Unforgettable First: Rhett Receives His Flight Certificate - United Hub

An unforgettable first: Rhett receives his flight certificate

By Matt Adams

Like most parents traveling with a baby for the first time, Kristin and Tyler Hildebrand felt a mix of excitement and nerves as they boarded the aircraft with their infant son, Rhett, during a recent family vacation to Cancun, Mexico. As they settled into their seats and made Rhett comfortable for his big adventure, Chicago-based Flight Attendant Paolo Vento stopped by to say hello.

In talking with Vento, the Hildebrands mentioned it was their first time flying together as a family. Hearing that, Paolo's eyes widened. To him, a first flight is as memorable an experience as a child's first step or first word (not to mention a badge of honor for anxious moms and dads) and deserves the same sort of celebration.

"I asked Kristin if she kept a scrapbook and she said yes, so I asked her if she'd like a first flight certificate for Rhett," he said. "She was so excited."

It's a practice that Vento began a few years ago after a family asked him to take their picture to commemorate their daughter's first trip. He asked the parents if they would like a certificate, and it grew from there. Since then, Vento estimates he's given out 40 or 50 of them, making each one at home and mailing them out on his own time and his own dime. The certificates are inscribed with the child's name, the flight's date, the origin and destination, and a short message that reads, in part, "Thank you for entrusting us with this milestone journey through the 'Friendly Skies.'"

"You only have one first flight, and it's nice to have these kinds of things to remember it with," said Vento. "What if that boy or girl grows up to become a pilot? Now they'll have a certificate to show the first time they were on an airplane. It goes back to doing these little acts that show we care."

Mrs. Hildreband took a photograph of Rhett with his certificate and posted it to Instagram, which drew oohs and aahs from other moms. She even sent Vento a nice note and shared it with his supervisor.

"Thank you so much for your kindness and thoughtfulness to take the time to do this. We will treasure this forever," she wrote. "Getting your package made my day. The world needs more people like you."

Things like this come naturally to Vento, who has brought plenty of smiles to the faces of customers over his 24 years at United thanks to his exceptional brand of service.

"If you feel like doing something nice for the customers, just do it, especially if it's authentic," he said. "It's something they'll never forget, and that's what they'll think about when they think of United."

United Cargo operates more than 11,000 cargo-only flights in one year

By The Hub team, March 19, 2021

On March 19, 2020, United operated its first flight carrying cargo without passengers on board. While the passenger cabin was empty, its cargo hold was completely full, carrying more than 29,000 pounds of commodities from Chicago O'Hare International Airport (ORD) to Frankfurt Airport (FRA).

A year later, United Cargo has operated more than 11,000 cargo-only flights carrying more than 570 million pounds of freight. To support the COVID-19 pandemic recovery efforts, United Cargo has also transported more than 113 million pounds of medical and pharmaceutical products on both cargo-only and passenger flights as well as approximately 10 million COVID-19 vaccines, providing global communities access to the items they have needed most.

10 tips for spring travel

By The Hub team, February 24, 2021

Whether you haven't flown with us for a while or just need a quick refresher before your spring trip, read this list of tips to know before your flight and arrive at the airport travel-ready:

1. Download the United app for contactless bag check, travel assistance and more

Before your flight, download the United app to view your flight status, check in, sign up for flight notifications, locate departure gates, access our free personal device entertainment when available and more. We've also updated our app with new features that can make your trip a little safer, including contactless bag check.

Don't forget to use Agent on Demand for help with any and all questions you may have before your flight. This new capability is available at all our U.S. hub airports and allows you to use your own mobile device to contact a customer service agent via phone, video or chat to help with day-of-travel questions while you're at the airport. Learn more about Agent on Demand here.

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By The Hub team, February 19, 2021

This week, we were honored to become the first U.S. airline to join the UNICEF Humanitarian Airfreight Initiative to combat the COVID-19 pandemic by transporting the vaccine and other critically needed supplies to underserved areas of the globe.

"We are committed to helping the global community in any way we can, and we all must work together to do our part to bring this health and humanitarian crisis to an end," said Director of Cargo Specialty Products Manu Jacobs.

We will leverage our expertise to transport these critical pharmaceutical and healthcare shipments around the world safely, efficiently and expediently. We are proud to partner with the United Nations to support this global effort and provide equitable access to COVID-19 vaccines.

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