help capture the best flavors from your coffee. If you have no thermometer, no problem. When you boil water for a French press or Chemex, simply put it aside for about one minute to cool to 205˚F before brewing. The short wait can make a big improvement in flavor.

Giorgio Milos making Illy CoffeePhoto by Melanie Dunn

4. One method above all others

Most coffee brewing is a simple ratio of beans and water, plus time, plus temperature. However, for the quality of taste, one method stands apart: espresso (see below). With the addition of pressure, espresso achieves a range of flavors that isn't possible with any other method. Best of all, espresso is an incredibly versatile elixir. Starting with an espresso, you can add hot water, milk, and even almond milk, soy milk and flavorings to customize to your tastes.

5. Time is of the essence

Once you have all the ingredients in place — quality beans, ideal water temperature and a precise formula — brewing is a matter of assembling the pieces for the proper time. With cold brewing, this could require 24 hours, while espresso takes just 30 seconds. One way to make your coffee stronger is to extend the brewing time — but that's not a good idea. Overstepping your time with any method, especially steeping processes like a French press and siphon, will extract bitterness and unwanted flavors. After steeping coffee for the proper time, as with a French press, always remove the finished liquid from the coffee grinds by pouring it into a carafe. You'll preserve your brewed coffee at its peak of perfection.

How to make an espresso

To make an authentic and traditional Italian espresso, invest in a specific espresso machine and specific illy ground espresso. Then, for the best results, follow these steps:

1. Remove any old coffee residue from the filter holder to avoid spoiling your fresh espresso.

2. Make sure your water is as free from sediment, scale and unwelcome minerals as possible. Your coffee will only be as good as the water you use.

3. For the best results, a single espresso requires 7 to 8 grams of coffee. Use a measuring spoon and a knife to measure precisely.

4. Tap the portafilter basket (the thing that holds the coffee) a few times so that the coffee is perfectly horizontal. Then, use a tamper and push down with the weight of your body to compact the coffee. Compacting ground coffee restricts the flow of water, forcing coffee and water to interact, encouraging full saturation and an exemplary brew.

5. With the ground coffee perfectly packed inside the portafilter, place it inside the machine. The water temperature should be no lower than 190˚F and no higher than 200˚F. Turn the machine on and wait.

6. There should be no coffee for the first five seconds, but within 25-30 seconds you should have the perfect espresso — an opaque, perfumed liquid. Serve it in a warm, dry (never wet) cup, and mix the foam (crema) into the coffee to balance its taste.


United Airlines has partnered with illy to serve its coffee on flights in more than 140 countries worldwide.

Good to grow, good to sow

Over 25 years ago, illy pioneered the direct trade model by cultivating personal, long-lasting relationships with the growers they work with. Working directly with them allows the best of the best beans to grow — purchasing them at prices substantially higher than market values ensures the growers make a good profit. Through illy's Universita del Caffe, they provide hands-on instruction to their growers all over the world — helping them to develop skills, techniques, and stay up-to-date on innovations in sustainability, at no cost to them.

How to change your flight, or cancel and rebook later

By The Hub team , April 04, 2020

We know people are taking a second look at their travel plans right now. If you're scheduled to travel March 10 – May 31, 2020 and would like to change your plans, there is no fee to do so, regardless of when you purchased your ticket or where you're traveling. This is in addition to our previous waiver, which waives all change fees – domestic and international – for tickets purchased March 3 – April 30, 2020. This is available for any of United's published nonrefundable fares. If you decide to cancel your flight, you can retain the value of your ticket to be applied to a new ticket without a fee. These electronic travel certificates are now valid for 24 months from the date they were issued. This includes all currently valid electronic certificates and all new ones issued on or after April 1, 2020. You might not see this policy change reflected everywhere right away – we appreciate your patience as we work to make that happen.

Eligible travelers on domestic flights and international tickets can request a refund on united.com or may call our contact centers if their flights have been severely adjusted or service to their destination suspended either due to government mandates or United schedule reductions related to COVID-19.

Certain tickets cannot be changed on united.com or the mobile app, including tickets booked through another airline (if the ticket receipt does not begin with 016). Please contact the original ticketing airline for changes.

Follow the steps below to stay up to date, change or cancel your flight.

Change your current flight:

  1. On the united.com homepage, select "My Trips" and enter your flight information to retrieve your flight.
  2. Select "Change flight" and then "Edit" to make the following changes:
    • Date of travel or destination
    • Add a flight
    • Remove a flight
  3. Select "Continue" and choose a new flight option
  4. Continue through booking to confirm your new flight

Note: The change fee will display as waived, but any difference in fare may apply.

Cancel your flight and rebook later:

  1. On the united.com homepage, select "My Trips" and enter your reservation information to retrieve your flight
  2. Select "Cancel flight"
  3. Confirm flight cancellation
  4. If you have future flight credit, when you return to the reservation, select "Use Future Flight Credit" to shop for new flights and apply the credit towards a new flight.

Canceling or changing an award flight:

When you select "Cancel flight," you will have the option to cancel your award reservation and redeposit the miles or to cancel your award reservation and use those miles for another trip in the future.

*We're currently experiencing heavy traffic to united.com. If you experience an error while trying to change or cancel your flight, please try again later.

Click through the slideshow below for more detailed instructions:

​Start on the United homepage: ​

User can select 'My Trips' on the homepage widget to find and retrieve their reservation.

  • If you're not signed in or you're a guest user, enter your confirmation number and last name.
  • If you are signed in, you can select a trip from your current trips or select the 'Find another trip' link.

Working to bring people home – repatriation flights underway

By The Hub team , April 03, 2020

When and where possible, we are working to repatriate travelers who are stranded abroad in the wake of the COVID-19 crisis. Our teams are working closely with government officials here in the U.S. as well as in other countries where flying has been restricted to gain the necessary approvals to operate service. In regions where government actions have barred international flying, we have coordinated with the the U.S. State Department and local government officials to re-instate some flights. Additionally, we have been operating several extra flights to countries in Central America and South America as we continue to play a role in connecting people and uniting the world.

We have operated more than 68 repatriation flights from Panama City, Guatemala City, Quito, Lima, San Pedro Sula, Tegucigalpa and Roatan, bringing nearly 9,200 people home. We will continue working with government officials to operate extra flights to Houston from Quito, San Pedro Sula, Tegucigalpa and from Lima to Washington Dulles and beginning April 5, we will begin operating multiple charter flights between Delhi and San Francisco. We continue to review more opportunities for flights between the United States and other countries to bring citizens home.

Video provided by the U.S. Embassy Ecuador of Americans returning home on United.

Additionally, our Customer Solutions and Recovery team is working with customers in the following markets to rebook them on flights back to the United States as capacity allows, either on our aircraft or on one of our airline partners' planes:

  • Quito, Ecuador
  • Managua, Nicaragua
  • Roatan, Honduras
  • San Pedro Sula, Honduras
  • Amsterdam
  • Brussels
  • Munich
  • Singapore
  • Tokyo-Haneda
  • Seoul, South Korea
  • Melbourne, Australia

We also recently reinstated several international flights back into our schedule to support customers and essential businesses which depend on these routes. As a result, we will be the only airline to offer service between Newark/New York and London, San Francisco and Sydney, as well as Houston and São Paulo, Brazil.

United Zoom backgrounds for AvGeeks

By The Hub team , April 02, 2020

Calling all AvGeeks and travelers! Here's a fun way to take your next video call….from a United Polaris® seat, the cockpit or cruising altitude. We're introducing United-themed backgrounds for use on Zoom, a video conferencing tool that many people are using to stay connected.

So for your next meeting or catch up with friends and family, download the app to either your computer or mobile device to get started. If you've already downloaded Zoom you can skip ahead to updating your background image (see instructions below).

  1. Start here by downloading your favorite United image to your computer or mobile device. Just click "download" in the bottom left corner of the image.
  2. Next go to your Zoom app (you'll need to download the app to access backgrounds) and click on the arrow to the right of your video camera icon in the bottom of the screen.
  3. From here select, "choose virtual background" to upload your uniquely United photo.







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