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United Airlines Takes New Steps to Elevate Customer Experience at Bush Intercontinental Airport

New efforts at IAH will result in improved connectivity for customers
June 27, 2017

HOUSTON, June 27, 2017 /PRNewswire/ -- United Airlines today announced that beginning this fall, the carrier will take new steps to elevate the customer experience at Houston George Bush Intercontinental Airport by offering customers shorter, more convenient connection times and better access to more destinations.

The operations enhancement will enable United to improve connectivity throughout its industry-leading global route network, as adjustments to the flight schedule will connect customers more efficiently. The move, which will take effect Oct. 29, will also enable the airline to better utilize the approximately 90 gates from which it operates at the airport.

"We are excited to take these steps to improve our operations in Houston which will offer our customers greater access to more destinations throughout the country and more opportunities for connections," said Andrew Nocella, United's executive vice president and chief commercial officer. "Together, we are working to make United an airline that is the first choice for customers in Houston and everywhere we fly."

"United undertaking this effort to make George Bush Intercontinental Airport more efficient while offering better access to additional destinations and more convenient connection times is great news for the people of Houston," said Houston Mayor Sylvester Turner. "Our world-class airport system is a key part of what makes our economy run, and this effort will further strengthen this vital piece of our community."

United is continuing to invest in its employees in Houston, providing them with more of the tools they need to better serve customers, particularly under the new structure. The airline is also increasing staffing and adding new lobby check-in kiosks to provide customers with a more efficient airport experience.

This effort is called "rebanking." United has traditionally operated a schedule of ten "flight banks" at Houston, with the hub serving as a connection point for east-to-west routes across the U.S. along with Latin America. With the new effort, United will consolidate existing flights into an enhanced eight-bank structure, connecting customers from all directions, enabling the airline to use aircraft more effectively throughout the entire country.

United and Houston

United's customers will see big transformation at the airline's Houston hub in 2018 with the completion of its $277 million investment in the new C North Concourse where United customers will enjoy roomier gate areas, the latest technology and chef-inspired dining choices.

United has operated for more than 70 years from its hub at George Bush Intercontinental Airport. United and United Express offer nearly 500 daily flights to more than 170 destinations around the world, including top business and leisure markets in Asia, Europe and the Americas. The Houston hub is United's premier gateway to Latin America, serving 52 nonstop destinations across Latin America and the Caribbean. United is also one of Houston's largest employers, with more than 14,000 Houston-based employees.

In May, United and airport hospitality group OTG, announced plans for new elevated dining and retail experiences in United's terminals at George Bush Intercontinental Airport in Houston. New concepts have already begun to open with five of OTG's award-winning CIBO Express Gourmet Markets and the Republic Grille - all in Terminal E. The markets feature an array of healthy options and offerings from local purveyors.

About United

United Airlines and United Express operate approximately 4,500 flights a day to 337 airports across five continents. In 2016, United and United Express operated more than 1.6 million flights carrying more than 143 million customers. United is proud to have the world's most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C. United operates 743 mainline aircraft and the airline's United Express carriers operate 478 regional aircraft. The airline is a founding member of Star Alliance, which provides service to 190 countries via 28 member airlines. For more information, visit united.com, follow @United on Twitter or connect on Facebook. The common stock of United's parent, United Continental Holdings, Inc., is traded on the NYSE under the symbol "UAL."

 

 

SOURCE United Airlines

For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com

Touchdown! United Airlines Adds 74 Flights for College and Professional Football Games This Fall

United to fly new routes, add additional flights and operate larger aircraft to get more fans than ever to the best football games this season
August 04, 2021

CHICAGO, Aug. 4, 2021 /PRNewswire/ -- As football fans across the U.S. get ready to cheer on their favorite teams on the road this fall, United is adding new routes, more flights and flying planes with more seats to give diehard fans every chance to get in on action on their rival's home turf. To meet an expected increase in demand for fans to travel to watch their favorite teams in person this season, United is adding 74 flights, including 52 new direct flights between college towns and professional football markets on gameday weekends this September through November. The airline will operate three times more direct flights to college towns this year than it did in 2019.

United Awards Free Flights for a Year to Winners of "Your Shot to Fly" Sweepstakes

Grand prize winners live in Bradenton, FL; Cleveland, OH; Goodyear, AZ; Oakland, CA and San Francisco, CA
July 29, 2021

CHICAGO, July 29, 2021 /PRNewswire/ -- United Airlines today announced the five lucky grand prize winners of its "Your Shot to Fly" sweepstakes, who will each get to fly anywhere in the world United flies with a companion over the course of the next year. The winners of the "Your Shot to Fly" sweepstakes are:

  • Ashley Cronkhite from Bradenton, FL
  • Robert Simicak from Cleveland, OH
  • Sean Husmoe from Goodyear, AZ
  • Lauren Aldredge from Oakland CA
  • Lauren M. from San Francisco, CA

The sweepstakes was in support of the Biden administration's ongoing national effort to encourage more people to get their COVID-19 vaccination and encouraged United's MileagePlus® loyalty members to upload their vaccine records to United. In less than a month, more than one million MileagePlus members uploaded their vaccine cards to the United app and website for a shot to win one of the grand prizes. In June the airline awarded 30 first prize winners with a pair of roundtrip tickets anywhere United flies.

United First U.S. Airline to Offer Economy Customers Option to Pre-Order Snacks and Beverages

New pre-order option builds on the airline's contactless payment technology and is another example of the customer experience transformation underway at United
July 28, 2021

CHICAGO, July 28, 2021 /PRNewswire/ -- Starting today on select flights, all United customers – no matter what cabin of service they're flying in – can use the airline's award-winning mobile app and website to pre-order meals, snacks and beverages up to five days before they're scheduled to travel. United is the first and only U.S. airline to offer economy customers the option to pre-order snacks and beverages, a reflection of the customer experience transformation underway at the airline.



United Airlines to Operate More than 40 Weekly Flights as England Re-Opens to U.S. Travelers

In August, United is adding a second daily flight from Washington, D.C. to London
July 28, 2021

CHICAGO, July 28, 2021 /PRNewswire/ -- With today's announcement of England reopening to fully vaccinated travelers from the U.S. beginning Aug 2, United Airlines is making it easier for business and leisure customers to jet across the pond with the addition of flights to London. In August, United will have six daily flights between the U.S. and London, including a second daily flight from Washington, D.C. and increasing service from Houston to daily. United looks forward to resuming additional London service in the coming months as well as launching new nonstop service between Boston and London. Customers traveling to England must be fully vaccinated in the U.S. with vaccines that have been approved by the FDA and must take a test before departure as well as a PCR test within the first two days of arrival. Passengers vaccinated in the U.S. will also need to complete a passenger locator form prior to traveling to England and provide proof of U.S. residency.

United Releases Second-Quarter Financial Results; Expects Profitability* in the Third Quarter and Beyond

Airline projects positive adjusted pre-tax income(1) in second half of 2021
July 20, 2021

CHICAGO, July 20, 2021 /PRNewswire/ -- United Airlines (UAL) today announced second-quarter 2021 financial results. The company now expects positive adjusted pre-tax income¹ in the third and fourth quarters of 2021 as travel demand rebounds.

The company's second quarter performance largely exceeded original expectations as international long haul and business travel accelerated even faster than anticipated, together with continued yield improvement. Looking ahead, the company expects continued gains as more businesses return by end of summer and into 2022, with a full recovery in demand anticipated by 2023.

Electric Aircraft Set to Take Flight by 2026 Under New Agreements with United Airlines Ventures, Breakthrough Energy Ventures, Mesa Airlines, Heart Aerospace

United Airlines signs agreement to acquire 100 of Heart Aerospace's ES-19 aircraft, a 19-seat electric airliner that has the potential to decarbonize regional air travel
July 13, 2021

CHICAGO, July 13, 2021 /PRNewswire/ -- United Airlines Ventures (UAV) announced today it, along with Breakthrough Energy Ventures (BEV) and Mesa Airlines, has invested in electric aircraft startup Heart Aerospace. Heart Aerospace is developing the ES-19, a 19-seat electric aircraft that has the potential to fly customers up to 250 miles before the end of this decade. In addition to UAV's investment, United Airlines has conditionally agreed to purchase 100 ES-19 aircraft, once the aircraft meet United's safety, business and operating requirements. Mesa Airlines, United's key strategic partner in bringing electric aircraft into commercial service, has also agreed to add 100 ES-19 aircraft to its fleet, subject to similar requirements.

United Adds Nearly 150 Flights to Warm-Weather Cities This Winter

United adds service to cities in Mexico, Caribbean and Central America plus warm U.S. destinations in Arizona, California, Florida, Georgia and Nevada;
July 09, 2021

CHICAGO, July 9, 2021 /PRNewswire/ -- As demand for travel continues to build, United Airlines is expecting the resurgence to continue for winter holiday travel and is planning ahead by increasing service to cities in the U.S., Mexico, the Caribbean and Central America. The airline will add nearly 150 flights to warm-weather destinations across the U.S and is increasing service to Latin beach and leisure markets by 30% compared to 2019. The airline will fly 137 more flights than it did in 2019 to places like Florida, California, Arizona, Georgia and Nevada starting this November through next March.

United to Hold Webcast of Second-Quarter 2021 Financial Results

July 07, 2021

CHICAGO, July 7, 2021 /PRNewswire/ -- United Airlines will hold a conference call to discuss second-quarter 2021 financial results on Wednesday, July 21 at 9:30 a.m. CT/10:30 a.m. ET. A live, listen-only webcast of the conference call will be available at ir.united.com. The company will issue its second-quarter financial results after market close on Tuesday, July 20.

United Unveils Campaign Featuring Team USA Olympic and Paralympic Athletes

"Time to Let Yourself Fly" campaign stars athletes Simone Biles, Kolohe Andino, Julie Ertz, Jessica Long and Oz Sanchez
July 07, 2021

CHICAGO, July 7, 2021 /PRNewswire/ -- Today, United, the official airline sponsor of Team USA, debuted its new advertising campaign featuring five of the world's most accomplished and decorated Olympic and Paralympic athletes. Driven by the tagline "Time to Let Yourself Fly," the campaign highlights Team USA's return to the Games and honors the feeling many Americans have as they consider returning to travel. Customers traveling with United this summer will experience touches of the Team USA collaboration through signage displayed throughout United terminals and limited-edition amenity kits and pajamas available on select flights.

United Adds 270 Boeing and Airbus Aircraft to Fleet, Largest Order in Airline's History and Biggest by a Single Carrier in a Decade

"United Next" includes addition of 200 Boeing 737 MAX and 70 Airbus A321neo as well as plans to retrofit 100% of remaining mainline, narrow-body fleet to transform the customer experience and create a new signature interior - a roughly 75% increase in premium seats per North American departure, larger overhead bins, seatback entertainment in every seat and industry's fastest available WiFi;
June 29, 2021

CHICAGO, June 29, 2021 /PRNewswire/ -- United Airlines today announced the purchase of 270 new Boeing and Airbus aircraft - the largest combined order in the airline's history and the biggest by an individual carrier in the last decade. The 'United Next' plan will have a transformational effect on the customer experience and is expected to increase the total number of available seats per domestic departure by almost 30%, significantly lower carbon emissions per seat and create tens of thousands of quality, unionized jobs by 2026, all efforts that will have a positive, ripple effect across the broader U.S. economy.

United Airlines to Host 'United Next' Investor Event to Discuss Company Strategy

June 22, 2021

CHICAGO, June 22, 2021 /PRNewswire/ -- United Airlines will hold an investor event to provide an update on the Company's strategy. The event will take place on Tuesday, June 29 at 8:00 a.m. EDT and a live, listen-only webcast of the presentation will be available at ir.united.com.

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