United and Airlink send search and rescue team to Bahamas - United Hub

We partner with Airlink to send search and rescue team to the Bahamas

By The Hub team, September 05, 2019

A team of search and rescue experts from Empact Northwest departed Newark International Airport (EWR) this morning for Nassau (NSA), the capital of the Bahamas to help meet the pressing need for search and rescue services identified by Bahamian Prime Minister Hubert Minnis in the aftermath of Hurricane Dorian. The Empact Northwest team worked with Airlink, a rapid-response humanitarian relief organization that connects airlines with non-governmental organizations (NGOs), that respond quickly and efficiently in the wake of major disasters.

"We can't thank United enough for allowing us to jump out of the gate right away to aid people devastated by this storm," said Airlink Strategic Advisor Emily Sperling. "Search and rescue, medical care, temporary shelter, food and access to potable water are among the most immediate and pressing needs identified in the region. United's assistance is critical in ensuring that groups like Empact Northwest join others, including Mercy Corps, ADRA, and Heart to Heart International in fulfilling those most basic needs."

Airlink notes that our assistance enables two types of first responders to arrive quickly: those with specialized response capabilities like search and rescue, as well as assessment teams, who identify the most pressing needs and establish partnerships quickly to distribute supplies more efficiently once they are on the ground in country. Our partnership is felt long after the initial outreach after a disaster, too, according to Ms. Sperling. "After Irma and Maria hit the Caribbean in 2017, we received requests to transport relief workers a year or two later, to provide training and rebuilding assistance to help these communities develop future resilience," she said. The partnership also helps move responders into place to assist U.S. East Coast communities in the path of this tremendous storm.

You can join us in our disaster relief efforts by donating to our Crowdrise fundraising page here.

United Cargo operates more than 11,000 cargo-only flights in one year

By The Hub team, March 19, 2021

On March 19, 2020, United operated its first flight carrying cargo without passengers on board. While the passenger cabin was empty, its cargo hold was completely full, carrying more than 29,000 pounds of commodities from Chicago O'Hare International Airport (ORD) to Frankfurt Airport (FRA).

A year later, United Cargo has operated more than 11,000 cargo-only flights carrying more than 570 million pounds of freight. To support the COVID-19 pandemic recovery efforts, United Cargo has also transported more than 113 million pounds of medical and pharmaceutical products on both cargo-only and passenger flights as well as approximately 10 million COVID-19 vaccines, providing global communities access to the items they have needed most.

10 tips for spring travel

By The Hub team, February 24, 2021

Whether you haven't flown with us for a while or just need a quick refresher before your spring trip, read this list of tips to know before your flight and arrive at the airport travel-ready:

1. Download the United app for contactless bag check, travel assistance and more

Before your flight, download the United app to view your flight status, check in, sign up for flight notifications, locate departure gates, access our free personal device entertainment when available and more. We've also updated our app with new features that can make your trip a little safer, including contactless bag check.

Don't forget to use Agent on Demand for help with any and all questions you may have before your flight. This new capability is available at all our U.S. hub airports and allows you to use your own mobile device to contact a customer service agent via phone, video or chat to help with day-of-travel questions while you're at the airport. Learn more about Agent on Demand here.

United joins UNICEF COVAX initiative

By The Hub team, February 19, 2021

This week, we were honored to become the first U.S. airline to join the UNICEF Humanitarian Airfreight Initiative to combat the COVID-19 pandemic by transporting the vaccine and other critically needed supplies to underserved areas of the globe.

"We are committed to helping the global community in any way we can, and we all must work together to do our part to bring this health and humanitarian crisis to an end," said Director of Cargo Specialty Products Manu Jacobs.

We will leverage our expertise to transport these critical pharmaceutical and healthcare shipments around the world safely, efficiently and expediently. We are proud to partner with the United Nations to support this global effort and provide equitable access to COVID-19 vaccines.

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