Ask the experts: Advice to make travel a breeze - United Hub

Ask the experts: Advice to make travel a breeze

By The Hub team, April 13, 2016


A United Flight Attendant Serves a Meal In Flight

Flight attendants not only take to the skies more than most, but they also travel to new cities regularly, making them uniquely qualified to share advice. These simple tips and clever tricks — collected from our own flight attendants — will not only enhance your experience but will also make traveling a breeze.

Extend the life of your clothes

Need a way to keep your clothes smelling fresh after a long flight? United Flight Attendant Wayne T. suggests treating your suitcase like a dryer: "A way to keep your clothes smelling fresh in your suitcase is to leave a dryer sheet in there." United Flight Attendant Christopher C. suggests taking it one step further: "Leave your clothes in their dry cleaning bags when packing them and they won't wrinkle."

The United app is an amazing resource

The United app doesn't just help you find flights, check in and board; it's also useful once you're in the air. United Flight Attendant Pamela C. couldn't agree more and suggests that you always check to make sure you have the latest and greatest version downloaded to your device. Plus, she recommends ensuring that your devices are charged: "Use the time waiting at the gate before boarding to charge up your electronic devices at the charging podiums."

Share your travels with a postcard

Traveling to a new destination? United Flight Attendant Scott W. loves keeping in touch with his friends and family while on vacation by sending postcards: "One of my favorite tips for leisure travel is a time saver. If you want to send postcards to friends and family back home, I pre-address adhesive mailing labels before my trip. That way I can just peel and stick to the postcard and get back to sightseeing."

Get creative in a pinch

Important items like converters and chargers are often left behind which can be especially troublesome when traveling overseas. United Flight Attendant Russ F. has found that using what's around can save the day when you're in a pinch: "If I am overseas and I forgot my converter/charger and the hotel does not have U.S. plugs installed, you can plug your phones, laptops into the flat-screen TV in the hotel room, using your USB cord. The only trick is that the TV usually must be turned on to charge your device. I usually just mute the volume while I sleep so the noise doesn't interfere with my nap or with the neighboring rooms."

Unique dietary needs? We've got you covered

If you have any specific dietary needs, our flight attendants are more than willing to try to accommodate your request — all you need to do is ask. United Flight Attendant Marcel K. suggests asking early: "If you have a special meal request, ask a flight attendant during boarding early to verify that your special meal is boarded. That way you can assure your dietary needs can be met to satisfactory standards."

United's regional presidents join respective Governor's COVID-19 task force

By Ryan Wilks, May 21, 2020

As a member in the tourism, travel and transportation industries, United offers a unique perspective into the economic and operational effects rippling across the U.S. To advocate United's efforts, and in anticipation of a bright future, New York/New Jersey President Jill Kaplan and California President Janet Lamkin have both been named to their states' respective governor's COVID-19 response task force committees.

A message from Scott Kirby, United’s new CEO

By The Hub team, May 20, 2020


Hello. I'm Scott Kirby, the new CEO of United Airlines. I'm a proud Air Force Academy graduate and have spent my entire career in and around aviation, including the last four years as President of United.

While I had planned for my first communication with you to be about the meaningful investments we were making to the travel experience and our continued growth across the U.S. and expansion to exciting new destinations around the world, today, the situation rendered to us by the COVID-19 pandemic leads me to a different type of message.

First, I graciously and humbly thank you for your business. Now, more than ever, our customers' loyalty is so deeply appreciated by every member of the United family.

As essential workers, the men and women of our airline have been hard at work over the past two months to transport vital medical supplies and critical goods to places that need them most, to provide free travel to healthcare professionals and to help thousands of individuals repatriate to their home countries.

Safety has always been our top priority, and right now in the midst of an unprecedented crisis, it's our singular customer focus. We recognize that COVID-19 has brought cleanliness and hygiene standards to the front of your mind when making travel decisions. We're not leaving a single stone unturned in our pursuit to protect our customers and employees.

We are installing plexiglass in lobby and gate areas, we're using the same equipment used to clean hospitals to disinfect the interiors of our aircraft, all crew and customers on board are required to wear face mask coverings and we're taking the temperature of our employees before they start work.

But at United, we're not stopping there. We're teaming up with experts from Clorox and the Cleveland Clinic to set a new standard for cleanliness and healthy flying that we are calling United CleanPlus℠.

Clorox is working closely with us to improve how we disinfect common surfaces and provide our customers with amenities that support a healthy and safe environment.

Physicians and scientists at the Cleveland Clinic, will advise us on new technologies and approaches, assist in training development and create a rigorous quality assurance program. And, as scientists learn more about how to fight COVID-19, Cleveland Clinic experts will help us use those discoveries to quickly implement new ways to keep our customers safe.

While we may not know when this pandemic will subside, what we do know is that travel is so deeply woven into the fabric of our global culture. We all desire to visit family, dance at a friend's wedding, hug parents…and see the wonders of this beautiful world. No matter how sharp the picture quality – or how strong the WiFi signal – there's simply no substitute for being there – in person – to collaborate, celebrate, explore. We are confident that travel will return. And when it does, United Airlines will be ready to serve you again in the friendly skies.

Thank you. Be well. And I look forward to seeing you on board.

Making every step of the travel journey safer for you

By United Airlines, April 22, 2020
United Clean Plus | Clorox

We remain passionate about connecting the world safely

United CleanPlus SM is our commitment to putting health and safety at the forefront of your journey, with the goal of delivering an industry-leading standard of cleanliness. We're teaming up with Clorox to redefine our cleaning and disinfection procedures, and over the coming months, we'll roll out Clorox products across our U.S. airports, starting in select locations, to help support a healthy and safe environment throughout your travel experience.

At the airport

  • At check-in:

  • 1
    Implementing temperature checks for employees and flight attendants working at hub airports
  • 2
    Installing sneeze guards at check-in and gate podiums
  • 3
    Encouraging use of the United app for contactless travel assistance and more
  • 4
    Promoting social distancing with floor decals to help customers stand 6 feet apart
  • 5
    Introducing touchless check-in for customers with bags
  • At the gate:

  • 6
    Disinfecting high-touch areas such as door handles, handrails, elevator buttons, telephones and computers
  • 7
    Providing hand sanitizer and
    disinfectant wipes
  • 8
    Allowing customers to self-scan boarding passes
  • 9
    Boarding fewer customers at a time and, after pre-boarding, boarding from the back of the plane to the front to promote social distancing

On our aircraft

  • 1
    Providing individual hand sanitizer wipes for customers
  • 2
    Requiring all customers and employees to wear a face covering and providing disposable face coverings for customers who need them
  • 3
    Temporarily removing onboard items like pillows, blankets and inflight magazines
  • 4
    Disinfecting high-touch areas, like tray tables and armrests, before boarding
  • 5
    Reducing contact between flight attendants and customers during snack and beverage service
  • 6
    Ensuring aircraft cleaning standards meet or exceed CDC guidelines
  • 7
    Applying social distancing to seating procedures when possible, including:
    • Limiting middle seat selection
    • Moving customers seated closely together
    • De-planing in groups of five rows at a time to reduce crowding
  • 8
    Using electrostatic spraying to disinfect aircraft, to be completed on all flights by mid-June
  • 9
    Using state-of-the-art, hospital-grade, high-efficiency (HEPA) filters to circulate air and remove up to 99.7% of airborne particles

Cleveland Clinic We're working closely with the experts at Cleveland Clinic to advise us on enhancing our cleaning and disinfection protocols for the safety of our employees and customers. Visit Cleveland Clinic's website to learn more about COVID-19.

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