Fit for the runway: We announce next generation uniforms - United Hub
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Fit for the runway: We announce next generation uniforms

By The Hub team , August 24, 2017

Today, we announced a partnership with three world-class design and apparel companies — Brooks Brothers, Tracy Reese and Carhartt — to inspire and create a new line of uniforms for the carrier's more than 70,000 front-line employees. Additionally, we will partner with TUMI, the leading international brand of premium travel, business and lifestyle accessories, to be the official luggage provider for all 24,000 of our flight attendants.

"The partners we've selected uniquely match what our employees asked for in a uniforms program — style, comfort and durability," said Kate Gebo, senior vice president of global customer service delivery and chief customer officer of United. "We recognized early on that this would not be a 'one size fits all' solution — front-line employees perform vastly different roles and deserve a uniform that meets their specific needs, created by leaders in the apparel business. Our United family is excited to see how these trusted and innovative brands will deliver world-class uniforms in close collaboration with our employees."

Committed to a best-in-class uniforms program, earlier this year we started what will be a multi-year process to ensure the proper amount of time for collaboration among employees, labor leadership and the partner brands as well as ample time to test uniforms before finalizing designs and materials. Working closely with labor leadership for all front-line teams, employee feedback will be used to inform every aspect of the design process, which will be followed by multiple thorough wear tests with employees to ensure optimal comfort and functionality of designs and materials. The process is structured to deliver comfortable, durable and fashionable uniforms that our talented aviation professionals will feel proud to wear while performing their varied roles.

Based on employee feedback from focus groups, open houses and surveys, we identified a variety of distinct brands to meet the needs of employees and help deliver the company's next- generation uniform program. Over the last several months, Tracy Reese and representatives from Brooks Brothers and Carhartt met with employees at all of our U.S. domestic hub airport locations.

Employees look at sample Brooks Brothers designed uniforms United employees examine sample uniform fabric with a Brooks Brothers representative

Brooks Brothers

Brooks Brothers, America's oldest apparel company, has a rich heritage dating back 199 years and is globally recognized for its innovation, quality and timeless style. Brooks Brothers will design and manufacture uniforms for all of our pilots, male flight attendants and customer service representatives.

"Brooks Brothers is proud to partner with United on this exciting initiative. We, like United, have a passion for quality, innovation and a shared commitment to create a uniform program that United's employees will be proud to wear." – Claudio Del Vecchio, Chairman and CEO, Brooks Brothers

Fashion designer, Tracy Reese, pictured with United employees United employees pictured with fashion designer, Tracy Reese

Tracy Reese

For more than two decades, Tracy Reese has crafted joyful, feminine pieces in signature rich colors and unique prints for the modern woman. Her design philosophy is rooted in a commitment to bringing out the beauty in women of all shapes, sizes and colors. Like United, she is inspired by global cultures and travel. Reese will partner with Brooks Brothers to design uniforms for female flight attendants and customer service representatives that will be manufactured by Brooks Brothers.

"I am truly honored to embark on this journey with United. For me as a designer, there is no prouder moment than seeing amazing women wearing my designs while accomplishing the many important endeavors required of each day. I look forward to continuing the United tradition of excellence and style with some added Tracy Reese flair." – Tracy Reese

United employees test out sample Carhartt uniforms United employees check out sample Carhartt uniform fabric

Carhartt

For nearly 130 years, Carhartt has built reliable, durable workwear and apparel for the active and outdoors lifestyle — it is also a brand that employees identified as their preference. Carhartt will be responsible for outfitting the ramp service, technical operations and catering operations employees.

Employee apparel provider Cintas will be responsible for the distribution of Carhartt garments as well as providing a select number of employee-favored pieces.

"Carhartt was founded to serve railroad engineers with durable workwear designed to exceed their rugged requirements. Four generations later, our family-owned business still outfits hardworking people around the world. This new partnership is an incredible opportunity to outfit the men and women of United Airlines, who take on the harshest elements every day." – Mark Valade, Chairman and CEO, Carhartt

Alpha 2 TUMI luggage TUMI Alpha 2 luggage pictured above

TUMI

Product quality and selection are key attributes that have made TUMI the leading international business, accessory and travel lifestyle brand. TUMI is the preferred luggage of many of United's premier customers, and this partnership gives employees what's known as the "TUMI Difference." All United flight attendants will receive their choice of either a two-wheel or four-wheel rollaboard bag.

"The partnership between TUMI and United Airlines expresses our shared passion in perfecting the journeys of our customers. As part of United's continued investment in its uniform program, we look forward to sharing the TUMI difference by being the sole luggage provider to the United Airlines flight attendant team." – Rob Cooper, General Manager North America, TUMI

We anticipate rolling out our new uniforms in 2020.

Reflecting on Veterans Day: a message from our CEO Oscar Munoz

By Oscar Munoz, CEO, United Airlines , November 11, 2019

Right now, around the world, brave members of America's armed forces are on duty, defending our freedom and upholding our values.

When not laser-focused on the mission at hand, they're looking forward to the day when their service to our nation is fulfilled and they can reunite with their families.

They are also imagining how they can use their hard-earned skills to build an exciting, rewarding and important career when they return home.

I want them to look no further than United Airlines.

That's why we are focused on recruiting, developing and championing veterans across our company, demonstrating to our returning women and men in uniform that United is the best possible place for them to put their training, knowledge, discipline and character to the noblest use.

They've developed their knowledge and skills in some of the worst of times. We hope they will use those skills to keep United performing at our best, all of the time.

That's why we are accelerating our efforts to onboard the best and the brightest, and substantially increasing our overall recruitment numbers each year.

We recently launched a new sponsorship program to support onboarding veterans into United and a new care package program to support deployed employees. It's one more reason why United continues to rank high - and rise higher - as a top workplace for veterans. In fact, we jumped 21 spots this year on Indeed.com's list of the top U.S workplaces for veterans. This is a testament to our increased recruiting efforts, as well as our efforts to create a culture where veterans feel valued and supported.

We use the special reach and resources of our global operations to partner with outstanding organizations. This is our way of stepping up and going the extra mile for all those who've stepped forward to answer our nation's call.

We do this year-round, and the month of November is no exception; however, it is exceptional, especially as we mark Veterans Day.

As we pay tribute to all Americans who have served in uniform and carried our flag into battle throughout our history, let's also keep our thoughts with the women and men who are serving around the world, now. They belong to a generation of post-9/11 veterans who've taken part in the longest sustained period of conflict in our history.

Never has so much been asked by so many of so few.... for so long. These heroes represent every color and creed. They are drawn from across the country and many immigrated to our shores.

They then freely choose to serve in the most distant and dangerous regions of the world, to protect democracy in its moments of maximum danger.

Wherever they serve - however they serve - whether they put on a uniform each day, or serve in ways which may never be fully known, these Americans wake up each morning willing to offer the "last full measure of devotion" on our behalf.

Every time they do so, they provide a stunning rebuke to the kinds of voices around the world who doubt freedom and democracy's ability to defend itself.

Unfortunately, we know there are those who seem to not understand – or say they do not - what it is that inspires a free people to step forward, willing to lay down their lives so that their country and fellow citizens might live.

But, we – who are both the wards and stewards of the democracy which has been preserved and handed down to us by veterans throughout our history – do understand.

We know that inciting fear and hatred of others is a source of weakness, not strength. And such divisive rhetoric can never inspire solidarity or sacrifice like love for others and love of country can.

It is this quality of devotion that we most honor in our veterans - those who have served, do serve and will serve.

On behalf of a grateful family of 96,000, thank you for your service.

Humbly,

Oscar

United named a top workplace for veterans

By The Hub team , November 10, 2019

Each year around Veterans Day, Indeed, one of the world's largest job search engines, rates companies based on actual employee reviews to identify which ones offer the best opportunities and benefits for current and former U.S. military members. Our dramatic improvement in the rankings this year reflects a stronger commitment than ever before to actively recruiting, developing and nurturing veteran talent.

"We've spent a lot of time over the past 12 months looking for ways to better connect with our employees who served and attract new employees from the military ranks," said Global Catering Operations and Logistics Managing Director Ryan Melby, a U.S. Army veteran and the president of our United for Veterans business resource group.

"Our group is launching a mentorship program, for instance, where we'll assign existing employee-veterans to work with new hires who come to us from the armed forces. Having a friend and an ally like that, someone who can help you translate the skills you picked up in the military to what we do as a civilian company, is invaluable. That initiative is still in its infancy, but I'm really optimistic about what it can do for United and for our veteran population here."

Impressively, we were the only one of our industry peers to move up on the list, further evidence that we're on a good track as a company.

Mission Accomplished

By Matt Adams , November 06, 2019

The question of where David Ferrari was had haunted retired U.S. Army Sergeant Major Vincent Salceto for the better part of 66 years.

Rarely did a week go by that Salceto didn't think about his old friend. Often, he relived their last moments together in a recurring nightmare. In it, it's once again 1953 and Salceto and Ferrari are patrolling a valley in what is now North Korea. Suddenly, explosions shatter the silence and flares light up the night sky.

Crouching under a barrage of bullets, Salceto, the squad's leader, drags two of his men to safety, then he sees Ferrari lying face down on the ground. He runs out to help him, but he's too late. And that's when he always wakes up.

Italian Americans from opposite coasts – Salceto from Philadelphia, Ferrari from San Francisco – the two became close, almost like brothers, after being assigned to the same unit during the Korean War. When Ferrari died, it hit Salceto hard.

"After that, I never let anyone get close to me like I did with Dave," he says. "I couldn't; I didn't want to go through that again."

When the war ended, Salceto wanted to tell Ferrari's family how brave their son and brother had been in battle. Most of all, he wanted to salute his friend at his gravesite and give him a proper farewell.

For decades, though, Salceto had no luck finding his final resting place or locating any of his relatives. Then, in June of this year, he uncovered a clue that led him to the Italian Cemetary in Colma, California, where Ferrari is buried.

Within days, Salceto, who lives in Franklinville, New Jersey, was packed and sitting aboard United Flight 731 from Philadelphia to San Francisco with his wife, Amy, and daughter, Donna Decker, on his way to Colma. For such a meaningful trip, he even wore his Army dress uniform.

That's how San Francisco-based flight attendant Noreen Baldwin spotted him as he walked down the jet bridge to get on the plane.

"I saw him and said to the other crew members, 'Oh my goodness, look at this guy,'" she says. "I knew there had to be a story."

The two struck up a conversation and Salceto told Baldwin why he was traveling. She got emotional listening to him talk and made a point of fussing over him, making sure he and his family had everything they needed.

About halfway through the flight, Baldwin had an idea. She and her fellow crew members would write messages of encouragement to Salceto and invite his fellow passengers to do the same.

"We did it discreetly," says Baldwin. "I asked the customers if they saw the man in uniform, which most had, and asked them if they wanted to write a few words for him on a cocktail napkin. A lot of people did; families did it together, parents got their kids to write something. After the first few rows, I was so choked up that I could barely talk."

When Baldwin surprised Salceto with dozens of hand-written notes, he, too, was speechless. He laid the stack on his lap and read each one. At the same time, the pilots made an announcement about the veteran over the loud speaker, after which the customers on board burst into applause.

"It seems contrived, and I hate using the word organic, but that's what it was; it just happened," Baldwin says. "Mr. Salceto was so loveable and humble, and what he was doing was so incredible, it felt like the right thing to do. And you could tell he was touched."

On June 27, Salceto finally stood before Ferrari's grave and said that long-awaited goodbye. As a trumpeter played "Taps," he unpinned a medal from his jacket and laid it reverently on the headstone.

"I had gotten a Bronze Star for my actions [the night Ferrari died] with a 'V' for valor, and that was the medal I put on Dave's grave," says Salceto, pausing to fight back tears. "I thought he was more deserving of it than I was."

For the first time in years, Salceto felt at peace. His mission was accomplished.

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