United Announces Full-Year 2015 Profit - United Hub

United Airlines Announces Full-Year 2015 Profit

January 21, 2016

CHICAGO, Jan. 21, 2016 /PRNewswire/ -- United Airlines (UAL) today reported its fourth-quarter and full-year 2015 financial results.

  • UAL reported full-year net income of $4.5 billion, or $11.88 per diluted share, excluding special items. Including special items, UAL reported full-year net income of $7.3 billion. These results include a nonrecurring $3.1 billion non-cash benefit associated with the reversal of the company's income tax valuation allowance.
  • UAL reported fourth-quarter net income of $934 million, or $2.54 per diluted share, excluding special items. Including special items, UAL reported fourth-quarter net income of $823 million.
  • Today, UAL announced it reached an agreement to acquire 40 new Boeing 737-700 aircraft which will enter the fleet beginning in mid-2017, replacing a portion of the capacity currently operated by regional partners.
  • Employees earned a record $698 million in profit sharing for full-year 2015.

"We improved our operational performance, continued to invest in our products and services and achieved record financial performance," said Brett J. Hart, UAL's acting chief executive officer. "We have great momentum as we head into 2016 and are committed to continuously earning the trust of our customers and employees. I'm proud of what we accomplished together, running a reliable airline and making the right investments to deliver shareholder value. We expect first-quarter pre-tax margin to be between 8 and 10 percent, excluding special items."

Full-Year and Fourth-Quarter Revenue and Capacity

For the fourth quarter of 2015, total revenue was $9.0 billion, a decrease of 3.0 percent year-over-year. Fourth-quarter 2015 consolidated PRASM decreased 6.0 percent and consolidated yield decreased 7.2 percent compared to the fourth quarter of 2014. For the full-year 2015, consolidated PRASM declined 4.4 percent versus the prior year. The declines in PRASM and yield were driven largely by a strong U.S. dollar, lower surcharges, travel reductions from customers impacted by declining oil prices and softening domestic and international yields.

Passenger revenue for the fourth quarter and full year of 2015 and period-to-period comparisons of related statistics for UAL's mainline and regional operations are included in the tables in the back of this document.

Full-Year and Fourth-Quarter Costs

Total operating expense excluding special charges was $7.8 billion in the fourth quarter, down 8.1 percent year-over-year. Including special charges, total operating expense was $8.0 billion, an 8.4 percent decrease year-over-year. The decrease was largely driven by lower oil prices. Consolidated unit cost (CASM), excluding special charges, third-party business expenses, fuel and profit sharing, was flat compared to the fourth quarter of 2014. Consolidated CASM including those items decreased 10 percent year-over-year. For the full year, consolidated CASM excluding special charges, third-party business expenses, fuel and profit sharing decreased 0.7 percent year-over-year. This strong cost performance was largely the result of improved efficiency as part of the company's Project Quality and upgauging initiatives and better completion as a result of improved operational performance. Consolidated CASM including those items decreased 11.9 percent compared to full-year 2014.

Liquidity and Capital Allocation

In the fourth quarter, UAL generated $1.1 billion in operating cash flow and $324 million in free cash flow, and ended the quarter with $6.5 billion in unrestricted liquidity, including $1.35 billion of undrawn commitments under its revolving credit facility. During the fourth quarter, the company continued to invest in its business through gross capital expenditures of $791 million, excluding fully reimbursable projects, including approximately $300 million in aircraft-related deposits that shifted to the fourth quarter of 2015 from the first quarter of 2016.

The company spent $520 million toward its $3 billion share repurchase authorization in the fourth quarter. For the year, United repurchased approximately $1.2 billion worth of shares.

UAL earned a 21.0 percent return on invested capital for the 12 months ended Dec. 31, 2015.

Fleet Updates

Today, UAL announced it would take delivery of 40 new Boeing 737-700 aircraft, which will enter the fleet beginning in mid-2017. These aircraft will replace a portion of the capacity currently operated by the company's regional partners, as the company expects to reduce by more than half the number of 50-seat aircraft in its fleet by 2019.

"Our customers have a preference for an improved travel experience, including first class seats, Economy Plus, and Wi-Fi. These aircraft are an efficient way to meet those needs while reducing 50-seat flying," said Gerry Laderman, UAL's acting chief financial officer.

For more information on UAL's first-quarter 2016 guidance, please visit ir.united.com for the company's investor update.

The company will provide further details on its full-year 2015 financial results on an investor conference call today at 9:30 a.m. CT. Participants in the call will include Oscar Munoz, president and CEO; Brett J. Hart, acting CEO; Gerry Laderman, acting chief financial officer; Jim Compton, vice chairman and chief revenue officer; and Greg Hart, executive vice president and chief operations officer.

About United

United Airlines and United Express operate an average of nearly 5,000 flights a day to 342 airports across six continents. In 2015, United and United Express operated nearly two million flights carrying 140 million customers. United is proud to have the world's most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C. United operates more than 700 mainline aircraft, and this year, the airline anticipates taking delivery of 20 new Boeing aircraft, including 737NGs, 787s and 777s. The airline is a founding member of Star Alliance, which provides service to 192 countries via 28 member airlines. Approximately 84,000 United employees reside in every U.S. state and in countries around the world. For more information, visit united.com, follow @United on Twitter or connect on Facebook. The common stock of United's parent, United Continental Holdings, Inc., is traded on the NYSE under the symbol UAL.

Safe Harbor Statement under the Private Securities Litigation Reform Act of 1995: Certain statements included in this release are forward-looking and thus reflect our current expectations and beliefs with respect to certain current and future events and financial performance. Such forward-looking statements are and will be subject to many risks and uncertainties relating to our operations and business environment that may cause actual results to differ materially from any future results expressed or implied in such forward-looking statements. Words such as "expects," "will," "plans," "anticipates," "indicates," "believes," "forecast," "guidance," "outlook," "goals" and similar expressions are intended to identify forward-looking statements. Additionally, forward-looking statements include statements that do not relate solely to historical facts, such as statements which identify uncertainties or trends, discuss the possible future effects of current known trends or uncertainties or which indicate that the future effects of known trends or uncertainties cannot be predicted, guaranteed or assured. All forward-looking statements in this report are based upon information available to us on the date of this report. We undertake no obligation to publicly update or revise any forward-looking statement, whether as a result of new information, future events, changed circumstances or otherwise, except as required by applicable law. Our actual results could differ materially from these forward-looking statements due to numerous factors including, without limitation, the following: our ability to comply with the terms of our various financing arrangements; the costs and availability of financing; our ability to maintain adequate liquidity; our ability to execute our operational plans, including optimizing our revenue; our ability to control our costs, including realizing benefits from our resource optimization efforts, cost reduction initiatives and fleet replacement programs; our ability to utilize our net operating losses; our ability to attract and retain customers; demand for transportation in the markets in which we operate; an outbreak of a disease that affects travel demand or travel behavior; demand for travel and the impact that global economic conditions have on customer travel patterns; excessive taxation and the inability to offset future taxable income; general economic conditions (including interest rates, foreign currency exchange rates, investment or credit market conditions, crude oil prices, costs of aircraft fuel and energy refining capacity in relevant markets); our ability to cost-effectively hedge against increases in the price of aircraft fuel; any potential realized or unrealized gains or losses related to fuel or currency hedging programs; the effects of any hostilities, act of war or terrorist attack; the ability of other air carriers with whom we have alliances or partnerships to provide the services contemplated by the respective arrangements with such carriers; the costs and availability of aviation and other insurance; industry consolidation or changes in airline alliances; competitive pressures on pricing and on demand; our capacity decisions and the capacity decisions of our competitors; U.S. or foreign governmental legislation, regulation and other actions (including open skies agreements and environmental regulations); the impact of regulatory, investigative and legal proceedings and legal compliance risks; the impact of any management changes; our CEO's health prognosis and return from medical leave; labor costs; our ability to maintain satisfactory labor relations and the results of the collective bargaining agreement process with our union groups; any disruptions to operations due to any potential actions by our labor groups; weather conditions; and other risks and uncertainties set forth under Item 1A., Risk Factors, of UAL's Annual Report on Form 10-K, as well as other risks and uncertainties set forth from time to time in the reports we file with the SEC.

-tables attached-

 

UNITED CONTINENTAL HOLDINGS, INC.
STATEMENTS OF CONSOLIDATED OPERATIONS (UNAUDITED)
THREE MONTHS AND YEAR ENDED DECEMBER 31, 2015 AND 2014
(In millions, except per share data)

(In millions, except per share data) Three Months Ended
December 31, 2015
Three Months Ended
December 31, 2014
%
Increase/
(Decrease)
Year Ended
December 31, 2015
Year Ended
December 31, 2014
%
Increase/
(Decrease)
Operating revenue:
Passenger: (A)
Mainline
$6,180 $6,375 (3.1) $26,333 $26,785 (1.7)
Operating revenue: Passenger: (A) Regional 1,549 1,708 (9.3) 6,452 6,977 (7.5)
Operating revenue: Passenger: (A) Total passenger revenue 7,729 8,083 (4.4) 32,785 33,762 (2.9)
Operating revenue: Cargo 231 260 (11.2) 937 938 (0.1)
Operating revenue: Other operating revenue 1,076 970 10.9 4,142 4,201 (1.4)
Operating revenue:Other operating revenue: Total operating revenue 9,036 9,313 (3.0) 37,864 38,901 (2.7)
Operating expense:
Salaries and related costs
2,424 2,251 7.7 9,713 8,935 8.7
Operating expense: Aircraft fuel(B) 1,618 2,530 (36.0) 7,522 11,675 (35.6)
Operating expense: Regional capacity purchase 565 597 (5.4) 2,290 2,344 (2.3)
Operating expense: Landing fees and other rent 556 568 (2.1) 2,203 2,274 (3.1)
Operating expense: Depreciation and amortization 476 431 10.4 1,819 1,679 8.3
Operating expense: Aircraft maintenance materials and outside repairs 399 415 (3.9) 1,651 1,779 (7.2)
Operating expense: Distribution expenses 316 334 (5.4) 1,342 1,373 (2.3)
Operating expense: Aircraft rent 174 215 (19.1) 754 883 (14.6)
Operating expense: Special charges (C) 131 179 NM1 326 443 NM1
Operating expense: Other operating expenses 1,296 1,168 11.0 5,078 5,143 (1.3)
Operating expense: Other Operating Expenses: Total operating expenses 7,955 8,688 (8.4) 32,698 36,528 (10.5)
Operating income: Operating income 1,081 625 73.0 5,166 2,373 117.7
Nonoperating income (expense):
Interest expense
(165) (176) (6.3) (669) (735) (9.0)
Nonoperating income (expense): Interest capitalized 11 12 (8.3) 49 52 (5.8)
Nonoperating income (expense): Interest income 9 5 80.0 25 22 13.6
Nonoperating income (expense): Miscellaneous, net (C) (31) (443) (93.0) (352) (584) (39.7)
Nonoperating income (expense): Miscellaneous, net (C): Total nonoperating expense (176) (602) (70.8) (947) (1,245) (23.9)
Income before income taxes: Income before income taxes 905 23 NM 4,219 1,128 274.0
Income tax expense: Income tax expense (benefit) (D) 82 (5) NM1 (3,121) (4) NM1
Net income: Net income $823 $28 NM $7,340 $1,132 NM
Earnings per share: Earnings per share, basic $2.24 $0.08 NM $19.52 $3.05 NM
Earnings per share: Earnings per share, diluted $2.24 $0.07 NM $19.47 $2.93 NM
Weighted average shares: Weighted average shares, basic 367 372 (1.3) 376 371 1.3
Weighted average shares: Weighted average shares, diluted 367 376 (2.4) 377 390 (3.3)
  1. NM means Not Meaningful

 

UNITED CONTINENTAL HOLDINGS, INC.
NOTES (UNAUDITED)

(A) Select passenger revenue information is as follows (in millions):
4Q 2015
Passenger
Revenue
(millions)
Passenger
Revenue
vs.
4Q 2014
PRASM
vs.
4Q 2014
Yield
vs.
4Q 2014
Available
Seat Miles
vs.
4Q 2014
Domestic $3,249 0.9% (3.2%) (5.6%) 4.3%
Atlantic 1,314 (3.2%) (2.7%) (1.5%) (0.5%)
Pacific 1,012 (8.6%) (8.6%) (9.2%) 0.0%
Latin America 605 (12.6%) (20.9%) (20.8%) 10.5%
International 2,931 (7.1%) (8.9%) (8.7%) 1.9%
Mainline 6,180 (3.1%) (6.0%) (7.1%) 3.1%
Regional 1,549 (9.3%) (3.0%) (4.2%) (6.6%)
Consolidated $7,729 (4.4%) (6.0%) (7.2%) 1.8%

 

UNITED CONTINENTAL HOLDINGS, INC.
NOTES (UNAUDITED)

(B) UAL's results of operations include fuel expense for both mainline and regional operations. (In millions, except per share data)
Three Months Ended
December 31, 2015
Three Months Ended
December 31, 2014
%
Increase/
(Decrease)
Year Ended
December 31, 2015
Year Ended
December 31, 2014
%
Increase/
(Decrease)
Mainline fuel expense excluding hedge impacts $1,184 $1,982 (40.3) $5,711 $9,408 (39.3)
Hedge losses reported in fuel expense 2 (175) (85) NM1 (604) (89) NM1
Total mainline fuel expense 1,359 2,067 (34.3) 6,315 9,497 (33.5)
Regional fuel expense 259 463 (44.1) 1,207 2,178 (44.6)
Consolidated fuel expense 1,618 2,530 (36.0) 7,522 11,675 (35.6)
Cash paid on settled hedges that did not qualify for hedge accounting 3 (115) (151) NM1 (329) (138) NM1
Fuel expense including all losses from settled hedges $1,733 $2,681 (35.4) $7,851 $11,813 (33.5)
Mainline fuel consumption (gallons) 784 769 2.0 3,216 3,183 1.0
Mainline average aircraft fuel price per gallon excluding hedge losses recorded in fuel expense $1.51 $2.58 (41.5) $1.78 $2.96 (39.9)
Mainline average aircraft fuel price per gallon $1.73 $2.69 (35.7) $1.96 $2.98 (34.2)
Mainline average aircraft fuel price per gallon including cash paid on settled hedges that did not qualify for hedge accounting $1.88 $2.88 (34.7) $2.07 $3.03 (31.7)
Regional fuel consumption (gallons) 167 179 (6.7) 670 722 (7.2)
Regional average aircraft fuel price per gallon $1.55 $2.59 (40.2) $1.80 $3.02 (40.4)
Consolidated fuel consumption (gallons) 951 948 0.3 3,886 3,905 (0.5)
Consolidated average aircraft fuel price per gallon excluding hedge losses recorded in fuel expense $1.52 $2.58 (41.1) $1.78 $2.97 (40.1)
Consolidated average aircraft fuel price per gallon $1.70 $2.67 (36.3) $1.94 $2.99 (35.1)
Consolidated average aircraft fuel price per gallon including cash paid on settled hedges that did not qualify for hedge accounting $1.82 $2.83 (35.7) $2.02 $3.03 (33.3)
  1. Includes losses from settled hedges that were designated for hedge accounting. UAL allocates 100 percent of hedge accounting gains (losses) to mainline fuel expense.
  2. Includes ineffectiveness losses on settled hedges and losses on settled hedges that were not designated for hedge accounting. Ineffectiveness gains (losses) and gains (losses) on hedges that do not qualify for hedge accounting are recorded in Nonoperating income (expense): Miscellaneous, net.
UNITED CONTINENTAL HOLDINGS, INC.
NOTES (UNAUDITED)

(C) Special items include the following:
(In millions) Three Months Ended
December 31, 2015 (In millions)
Three Months Ended
December 31, 2014 (In millions)
Year Ended
December 31, 2015 (In millions)
Year Ended
December 31, 2014 (In millions)
Operating:
Impairment of assets
$48 $16 $79 $49
Operating:Integration-related costs 13 17 60 96
Operating:Severance and benefit costs 4 141 107 199
Operating:(Gains) losses on sale of assets and other miscellaneous (gains) losses, net 66 5 80 99
Operating: (Gains) losses on sale of assets and other special charges:Special charges 131 179 326 443
Nonoperating and income taxes:
Losses on extinguishment of debt and other, net
7 53 202 74
Nonoperating and income taxes:Income tax benefit related to special charges (11) (6) (11) (10)
Nonoperating and income taxes:Income tax expense (benefit) associated with valuation allowance release (D) 88 (3,130)
Nonoperating and income taxes: Income tax expense (benefit) associated with valuation allowance release (D): Total operating and nonoperating special charges, net of income taxes 215 226 (2,613) 507
Nonoperating and income taxes:Mark-to-market (MTM) losses from fuel derivative contracts settling in future periods 1 225 (8) 244
Nonoperating and income taxes:Prior period gains (losses) on fuel derivative contracts settled in the current period (105) (18) (241) 83
Nonoperating and income taxes: Prior period gains (losses) on fuel derivative contracts settled in the current period:Total special items, net of income taxes $111 $433 $(2,862) $834

 

   
 

2014 - Special items




Impairment of assets: During 2014, the company recorded a charge of $16 million ($10 million net of related income tax benefits) related to its annual assessment of impairment of its indefinite-lived intangible assets (certain international Pacific routes). In addition, the company also recorded $33 million for charges related primarily to impairment of its flight equipment held for disposal associated with its Boeing 737-300 and 737-500 fleets.




Integration-related costs: Integration-related costs included compensation costs related to systems integration, training, severance and relocation for employees.




Severance and benefit costs: During the fourth quarter of 2014, the company recorded $141 million of severance and benefit costs related primarily to a voluntary early-out program for its flight attendants. More than 2,500 participants elected a one-time opportunity to voluntarily separate from the company and will receive a severance payment, with a maximum value of $100,000 per participant, based on years of service, with retirement dates through the end of 2016. In addition, the company recorded $58 million of severance and benefits primarily related to reductions of management and front-line employees, including from Hopkins International Airport (Cleveland), as part of its cost savings initiatives. The company is currently evaluating its options regarding its long-term contractual lease commitments at Cleveland. The capacity reductions at Cleveland may result in further special charges, which could be significant, related to our contractual commitments.




(Gains) losses on sale of assets and other miscellaneous (gains) losses, net: During 2014, the company recorded $66 million for the permanent grounding of 21 of the company's Embraer ERJ 135 regional aircraft under lease through 2018, which included an accrual for remaining lease payments and an amount for maintenance return conditions. The company decided to permanently ground these 21 Embraer ERJ 135 aircraft as a result of new Embraer E175 regional jet deliveries, the impact of pilot shortages at regional carriers and fuel prices. In addition, the company also recorded $33 million for losses on the sale of assets and other special charges.




Loss on extinguishment of debt and other, net: On October 10, 2014, United used cash to retire, at par, the entire $248 million principal balance of the 6% Convertible Junior Subordinated Debentures and the 6% Convertible Preferred Securities, Term Income Deferrable Equity Securities (TIDES). The $53 million expense is primarily associated with the write-off of non-cash debt discounts recorded on the TIDES due to purchase accounting during the company's merger transaction in 2010.




MTM losses from fuel derivative contracts settling in future periods and prior period gains (losses) on fuel derivative contracts settled in the current period: The company utilizes certain derivative instruments that are economic hedges but do not qualify for hedge accounting under U.S. generally accepted accounting principles. The company records changes in the fair value of these economic hedges to Nonoperating income (expense): Miscellaneous, net in the statements of consolidated operations. During the three months and year ended December 31, 2014, the company recorded $225 million and $244 million, respectively, in MTM losses on economic hedges that will settle in future periods. For economic hedges that settled in the three months and year ended December 31, 2014, the company recorded MTM gains (losses) of ($18) million and $83 million, respectively, in prior periods. The figures above also include an insignificant amount of ineffectiveness on hedges that are designated for hedge accounting.




(D)  

The company's income tax benefit was $3.1 billion for the year ended December 31, 2015. During 2015, after considering all positive and negative evidence and the four sources of taxable income, the Company concluded that its deferred income tax assets are more likely than not to be realized. In evaluating the likelihood of utilizing the Company's net federal and state deferred tax assets, the significant relevant factors that the Company considered are: (1) its recent history and forecasted profitability; (2) growth in the U.S. and global economies; and (3) future impact of taxable temporary differences. Therefore, the Company released almost all of its valuation allowance in 2015, resulting in a $3.1 billion benefit in its provision for income taxes.

UNITED CONTINENTAL HOLDINGS, INC.
STATISTICS
Three Months Ended
December 31, 2015
Three Months Ended
December 31, 2014
%
Increase/
(Decrease)
Year Ended
December 31, 2015
Year Ended
December 31, 2014
%
Increase/
(Decrease)
Mainline:
Passengers (thousands)
24,169 22,087 9.4 96,327 91,475 5.3
Mainline:Revenue passenger miles (millions) 44,470 42,609 4.4 183,642 179,015 2.6
Mainline:Available seat miles (millions) 53,814 52,197 3.1 219,989 214,105 2.7
Mainline:Cargo ton miles (millions) 679 674 0.7 2,614 2,487 5.1
Mainline:Passenger load factor:
Mainline
82.6% 81.6% 1.0 pts. 83.5% 83.6% (0.1) pts.
Mainline:Domestic 86.1% 84.1% 2.0 pts. 86.3% 86.0% 0.3 pts.
Mainline:International 79.1% 79.2% (0.1) pts. 80.8% 81.3% (0.5) pts.
Mainline:Passenger revenue per available seat mile (cents) 11.48 12.21 (6.0) 11.97 12.51 (4.3)
Mainline:Average yield per revenue passenger mile (cents) 13.90 14.96 (7.1) 14.34 14.96 (4.1)
Mainline:Average aircraft fuel price per gallon excluding hedge losses recorded in fuel expense 4 $1.51 $2.58 (41.5) $1.78 $2.96 (39.9)
Mainline:Average aircraft fuel price per gallon 4 $1.73 $2.69 (35.7) $1.96 $2.98 (34.2)
Mainline:Average aircraft fuel price per gallon including cash paid on settled hedges that did not qualify for hedge accounting 3 $1.88 $2.88 (34.7) $2.07 $3.03 (31.7)
Mainline:Fuel gallons consumed (millions) 784 769 2.0 3,216 3,183 1.0
Mainline:Aircraft in fleet at end of period 715 691 3.5 715 691 3.5
Mainline:Average stage length (miles) 1,869 1,936 (3.5) 1,922 1,958 (1.8)
Mainline:Average daily utilization of each aircraft (hours) 9:59 10:11 (2.0) 10:24 10:26 (0.3)
Regional:
Passengers (thousands)
10,983 11,470 (4.2) 44,042 46,554 (5.4)
Regional:Revenue passenger miles (millions) 6,248 6,602 (5.4) 24,969 26,544 (5.9)
Regional:Available seat miles (millions) 7,490 8,016 (6.6) 30,014 31,916 (6.0)
Regional:Passenger load factor 83.4% 82.4% 1.0 pts. 83.2% 83.2% — pts.
Regional:Passenger revenue per available seat mile (cents) 20.68 21.31 (3.0) 21.50 21.86 (1.6)
Regional:Average yield per revenue passenger mile (cents) 24.79 25.87 (4.2) 25.84 26.28 (1.7)
Regional:Aircraft in fleet at end of period 524 566 (7.4) 524 566 (7.4)
Regional:Average stage length (miles) 562 570 (1.4) 559 561 (0.4)
Consolidated (Mainline and Regional):
Passengers (thousands)
35,152 33,557 4.8 140,369 138,029 1.7
Consolidated (Mainline and Regional):Revenue passenger miles (millions) 50,718 49,211 3.1 208,611 205,559 1.5
Consolidated (Mainline and Regional):Available seat miles (millions) 61,304 60,213 1.8 250,003 246,021 1.6
Consolidated (Mainline and Regional):Passenger load factor 82.7% 81.7% 1.0 pts. 83.4% 83.6% (0.2) pts.
Consolidated (Mainline and Regional):Passenger revenue per available seat mile (cents) 12.61 13.42 (6.0) 13.11 13.72 (4.4)
Consolidated (Mainline and Regional):Total revenue per available seat mile (cents) 14.74 15.47 (4.7) 15.15 15.81 (4.2)
Consolidated (Mainline and Regional):Average yield per revenue passenger mile (cents) 15.24 16.43 (7.2) 15.72 16.42 (4.3)
Consolidated (Mainline and Regional):Average aircraft fuel price per gallon excluding hedge losses recorded in fuel expense 4 $1.52 $2.58 (41.1) $1.78 $2.97 (40.1)
Consolidated (Mainline and Regional):Average aircraft fuel price per gallon 4 $1.70 $2.67 (36.3) $1.94 $2.99 (35.1)
Consolidated (Mainline and Regional):Average aircraft fuel price per gallon including cash paid on settled hedges that did not qualify for hedge accounting 4 $1.82 $2.83 (35.7) $2.02 $3.03 (33.3)
Consolidated (Mainline and Regional):Fuel gallons consumed (millions) 951 948 0.3 3,886 3,905 (0.5)
Consolidated (Mainline and Regional):Average full-time equivalent employees (thousands) 82.1 80.5 2.0 82.1 82.0 0.1
  1. Fuel price per gallon includes aircraft fuel and related taxes.

 

UNITED CONTINENTAL HOLDINGS, INC.
NON-GAAP FINANCIAL RECONCILIATION

UAL evaluates its financial performance utilizing various accounting principles generally accepted in the United States of America (GAAP) and Non-GAAP financial measures, including income (loss) before income taxes excluding special items, net income (loss) excluding special items, net earnings (loss) per share excluding special items, and CASM, among others. CASM is a common metric used in the airline industry to measure an airline's cost structure and efficiency. Pursuant to SEC Regulation G, UAL has included the following reconciliation of reported Non-GAAP financial measures to comparable financial measures reported on a GAAP basis. UAL believes that adjusting for special items is useful to investors because special charges are non-recurring charges not indicative of UAL's ongoing performance. In addition, the company believes that adjusting for MTM gains and losses from fuel derivative contracts settling in future periods and prior period gains and losses on fuel derivative contracts settled in the current period is useful because the adjustments allow investors to better understand the cash impact of settled fuel derivative contracts in a given period. UAL also believes that excluding third-party business expenses, such as maintenance, ground handling and catering services for third parties, fuel sales and non-air mileage redemptions, provides more meaningful disclosure because these expenses are not directly related to UAL's core business. UAL also believes that excluding fuel costs from certain measures is useful to investors because it provides an additional measure of management's performance excluding the effects of a significant cost item over which management has limited influence. UAL excludes profit sharing because this exclusion allows investors to better understand and analyze our recurring cost performance and provides a more meaningful comparison of our core operating costs to the airline industry. UAL also believes that adjusting capital expenditures for fully reimbursable projects is useful to investors in order to appropriately reflect the non-reimbursable funds spent on capital expenditures.

 

UNITED CONTINENTAL HOLDINGS, INC.
NON-GAAP FINANCIAL RECONCILIATION (Continued)
Three Months Ended
December 31, 2015 (In millions)
Three Months Ended
December 31, 2014 (In millions)
$
Increase/
(Decrease)
%
Increase/
(Decrease)
Year Ended
December 31, 2015 (In millions)
Year Ended
December 31, 2014 (In millions)
$
Increase/
(Decrease)
%
Increase/
(Decrease)
Operating expenses $7,955 $8,688 $(733) (8.4) $32,698 $36,528 $(3,830) (10.5)
Operating expensesLess: Special charges (C) 131 179 (48) NM1 326 443 (117) NM1
Operating expenses, excluding special charges 7,824 8,509 (685) (8.1) 32,372 36,085 (3,713) (10.3)
Operating expenses, excluding special charges:Less: Third-party business expenses 86 65 21 32.3 291 534 (243) (45.5)
Operating expenses, excluding special charges:Less: Fuel expense 1,618 2,530 (912) (36.0) 7,522 11,675 (4,153) (35.6)
Operating expenses, excluding special charges:Less: Profit sharing, including taxes 153 53 100 188.7 698 235 463 197.0
Operating expenses, excluding fuel, profit sharing, special charges and third-party business expenses $5,967 $5,861 $106 1.8 $23,861 $23,641 $220 0.9
Income before income taxes $905 $23 $882 NM $4,219 $1,128 $3,091 274.0
Income before income taxes:Less: Special items before income tax benefit 34 439 (405) NM1 279 844 (565) NM1
Income before income taxes and excluding special items $939 $462 $477 103.2 $4,498 $1,972 $2,526 128.1
Net income $823 $28 $795 NM $7,340 $1,132 $6,208 NM
Net income:Less: special items, net of tax (C) 111 433 (322) NM1 (2,862) 834 (3,696) NM1
Net income, excluding special items $934 $461 $473 102.6 $4,478 $1,966 $2,512 127.8
Diluted earnings per share $2.24 $0.07 $2.17 NM $19.47 $2.93 $16.54 NM
Diluted earnings per share:Add back: special items 0.30 1.12 (0.82) NM1 (7.59) 2.12 (9.71) NM1
Diluted earnings per share:Add back: Impact of dilution, net 0.01 (0.01) NM1 0.01 (0.01) NM1
Diluted earnings per share, excluding special items $2.54 $1.20 $1.34 111.7 $11.88 $5.06 $6.82 134.8

 

UNITED CONTINENTAL HOLDINGS, INC.
NON-GAAP FINANCIAL RECONCILIATION (Continued)
Three Months Ended
December 31, 2015 in cents
Three Months Ended
December 31, 2014 in cents
%
Increase/
(Decrease)
Year Ended
December 31, 2015 in cents
Year Ended
December 31, 2014 in cents
%
Increase/
(Decrease)
CASM Mainline Operations (cents)
Cost per available seat mile (CASM)
12.37 13.68 (9.6) 12.42 14.03 (11.5)
CASM Mainline Operations (cents): Cost per available seat mile (CASM):Less: Special charges (C) 0.24 0.34 NM1 0.15 0.21 NM1
CASM Mainline Operations (cents): CASM, excluding special charges 12.13 13.34 (9.1) 12.27 13.82 (11.2)
CASM Mainline Operations (cents): CASM, excluding special chargesLess: Third-party business expenses 0.16 0.12 33.3 0.13 0.25 (48.0)
CASM Mainline Operations (cents): CASM, excluding special charges and third-party business expenses 11.97 13.22 (9.5) 12.14 13.57 (10.5)
CASM Mainline Operations (cents): CASM, excluding special charges and third-party business expensesLess: Fuel expense 2.53 3.96 (36.1) 2.87 4.44 (35.4)
CASM Mainline Operations (cents): CASM, excluding special charges, third-party business expenses and fuel 9.44 9.26 1.9 9.27 9.13 1.5
CASM Mainline Operations (cents): CASM, excluding special charges, third-party business expenses and fuelLess: Profit sharing per available seat mile 0.28 0.10 180.0 0.32 0.11 190.9
CASM Mainline Operations (cents): CASM, excluding special charges, third-party business expenses, fuel, and profit sharing 9.16 9.16 8.95 9.02 (0.8)
CASM Consolidated Operations (cents)
Cost per available seat mile (CASM)
12.98 14.43 (10.0) 13.08 14.85 (11.9)
CASM Consolidated Operations (cents): Cost per available seat mile (CASM)Less: Special charges (C) 0.22 0.30 NM1 0.13 0.18 NM1
CASM Consolidated Operations (cents): CASM, excluding special charges 12.76 14.13 (9.7) 12.95 14.67 (11.7)
CASM Consolidated Operations (cents): CASM, excluding special chargesLess: Third-party business expenses 0.14 0.11 27.3 0.12 0.22 (45.5)
CASM Consolidated Operations (cents): CASM, excluding special charges and third-party business expenses 12.62 14.02 (10.0) 12.83 14.45 (11.2)
CASM Consolidated Operations (cents): CASM, excluding special charges and third-party business expensesLess: Fuel expense 2.64 4.20 (37.1) 3.01 4.75 (36.6)
CASM Consolidated Operations (cents): CASM, excluding special charges, third-party business expenses and fuel 9.98 9.82 1.6 9.82 9.70 1.2
CASM Consolidated Operations (cents): CASM, excluding special charges, third-party business expenses and fuelLess: Profit sharing per available seat mile 0.25 0.09 177.8 0.28 0.09 211.1
CASM Consolidated Operations (cents): CASM, excluding special charges, third-party business expenses, fuel, and profit sharing 9.73 9.73 9.54 9.61 (0.7)

 

UNITED CONTINENTAL HOLDINGS, INC.
CAPITAL EXPENDITURES AND FREE CASH FLOW
Capital Expenditures (in millions) Three Months Ended
December 31, 2015
Year Ended
December 31, 2015
Capital ExpendituresCapital expenditures – GAAP $763 $2,747
Capital Expenditures: Capital expenditures – GAAP:Property and equipment acquired through the issuance of debt 69 866
Capital Expenditures: Capital expenditures – GAAP:Airport construction financing 12 17
Capital Expenditures: Capital expenditures – GAAP:Fully reimbursable projects (53) (124)
Capital Expenditures:Adjusted capital expenditures – Non-GAAP $791 $3,506
Free Cash Flow (in millions) Three Months Ended
December 31, 2015
Year Ended
December 31, 2015
Free Cash Flow:Net cash provided by operating activities $1,115 $5,992
Free Cash Flow: Net cash provided by operating activities:Less adjusted capital expenditures – Non-GAAP 791 3,506
Free Cash Flow:Free cash flow - Non-GAAP $324 $2,486

 

UNITED CONTINENTAL HOLDINGS, INC.
RETURN ON INVESTED CAPITAL (ROIC)

ROIC is a Non-GAAP financial measure that we believe provides useful supplemental information for management and investors by measuring the effectiveness of our operations' use of invested capital to generate profits.
Twelve Months Ended
December 31, 2015
Return On Invested CapitalNet Operating Profit After Tax (NOPAT)
Pre-tax income excluding special items 5
$4,498
Return On Invested CapitalNOPAT adjustments 6 1,100
Return On Invested CapitalNOPAT $5,598
Return On Invested CapitalEffective cash tax rate 7 0.4%
Return On Invested CapitalInvested Capital (five-quarter average)
Total assets
$39,210
Return On Invested CapitalInvested capital adjustments 8 12,507
Return On Invested CapitalAverage Invested Capital $26,703
Return On Invested CapitalReturn on Invested Capital 21.0%
  1. Non-GAAP Financial Reconciliation
  2. NOPAT adjustments include: adding back (net of tax shield) interest expense, the interest component of capitalized aircraft rent and net interest on pension.
  3. Effective cash tax rate is calculated by dividing cash taxes paid by adjusted pre-tax income.
  4. Invested capital adjustments include: adding back capital aircraft rent (at 7.0X) and deferred income taxes, less advance ticket sales, frequent flyer deferred revenue, tax valuation allowance and other non-interest bearing liabilities.
Notes: Twelve Months Ended
December 31, 2015
Pre-tax income $4,219
Return On Invested CapitalAdd: Special items 279
Return On Invested CapitalPre-tax income excluding special items $4,498

 

Photo - http://photos.prnewswire.com/prnh/20161016/429327-INFO

Logo - http://photos.prnewswire.com/prnh/20130404/MM89155LOGO

 

SOURCE United Airlines

For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com

United Airlines Makes Connecting the World Easier Than Ever with ConnectionSaver

June 10, 2019

CHICAGO, June 10, 2019 /PRNewswire/ -- Just in time for the busy summer travel season, United Airlines is introducing ConnectionSaver, a new tool dedicated to improving the experience for customers connecting from one United flight to the next. ConnectionSaver is powered by new technology that automatically identifies departing flights that can be held for connecting customers, while ensuring those who have already boarded the aircraft arrive at their destination on time. ConnectionSaver also sends personalized text messages to every connecting customer (who has opted in to receive notifications) with clear directions to the gate for their connecting flight and information about how long the walk will take.

United's ConnectionSaver technology automatically scans flights for customers who are making tight connections to determine if the connecting flight can be held without inconveniencing other customers. The ConnectionSaver tool takes into account factors such as the time it will take for late connecting customers to travel gate-to-gate as well as the impact the hold may have on other flights and customers.

"Through improved technology and our dedication to running a reliable operation, customers with tight connections are making their flights. With summer travel picking up, as many as 150,000 customers will make connections on United flights every day and our goal is to provide our employees and these customers with the most up-to-date information to make connecting as stress-free as possible," said Toby Enqvist, chief customer officer at United.

United launched its ConnectionSaver tool on all flights at Denver International Airport in February, and then expanded it to Chicago O'Hare International Airport – two of the airline's busiest hubs with thousands of connecting customers every day. During the past four months, more than 14,400 customers, who would have otherwise missed their connections, were able to make their flights thanks to ConnectionSaver. Flights that were held for connecting customers were delayed an average of six minutes. This ConnectionSaver technology will expand to the airline's hubs by this fall and to all other airports that United operates at in the future.

"ConnectionSaver only works if it allows us to care for as many customers as possible – without inconveniencing others – and that's exactly what this technology has shown it can do. We're determined to capitalize on as many opportunities as possible to better serve and care for our customers and that's part of what sets United apart from our competitors," said Enqvist.

The ConnectionSaver program also includes text notifications personalized for customers making connections through the airline's hub airports, that will help them navigate and travel efficiently to the gate for their next flight. Once customers land at their connecting airport, they will receive a text message that tells them the gate where they are arriving, the gate where they will depart and the expected travel time between the two gates. The texts will also include a link with step-by-step directions to the next gate and a map of nearby amenities.

Earlier this year United added more detailed and helpful connection information to its reimagined mobile app. Customers using the latest version of the app will be prompted with information about their arrival and departing gates and a map of the airport once they land.

Every customer. Every flight. Every day.

In 2019, United is focusing more than ever on its commitment to its customers, looking at every aspect of its business to ensure that the carrier keeps customers' best interests at the heart of its service. In addition to today's announcement, United recently announced that luxury skincare line Sunday Riley will make products exclusively for United customers to experience in amenity kits, released a re-imagined version of the most downloaded app in the airline industry and made DIRECTV free for every passenger on 211 aircraft, offering more than 100 channels on seat back monitors on more than 30,000 seats.

About United

United's shared purpose is "Connecting People. Uniting the World." We are more focused than ever on our commitment to customers through a series of innovations and improvements designed to help build a great experience: Every customer. Every flight. Every day. Together, United Airlines and United Express operate approximately 4,900 flights a day to 355 airports across five continents. In 2018, United and United Express operated more than 1.7 million flights carrying more than 158 million customers. United is proud to have the world's most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C. United operates 779 mainline aircraft and the airline's United Express carriers operate 569 regional aircraft. United is a founding member of Star Alliance, which provides service to 193 countries via 28 member airlines. For more information, visit united.com, follow @United on Twitter and Instagram or connect on Facebook. The common stock of United's parent, United Continental Holdings, Inc., is traded on the Nasdaq under the symbol "UAL".

SOURCE United Airlines

For further information: United Airlines Worldwide Media Relations, 872-825-8640, media.relations@united.com

United Airlines Names Sarah Murphy Senior Vice President of United Express

June 10, 2019

CHICAGO, June 10, 2019 /PRNewswire/ -- United Airlines today named Sarah Murphy senior vice president of United Express, where she will oversee the carrier's extensive regional network, product, customer service, operations and strategy. Murphy most recently served as United's vice president of global operations strategy, planning and design, where her responsibilities included leading all customer-facing operations strategy and planning to help the airline's employees deliver better reliability and service. Murphy will report to Chief Operations Officer Greg Hart.

"With Sarah, the United Express team is gaining a versatile leader who will guide our strong regional operations to new levels of success. Her diverse background at United, leading teams in finance and our operation, is a perfect fit for this role as we strive to improve the overall experience for our customers and make their journey seamless, whether on United or United Express," said Hart.

Murphy was instrumental in launching United's core4 service model founded on four standards – safe, caring, dependable and efficient. The airline began core4 training with its customer-facing employees and eventually rolled out the training to all 93,000 United employees.

Previously, Murphy served as United's vice president of financial planning and analysis, overseeing the airline's operating and capital budgets. Murphy also served as United's managing director of financial and capital planning and leading investor relations.

Prior to joining United in 2006, Murphy worked at Merrill Lynch in its investment banking division.

In 2015, Murphy was named one of Crain's Chicago's "40 Under 40." She holds a Bachelor of Science degree from Columbia University School of Engineering and Applied Sciences. Murphy and her husband Tom have two children and reside in Chicago's Lincoln Park neighborhood.

Every customer. Every flight. Every day.

In 2019, United is focusing more than ever on its commitment to its customers, looking at every aspect of its business to ensure that the carrier keeps customers' best interests at the heart of its service. United recently released a re-imagined version of the most downloaded app in the airline industry and made DIRECTV free for every passenger on 211 aircraft, offering more than 100 channels on seat back monitors on more than 30,000 seats. The multimillion-dollar investment in improving inflight entertainment options will benefit the more than 29 million people expected to fly United's DIRECTV-enabled planes this year.

About United

United's shared purpose is "Connecting People. Uniting the World." We are more focused than ever on our commitment to customers through a series of innovations and improvements designed to help build a great experience: Every customer. Every flight. Every day. Together, United Airlines and United Express operate approximately 4,900 flights a day to 355 airports across five continents. In 2018, United and United Express operated more than 1.7 million flights carrying more than 158 million customers. United is proud to have the world's most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C. United operates 779 mainline aircraft and the airline's United Express carriers operate 569 regional aircraft. United is a founding member of Star Alliance, which provides service to 193 countries via 28 member airlines. For more information, visit united.com, follow @United on Twitter and Instagram or connect on Facebook. The common stock of United's parent, United Continental Holdings, Inc., is traded on the Nasdaq under the symbol "UAL".

SOURCE United Airlines

For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com

The University of Southern California and United Airlines Agree to Field Naming

June 07, 2019

LOS ANGELES – The University of Southern California and United Airlines announce a new agreement to name the field at the Los Angeles Memorial Coliseum. Under this 10-year deal commencing in August 2019, the field at the historic landmark, memorial to World War I veterans and home of the USC Trojans, will be referred to as United Airlines Field at the Los Angeles Memorial Coliseum.

USC and United worked together to reach an agreement that retains the original venue name while still providing funding to support a $315 million project to restore and preserve the Coliseum and upgrade its facilities for fans, athletes and the community.

"USC is honored to be the caretaker of this Los Angeles treasure and, together with United, we are ensuring the Coliseum's future as a world-class venue," said USC interim President Wanda M. Austin. "The naming of the field is a significant step in USC's efforts to usher in a modern era for this historic landmark and preserve its legacy. Through this process, USC was guided by doing the right thing for the community as we continue to honor our veterans. We look forward to the opening of United Airlines Field within the newly renovated Coliseum this summer."

"United has a long history in Los Angeles, serving the city for more than 80 years. With so many employees, many of whom are proud veterans themselves, and customers that travel to or call the area home, this sponsorship is a meaningful way to underscore our commitment to California," said Janet Lamkin, President, California for United Airlines. "We always want to do what is best for the communities in which we operate – and in this case, reaching an agreement which upholds the name of such a respected venue while modernizing it for the benefit of future generations was the right thing to do."

In addition to the stadium's renovation, as part of this new agreement USC and United worked together to identify additional ways to honor local veterans including providing support for veterans who attend USC as well as erecting a memorial in honor of veterans at the Coliseum. More details on these initiatives will be shared as the programs are finalized.

"I am pleased that USC and United have come together in a way that will honor the memories of veterans who served in World War I and our broader community of veterans," said Janice Hahn, president of the Los Angeles Memorial Coliseum Commission. "This agreement ensures that United Airlines remains an important corporate sponsor of the Coliseum renovation project and that the legacy of the Coliseum remains. I am proud that we are moving forward with a shared commitment to veterans."

About USC
The University of Southern California, founded in 1880, is one of the world's leading private research universities. An anchor institution in Los Angeles and a global center for arts, technology and international business, USC generates more than $8 billion in economic activity in California each year and is the largest private employer in Los Angeles.

USC has a long and proud history of supporting military service members and veterans, serving as a training school for Army officers during World War I, launching the first master's of social work dedicated to serving veterans, creating a master's of business for veterans and last year developing dedicated student housing for veteran students.

About United
United's shared purpose is "Connecting People. Uniting the World." We are more focused than ever on our commitment to customers through a series of innovations and improvements designed to help build a great experience: Every customer. Every flight. Every day. Together, United Airlines and United Express operate approximately 4,900 flights a day to 355 airports across five continents. In 2018, United and United Express operated more than 1.7 million flights carrying more than 158 million customers. United is proud to have the world's most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C. United operates 779 mainline aircraft and the airline's United Express carriers operate 569 regional aircraft. United is a founding member of Star Alliance, which provides service to 193 countries via 28 member airlines. For more information, visit united.com, follow @United on Twitter and Instagram or connect on Facebook. The common stock of United's parent, United Continental Holdings, Inc., is traded on the Nasdaq under the symbol "UAL".

United Airlines Makes History Flying the Most Eco-Friendly Commercial Flight of its Kind

June 05, 2019

CHICAGO, June 5, 2019 /PRNewswire/ -- United Airlines, a longstanding leader among all global carriers in environmental sustainability, made history today – World Environment Day – with the departure of the Flight for the Planet, the most eco-friendly commercial flight of its kind in the history of aviation. On the Flight for the Planet, United became the first known airline to demonstrate all of the following key actions on a single commercial flight: utilization of sustainable aviation biofuel; zero cabin waste efforts; carbon offsetting; and operational efficiencies.

United is using the Flight for the Planet to evaluate key measures of flying as sustainably as possible using the airline's current technology, resources and fuel-saving procedures. The flight departed from gate B12 at United's hometown hub of Chicago O'Hare for its "eco-hub" in Los Angeles, where sustainable aviation biofuel has helped power all the airline's flights from the Southern California hub since 2016.

"The historic Flight for the Planet showcases United's philosophy of working together to find new and innovative ways to lead us into a more sustainable future," said Scott Kirby, United's president. "As an airline, we see our environment from a unique perspective every day and we know we must do our part to protect our planet and our skies."

The Flight for the Planet further illustrates United's commitment to its bold pledge to reduce its carbon footprint by 50% by 2050.

Sustainable Aviation Biofuel

United is powering the Flight for the Planet using a 30/70 blend of low-carbon, sustainable aviation fuel provided by Boston-based World Energy, and traditional jet fuel. The biofuel alone achieves a greater than 60% reduction in greenhouse gas emissions on a lifecycle basis compared to traditional jet fuel, and using biofuel is one of the most effective ways an airline can reduce its impact on the environment.

United recently renewed its contract with World Energy, agreeing to purchase up to 10 million gallons of cost-competitive, sustainable aviation biofuel over the next two years. United was the first airline globally to use sustainable aviation biofuel on a continuous basis and the only airline in the United States to currently do so.

Zero Cabin Waste and Industry-First, Recyclable-Paper Cup

In the Economy cabin, United is swapping traditional snack options with a complimentary plated service featuring fully recyclable or compostable serviceware, including a test of an industry-first, recyclable-paper, hot beverage cup.

In the premium cabin, United is continuing to use reusable service ware and swap plastic lids for beeswax food wrappers. The airline is also removing the paper wrapping from silverware roll-ups. United has already eliminated non-recyclable stirring sticks and cocktail picks on aircraft systemwide and replaced them with an environmentally-friendly product made of 100% bamboo.

Carbon Offsetting

United is offsetting the remainder of the flight's emissions via the airline's new carbon offset provider, Conservation International. Conservation International now partners with United on the airline's consumer carbon offset program – Eco-Skies CarbonChoice – and together the two allies will focus on CI's mission to promote nature-based solutions to climate change.

Operational Efficiencies

United has made significant investments in a modern, fuel-efficient fleet while implementing operational and procedural changes to drive fuel conservation. The Flight for the Planet is demonstrating single-engine taxiing, Air Traffic Control prioritization and a continuous descent approach into Los Angeles, which saves fuel while also reducing noise impact to the city. United is operating the flight using its Eco-Skies livery Boeing 737-900ER, which on average carries passengers 77 miles on a single gallon of fuel.

Additionally, 40% of United's eligible ground service equipment (GSE) is electric-powered, with more than 70% of the airline's ground operation at its Los Angeles eco-hub utilizing electric GSE equipment. United is the first airline to use new ITW 7400 electric ground power units that drastically reduce workplace noise pollution and cut carbon emissions by 90%. United is also using electric-powered ground equipment to service the Flight for the Planet at the departure and arrival gates.

United's Commitment to the Environment

United's Flight for the Planet represents yet another innovative initiative the airline has undertaken to reduce its overall footprint and further ensure its reputation as the world's most environmentally conscious airlines. Several of United's most significant environmental achievements include:

  • Becoming the first airline globally to use sustainable aviation biofuel on a continuous basis, marking a significant milestone in the industry by moving beyond test programs and demonstrations to the everyday use of low-carbon fuel in ongoing operations.
  • Investing more than $30 million in California-based sustainable aviation fuels producer Fulcrum BioEnergy, which remains the single largest investment by any airline globally in sustainable fuels. United's agreement to purchase nearly 1 billion gallons from Fulcrum BioEnergy is the largest offtake agreement for biofuel in the airline industry.
  • Becoming the first airline to fly with Boeing's Split Scimitar winglets, which reduce fuel consumption by an additional 2 percent versus standard winglets; United is the largest Scimitar winglet operator today, with nearly 400 aircraft equipped with these winglets.
  • Becoming the first U.S. airline to repurpose items from the carrier's international premium cabin amenity kits and partnering with Clean the World to donate hygiene products to those in critical need.
  • Partnering with Audubon International to protect raptors – including hawks, owls and kestrels – in and around United's hubs and resettle the birds of prey at habitats where the species are more likely to thrive.

For more information on United's commitment to environmental sustainability, visit united.com/ecoskies.

About United

United's shared purpose is "Connecting People. Uniting the World." We are more focused than ever on our commitment to customers through a series of innovations and improvements designed to help build a great experience: Every customer. Every flight. Every day. Together, United Airlines and United Express operate approximately 4,900 flights a day to 355 airports across five continents. In 2018, United and United Express operated more than 1.7 million flights carrying more than 158 million customers. United is proud to have the world's most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C. United operates 779 mainline aircraft and the airline's United Express carriers operate 569 regional aircraft. United is a founding member of Star Alliance, which provides service to 193 countries via 28 member airlines. For more information, visit united.com, follow @United on Twitter and Instagram or connect on Facebook. The common stock of United's parent, United Continental Holdings, Inc., is traded on the Nasdaq under the symbol "UAL".

SOURCE United Airlines

For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com

We're Moving: United Airlines Begins Flight Operations at LaGuardia Airport's New Terminal B Eastern Concourse on June 2

May 30, 2019

CHICAGO, May 30, 2019 /PRNewswire/ -- This weekend United customers traveling through New York-LaGuardia Airport will experience new gates on the Terminal B Eastern Concourse, following the first phase of the $4 billion, 1.3-million-square-foot redevelopment project of Terminal B, operated by LaGuardia Gateway Partners. With soaring ceilings up to 55-feet high and plenty of natural light, customers will have thirteen new shops, restaurants and services in the concourse to visit; all inspired by the best of New York – from the iconic Shake Shack and local Irving Farm Coffee Roasters to an outpost of New York's famous toy store, FAO Schwarz.

"United customers depend on LaGuardia for frequent service to key business cities such as Chicago and Denver and the new Terminal B represents a huge improvement in the facilities we are able to provide, including a gorgeous new United Club," said Jill Kaplan, United's President of New York and New Jersey. "A world-class city like New York deserves a state-of-the-art airport – which is why we are absolutely thrilled to be moving our operations to the spectacular new Terminal B Eastern Concourse at LaGuardia Airport."

"The move of United and its passengers into the first new concourse at Terminal B marks another key milestone of the $8 billion redevelopment of an entirely new LaGuardia Airport," said Rick Cotton, Executive Director of the Port Authority of New York & New Jersey. "This is another important step in our ongoing commitment to provide world class facilities that turn Governor Cuomo's vision for a 21st century LaGuardia into reality. And we are undertaking this comprehensive rebuilding of LaGuardia Airport while continuing full operation at LaGuardia and serving record numbers of passengers."

The new concourse features ample gate seating, with charging stations throughout the seating area along with free unlimited high-speed Wi-Fi, offered by the Port Authority of New York and New Jersey. Additional features include a "park area" complete with greenery and benches, an airport themed children's play area which contains a 16-foot interactive display and restrooms with spacious stalls and above sink shelves that will keep belongings dry while washing hands.

As part of the terminal redevelopment, United will open its newest United Club on June 2. Conveniently located after security near United's gates, the new club offers a private oasis of 10,500 square feet with sweeping views of the tarmac. The Club, which is 30 percent larger than the prior LGA United Club location, combines the sleek styles of New York City with the modern touches travelers desire and features more than 200 seats. Customers can enjoy an expanded food menu including distinctly New York selections such as the iconic New York Bagel provider, Ess-a-Bagel, which will be paired with assorted cream cheese, jams and smokehouse salmon spread, a Greek salad bar and rotating hot foods including oven-baked Neapolitan ziti, fast-fired pesto and goat cheese flatbread, bite sized reuben corned beef with sauerkraut and more. Menu options will rotate throughout the day with hot and cold entrees available all-day. Additional amenities include complimentary high-speed Wi-Fi, wellness rooms and phone booths.

To download images of LGA United Club and new gates within Terminal B: https://app.box.com/s/tt6yu4d8y2d136xkxjgk0mwnprkmxu27

United Airlines Operations at LGA

Within the new Terminal B Eastern Concourse at LaGuardia Airport, United Airlines will operate out of five gates, offering more than 40 daily flights, including the most flights and seats between LaGuardia Airport and key business markets like Denver and Houston. The airline offers 17 daily flights between LaGuardia Airport and Chicago's O'Hare International Airport, more than any other airline at LGA. Additionally, United offers the only service from LaGuardia Airport to Washington-Dulles Airport (IAD) and the Northern Virginia business corridor.

Every customer. Every flight. Every day.

In 2019, United is focusing more than ever on its commitment to its customers, looking at every aspect of its business to ensure that the carrier keeps customers' best interests at the heart of its service. In addition to today's announcement, United recently announced that luxury skincare line Sunday Riley will make products exclusively for United customers to experience in amenity kits, released a re-imagined version of the most downloaded app in the airline industry and made DIRECTV free for every passenger on 211 aircraft, offering more than 100 channels on seat back monitors on more than 30,000 seats.

About United

United's shared purpose is "Connecting People. Uniting the World." We are more focused than ever on our commitment to customers through a series of innovations and improvements designed to help build a great experience: Every customer. Every flight. Every day. Together, United Airlines and United Express operate approximately 4,900 flights a day to 355 airports across five continents. In 2018, United and United Express operated more than 1.7 million flights carrying more than 158 million customers. United is proud to have the world's most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C. United operates 779 mainline aircraft and the airline's United Express carriers operate 569 regional aircraft. United is a founding member of Star Alliance, which provides service to 193 countries via 28 member airlines. For more information, visit united.com, follow @United on Twitter and Instagram or connect on Facebook. The common stock of United's parent, United Continental Holdings, Inc., is traded on the Nasdaq under the symbol "UAL".

SOURCE United Airlines

For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com

United Airlines Expands Industry-Leading Commitment to Biofuel, Powering More Flights With More Biofuel Than Any Other U.S. Carrier

May 22, 2019

CHICAGO, May 22, 2019 /PRNewswire/ -- United Airlines today further strengthened its emerging reputation as the world's most environmentally conscious airline by renewing its contract with Boston-based World Energy, agreeing to purchase up to 10 million gallons of cost-competitive, commercial-scale, sustainable aviation biofuel over the next two years. The biofuel, which United currently uses to help sustainably power every flight departing its Los Angeles hub, achieves a greater than 60% reduction in greenhouse gas emissions on a lifecycle basis.

United's contract renewal follows the airline's original purchase agreement in 2013, helping United make history in 2016 when it became the first airline in the world to use sustainable aviation biofuel on a continuous basis. United is currently the only U.S. airline to use biofuel in its regular operations. World Energy's biofuel is made from agricultural waste and has received sustainability certification from the Roundtable on Sustainable Biomaterials.

World Energy recently announced that it will invest $350 million to fully convert its Paramount, California, facility to renewable diesel and sustainable aviation jet fuel, bringing its total capacity to more than 300 million gallons of production annually at that location, one of the company's six low-carbon fuel manufacturing plants.

"Investing in sustainable aviation biofuel is one of the most effective measures a commercial airline can take to reduce its impact on the environment," said Scott Kirby, United's president. "As leaders in this space, United and World Energy are setting an example for the industry on how innovators can work together to bring our customers, colleagues and communities toward a more sustainable future."

"Great companies lead," said Gene Gebolys, World Energy's chief executive officer. "We are honored to renew our commitment to United to advance their efforts to drive change to a lower carbon future."

United's contract renewal with World Energy will further assist the airline in achieving its recently announced commitment to reduce its greenhouse gas emissions by 50% by 2050. United's pledge to reduce emissions by 50% relative to 2005 represents the equivalent of removing 4.5 million vehicles from the road, or the total number of cars in New York City and Los Angeles combined. United's biofuel supply agreements represent more than 50% of the commercial aviation industry's total agreements for sustainable aviation biofuel.

United's Commitment to the Environment

United's latest investment in sustainable aviation biofuel, along with its commitment to reduce its greenhouse gas emissions, represents yet another innovative initiative the airline has undertaken to minimize its impact on the environment. Several of United's most significant environmental achievements include:

  • Becoming the first airline to fly with Boeing's Split Scimitar winglets, which reduce fuel consumption by an additional 2% versus standard winglets; United is the largest Scimitar winglet operator today, with nearly 400 aircraft equipped with these winglets.
  • Becoming the first U.S. airline to repurpose items from the carrier's international premium cabin amenity kits and partnering with Clean the World to donate hygiene products to those in critical need.
  • Eliminating non-recyclable plastic stirring sticks and cocktail picks on aircraft and replacing them with an environmentally friendly product made of 100% bamboo.
  • Partnering with Audubon International to protect raptors – including hawks, owls and kestrels – in and around United's hubs and resettle the birds of prey at habitats where the species are more likely to thrive.
  • Continuing to replace its eligible ground equipment with cleaner, electrically powered alternatives, with nearly 40% of the fleet converted to date.

United's Award-Winning Eco-Skies Program

United's award-winning Eco-Skies program represents the company's commitment to the environment and the actions taken every day to create a sustainable future. In 2017, Air Transport World magazine named United the Eco-Airline of the Year for the second time since the airline launched the Eco-Skies program. Last year, United Airlines ranked No. 1 among global carriers in Newsweek's Global 500 Green Rankings, one of the most recognized environmental performance assessments of the world's largest publicly traded companies.

For more information on United's commitment to environmental sustainability, visit united.com/ecoskies.

About United

United's shared purpose is "Connecting People. Uniting the World." We are more focused than ever on our commitment to customers through a series of innovations and improvements designed to help build a great experience: Every customer. Every flight. Every day. Together, United Airlines and United Express operate approximately 4,900 flights a day to 355 airports across five continents. In 2018, United and United Express operated more than 1.7 million flights carrying more than 158 million customers. United is proud to have the world's most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C. United operates 779 mainline aircraft and the airline's United Express carriers operate 569 regional aircraft. United is a founding member of Star Alliance, which provides service to 193 countries via 28 member airlines. For more information, visit united.com, follow @United on Twitter and Instagram or connect on Facebook. The common stock of United's parent, United Continental Holdings, Inc., is traded on the Nasdaq under the symbol "UAL".

SOURCE United Airlines

For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com

Pride Flies with United

May 20, 2019

CHICAGO, May 20, 2019 /PRNewswire/ -- Today, United Airlines announced new and exciting opportunities to help customers celebrate Pride Month through MileagePlus Exclusives benefitting United charity partner, The Trevor Project. As part of its mission to become the most inclusive airline in the world, United employees will also take part in 12 Pride parades globally, demonstrating United's support for the LGBTQ+ community.

Available now, MileagePlus members can bid using award miles for three Pride packages, including but not limited to:

  • Five Pride parade travel packages to walk with United in the Pride parade in Los Angeles, San Francisco, Houston, Chicago or New York City for WorldPride 2019
  • Drag Queen Brunches which will take place in the Lakeview neighborhood of Chicago and Newark Liberty International Airport with OTG
  • Family Movie Night in the park in New York City

"As Pride Month approaches, we invite MileagePlus members to show their pride, embrace the LGBTQ+ community and join United in saying 'all routes lead to love'," said Luc Bondar, United's president of MileagePlus and vice president of Loyalty. "United is thrilled to offer these unique Pride experiences and help The Trevor Project in their mission to support LGBTQ youth."

Additionally, on June 28, United Airlines in partnership with iHeartMedia's Z100, will celebrate PRIDE LIVE's Stonewall Day, honoring the 50th anniversary of Stonewall. PRIDE LIVE will be inducting representatives from United Airlines into their STONEWALL ambassador program during the day's events.

Customers can access all MileagePlus Exclusives Pride packages and find more details through http://exclusives.mileageplus.com/pride. United Airlines will donate every mile redeemed from Pride experiences to United's charity partner, The Trevor Project, a nonprofit that provides crisis intervention and suicide prevention services for LGBTQ youth.

"Supporting LGBTQ youth in crisis from every state across the country takes significant travel resources, and we're grateful to United Airlines for contributing to our mission in such a valuable way," said Muneer Panjwani, Head of Corporate Development for The Trevor Project. "Their commitment to our mission of ending suicide among LGBTQ youth makes them a valued partner throughout the year, helping us save young LGBTQ lives every day."

Today's announcement follows United's most recent announcement offering an airfare discount and free checked bikes for customers flying to ride in the AIDS/LifeCycle bike ride from San Francisco to Los Angeles. Available for purchase now, the discount is valid for cyclists booking travel originating worldwide to San Francisco International Airport and Norman Y. Mineta San Jose International Airport and out of Los Angeles International Airport, John Wayne, and Burbank airports, between May 26 to June 11.

Throughout the month of June, United Airlines will continue offering customers opportunities to engage in Pride Month activities. Pride parades United will participate in include: Washington, D.C.; Los Angeles; Denver; Houston; San Jose, Costa Rica; Mexico City; Bogota, Colombia; San Francisco; Chicago; New York City; London; and Honolulu.

Every customer. Every flight. Every day.

In 2019, United is focusing more than ever on its commitment to its customers, looking at every aspect of its business to ensure that the carrier keeps customers' best interests at the heart of its service. In addition to today's announcement, United recently announced that luxury skincare line Sunday Riley will make products exclusively for United customers to experience in amenity kits, released a re-imagined version of the most downloaded app in the airline industry and made DIRECTV free for every passenger on 211 aircraft, offering more than 100 channels on seat back monitors on more than 30,000 seats.

About United

United's shared purpose is "Connecting People. Uniting the World." We are more focused than ever on our commitment to customers through a series of innovations and improvements designed to help build a great experience: Every customer. Every flight. Every day. Together, United Airlines and United Express operate approximately 4,900 flights a day to 355 airports across five continents. In 2018, United and United Express operated more than 1.7 million flights carrying more than 158 million customers. United is proud to have the world's most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C. United operates 779 mainline aircraft and the airline's United Express carriers operate 569 regional aircraft. United is a founding member of Star Alliance, which provides service to 193 countries via 28 member airlines. For more information, visit united.com, follow @United on Twitter and Instagram or connect on Facebook. The common stock of United's parent, United Continental Holdings, Inc., is traded on the Nasdaq under the symbol "UAL".

SOURCE United Airlines

For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com

United Airlines and Audubon International Team Up to Save Owls in San Francisco

May 17, 2019

SAN FRANCISCO, May 17, 2019 — United Airlines today strengthened its emerging reputation as the world's most environmentally conscious airline by announcing that the carrier is expanding its successful Raptor Relocation Network to its premier West Coast hub, San Francisco International Airport. United is again teaming up with Audubon International to trap raptors – primarily barn owls – residing near the airport and resettle these birds of prey at suitable golf course habitats where the species are more likely to thrive.

United initially partnered with Audubon International to launch the Raptor Relocation Network in 2017 at Newark Liberty International Airport, where it has successfully resettled more than 80 birds – including several American kestrels, a species of concern in New Jersey. United will now work in tandem with Audubon International and San Francisco airport officials to resettle the barn owls and other at-risk species at Bay Area golf courses certified within the Audubon Cooperative Sanctuary Program. As an official sponsor of the PGA Tour, United is uniquely positioned to help connect wildlife professionals at airports with the suitable golf course habitats identified by Audubon International for relocation purposes and to help inform the public on the importance of environmental sustainability.

United's expansion of the Raptor Relocation Network follows the airline's recent announcement in San Francisco that the company has committed to reduce its greenhouse gas emissions by 50% by 2050. United's pledge to reduce emissions by 50% relative to 2005 represents the equivalent of removing 4.5 million vehicles from the road, or the total number of cars in New York City and Los Angeles combined.

"Being environmentally conscious means more than just reducing our footprint; it means convening different groups to develop new and innovative ways to actively protect vulnerable species," said Janet Lamkin, United's president of California. "As we continue our commitment to protect raptors in the New York area, we are excited to expand our efforts to San Francisco and further underscore our industry-leading efforts to operate sustainably and responsibly."

"Audubon International is excited to be working with United Airlines' Eco-Skies program to expand the Raptor Relocation Network to the West Coast," said Christine Kane, Audubon International's chief executive officer. "Thousands of golf courses across the world have adopted environmentally sustainable property management practices that support wildlife habitat through our Audubon Cooperative Sanctuary Program. Bringing this all together to provide safe, high-quality habitat for raptors is a great success."

United's Commitment to the Environment

The expansion of United's Raptor Relocation Program represents yet another innovative initiative the airline has undertaken to minimize its impact on the environment. Several of United's most significant environmental achievements include:

  • Becoming the first airline globally to use sustainable aviation biofuel on a continuous basis, marking a significant milestone in the industry by moving beyond test programs and demonstrations to the everyday use of low-carbon fuel in ongoing operations from United's supplier, World Energy.
  • Investing more than $30 million in California-based sustainable aviation fuels producer Fulcrum BioEnergy, which remains the single largest investment by any airline globally in sustainable fuels. United's agreement to purchase nearly 1 billion gallons from Fulcrum BioEnergy is the largest offtake agreement for biofuel in the airline industry
  • Becoming the first airline to fly with Boeing's Split Scimitar winglets, which reduce fuel consumption by an additional 2%; United is the largest Scimitar winglet operator today, with nearly 300 aircraft equipped with these winglets.
  • Becoming the first U.S. airline to repurpose items from the carrier's international premium cabin amenity kits and partnering with Clean the World to donate hygiene products to those in critical need.
  • Eliminating non-recyclable plastic stirring sticks and cocktail picks on aircraft and replacing them with an environmentally friendly product made of 100% bamboo.
  • Continuing to replace its eligible ground equipment with cleaner, electrically powered alternatives, with nearly 40% of the fleet converted to date.

United's Award-Winning Eco-Skies Program

United's award-winning Eco-Skies program represents the company's commitment to the environment and the actions taken every day to create a sustainable future. In 2017, Air Transport World magazine named United the Eco-Airline of the Year for the second time since the airline launched the Eco-Skies program. Last year, United Airlines ranked No. 1 among global carriers in Newsweek's Global 500 Green Rankings, one of the most recognized environmental performance assessments of the world's largest publicly traded companies.

For more information on United's commitment to environmental sustainability, visit united.com/ecoskies.

About United

United's shared purpose is "Connecting People. Uniting the World." We are more focused than ever on our commitment to customers through a series of innovations and improvements designed to help build a great experience: Every customer. Every flight. Every day. Together, United Airlines and United Express operate approximately 4,900 flights a day to 355 airports across five continents. In 2018, United and United Express operated more than 1.7 million flights carrying more than 158 million customers. United is proud to have the world's most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C. United operates 779 mainline aircraft and the airline's United Express carriers operate 569 regional aircraft. United is a founding member of Star Alliance, which provides service to 193 countries via 28 member airlines. For more information, visit united.com, follow @United on Twitter and Instagram or connect on Facebook. The common stock of United's parent, United Continental Holdings, Inc., is traded on the Nasdaq under the symbol "UAL".

Her Art Here: United Unveils Winning Designs by Female Artists for Upcoming Aircraft Paint Job

May 17, 2019

CHICAGO, May 17, 2019 /PRNewswire/ -- Today United Airlines revealed the two winning designs, selected through a combination of official judging and public voting, for Her Art Here, a first-of-its-kind contest designed to find and uplift underrepresented women artists by providing a chance to have their work painted on a canvas like no other — a United Airlines aircraft. While 51% of today's artists are women, less than 13% of art on display in museums is by women artists according to The National Museum of Women in the Arts. Having their designs painted on a Boeing 757 provides artists with a traveling canvas that flies on average 1.6 million miles a year and 476 cross-country trips. The aircraft is roughly 3,666 times larger than the typical 18" x 24" canvas.

Tsungwei Moo of San Francisco has been selected for her design depicting iconic landmarks as well as the palm trees and ocean that are synonymous with the state of California. On behalf of New York/New Jersey, Corinne Antonelli of Washington, New Jersey is the winner, with a design that features a globe signaling United's worldwide connectivity and classic imagery from the two states including a classic New Jersey Mill, the New York City Skyline and the Statue of Liberty. The two winners will be mentored by renowned artists prior to one aircraft per region being painted this fall.

Tsungwei Moo grew up in Taipei, Taiwan before emigrating to San Francisco, California. For the past seven years she has served as an artist in residence at Yosemite National Park. Focused on ceramics, printmaking and painting, her art is an expression of the wonders of nature and humanity.

"I believe creating and appreciating art should not be defined by gender and cultural differences. As an emerging immigrant female artist, winning Her Art Here gives me a great platform to let the world see my art," said Moo. "14 years ago, I arrived in the United States on a United Airlines flight to follow my dreams and to be an artist, so it is truly surreal to have won this contest."

Corinne Antonelli is a New Jersey native, studying illustration at Ringling College of Art and Design. Her design is a tribute to her home region, and hopes it serves as an example to young girls around the world who are interested in a career in the arts that anything is possible.

"Winning the Her Art Here contest means the world to me. When I was a young girl I had many artists I looked up to and felt inspired by and now I have the opportunity to become a role model for other young girls looking to pursue a career in the arts. It feels amazing being selected as the winner from the New York and New Jersey region– I've lived in New Jersey my entire life and have fallen in love with the state," noted Antonelli.

The Her Art Here contest was open to those who identify as a woman, including cisgender, transgender, woman-aligned or non-binary, and reside in the United States, and asked artists to visually represent either New York/New Jersey or California, two key markets for the airline, in their own style, while combining the company's mission and what the communities in each region mean to the artist. Entries were scored by a panel of judges based on contest criteria and winners were determined based on a combination of judging scores and public voting.

The winners, along with the top finalists, will have the opportunity for their artwork to be displayed inside United terminals throughout the remainder of 2019 with their works available to purchase. Winners and finalists all received 100,000 MileagePlus award miles and the two regional winners will be awarded a $10,000 cash prize.

United has long been committed to being a leader in advancing women in the aviation industry. Today the carrier has more women who are pilots than any other airline in the world, including Bebe O'Neil, United's System Chief Pilot, who manages the carrier's 12,600 pilots. The airline has worked with Women in Aviation, a nonprofit organization which provides networking, education, mentoring, and scholarship opportunities, for more than 25 years and Girls in Aviation Day to ensure a growing number of female pilots.

To see the winners' reaction and to download images of their designs visit: https://app.box.com/s/6afeok3w0acw46rqd6plfeti6wg72aoj

Every customer. Every flight. Every day.

In 2019, United is focusing more than ever on its commitment to its customers, looking at every aspect of its business to ensure that the carrier keeps customers' best interests at the heart of its service. In addition to today's announcement, United recently released a re-imagined version of the most downloaded app in the airline industry and made DIRECTV free for every passenger on 211 aircraft, offering more than 100 channels on seat back monitors on more than 30,000 seats. The multimillion-dollar investment in improving inflight entertainment options will benefit the more than 29 million people expected to fly United's DIRECTV-enabled planes this year.

About United

United's shared purpose is "Connecting People. Uniting the World." We are more focused than ever on our commitment to customers through a series of innovations and improvements designed to help build a great experience: Every customer. Every flight. Every day. Together, United Airlines and United Express operate approximately 4,800 flights a day to 353 airports across five continents. In 2018, United and United Express operated more than 1.7 million flights carrying more than 158 million customers. United is proud to have the world's most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C. United operates 770 mainline aircraft and the airline's United Express carriers operate 559 regional aircraft. United is a founding member of Star Alliance, which provides service to 193 countries via 28 member airlines. For more information, visit united.com, follow @United on Twitter and Instagram or connect on Facebook. The common stock of United's parent, United Continental Holdings, Inc., is traded on the Nasdaq under the symbol "UAL".

SOURCE United Airlines

For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com

U.S. Department of Transportation Tentatively Grants United Airlines Authority to Operate New Service to Tokyo Haneda

May 16, 2019

CHICAGO, May 16, 2019 /PRNewswire/ -- The U.S. Department of Transportation (DOT) today announced that United Airlines was tentatively granted a total of four daily nonstop flights to Tokyo Haneda Airport (HND). The slots will be allocated for flights from United's hubs at Newark Liberty International Airport (EWR), Chicago O'Hare International Airport (ORD), Washington Dulles International Airport (IAD) and Los Angeles International Airport (LAX). Pending completion of an aviation agreement between the U.S. and Japanese governments later this year, the flights are expected to begin service by the summer of 2020.

"As the largest U.S. carrier to Asia, we are excited to see we were granted additional slots to Haneda to help more Americans travel between our nation and Japan's capital city, which will offer our customers an unparalleled experience while maximizing choice," said United Airlines President Scott Kirby. "We would like to thank the U.S. Department of Transportation for its work in reviewing our proposal and advocating for what is best for the American public and for our economy. We also recognize the efforts of the U.S. State Department's work with the DOT to enable additional service at Haneda."

Together, the flights from these U.S. mainland hub cities will connect Tokyo Haneda with:

  • The U.S.'s largest metropolitan area and center of finance and commerce, Newark/New York;
  • The most important logistics and transportation hub in the Midwest, Chicago;
  • The seat of the U.S. federal government, Washington, D.C.; and
  • Additional U.S. carrier service in the largest U.S. mainland - Tokyo market at Los Angeles.

This announcement will strengthen United's broad-based and end-to-end network between the United States and Japan. United's proposed flights to Haneda would allow U.S. consumers to make connections to 37 points in Japan via United's joint venture partner All Nippon Airways (ANA), strengthening United's existing comprehensive network. Throughout this proceeding United has been the only U.S. airline to recognize the unique benefits that Tokyo Haneda and Tokyo Narita offer to the traveling public.

Only United has committed to providing service to both Tokyo airports from regions across the United States. United has proven its long-term commitment to Tokyo as a key gateway in Asia, serving Tokyo from all seven of its U.S. mainland hubs. United also serves 31 markets in the Asia/Pacific region, more than any other U.S. carrier, and has successfully launched 11 new nonstop flights from the U.S. mainland to destinations throughout the Asia/Pacific region since 2014.

Every customer. Every flight. Every day.

In 2019, United is focusing more than ever on its commitment to its customers, looking at every aspect of its business to ensure that the carrier keeps customers' best interests at the heart of its service. In addition to today's announcement, United recently announced that luxury skincare line Sunday Riley will make products exclusively for United customers to experience in amenity kits, released a re-imagined version of the most downloaded app in the airline industry and made DIRECTV free for every passenger on 211 aircraft, offering more than 100 channels on seat back monitors on more than 30,000 seats.

About United

United's shared purpose is "Connecting People. Uniting the World." We are more focused than ever on our commitment to customers through a series of innovations and improvements designed to help build a great experience: Every customer. Every flight. Every day. Together, United Airlines and United Express operate approximately 4,900 flights a day to 355 airports across five continents. In 2018, United and United Express operated more than 1.7 million flights carrying more than 158 million customers. United is proud to have the world's most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C. United operates 779 mainline aircraft and the airline's United Express carriers operate 569 regional aircraft. United is a founding member of Star Alliance, which provides service to 193 countries via 28 member airlines. For more information, visit united.com, follow @United on Twitter and Instagram or connect on Facebook. The common stock of United's parent, United Continental Holdings, Inc., is traded on the Nasdaq under the symbol "UAL".

SOURCE United Airlines

For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com

United Airlines App Crowned Best of the Best with Webby Award Win

May 14, 2019

CHICAGO, May 14, 2019 /PRNewswire/ -- Last night at the 23rd Annual Webby Awards in New York City, United Airlines accepted the "People's Voice" Webby Award in the "Business and Finance" category for the airline's reimagined mobile app, which debuted earlier this year. The Webby Awards is the leading international awards organization honoring excellence on the Internet, including apps. This year, 13,000 entries came from every U.S. state and more than 70 countries to be considered for this honor.

Already the top downloaded airline app for Apple and Android phones, the refreshed app features a more dynamic experience that updates customers at each step of their travel journey, making it the perfect travel companion. The app includes features customers know and love from the previous version, such as bag tracking, while adding enhancements that make managing travel easier from booking to landing. United's in-house digital team spent over a year designing and creating this updated app, including eight months during which customers and more than 18,000 employees provided feedback to create the final version.

"We're working hard every day to use technology to improve the travel experience," said Linda Jojo, chief digital officer at United. "What makes this recognition so special is that our win is because of our customers who voted for us – we love knowing they value the app that we created with them in mind."

Highlights from the improved app include:

  • A navigation bar that gives customers quick access to some of the most popular tools such as flight status, and some new handy features like My Trips.
  • A My Trips tab in the navigation bar that allows customers to easily access information about their upcoming trip and stores boarding passes when customers are checked in for their flights.
  • An inbox that stores important push notifications United sends customers about their flight, such as if a flight status changes, gate changes and alerts about when boarding for a flight has begun.
  • Dynamic boarding times will be updated throughout the app in the event that departure times change to give customers the latest information even when they are not at the gate. This builds on the airline's recent addition of boarding notifications, which were added when United rolled out its Better Boarding process.

One of the biggest updates to the app comes during the travel period, when the home screen updates to give customers the most helpful information for each step of their travel journey. The home screen will begin to update starting 48 hours before a flight and will continue updating throughout various phases all the way through arrival at the final destination with the most useful information. For instance, customers connecting will find a screen that allows them to easily access airport maps, so they can easily navigate to the next gate. Bringing the most useful information to the forefront will make the entire journey less stressful and more intuitive.

The app also includes an updated design with more engaging content. When a customer does not have an upcoming trip, the app will open to a beautiful destination image to provide travel inspiration. Content on the home screen is also more personalized to each user; for example, customers who recently passed loyalty milestones will be recognized on the home screen, and the app will also celebrate customers on their birthday.

In addition to winning the "People's Voice" award for "Business and Finance", the airline was also a finalist in the "Best Practices" category. The International Academy of Digital Arts and Sciences selects nominees to enter to the "People's Voice" awards, which are then voted on by the general public. Earlier this month, United received a CIO 100 Award for its innovative volunteer solicitation program, which enables customers to volunteer their seat, confirm a new flight itinerary and receive compensation through the mobile app or on united.com, without additional steps at the gate.

Every customer. Every flight. Every day.

In 2019, United is focusing more than ever on its commitment to its customers, looking at every aspect of its business to ensure that the carrier keeps customers' best interests at the heart of its service. In addition to today's announcement, United recently announced that luxury skincare line Sunday Riley will make products exclusively for United customers to experience in amenity kits, released a re-imagined version of the most downloaded app in the airline industry and made DIRECTV free for every passenger on 211 aircraft, offering more than 100 channels on seat back monitors on more than 30,000 seats.

About United

United's shared purpose is "Connecting People. Uniting the World." We are more focused than ever on our commitment to customers through a series of innovations and improvements designed to help build a great experience: Every customer. Every flight. Every day. Together, United Airlines and United Express operate approximately 4,900 flights a day to 355 airports across five continents. In 2018, United and United Express operated more than 1.7 million flights carrying more than 158 million customers. United is proud to have the world's most comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco and Washington, D.C. United operates 779 mainline aircraft and the airline's United Express carriers operate 569 regional aircraft. United is a founding member of Star Alliance, which provides service to 193 countries via 28 member airlines. For more information, visit united.com, follow @United on Twitter and Instagram or connect on Facebook. The common stock of United's parent, United Continental Holdings, Inc., is traded on the Nasdaq under the symbol "UAL".

 

SOURCE United Airlines

For further information: United Airlines Worldwide Media Relations, +1-872-825-8640, media.relations@united.com