United Airlines Reports Fourth-Quarter and Full-Year 2017 - United Hub

United Airlines Reports Fourth-Quarter and Full-Year 2017 Performance

January 23, 2018

CHICAGO, Jan. 23, 2018 /PRNewswire/ -- United Airlines (UAL) today announced its fourth-quarter and full-year 2017 financial results. 

  • UAL reported fourth-quarter net income of $580 million, diluted earnings per share of $1.99, pre-tax earnings of $600 million and pre-tax margin of 6.4 percent. Excluding special charges and income tax adjustments, UAL reported fourth-quarter net income of $408 million, diluted earnings per share of $1.40, pre-tax earnings of $631 million and pre-tax margin of 6.7 percent.
  • UAL reported full-year net income of $2.1 billion, diluted earnings per share of $7.02, pre-tax earnings of $3.0 billion and pre-tax margin of 7.9 percent. Excluding special charges and income tax adjustments, UAL reported full-year net income of $2.1 billion, diluted earnings per share of $6.76, pre-tax earnings of $3.2 billion and pre-tax margin of 8.4 percent.
  • UAL repurchased $553 million of its common shares in the fourth quarter, bringing the full-year share repurchases to $1.8 billion and completing the company's July 2016 $2 billion share repurchase program. The company's board of directors authorized a new $3 billion share repurchase program in December.
  • During 2017, United consistently notched operational bests in on-time arrivals and completions while seeing the fewest cancellations and the best baggage performance in company history.
  • Employees earned $349 million in profit sharing for 2017.

"I am incredibly proud of how our employees delivered in 2017, achieving our best-ever operational performance. Reliability is an important pillar in our continued focus on further improving the customer experience," said Oscar Munoz, chief executive officer of United Airlines. "Looking ahead, we are committed to improving profitability over the long-term by building on the strong foundation we have laid over the past two years. Everyone at United is excited to enter 2018 with a clear set of priorities and a renewed sense of purpose around unlocking the full potential of United Airlines."

Fourth-Quarter and Full-Year Revenue

For the fourth quarter of 2017, revenue was $9.4 billion, an increase of 4.3 percent year-over-year. Fourth-quarter 2017 consolidated passenger revenue per available seat mile (PRASM) was up 0.2 percent compared to the fourth quarter of 2016. Cargo revenue was $304 million in the fourth quarter of 2017, an increase of 21.6 percent year-over-year primarily due to higher international freight volume and yields. For the full year of 2017, total revenue was $37.7 billion, an increase of 3.2 percent year-over-year.

"Everything we do at United is underpinned by a commitment to deliver top tier operational reliability," said Scott Kirby, president of United Airlines. "Thanks to the drive and dedication of our employees, we have significantly raised the bar in this area, delivering a record-setting operational performance in 2017. Looking ahead, our focus will be on continuing to improve customer service and expanding United's network to offer customers more choice."

Fourth-Quarter and Full-Year Costs

Total operating expense was $8.7 billion in the fourth quarter, up 8.2 percent year-over-year. Consolidated unit cost per available seat mile (CASM) increased 4.0 percent compared to the fourth quarter of 2016 due largely to higher fuel and labor expense. Fourth-quarter consolidated CASM, excluding special charges, third-party business expenses, fuel and profit sharing, increased 1.5 percent year-over-year, driven mainly by higher labor expense. For the full year, consolidated CASM increased 2.8 percent compared to full-year 2016 due largely to higher fuel and labor expense. Excluding special charges, third-party business expenses, fuel and profit sharing, consolidated CASM increased 3.1 percent compared to the prior year primarily due to expenses resulting from labor agreements ratified in 2016.

"We are encouraged by our financial results in the fourth quarter which capped a year of strong earnings. Additionally, throughout the year we made significant investments in the business while continuing to return cash to our shareholders through $1.8 billion of share repurchases," said Andrew Levy, executive vice president and chief financial officer of United Airlines. "In 2018, we will continue to focus on cost control, invest strategically into the business and utilize our new $3 billion share repurchase authorization to return cash to our shareholders."

 Capital Allocation

UAL generated $728 million in operating cash flow during the fourth quarter of 2017 and ended the quarter with $5.8 billion in unrestricted liquidity, including $2.0 billion of undrawn commitments under its revolving credit facility. UAL generated $3.4 billion in operating cash flow for the full year. The company continued to invest in its business through capital expenditures of $1.1 billion in the fourth quarter and a total of $4.0 billion for the full year. Adjusted capital expenditures, measured as capital expenditures including assets acquired through the issuance of debt and capital leases, airport construction financing, and excluding fully reimbursable projects, were $1.0 billion during the fourth quarter and $4.7 billion for the full year in 2017. The company contributed $419 million to its pension plans and made debt and capital lease principal payments of $1.0 billion during 2017.

For the 12 months ended Dec. 31, 2017, the company's pre-tax income was $3.0 billion and return on invested capital (ROIC) was 13.8 percent. In the fourth quarter, UAL purchased $553 million of its common shares at an average price of $59.61 per share. During 2017, UAL purchased $1.8 billion of its common shares at an average price of $66.30 per share. The company completed its July 2016 $2 billion share repurchase program and announced authorization for a new $3 billion share repurchase program, which represents approximately 14 percent of the company's market capitalization based on the closing stock price on Jan. 22, 2018.

UAL management will host an Investor Event at 4:30pm ET today to discuss fourth-quarter and full-year 2017 earnings, outline 2018 priorities, provide an update on United's network strategy and deliver a financial update. During this presentation, UAL will provide full-year 2018 guidance including earnings per share and establish long-term earnings targets. Please visit ir.united.com to access the first-quarter 2018 investor update, the webcast of the event and the company's presentation made available during the webcast, the entirety of which will be available on the website at the conclusion of the event.

Fourth-Quarter and Full-Year Highlights

Operations and Employees

  • Achieved a record-setting year for operational reliability, including best on-time departure performance, fewest cancellations, and best baggage handling performance.
  • The fourth quarter saw a record-breaking performance during the busy holiday travel season.
    • In December, United was first place among competitors in mainline on-time departures, completion factor, and on-time arrivals.
    • In November, United set company performance records during the busy Thanksgiving travel week, landing its best-ever Thanksgiving completion factor and twice breaking on-time performance records in the midst of the busiest travel days of the year.
  • Employees earned incentive payments of approximately $30 million for achieving operations performance goals in the fourth quarter, marking a full year of earned bonuses totaling approximately $87 million.
  • The company earned its seventh consecutive perfect 100 percent score on the Human Rights Campaign's Corporate Equality Index and a spot on the organization's list of "Best Places to Work for LGBT Equality."
  • Recognized as a Top 100 Best Places to Work in the U.S. by the Glassdoor Employees' Choice Awards.
  • Announced the appointment of Regional Presidents for California and New York/New Jersey, demonstrating our commitment to these communities and our hubs.
  • In response to the catastrophic weather events Harvey, Irma and Maria, United and its employees came together to keep the operation moving and take part in relief efforts, delivering more than 1.7 million pounds of relief supplies to impacted areas, and together with customers and employees, raised and contributed more than $9 million to community assistance.

Network and Fleet

  • Last year, announced 44 new domestic routes from the company's seven U.S. mainland hubs, and increased service on 11 routes to the Hawaiian Islands from Denver, Chicago, Los Angeles and San Francisco – offering more nonstop service to Hawaiian destinations than any other carrier. 
  • Announced 13 new international routes in 2017 including its newest route San Francisco to Papeete, Tahiti starting seasonally in October 2018.
  • By increasing its nonstop service from six hub cities to nine ski destinations, United offers customers the most service to the most ski destinations across the U.S.
  • During 2017, took delivery of 19 new Boeing aircraft, including twelve 777-300ER, three 787-9, four 737-800 and eight used Airbus aircraft including two A320 and six A319.
  • Announced an agreement with Boeing to convert 100 current 737 MAX orders into 737 MAX 10 aircraft starting in late 2020.
  • Announced an agreement with Airbus to modify its A350 order resulting in a conversion of the model type from the A350-1000 to the A350-900, an increase in the order size from 35 to 45 aircraft and a deferral of the first delivery to late 2022.
  • Retired the company's iconic Boeing 747 fleet with a final farewell flight between San Francisco and Honolulu.

Customer Experience

  • Took several actions to improve the overall customer experience – including providing more tools to employees to assist customers and increasing compensation for denied boarding.
  • Rolled out system-wide new Customer Solutions Desk with a dedicated team to develop creative solutions to assist customers in reaching their final destinations when their travel plans don't go as expected.
  • Decreased involuntary denied boardings by 92% since April, and in December only had 13 involuntary denied boardings.
  • Upgraded the Houston and Newark terminal experience with the opening of OTG experience, opened new security lanes with automated security bins at Chicago and Newark, and opened the brand new upgraded Los Angeles United Club along with new Global Services lobbies in Houston, Newark and Los Angeles.
  • Improved the customer experience at Houston George Bush Intercontinental Airport by offering customers shorter, more convenient connection times and better access to more destinations through "rebanking" of the hub. UAL will "rebank" Chicago O'Hare beginning in February of 2018.
  • Unveiled new enhancements to United's award-winning mobile app including bag tracking feature, ability to change and cancel flights in the app, add MileagePlus and United Club cards to the Apple Wallet, and allow customers to access boarding passes for 19 other carriers.
  • Became the first airline to give customers access to flight information and other amenities skills for Amazon Alexa, Google Assistant and Fitbit Ionic smartwatch.
  • Continued to improve the mobile tools used by employees, including the first release of the "in the moment" care app, and new functionality in flight attendant tools to better serve customers.
  • The company received the CIO 100 award, an acknowledged mark of enterprise excellence in business technology.
  • Launched a new online portal, United Jetstream, in an effort to simplify the travel management process and give corporate and agency customers an intuitive suite of self-service tools.

About United

United Airlines and United Express operate approximately 4,500 flights a day to 338 airports across five continents. In 2017, United and United Express operated more than 1.6 million flights carrying more than 148 million customers. United is proud to have the world's most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, Newark/New York, San Francisco and Washington, D.C. United operates 744 mainline aircraft and the airline's United Express carriers operate 518 regional aircraft. The airline is a founding member of Star Alliance, which provides service to 191 countries via 28 member airlines. For more information, visit united.com, follow @United on Twitter or connect on Facebook. The common stock of United's parent, United Continental Holdings, Inc., is traded on the NYSE under the symbol "UAL".

Safe Harbor Statement under the Private Securities Litigation Reform Act of 1995:
Certain statements included in this release are forward-looking and thus reflect our current expectations and beliefs with respect to certain current and future events and anticipated financial and operating performance. Such forward-looking statements are and will be subject to many risks and uncertainties relating to our operations and business environment that may cause actual results to differ materially from any future results expressed or implied in such forward-looking statements. Words such as "expects," "will," "plans," "anticipates," "indicates," "believes," "forecast," "guidance," "outlook," "goals" and similar expressions are intended to identify forward-looking statements. Additionally, forward-looking statements include statements that do not relate solely to historical facts, such as statements which identify uncertainties or trends, discuss the possible future effects of current known trends or uncertainties, or which indicate that the future effects of known trends or uncertainties cannot be predicted, guaranteed or assured. All forward-looking statements in this release are based upon information available to us on the date of this release. We undertake no obligation to publicly update or revise any forward-looking statement, whether as a result of new information, future events, changed circumstances or otherwise, except as required by applicable law. Our actual results could differ materially from these forward-looking statements due to numerous factors including, without limitation, the following: our ability to comply with the terms of our various financing arrangements; the costs and availability of financing; our ability to maintain adequate liquidity; our ability to execute our operational plans and revenue-generating initiatives, including optimizing our revenue; our ability to control our costs, including realizing benefits from our resource optimization efforts, cost reduction initiatives and fleet replacement programs; costs associated with any modification or termination of our aircraft orders; our ability to utilize our net operating losses; our ability to attract and retain customers; potential reputational or other impact from adverse events in our operations; demand for transportation in the markets in which we operate; an outbreak of a disease that affects travel demand or travel behavior; demand for travel and the impact that global economic and political conditions have on customer travel patterns; excessive taxation and the inability to offset future taxable income; general economic conditions (including interest rates, foreign currency exchange rates, investment or credit market conditions, crude oil prices, costs of aircraft fuel and energy refining capacity in relevant markets); economic and political instability and other risks of doing business globally; our ability to cost-effectively hedge against increases in the price of aircraft fuel if we decide to do so; any potential realized or unrealized gains or losses related to fuel or currency hedging programs; the effects of any hostilities, act of war or terrorist attack; the ability of other air carriers with whom we have alliances or partnerships to provide the services contemplated by the respective arrangements with such carriers; the effects of any technology failures or cybersecurity breaches; disruptions to our regional network; the costs and availability of aviation and other insurance; industry consolidation or changes in airline alliances; the success of our investments in airlines in other parts of the world; competitive pressures on pricing and on demand; our capacity decisions and the capacity decisions of our competitors; U.S. or foreign governmental legislation, regulation and other actions (including Open Skies agreements and environmental regulations); the impact of regulatory, investigative and legal proceedings and legal compliance risks; the impact of any management changes; labor costs; our ability to maintain satisfactory labor relations and the results of any collective bargaining agreement process with our union groups; any disruptions to operations due to any potential actions by our labor groups; weather conditions; and other risks and uncertainties set forth under Part I, Item 1A., "Risk Factors," of our Annual Report on Form 10-K for the fiscal year ended December 31, 2016, as well as other risks and uncertainties set forth from time to time in the reports we file with the U.S. Securities and Exchange Commission.

-tables attached-

UNITED CONTINENTAL HOLDINGS, INC.
STATEMENTS OF CONSOLIDATED OPERATIONS (UNAUDITED)

(In millions, except per share data) Three Months Ended
December 31, 2017
Three Months Ended
December 31, 2016
%
Increase/
(Decrease)
Year Ended
December 31, 2017
Year Ended
December 31, 2016
%
Increase/
(Decrease)
Operating revenue:
Passenger:
Mainline
$6,582 $6,295 4.6 $26,552 $25,414 4.5
Operating revenue: Passenger: Regional 1,498 1,466 2.2 5,852 6,043 (3.2)
Operating revenue: Passenger: (B) Total passenger revenue 8,080 7,761 4.1 32,404 31,457 3.0
Operating revenue: Cargo 304 250 21.6 1,035 876 18.2
Operating revenue: Other operating revenue 1,054 1,041 1.2 4,297 4,223 1.8
Operating revenue:Other operating revenue: Total operating revenue 9,438 9,052 4.3 37,736 36,556 3.2
Operating expense:
Salaries and related costs
2,704 2,568 5.3 11,045 10,275 7.5
Operating expense: Aircraft fuel(C) 1,875 1,555 20.6 6,913 5,813 18.9
Operating expense: Landing fees and other rent 570 553 3.1 2,240 2,165 3.5
Operating expense: Regional capacity purchase 580 552 5.1 2,232 2,197 1.6
Operating expense: Depreciation and amortization 539 504 6.9 2,149 1,977 8.7
Operating expense: Aircraft maintenance materials and outside repairs 479 448 6.9 1,856 1,749 6.1
Operating expense: Distribution expenses 328 316 3.8 1,349 1,303 3.5
Operating expense: Aircraft rent 145 159 (8.8) 621 680 (8.7)
Operating expense: Special charges (D) 31 (31) NM 176 638 NM
Operating expense: Other operating expenses 1,458 1,423 2.5 5,657 5,421 4.4
Operating expense: Total operating expenses 8,709 8,047 8.2 34,238 32,218 6.3
Operating income: Operating income 729 1,005 (27.5) 3,498 4,338 (19.4)
Operating margin: 7.7% 11.1% (3.4) pts. 9.3% 11.9% (2.6) pts.
Operating margin, excluding special charges (A) (Non-GAAP) 8.1% 10.8% (2.7) pts. 9.7% 13.6% (3.9) pts.
Nonoperating income (expense):
Interest expense
(171) (148) 15.5 (643) (614) 4.7
Nonoperating income (expense): Interest capitalized 20 24 (16.7) 84 72 16.7
Nonoperating income (expense): Interest income 16 11 45.5 57 42 35.7
Nonoperating income (expense): Miscellaneous, net (D) 6 (8) NM 3 (19) NM
Nonoperating income (expense): Total nonoperating expense (129) (121) 6.6 (499) (519) (3.9)
Income before income taxes: Income before income taxes 600 884 (32.1) 2,999 3,819 (21.5)
Pre-tax margin:Pre-tax margin 6.4% 9.8% (3.4) pts. 7.9% 10.4% (2.5) pts.
Pre-tax margin: Pre-tax margin, excluding special charges and reflecting hedge adjustments (A) (Non-GAAP) 6.7% 9.5% (2.8) pts. 8.4% 12.2% (3.8) pts.
Income tax expense: Income tax expense (E) 20 487 (95.9) 868 1,556 (44.2)
Net income: Net income $580 $397 46.1 $2,131 $2,263 (5.8)
Earnings per share: Earnings per share, diluted $1.99 $1.26 57.9 $7.02 $6.85 2.5
Weighted average shares: Weighted average shares, diluted 291.8 315.7 (7.6) 303.6 330.3 (8.1)
  1. NM means Not Meaningful
Statistics:

NM Not meaningful

 

UNITED CONTINENTAL HOLDINGS, INC.
STATISTICS
Statistics: Three Months Ended
December 31, 2017
Three Months Ended
December 31, 2016
%
Increase/
(Decrease)
Year Ended
December 31, 2017
Year Ended
December 31, 2016
%
Increase/
(Decrease)
Mainline:
Passengers (thousands)
26,926 25,590 5.2 108,017 101,007 6.9
Mainline:Revenue passenger miles (millions) 47,192 45,608 3.5 193,444 186,181 3.9
Mainline:Available seat miles (millions) 57,866 55,440 4.4 234,576 224,692 4.4
Mainline:Cargo ton miles (millions) 910 790 15.2 3,316 2,805 18.2
Mainline:Passenger revenue per available seat mile (cents) 11.37 11.35 0.2 11.32 11.31 0.1
Mainline:Average yield per revenue passenger mile (cents) 13.95 13.80 1.1 13.73 13.65 0.6
Mainline:Aircraft in fleet at end of period 744 737 0.9 744 737 0.9
Mainline:Average stage length (miles) 1,775 1,804 (1.6) 1,806 1,859 (2.9)
Mainline:Average daily utilization of each aircraft (hours: minutes) 10:16 9:54 3.7 10:27 10:06 3.5
Regional:
Passengers (thousands)
10,487 10,433 0.5 40,050 42,170 (5.0)
Regional:Revenue passenger miles (millions) 5,957 5,930 0.5 22,817 24,128 (5.4)
Regional:Available seat miles (millions) 7,162 7,078 1.2 27,810 28,898 (3.8)
Regional:Passenger revenue per available seat mile (cents) 20.92 20.71 1.0 21.04 20.91 0.6
Regional:Average yield per revenue passenger mile (cents) 25.15 24.72 1.7 25.65 25.05 2.4
Regional:Aircraft in fleet at end of period 518 494 4.9 518 494 4.9
Regional:Average stage length (miles) 558 560 (0.4) 558 564 (1.1)
Consolidated (Mainline and Regional):
Passengers (thousands)
37,413 36,023 3.9 148,067 143,177 3.4
Consolidated (Mainline and Regional)Revenue passenger miles (millions) 53,149 51,538 3.1 216,261 210,309 2.8
Consolidated (Mainline and Regional)Available seat miles (millions) 65,028 62,518 4.0 262,386 253,590 3.5
Consolidated (Mainline and Regional)Passenger load factor 81.7% 82.4% (0.7) pts. 82.4% 82.9% (0.5) pts.
Consolidated (Mainline and Regional)Domestic 85.2% 85.2% 85.2% 85.4% (0.2) pts.
Consolidated (Mainline and Regional)Internal 77.2% 78.9% (1.7) pts. 78.9% 80.0% (1.1) pts.
Consolidated (Mainline and Regional)Passenger revenue per available seat mile (cents) 12.43 12.41 0.2 12.35 12.40 (0.4)
Consolidated (Mainline and Regional)Total revenue per available seat mile (cents) 14.51 14.48 0.2 14.38 14.42 (0.3)
Consolidated (Mainline and Regional)Average yield per revenue passenger mile (cents) 15.20 15.06 0.9 14.98 14.96 0.1
Consolidated (Mainline and Regional)Aircraft in fleet at end of period 1,262 1,231 2.5 1,262 1,231 2.5
Consolidated (Mainline and Regional)Average stage length (miles) 1,431 1,441 (0.7) 1,460 1,473 (0.9)
Consolidated (Mainline and Regional)Average full-time equivalent employees (thousands) 85.6 84.8 0.9 86.0 83.9 2.5
Note:See Part II, Item 6 Selected Financial Data of the company's annual report on Form 10-K for the year ended December 31, 2016 for the definition of these statistics.

 

 

 

UNITED CONTINENTAL HOLDINGS, INC.
SUMMARY FINANCIAL METRICS (A)

(In millions, except per share data) Three Months Ended
December 31, 2017
Three Months Ended
December 31, 2016
%
Increase/
(Decrease)
Year Ended
December 31, 2017
Year Ended
December 31, 2016
%
Increase/
(Decrease)
Operating income: Operating income $729 $1,005 (27.5) $3,498 $4,338 (19.4)
Operating margin:Operating margin: 7.7% 11.1% (3.4) pts. 9.3% 11.9% (2.6) pts.
Operating income, excluding special charges (Non-GAAP) 760 974 (22.0) 3,674 4,976 (26.2)
Operating margin, excluding special charges (Non-GAAP) 8.1% 10.8% (2.7) pts. 9.7% 13.6% (3.9) pts.
Adjusted EBITDA, excluding special charges and reflecting hedge adjustments (a) (Non-GAAP) $1,305 $1,474 (11.5) $5,826 $6,939 (16.0)
Adjusted EBITDA margin, excluding special charges and reflecting hedge adjustments (a) (Non-GAAP) 13.8% 16.3% (2.5) pts. 15.4% 19.0% (3.6) pts.
Pre-tax income $600 $884 (32.1) $2,999 $3,819 (21.5)
Pre-tax margin 6.4% 9.8% (3.4) pts. 7.9% 10.4% (2.5) pts.
Pre-tax income, excluding special charges and reflecting hedge adjustments (a) (Non-GAAP) 631 857 (26.4) 3,175 4,462 (28.8)
Pre-tax margin, excluding special charges and reflecting hedge adjustments (a) (Non-GAAP) 6.7% 9.5% (2.8) pts. 8.4% 12.2% (3.8) pts.
Net income: Net income $580 $397 46.1 $2,131 $2,263 (5.8)
Net income: Net income, excluding special charges and reflecting hedge adjustments (a) (Non-GAAP) 408 562 (27.4) 2,052 2,857 (28.2)
Diluted earnings per share: Diluted earnings per share $1.99 $1.26 57.9 $7.02 $6.85 2.5
Diluted earnings per share: Diluted earnings per share, excluding special charges and reflecting hedge adjustments (a) (Non-GAAP) 1.40 1.78 (21.3) 6.76 8.65 (21.8)
Net cash provided by operating activities: Net cash provided by operating activities $728 $658 10.6 $3,413 $5,542 (38.4)
Capital expenditures: Capital expenditures $1,098 $880 24.8 $3,998 $3,223 24.0
Capital expenditures: Adjusted capital expenditures (Non-GAAP) 1,046 1,078 (3.0) 4,729 3,347 41.3
Free cash flow: Free cash flow, net of financings (Non-GAAP) $(370) $(222) NM $(585) $2,319 NM
Free cash flow: Free cash flow (Non-GAAP) (318) (420) NM (1,316) 2,195 NM
(a) Hedge adjustments include prior period gains (losses) on fuel derivative contracts settled in the current period. See note D for further information.
(b) The company recorded a special income tax benefit adjustment of $192 million in 2017 and a special income tax expense adjustment of $180 million in 2016. See note E for further information on the income tax adjustments.

 

 

 

UNITED CONTINENTAL HOLDINGS, INC.
RETURN ON INVESTED CAPITAL (ROIC)

ROIC - Non-GAAP is a financial measure that we believe provides useful supplemental information for management and investors by measuring the effectiveness of our operations' use of invested capital to generate profits.
(in millions) Twelve Months Ended
December 31, 2017
Return On Invested CapitalNet Operating Profit After Tax (NOPAT)
Pre-tax income
$2,999
Return On Invested CapitalSpecial charges (D):
Severance and benefit costs
116
Return On Invested Capital
Impairment of assets
25
Return On Invested Capital
(Gains) losses on sale of assets and other special charges
35

Pre-tax income excluding special charges and reflecting hedge adjustments - Non-GAAP
3,175

add: Interest expense (net of income tax benefit) (a)
639

add: Interest component of capitalized aircraft rent (net of income tax benefit) (a)
302

add: Net interest on pension (net of income tax benefit) (a)
41

less: Income taxes paid
(20)

NOPAT - Non-GAAP
$4,137
Return On Invested CapitalInvested Capital (five-quarter average)
Total assets
$41,753

add: Capitalized aircraft operating leases (b)
4,585

less: Non-interest bearing liabilities (c)
(16,394)

Average invested capital - Non-GAAP
$29,944

Return On Invested Capital - Non-GAAP
13.8%
  • (a) Income tax benefit measured based on the effective cash tax rate. The effective cash tax rate is calculated by dividing cash taxes paid by pre-tax income excluding special charges and reflecting hedge adjustments. For the twelve months ended December 31, 2017, the effective cash tax rate was 0.6%.
  • (b) The purpose of this adjustment is to capitalize the impact of aircraft operating leases. The company uses a multiple of seven times its annual aircraft rent expense to estimate the potential capitalized value and related liability of its aircraft. This is a simplified method used by many rating agencies and financial analysts to assist with the impact of operating leases on financial measures like return on invested capital.
  • (c) Non-interest bearing liabilities include advance ticket sales, frequent flyer deferred revenue, deferred income taxes and other non-interest bearing liabilities.

 

 

 

UNITED CONTINENTAL HOLDINGS, INC.
NON-GAAP FINANCIAL RECONCILIATION

(A) UAL evaluates its financial performance utilizing various accounting principles generally accepted in the United States of America (GAAP) and Non-GAAP financial measures, including operating income (loss) excluding special charges, income (loss) before income taxes excluding special charges and reflecting hedge adjustments, net income (loss) excluding special charges and reflecting hedge adjustments, net earnings (loss) per share excluding special charges and reflecting hedge adjustments, and CASM, as adjusted, among others.

CASM is a common metric used in the airline industry to measure an airline's cost structure and efficiency. UAL reports CASM excluding special charges, third-party business expenses, fuel and profit sharing. UAL believes that adjusting for special charges is useful to investors because special charges are non-recurring charges not indicative of UAL's ongoing performance. UAL also believes that excluding third-party business expenses, such as maintenance, ground handling and catering services for third parties, fuel sales and non-air mileage redemptions, provides more meaningful disclosure because these expenses are not directly related to UAL's core business. UAL also believes that excluding fuel costs from certain measures is useful to investors because it provides an additional measure of management's performance excluding the effects of a significant cost item over which management has limited influence. UAL excludes profit sharing because this exclusion allows investors to better understand and analyze our recurring cost performance and provides a more meaningful comparison of our core operating costs to the airline industry. In addition, the company believes that adjusting for prior period gains and losses on fuel derivative contracts settled in the current period is useful because the adjustments allow investors to better understand the cash impact of settled fuel derivative contracts in a given period.

Pursuant to SEC Regulation G, UAL has included the following reconciliations of reported Non-GAAP financial measures to comparable financial measures reported on a GAAP basis.

Statistics: Three Months Ended
December 31, 2017
Three Months Ended
December 31, 2016
%
Increase/
(Decrease)
Nine Months Ended
December 31, 2017
Nine Months Ended
December 31, 2016
%
Increase/
(Decrease)
CASM Mainline Operations (cents)
Cost per available seat mile (CASM)
12.90 12.43 3.8 12.59 12.22 3.0
Cost per available seat mile (CASM)Special charges (D) 0.06 (0.06) NM 0.07 0.29 NM
Cost per available seat mile (CASM)Third-party business expenses 0.12 0.13 (7.7) 0.12 0.11 9.1
Cost per available seat mile (CASM)Fuel expense 2.68 2.33 15.0 2.46 2.16 13.9
CASM Mainline OperationsCASM, excluding special charges, third-party business expenses and fuel 10.04 10.03 0.1 9.94 9.66 2.9
CASM Mainline OperationsProfit sharing per available seat mile 0.08 0.22 (63.6) 0.15 0.28 (46.4)
CASM Mainline OperationsCASM, excluding special charges, third-party business expenses, fuel, and profit sharing 9.96 9.81 1.5 9.79 9.38 4.4
CASM Consolidated Operations (cents)Cost per available seat mile (CASM) 13.39 12.87 4.0 13.05 12.70 2.8
CASM Mainline Operations (cents)Special charges (D) 0.04 (0.05) NM 0.07 0.25 NM
CASM Mainline Operations (cents)Third-party business expenses 0.12 0.11 9.1 0.10 0.10
CASM Mainline Operations (cents) Fuel expense 2.88 2.49 15.7 2.64 2.29 15.3
CASM Mainline Operations (cents) CASM, excluding special charges, third-party business expenses and fuel 10.35 10.32 0.3 10.24 10.06 1.8
CASM Mainline Operations (cents) Profit sharing per available seat mile 0.07 0.19 (63.2) 0.13 0.25 (48.0)
CASM Mainline Operations (cents) CASM, excluding special charges, third-party business expenses, fuel, and profit sharing 10.28 10.13 1.5 10.11 9.81 3.1

 

UNITED CONTINENTAL HOLDINGS, INC.
NON-GAAP FINANCIAL RECONCILIATION (Continued)
(In millions) Three Months Ended
December 31, 2017
Three Months Ended
December 31, 2016
$
Increase/
(Decrease)
%
Increase/
(Decrease)
Year Ended
December 31, 2017
Year Ended
December 31, 2016
$
Increase/
(Decrease)
%
Increase/
(Decrease)
Operating expenses $8,709 $8,047 $662 8.2 $34,238 $32,218 $2,020 6.3
Operating expensesSpecial charges (D) 31 (31) 62 NM 176 638 (462) NM
Operating expenses, excluding special charges Operating expenses, excluding special charges 8,678 8,078 600 7.4 34,062 31,580 2,482 7.9
Operating expenses, excluding special chargesThird-party business expenses 72 69 3 4.3 277 257 20 7.8
Operating expenses, excluding special chargesFuel expense 1,875 1,555 320 20.6 6,913 5,813 1,100 18.9
Operating expensesProfit sharing, including taxes 45 122 (77) (63.1) 349 628 (279) (44.4)
Operating expensesOperating expenses, excluding fuel, profit sharing, special charges and third-party business expenses $6,686 $6,332 $354 5.6 $26,523 $24,882 $1,641 6.6
Operating income $729 $1,005 $(276) (27.5) $3,498 $4,338 $(840) (19.4)
Operating incomeLess: Special charges (D) 31 (31) 62 NM 176 638 (462) NM
Operating incomeOperating income, excluding special charges $760 $974 $(214) (22.0) $3,674 $4,976 $(1,302) (26.2)
Operating incomeIncome before income taxes $600 $884 $(284) (32.1) $2,999 $3,819 $(820) (21.5)
Operating incomeSpecial charges and hedge adjustments before income taxes (D) 31 (27) 58 NM 176 643 (467) NM
Operating incomeIncome before income taxes and excluding special items $631 $857 $(226) (26.4) $3,175 $4,462 $(1,287) (28.8)
Operating incomeNet income $580 $397 $183 46.1 $2,131 $2,263 $(132) (5.8)
Operating incomeSpecial charges and hedge adjustments, net of tax (D) (172) 165 (337) NM (79) 594 (673) NM
Operating incomeNet income, excluding special charges and reflecting hedge $408 $562 $(154) (27.4) $2,052 $2,857 $(805) (28.2)
Diluted earnings per shareDiluted earnings per share $1.99 $1.26 $0.73 57.9 $7.02 $6.85 $0.17 2.5
Diluted earnings per shareSpecial charges and hedge adjustments 0.11 (0.09) 0.20 NM 0.58 1.95 (1.37) NM
Diluted earnings per shareTax effect related to special charges and hedge adjustments (0.70) 0.61 (1.31) NM (0.84) (0.15) (0.69) NM
Diluted earnings per shareDiluted earnings per share, excluding special items $1.40 $1.78 $(0.38) (21.3) $6.76 $8.65 $(1.89) (21.8)

 

UNITED CONTINENTAL HOLDINGS, INC.
NON-GAAP FINANCIAL RECONCILIATION (Continued)

UAL provides financial metrics, including earnings before interest, taxes, depreciation and amortization (EBITDA), that we believe provide useful supplemental information for management and investors by measuring profit and profit as a percentage of total operating revenues. Adjusted EBITDA is EBITDA excluding special charges that are non-recurring and that management believes are not indicative of UAL's ongoing performance. Adjusted EBITDA also includes hedge adjustments to reflect the cash impact of fuel derivative contracts settled in the current period.

EBITDA
(In millions)
Three Months Ended
December 31, 2017
Three Months Ended
December 31, 2016
Year Ended
December 31, 2017
Year Ended
December 31, 2016
Net income:
Net income
$580 $397 $2,131 $2,263
Net income Adjusted for:Depreciation and amortization 539 504 2,149 1,977
Net income Adjusted for:Interest expense 171 148 643 614
Net income Adjusted for:Interest capitalized (20) (24) (84) (72)
Net income Adjusted for:Interest income (16) (11) (57) (42)
Net income Adjusted for:Income tax expense(E) 20 487 868 1,556
Net income Adjusted for:Special charges and hedge adjustments before income taxes (D) 31 (27) 176 643
Adjusted EBITDA, excluding special charges and reflecting hedge adjustments - Non-GAAPAdjusted EBITDA, excluding special charges and reflecting hedge adjustments - Non-GAAP $1,305 $1,474 $5,826 $6,939

UAL believes that adjusting capital expenditures for assets acquired through the issuance of debt and capital leases, airport construction financing and excluding fully reimbursable projects is useful to investors in order to appropriately reflect the non-reimbursable funds spent on capital expenditures. UAL also believes that adjusting net cash provided by operating activities for capital expenditures and adjusted capital expenditures is useful to allow investors to evaluate the company's ability to generate cash that is available for debt service or general corporate initiatives.

Capital Expenditures
(In millions)

Three Months Ended


December 31, 2017
Three Months Ended
December 31, 2016
Year Ended
December 31, 2017
Year Ended
December 31, 2016
Capital expenditures:Capital expenditures $1,098 $880 $3,998 $3,223
Capital expenditures:Property and equipment acquired through the issuance of debt and capital leases 17 271 935 386
Capital expenditures:Airport construction financing 1 23 42 91
Capital expenditures:Fully reimbursable projects (70) (96) (246) (353)
Capital expenditures:Adjusted capital expenditures – Non-GAAP $1,046 $1,078 $4,729 $3,347
Free Cash Flow
(In millions)
Free Cash Flow:Net cash provided by operating activities $728 $658 $3,413 $5,542
Free Cash Flow:Less capital expenditures 1,098 880 3,998 3,223
Free Cash Flow:Free cash flow, net of financings - Non-GAAP $(370) $(222) $(585) $2,319
Free Cash Flow:Net cash provided by operating activities $728 $658 $3,413 $5,542
Free Cash Flow:Less adjusted capital expenditures – Non-GAAP 1,046 1,078 4,729 3,347
Free Cash Flow:Free cash flow - Non-GAAP $(318) $(420) $(1,316) $2,195

 

UNITED CONTINENTAL HOLDINGS, INC.
NOTES (UNAUDITED)
(B) Select passenger revenue information is as follows (in millions):
Notes (Unaudited): 4Q 2017
Passenger
Revenue
(millions)
Passenger Revenue
vs.
4Q 2016
PRASM
vs.
4Q 2016
Yield
vs.
4Q 2016
Available Seat Miles
vs.
4Q 2016
Mainline:Mainline $3,626 7.3% 0.3% 0.1% 7.1%
Regional:Regional 1,453 2.7% 1.0% 1.9% 1.7%
Domestic:Domestic 5,079 6.0% (0.1%) 0.0% 6.0%
Atlantic:Atlantic 1,312 5.3% 1.3% 1.5% 4.0%
Pacific:Pacific 986 (4.3%) (2.9%) 0.6% (1.4%)
Latin America:Latin America 703 1.6% (0.6%) 2.6% 2.3%
International:International 3,001 1.1% (0.4%) 1.9% 1.4%
Consolidated:Consolidated 8,080 4.1% 0.2% 0.9% 4.0%
Mainline:Mainline $6,582 4.6% 0.2% 1.1% 4.4%
Regional:Regional 1,498 2.2% 1.0% 1.7% 1.2%
Consolidated:Consolidated 8,080        

 

UNITED CONTINENTAL HOLDINGS, INC.
NOTES (UNAUDITED)

(C) UAL's results of operations include fuel expense for both mainline and regional operations.
(In millions, except per gallon) Three Months Ended
December 31, 2017
Three Months Ended
December 31, 2016
%
Increase/
(Decrease)
Nine Months Ended
December 31, 2017
Nine Months Ended
December 31, 2016
%
Increase/
(Decrease)
Mainline fuel expense excluding hedge impacts Mainline fuel expense excluding hedge impacts $1,551 $1,270 22.1 $5,770 $4,640 24.4
Hedge losses reported in fuel expense (a) (20) NM (2) (217) NM
Total mainline fuel expenseTotal mainline fuel expense 1,551 1,290 20.2 5,772 4,857 18.8
Regional fuel expense Regional fuel expense 324 265 22.3 1,141 956 19.4
Consolidated fuel expenseConsolidated fuel expense $1,875 $1,555 20.6 $6,913 $5,813 18.9
Mainline fuel consumption (gallons)Mainline fuel consumption (gallons) 820 804 2.0 3,357 3,261 2.9
Mainline average aircraft fuel price per gallonMainline average aircraft fuel price per gallon $1.89 $1.60 18.1 $1.72 $1.49 15.4
Mainline average aircraft fuel price per gallon excluding hedge losses recorded in fuel expenseMainline average aircraft fuel price per gallon excluding hedge losses recorded in fuel expense $1.89 $1.58 19.6 $1.72 $1.42 21.1
Regional fuel consumption (gallons)Regional fuel consumption (gallons) 160 158 1.3 621 643 (3.4)
Regional average aircraft fuel price per gallonRegional average aircraft fuel price per gallon $2.03 $1.68 20.8 $1.84 $1.49 23.5
Consolidated fuel consumption (gallons)Consolidated fuel consumption (gallons) 980 962 1.9 3,978 3,904 1.9
Consolidated average aircraft fuel price per gallonConsolidated average aircraft fuel price per gallon $1.91 $1.62 17.9 $1.74 $1.49 16.8
Consolidated average aircraft fuel price per gallon excluding hedge losses recorded in fuel expenseConsolidated average aircraft fuel price per gallon excluding hedge losses recorded in fuel expense $1.91 $1.60 19.4 $1.74 $1.43 21.7
  • (a) UAL allocates 100 percent of losses from settled hedges that were designated for hedge accounting to mainline fuel expense.
 

(a)   UAL allocates 100 percent of losses from settled hedges that were designated for hedge accounting to mainline fuel expense.

 

 

 

UNITED CONTINENTAL HOLDINGS, INC.
NOTES (UNAUDITED)

(D) Special charges, hedge adjustments and income tax include the following:
(In millions) Three Months Ended
December 31, 2017
Three Months Ended
December 31, 2016
Year Ended
December 31, 2017
Year Ended
December 31, 2016
Operating:
Severance and benefit costs
$15 $10 $116 $37
Operating:Impairment of assets 10 25 412
Operating:Labor agreement costs (60) 64
Operating:Cleveland airport lease restructuring 74
Operating:(Gains) losses on sale of assets and other special charges 6 19 35 51
Operating:Subtotal 31 (31) 176 638
Other nonoperating (gains) losses:Other nonoperating (gains) losses (1)
Total special charges:Total special charges 31 (31) 176 637
Income tax benefit related to special charges:Income tax benefit related to special charges (11) 12 (63) (229)
Total special charges, net of income taxes:Total special charges, net of income taxes 20 (19) 113 408
Income tax adjustments (E) (192) 180 (192) 180
Hedge adjustments: prior period gains on fuel derivative contracts settled in the current period:Hedge adjustments: prior period gains on fuel derivative contracts settled in the current period 4 6
Total special charges and hedge adjustments, net of income taxes:Total special charges and hedge adjustments, net of income taxes $(172) $165 $(79) $594

 

Special charges, hedge adjustments and income tax adjustments

 

Severance and benefit costs: During the three months and year ended December 31, 2017, the company recorded $10 million ($6 million net of taxes) and  $83 million ($53 million net of taxes), respectively, of severance and benefit costs related to a voluntary early-out program for its technicians and related employees represented by the International Brotherhood of Teamsters (the "IBT"). In the first quarter of 2017, approximately 1,000 technicians and related employees elected to voluntarily separate from the company and will receive a severance payment, with a maximum value of $100,000 per participant, based on years of service, with retirement dates through early 2019.  Also during the three months and year ended December 31, 2017, the company recorded $5 million ($3 million net of taxes) and $33 million ($21 million net of taxes), respectively, of severance primarily related to its management reorganization initiative.

 

During the three months and year ended December 31, 2016, the company recorded $10 million ($6 million net of taxes) and $37 million ($24 million net of taxes), respectively, of severance and benefit costs related to a voluntary early-out program for the company's flight attendants and other severance agreements.

 

Impairment of assets: In the fourth quarter of 2017, the company recorded a $10 million ($6 million net of taxes) impairment charge related to obsolete spare parts inventory.  During 2017, United recorded a $15 million ($10 million net of taxes) intangible asset impairment charge related to a maintenance service agreement.

 

In April 2016, the Federal Aviation Administration ("FAA") announced that, effective October 30, 2016, it would designate Newark Liberty International Airport ("Newark") as a Level 2 schedule-facilitated airport under the International Air Transport Association Worldwide Slot Guidelines. The designation was associated with an updated demand and capacity analysis of Newark by the FAA. In the second quarter of 2016, the company determined that the FAA's action impaired the entire value of its Newark slots because the slots are no longer the mechanism that governs take-off and landing rights. Accordingly, the company recorded a $412 million special charge ($264 million net of taxes) to write off the intangible asset.

 

Labor agreement costs and related items: In 2016, the fleet service, passenger service, storekeeper and other employees represented by the International Association of Machinists and Aerospace Workers (IAM) ratified seven new contracts with the company which extended the contracts through 2021. Also in 2016, the technicians and related employees represented by the International Brotherhood of Teamsters (IBT) ratified a six-year joint collective bargaining agreement which extended the contract through 2022. During 2016, the company recorded $171 million ($110 million net of taxes) of special charges primarily for payments in conjunction with the IAM and IBT agreements described above. As part of the ratified contract with the IBT, the company amended some of its technicians and related employees' postretirement medical plans. The amendments triggered curtailment accounting, resulting in the recognition of a one-time $60 million gain ($38 million net of taxes) for accelerated recognition of a prior service credit in one of the plans. Also, as part of the ratified contract with the Association of Flight Attendants, the company amended two of its flight attendant postretirement medical plans. The amendments triggered curtailment accounting, resulting in the recognition of a one-time $47 million gain ($30 million net of taxes) for accelerated recognition of a prior service credit.

 

Cleveland airport lease restructuring: During 2016, the City of Cleveland agreed to amend the company's lease, which runs through 2029, associated with certain excess airport terminal space (principally Terminal D) and related facilities at Hopkins International Airport. The company recorded an accrual for remaining payments under the lease for facilities that the company no longer uses and will continue to incur costs under the lease without economic benefit to the company. This liability was measured and recorded at its fair value when the company ceased its right to use such facilities leased to it pursuant to the lease. The company recorded a special charge of $74 million ($47 million net of taxes) related to the amended lease.

 

Hedge adjustments: Prior to 2017, the company used certain combinations of derivative contracts that were economic hedges but did not qualify for hedge accounting under U.S. generally accepted accounting principles.  As with derivatives that qualified for hedge accounting, the economic hedges and individual contracts were part of the company's program to mitigate the adverse financial impact of potential increases in the price of fuel. The company recorded changes in the fair value of the various contracts that were not designated for hedge accounting to Nonoperating income (expense): Miscellaneous, net in the statements of consolidated operations. During the three months and year ended December 31, 2016, for fuel derivative contracts that settled in the three months and year ended December 31, 2016, the company recorded mark-to-market gains of $4 million and $6 million, respectively, in prior periods.

 

(E) Effective tax rate: The company's effective tax rate for the three months and year ended December 31, 2017 was 3.5% and 29.0%, respectively.  The company's effective tax rate for the three months and year ended December 31, 2016 was 55.1% and 40.7%, respectively. The rate for both 2017 periods was impacted by a one-time, $192 million benefit due to the passage of the Tax Cuts and Jobs Act in the fourth quarter of 2017. The rate for both 2016 periods was impacted by a special tax expense of $180 million.  In 2016, the company recorded approximately $180 million of deferred income tax expense adjustments in AOCI, which related to losses on fuel hedges designated for hedge accounting. Accounting rules required the adjustments to remain in AOCI as long as the company had fuel derivatives designated for cash flow hedge accounting. In 2016, we settled all of our fuel hedges and have not entered into any new fuel derivative contracts for hedge accounting. Accordingly, the company reclassified the $180 million to income tax expense in 2016.

 

The effective tax rates for the 2017 and 2016 periods represented a blend of federal, state and foreign taxes and the impact of certain nondeductible items. The effective tax rate for the three months and year ended December 31, 2017 reflects the impact of a change in the mix of domestic and foreign earnings.

 

 

 

SOURCE United Airlines

For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com

United Introduces Customer COVID-19 Testing from Houston to Latin American and Caribbean Destinations

United and Advanced Diagnostic Laboratory team up to offer self-collected, mail-in COVID-19 tests to help ensure travelers meet country entry requirements
November 23, 2020

CHICAGO, Nov. 23, 2020 /PRNewswire/ -- United announced today it is expanding its customer COVID-19 testing efforts to include flights out of Houston to select destinations in Latin America and the Caribbean. Starting for flights departing on December 7, customers originating from George Bush Intercontinental Airport (IAH) will have the option to take a self-collected, mail-in test that meets local entry requirements for the following destinations, allowing them to reunite with family or start their vacation immediately:

  • Aruba (AUA)
  • Belize City, Belize (BZE)
  • Guatemala City, Guatemala (GUA)
  • Lima, Peru (LIM)
  • Nassau, Bahamas (NAS)
  • Panama City, Panama (PTY)
  • Roatan, Honduras (RTB)
  • San Pedro Sula, Honduras (SAP)
  • San Salvador, El Salvador (SAL)
  • Tegucigalpa, Honduras (TGU)

    United Introduces Customer COVID-19 Testing from Houston to Latin American and Caribbean Destinations

    United and Advanced Diagnostic Laboratory team up to offer self-collected, mail-in COVID-19 tests to help ensure travelers meet country entry requirements
    November 23, 2020

    CHICAGO, Nov. 23, 2020 /PRNewswire/ -- United announced today it is expanding its customer COVID-19 testing efforts to include flights out of Houston to select destinations in Latin America and the Caribbean. Starting for flights departing on December 7, customers originating from George Bush Intercontinental Airport (IAH) will have the option to take a self-collected, mail-in test that meets local entry requirements for the following destinations, allowing them to reunite with family or start their vacation immediately:

    • Aruba (AUA)
    • Belize City, Belize (BZE)
    • Guatemala City, Guatemala (GUA)
    • Lima, Peru (LIM)
    • Nassau, Bahamas (NAS)
    • Panama City, Panama (PTY)
    • Roatan, Honduras (RTB)
    • San Pedro Sula, Honduras (SAP)
    • San Salvador, El Salvador (SAL)
    • Tegucigalpa, Honduras (TGU)

    "Widespread testing is key to unlocking international borders and safely reopening global travel. This is particularly important for our customers in Houston, who rely on United to keep them connected with their family and friends in Latin America and the Caribbean," said Toby Enqvist, chief customer officer for United. "We'll continue to lead the way on testing – United was the first to announce a customer COVID-19 testing program and the first to offer free tests on flights across the Atlantic – and we'll look at new, innovative ways to make the travel experience even safer."

    The self-collected, mail-in COVID-19 test is $119. The test will be administered by Advanced Diagnostic Laboratory (ADL) and processed at their COVID-19 testing laboratory in San Antonio, Texas. United will reach out to customers 14 days ahead of their flights to provide instructions on ordering a test and the testing process. United encourages customers to research the local requirements for further questions specific to their destination. Customers are advised to take the tests 72 hours before departure and should expect to receive results via email within 24-48 hours of mailing in their test.

    "As the energy capital of the world and most diverse city in the United States, Houston plays an influential role in linking global economies," said Sylvester Turner, City of Houston mayor. "As we fight against a second wave of the coronavirus, the private and public sectors, with guidance from public health experts, must work collaboratively and judiciously to reopen the global economy. Although a vaccine would be the ultimate solution, United's expansion of its customer testing program is a step in the right direction. I commend United for their leadership and forward-thinking."

    ADL's self-collection kit includes a plastic tube, a nasal swab and instructions on how to properly collect a specimen. ADL's telehealth system will be available to support customers traveling to countries that require a health care professional to supervise the COVID-19 test. United has worked closely with officials in each country to ensure that any customer – both visitors and nationals returning home – who tests negative will be able to enter the country.

    "Accurate and reliable testing is not only critical to reducing the spread of COVID-19, but essential in helping get this virus under control," said Stan Crawford, chief operations officer for ADL. "We are invested in United's commitment to ensuring customers not only meet their destination's entry requirements but that, when they do travel, they do so in a way that is safer."

    Click here for b-roll and visual assets of ADL's self-collection kit and testing 

    In addition to adding another key element to its layered approach to safety, United has also seen a positive impact on travel demand and significant increases in customer load factors and revenue when testing options are available. For example, after United announced its COVID-19 test for customers traveling from San Francisco to Hawaii and allowing them to avoid a 14-day quarantine, the airline saw a nearly 95% increase in passengers compared to the prior two-week period. Last week, United launched the world's first free transatlantic COVID-19 testing pilot between Newark Liberty International Airport and London Heathrow Airport. Through this pilot program, all crew members and customers over the age of two on select flights will be required to take a rapid COVID-19 test and provide a negative result in order to take the flight, ensuring that everyone on board over the age of two has tested negative before departure.

    A safer travel experience: United CleanPlusSM

    Since the start of the pandemic, United has been a leader in enacting new policies and innovations designed to keep employees and passengers safer when traveling. It was the first U.S. airline to mandate masks for flight attendants, quickly following with all customers and employees. United was also among the first U.S. carriers to announce it wouldn't permit customers who refused to comply with the airline's mandatory mask policy to fly with them while the face mask policy is in place. United was also the first U.S. airline to roll out touchless check-in for customers with bags, and the first to require passengers take an online health assessment before traveling. United is applying Zoono Microbe Shield, an EPA-registered antimicrobial coating that forms a long-lasting bond with surfaces and inhibits the growth of microbes, to its entire mainline and express fleet before the end of the year. 

    The latest research, including a recent study conducted by the U.S. Department of Defense, shows COVID-19 exposure risk on board United aircraft is almost zero due to the airline's advanced air filtration systems, mandated mask policy and diligent cleaning protocols.

    For more details on all the ways United is helping keep customers safe during their journey, please visit united.com/cleanplus.

    About United

    United's shared purpose is "Connecting People. Uniting the World." For more information, visit united.com, follow @United on Twitter and Instagram or connect on Facebook. The common stock of United's parent, United Airlines Holdings, Inc., is traded on the Nasdaq under the symbol "UAL".

    About Advanced Diagnostic Laboratory

    Advanced Diagnostic Laboratory (ADL) is a leader in scientific testing standards for the COVID-19 virus, both in the U.S. and internationally. Located in San Antonio, Texas, ADL has over 80 years of combined experience in clinical diagnostic testing procedures and works globally with local communities to provide safe and healthy lifestyles. For more information, call ADL at 1.800.834.3522 or visit our website at ADLHealth.com.

     

    SOURCE United Airlines

    For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com

    First United Airlines Flight Offering Free Transatlantic COVID-19 Testing Takes Off

    First of its kind, testing program guarantees customers over two years old and crew test negative before departure
    November 16, 2020

    NEWARK, N.J., Nov. 16, 2020 /PRNewswire/ -- Today, United customers traveling on flight 14 from Newark Liberty International Airport (EWR) to London Heathrow (LHR) were the first to experience the airline's free transatlantic COVID-19 testing pilot program. The airline provided rapid tests to every passenger over 2 years old and all crew members on board, free of charge, guaranteeing everyone* on the flight tested negative prior to departure.

    United Airlines to Present at the 2020 Bernstein Operational Decisions Conference

    November 13, 2020

    CHICAGO, Nov. 13, 2020 /PRNewswire/ -- United Airlines' Mike Leskinen, Vice President of Corporate Development and Investor Relations will present at the Bernstein Operational Decisions Conference on Tuesday, November 17th. The presentation will begin at 12:30 p.m. CT / 1:30 p.m. ET.

    The live webcast will be available on the investor relations section of United's website at ir.united.com. The company will archive the video webcast on the website within 24 hours of the presentation, and the webcast will be available for a limited time.

    About United

    United's shared purpose is "Connecting People. Uniting the World." For more information, visit united.com, follow @United on Twitter and Instagram or connect on Facebook. The common stock of United's parent, United Airlines Holdings, Inc., is traded on the Nasdaq under the symbol "UAL".

    SOURCE United Airlines

    For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com

    United Airlines Makes it Easier to Earn MileagePlus Premier Status for 2022

    Airline reduces qualifying thresholds and offers first-ever promotions to accelerate earning status
    November 12, 2020

    CHICAGO, Nov. 12, 2020 /PRNewswire/ -- United Airlines today announced changes to its MileagePlus® Premier® program that will make it easier to earn status in 2021 for the 2022 program year. United is reducing Premier Qualifying Points (PQP) and Premier Qualifying Flights (PQF) thresholds next year and introducing first-of-its-kind promotions that help members earn status more quickly. Early next year, United will deposit 25% of the PQP-only requirements in Premier members' accounts based on their 2021 Premier status level. United will also give members bonus PQP for their first three trips flown in 2021 through Mar. 31, helping their flights go further toward reaching status.

    United Airlines Now Using New Clorox® Electrostatic Sprayers to Disinfect Airport Terminals

    Clorox® Total 360® System sprays solution that is EPA-approved to kill SARS-CoV-2, the virus that causes COVID-19;
    November 11, 2020

    CHICAGO, Nov. 11, 2020 /PRNewswire/ -- As part of the United CleanPlus commitment to enhancing safety for travelers both onboard and at the airport, United Airlines is now using the Clorox® Total 360® System to disinfect terminals at 35 of the airline's busiest airports. This electrostatic spraying system is similar to the electrostatic spraying technology used onboard aircraft and will be used to spray surfaces in ticketing lobbies, terminals, gate rooms, employee spaces and United Club locations. The disinfecting solution is EPA-approved to kill SARS-CoV-2, the virus that causes COVID-19. Through its United CleanPlus program, United has been working closely with Clorox and the Cleveland Clinic since early May to consult on all its cleaning and disinfection protocols. The airline currently uses Clorox Disinfection Wipes on all mainline aircraft and in United Club locations.

    We are Back! United Announces Return to New York's JFK Airport

    Airline to offer new transcontinental service from JFK to the west coast starting February 1
    November 10, 2020

    CHICAGO, Nov. 10, 2020 /PRNewswire/ -- United Airlines announced today that it will be returning service to New York City's John F. Kennedy Airport (JFK) on February 1, 2021 with nonstop service to the west coast. The airline's entry back into JFK after five years reflects not only its strong commitment to the New York City area, but a continuation of aggressively and strategically managing the impact of COVID-19 by increasing service to and from the places where customers want to fly. The new United service will operate out of Terminal 7.

    Responding to Thanksgiving Travel Demand, United Adds Over 1,400 Domestic Flights to Schedule

    United seeing more customers booking Thanksgiving travel closer to departure this year
    November 09, 2020

    CHICAGO, Nov. 9, 2020 /PRNewswire/ -- United Airlines expects the week of November 23 will be its busiest since March as customers travel to visit friends and family for the Thanksgiving holiday. This year, United is anticipating approximately 50% of United customers flying for Thanksgiving are booking travel less than 30 days prior to departure compared to last year when around 40% of Thanksgiving travelers booked less than 30 days before departure. To help customers reconnect with loved ones this holiday season, United is adding more than 1,400 domestic flights during the week of Thanksgiving and is monitoring bookings in real-time to swap in larger aircraft when needed to accommodate last-minute demand.

    United Airlines Launches World's First Free Transatlantic COVID-19 Testing Pilot

    Free testing guarantees all customers over 2 years old and crew on board have tested negative before departure
    October 29, 2020

    NEWARK, N.J., Oct. 29, 2020 /PRNewswire/ -- United Airlines today announced the world's first free transatlantic COVID-19 testing pilot program for customers. From November 16 through December 11, the airline will offer rapid tests to every passenger over 2 years old and crew members on board select flights from Newark Liberty International Airport (EWR) to London Heathrow (LHR), free of charge. Anyone who does not wish to be tested will be placed on another flight, guaranteeing everyone on board other than children under two will have tested negative before departure.

    United Airlines Redesigns Mobile App to be More Accessible for People with Visual Disabilities

    United increased color contrast, added more space between graphics and reorganized page flows to result in better integration with screen reader technologies;
    October 28, 2020

    CHICAGO, Oct. 28, 2020 /PRNewswire/ -- United Airlines today launches a redesigned version of its mobile app, with new enhancements intended to make travel easier for people with visual disabilities. Throughout its award-winning app, the carrier has increased color contrast, added more space between graphics and reordered how information is displayed and announced to better integrate with the screen reader technologies like VoiceOver and TalkBack that are built into most handheld devices and read aloud on-screen messages and notifications. By restructuring the way the information is organized on the app, screen readers are better able to convert text to audio in the proper, logical sequence, allowing customers to better understand and navigate the app. According to the National Aging and Disability Transportation Center, more than 25 million Americans have self-reported travel-limiting disability. The improved accessibility of the app is just one of the ways United is continuing its commitment to accessibility and inclusion of customers with disabilities.

    United Airlines Announces Eight New Routes and Increases Flights to 19 Destinations in the Caribbean, Central America and Mexico for Winter Sun-Seekers

    Starting Oct. 17, United will begin selling tickets for new flights from Denver, Los Angeles, San Francisco, Washington D.C. and Cleveland
    October 16, 2020

    CHICAGO, Oct. 16, 2020 /PRNewswire/ -- United Airlines today announced a significant expansion of its winter international schedule, introducing eight new routes and adding flights to 19 destinations in Mexico, the Caribbean and Latin America. Starting in December, United will begin new nonstop service between Los Angeles and San Jose, Costa Rica and San Pedro Sula, Honduras; between Denver and Belize City, Belize and San Jose, Costa Rica; between Washington D.C. and Santo Domingo, Dominican Republic, and returning service between Cleveland and Cancun, Mexico. In January, United will begin new nonstop service between Liberia, Costa Rica and both Los Angeles and San Francisco. The new flights are subject to government approval.

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