MAXimum Comfort and Efficiency: Our first 737 MAX 9 takes flight - United Hub
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MAXimum comfort and efficiency: Our first 737 MAX 9 takes flight

By The Hub team, June 08, 2018

This week, we became the first North American carrier to operate the fuel efficient Boeing 737 MAX 9 aircraft. The brand new plane entered service as United flight 686 between our hub at Houston George Bush Intercontinental Airport and Orlando International Airport in Florida. On Thursday, the MAX operated flights between Houston and Anchorage, Alaska and Houston and Austin, Texas.

The all new Boeing 737 MAX 9

"The Boeing 737 MAX is a great addition to United's fleet, providing approximately 14 percent fuel efficiency compared to previous 737 generations and an improved customer experience onboard," said Rodney Cox, vice president of United's Houston operation. "As we begin the busy summer travel season, Houston is happy to be home for United's first MAX aircraft, as we launch initial 737 MAX service from here, and later this month, add MAX service on flights from Houston to L.A., Sacramento and Tampa."

To celebrate our newest and "youngest" aircraft, we gifted 737 MileagePlus miles to all of our youngest MileagePlus members (members age 18 and under) who departed from Houston on one of our MAX flights on Thursday. All customers on our first MAX flights from Houston received first flight certificates, travel cases and headphones to commemorate their trip on our newest aircraft.

All new Boeing 737 MAX 9

In April, we took delivery of our first Boeing 737 MAX 9 aircraft from Boeing Delivery Center in Seattle, and unveiled a new livery for the fuel-efficient aircraft. The curved-line feature on the 737MAX is similar to that used on our fuel-efficient widebody Boeing 787 Dreamliners.

In February, we announced the addition of a new aircraft type, the Boeing 737 MAX 9, to our domestic flight schedules and are the first U.S. carrier to take delivery of this aircraft. The MAX 9 features Boeing's Advanced Technology winglets and fuel efficient engines providing a quieter ride, the ability to fly farther on less fuel and significant reductions of CO2 emissions compared to older generation aircraft. With a longer range than previous 737 models, United is able to operate the 737 MAX between Houston and Anchorage, Alaska, which previously needed to be served with larger aircraft. United expects to have 10 737 MAX aircraft in its fleet by the end of this year.

The MAX 9 aircraft are now operating between our Houston's George Bush Intercontinental Airport and five cities, including Anchorage, Orlando, Ft. Lauderdale, San Diego and Austin. Beginning June 29, we expect to add additional MAX 9 flights between Houston Airport and Los Angeles International Airport, as well as service between Los Angeles and Honolulu. See the full schedule here.

"The addition of the MAX 9 furthers our efforts to become a more efficient and productive airline. It has better fuel efficiency, lower maintenance costs and does all of this while maximizing customer comfort," said United's Chief Financial Officer Andrew Levy.

The Boeing 737 MAX 9 features 179 seats, providing customers with access to in-seat power outlets and the opportunity to purchase satellite Wi-Fi. United Private Screening personal device entertainment will be available throughout the aircraft and enables customers to play thousands of hours of movies and television programs on their electronic devices.

Boeing 737 MAX 9 new seats

The 737 MAX utilizes Viasat next-generation satellite Wi-Fi, providing access to faster, more reliable internet connections gate to gate. United will expand Viasat Wi-Fi to more than 70 aircraft, including at least 58 new 737 MAX planes over the next three years.

For more information on the Boeing 737 Max 9 and its features, visit United Newsroom.

United Cargo and logistics partners keep critical medical shipments moving

By The Hub team, July 02, 2020

By working together and strengthening partnerships during these unprecedented times, our global community has overcome challenges and created solutions to keep the global supply chain moving. As COVID-19 continues to disrupt the shipping landscape, United and our industry partners have increasingly demonstrated our commitment to the mission of delivering critical medical supplies across the world.

United Cargo has partnered with DSV Air and Sea, a leading global logistics company, to transport important pharmaceutical materials to places all over the world. One of the items most critical during the current crisis is blood plasma.

Plasma is a fragile product that requires very careful handling. Frozen blood plasma must be kept at a very low, stable temperature of negative 20 degrees Celsius or less – no easy task considering it must be transported between trucks, warehouses and airplanes, all while moving through the climates of different countries. Fortunately, along with our well-developed operational procedures and oversight, temperature-controlled shipping containers from partners like va-Q-tec can help protect these sensitive blood plasma shipments from temperature changes.

A single TWINx shipping container from va-Q-tec can accommodate over 1,750 pounds of temperature-sensitive cargo. Every week, DSV delivers 20 TWINx containers, each one filled to capacity with human blood plasma, for loading onto a Boeing 787-9 for transport. The joint effort to move thousands of pounds of blood plasma demonstrates that despite the distance, challenges in moving temperature-sensitive cargo and COVID-19 obstacles, we continue to find creative solutions with the help of our strong partnerships.

United Cargo is proud to keep the commercial air bridges open between the U.S. and the rest of the world. Since March 19, we have operated over 3,200 cargo-only flights between six U.S. hubs and over 20 cities in Asia, Australia, Europe, South America, India, the Caribbean and the Middle East.

Celebrating Juneteenth

By United Airlines, June 18, 2020

A message from UNITE, United Airlines Multicultural Business Resource Group

Fellow United team members –

Hello from the UNITE leadership team. While we communicate frequently with our 3,500 UNITE members, our platform doesn't typically extend to the entire United family, and we are grateful for the opportunity to share some of our thoughts with all of you.

Tomorrow is June 19. On this day in 1865, shortened long ago to "Juneteenth," Union soldiers arrived in Galveston, Texas, to announce that the Civil War had ended and all enslaved individuals were free. For many in the African-American community, particularly in the South, it is recognized as the official date slavery ended in the United States.

Still, despite the end of slavery, the Constitutional promise that "All men are created equal" would overlook the nation's Black citizens for decades to come. It wasn't until nearly a century later that the Civil Rights Act (1964) ended legal segregation and the Voting Rights Act (1965) protected voting rights for Black Americans. But while the nation has made progress, the killings of Ahmaud Arbery, Breonna Taylor and George Floyd have made it undeniably clear that we still have a lot of work to do to achieve racial parity and inclusion.

Two weeks ago, Scott and Brett hosted a virtual town hall and set an important example by taking a minute, as Brett said, "to lower my guard, take off my armor, and just talk to you. And talk to you straight from the heart."

Difficult conversations about race and equity are easy to avoid. But everyone needs to have these conversations – speaking honestly, listening patiently and understanding that others' experiences may be different from your own while still a valid reflection of some part of the American experience.

To support you as you consider these conversations, we wanted to share some resources from one of United's partners, The National Museum of African American History and Culture. The museum will host an all-day Virtual Juneteenth Celebration to recognize Juneteenth through presentations, stories, photographs and recipes. The museum also has a portal that United employees can access called Talking About Race, which provides tools and guidance for everyone to navigate conversations about race.

Our mission at UNITE is to foster an inclusive working environment for all of our employees. While we are hopeful and even encouraged by the widespread and diverse show of support for African Americans around the country – and at United - we encourage everyone to spend some time on Juneteenth reflecting on racial disparities that remain in our society and dedicating ourselves to the work that still must be done to fight systemic racism. By honoring how far we've come and honestly acknowledging how far we still must go, we believe United – and the incredible people who are the heart and soul of this airline - can play an important role in building a more fair and just world.

Thank you,

UNITE (United Airlines Multicultural Business Resource Group)

Leadership Team

Making every step of the travel journey safer for you

By United Airlines, May 20, 2020
United Clean Plus | Clorox

We remain passionate about connecting the world safely

United CleanPlus SM is our commitment to putting health and safety at the forefront of your journey, with the goal of delivering an industry-leading standard of cleanliness. We're teaming up with Clorox to redefine our cleaning and disinfection procedures, and over the coming months, we'll roll out Clorox products across our U.S. airports, starting in select locations, to help support a healthy and safe environment, and to provide transparency and choice throughout the travel journey.

At the airport

  • At check-in:

  • 1
    Implementing temperature checks for employees and flight attendants working at hub airports
  • 2
    Installing sneeze guards at check-in and gate podiums
  • 3
    Encouraging use of the United app for contactless travel assistance and more
  • 4
    Promoting social distancing with floor decals to help customers stand 6 feet apart
  • 5
    Rolling out touchless check-in for customers with bags
  • At the gate:

  • 6
    Disinfecting high-touch areas such as door handles, handrails, elevator buttons, telephones and computers
  • 7
    Providing hand sanitizer and
    disinfectant wipes
  • 8
    Allowing customers to self-scan boarding passes
  • 9
    Boarding fewer customers at a time and, after pre-boarding, boarding from the back of the plane to the front to promote social distancing
  • 10
    Rolling out Clorox Total 360 Electrostatic Sprayers to disinfect in the airport

On our aircraft

  • 1
    Providing individual hand sanitizer wipes for customers
  • 2
    Requiring all customers and employees to wear a face covering and providing disposable face coverings for customers who need them
  • 3
    Providing onboard items like pillows and blankets upon request
  • 4
    Disinfecting high-touch areas, like tray tables and armrests, before boarding
  • 5
    Reducing contact between flight attendants and customers during snack and beverage service
  • 6
    Ensuring aircraft cleaning standards meet or exceed CDC guidelines
  • 7
    Using electrostatic spraying to disinfect aircraft
  • 8
    Using state-of-the-art, hospital-grade, high-efficiency (HEPA) filters to circulate air and remove 99.97% of airborne particles
    • The cabin recirculated air is exchanged every 2-3 minutes

Cleveland Clinic We're working closely with the experts at Cleveland Clinic to advise us on enhancing our cleaning and disinfection protocols for the safety of our employees and customers. Visit Cleveland Clinic's website to learn more about COVID-19.

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