The United App Is Getting Even Better - United Hub
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The United app is now even better

By The Hub team, January 08, 2019

Introducing an all-in-one travel partner that provides a more dynamic experience — the United app now interacts with you as you move throughout your entire travel journey. With enhancements that provide intuitive assistance every step of the way, the app still includes features you know and love.

How we got here

Enlisting the help of over 500 participants during our research and discovery phase, the feedback we received helped to guide the design as well as app improvements. And during the beta test phase, we expanded testing to include real users (we invited more than 1,000 employees and customers) to ensure the updates would drive the intended value. With 3,500 bookings created and 22,000 reservations viewed, we made sure the updates to the app were functional and helped to improve a user's overall experience.

"As we continue to improve the customer experience, we are looking at our digital channels to create better experiences for our customers. We are reimagining the United app and giving our customers a more dynamic experience to make managing their travel seamless. The improved app includes several new useful enhancements while keeping the same features our customers know and love from the previous version of the United app," said Linda Jojo, Executive Vice President for Technology and Chief Digital Officer.

Dynamic experience

The United app will open to the most useful and relevant information throughout your journey.

For example, 24 hours before departure, the home screen on the United app will prompt you to check-in. Once checked in, an option to get your boarding pass will populate right on the home screen so you'll no longer need to access it via the boarding pass tab on the current version of the app.

Check in 

Easily check in for your flight 24 hours before departure via the home screen


Once inflight, the app's home screen will update to display flight status and onboard entertainment options, making it even easier to find exactly what you're looking for.

In the event of a connection, you'll also find directions from your arrival gate to your connecting gate on the app. If you've reached your final destination, information on where to collect your baggage will be displayed via the baggage carousel number.

Quick access

Updates to the app also include a new streamlined navigation bar at the bottom of the home screen, giving you quick access to the most popular and helpful features. The navigation bar will also include a My Trips button that will house important information like boarding passes and flight details.

Additionally, you'll also find an inbox icon in the navigation bar that stores other useful and important information such as gate changes, flight status updates and boarding alerts.

Also featured in the app is a profile icon in the right corner at the top of the screen. Accessing this icon allows you to easily find your account information, and any associated United credit cards and club passes.

Available now

The updated United app is now available to download on the App Store, Google Play and through Amazon apps. Stay tuned for other additional enhancements rolling out throughout the year.

Making our app more accessible for people with disabilities

By The Hub team, October 28, 2020

We're proud to launch a redesigned version of our United app to make it easier for customers with visual disabilities to manage all aspects of day-of travel, including check-in, viewing reservation details and flight status, bag tracking and more.

This latest version of our app is now available to both Android and iOS users, and it offers increased color contrast and more space between graphics. Furthermore, we have reorganized how information is displayed and announced to better integrate with screen reader technologies like VoiceOver and TalkBack, which are built into most handheld devices. By restructuring the way the information is organized on the app, screen readers are better able to convert text to audio in the proper, logical sequence, allowing customers to better understand and navigate the app.

United Zoom backgrounds for AvGeeks

By The Hub team, October 27, 2020

Calling all AvGeeks and travelers! Take your next video call from a United Polaris® seat, the cockpit or cruising altitude with United-themed backgrounds for use on Zoom and Microsoft Teams.

Newly added to our collection is a background encouraging our employees and customers to vote. Our mission is to connect people and unite the world — and one of the most important ways to do that is to engage in the democratic process. No matter which party you support, we know our democracy will be stronger if you make your voice heard and vote.

So for your next meeting or catch up with friends and family, download the app to either your computer or mobile device to get started.

Looking back at a landmark year with Special Olympics

By Ryan Wilks, October 19, 2020

Earlier this summer, we shone a light on our flagship partnership with Special Olympics and our commitment to the Inclusion Revolution. In that same story, we introduced you to our four Special Olympics Service Ambassadors, Daniel, Kyle, Lauren and Zinyra (Z), who, this month, celebrate one year working at Chicago O'Hare International Airport as part of the United family.

This groundbreaking, inclusive employment program took off as a part of our ongoing partnership with Special Olympics, a community relationship that employees across the company hold close to heart. The original 'UA4' (as they call themselves) have become an integral part of the United team serving customers at O'Hare Airport. Even from behind their masks, their wide smiles and effervescent spirit exude and bring life to the service culture of excellence we strive towards every day.

"The UA4 are more than just customer service ambassadors. They are shining examples of how inclusion, accessibility and equity can have monumental impacts on the culture and service of a business and community," said Customer Service Managing Director Jonna McGrath. "They have forever changed who we are as a company. While they often talk about how United and this opportunity has changed their lives, they have changed ours in more ways than we can count."

In the two years of partnership with Special Olympics, United employees have volunteered over 10,500 hours of service at events around the world and donated over $1.2 million worth of travel to the organization.

"This inclusive employment program is what community partnerships, like ours with Special Olympics, are all about: collaborating to identify areas where the needs of the community intersect with the cultural and business opportunity, then creating the infrastructure and programming to bring the two together," said Global Community Engagement Managing Director Suzi Cabo. "Through this program, our goal is to show other companies that when you put a committed effort and focus towards inclusion and breaking down barriers, you transform lives. I challenge other business around the world to follow our lead in joining the Inclusion Revolution."

Check out the video below to hear from our Special Olympics Service Ambassadors firsthand.

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