We Team Up with IBM, Apple to Bring Mobility to the Workplace - United Hub

We team up with IBM, Apple to bring mobility to the workplace

By Matt Adams

Technology is a driving force behind our airline and our commitment to getting you, our customers, to the people and places that inspire you.

In that spirit, on February 2 we announced a collaboration with IBM to deliver custom iOS apps that help unleash the power of the more than 50,000 Apple devices in the hands of our front-line employees. Over the past several years, we have increasingly sought to put the unique capabilities of the iPhone and iPad to work to improve the customer experience.

Our mobility strategy is designed to empower employees to better meet customer needs in real time. With the new apps, flight attendants will have greater visibility into which customers are connecting in order to assist them in finding their gates upon arrival. Customer service agents will have more freedom to move about the concourse assisting customers instead of being tied to a fixed position. Those are just some of the ways you will enjoy a more tailored, customer-friendly travel experience once the apps reach the field.

"We want to put our employees in a position to deliver exceptional service at every step of the travel experience," said Operations Technology VP Jason Birnbaum. "We have incredible employees out in the field who rely on technology to help our customers."

Together with IBM and Apple, we're putting the days of long podiums lines and static work stations behind us.

United Cargo operates more than 11,000 cargo-only flights in one year

By The Hub team, March 19, 2021

On March 19, 2020, United operated its first flight carrying cargo without passengers on board. While the passenger cabin was empty, its cargo hold was completely full, carrying more than 29,000 pounds of commodities from Chicago O'Hare International Airport (ORD) to Frankfurt Airport (FRA).

A year later, United Cargo has operated more than 11,000 cargo-only flights carrying more than 570 million pounds of freight. To support the COVID-19 pandemic recovery efforts, United Cargo has also transported more than 113 million pounds of medical and pharmaceutical products on both cargo-only and passenger flights as well as approximately 10 million COVID-19 vaccines, providing global communities access to the items they have needed most.

10 tips for spring travel

By The Hub team, February 24, 2021

Whether you haven't flown with us for a while or just need a quick refresher before your spring trip, read this list of tips to know before your flight and arrive at the airport travel-ready:

1. Download the United app for contactless bag check, travel assistance and more

Before your flight, download the United app to view your flight status, check in, sign up for flight notifications, locate departure gates, access our free personal device entertainment when available and more. We've also updated our app with new features that can make your trip a little safer, including contactless bag check.

Don't forget to use Agent on Demand for help with any and all questions you may have before your flight. This new capability is available at all our U.S. hub airports and allows you to use your own mobile device to contact a customer service agent via phone, video or chat to help with day-of-travel questions while you're at the airport. Learn more about Agent on Demand here.

United joins UNICEF COVAX initiative

By The Hub team, February 19, 2021

This week, we were honored to become the first U.S. airline to join the UNICEF Humanitarian Airfreight Initiative to combat the COVID-19 pandemic by transporting the vaccine and other critically needed supplies to underserved areas of the globe.

"We are committed to helping the global community in any way we can, and we all must work together to do our part to bring this health and humanitarian crisis to an end," said Director of Cargo Specialty Products Manu Jacobs.

We will leverage our expertise to transport these critical pharmaceutical and healthcare shipments around the world safely, efficiently and expediently. We are proud to partner with the United Nations to support this global effort and provide equitable access to COVID-19 vaccines.

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