Meet Our First African American Woman Pilot - United Hub

Meet our first African American woman pilot

By Matt Adams, February 26, 2018

Retired First Officer Shirley Suber (formerly Tyus) never intended to be a symbol of progress. It's not like she purposely set out to become our first African American woman pilot. She just wanted to fly airplanes.

Nevertheless, Shirley was thrust into the spotlight the day she received her pilot's wings in 1987. Along with them came the unofficial title of cultural vanguard, a woman to whom other African American women could point and say, "If she can do it, so can I."

As you can imagine, getting there wasn't always easy. There were the instructors who didn't want to train her because of her race and her gender. There was scrutiny and there was criticism. But talk with Shirley, and you won't hear any complaints. "Why would I want to think about the bad things?" she'll ask, reminding you that her good memories far outweigh her bad ones. "At times, the pain was a bit much, but it was the best job in the world."

Her story began in Kansas City in 1971 during a trip to the airport to pick up a friend. In the terminal, she noticed a sign that said United was hiring flight attendants.

"I bounced into the inflight office and blurted out, 'I want to be a stewardess for the friendly skies!'" Shirley recalled with a smile. She was only kidding, but she took the hiring manager's business card anyway. Six months later, looking for a change, she gave him a call. That time she was serious. In 1972, she completed training and began working as a United flight attendant based at Washington-Dulles.

She loved the job from the start, but soon Shirley found herself spending more and more time in the front of the plane, asking the pilots questions. One day, a pilot asked her why, if she liked the flight deck so much, she didn't get her license.

It was the first time the idea had ever dawned on her, and in 1977, she gave it a shot. Shirley trained on her days off, and within a couple of years she had her commercial certification. Her heart was set on flying for United, but Shirley needed more flight hours if she wanted to be taken seriously. That's when she found her way to Wheeler Flying Service.

Founded in 1969 by Warren Wheeler, the cargo carrier was the first black-owned airline in the United States and a rich training ground for African American pilots. When she finished her last trip as a flight attendant each week, Shirley would drive from her home near Washington, D.C., to Raleigh, North Carolina, where Wheeler was based, and fly cargo runs. She did this for the next few years, balancing the side gig with her full-time job at United and motherhood, before finally getting the call for which she had waited so long.

Flying in the big leagues for us was everything that she had dreamt it would be. Even now, a decade after retiring, she holds onto the sense of awe that she felt piloting those big jets. And she still has a hard time believing that just by chasing that feeling, she became a role model for so many.

"When I look back on it, I sort of forget that I opened a door," said Shirley. "I wasn't trying to break any barriers or anything like that. For me, it was just the passion of flying. When you push that pedal and you feel the rumble of those engines, there's nothing like it."

Today, she spends her free time volunteering with the Ariolina Young Aviators in Durham, North Carolina, a program that provides education and training to low-income high school students who have their sights set on aviation careers. In her work with young people, Shirley draws from her own experiences to show them that no goal is ever beyond their reach.

"There's absolutely no doubt in my mind that anyone can do anything they want," she said. "It's just a matter of how much you want it. For me, quitting was never an option. I wanted to be a pilot, and I wanted it to be with United."

United Cargo and logistics partners keep critical medical shipments moving

By The Hub team, July 02, 2020

By working together and strengthening partnerships during these unprecedented times, our global community has overcome challenges and created solutions to keep the global supply chain moving. As COVID-19 continues to disrupt the shipping landscape, United and our industry partners have increasingly demonstrated our commitment to the mission of delivering critical medical supplies across the world.

United Cargo has partnered with DSV Air and Sea, a leading global logistics company, to transport important pharmaceutical materials to places all over the world. One of the items most critical during the current crisis is blood plasma.

Plasma is a fragile product that requires very careful handling. Frozen blood plasma must be kept at a very low, stable temperature of negative 20 degrees Celsius or less – no easy task considering it must be transported between trucks, warehouses and airplanes, all while moving through the climates of different countries. Fortunately, along with our well-developed operational procedures and oversight, temperature-controlled shipping containers from partners like va-Q-tec can help protect these sensitive blood plasma shipments from temperature changes.

A single TWINx shipping container from va-Q-tec can accommodate over 1,750 pounds of temperature-sensitive cargo. Every week, DSV delivers 20 TWINx containers, each one filled to capacity with human blood plasma, for loading onto a Boeing 787-9 for transport. The joint effort to move thousands of pounds of blood plasma demonstrates that despite the distance, challenges in moving temperature-sensitive cargo and COVID-19 obstacles, we continue to find creative solutions with the help of our strong partnerships.

United Cargo is proud to keep the commercial air bridges open between the U.S. and the rest of the world. Since March 19, we have operated over 3,200 cargo-only flights between six U.S. hubs and over 20 cities in Asia, Australia, Europe, South America, India, the Caribbean and the Middle East.

Celebrating Juneteenth

By United Airlines, June 18, 2020

A message from UNITE, United Airlines Multicultural Business Resource Group

Fellow United team members –

Hello from the UNITE leadership team. While we communicate frequently with our 3,500 UNITE members, our platform doesn't typically extend to the entire United family, and we are grateful for the opportunity to share some of our thoughts with all of you.

Tomorrow is June 19. On this day in 1865, shortened long ago to "Juneteenth," Union soldiers arrived in Galveston, Texas, to announce that the Civil War had ended and all enslaved individuals were free. For many in the African-American community, particularly in the South, it is recognized as the official date slavery ended in the United States.

Still, despite the end of slavery, the Constitutional promise that "All men are created equal" would overlook the nation's Black citizens for decades to come. It wasn't until nearly a century later that the Civil Rights Act (1964) ended legal segregation and the Voting Rights Act (1965) protected voting rights for Black Americans. But while the nation has made progress, the killings of Ahmaud Arbery, Breonna Taylor and George Floyd have made it undeniably clear that we still have a lot of work to do to achieve racial parity and inclusion.

Two weeks ago, Scott and Brett hosted a virtual town hall and set an important example by taking a minute, as Brett said, "to lower my guard, take off my armor, and just talk to you. And talk to you straight from the heart."

Difficult conversations about race and equity are easy to avoid. But everyone needs to have these conversations – speaking honestly, listening patiently and understanding that others' experiences may be different from your own while still a valid reflection of some part of the American experience.

To support you as you consider these conversations, we wanted to share some resources from one of United's partners, The National Museum of African American History and Culture. The museum will host an all-day Virtual Juneteenth Celebration to recognize Juneteenth through presentations, stories, photographs and recipes. The museum also has a portal that United employees can access called Talking About Race, which provides tools and guidance for everyone to navigate conversations about race.

Our mission at UNITE is to foster an inclusive working environment for all of our employees. While we are hopeful and even encouraged by the widespread and diverse show of support for African Americans around the country – and at United - we encourage everyone to spend some time on Juneteenth reflecting on racial disparities that remain in our society and dedicating ourselves to the work that still must be done to fight systemic racism. By honoring how far we've come and honestly acknowledging how far we still must go, we believe United – and the incredible people who are the heart and soul of this airline - can play an important role in building a more fair and just world.

Thank you,

UNITE (United Airlines Multicultural Business Resource Group)

Leadership Team

Making every step of the travel journey safer for you

By United Airlines, May 20, 2020
United Clean Plus | Clorox

We remain passionate about connecting the world safely

United CleanPlus SM is our commitment to putting health and safety at the forefront of your journey, with the goal of delivering an industry-leading standard of cleanliness. We're teaming up with Clorox to redefine our cleaning and disinfection procedures, and over the coming months, we'll roll out Clorox products across our U.S. airports, starting in select locations, to help support a healthy and safe environment, and to provide transparency and choice throughout the travel journey.

At the airport

  • At check-in:

  • 1
    Implementing temperature checks for employees and flight attendants working at hub airports
  • 2
    Installing sneeze guards at check-in and gate podiums
  • 3
    Encouraging use of the United app for contactless travel assistance and more
  • 4
    Promoting social distancing with floor decals to help customers stand 6 feet apart
  • 5
    Rolling out touchless check-in for customers with bags
  • At the gate:

  • 6
    Disinfecting high-touch areas such as door handles, handrails, elevator buttons, telephones and computers
  • 7
    Providing hand sanitizer and
    disinfectant wipes
  • 8
    Allowing customers to self-scan boarding passes
  • 9
    Boarding fewer customers at a time and, after pre-boarding, boarding from the back of the plane to the front to promote social distancing
  • 10
    Rolling out Clorox Total 360 Electrostatic Sprayers to disinfect in the airport

On our aircraft

  • 1
    Providing individual hand sanitizer wipes for customers
  • 2
    Requiring all customers and employees to wear a face covering and providing disposable face coverings for customers who need them
  • 3
    Providing onboard items like pillows and blankets upon request
  • 4
    Disinfecting high-touch areas, like tray tables and armrests, before boarding
  • 5
    Reducing contact between flight attendants and customers during snack and beverage service
  • 6
    Ensuring aircraft cleaning standards meet or exceed CDC guidelines
  • 7
    Using electrostatic spraying to disinfect aircraft
  • 8
    Using state-of-the-art, hospital-grade, high-efficiency (HEPA) filters to circulate air and remove 99.97% of airborne particles
    • The cabin recirculated air is exchanged every 2-3 minutes

Cleveland Clinic We're working closely with the experts at Cleveland Clinic to advise us on enhancing our cleaning and disinfection protocols for the safety of our employees and customers. Visit Cleveland Clinic's website to learn more about COVID-19.

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