United Airlines Achieves Highest Second-Quarter Pre-Tax Income In Company History
"Thanks to the outstanding and sustained efforts of 95,000 United team members, United is now consistently delivering results for our customers as well as investors as we raise the mid-point of our full-year 2019 adjusted diluted EPS3 guidance with a new range of $10.50 to $12.00," said Oscar Munoz, CEO of United Airlines. "By once again delivering strong EPS over the last three months, top-tier results are now the expectation, not the exception for United."
- Reported second-quarter net income of $1.1 billion, diluted earnings per share (EPS) of $4.02, pre-tax earnings of $1.4 billion and pre-tax margin of 11.9 percent, expanding pre-tax margin 4.0 points versus the second quarter of 2018.
- Reported second-quarter adjusted net income of $1.1 billion, adjusted diluted EPS of $4.21, adjusted pre-tax earnings of $1.4 billion and adjusted pre-tax margin of 12.4 percent, expanding adjusted pre-tax margin 2.0 points versus the second quarter of 2018.1
- Total passenger revenue increased 6.1 percent versus the second quarter of 2018.
- Consolidated second-quarter passenger revenue per available seat mile (PRASM) increased 2.5 percent year-over-year.
- Consolidated second-quarter unit cost per available seat mile (CASM) decreased 0.4 percent year-over-year.
- Consolidated second-quarter CASM, excluding special charges, third-party business expenses, fuel and profit sharing, increased 0.6 percent year-over-year.
- Repurchased $536 million of its common shares in the second quarter of 2019, at an average purchase price of $84.07 per share.
- On July 15, 2019, the company's Board of Directors authorized a new $3 billion share repurchase program.
1 Excludes special charges, the mark-to-market impact of financial instruments and imputed interest on certain finance leases. Reconciliations of non-GAAP financial measures to the most directly comparable GAAP measures are included in the tables accompanying this release. |
2 Airline history defined as post-2010 merger. |
3Excludes special charges and the mark-to-market impact of financial instruments, the nature of which are not determined at this time, and imputed interest on certain finance leases. Accordingly, UAL is not providing earnings guidance on a GAAP basis. |
For more information on UAL's third-quarter and full-year 2019 guidance, please visit ir.united.com for the company's investor update.
Second-Quarter 2019 Highlights
Customer Experience
- United Polaris lounge at San Francisco International Airport voted best business class lounge in the world by the 2019 World Airline Awards from Skytrax.
- Introduced ConnectionSaver, a new tool dedicated to improving the experience for customers connecting from one United flight to the next, while ensuring those who have already boarded the aircraft arrive at their destination on time.
- Began flight operations at LaGuardia Airport's new Terminal B Eastern Concourse and opened newest United Club - conveniently located inside security with more than 10,500 square feet with sweeping views of the tarmac.
- Awarded the "People's Voice" Webby Award in the "Business and Finance" category for reimagined mobile app, which debuted earlier this year.
- Partnered with luxury skincare line Sunday Riley on new United Polaris amenity kits.
- Awarded the Crystal Cabin Award for Inflight Entertainment and Connectivity for new onboard entertainment.
- Received IDG's CIO 100 Award for innovative customer volunteer solicitation program.
Operations
- Served nearly 43 million passengers, the most ever for United in the second quarter.
- Achieved top-tier on-time departures rate performance versus the major U.S. airlines, despite headwinds caused by unusually high weather and ATC delays.
- For the second quarter United had the second-best completion factor and the second fewest cancellations among the major U.S. airlines.
Employees
- Received "Best-of-the-Best" award for commitment to diversity and inclusion by the National LGBT Chamber of Commerce (NGLCC) and the National Business Inclusion Consortium (NBIC), demonstrating the airline's industry-leading results across all diverse segments and its commitment to building a more diverse economy.
- Honored with the "DiversityInc Top 50" designation, lauding the airline's leadership in promoting diversity through talent development, leadership accountability and a top supplier diversity program.
- Expect profit sharing for 2019 to be about 20 percent higher per participating employee year-over-year.
- Hosted more than half of the company's 25,000 flight attendants at 17 separate Backstage 2019 events, which are designed to underscore the important role flight attendants play in delivering great service.
Network
- Started 34 new domestic and international routes, including brand-new summer service between New York/Newark and Prague, and the only nonstop service between the United States and Naples, Italy.
- Resumed popular seasonal service on 28 routes offering customers more access than ever before to connect to 54 countries around the world on United's industry-leading global network.
- Announced the only nonstop service from the United States to Cape Town, South Africa, and announced a second daily nonstop service between San Francisco and Hong Kong.
- Launched ninth daily nonstop flight between the United States and Germany from its hub at Denver International Airport, becoming the only U.S. airline connecting Denver to Frankfurt nonstop.
- Tentatively granted a total of four daily nonstop flights to Tokyo Haneda Airport from United's hubs at Newark Liberty International Airport, Chicago O'Hare International Airport, Washington Dulles International Airport and Los Angeles International Airport.
- Unveiled 2019 college football flying schedule, adding around 10,000 seats between its hubs and popular game destinations and, for the first time, adding several point-to-point flights enabling fans to fly nonstop from one college town to another.
- Entered into a new alliance agreement with New Delhi-based airline Vistara - further expanding the airline's global route network to more than 20 destinations throughout India and expected to begin in the fall.
Fleet
- Unveiled next paint design, which brings a refreshed look to its fleet, serving as a visual representation of the airline's ongoing brand evolution while staying true to the history it has developed over the past 93 years of proudly serving customers around the world.
- Took delivery of two Boeing 787-10 aircraft, two used Airbus A319 aircraft, and seven Embraer E175 aircraft operated by our regional partners.
- Signed agreement to purchase 19 used Boeing 737-700 aircraft with deliveries expected beginning in December.
Community and Environment
- Made history with the departure of the "Flight for the Planet," the most eco-friendly commercial flight of its kind in the history of aviation, becoming the first known airline to demonstrate all of the following key actions on a single commercial flight: utilization of sustainable aviation biofuel, zero cabin waste efforts, carbon offsetting, and operational efficiencies.
- Became the first public company to be inducted into Pride Live's Stonewall Ambassador program in recognition of the airline's commitment to LGBTQ+ equality.
- Reached a milestone of 1 million meals packed for charity partner Rise Against Hunger, a global nonprofit, working to end hunger by providing food and life-changing aid to the world's most vulnerable and creating a global commitment to mobilize critical resources.
- Renewed contract with Boston-based World Energy, agreeing to purchase up to 10 million gallons of cost-competitive, commercial-scale, sustainable aviation biofuel over the next two years.
- Revealed the two winning designs for Her Art Here, a first-of-its-kind contest designed to find and uplift underrepresented women artists by providing a chance to have their work painted on a canvas like no other - a United Airlines aircraft. The painted aircraft will begin flying in the fall.
- Announced new and exciting opportunities to help customers celebrate Pride Month through MileagePlus Exclusives benefiting United charity partner The Trevor Project.
Earnings Call
UAL will hold a conference call to discuss its second-quarter 2019 financial results and its financial and operational outlook for third-quarter and full-year 2019 on Wednesday, July 17, at 9:30 a.m. Central time /10:30 a.m. Eastern time. A live, listen-only webcast of the conference call will be available at ir.united.com. The webcast will be available for replay within 24 hours of the conference call and then archived on the website for three months.
Every customer. Every flight. Every day.
In 2019, United is focusing more than ever on its commitment to its customers, looking at every aspect of its business to ensure that the carrier keeps customers' best interests at the heart of its service. In addition to today's announcement, United recently announced that luxury skincare line Sunday Riley will make products exclusively for United customers to experience in amenity kits, released a re-imagined version of the most downloaded app in the airline industry, introduced ConnectionSaver, a new tool dedicated to improving the experience for customers connecting from one United flight to the next and made DIRECTV free for every passenger on 211 aircraft, offering more than 100 channels on seat back monitors on more than 30,000 seats.
About United
United's shared purpose is "Connecting People. Uniting the World." We are more focused than ever on our commitment to customers through a series of innovations and improvements designed to help build a great experience: Every customer. Every flight. Every day. Together, United Airlines and United Express operate approximately 4,900 flights a day to 356 airports across five continents. In 2018, United and United Express operated more than 1.7 million flights carrying more than 158 million customers. United is proud to have the world's most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C. United operates 783 mainline aircraft and the airline's United Express carriers operate 561 regional aircraft. United is a founding member of Star Alliance, which provides service to 193 countries via 28 member airlines. For more information, visit united.com, follow @United on Twitter and Instagram or connect on Facebook. The common stock of United's parent, United Airlines Holdings, Inc., is traded on the Nasdaq under the symbol "UAL".
Safe Harbor Statement under the Private Securities Litigation Reform Act of 1995: Certain statements included in this release are forward-looking and thus reflect our current expectations and beliefs with respect to certain current and future events and anticipated financial and operating performance. Such forward-looking statements are and will be subject to many risks and uncertainties relating to our operations and business environment that may cause actual results to differ materially from any future results expressed or implied in such forward-looking statements. Words such as "expects," "will," "plans," "anticipates," "indicates," "believes," "estimates," "forecast," "guidance," "outlook," "goals," "targets" and similar expressions are intended to identify forward-looking statements. Additionally, forward-looking statements include statements that do not relate solely to historical facts, such as statements which identify uncertainties or trends, discuss the possible future effects of current known trends or uncertainties, or which indicate that the future effects of known trends or uncertainties cannot be predicted, guaranteed or assured. All forward-looking statements in this release are based upon information available to us on the date of this release. We undertake no obligation to publicly update or revise any forward-looking statement, whether as a result of new information, future events, changed circumstances or otherwise, except as required by applicable law. Our actual results could differ materially from these forward-looking statements due to numerous factors including, without limitation, the following: our ability to execute our strategic operating plan, including our growth, revenue-generating and cost-control initiatives; general economic conditions (including interest rates, foreign currency exchange rates, investment or credit market conditions, crude oil prices, costs of aircraft fuel and energy refining capacity in relevant markets); risks of doing business globally, including instability and political developments that may impact our operations in certain countries; demand for travel and the impact that global economic and political conditions have on customer travel patterns; our capacity decisions and the capacity decisions of our competitors; competitive pressures on pricing and on demand; changes in aircraft fuel prices; disruptions in our supply of aircraft fuel; our ability to cost-effectively hedge against increases in the price of aircraft fuel, if we decide to do so; the effects of any technology failures or cybersecurity breaches; disruptions to services provided by third-party service providers; potential reputational or other impact from adverse events involving our aircraft or operations, the aircraft or operations of our regional carriers or our code share partners or the aircraft or operations of another airline; our ability to attract and retain customers; the effects of any terrorist attacks, international hostilities or other security events, or the fear of such events; the mandatory grounding of aircraft in our fleet; disruptions to our regional network; the impact of regulatory, investigative and legal proceedings and legal compliance risks; the success of our investments in other airlines, including in other parts of the world; industry consolidation or changes in airline alliances; the ability of other air carriers with whom we have alliances or partnerships to provide the services contemplated by the respective arrangements with such carriers; costs associated with any modification or termination of our aircraft orders; disruptions in the availability of aircraft, parts or support from our suppliers; our ability to maintain satisfactory labor relations and the results of any collective bargaining agreement process with our union groups; any disruptions to operations due to any potential actions by our labor groups; labor costs; an outbreak of a disease that affects travel demand or travel behavior; the impact of any management changes; extended interruptions or disruptions in service at major airports where we operate; U.S. or foreign governmental legislation, regulation and other actions (including Open Skies agreements, environmental regulations and the United Kingdom's withdrawal from the European Union); the seasonality of the airline industry; weather conditions; the costs and availability of aviation and other insurance; the costs and availability of financing; our ability to maintain adequate liquidity; our ability to comply with the terms of our various financing arrangements; our ability to realize the full value of our intangible assets and long-lived assets;-; and other risks and uncertainties set forth under Part I, Item 1A., "Risk Factors," of our Annual Report on Form 10-K for the fiscal year ended December 31, 2018, as well as other risks and uncertainties set forth from time to time in the reports we file with the U.S. Securities and Exchange Commission.
-tables attached-
On January 1, 2019, United Airlines Holdings, Inc. ("UAL") adopted Accounting Standards Update No. 2016-02, Leases ("Topic 842"). As such, certain previously reported 2018 figures are adjusted in this report on a basis consistent with Topic 842.
UNITED AIRLINES HOLDINGS, INC. | |||||||||||||||||||||||
STATEMENTS OF CONSOLIDATED OPERATIONS (UNAUDITED) | |||||||||||||||||||||||
Three Months Ended | % | Six Months Ended June 30, | % | ||||||||||||||||||||
(In millions, except per share data) | 2019 | 2018 | (Decrease) | 2019 | 2018 | (Decrease) | |||||||||||||||||
Operating revenue: | |||||||||||||||||||||||
Passenger | $ | 10,486 | $ | 9,880 | 6.1 | $ | 19,211 | $ | 18,030 | 6.6 | |||||||||||||
Cargo | 295 | 314 | (6.1) | 581 | 607 | (4.3) | |||||||||||||||||
Other operating revenue | 621 | 583 | 6.5 | 1,199 | 1,172 | 2.3 | |||||||||||||||||
Total operating revenue | 11,402 | 10,777 | 5.8 | 20,991 | 19,809 | 6.0 | |||||||||||||||||
Operating expense: | |||||||||||||||||||||||
Salaries and related costs | 3,057 | 2,878 | 6.2 | 5,930 | 5,604 | 5.8 | |||||||||||||||||
Aircraft fuel | 2,385 | 2,390 | (0.2) | 4,408 | 4,355 | 1.2 | |||||||||||||||||
Regional capacity purchase | 715 | 693 | 3.2 | 1,403 | 1,323 | 6.0 | |||||||||||||||||
Landing fees and other rent | 660 | 625 | 5.6 | 1,248 | 1,204 | 3.7 | |||||||||||||||||
Depreciation and amortization | 560 | 538 | 4.1 | 1,107 | 1,062 | 4.2 | |||||||||||||||||
Aircraft maintenance materials and outside repairs | 421 | 438 | (3.9) | 829 | 878 | (5.6) | |||||||||||||||||
Distribution expenses | 442 | 393 | 12.5 | 802 | 735 | 9.1 | |||||||||||||||||
Aircraft rent | 73 | 119 | (38.7) | 154 | 246 | (37.4) | |||||||||||||||||
Special charges (B) | 71 | 129 | NM | 89 | 169 | NM | |||||||||||||||||
Other operating expenses | 1,546 | 1,429 | 8.2 | 3,054 | 2,826 | 8.1 | |||||||||||||||||
Total operating expense | 9,930 | 9,632 | 3.1 | 19,024 | 18,402 | 3.4 | |||||||||||||||||
Operating income | 1,472 | 1,145 | 28.6 | 1,967 | 1,407 | 39.8 | |||||||||||||||||
Operating margin | 12.9 | % | 10.6 | % | 2.3 | pts. | 9.4 | % | 7.1 | % | 2.3 | pts. | |||||||||||
Adjusted operating margin (Non-GAAP) (A) | 13.5 | % | 11.8 | % | 1.7 | pts. | 9.8 | % | 8.0 | % | 1.8 | pts. | |||||||||||
Nonoperating income (expense): | |||||||||||||||||||||||
Interest expense | (191) | (163) | 17.2 | (379) | (325) | 16.6 | |||||||||||||||||
Interest capitalized | 21 | 12 | 75.0 | 43 | 30 | 43.3 | |||||||||||||||||
Interest income | 38 | 25 | 52.0 | 67 | 42 | 59.5 | |||||||||||||||||
Miscellaneous, net (B) | 14 | (164) | NM | 23 | (117) | NM | |||||||||||||||||
Total nonoperating expense | (118) | (290) | (59.3) | (246) | (370) | (33.5) | |||||||||||||||||
Income before income taxes | 1,354 | 855 | 58.4 | 1,721 | 1,037 | 66.0 | |||||||||||||||||
Pre-tax margin | 11.9 | % | 7.9 | % | 4.0 | pts. | 8.2 | % | 5.2 | % | 3.0 | pts. | |||||||||||
Adjusted pre-tax margin (Non-GAAP) (A) | 12.4 | % | 10.4 | % | 2.0 | pts. | 8.6 | % | 6.5 | % | 2.1 | pts. | |||||||||||
Income tax expense (D) | 302 | 172 | 75.6 | 377 | 209 | 80.4 | |||||||||||||||||
Net income | $ | 1,052 | $ | 683 | 54.0 | $ | 1,344 | $ | 828 | 62.3 | |||||||||||||
Diluted earnings per share | $ | 4.02 | $ | 2.48 | 62.1 | $ | 5.07 | $ | 2.95 | 71.9 | |||||||||||||
Diluted weighted average shares | 261.6 | 275.6 | (5.1) | 264.9 | 280.2 | (5.5) | |||||||||||||||||
NM Not meaningful |
UNITED AIRLINES HOLDINGS, INC. | ||||||||||||
PASSENGER REVENUE INFORMATION AND STATISTICS | ||||||||||||
Passenger revenue information is as follows: | ||||||||||||
2Q 2019 Passenger Revenue (millions) | Passenger Revenue vs. 2Q 2018 | PRASM vs. 2Q 2018 | Yield vs. 2Q 2018 | Available Seat Miles vs. 2Q 2018 | 2Q 2019 | |||||||
Domestic | $ | 6,547 | 5.9% | 1.9% | 1.5% | 4.0% | 41,484 | |||||
Atlantic | 1,927 | 5.6% | 0.6% | (1.5%) | 5.0% | 14,114 | ||||||
Pacific | 1,135 | 2.9% | 2.8% | (1.1%) | 0.1% | 10,753 | ||||||
Latin America | 877 | 13.6% | 9.1% | 6.5% | 4.1% | 6,889 | ||||||
International | 3,939 | 6.5% | 3.2% | 0.4% | 3.1% | 31,756 | ||||||
Consolidated | $ | 10,486 | 6.1% | 2.5% | 1.0% | 3.6% | 73,240 | |||||
Select operating statistics are as follows: | |||||||||||||||||||||||
Three Months Ended June 30, | % Increase/ (Decrease) | Six Months Ended June 30, | % Increase/ (Decrease) | ||||||||||||||||||||
2019 | 2018 | 2019 | 2018 | ||||||||||||||||||||
Passengers (thousands) | 42,592 | 41,058 | 3.7 | 79,046 | 75,553 | 4.6 | |||||||||||||||||
Revenue passenger miles (millions) | 63,001 | 59,945 | 5.1 | 116,098 | 109,794 | 5.7 | |||||||||||||||||
Available seat miles (millions) | 73,240 | 70,702 | 3.6 | 138,885 | 132,679 | 4.7 | |||||||||||||||||
Passenger load factor: | |||||||||||||||||||||||
Consolidated | 86.0 | % | 84.8 | % | 1.2 | pts. | 83.6 | % | 82.8 | % | 0.8 | pts. | |||||||||||
Domestic | 87.5 | % | 87.1 | % | 0.4 | pts. | 85.2 | % | 85.1 | % | 0.1 | pts. | |||||||||||
International | 84.0 | % | 81.7 | % | 2.3 | pts. | 81.5 | % | 79.7 | % | 1.8 | pts. | |||||||||||
Passenger revenue per available seat mile (cents) | 14.32 | 13.97 | 2.5 | 13.83 | 13.59 | 1.8 | |||||||||||||||||
Total revenue per available seat mile (cents) | 15.57 | 15.24 | 2.2 | 15.11 | 14.93 | 1.2 | |||||||||||||||||
Average yield per revenue passenger mile (cents) | 16.64 | 16.48 | 1.0 | 16.55 | 16.42 | 0.8 | |||||||||||||||||
Cargo ton miles (millions) | 831 | 855 | (2.8) | 1,636 | 1,672 | (2.2) | |||||||||||||||||
Aircraft in fleet at end of period | 1,344 | 1,308 | 2.8 | 1,344 | 1,308 | 2.8 | |||||||||||||||||
Average stage length (miles) | 1,469 | 1,460 | 0.6 | 1,459 | 1,452 | 0.5 | |||||||||||||||||
Average full-time equivalent employees | 90,779 | 86,743 | 4.7 | 89,761 | 86,157 | 4.2 | |||||||||||||||||
Average aircraft fuel price per gallon | $ | 2.16 | $ | 2.26 | (4.4) | $ | 2.11 | $ | 2.19 | (3.7) | |||||||||||||
Fuel gallons consumed (millions) | 1,102 | 1,058 | 4.2 | 2,087 | 1,990 | 4.9 | |||||||||||||||||
Note: See Part II, Item 6, Selected Financial Data, of UAL's Annual Report on Form 10-K for the fiscal year ended December 31, 2018, for definitions of these statistics. |
UNITED AIRLINES HOLDINGS, INC. | |||||||
CONDENSED CONSOLIDATED BALANCE SHEETS (UNAUDITED) | |||||||
(In millions) | June 30, 2019 | December 31, 2018 | |||||
ASSETS | |||||||
Current assets: | |||||||
Cash and cash equivalents | $ | 3,221 | $ | 1,694 | |||
Short-term investments | 2,223 | 2,256 | |||||
Receivables, less allowance for doubtful accounts | 1,762 | 1,426 | |||||
Aircraft fuel, spare parts and supplies, less obsolescence allowance | 996 | 985 | |||||
Prepaid expenses and other | 708 | 733 | |||||
Total current assets | 8,910 | 7,094 | |||||
Total operating property and equipment, net | 28,918 | 27,399 | |||||
Operating lease right-of-use assets | 4,908 | 5,262 | |||||
Other assets: | |||||||
Goodwill | 4,523 | 4,523 | |||||
Intangibles, less accumulated amortization | 3,129 | 3,159 | |||||
Restricted cash | 105 | 105 | |||||
Notes receivable, net | 518 | 516 | |||||
Investments in affiliates and other, net | 1,139 | 966 | |||||
Total other assets | 9,414 | 9,269 | |||||
Total assets | $ | 52,150 | $ | 49,024 | |||
LIABILITIES AND STOCKHOLDERS' EQUITY | |||||||
Current liabilities: | |||||||
Advance ticket sales | $ | 6,126 | $ | 4,381 | |||
Accounts payable | 3,033 | 2,363 | |||||
Frequent flyer deferred revenue | 2,435 | 2,286 | |||||
Accrued salaries and benefits | 1,871 | 2,184 | |||||
Current maturities of long-term debt | 1,255 | 1,230 | |||||
Current maturities of finance leases | 117 | 123 | |||||
Current maturities of operating leases | 637 | 719 | |||||
Other | 604 | 553 | |||||
Total current liabilities | 16,078 | 13,839 | |||||
Long-term debt and other long-term liabilities and deferred credits: | |||||||
Long-term debt | 12,938 | 12,215 | |||||
Long-term obligations under finance leases | 202 | 224 | |||||
Long-term obligations under operating leases | 5,034 | 5,276 | |||||
Frequent flyer deferred revenue | 2,763 | 2,719 | |||||
Postretirement benefit liability | 1,277 | 1,295 | |||||
Pension liability | 1,366 | 1,576 | |||||
Deferred income taxes | 1,192 | 828 | |||||
Other | 980 | 1,010 | |||||
Total long-term debt and other long-term liabilities and deferred credits: | 25,752 | 25,143 | |||||
Stockholders' equity | 10,320 | 10,042 | |||||
Total liabilities and stockholders' equity | $ | 52,150 | $ | 49,024 | |||
UNITED AIRLINES HOLDINGS, INC. | |||||||
CONDENSED STATEMENTS OF CONSOLIDATED CASH FLOWS (UNAUDITED) | |||||||
(In millions) | Six Months Ended June 30, | ||||||
2019 | 2018 | ||||||
Cash Flows from Operating Activities: | |||||||
Net cash provided by operating activities | $ | 4,625 | $ | 4,152 | |||
Cash Flows from Investing Activities: | |||||||
Capital expenditures | (2,467) | (1,671) | |||||
Purchases of short-term and other investments | (1,443) | (1,326) | |||||
Proceeds from sale of short-term and other investments | 1,484 | 1,455 | |||||
Investment in affiliates | (27) | (139) | |||||
Loans made to others | — | (10) | |||||
Other, net | 17 | 38 | |||||
Net cash used in investing activities | (2,436) | (1,653) | |||||
Cash Flows from Financing Activities: | |||||||
Proceeds from issuance of long-term debt | 996 | 1,241 | |||||
Payments of long-term debt | (473) | (1,294) | |||||
Repurchases of common stock | (1,062) | (969) | |||||
Principal payments under finance leases | (63) | (35) | |||||
Capitalized financing costs | (30) | (25) | |||||
Other, net | (30) | (17) | |||||
Net cash used in financing activities | (662) | (1,099) | |||||
Net increase in cash, cash equivalents and restricted cash | 1,527 | 1,400 | |||||
Cash, cash equivalents and restricted cash at beginning of the period | 1,799 | 1,591 | |||||
Cash, cash equivalents and restricted cash at end of the period | $ | 3,326 | $ | 2,991 | |||
Investing and Financing Activities Not Affecting Cash: | |||||||
Property and equipment acquired through the issuance of debt | $ | 220 | $ | 125 | |||
Operating lease conversions to finance lease | 36 | — | |||||
Right-of-use assets acquired through operating leases | 99 | 103 | |||||
Property and equipment acquired through finance leases | 8 | — | |||||
UNITED AIRLINES HOLDINGS, INC. | |||
RETURN ON INVESTED CAPITAL (ROIC)—Non-GAAP | |||
ROIC is a non-GAAP financial measure that UAL believes provides useful supplemental information for management and investors by measuring the effectiveness of the company's operations' use of invested capital to generate profits. | |||
(in millions) | Twelve Months Ended June 30, 2019 | ||
Net Operating Profit After Tax ("NOPAT") | |||
Pre-tax income | $ | 3,332 | |
Adjustments: | |||
Special charges and mark-to-market ("MTM") gains on financial instruments: | |||
Impairment of assets | 312 | ||
Termination of a maintenance service agreement | 64 | ||
Severance and benefit costs | 28 | ||
MTM gains on financial instruments | (136) | ||
(Gains) losses on sale of assets and other special charges | 3 | ||
Pre-tax income excluding special charges and MTM gains on financial instruments (Non-GAAP) | 3,603 | ||
add: Interest expense (net of income tax benefit) (a) | 721 | ||
add: Interest component of capitalized aircraft rent (net of income tax benefit) (a) | 195 | ||
add: Net interest on pension (net of income tax benefit) (a) | (11) | ||
less: Income taxes paid | (13) | ||
NOPAT (Non-GAAP) | $ | 4,495 | |
Average Invested Capital (five-quarter average) | |||
Total assets | $ | 50,076 | |
less: Non-interest bearing liabilities (b) | (17,495) | ||
Average invested capital (Non-GAAP) | $ | 32,581 | |
ROIC (Non-GAAP) | 13.8 | % | |
(a) | Income tax benefit measured based on the effective cash tax rate. The effective cash tax rate is calculated by dividing cash taxes paid by pre-tax income excluding special charges and MTM gains and losses on financial instruments. For the twelve months ended June 30, 2019, the effective cash tax rate was 0.4%. |
(b) | Non-interest bearing liabilities include advance ticket sales, frequent flyer deferred revenue, deferred income taxes and other non-interest bearing liabilities. |
UNITED AIRLINES HOLDINGS, INC. | |||||||||||||||||
NON-GAAP FINANCIAL RECONCILIATION | |||||||||||||||||
(A) UAL evaluates its financial performance utilizing various accounting principles generally accepted in the United States of America (GAAP) and Non-GAAP financial measures, including adjusted operating income (loss), adjusted operating margin, adjusted pre-tax income (loss), adjusted pre-tax margin, adjusted net income (loss), adjusted diluted earnings (loss) per share and CASM, excluding special charges, third-party business expenses, fuel, and profit sharing, among others. UAL believes that adjusting for special charges is useful to investors because special charges are not indicative of UAL's ongoing performance. UAL believes that adjusting for MTM gains and losses on financial instruments is useful to investors because those unrealized gains or losses may not ultimately be realized on a cash basis. UAL believes that adjusting for interest expense related to finance leases of Embraer ERJ 145 aircraft is useful to investors because of the accelerated recognition of interest expense. | |||||||||||||||||
CASM is a common metric used in the airline industry to measure an airline's cost structure and efficiency. UAL reports CASM excluding special charges, third-party business expenses, fuel and profit sharing. UAL believes that adjusting for special charges is useful to investors because special charges are not indicative of UAL's ongoing performance. UAL also believes that excluding third-party business expenses, such as maintenance, ground handling and catering services for third parties and fuel sales, provides more meaningful disclosure because these expenses are not directly related to UAL's core business. UAL also believes that excluding fuel costs from certain measures is useful to investors because it provides an additional measure of management's performance excluding the effects of a significant cost item over which management has limited influence. UAL excludes profit sharing because this exclusion allows investors to better understand and analyze our operating cost performance and provides a more meaningful comparison of our core operating costs to the airline industry. | |||||||||||||||||
Reconciliations of reported non-GAAP financial measures to the most directly comparable GAAP financial measures are included below. | |||||||||||||||||
Three Months Ended June 30, | % Increase/ | Six Months Ended June 30, | % Increase/ | ||||||||||||||
2019 | 2018 | (Decrease) | 2019 | 2018 | (Decrease) | ||||||||||||
CASM (cents) | |||||||||||||||||
Cost per available seat mile (CASM) (GAAP) | 13.56 | 13.62 | (0.4) | 13.70 | 13.87 | (1.2) | |||||||||||
Special charges (B) | 0.10 | 0.18 | NM | 0.07 | 0.13 | NM | |||||||||||
Third-party business expenses | 0.05 | 0.04 | 25.0 | 0.05 | 0.05 | — | |||||||||||
Fuel expense | 3.26 | 3.38 | (3.6) | 3.17 | 3.28 | (3.4) | |||||||||||
Profit sharing, including taxes | 0.22 | 0.15 | 46.7 | 0.14 | 0.09 | 55.6 | |||||||||||
CASM, excluding special charges, third-party business expenses, fuel, and profit sharing (Non-GAAP) | 9.93 | 9.87 | 0.6 | 10.27 | 10.32 | (0.5) | |||||||||||
NM Not Meaningful |
UNITED AIRLINES HOLDINGS, INC. | |||||||||||||||||||||||||||||
NON-GAAP FINANCIAL RECONCILIATION (Continued) | |||||||||||||||||||||||||||||
Three Months Ended June 30, | $ Increase/ | % Increase/ | Six Months Ended June 30, | $ Increase/ | % Increase/ | ||||||||||||||||||||||||
(in millions) | 2019 | 2018 | (Decrease) | (Decrease) | 2019 | 2018 | (Decrease) | (Decrease) | |||||||||||||||||||||
Operating expenses (GAAP) | $ | 9,930 | $ | 9,632 | $ | 298 | 3.1 | $ | 19,024 | $ | 18,402 | $ | 622 | 3.4 | |||||||||||||||
Special charges (B) | 71 | 129 | (58) | NM | 89 | 169 | (80) | NM | |||||||||||||||||||||
Operating expenses, excluding special charges | 9,859 | 9,503 | 356 | 3.7 | 18,935 | 18,233 | 702 | 3.9 | |||||||||||||||||||||
Adjusted to exclude: | |||||||||||||||||||||||||||||
Third-party business expenses | 41 | 29 | 12 | 41.4 | 71 | 60 | 11 | 18.3 | |||||||||||||||||||||
Fuel expense | 2,385 | 2,390 | (5) | (0.2) | 4,408 | 4,355 | 53 | 1.2 | |||||||||||||||||||||
Profit sharing, including taxes | 161 | 108 | 53 | 49.1 | 194 | 125 | 69 | 55.2 | |||||||||||||||||||||
Adjusted operating expenses (Non-GAAP) | $ | 7,272 | $ | 6,976 | $ | 296 | 4.2 | $ | 14,262 | $ | 13,693 | $ | 569 | 4.2 | |||||||||||||||
Operating income (GAAP) | $ | 1,472 | $ | 1,145 | $ | 327 | 28.6 | $ | 1,967 | $ | 1,407 | $ | 560 | 39.8 | |||||||||||||||
Adjusted to exclude: | |||||||||||||||||||||||||||||
Special charges (B) | 71 | 129 | (58) | NM | 89 | 169 | (80) | NM | |||||||||||||||||||||
Adjusted operating income (Non-GAAP) | $ | 1,543 | $ | 1,274 | $ | 269 | 21.1 | $ | 2,056 | $ | 1,576 | $ | 480 | 30.5 | |||||||||||||||
Pre-tax income (GAAP) | $ | 1,354 | $ | 855 | $ | 499 | 58.4 | $ | 1,721 | $ | 1,037 | $ | 684 | 66.0 | |||||||||||||||
Adjusted to exclude: | |||||||||||||||||||||||||||||
Special charges (B) | 71 | 129 | (58) | NM | 89 | 169 | (80) | NM | |||||||||||||||||||||
MTM (gains) losses on financial instruments (B) | (34) | 135 | (169) | NM | (51) | 90 | (141) | NM | |||||||||||||||||||||
Interest expense on ERJ 145 finance leases (C) | 25 | — | 25 | NM | 46 | — | 46 | NM | |||||||||||||||||||||
Adjusted pre-tax income (Non-GAAP) | $ | 1,416 | $ | 1,119 | $ | 297 | 26.5 | $ | 1,805 | $ | 1,296 | $ | 509 | 39.3 | |||||||||||||||
Net income (GAAP) | $ | 1,052 | $ | 683 | $ | 369 | 54.0 | $ | 1,344 | $ | 828 | $ | 516 | 62.3 | |||||||||||||||
Adjusted to exclude: | |||||||||||||||||||||||||||||
Special charges (B) | 71 | 129 | (58) | NM | 89 | 169 | (80) | NM | |||||||||||||||||||||
MTM (gains) losses on financial instruments (B) | (34) | 135 | (169) | NM | (51) | 90 | (141) | NM | |||||||||||||||||||||
Interest expense on ERJ 145 finance leases (C) | 25 | — | 25 | NM | 46 | — | 46 | NM | |||||||||||||||||||||
Income tax benefit related to adjustments above | (14) | (59) | 45 | NM | (19) | (58) | 39 | NM | |||||||||||||||||||||
Adjusted net income (Non-GAAP) | $ | 1,100 | $ | 888 | $ | 212 | 23.9 | $ | 1,409 | $ | 1,029 | $ | 380 | 36.9 | |||||||||||||||
Diluted earnings per share (GAAP) | $ | 4.02 | $ | 2.48 | $ | 1.54 | 62.1 | $ | 5.07 | $ | 2.95 | $ | 2.12 | 71.9 | |||||||||||||||
Adjusted to exclude: | |||||||||||||||||||||||||||||
Special charges (B) | 0.27 | 0.47 | (0.20) | NM | 0.34 | 0.60 | (0.26) | NM | |||||||||||||||||||||
MTM (gains) losses on financial instruments (B) | (0.13) | 0.49 | (0.62) | NM | (0.19) | 0.32 | (0.51) | NM | |||||||||||||||||||||
Interest expense on ERJ 145 finance leases (C) | 0.10 | — | 0.10 | NM | 0.17 | — | 0.17 | NM | |||||||||||||||||||||
Income tax benefit related to adjustments | (0.05) | (0.22) | 0.17 | NM | (0.07) | (0.20) | 0.13 | NM | |||||||||||||||||||||
Adjusted diluted earnings per share (Non-GAAP) | $ | 4.21 | $ | 3.22 | $ | 0.99 | 30.7 | $ | 5.32 | $ | 3.67 | $ | 1.65 | 45.0 | |||||||||||||||
NM Not Meaningful |
UNITED AIRLINES HOLDINGS, INC. | |||||||||||||||
NON-GAAP FINANCIAL RECONCILIATION (Continued) | |||||||||||||||
UAL believes that adjusting capital expenditures for assets acquired through the issuance of debt and finance leases is useful to investors in order to appropriately reflect the total amounts spent on capital expenditures. UAL also believes that adjusting net cash provided by operating activities for capital expenditures and adjusted capital expenditures is useful to allow investors to evaluate the company's ability to generate cash that is available for debt service or general corporate initiatives. | |||||||||||||||
Three Months Ended June 30, | Six Months Ended June 30, | ||||||||||||||
Capital Expenditures (in millions) | 2019 | 2018 | 2019 | 2018 | |||||||||||
Capital expenditures (GAAP) | $ | 858 | $ | 727 | $ | 2,467 | $ | 1,671 | |||||||
Property and equipment acquired through the issuance of debt | 128 | 65 | 220 | 125 | |||||||||||
Property and equipment acquired through finance leases | — | — | 8 | — | |||||||||||
Adjusted capital expenditures (Non-GAAP) | $ | 986 | $ | 792 | $ | 2,695 | $ | 1,796 | |||||||
Free Cash Flow (in millions) | |||||||||||||||
Net cash provided by operating activities (GAAP) | $ | 2,710 | $ | 2,443 | $ | 4,625 | $ | 4,152 | |||||||
Less capital expenditures | 858 | 727 | 2,467 | 1,671 | |||||||||||
Free cash flow, net of financings (Non-GAAP) | $ | 1,852 | $ | 1,716 | $ | 2,158 | $ | 2,481 | |||||||
Net cash provided by operating activities (GAAP) | $ | 2,710 | $ | 2,443 | $ | 4,625 | $ | 4,152 | |||||||
Less adjusted capital expenditures (Non-GAAP) | 986 | 792 | 2,695 | 1,796 | |||||||||||
Free cash flow (Non-GAAP) | $ | 1,724 | $ | 1,651 | $ | 1,930 | $ | 2,356 | |||||||
UNITED AIRLINES HOLDINGS, INC. | |||||||||||||||
NOTES (UNAUDITED) | |||||||||||||||
(B) Special charges and MTM (gains) losses on financial instruments include the following: | |||||||||||||||
Three Months Ended June 30, | Six Months Ended June 30, | ||||||||||||||
(In millions) | 2019 | 2018 | 2019 | 2018 | |||||||||||
Operating: | |||||||||||||||
Impairment of assets | $ | 61 | $ | 111 | $ | 69 | $ | 134 | |||||||
Severance and benefit costs | 6 | 11 | 12 | 25 | |||||||||||
(Gains) losses on sale of assets and other special charges | 4 | 7 | 8 | 10 | |||||||||||
Total special charges | 71 | 129 | 89 | 169 | |||||||||||
Nonoperating MTM (gains) losses on financial instruments | (34) | 135 | (51) | 90 | |||||||||||
Total special charges and MTM (gains) losses on financial instruments | 37 | 264 | 38 | 259 | |||||||||||
Income tax benefit | (8) | (59) | (8) | (58) | |||||||||||
Total special charges and MTM (gains) losses on financial instruments, net of income tax | $ | 29 | $ | 205 | $ | 30 | $ | 201 | |||||||
Impairment of assets: During the three months ended June 30, 2019, the company recorded a $47 million impairment for aircraft engines removed from operations, a $6 million charge for the early termination of several regional aircraft finance leases and $8 million in other miscellaneous impairments. During the six months ended June 30, 2019, in addition to the charges described above, the company recorded an $8 million fair value adjustment for aircraft purchased off lease. |
In May 2018, the Brazil–United States open skies agreement was ratified, which provides air carriers with unrestricted access between the United States and Brazil. The company determined that the approval of the open skies agreement impaired the entire value of its Brazil route authorities because the agreement removes all limitations or reciprocity requirements for flights between the United States and Brazil. Accordingly, the company recorded a $105 million special charge to write off the entire value of the intangible asset associated with its Brazil routes. For the three and six months ended June 30, 2018, the company also recorded $6 million and $29 million, respectively, of fair value adjustments related to aircraft purchased off lease and other impairments related to certain fleet types and international slots no longer in use. |
Severance and benefit costs: During the three and six months ended June 30, 2019, the company recorded $6 million and $10 million, respectively, of management severance. During the six months ended June 30, 2019, the company recorded $2 million of severance and benefit costs primarily related to a voluntary early-out program for its technicians and related employees represented by the International Brotherhood of Teamsters. In the first quarter of 2017, approximately 1,000 technicians and related employees elected to voluntarily separate from the company and received a severance payment, with a maximum value of $100,000 per participant, based on years of service, with retirement dates through early 2019. |
During the three and six months ended June 30, 2018, the company recorded $6 million and $14 million, respectively, of severance and benefit costs related to the voluntary early-out program for its technicians and related employees, and $5 million and $11 million, respectively, of management severance. |
MTM gains and losses on financial instruments: During the three and six months ended June 30, 2019, the company recorded gains of $38 million and $52 million, respectively, for the change in market value of its investment in Azul Linhas Aéreas Brasileiras S.A. ("Azul"). During the three and six months ended June 30, 2019, the company recorded losses of $4 million and $1 million, respectively, for the change in fair value of certain derivative assets related to equity of Avianca Holdings S.A. For equity investments and derivative assets subject to MTM accounting, the company records gains and losses as part of Nonoperating income (expense): Miscellaneous, net in its statements of consolidated operations. |
During the three and six months ended June 30, 2018, the company recorded losses of $135 million and $90 million, respectively, for the change in market value of its investment in Azul. |
(C) Interest expense related to finance leases of Embraer ERJ 145 aircraft |
During the third quarter of 2018, United entered into an agreement with the lessor of 54 Embraer ERJ 145 aircraft to purchase those aircraft in 2019. The provisions of the new lease agreement resulted in a change in accounting classification of these new leases from operating leases to finance leases up until the purchase date. The company recognized $25 million and $46 million of additional interest expense in the three and six months ended June 30, 2019, respectively, as a result of this change. |
(D) Effective tax rate |
The company's effective tax rate for the three and six months ended June 30, 2019 was 22.3% and 21.9%, respectively. The effective tax rate for the three and six months ended June 30, 2018 was 20.1% and 20.2%, respectively. The effective tax rate represents a blend of federal, state and foreign taxes and includes the impact of certain nondeductible items and the impact of a change in the company's mix of domestic and foreign earnings. |
SOURCE United Airlines
For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com
"Thanks to the outstanding and sustained efforts of 95,000 United team members, United is now consistently delivering results for our customers as well as investors as we raise the mid-point of our full-year 2019 adjusted diluted EPS3 guidance with a new range of $10.50 to $12.00," said Oscar Munoz, CEO of United Airlines. "By once again delivering strong EPS over the last three months, top-tier results are now the expectation, not the exception for United."
- Reported second-quarter net income of $1.1 billion, diluted earnings per share (EPS) of $4.02, pre-tax earnings of $1.4 billion and pre-tax margin of 11.9 percent, expanding pre-tax margin 4.0 points versus the second quarter of 2018.
- Reported second-quarter adjusted net income of $1.1 billion, adjusted diluted EPS of $4.21, adjusted pre-tax earnings of $1.4 billion and adjusted pre-tax margin of 12.4 percent, expanding adjusted pre-tax margin 2.0 points versus the second quarter of 2018.1
- Total passenger revenue increased 6.1 percent versus the second quarter of 2018.
- Consolidated second-quarter passenger revenue per available seat mile (PRASM) increased 2.5 percent year-over-year.
- Consolidated second-quarter unit cost per available seat mile (CASM) decreased 0.4 percent year-over-year.
- Consolidated second-quarter CASM, excluding special charges, third-party business expenses, fuel and profit sharing, increased 0.6 percent year-over-year.
- Repurchased $536 million of its common shares in the second quarter of 2019, at an average purchase price of $84.07 per share.
- On July 15, 2019, the company's Board of Directors authorized a new $3 billion share repurchase program.
1 Excludes special charges, the mark-to-market impact of financial instruments and imputed interest on certain finance leases. Reconciliations of non-GAAP financial measures to the most directly comparable GAAP measures are included in the tables accompanying this release. |
2 Airline history defined as post-2010 merger. |
3Excludes special charges and the mark-to-market impact of financial instruments, the nature of which are not determined at this time, and imputed interest on certain finance leases. Accordingly, UAL is not providing earnings guidance on a GAAP basis. |
For more information on UAL's third-quarter and full-year 2019 guidance, please visit ir.united.com for the company's investor update.
Second-Quarter 2019 Highlights
Customer Experience
- United Polaris lounge at San Francisco International Airport voted best business class lounge in the world by the 2019 World Airline Awards from Skytrax.
- Introduced ConnectionSaver, a new tool dedicated to improving the experience for customers connecting from one United flight to the next, while ensuring those who have already boarded the aircraft arrive at their destination on time.
- Began flight operations at LaGuardia Airport's new Terminal B Eastern Concourse and opened newest United Club - conveniently located inside security with more than 10,500 square feet with sweeping views of the tarmac.
- Awarded the "People's Voice" Webby Award in the "Business and Finance" category for reimagined mobile app, which debuted earlier this year.
- Partnered with luxury skincare line Sunday Riley on new United Polaris amenity kits.
- Awarded the Crystal Cabin Award for Inflight Entertainment and Connectivity for new onboard entertainment.
- Received IDG's CIO 100 Award for innovative customer volunteer solicitation program.
Operations
- Served nearly 43 million passengers, the most ever for United in the second quarter.
- Achieved top-tier on-time departures rate performance versus the major U.S. airlines, despite headwinds caused by unusually high weather and ATC delays.
- For the second quarter United had the second-best completion factor and the second fewest cancellations among the major U.S. airlines.
Employees
- Received "Best-of-the-Best" award for commitment to diversity and inclusion by the National LGBT Chamber of Commerce (NGLCC) and the National Business Inclusion Consortium (NBIC), demonstrating the airline's industry-leading results across all diverse segments and its commitment to building a more diverse economy.
- Honored with the "DiversityInc Top 50" designation, lauding the airline's leadership in promoting diversity through talent development, leadership accountability and a top supplier diversity program.
- Expect profit sharing for 2019 to be about 20 percent higher per participating employee year-over-year.
- Hosted more than half of the company's 25,000 flight attendants at 17 separate Backstage 2019 events, which are designed to underscore the important role flight attendants play in delivering great service.
Network
- Started 34 new domestic and international routes, including brand-new summer service between New York/Newark and Prague, and the only nonstop service between the United States and Naples, Italy.
- Resumed popular seasonal service on 28 routes offering customers more access than ever before to connect to 54 countries around the world on United's industry-leading global network.
- Announced the only nonstop service from the United States to Cape Town, South Africa, and announced a second daily nonstop service between San Francisco and Hong Kong.
- Launched ninth daily nonstop flight between the United States and Germany from its hub at Denver International Airport, becoming the only U.S. airline connecting Denver to Frankfurt nonstop.
- Tentatively granted a total of four daily nonstop flights to Tokyo Haneda Airport from United's hubs at Newark Liberty International Airport, Chicago O'Hare International Airport, Washington Dulles International Airport and Los Angeles International Airport.
- Unveiled 2019 college football flying schedule, adding around 10,000 seats between its hubs and popular game destinations and, for the first time, adding several point-to-point flights enabling fans to fly nonstop from one college town to another.
- Entered into a new alliance agreement with New Delhi-based airline Vistara - further expanding the airline's global route network to more than 20 destinations throughout India and expected to begin in the fall.
Fleet
- Unveiled next paint design, which brings a refreshed look to its fleet, serving as a visual representation of the airline's ongoing brand evolution while staying true to the history it has developed over the past 93 years of proudly serving customers around the world.
- Took delivery of two Boeing 787-10 aircraft, two used Airbus A319 aircraft, and seven Embraer E175 aircraft operated by our regional partners.
- Signed agreement to purchase 19 used Boeing 737-700 aircraft with deliveries expected beginning in December.
Community and Environment
- Made history with the departure of the "Flight for the Planet," the most eco-friendly commercial flight of its kind in the history of aviation, becoming the first known airline to demonstrate all of the following key actions on a single commercial flight: utilization of sustainable aviation biofuel, zero cabin waste efforts, carbon offsetting, and operational efficiencies.
- Became the first public company to be inducted into Pride Live's Stonewall Ambassador program in recognition of the airline's commitment to LGBTQ+ equality.
- Reached a milestone of 1 million meals packed for charity partner Rise Against Hunger, a global nonprofit, working to end hunger by providing food and life-changing aid to the world's most vulnerable and creating a global commitment to mobilize critical resources.
- Renewed contract with Boston-based World Energy, agreeing to purchase up to 10 million gallons of cost-competitive, commercial-scale, sustainable aviation biofuel over the next two years.
- Revealed the two winning designs for Her Art Here, a first-of-its-kind contest designed to find and uplift underrepresented women artists by providing a chance to have their work painted on a canvas like no other - a United Airlines aircraft. The painted aircraft will begin flying in the fall.
- Announced new and exciting opportunities to help customers celebrate Pride Month through MileagePlus Exclusives benefiting United charity partner The Trevor Project.
Earnings Call
UAL will hold a conference call to discuss its second-quarter 2019 financial results and its financial and operational outlook for third-quarter and full-year 2019 on Wednesday, July 17, at 9:30 a.m. Central time /10:30 a.m. Eastern time. A live, listen-only webcast of the conference call will be available at ir.united.com. The webcast will be available for replay within 24 hours of the conference call and then archived on the website for three months.
Every customer. Every flight. Every day.
In 2019, United is focusing more than ever on its commitment to its customers, looking at every aspect of its business to ensure that the carrier keeps customers' best interests at the heart of its service. In addition to today's announcement, United recently announced that luxury skincare line Sunday Riley will make products exclusively for United customers to experience in amenity kits, released a re-imagined version of the most downloaded app in the airline industry, introduced ConnectionSaver, a new tool dedicated to improving the experience for customers connecting from one United flight to the next and made DIRECTV free for every passenger on 211 aircraft, offering more than 100 channels on seat back monitors on more than 30,000 seats.
About United
United's shared purpose is "Connecting People. Uniting the World." We are more focused than ever on our commitment to customers through a series of innovations and improvements designed to help build a great experience: Every customer. Every flight. Every day. Together, United Airlines and United Express operate approximately 4,900 flights a day to 356 airports across five continents. In 2018, United and United Express operated more than 1.7 million flights carrying more than 158 million customers. United is proud to have the world's most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C. United operates 783 mainline aircraft and the airline's United Express carriers operate 561 regional aircraft. United is a founding member of Star Alliance, which provides service to 193 countries via 28 member airlines. For more information, visit united.com, follow @United on Twitter and Instagram or connect on Facebook. The common stock of United's parent, United Airlines Holdings, Inc., is traded on the Nasdaq under the symbol "UAL".
Safe Harbor Statement under the Private Securities Litigation Reform Act of 1995: Certain statements included in this release are forward-looking and thus reflect our current expectations and beliefs with respect to certain current and future events and anticipated financial and operating performance. Such forward-looking statements are and will be subject to many risks and uncertainties relating to our operations and business environment that may cause actual results to differ materially from any future results expressed or implied in such forward-looking statements. Words such as "expects," "will," "plans," "anticipates," "indicates," "believes," "estimates," "forecast," "guidance," "outlook," "goals," "targets" and similar expressions are intended to identify forward-looking statements. Additionally, forward-looking statements include statements that do not relate solely to historical facts, such as statements which identify uncertainties or trends, discuss the possible future effects of current known trends or uncertainties, or which indicate that the future effects of known trends or uncertainties cannot be predicted, guaranteed or assured. All forward-looking statements in this release are based upon information available to us on the date of this release. We undertake no obligation to publicly update or revise any forward-looking statement, whether as a result of new information, future events, changed circumstances or otherwise, except as required by applicable law. Our actual results could differ materially from these forward-looking statements due to numerous factors including, without limitation, the following: our ability to execute our strategic operating plan, including our growth, revenue-generating and cost-control initiatives; general economic conditions (including interest rates, foreign currency exchange rates, investment or credit market conditions, crude oil prices, costs of aircraft fuel and energy refining capacity in relevant markets); risks of doing business globally, including instability and political developments that may impact our operations in certain countries; demand for travel and the impact that global economic and political conditions have on customer travel patterns; our capacity decisions and the capacity decisions of our competitors; competitive pressures on pricing and on demand; changes in aircraft fuel prices; disruptions in our supply of aircraft fuel; our ability to cost-effectively hedge against increases in the price of aircraft fuel, if we decide to do so; the effects of any technology failures or cybersecurity breaches; disruptions to services provided by third-party service providers; potential reputational or other impact from adverse events involving our aircraft or operations, the aircraft or operations of our regional carriers or our code share partners or the aircraft or operations of another airline; our ability to attract and retain customers; the effects of any terrorist attacks, international hostilities or other security events, or the fear of such events; the mandatory grounding of aircraft in our fleet; disruptions to our regional network; the impact of regulatory, investigative and legal proceedings and legal compliance risks; the success of our investments in other airlines, including in other parts of the world; industry consolidation or changes in airline alliances; the ability of other air carriers with whom we have alliances or partnerships to provide the services contemplated by the respective arrangements with such carriers; costs associated with any modification or termination of our aircraft orders; disruptions in the availability of aircraft, parts or support from our suppliers; our ability to maintain satisfactory labor relations and the results of any collective bargaining agreement process with our union groups; any disruptions to operations due to any potential actions by our labor groups; labor costs; an outbreak of a disease that affects travel demand or travel behavior; the impact of any management changes; extended interruptions or disruptions in service at major airports where we operate; U.S. or foreign governmental legislation, regulation and other actions (including Open Skies agreements, environmental regulations and the United Kingdom's withdrawal from the European Union); the seasonality of the airline industry; weather conditions; the costs and availability of aviation and other insurance; the costs and availability of financing; our ability to maintain adequate liquidity; our ability to comply with the terms of our various financing arrangements; our ability to realize the full value of our intangible assets and long-lived assets;-; and other risks and uncertainties set forth under Part I, Item 1A., "Risk Factors," of our Annual Report on Form 10-K for the fiscal year ended December 31, 2018, as well as other risks and uncertainties set forth from time to time in the reports we file with the U.S. Securities and Exchange Commission.
-tables attached-
On January 1, 2019, United Airlines Holdings, Inc. ("UAL") adopted Accounting Standards Update No. 2016-02, Leases ("Topic 842"). As such, certain previously reported 2018 figures are adjusted in this report on a basis consistent with Topic 842.
UNITED AIRLINES HOLDINGS, INC. | |||||||||||||||||||||||
STATEMENTS OF CONSOLIDATED OPERATIONS (UNAUDITED) | |||||||||||||||||||||||
Three Months Ended | % | Six Months Ended June 30, | % | ||||||||||||||||||||
(In millions, except per share data) | 2019 | 2018 | (Decrease) | 2019 | 2018 | (Decrease) | |||||||||||||||||
Operating revenue: | |||||||||||||||||||||||
Passenger | $ | 10,486 | $ | 9,880 | 6.1 | $ | 19,211 | $ | 18,030 | 6.6 | |||||||||||||
Cargo | 295 | 314 | (6.1) | 581 | 607 | (4.3) | |||||||||||||||||
Other operating revenue | 621 | 583 | 6.5 | 1,199 | 1,172 | 2.3 | |||||||||||||||||
Total operating revenue | 11,402 | 10,777 | 5.8 | 20,991 | 19,809 | 6.0 | |||||||||||||||||
Operating expense: | |||||||||||||||||||||||
Salaries and related costs | 3,057 | 2,878 | 6.2 | 5,930 | 5,604 | 5.8 | |||||||||||||||||
Aircraft fuel | 2,385 | 2,390 | (0.2) | 4,408 | 4,355 | 1.2 | |||||||||||||||||
Regional capacity purchase | 715 | 693 | 3.2 | 1,403 | 1,323 | 6.0 | |||||||||||||||||
Landing fees and other rent | 660 | 625 | 5.6 | 1,248 | 1,204 | 3.7 | |||||||||||||||||
Depreciation and amortization | 560 | 538 | 4.1 | 1,107 | 1,062 | 4.2 | |||||||||||||||||
Aircraft maintenance materials and outside repairs | 421 | 438 | (3.9) | 829 | 878 | (5.6) | |||||||||||||||||
Distribution expenses | 442 | 393 | 12.5 | 802 | 735 | 9.1 | |||||||||||||||||
Aircraft rent | 73 | 119 | (38.7) | 154 | 246 | (37.4) | |||||||||||||||||
Special charges (B) | 71 | 129 | NM | 89 | 169 | NM | |||||||||||||||||
Other operating expenses | 1,546 | 1,429 | 8.2 | 3,054 | 2,826 | 8.1 | |||||||||||||||||
Total operating expense | 9,930 | 9,632 | 3.1 | 19,024 | 18,402 | 3.4 | |||||||||||||||||
Operating income | 1,472 | 1,145 | 28.6 | 1,967 | 1,407 | 39.8 | |||||||||||||||||
Operating margin | 12.9 | % | 10.6 | % | 2.3 | pts. | 9.4 | % | 7.1 | % | 2.3 | pts. | |||||||||||
Adjusted operating margin (Non-GAAP) (A) | 13.5 | % | 11.8 | % | 1.7 | pts. | 9.8 | % | 8.0 | % | 1.8 | pts. | |||||||||||
Nonoperating income (expense): | |||||||||||||||||||||||
Interest expense | (191) | (163) | 17.2 | (379) | (325) | 16.6 | |||||||||||||||||
Interest capitalized | 21 | 12 | 75.0 | 43 | 30 | 43.3 | |||||||||||||||||
Interest income | 38 | 25 | 52.0 | 67 | 42 | 59.5 | |||||||||||||||||
Miscellaneous, net (B) | 14 | (164) | NM | 23 | (117) | NM | |||||||||||||||||
Total nonoperating expense | (118) | (290) | (59.3) | (246) | (370) | (33.5) | |||||||||||||||||
Income before income taxes | 1,354 | 855 | 58.4 | 1,721 | 1,037 | 66.0 | |||||||||||||||||
Pre-tax margin | 11.9 | % | 7.9 | % | 4.0 | pts. | 8.2 | % | 5.2 | % | 3.0 | pts. | |||||||||||
Adjusted pre-tax margin (Non-GAAP) (A) | 12.4 | % | 10.4 | % | 2.0 | pts. | 8.6 | % | 6.5 | % | 2.1 | pts. | |||||||||||
Income tax expense (D) | 302 | 172 | 75.6 | 377 | 209 | 80.4 | |||||||||||||||||
Net income | $ | 1,052 | $ | 683 | 54.0 | $ | 1,344 | $ | 828 | 62.3 | |||||||||||||
Diluted earnings per share | $ | 4.02 | $ | 2.48 | 62.1 | $ | 5.07 | $ | 2.95 | 71.9 | |||||||||||||
Diluted weighted average shares | 261.6 | 275.6 | (5.1) | 264.9 | 280.2 | (5.5) | |||||||||||||||||
NM Not meaningful |
UNITED AIRLINES HOLDINGS, INC. | ||||||||||||
PASSENGER REVENUE INFORMATION AND STATISTICS | ||||||||||||
Passenger revenue information is as follows: | ||||||||||||
2Q 2019 Passenger Revenue (millions) | Passenger Revenue vs. 2Q 2018 | PRASM vs. 2Q 2018 | Yield vs. 2Q 2018 | Available Seat Miles vs. 2Q 2018 | 2Q 2019 | |||||||
Domestic | $ | 6,547 | 5.9% | 1.9% | 1.5% | 4.0% | 41,484 | |||||
Atlantic | 1,927 | 5.6% | 0.6% | (1.5%) | 5.0% | 14,114 | ||||||
Pacific | 1,135 | 2.9% | 2.8% | (1.1%) | 0.1% | 10,753 | ||||||
Latin America | 877 | 13.6% | 9.1% | 6.5% | 4.1% | 6,889 | ||||||
International | 3,939 | 6.5% | 3.2% | 0.4% | 3.1% | 31,756 | ||||||
Consolidated | $ | 10,486 | 6.1% | 2.5% | 1.0% | 3.6% | 73,240 | |||||
Select operating statistics are as follows: | |||||||||||||||||||||||
Three Months Ended June 30, | % Increase/ (Decrease) | Six Months Ended June 30, | % Increase/ (Decrease) | ||||||||||||||||||||
2019 | 2018 | 2019 | 2018 | ||||||||||||||||||||
Passengers (thousands) | 42,592 | 41,058 | 3.7 | 79,046 | 75,553 | 4.6 | |||||||||||||||||
Revenue passenger miles (millions) | 63,001 | 59,945 | 5.1 | 116,098 | 109,794 | 5.7 | |||||||||||||||||
Available seat miles (millions) | 73,240 | 70,702 | 3.6 | 138,885 | 132,679 | 4.7 | |||||||||||||||||
Passenger load factor: | |||||||||||||||||||||||
Consolidated | 86.0 | % | 84.8 | % | 1.2 | pts. | 83.6 | % | 82.8 | % | 0.8 | pts. | |||||||||||
Domestic | 87.5 | % | 87.1 | % | 0.4 | pts. | 85.2 | % | 85.1 | % | 0.1 | pts. | |||||||||||
International | 84.0 | % | 81.7 | % | 2.3 | pts. | 81.5 | % | 79.7 | % | 1.8 | pts. | |||||||||||
Passenger revenue per available seat mile (cents) | 14.32 | 13.97 | 2.5 | 13.83 | 13.59 | 1.8 | |||||||||||||||||
Total revenue per available seat mile (cents) | 15.57 | 15.24 | 2.2 | 15.11 | 14.93 | 1.2 | |||||||||||||||||
Average yield per revenue passenger mile (cents) | 16.64 | 16.48 | 1.0 | 16.55 | 16.42 | 0.8 | |||||||||||||||||
Cargo ton miles (millions) | 831 | 855 | (2.8) | 1,636 | 1,672 | (2.2) | |||||||||||||||||
Aircraft in fleet at end of period | 1,344 | 1,308 | 2.8 | 1,344 | 1,308 | 2.8 | |||||||||||||||||
Average stage length (miles) | 1,469 | 1,460 | 0.6 | 1,459 | 1,452 | 0.5 | |||||||||||||||||
Average full-time equivalent employees | 90,779 | 86,743 | 4.7 | 89,761 | 86,157 | 4.2 | |||||||||||||||||
Average aircraft fuel price per gallon | $ | 2.16 | $ | 2.26 | (4.4) | $ | 2.11 | $ | 2.19 | (3.7) | |||||||||||||
Fuel gallons consumed (millions) | 1,102 | 1,058 | 4.2 | 2,087 | 1,990 | 4.9 | |||||||||||||||||
Note: See Part II, Item 6, Selected Financial Data, of UAL's Annual Report on Form 10-K for the fiscal year ended December 31, 2018, for definitions of these statistics. |
UNITED AIRLINES HOLDINGS, INC. | |||||||
CONDENSED CONSOLIDATED BALANCE SHEETS (UNAUDITED) | |||||||
(In millions) | June 30, 2019 | December 31, 2018 | |||||
ASSETS | |||||||
Current assets: | |||||||
Cash and cash equivalents | $ | 3,221 | $ | 1,694 | |||
Short-term investments | 2,223 | 2,256 | |||||
Receivables, less allowance for doubtful accounts | 1,762 | 1,426 | |||||
Aircraft fuel, spare parts and supplies, less obsolescence allowance | 996 | 985 | |||||
Prepaid expenses and other | 708 | 733 | |||||
Total current assets | 8,910 | 7,094 | |||||
Total operating property and equipment, net | 28,918 | 27,399 | |||||
Operating lease right-of-use assets | 4,908 | 5,262 | |||||
Other assets: | |||||||
Goodwill | 4,523 | 4,523 | |||||
Intangibles, less accumulated amortization | 3,129 | 3,159 | |||||
Restricted cash | 105 | 105 | |||||
Notes receivable, net | 518 | 516 | |||||
Investments in affiliates and other, net | 1,139 | 966 | |||||
Total other assets | 9,414 | 9,269 | |||||
Total assets | $ | 52,150 | $ | 49,024 | |||
LIABILITIES AND STOCKHOLDERS' EQUITY | |||||||
Current liabilities: | |||||||
Advance ticket sales | $ | 6,126 | $ | 4,381 | |||
Accounts payable | 3,033 | 2,363 | |||||
Frequent flyer deferred revenue | 2,435 | 2,286 | |||||
Accrued salaries and benefits | 1,871 | 2,184 | |||||
Current maturities of long-term debt | 1,255 | 1,230 | |||||
Current maturities of finance leases | 117 | 123 | |||||
Current maturities of operating leases | 637 | 719 | |||||
Other | 604 | 553 | |||||
Total current liabilities | 16,078 | 13,839 | |||||
Long-term debt and other long-term liabilities and deferred credits: | |||||||
Long-term debt | 12,938 | 12,215 | |||||
Long-term obligations under finance leases | 202 | 224 | |||||
Long-term obligations under operating leases | 5,034 | 5,276 | |||||
Frequent flyer deferred revenue | 2,763 | 2,719 | |||||
Postretirement benefit liability | 1,277 | 1,295 | |||||
Pension liability | 1,366 | 1,576 | |||||
Deferred income taxes | 1,192 | 828 | |||||
Other | 980 | 1,010 | |||||
Total long-term debt and other long-term liabilities and deferred credits: | 25,752 | 25,143 | |||||
Stockholders' equity | 10,320 | 10,042 | |||||
Total liabilities and stockholders' equity | $ | 52,150 | $ | 49,024 | |||
UNITED AIRLINES HOLDINGS, INC. | |||||||
CONDENSED STATEMENTS OF CONSOLIDATED CASH FLOWS (UNAUDITED) | |||||||
(In millions) | Six Months Ended June 30, | ||||||
2019 | 2018 | ||||||
Cash Flows from Operating Activities: | |||||||
Net cash provided by operating activities | $ | 4,625 | $ | 4,152 | |||
Cash Flows from Investing Activities: | |||||||
Capital expenditures | (2,467) | (1,671) | |||||
Purchases of short-term and other investments | (1,443) | (1,326) | |||||
Proceeds from sale of short-term and other investments | 1,484 | 1,455 | |||||
Investment in affiliates | (27) | (139) | |||||
Loans made to others | — | (10) | |||||
Other, net | 17 | 38 | |||||
Net cash used in investing activities | (2,436) | (1,653) | |||||
Cash Flows from Financing Activities: | |||||||
Proceeds from issuance of long-term debt | 996 | 1,241 | |||||
Payments of long-term debt | (473) | (1,294) | |||||
Repurchases of common stock | (1,062) | (969) | |||||
Principal payments under finance leases | (63) | (35) | |||||
Capitalized financing costs | (30) | (25) | |||||
Other, net | (30) | (17) | |||||
Net cash used in financing activities | (662) | (1,099) | |||||
Net increase in cash, cash equivalents and restricted cash | 1,527 | 1,400 | |||||
Cash, cash equivalents and restricted cash at beginning of the period | 1,799 | 1,591 | |||||
Cash, cash equivalents and restricted cash at end of the period | $ | 3,326 | $ | 2,991 | |||
Investing and Financing Activities Not Affecting Cash: | |||||||
Property and equipment acquired through the issuance of debt | $ | 220 | $ | 125 | |||
Operating lease conversions to finance lease | 36 | — | |||||
Right-of-use assets acquired through operating leases | 99 | 103 | |||||
Property and equipment acquired through finance leases | 8 | — | |||||
UNITED AIRLINES HOLDINGS, INC. | |||
RETURN ON INVESTED CAPITAL (ROIC)—Non-GAAP | |||
ROIC is a non-GAAP financial measure that UAL believes provides useful supplemental information for management and investors by measuring the effectiveness of the company's operations' use of invested capital to generate profits. | |||
(in millions) | Twelve Months Ended June 30, 2019 | ||
Net Operating Profit After Tax ("NOPAT") | |||
Pre-tax income | $ | 3,332 | |
Adjustments: | |||
Special charges and mark-to-market ("MTM") gains on financial instruments: | |||
Impairment of assets | 312 | ||
Termination of a maintenance service agreement | 64 | ||
Severance and benefit costs | 28 | ||
MTM gains on financial instruments | (136) | ||
(Gains) losses on sale of assets and other special charges | 3 | ||
Pre-tax income excluding special charges and MTM gains on financial instruments (Non-GAAP) | 3,603 | ||
add: Interest expense (net of income tax benefit) (a) | 721 | ||
add: Interest component of capitalized aircraft rent (net of income tax benefit) (a) | 195 | ||
add: Net interest on pension (net of income tax benefit) (a) | (11) | ||
less: Income taxes paid | (13) | ||
NOPAT (Non-GAAP) | $ | 4,495 | |
Average Invested Capital (five-quarter average) | |||
Total assets | $ | 50,076 | |
less: Non-interest bearing liabilities (b) | (17,495) | ||
Average invested capital (Non-GAAP) | $ | 32,581 | |
ROIC (Non-GAAP) | 13.8 | % | |
(a) | Income tax benefit measured based on the effective cash tax rate. The effective cash tax rate is calculated by dividing cash taxes paid by pre-tax income excluding special charges and MTM gains and losses on financial instruments. For the twelve months ended June 30, 2019, the effective cash tax rate was 0.4%. |
(b) | Non-interest bearing liabilities include advance ticket sales, frequent flyer deferred revenue, deferred income taxes and other non-interest bearing liabilities. |
UNITED AIRLINES HOLDINGS, INC. | |||||||||||||||||
NON-GAAP FINANCIAL RECONCILIATION | |||||||||||||||||
(A) UAL evaluates its financial performance utilizing various accounting principles generally accepted in the United States of America (GAAP) and Non-GAAP financial measures, including adjusted operating income (loss), adjusted operating margin, adjusted pre-tax income (loss), adjusted pre-tax margin, adjusted net income (loss), adjusted diluted earnings (loss) per share and CASM, excluding special charges, third-party business expenses, fuel, and profit sharing, among others. UAL believes that adjusting for special charges is useful to investors because special charges are not indicative of UAL's ongoing performance. UAL believes that adjusting for MTM gains and losses on financial instruments is useful to investors because those unrealized gains or losses may not ultimately be realized on a cash basis. UAL believes that adjusting for interest expense related to finance leases of Embraer ERJ 145 aircraft is useful to investors because of the accelerated recognition of interest expense. | |||||||||||||||||
CASM is a common metric used in the airline industry to measure an airline's cost structure and efficiency. UAL reports CASM excluding special charges, third-party business expenses, fuel and profit sharing. UAL believes that adjusting for special charges is useful to investors because special charges are not indicative of UAL's ongoing performance. UAL also believes that excluding third-party business expenses, such as maintenance, ground handling and catering services for third parties and fuel sales, provides more meaningful disclosure because these expenses are not directly related to UAL's core business. UAL also believes that excluding fuel costs from certain measures is useful to investors because it provides an additional measure of management's performance excluding the effects of a significant cost item over which management has limited influence. UAL excludes profit sharing because this exclusion allows investors to better understand and analyze our operating cost performance and provides a more meaningful comparison of our core operating costs to the airline industry. | |||||||||||||||||
Reconciliations of reported non-GAAP financial measures to the most directly comparable GAAP financial measures are included below. | |||||||||||||||||
Three Months Ended June 30, | % Increase/ | Six Months Ended June 30, | % Increase/ | ||||||||||||||
2019 | 2018 | (Decrease) | 2019 | 2018 | (Decrease) | ||||||||||||
CASM (cents) | |||||||||||||||||
Cost per available seat mile (CASM) (GAAP) | 13.56 | 13.62 | (0.4) | 13.70 | 13.87 | (1.2) | |||||||||||
Special charges (B) | 0.10 | 0.18 | NM | 0.07 | 0.13 | NM | |||||||||||
Third-party business expenses | 0.05 | 0.04 | 25.0 | 0.05 | 0.05 | — | |||||||||||
Fuel expense | 3.26 | 3.38 | (3.6) | 3.17 | 3.28 | (3.4) | |||||||||||
Profit sharing, including taxes | 0.22 | 0.15 | 46.7 | 0.14 | 0.09 | 55.6 | |||||||||||
CASM, excluding special charges, third-party business expenses, fuel, and profit sharing (Non-GAAP) | 9.93 | 9.87 | 0.6 | 10.27 | 10.32 | (0.5) | |||||||||||
NM Not Meaningful |
UNITED AIRLINES HOLDINGS, INC. | |||||||||||||||||||||||||||||
NON-GAAP FINANCIAL RECONCILIATION (Continued) | |||||||||||||||||||||||||||||
Three Months Ended June 30, | $ Increase/ | % Increase/ | Six Months Ended June 30, | $ Increase/ | % Increase/ | ||||||||||||||||||||||||
(in millions) | 2019 | 2018 | (Decrease) | (Decrease) | 2019 | 2018 | (Decrease) | (Decrease) | |||||||||||||||||||||
Operating expenses (GAAP) | $ | 9,930 | $ | 9,632 | $ | 298 | 3.1 | $ | 19,024 | $ | 18,402 | $ | 622 | 3.4 | |||||||||||||||
Special charges (B) | 71 | 129 | (58) | NM | 89 | 169 | (80) | NM | |||||||||||||||||||||
Operating expenses, excluding special charges | 9,859 | 9,503 | 356 | 3.7 | 18,935 | 18,233 | 702 | 3.9 | |||||||||||||||||||||
Adjusted to exclude: | |||||||||||||||||||||||||||||
Third-party business expenses | 41 | 29 | 12 | 41.4 | 71 | 60 | 11 | 18.3 | |||||||||||||||||||||
Fuel expense | 2,385 | 2,390 | (5) | (0.2) | 4,408 | 4,355 | 53 | 1.2 | |||||||||||||||||||||
Profit sharing, including taxes | 161 | 108 | 53 | 49.1 | 194 | 125 | 69 | 55.2 | |||||||||||||||||||||
Adjusted operating expenses (Non-GAAP) | $ | 7,272 | $ | 6,976 | $ | 296 | 4.2 | $ | 14,262 | $ | 13,693 | $ | 569 | 4.2 | |||||||||||||||
Operating income (GAAP) | $ | 1,472 | $ | 1,145 | $ | 327 | 28.6 | $ | 1,967 | $ | 1,407 | $ | 560 | 39.8 | |||||||||||||||
Adjusted to exclude: | |||||||||||||||||||||||||||||
Special charges (B) | 71 | 129 | (58) | NM | 89 | 169 | (80) | NM | |||||||||||||||||||||
Adjusted operating income (Non-GAAP) | $ | 1,543 | $ | 1,274 | $ | 269 | 21.1 | $ | 2,056 | $ | 1,576 | $ | 480 | 30.5 | |||||||||||||||
Pre-tax income (GAAP) | $ | 1,354 | $ | 855 | $ | 499 | 58.4 | $ | 1,721 | $ | 1,037 | $ | 684 | 66.0 | |||||||||||||||
Adjusted to exclude: | |||||||||||||||||||||||||||||
Special charges (B) | 71 | 129 | (58) | NM | 89 | 169 | (80) | NM | |||||||||||||||||||||
MTM (gains) losses on financial instruments (B) | (34) | 135 | (169) | NM | (51) | 90 | (141) | NM | |||||||||||||||||||||
Interest expense on ERJ 145 finance leases (C) | 25 | — | 25 | NM | 46 | — | 46 | NM | |||||||||||||||||||||
Adjusted pre-tax income (Non-GAAP) | $ | 1,416 | $ | 1,119 | $ | 297 | 26.5 | $ | 1,805 | $ | 1,296 | $ | 509 | 39.3 | |||||||||||||||
Net income (GAAP) | $ | 1,052 | $ | 683 | $ | 369 | 54.0 | $ | 1,344 | $ | 828 | $ | 516 | 62.3 | |||||||||||||||
Adjusted to exclude: | |||||||||||||||||||||||||||||
Special charges (B) | 71 | 129 | (58) | NM | 89 | 169 | (80) | NM | |||||||||||||||||||||
MTM (gains) losses on financial instruments (B) | (34) | 135 | (169) | NM | (51) | 90 | (141) | NM | |||||||||||||||||||||
Interest expense on ERJ 145 finance leases (C) | 25 | — | 25 | NM | 46 | — | 46 | NM | |||||||||||||||||||||
Income tax benefit related to adjustments above | (14) | (59) | 45 | NM | (19) | (58) | 39 | NM | |||||||||||||||||||||
Adjusted net income (Non-GAAP) | $ | 1,100 | $ | 888 | $ | 212 | 23.9 | $ | 1,409 | $ | 1,029 | $ | 380 | 36.9 | |||||||||||||||
Diluted earnings per share (GAAP) | $ | 4.02 | $ | 2.48 | $ | 1.54 | 62.1 | $ | 5.07 | $ | 2.95 | $ | 2.12 | 71.9 | |||||||||||||||
Adjusted to exclude: | |||||||||||||||||||||||||||||
Special charges (B) | 0.27 | 0.47 | (0.20) | NM | 0.34 | 0.60 | (0.26) | NM | |||||||||||||||||||||
MTM (gains) losses on financial instruments (B) | (0.13) | 0.49 | (0.62) | NM | (0.19) | 0.32 | (0.51) | NM | |||||||||||||||||||||
Interest expense on ERJ 145 finance leases (C) | 0.10 | — | 0.10 | NM | 0.17 | — | 0.17 | NM | |||||||||||||||||||||
Income tax benefit related to adjustments | (0.05) | (0.22) | 0.17 | NM | (0.07) | (0.20) | 0.13 | NM | |||||||||||||||||||||
Adjusted diluted earnings per share (Non-GAAP) | $ | 4.21 | $ | 3.22 | $ | 0.99 | 30.7 | $ | 5.32 | $ | 3.67 | $ | 1.65 | 45.0 | |||||||||||||||
NM Not Meaningful |
UNITED AIRLINES HOLDINGS, INC. | |||||||||||||||
NON-GAAP FINANCIAL RECONCILIATION (Continued) | |||||||||||||||
UAL believes that adjusting capital expenditures for assets acquired through the issuance of debt and finance leases is useful to investors in order to appropriately reflect the total amounts spent on capital expenditures. UAL also believes that adjusting net cash provided by operating activities for capital expenditures and adjusted capital expenditures is useful to allow investors to evaluate the company's ability to generate cash that is available for debt service or general corporate initiatives. | |||||||||||||||
Three Months Ended June 30, | Six Months Ended June 30, | ||||||||||||||
Capital Expenditures (in millions) | 2019 | 2018 | 2019 | 2018 | |||||||||||
Capital expenditures (GAAP) | $ | 858 | $ | 727 | $ | 2,467 | $ | 1,671 | |||||||
Property and equipment acquired through the issuance of debt | 128 | 65 | 220 | 125 | |||||||||||
Property and equipment acquired through finance leases | — | — | 8 | — | |||||||||||
Adjusted capital expenditures (Non-GAAP) | $ | 986 | $ | 792 | $ | 2,695 | $ | 1,796 | |||||||
Free Cash Flow (in millions) | |||||||||||||||
Net cash provided by operating activities (GAAP) | $ | 2,710 | $ | 2,443 | $ | 4,625 | $ | 4,152 | |||||||
Less capital expenditures | 858 | 727 | 2,467 | 1,671 | |||||||||||
Free cash flow, net of financings (Non-GAAP) | $ | 1,852 | $ | 1,716 | $ | 2,158 | $ | 2,481 | |||||||
Net cash provided by operating activities (GAAP) | $ | 2,710 | $ | 2,443 | $ | 4,625 | $ | 4,152 | |||||||
Less adjusted capital expenditures (Non-GAAP) | 986 | 792 | 2,695 | 1,796 | |||||||||||
Free cash flow (Non-GAAP) | $ | 1,724 | $ | 1,651 | $ | 1,930 | $ | 2,356 | |||||||
UNITED AIRLINES HOLDINGS, INC. | |||||||||||||||
NOTES (UNAUDITED) | |||||||||||||||
(B) Special charges and MTM (gains) losses on financial instruments include the following: | |||||||||||||||
Three Months Ended June 30, | Six Months Ended June 30, | ||||||||||||||
(In millions) | 2019 | 2018 | 2019 | 2018 | |||||||||||
Operating: | |||||||||||||||
Impairment of assets | $ | 61 | $ | 111 | $ | 69 | $ | 134 | |||||||
Severance and benefit costs | 6 | 11 | 12 | 25 | |||||||||||
(Gains) losses on sale of assets and other special charges | 4 | 7 | 8 | 10 | |||||||||||
Total special charges | 71 | 129 | 89 | 169 | |||||||||||
Nonoperating MTM (gains) losses on financial instruments | (34) | 135 | (51) | 90 | |||||||||||
Total special charges and MTM (gains) losses on financial instruments | 37 | 264 | 38 | 259 | |||||||||||
Income tax benefit | (8) | (59) | (8) | (58) | |||||||||||
Total special charges and MTM (gains) losses on financial instruments, net of income tax | $ | 29 | $ | 205 | $ | 30 | $ | 201 | |||||||
Impairment of assets: During the three months ended June 30, 2019, the company recorded a $47 million impairment for aircraft engines removed from operations, a $6 million charge for the early termination of several regional aircraft finance leases and $8 million in other miscellaneous impairments. During the six months ended June 30, 2019, in addition to the charges described above, the company recorded an $8 million fair value adjustment for aircraft purchased off lease. |
In May 2018, the Brazil–United States open skies agreement was ratified, which provides air carriers with unrestricted access between the United States and Brazil. The company determined that the approval of the open skies agreement impaired the entire value of its Brazil route authorities because the agreement removes all limitations or reciprocity requirements for flights between the United States and Brazil. Accordingly, the company recorded a $105 million special charge to write off the entire value of the intangible asset associated with its Brazil routes. For the three and six months ended June 30, 2018, the company also recorded $6 million and $29 million, respectively, of fair value adjustments related to aircraft purchased off lease and other impairments related to certain fleet types and international slots no longer in use. |
Severance and benefit costs: During the three and six months ended June 30, 2019, the company recorded $6 million and $10 million, respectively, of management severance. During the six months ended June 30, 2019, the company recorded $2 million of severance and benefit costs primarily related to a voluntary early-out program for its technicians and related employees represented by the International Brotherhood of Teamsters. In the first quarter of 2017, approximately 1,000 technicians and related employees elected to voluntarily separate from the company and received a severance payment, with a maximum value of $100,000 per participant, based on years of service, with retirement dates through early 2019. |
During the three and six months ended June 30, 2018, the company recorded $6 million and $14 million, respectively, of severance and benefit costs related to the voluntary early-out program for its technicians and related employees, and $5 million and $11 million, respectively, of management severance. |
MTM gains and losses on financial instruments: During the three and six months ended June 30, 2019, the company recorded gains of $38 million and $52 million, respectively, for the change in market value of its investment in Azul Linhas Aéreas Brasileiras S.A. ("Azul"). During the three and six months ended June 30, 2019, the company recorded losses of $4 million and $1 million, respectively, for the change in fair value of certain derivative assets related to equity of Avianca Holdings S.A. For equity investments and derivative assets subject to MTM accounting, the company records gains and losses as part of Nonoperating income (expense): Miscellaneous, net in its statements of consolidated operations. |
During the three and six months ended June 30, 2018, the company recorded losses of $135 million and $90 million, respectively, for the change in market value of its investment in Azul. |
(C) Interest expense related to finance leases of Embraer ERJ 145 aircraft |
During the third quarter of 2018, United entered into an agreement with the lessor of 54 Embraer ERJ 145 aircraft to purchase those aircraft in 2019. The provisions of the new lease agreement resulted in a change in accounting classification of these new leases from operating leases to finance leases up until the purchase date. The company recognized $25 million and $46 million of additional interest expense in the three and six months ended June 30, 2019, respectively, as a result of this change. |
(D) Effective tax rate |
The company's effective tax rate for the three and six months ended June 30, 2019 was 22.3% and 21.9%, respectively. The effective tax rate for the three and six months ended June 30, 2018 was 20.1% and 20.2%, respectively. The effective tax rate represents a blend of federal, state and foreign taxes and includes the impact of certain nondeductible items and the impact of a change in the company's mix of domestic and foreign earnings. |
SOURCE United Airlines
For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com
United has tested a variety of uses for UVC lighting as a disinfectant and consulted with its United CleanPlus partners at the Cleveland Clinic to determine that the flight deck was the most effective use of the technology.
"Safety is our highest priority and we continue to research, test and roll out new technologies to keep our aircraft and terminals safe for both customers and crew," said Bryan Quigley, United's senior vice president of flight operations. "Flight decks have many working parts, screens and components that are challenging to clean with traditional hand wipes and liquids, especially for someone who isn't a pilot. The UVC lighting gives us a faster, more effective disinfection of one of the most important areas of the aircraft."
United currently uses electrostatic spraying to disinfect its aircraft cabins, one of the most effective techniques to clean around harder to reach surfaces, particularly overhead bins and spaces within tray tables. United's use of UVC lighting in the flight deck – along with electrostatic spraying in the cabin – further reflects the airline's approach of matching the right type of technology to the right settings.
This latest enhancement of using UVC lighting technology is another way United is working with its partners at the Cleveland Clinic to guide its policies and procedures on safety and cleanliness.
"United implementing UVC lighting in its flight decks is an important tactic because we know that the virus can be killed by ultraviolet light," said Dr. James Merlino, Chief Clinical Transformation Officer at Cleveland Clinic. "It's one more measure that we can implement to ensure that we're doing all we can to keep passengers, flight attendants and crews safer."
To download b-roll of the UVC lighting cleaning process click here
United is focused on delivering a new level of cleanliness on the ground and in the air. In addition to the initiatives mentioned above, several of the airline's precautionary measures to further ensure a cleaner environment include:
At Check-In
- Implementing temperature checks for employees and flight attendants working at hubs and other airports throughout the airline's system
- Installing sneeze guards at check-in and gate podiums
- Promoting social distancing with floor decals to help customers stand six feet apart
- Becoming the first airline in the world to roll out touchless check-in capabilities for customers with bags
At the Gate
- Disinfecting high-touch areas such as door handles, handrails, elevator buttons, telephones and computers
- Providing hand sanitizer and disinfectant wipes
- Rolling out Clorox Total 360 Electrostatic Sprayers in select markets to disinfect gate areas at United's hub airports
- Enabling customers to self-scan boarding passes
- Boarding fewer customers at a time and, after pre-boarding, boarding from the back of the plane to the front
- Introduced real-time seat assignment update text and email notifications to further United's touchless airport experience
On Board
- Using electrostatic spraying to disinfect most aircraft prior to flight
- Disinfecting high-touch areas – such as tray tables and armrests – prior to boarding
- Reducing contact between flight attendants and customers during snack and beverage service
- Deplaning in groups of five rows at a time to reduce crowding
- Providing onboard items including pillows and blankets upon request
About United
United's shared purpose is "Connecting People. Uniting the World." For more information, visit united.com, follow @United on Twitter and Instagram or connect on Facebook. The common stock of United's parent, United Airlines Holdings, Inc., is traded on the Nasdaq under the symbol "UAL".
SOURCE United Airlines
For further information: United Airlines Worldwide Media Relations, 872-825-8640, media.relations@united.com
"We continue to be realistic in our approach to building back our international and domestic schedules by closely monitoring customer demand and flying where people want to go," said Patrick Quayle, United's vice president of International Network and Alliances. "In September, we're adding even more options for leisure travelers or those who want to visit friends and relatives, whether that's within the United States or around the world."
Domestically, United intends to fly 40% of its schedule. The airline plans to add more than 40 daily flights on 48 routes to locations including Austin, Texas; Colorado Springs, Colorado; and Santa Barbara, California. Additionally, United plans to resume service between the U.S. mainland and Hilo and Kauai and increase flying to Honolulu, Kona and Maui in the Hawaiian Islands.
Internationally, United intends to fly 30% of its schedule as compared to September 2019, which is a 5-point increase compared to August. The airline expects to resume service on 20 routes in Latin America and the Caribbean, including to popular vacation destinations like Cabo San Lucas and Puerto Vallarta in Mexico and to San Jose and Liberia in Costa Rica. United intends to begin new nonstop service between Chicago and Tel Aviv and resume eight routes in the Atlantic and Pacific, including the return of European service from Houston with flights to Amsterdam and Frankfurt.
U.S. Domestic
Travelers in search of more socially distant vacation options like beach, mountain and national park destinations will continue to see opportunities for leisure travel including:
- Increasing opportunities to connect to more than 800 flights from United's mid-continental hubs in Chicago, Denver and Houston.
- Adding more than 40 daily flights on more than 48 routes across the United States.
- Resuming service between the U.S. mainland and Hilo and Kauai in Hawaii
- Increasing service between the U.S. mainland and Honolulu, Kona and Maui.
Atlantic
Internationally, United is scheduled to fly 30% of its schedule in September compared to the same period in 2019. Across the Atlantic, United plans to offer customers more opportunities to get to Europe and beyond from Chicago, Houston, New York/Newark, and San Francisco. Highlights include:
- Launching brand-new service between Chicago and Tel Aviv (subject to government approval)
- Resuming service between Chicago and Amsterdam.
- Resuming service between Houston and Amsterdam and Frankfurt.
- Resuming service between San Francisco and Munich.
- Increasing to daily service between Chicago and Frankfurt, and between San Francisco and London.
- Continuing service between the United States and Delhi and Mumbai (subject to government approval).
Pacific
Across the Pacific in September, United plans to re-start three-times-weekly service between Los Angeles and Sydney and passenger service between Chicago and Hong Kong (subject to government approval).
Latin America/Caribbean
Throughout Latin America and the Caribbean, United is expanding across each region by adding 20 new routes for September. Highlights of United's schedule include:
- Starting new service between San Juan, Puerto Rico and Chicago and Washington-Dulles.
- Resuming service from Houston to Aguascalientes, Tampico and Veracruz in Mexico.
- Starting new service between New York/Newark and St. Thomas.
- Resuming service between Costa Rica and Houston and New York/Newark.
- Adding more ways to get to Puerto Vallarta, Mexico, including resuming service from Chicago, Denver and Los Angeles.
- Resuming service between Denver and Cabo San Lucas.
- Increasing the number of flights between Houston and Quito, Ecuador.
Committed to Ensuring a Safe Journey
United is committed to putting health and safety at the forefront of every customer's journey, with the goal of delivering an industry-leading standard of cleanliness through its United CleanPlus program. United has teamed up with Clorox and Cleveland Clinic to redefine cleaning and health safety procedures from check-in to landing and has implemented more than a dozen new policies, protocols and innovations designed with the safety of customers and employees in mind, including:
- Requiring all travelers – including crew members – to wear face coverings and potentially revoking travel privileges for customers who do not follow these requirements, as underscored in a recent video from United CEO Scott Kirby.
- Using state-of-the-art high-efficiency (HEPA) filters on most United mainline aircraft to circulate air and remove up to 99.97% of airborne particles.
- Using electrostatic spraying on all mainline aircraft before departure for enhanced cabin sanitation.
- Adding a step to the check-in process, based on a recommendation from the Cleveland Clinic, requiring customers to acknowledge they do not have symptoms for COVID-19 and agree to follow our policies, including wearing a mask on board.
- Offering customers a touchless baggage check-in experience at more than 200 airports across the United States; United is the first and only U.S. airline to make this technology available.
For more details on all the ways United is helping keep customers safe during their journey, please visit united.com/cleanplus.
About United
United's shared purpose is "Connecting People. Uniting the World." For more information, visit united.com, follow @United on Twitter and Instagram or connect on Facebook. The common stock of United's parent, United Airlines Holdings, Inc., is traded on the Nasdaq under the symbol "UAL".
SOURCE United Airlines
For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com
CHICAGO, July 30, 2020 /PRNewswire/ -- United Airlines today launched a new chat function – the United Automated Assistant – to give customers a contactless option to receive immediate access to information about cleaning and safety procedures put in place due to COVID-19. Customers can text "Clean" to FLYUA (35982) and get answers to questions about masks, boarding procedures, touchless check-in options and more, without having to call, search online or wait in a line for an answer. The United Automated Assistant is one of many recent innovations that have been developed to modernize the airline's service and create a more seamless experience for our customers. This launch follows another recently announced digital product that allows United customers on standby and upgrade lists to receive text notifications once they have been cleared and assigned a seat, saving them time and further limiting person-to-person interactions.
"The travel experience has changed a lot from just a few months ago – we've overhauled our safety and cleaning procedures and this new text functionality makes it easier for our customers to stay informed," said Linda Jojo, Executive Vice President for Technology and Chief Digital Officer. "Whether you want to know the latest about our social distancing and face covering policies or see how the boarding and deplaning process has changed, our Automated Assistant is designed to meet the customer where they are and get them answers in a simple, fast and easy way."
The United Automated Assistant answers customers questions like:
- How is United keeping airports cleaner and safer?
- Are United Club locations still open?
- How can I prepare for an upcoming trip?
- What is the quality of the air onboard a plane?
- How are you cleaning and disinfecting your planes?
- Are there any changes to service during flight?
The United Automated Assistant is part of the airline's United CleanPlus program, an effort to put health and safety at the forefront of the entire customer experience, that includes partnerships with Clorox and the Cleveland Clinic, a mandatory mask policy, electrostatic spraying, touchless check-in capabilities and a first-of-its kind, pre-boarding health self-assessment for passengers.
This week, United started requiring customers to wear a face covering in the more than 360 airports where the airline operates around the world, in addition to onboard the aircraft, and is now running the high-efficiency particulate air (HEPA) filtration systems at full strength on all mainline aircraft during the entire boarding and deplaning process, helping to mitigate the risk of spreading COVID-19.
Earlier this month, United debuted new text alerts for passengers on standby and upgrade lists. Cleared upgrade and standby customers, who have opted-in to receive text notifications about their flights, will now receive a text message asking them to refresh their boarding pass on the United app, where they will be able to find their seat assignment and boarding information. This new process will help further minimize touchpoints between gate agents and customers to create a more touchless travel experience. Other measures put in place include:
Limiting Number of Passengers on Board
The airline is also taking steps to limit the overall number of people onboard and separate customers wherever possible. United switched to a larger plane 66 times a day in May and June, for a total of more than 4,000 flights during those months, creating more space onboard. As a result, the airline's consolidated average seat factor – or the percentage of occupied seats including customers and non-revenue passengers – was 38% in May; 57% in June and is expected to be about 45% in July, with less than 15% of flights operating with more than 70% seats filled.
When United flights are less full, the airline's advanced automated seating tool assigns seats in a way that maximizes the space on board – and the distance between customers. And since May, United has been contacting customers via email and through the United app – as much as 24 hours in advance – if their flight is expected to be more than 70% full and gives them options to switch to different, less full flights for no additional fees. Customers also have the option to cancel their flight and receive a credit for future travel. To date, the overwhelming majority of customers choose to keep their travel plans the same.
In addition to the vital initiatives mentioned above, several of the airline's precautionary measures to further ensure a cleaner environment include:
At Check-In
- Implementing temperature checks for every employee working at all stations throughout the airline's system
- Installing sneeze guards at check-in and gate podiums
- Promoting social distancing with floor decals to help customers stand six feet apart
- Becoming the first U.S. carrier to roll out touchless check-in capabilities for customers with bags
At the Gate
- Disinfecting high-touch areas such as door handles, handrails, elevator buttons, telephones and computers
- Providing hand sanitizer and disinfectant wipes
- Rolling out Clorox Total 360 Electrostatic Sprayers in select markets to disinfect gate areas at United's hub airports
- Enabling customers to self-scan boarding passes
- Boarding fewer customers at a time and, after pre-boarding, boarding from the back of the plane to the front
- Introducing real-time seat assignment update text and email notifications to further United's touchless airport experience
On Board
- Using electrostatic spraying to disinfect 95%+ of aircraft
- Disinfecting high-touch areas – such as tray tables and armrests – prior to boarding
- Reducing contact between flight attendants and customers during snack and beverage service
- Deplaning in groups of five rows at a time to reduce crowding
- Providing customers with hand sanitizer and disinfectant wipes, and onboard items including pillows and blankets upon request
About United
United's shared purpose is "Connecting People. Uniting the World." For more information, visit united.com, follow @United on Twitter and Instagram or connect on Facebook. The common stock of United's parent, United Airlines Holdings, Inc., is traded on the Nasdaq under the symbol "UAL".
SOURCE United Airlines
For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com
CHICAGO, July 24, 2020 /PRNewswire/ -- United Airlines today announced that Sasha Johnson will become the company's Vice President of Corporate Safety following Michael Quiello's retirement from United, effective October 1. Johnson, who currently serves as United's managing director of International Regulatory and Policy, will report to United's Chief Operations Officer Jon Roitman.
In her new role, Johnson will manage all aspects of worldwide aviation safety, ground safety, quality assurance, medical, workers compensation, managed care, business continuity, family assistance and emergency operations for United.
"Sasha is a highly respected and well-established leader with a proven track record of navigating some of the most challenging safety and regulatory issues in our industry," said Scott Kirby, United's chief executive officer. "Her unparalleled capacity for collaboration, teamwork and creative solutions will be a tremendous asset to our corporate safety team during one of the most challenging periods our industry has ever faced. We wish Mike well and appreciate his efforts over the past decade to not only lead United's safety programs but also take on a mentorship role for young people interested in aviation."
During Quiello's 11 years with United, the Corporate Safety team accomplished some tremendous milestones, including the highly complex process that resulted in United's single operating certificate after the merger with Continental Airlines. Quiello championed the company's active participation in the OSHA Voluntary Protection Program, and under his leadership, the United team's data visualization program won the National Safety Council's highest award.
Before joining United in 2015, Johnson worked for more than a decade at the Federal Aviation Administration and with the Department of Transportation in various roles including chief of staff at the FAA; assistant to the secretary and director of public affairs, and press secretary at the DOT. In these roles, she developed a comprehensive understanding of the issues critical to aviation safety, honed by her work in crisis management with the FAA administrator and the DOT secretary.
Prior to that, Johnson spent more than a decade in broadcast journalism at CNN, including covering campaigns and elections as a senior producer.
Johnson holds a Bachelor of Science degree from the S.I. Newhouse School of Public Communications at Syracuse University.
About United
United's shared purpose is "Connecting People. Uniting the World." For more information, visit united.com, follow @United on Twitter and Instagram or connect on Facebook. The common stock of United's parent, United Airlines Holdings, Inc., is traded on the Nasdaq under the symbol "UAL".
SOURCE United Airlines
For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com
CHICAGO, July 22, 2020 /PRNewswire/ -- United Airlines today announced that customers will be required to wear a face covering in the more than 360 airports where the airline operates around the world. This includes United customer service counters and kiosks, United Club locations, United's gates and baggage claim areas. If customers refuse to comply, they may be refused travel and banned from flying United at least while the mask requirement is in place. This will be effective for all customers traveling on and after July 24 regardless of when their ticket was purchased. United also will strengthen its mask exemption policy by only excluding children under the age of two. If a passenger believes that there are extraordinary circumstances that warrant an exception, they should contact United or speak to a representative at the airport.
In early May, United was the first major U.S. airline to require flight attendants to wear a face covering and later extended that policy to all customers. And in June, the airline was among the first U.S. carriers to say it would suspend flight benefits of passengers who refused to comply while onboard.
"The most important thing any of us can do to slow the spread of the coronavirus is to simply wear a mask when we're around other people," said United's Chief Executive Officer, Scott Kirby. "A mask is about protecting the safety of others, and I'm proud of the aggressive and proactive steps United Airlines has taken to ensure people are wearing a face covering in the airports where we operate and onboard the aircraft we fly."
United will post signage throughout the airport to reinforce this new policy and employees will first give a customer a verbal reminder and offer a free mask to any customer who is not wearing one. If the customer refuses to comply, United employees will offer the customer a reminder card that outlines the company's face covering policy. Continued non-compliance could result in a refusal to transport and the customer could also be banned from flying United at a minimum while the mask requirement is in place.
United's face covering policy was created under the guidance of United's on-staff corporate medical team, public health officials and experts at Cleveland Clinic.
"United's extended face mask policy adds another layer of protection for travelers, even before they board an aircraft," said Dr. James Merlino, Chief Clinical Transformation Officer at Cleveland Clinic. "Wearing a face mask is an incredibly simple measure that we all can take to help slow the spread of COVID-19. They act as a barrier to keep respiratory droplets from entering the air, where someone else could breathe them in and possibly become infected. The more people that wear masks, the less risk there is of others being exposed to the virus."
United will inform customers of its updated face covering policy at numerous points in the travel journey including:
- Online and in the United app when a customer books a ticket.
- At check in as part of United's "Ready to Fly" checklist, which asks customers to certify that they have not been in contact with someone who has tested positive for COVID-19, have not exhibited symptoms and are willing to comply with the company's face covering policy. Customers who cannot or do not meet these requirements will be given the option to rebook their travel.
- New airport signage in terminal and gate areas.
Onboard, customers are expected to wear a face covering for the duration of the flight, except when eating or drinking. Customers who refuse to comply with the onboard policy could be refused travel and banned from flying United at least while the mask requirement is in place.
This new policy is part of the airline's United CleanPlus program, an effort to put health and safety at the forefront of the entire customer experience, that includes a mandatory mask policy, electrostatic spraying, touchless check-in capabilities and a first-of-its kind, pre-boarding health self-assessment for passengers.
Limiting Number of Passengers on Board
The airline is also taking steps to limit the overall number of people on board and separate customers wherever possible. United switched to a larger plane 66 times a day in May and June, for a total of more than 4,000 flights during those months, creating more space onboard. As a result, the airline's consolidated average seat factor – or the percentage of occupied seats including customers and non-revenue passengers – was 38% in May; 57% in June and is expected to be about 45% in July, with less than 15% of flights operating with more than 70% seats filled.
When United flights are less full, the airline's advanced automated seating tool assigns seats in a way that maximizes the space on board – and the distance between customers. And since May, United has been contacting customers via email and through the United app – as much as 24 hours in advance – if their flight is expected to be more than 70% full and gives them options to switch to different, less full flights for no additional fees. Customers also have the option to cancel their flight and receive a credit for future travel. To date, the overwhelming majority of customers choose to keep their travel plans the same.
United is focused on delivering a new level of cleanliness on the ground and in the air. In addition to the vital initiatives mentioned above, several of the airline's precautionary measures to further ensure a cleaner environment include:
At Check-In
- Implementing temperature checks for employees and flight attendants working at hubs and other airports throughout the airline's system
- Installing sneeze guards at check-in and gate podiums
- Promoting social distancing with floor decals to help customers stand six feet apart
- Becoming the first airline in the world to roll out touchless check-in capabilities for customers with bags
At the Gate
- Disinfecting high-touch areas such as door handles, handrails, elevator buttons, telephones and computers
- Providing hand sanitizer and disinfectant wipes
- Rolling out Clorox Total 360 Electrostatic Sprayers in select markets to disinfect gate areas at United's hub airports
- Enabling customers to self-scan boarding passes
- Boarding fewer customers at a time and, after pre-boarding, boarding from the back of the plane to the front
- Introduced real-time seat assignment update text and email notifications to further United's touchless airport experience
On Board
- Using electrostatic spraying to disinfect most aircraft prior to flight
- Disinfecting high-touch areas – such as tray tables and armrests – prior to boarding
- Reducing contact between flight attendants and customers during snack and beverage service
- Deplaning in groups of five rows at a time to reduce crowding
- Providing onboard items including pillows and blankets upon request
About United
United's shared purpose is "Connecting People. Uniting the World." For more information, visit united.com, follow @United on Twitter and Instagram or connect on Facebook. The common stock of United's parent, United Airlines Holdings, Inc., is traded on the Nasdaq under the symbol "UAL".
SOURCE United Airlines
For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com