United Airlines: Now playing in a city near you - United Hub

United Airlines: Now playing in a city near you

By Janet Lamkin, September 26, 2019

When I came to United two years ago, I came here knowing that I had the opportunity to be part of an exciting new chapter in this airline's history.

United had already begun focusing more than ever on customer needs and on what our CEO Oscar Munoz called "de-stressing the travel experience." There was a sense that we were going to change the airline industry, and I couldn't wait to do my part, particularly for our customers here in California.

As United's California president, my team and I are responsible for making sure that United stays connected to the needs and values of the customers here. And it's more than flying people from point A to point B. It's also using our collective voice to advocate for things like diversity and inclusion in the workplace and doing things like reducing our carbon footprint for the future of our planet. It also means helping strengthen our underserved communities.

I was raised in Stockton, a place that, though I left it, has never left me. People often don't realize that the Central Valley is almost like a state within a state – an enormous area with a significant population, a rich culture, its own economy and its own unique needs that sometimes get overlooked in favor of the larger coastal cities.

So, when I arrived at United two years ago, I asked, "What do customers here need?" The simple answer was: connectivity and convenience. For too long, places like Stockton, Bakersfield and Fresno were virtually ignored by major airlines. If you lived in Redding, for instance, and you wanted to visit Beijing, you had to drive all the way to San Francisco. Who wants to do that before boarding a 12-hour flight?

With that in mind, my team and I have worked closely with United's Network Planning group over the past couple of years, building off of their expansion strategy for California. Our guiding principle was that the people who live in smaller cities deserve the same opportunities to easily fly where they want to, just like the people who live in the bigger metropolises. From Stockton alone, we can now connect local customers to more than 60 domestic and international destinations via LAX, which is something I'm thrilled to say.

We also recognized that people in other parts of the state and the country also want to visit smaller cities in California, and they want to do business in those places. Again, Stockton is a terrific example of that. A L.A.-based tech company recently opened a satellite data center there due, in part, to United's flights between Stockton Metropolitan Airport and LAX. It's worth noting that we are the only airline offering this service, so I like to think we contributed in a small way to that important economic boon for the city.

Being from Stockton, you can imagine how proud that makes me feel. When I spoke at the Inland California Rising Summit last week, I expressed that pride and reiterated how important our community is to United. But Stockton is not alone in that respect.

Our airline now serves more destinations in California than any other carrier. That is by design. Our Los Angeles and San Francisco hubs are integral to United's success, but we want to be California's hometown airline, and that extends to the towns beyond the Bay Area and greater L.A.

United has placed me in a unique position to help make that a reality, and I couldn't be more excited about how we're expanding, particularly in the Central Valley. Not only can we fly these customers to amazing destinations, we can fuel economic expansion and other opportunities where they live. When that happens, it's a win-win.

Whether it be technology, entertainment or agriculture, California is always looking for the next big thing. We're no different at United, only in the case of California, the smaller cities are the next big thing. Wherever our customers are, that's where we'll be.

United Awards Free Flights for a Year to Winners of "Your Shot to Fly" Sweepstakes

Grand prize winners live in Bradenton, FL; Cleveland, OH; Goodyear, AZ; Oakland, CA and San Francisco, CA
By United Newsroom, July 29, 2021

CHICAGO, July 29, 2021 /PRNewswire/ -- United Airlines today announced the five lucky grand prize winners of its "Your Shot to Fly" sweepstakes, who will each get to fly anywhere in the world United flies with a companion over the course of the next year. The winners of the "Your Shot to Fly" sweepstakes are:

  • Ashley Cronkhite from Bradenton, FL
  • Robert Simicak from Cleveland, OH
  • Sean Husmoe from Goodyear, AZ
  • Lauren Aldredge from Oakland CA
  • Lauren M. from San Francisco, CA

The sweepstakes was in support of the Biden administration's ongoing national effort to encourage more people to get their COVID-19 vaccination and encouraged United's MileagePlus® loyalty members to upload their vaccine records to United. In less than a month, more than one million MileagePlus members uploaded their vaccine cards to the United app and website for a shot to win one of the grand prizes. In June the airline awarded 30 first prize winners with a pair of roundtrip tickets anywhere United flies.

United First U.S. Airline to Offer Economy Customers Option to Pre-Order Snacks and Beverages

New pre-order option builds on the airline's contactless payment technology and is another example of the customer experience transformation underway at United
By United Newsroom, July 28, 2021

CHICAGO, July 28, 2021 /PRNewswire/ -- Starting today on select flights, all United customers – no matter what cabin of service they're flying in – can use the airline's award-winning mobile app and website to pre-order meals, snacks and beverages up to five days before they're scheduled to travel. United is the first and only U.S. airline to offer economy customers the option to pre-order snacks and beverages, a reflection of the customer experience transformation underway at the airline.



United Airlines to Operate More than 40 Weekly Flights as England Re-Opens to U.S. Travelers

In August, United is adding a second daily flight from Washington, D.C. to London
By United Newsroom, July 28, 2021

CHICAGO, July 28, 2021 /PRNewswire/ -- With today's announcement of England reopening to fully vaccinated travelers from the U.S. beginning Aug 2, United Airlines is making it easier for business and leisure customers to jet across the pond with the addition of flights to London. In August, United will have six daily flights between the U.S. and London, including a second daily flight from Washington, D.C. and increasing service from Houston to daily. United looks forward to resuming additional London service in the coming months as well as launching new nonstop service between Boston and London. Customers traveling to England must be fully vaccinated in the U.S. with vaccines that have been approved by the FDA and must take a test before departure as well as a PCR test within the first two days of arrival. Passengers vaccinated in the U.S. will also need to complete a passenger locator form prior to traveling to England and provide proof of U.S. residency.

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