7 Steps United Is Taking to Shorten Your TSA Wait - United Hub
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7 steps United is taking to shorten your TSA wait

By Ryan Hood, May 24, 2016

We know TSA security lines have never been the highlight of your travels, but recently, that step of the journey has become particularly frustrating due to unacceptably long wait times through the passenger and baggage screening process.

We are working with the TSA every day, and have been for the past several months, to help them address the longer-than-normal wait times at airport security checkpoints, including supporting the initiatives TSA recently announced.

At United, your safety and security — and that of our employees — remains and always will be our number one priority. While we encourage you to allow plenty of time in your travel schedules, particularly during the upcoming, always-bustling summer travel season, here are seven important steps we're taking to help get you through security in a timely manner and on your way.

1. More hands on deck

In an effort to get you through security faster, we are redeploying some of our employees at our hubs to help manage wait lines and perform other non-screening tasks. On top of the $11 million we spent on support from service partners, we've spent $4 million to provide additional assistance from our service partners at several locations around the system, including at our hubs in Chicago, Newark and Houston. These partners are assisting with non-screening tasks at the security checkpoints and bag screening areas. This is an investment in you, because the wait times are unacceptable.

2. Volunteers are on the way

Employees from our Corporate Support Center in Chicago are volunteering to assist their co-workers at the airports and improve the travel experiences by helping better prepare you for the security process. Volunteers will be on hand at O'Hare International Airport Thursday, May 26 and Friday, May 27 to provide basic assistance in the lobby and terminal area by giving directions and answering questions to expedite the security process for Memorial Day travel. This is an extension of an already-existing program and we are looking to expand it further.

3. Staying in the loop

We are partnering with and strengthening communication with TSA on a local level at each airport to provide a more efficient deployment of resources to help alleviate wait times.

4. Operational flexibility

To help you in case you do get stuck in a long line, in certain situations we will hold a flight to allow you extra time to go through security. We will balance this with running a reliable operation as we know this is a priority for all of you. Additionally, we may have our employees 'prioritize' the security line for those of you whose flights are soon to depart.

5. Ensuring you have your belongings

Working with TSA, we have developed baggage processes to meet all security and safety requirements, with a focus on ensuring you receive your bags in a timely manner. This has supported record-setting baggage performances in Chicago, San Francisco, Los Angeles, Denver, Washington, D.C. and Newark.

6. Innovative checkpoints

With checkpoint redesign projects underway across our system, we are working with TSA to make sure we take advantage of the latest innovative checkpoint technology.

  • We are in the process of consolidating our three checkpoints in Newark into one new, centralized checkpoint. This will allow for additional lanes and a much better process for you.
  • We have redesigned checkpoints in Chicago to create more room for you.
  • Our new checkpoint in Los Angeles is under construction. Once complete, this will be a dramatic improvement in your overall experience.
  • We are engaged with TSA on a long-term project to alleviate wait times in Denver.

7. Enroll in TSA PreCheck

We are installing TSA PreCheck enrollment centers at each of our U.S. hub airports and other key locations to make it more convenient for you to enroll. Please visit TSA PreCheck for more information. Enrollment costs $85 and is valid for five years.

All of us here at United have never been more focused on ensuring you have a comfortable and reliable journey. We look forward to welcoming you on board soon. Visit united.com to book your next trip.

United Awards Free Flights for a Year to Winners of "Your Shot to Fly" Sweepstakes

Grand prize winners live in Bradenton, FL; Cleveland, OH; Goodyear, AZ; Oakland, CA and San Francisco, CA
By United Newsroom, July 29, 2021

CHICAGO, July 29, 2021 /PRNewswire/ -- United Airlines today announced the five lucky grand prize winners of its "Your Shot to Fly" sweepstakes, who will each get to fly anywhere in the world United flies with a companion over the course of the next year. The winners of the "Your Shot to Fly" sweepstakes are:

  • Ashley Cronkhite from Bradenton, FL
  • Robert Simicak from Cleveland, OH
  • Sean Husmoe from Goodyear, AZ
  • Lauren Aldredge from Oakland CA
  • Lauren M. from San Francisco, CA

The sweepstakes was in support of the Biden administration's ongoing national effort to encourage more people to get their COVID-19 vaccination and encouraged United's MileagePlus® loyalty members to upload their vaccine records to United. In less than a month, more than one million MileagePlus members uploaded their vaccine cards to the United app and website for a shot to win one of the grand prizes. In June the airline awarded 30 first prize winners with a pair of roundtrip tickets anywhere United flies.

United First U.S. Airline to Offer Economy Customers Option to Pre-Order Snacks and Beverages

New pre-order option builds on the airline's contactless payment technology and is another example of the customer experience transformation underway at United
By United Newsroom, July 28, 2021

CHICAGO, July 28, 2021 /PRNewswire/ -- Starting today on select flights, all United customers – no matter what cabin of service they're flying in – can use the airline's award-winning mobile app and website to pre-order meals, snacks and beverages up to five days before they're scheduled to travel. United is the first and only U.S. airline to offer economy customers the option to pre-order snacks and beverages, a reflection of the customer experience transformation underway at the airline.



United Airlines to Operate More than 40 Weekly Flights as England Re-Opens to U.S. Travelers

In August, United is adding a second daily flight from Washington, D.C. to London
By United Newsroom, July 28, 2021

CHICAGO, July 28, 2021 /PRNewswire/ -- With today's announcement of England reopening to fully vaccinated travelers from the U.S. beginning Aug 2, United Airlines is making it easier for business and leisure customers to jet across the pond with the addition of flights to London. In August, United will have six daily flights between the U.S. and London, including a second daily flight from Washington, D.C. and increasing service from Houston to daily. United looks forward to resuming additional London service in the coming months as well as launching new nonstop service between Boston and London. Customers traveling to England must be fully vaccinated in the U.S. with vaccines that have been approved by the FDA and must take a test before departure as well as a PCR test within the first two days of arrival. Passengers vaccinated in the U.S. will also need to complete a passenger locator form prior to traveling to England and provide proof of U.S. residency.

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