We Team Up with IBM, Apple to Bring Mobility to the Workplace - United Hub

We team up with IBM, Apple to bring mobility to the workplace

By Matt Adams

Technology is a driving force behind our airline and our commitment to getting you, our customers, to the people and places that inspire you.

In that spirit, on February 2 we announced a collaboration with IBM to deliver custom iOS apps that help unleash the power of the more than 50,000 Apple devices in the hands of our front-line employees. Over the past several years, we have increasingly sought to put the unique capabilities of the iPhone and iPad to work to improve the customer experience.

Our mobility strategy is designed to empower employees to better meet customer needs in real time. With the new apps, flight attendants will have greater visibility into which customers are connecting in order to assist them in finding their gates upon arrival. Customer service agents will have more freedom to move about the concourse assisting customers instead of being tied to a fixed position. Those are just some of the ways you will enjoy a more tailored, customer-friendly travel experience once the apps reach the field.

"We want to put our employees in a position to deliver exceptional service at every step of the travel experience," said Operations Technology VP Jason Birnbaum. "We have incredible employees out in the field who rely on technology to help our customers."

Together with IBM and Apple, we're putting the days of long podiums lines and static work stations behind us.

United cargo-only flights transport critical goods

By The Hub team

When the pandemic began, United Cargo knew it would be critical to utilize its fleet, network and industry-leading pharmaceutical handling processes to transport a COVID-19 vaccine when the time came.

Connecting vaccines to the world: United responds to mass distribution effort

December 22, 2020

On November 27, United Airlines became the first commercial airline to safely deliver the first batch of Pfizer and BioNTech's COVID-19 vaccine into the U.S. thanks to a coordinated effort between United's cargo, safety, technical operations, flight operations, regulatory and legal teams.

Now as the entire shipping and logistics industry bands together to widely distribute vaccines, United is leveraging all of its flights, including cargo-only and those carrying passengers, to transport millions of vaccines to destinations throughout our network, including Honolulu, Guam and Saipan – the first of any carrier to do so.

United Raises Miles for Dozens of Non-Profits that Rely on Travel

Airline and its customers use crowdsourcing platform - Miles on a Mission - to donate more than 11 million miles for charities like the Thurgood Marshall College Fund, College to Congress and Compass to Care
By United Newsroom, December 01, 2020

CHICAGO, Dec. 1, 2020 /PRNewswire/ -- United is inviting MileagePlus members to give back on Giving Tuesday and throughout the holiday season by donating miles to nearly 40 non-profits through United Airlines' crowdsourcing platform, Miles on a Mission. Non-profits like Thurgood Marshall College Fund, College to Congress and Compass to Care are attempting to raise a total of more than 11 million miles to be used for travel for life-saving health care, continued education, humanitarian aid and more. United will match the first 125,000 miles raised for each of these organizations to help ensure they meet their goals.

United Raises Miles for Dozens of Non-Profits that Rely on Travel

Why we fly

By The Hub team, November 27, 2020

In October 2019, we launched a first-of-its-kind airline miles donation platform, Miles on a Mission. In the inaugural year, MileagePlus members donated over 70 million miles, with United matching over 20 million miles, to 51 organizations. These miles have allowed for these organizations to do important, life-changing, life-saving work in the communities we serve around the globe.

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