New Upgrade Benefits for MileagePlus Premier Members - United Hub

United Airlines Introduces PlusPoints - New Upgrade Benefits for MileagePlus Premier Members

Premier Platinum level members and above will now earn PlusPoints
September 24, 2019

CHICAGO, Sept. 24, 2019 /PRNewswire/ -- Today, United Airlines announced PlusPoints, a new upgrade benefit for Premier Platinum and 1K members that creates more opportunities – and more freedom – for them to be upgraded on flights. Top tier members will receive a bank of points that they can use to upgrade on all flights across United's global network, where they previously would have used Regional Premier Upgrades (RPU) or Global Premier Upgrades (GPU). With PlusPoints, members will be able to access all upgrades through united.com or United's mobile app, two features that make managing upgrades easier and are unique to United. United is the only global U.S. airline that lets members request all upgrades without making a phone call.

"We're making it even easier for our Premier members to use upgrades when and how they want," said Vice President of Loyalty and President of MileagePlus Luc Bondar. "The new PlusPoints program increases the overall number of upgrade opportunities for top tier Premier members, expands the fare classes where they can be used, and lets members request upgrades on multiple flights all at once. We already make it easy for members to manage all of their upgrades online, and the move to PlusPoints is yet another way we are making MileagePlus the best loyalty program in the industry."

How PlusPoints Works

On December 4, United will replace Regional Premier Upgrades and Global Premier Upgrades with PlusPoints. Each RPU will be worth 20 PlusPoints and each GPU will be worth 40 PlusPoints. Members using one RPU today to upgrade from Economy to United First on domestic U.S. and North American flights will use 20 PlusPoints from their banks. A member using one GPU today to upgrade from Economy to United Polaris business class on international long-haul flights will use 40 PlusPoints.

More Flexibility to Request Upgrades

PlusPoints gives members more flexibility to decide how to use their upgrades and creates more opportunities for them to be upgraded. Starting in December, members can use their points to join upgrade waitlists on multiple trips, and points won't be deducted from their accounts until upgrades are confirmed. Spreading upgrade requests across multiple trips makes it more likely that one or more of their trips will be upgraded. Members will still be able to confirm upgrades at booking if space is available.

PlusPoints also makes upgrading to and from premium economy more flexible. Upgrading from Economy to United Premium Plus and from United Premium Plus to United Polaris business class will be possible for less than the value of one GPU.

Fewer Restrictions, More Options

PlusPoints offers members new options to request upgrades and gives them the ability to customize their travel experience. While RPUs were restricted to upgrades in select regions, PlusPoints can be used for any United flight. Additionally, Premier Platinum members will now receive enough PlusPoints to upgrade from Economy to United Polaris business class, while Premier 1K members will be able to upgrade from discounted Economy fares to Polaris. From time to time, United may also allow 1K members the opportunity to use additional PlusPoints to skip the waitlist and receive a confirmed upgrade at booking when traveling on select international long-haul flights, even when upgrade fare classes are closed.

Importantly, PlusPoints does not replace or change United's Complimentary Premier Upgrades benefit. In recognition of their loyalty, all Premier members will continue to be placed on upgrade waitlists for flights operated by United and United Express when available. For more information on PlusPoints visit http://mileageplusupdates.com/.

Every customer. Every flight. Every day.

In 2019, United is focusing more than ever on its commitment to its customers, looking at every aspect of its business to ensure that the carrier keeps customers' best interests at the heart of its service. In addition to today's announcement, United recently announced that luxury skincare line Sunday Riley will make products exclusively for United customers to experience in amenity kits, released a re-imagined version of the most downloaded app in the airline industry, introduced ConnectionSaver, a new tool dedicated to improving the experience for customers connecting from one United flight to the next and made DIRECTV free for every passenger on 211 aircraft, offering more than 100 channels on seat back monitors on more than 30,000 seats.

About United

United's shared purpose is "Connecting People. Uniting the World." We are more focused than ever on our commitment to customers through a series of innovations and improvements designed to help build a great experience: Every customer. Every flight. Every day. Together, United Airlines and United Express operate approximately 4,900 flights a day to 356 airports across five continents. In 2018, United and United Express operated more than 1.7 million flights carrying more than 158 million customers. United is proud to have the world's most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C. United operates 783 mainline aircraft and the airline's United Express carriers operate 561 regional aircraft. United is a founding member of Star Alliance, which provides service to 193 countries via 27 member airlines. For more information, visit united.com, follow @United on Twitter and Instagram or connect on Facebook. The common stock of United's parent, United Airlines Holdings, Inc., is traded on the Nasdaq under the symbol "UAL".

SOURCE United Airlines

For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com

United Airlines Launches World's First Free Transatlantic COVID-19 Testing Pilot

Free testing guarantees all customers over 2 years old and crew on board have tested negative before departure
October 29, 2020

NEWARK, N.J., Oct. 29, 2020 /PRNewswire/ -- United Airlines today announced the world's first free transatlantic COVID-19 testing pilot program for customers. From November 16 through December 11, the airline will offer rapid tests to every passenger over 2 years old and crew members on board select flights from Newark Liberty International Airport (EWR) to London Heathrow (LHR), free of charge. Anyone who does not wish to be tested will be placed on another flight, guaranteeing everyone on board other than children under two will have tested negative before departure.

United Airlines Redesigns Mobile App to be More Accessible for People with Visual Disabilities

United increased color contrast, added more space between graphics and reorganized page flows to result in better integration with screen reader technologies;
October 28, 2020

CHICAGO, Oct. 28, 2020 /PRNewswire/ -- United Airlines today launches a redesigned version of its mobile app, with new enhancements intended to make travel easier for people with visual disabilities. Throughout its award-winning app, the carrier has increased color contrast, added more space between graphics and reordered how information is displayed and announced to better integrate with the screen reader technologies like VoiceOver and TalkBack that are built into most handheld devices and read aloud on-screen messages and notifications. By restructuring the way the information is organized on the app, screen readers are better able to convert text to audio in the proper, logical sequence, allowing customers to better understand and navigate the app. According to the National Aging and Disability Transportation Center, more than 25 million Americans have self-reported travel-limiting disability. The improved accessibility of the app is just one of the ways United is continuing its commitment to accessibility and inclusion of customers with disabilities.

United Airlines Announces Eight New Routes and Increases Flights to 19 Destinations in the Caribbean, Central America and Mexico for Winter Sun-Seekers

Starting Oct. 17, United will begin selling tickets for new flights from Denver, Los Angeles, San Francisco, Washington D.C. and Cleveland
October 16, 2020

CHICAGO, Oct. 16, 2020 /PRNewswire/ -- United Airlines today announced a significant expansion of its winter international schedule, introducing eight new routes and adding flights to 19 destinations in Mexico, the Caribbean and Latin America. Starting in December, United will begin new nonstop service between Los Angeles and San Jose, Costa Rica and San Pedro Sula, Honduras; between Denver and Belize City, Belize and San Jose, Costa Rica; between Washington D.C. and Santo Domingo, Dominican Republic, and returning service between Cleveland and Cancun, Mexico. In January, United will begin new nonstop service between Liberia, Costa Rica and both Los Angeles and San Francisco. The new flights are subject to government approval.

United Airlines Starts Customer COVID-19 Testing Program at San Francisco International Airport

All San Francisco- based customers can now choose between a rapid test at the airport or a drive-through option at United's San Francisco Maintenance Center, prior to their flight to Hawaii;
October 15, 2020

SAN FRANCISCO, Oct. 15, 2020 /PRNewswire/ -- Today, customers traveling on United from San Francisco International Airport to Hawaii were the first to experience the airline's COVID-19 pilot testing program, allowing customers who return a negative result to bypass the state's mandatory quarantine requirements and enjoy their time on the islands sooner. In collaboration with San Francisco International Airport, customers now have the option to take a same-day, pre-flight rapid test at the airport or a conveniently-located drive-through test at United's San Francisco Maintenance Center ahead of their trip. United has been approved by the Hawaii Department of Health as a trusted testing and travel partner and was the first U.S. carrier to announce its plans to make COVID-19 tests available to customers.

As Q3 Ends, United Airlines Shifts from Surviving the COVID-19 Crisis to Positioning to Lead the Rebound

Aggressively adapting to impacts of COVID-19 helped weather the crisis and prepares the company for long term strength
October 14, 2020

CHICAGO, Oct. 14, 2020 /PRNewswire/ -- United Airlines (UAL) today announced third-quarter 2020 financial results. Since the beginning of the crisis, the company has been at the forefront of the industry in delivering on its three-pillar strategy of building and maintaining liquidity, minimizing cash burn and variabilizing its cost structure. Achieving these objectives has supported the airline's ability to manage the crisis as well as or better than its competitors and positions United to lead the industry when demand for air travel returns.

​Peerspace Teams with United to Bundle Flights with Work and Meeting Spaces for Remotely-Distributed Companies

New tiered packages starting at $1,500* per month include United roundtrip flights and short-term space rentals for companies adopting flexible, remote work policies

October 06, 2020

SAN FRANCISCO, Oct. 6, 2020 Peerspace – the leading marketplace for booking meeting, production and event spaces – today announced it is collaborating with United Airlines to bundle flights with meeting space rentals for companies adopting flexible, remote work policies.

United Airlines Resumes Nonstop Service Between San Francisco and Shanghai

Four times weekly flights no longer require stop and crew change in Seoul, South Korea
October 04, 2020

CHICAGO, Oct. 4, 2020 /PRNewswire/ -- United Airlines today announced it will start nonstop service to China four-times weekly between San Francisco and Shanghai's Pudong International Airport. Beginning Oct. 21, 2020, United will operate four weekly nonstop flights with Boeing 777-300ER aircraft from San Francisco to Shanghai on Wednesdays, Fridays, Saturdays and Sundays. Customers traveling from Shanghai will return to San Francisco on Mondays, Tuesdays, Fridays and Sundays. Tickets are available for purchase on united.com and the United mobile app.

United Airlines to Hold Webcast of Third-Quarter 2020 Financial Results

October 02, 2020

CHICAGO, Oct. 2, 2020 /PRNewswire/ -- United Airlines will hold a conference call to discuss third-quarter 2020 financial results on Thursday, October 15, at 9:30 a.m. CT/10:30 a.m. ET. A live, listen-only webcast of the conference call will be available at ir.united.com. The company will issue its third-quarter earnings release after market close on Wednesday, October 14.

United Airlines Plans to Increase Service on More than 40 Caribbean and Mexican Beach Routes in November

Begins 11 new routes between Florida and Boston, Cleveland and New York/LaGuardia
October 02, 2020

CHICAGO, Oct. 2, 2020 /PRNewswire/ -- United Airlines today announced it plans to resume service on nearly 30 international routes in November, including flights to cities in Asia, Europe, and South America. Additionally, the airline continues to strategically rebuild its domestic and international network by offering customers service to popular leisure destinations in the Caribbean, Hawaii, Central America and Mexico. Even with these additions, United's November schedule is still less than half of what it was this time last year. The airline plans to fly 44% of its schedule in November compared to 2019, and a 4-point increase compared to October 2020.

United Airlines Becomes First U.S. Carrier to Make COVID-19 Tests Available to Customers

United teams up with GoHealth Urgent Care and Color to make COVID-19 testing easy to obtain for customers traveling from San Francisco International to Hawaii
September 24, 2020

SAN FRANCISCO, Sept. 24, 2020 /PRNewswire/ -- United Airlines today became the first U.S. airline to launch a COVID-19 pilot testing program for travelers that could make it easier for them to manage quarantine requirements and entry conditions of popular destinations around the world. Starting on October 15, customers traveling on United from San Francisco International Airport (SFO) to Hawaii will have the option to take a rapid test at the airport or a self-collected, mail-in test ahead of their trip.

United Launches Online 'Map Search' Feature, A First Among U.S. Airlines

Digital tool lets travelers see a map-view of multiple destinations at once filtered by price, destination type, travel preferences or departure city
September 23, 2020

CHICAGO, Sept. 23, 2020 /PRNewswire/ -- Let's say you live in Chicago, have $250 to spend on a flight and are looking to go somewhere warm for the holidays. Or you're on the east coast and want to head west for a last-minute getaway to visit a national park. Now, instead of doing multiple, time-consuming searches online, United Airlines has launched a quick and easy way to see all your travel options in one place.

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