MAXimum Comfort and Efficiency: Our first 737 MAX 9 takes flight - United Hub
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MAXimum comfort and efficiency: Our first 737 MAX 9 takes flight

By The Hub team, June 08, 2018

This week, we became the first North American carrier to operate the fuel efficient Boeing 737 MAX 9 aircraft. The brand new plane entered service as United flight 686 between our hub at Houston George Bush Intercontinental Airport and Orlando International Airport in Florida. On Thursday, the MAX operated flights between Houston and Anchorage, Alaska and Houston and Austin, Texas.

The all new Boeing 737 MAX 9

"The Boeing 737 MAX is a great addition to United's fleet, providing approximately 14 percent fuel efficiency compared to previous 737 generations and an improved customer experience onboard," said Rodney Cox, vice president of United's Houston operation. "As we begin the busy summer travel season, Houston is happy to be home for United's first MAX aircraft, as we launch initial 737 MAX service from here, and later this month, add MAX service on flights from Houston to L.A., Sacramento and Tampa."

To celebrate our newest and "youngest" aircraft, we gifted 737 MileagePlus miles to all of our youngest MileagePlus members (members age 18 and under) who departed from Houston on one of our MAX flights on Thursday. All customers on our first MAX flights from Houston received first flight certificates, travel cases and headphones to commemorate their trip on our newest aircraft.

All new Boeing 737 MAX 9

In April, we took delivery of our first Boeing 737 MAX 9 aircraft from Boeing Delivery Center in Seattle, and unveiled a new livery for the fuel-efficient aircraft. The curved-line feature on the 737MAX is similar to that used on our fuel-efficient widebody Boeing 787 Dreamliners.

In February, we announced the addition of a new aircraft type, the Boeing 737 MAX 9, to our domestic flight schedules and are the first U.S. carrier to take delivery of this aircraft. The MAX 9 features Boeing's Advanced Technology winglets and fuel efficient engines providing a quieter ride, the ability to fly farther on less fuel and significant reductions of CO2 emissions compared to older generation aircraft. With a longer range than previous 737 models, United is able to operate the 737 MAX between Houston and Anchorage, Alaska, which previously needed to be served with larger aircraft. United expects to have 10 737 MAX aircraft in its fleet by the end of this year.

The MAX 9 aircraft are now operating between our Houston's George Bush Intercontinental Airport and five cities, including Anchorage, Orlando, Ft. Lauderdale, San Diego and Austin. Beginning June 29, we expect to add additional MAX 9 flights between Houston Airport and Los Angeles International Airport, as well as service between Los Angeles and Honolulu. See the full schedule here.

"The addition of the MAX 9 furthers our efforts to become a more efficient and productive airline. It has better fuel efficiency, lower maintenance costs and does all of this while maximizing customer comfort," said United's Chief Financial Officer Andrew Levy.

The Boeing 737 MAX 9 features 179 seats, providing customers with access to in-seat power outlets and the opportunity to purchase satellite Wi-Fi. United Private Screening personal device entertainment will be available throughout the aircraft and enables customers to play thousands of hours of movies and television programs on their electronic devices.

Boeing 737 MAX 9 new seats

The 737 MAX utilizes Viasat next-generation satellite Wi-Fi, providing access to faster, more reliable internet connections gate to gate. United will expand Viasat Wi-Fi to more than 70 aircraft, including at least 58 new 737 MAX planes over the next three years.

For more information on the Boeing 737 Max 9 and its features, visit United Newsroom.

10 tips for spring travel

By The Hub team, February 24, 2021

Whether you haven't flown with us for a while or just need a quick refresher before your spring trip, read this list of tips to know before your flight and arrive at the airport travel-ready:

1. Download the United app for contactless bag check, travel assistance and more

Before your flight, download the United app to view your flight status, check in, sign up for flight notifications, locate departure gates, access our free personal device entertainment when available and more. We've also updated our app with new features that can make your trip a little safer, including contactless bag check.

Don't forget to use Agent on Demand for help with any and all questions you may have before your flight. This new capability is available at all our U.S. hub airports and allows you to use your own mobile device to contact a customer service agent via phone, video or chat to help with day-of-travel questions while you're at the airport. Learn more about Agent on Demand here.

2. Check out the Travel-Ready Center

Our Travel-Ready Center makes it easy to get a personalized overview of everything you need to do in preparation for your flight. Just enter your confirmation number or MileagePlus® number and you'll find detailed information on all the documents, tests and more that you'll need for your trip.

3. Read and sign the Ready-to-Fly checklist

Before completing check-in, all United travelers will need to read our Ready-to-Fly checklist and confirm that they understand and agree to our policies. These include:

Acknowledging that you haven't had any symptoms of COVID-19 in the last 14 days

Agreeing that you will not fly if you have tested positive for COVID-19 within the last 21 days

Confirming that you will follow all policies regarding face masks, social distancing and other health and safety measures we've adopted

4. Arrive early; avoid the stress

Airports can be busy, especially during peak travel periods like spring break season. The TSA advises arriving at the airport two hours before your flight for domestic travel and three hours for international travel in anticipation of long security lines. This can help ease the stress when navigating busy check-in areas, security lines and crowded boarding gates.

5. Get familiar with CleanPlus

United CleanPlus℠ is our commitment to delivering industry-leading cleanliness as we put health and safety at the forefront of your experience. We've teamed up with Clorox to redefine our cleaning and disinfection procedures and Cleveland Clinic to advise us on enhancing our cleaning and disinfection protocols, like:

Disinfecting high-touch areas on board and in the terminal

Using electrostatic spraying, Ultraviolet C lighting wands and more advanced measures to clean aircraft cabins before boarding

Redesigning our mobile app to allow for touchless check-in and contactless payment, along with enhanced travel assistance features

Implementing high-efficiency (HEPA) filters on our aircraft that completely recirculate cabin air every 2-3 minutes and remove 99.97% of airborne particles, including viruses and bacteria

Studies show COVID-19 exposure risk is minimal when air filtration systems and masks are in use, so you can rest assured that the steps we've taken to keep you safe truly make a difference.

6. Wear your mask

Federal law requires all travelers to wear a face mask in the airport, including customer service counters, airport lounges, gates and baggage claim, and on board during their entire flight. Make sure you review the requirements for face masks, including what an acceptable face mask looks like.

7. Get ready for a safer boarding process

To make boarding even safer, we now have travelers board their aircraft from back to front. At the gate, just listen for your row number to be called – we'll ask a few rows at a time to board, starting with the last row of the plane. This helps everyone maintain a safe distance from each other during boarding without slowing things down. As you step onto the plane, flight attendants will hand each passenger a sanitizing towelette, which you can use to wipe down your seat to ensure it's extra clean.

8. Pack smart

Before packing your bags, check to see what exactly you can carry on and what you should plan to check. You can also copy your confirmation number into our Baggage Calculator tool to learn about the bag allowance included with your reservation, as well as the cost of checking any additional bags.

9. Check your flight status, important notices and weather

Check the United app regularly for the latest updates on weather conditions, flight status, gate numbers and seat assignments. You can also visit our Important Notices page to find essential information and updates about travel waivers, international travel, TSA and security, airports and United Club locations.

10. Relax and enjoy your flight

Once you're on board, it's time to sit back and enjoy your flight. Our flight attendants will be happy to help you with anything else you need.

United joins UNICEF COVAX initiative

By The Hub team, February 19, 2021

This week, we were honored to become the first U.S. airline to join the UNICEF Humanitarian Airfreight Initiative to combat the COVID-19 pandemic by transporting the vaccine and other critically needed supplies to underserved areas of the globe.

"We are committed to helping the global community in any way we can, and we all must work together to do our part to bring this health and humanitarian crisis to an end," said Director of Cargo Specialty Products Manu Jacobs.

We will leverage our expertise to transport these critical pharmaceutical and healthcare shipments around the world safely, efficiently and expediently. We are proud to partner with the United Nations to support this global effort and provide equitable access to COVID-19 vaccines.

United cargo-only flights transport critical goods

By The Hub team

When the pandemic began, United Cargo knew it would be critical to utilize its fleet, network and industry-leading pharmaceutical handling processes to transport a COVID-19 vaccine when the time came.

Connecting vaccines to the world: United responds to mass distribution effort

December 22, 2020

On November 27, United Airlines became the first commercial airline to safely deliver the first batch of Pfizer and BioNTech's COVID-19 vaccine into the U.S. thanks to a coordinated effort between United's cargo, safety, technical operations, flight operations, regulatory and legal teams.

Now as the entire shipping and logistics industry bands together to widely distribute vaccines, United is leveraging all of its flights, including cargo-only and those carrying passengers, to transport millions of vaccines to destinations throughout our network, including Honolulu, Guam and Saipan – the first of any carrier to do so.

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