Basic Economy Gives Travelers More Options - United Hub
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Basic Economy gives travelers more options

By The Hub team, November 14, 2016

Today we announced our newest offering, Basic Economy, which will give customers more options when it comes to their travel needs. Basic Economy will also help to speed up the boarding process so our customers can get to where they need to be on time.

While there are some differences to the Basic Economy fare, customers will enjoy the same United Economy® cabin experience and services, dining options, Wi-Fi and inflight entertainment options. Basic Economy fares will be available for purchase in the first quarter of this year, for travel beginning in Q2.

We will continue to offer a spectrum of products, from Basic Economy to standard economy to Economy Plus®, as well as premium cabin experiences in United First® and United PolarisSM.

Watch the video below to hear more about Basic Economy from our CEO, Oscar Munoz.

Basic Economy fares include:

  • Seat assignments will be given prior to boarding. Passengers will need to acknowledge when making a multi-seat purchase that seating together is not guaranteed.
  • Carry-on bags are limited to one personal item, unless the customer is a MileagePlus® Premier® member, primary cardmember of a qualifying MileagePlus credit card, or Star Alliance™ Gold member. Passengers with disabilities will be able to carry-on mobility aids and other assistive devices.
  • There will be no voluntary ticket changes except as stated in the United 24-hour flexible booking policy.
  • MileagePlus program members will earn redeemable award miles; however they will not earn Premier qualifying credit (miles, segments, or dollars), no lifetime miles, and no contribution to four segment minimum.
  • Customers will not be eligible for Economy Plus or premium cabin upgrades.
  • Customers will board in the last boarding group (currently Group 5) unless a MileagePlus Premier member, primary cardmember of a qualifying MileagePlus credit card, or Star Alliance Gold member.
  • Basic Economy fares can't be combined with regular economy fares or partner carriers.

What isn't changing with Basic Economy fares:

  • Economy seating: Customers with Basic Economy reservations will be seated in the United Economy® cabin, which remains unchanged.
  • Checked baggage: Checked baggage policies remain the same as for our regular United Economy fares, and baggage benefits for MileagePlus Premier members, and primary cardmembers of a qualifying MileagePlus credit card and Star Alliance Gold members still apply.
  • Inflight options: Onboard food, beverage and entertainment options remain unchanged.
  • Award miles: As a MileagePlus program member, customers will still earn redeemable award miles.

For more information on this new offering, please visit our Basic Economy page.

United Cargo operates more than 11,000 cargo-only flights in one year

By The Hub team, March 19, 2021

On March 19, 2020, United operated its first flight carrying cargo without passengers on board. While the passenger cabin was empty, its cargo hold was completely full, carrying more than 29,000 pounds of commodities from Chicago O'Hare International Airport (ORD) to Frankfurt Airport (FRA).

A year later, United Cargo has operated more than 11,000 cargo-only flights carrying more than 570 million pounds of freight. To support the COVID-19 pandemic recovery efforts, United Cargo has also transported more than 113 million pounds of medical and pharmaceutical products on both cargo-only and passenger flights as well as approximately 10 million COVID-19 vaccines, providing global communities access to the items they have needed most.

10 tips for spring travel

By The Hub team, February 24, 2021

Whether you haven't flown with us for a while or just need a quick refresher before your spring trip, read this list of tips to know before your flight and arrive at the airport travel-ready:

1. Download the United app for contactless bag check, travel assistance and more

Before your flight, download the United app to view your flight status, check in, sign up for flight notifications, locate departure gates, access our free personal device entertainment when available and more. We've also updated our app with new features that can make your trip a little safer, including contactless bag check.

Don't forget to use Agent on Demand for help with any and all questions you may have before your flight. This new capability is available at all our U.S. hub airports and allows you to use your own mobile device to contact a customer service agent via phone, video or chat to help with day-of-travel questions while you're at the airport. Learn more about Agent on Demand here.

United joins UNICEF COVAX initiative

By The Hub team, February 19, 2021

This week, we were honored to become the first U.S. airline to join the UNICEF Humanitarian Airfreight Initiative to combat the COVID-19 pandemic by transporting the vaccine and other critically needed supplies to underserved areas of the globe.

"We are committed to helping the global community in any way we can, and we all must work together to do our part to bring this health and humanitarian crisis to an end," said Director of Cargo Specialty Products Manu Jacobs.

We will leverage our expertise to transport these critical pharmaceutical and healthcare shipments around the world safely, efficiently and expediently. We are proud to partner with the United Nations to support this global effort and provide equitable access to COVID-19 vaccines.

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