Go Behind the Scenes of Our New Safety Video
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Go behind the scenes of our new safety video

By The Hub team , September 28, 2017

Last week we launched our new safety video, which you'll soon be able to view onboard our aircrafts. When filming our safety videos, we use our own employees — it's a fun opportunity and a way for employees to their meet colleagues from around the company and experience a few days on a commercial film set.

Watch the video below and don't forget to enter our United Dream Destination Sweepstakes by October 4 for a chance to win a pair of round-trip tickets to anywhere we fly.

Independence Day celebrations in 5 countries

By Bob Cooper , June 22, 2018

Every country celebrates a birthday, and some celebrations are bigger than others. Here are five of the biggest birthday celebrations, which also happen to occur in the summer months in places worth paying a visit, birthday or not.

Toronto skyline

Canada Day – Canada

July 1 in Canada has a lot in common with its southern neighbor's celebration three days later. Many Canadian cities stage concerts, carnivals, parades and fireworks to celebrate the British Empire's 1867 recognition of the Dominion of Canada. Canada Day festivities in the capital city of Ottawa are the most robust, as the city center shuts down for the day for an acrobatic air show by the Snowbirds (the Royal Canadian Air Force's version of the Blue Angels), 10 hours of free concerts, a big fireworks show and a speech by Prime Minister Justin Trudeau. Even the color scheme is similar: red and white, but skip the blue.

Independence Day – USA

July 4 was the date in 1776 when colonists declared their independence from England—and Americans have been commemorating it since 1785 in Bristol, Rhode Island. That's the site of the oldest and longest celebration—three weeks of events that climax with a big parade and fireworks over Bristol Harbor. America's most-watched pyrotechnic spectacle is the Macy's 4th of July Fireworks Show, best viewed from Manhattan's Lower East Side (or on NBC). The Fourth is also celebrated with a massive fireworks display in Washington, D.C., where crowds pack the National Mall to see them illuminate the monuments, and in Chicago where they're admired from Navy Pier as they dazzle over Lake Michigan.

Aerial view of Paris

Bastille Day – France

July 14 is the day when the 1789 “Storming of the Bastille" is celebrated. The rebellious act to free seven political prisoners was the flashpoint for the French Revolution, which ended the monarchy of Louis XVI. Celebrations in Paris conclude with fireworks that gush dramatically from the Eiffel Tower, best viewed from the adjacent Parc du Champ-de-Mars or from one of the nearby bridges over the Seine. A morning military parade on Champs-Elysees is also a Bastille Day tradition. Fireworks and other celebrations are enjoyed in many other French cities, too, including a big pyrotechnic show in Marseilles over the Mediterranean Sea.

National Day – Switzerland

August 1 was the date in 1291 that the Swiss Federal Charter was signed, uniting the three original cantons (states) of the Swiss Confederation that would become modern-day Switzerland. The Swiss only began observing the occasion on the 600th anniversary in 1891, but it's become a big deal. Parades, carnivals, traditional folk music performances and fireworks enliven many Swiss cities and towns on National Day, as do special brunches in many restaurants, public bonfires and the ringing of every church bell from 8:00 to 8:15 p.m. Festivities in Zurich are the biggest, although celebrations in Geneva, Bern, Lausanne and Basel are also exuberant.

Fine Arts Palace - Mexico City, Mexico

Independence Day – Mexico

September 16 is Mexico's Independence Day—not May 5, the date of a heroic battle and the excuse for so many Cinco de Mayo celebrations in the U.S. It was on September 16, 1810, when the rebellion that eventually toppled the Spanish colonial rulers began. The holiday is observed most heartily in Mexico City, where the biggest celebration, following a speech by President Enrique Peña Nieto, takes place in the massive Zócalo Square. But there are also celebrations in every part of the city and in every city in Mexico, typically featuring a parade, street parties and fireworks.

If you go

United Airlines offers numerous flights to all of these countries. MileagePlus® Rewards can help pay for your hotel room and rental car once you arrive. Go to united.com or use the United app to celebrate the birthday of a country.

United offers Star Alliance flight status information

By The Hub team , June 18, 2018

We're expanding the availability of flight status (FLIFO) information for our customers and employees. On June 14, we began offering access to flight status information for all Star Alliance member flights within the United app, and through Google Home and Amazon Alexa (e.g. "Alexa, ask United to check the status of my flight on Lufthansa").

We're committed to providing our customers and employees with the tools they need to ensure a seamless journey when connecting with our partners," said Alliance Partner Operations Senior Manager Katie Russell. "These enhancements will allow our employees to make real-time decisions for customers with connecting flights and provide our customers with easy access to information from partner carriers without requiring them to use another app.

While onboard United flights, customers can even check the most current status of their connecting Star Alliance member flight utilizing our complimentary access to the United app through United Wi-Fi℠, available on all mainline and two-cabin regional aircraft.

After a tragic accident, a father's lessons resonate with his daughter

By Matt Adams , June 16, 2018

As far as fatherly wisdom was concerned, there were a few things that Ramp Service Employee Allen Gullang was determined to pass along to his daughters, Heather and Amanda.

Under his guidance, they learned the importance of hard work and the virtue of putting the needs of others first. They also developed a love of the outdoors and of travel that bonds them as a family to this day. But it's what they learned from their dad when he didn't think they were looking that made the biggest impact of all.

On a snowy March afternoon 12 years ago, Allen and two of his ramp colleagues were driving home from their shift at O'Hare International Airport when a car drifted over the center line and hit them head on. The next thing Allen remembers is waking up in a hospital bed weeks later, lucky to be alive but left with permanent disabilities.

Heather, who was 10-years-old at the time, watched as her father fought his way through a year-long rehabilitation, re-learning how to walk and talk, slowly regaining his memories and putting his life back together, piece by piece. Though his frustrations mounted at times, his will never waned, a lesson in perseverance that Heather has not forgotten. It's one of the attributes that she brought with her when she joined United herself last December, realizing a life-long dream of following in Allen's footsteps.

In honor of Father's Day, watch the video above to hear the Gullangs' story of how a single moment forever changed their family, leading Heather to a greater admiration for the man she not only calls Dad, but also her colleague.

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A final farewell to the Queen of the Skies

By Benét J. Wilson , June 15, 2018

Have you ever wondered what happens to an aircraft after the end of its useful life? Well 13 lucky MileagePlus® members and two of our employees got to find out after winning an Exclusives auction.


The auction prize was a behind-the-scenes trip to Universal Asset Management's (UAM) facility in Tupelo, Mississippi, where our last four Boeing 747s are being disassembled and the parts prepared for recycling. It also included a champagne toast onboard N118UA, our last 747, and dinner under the stars with the Queen of the Skies.

As we arrived at the facility, adjacent to Tupelo Regional Airport, several of us were a little emotional when we saw the aircraft in different stages of disassembly. But in the company's lunch room — decked out with Malaysia Air first class seats, airplane art and a table made from a stabilizer — Keri Wright, UAM's CEO was firm about her company's mission. “We don't tear down or scrap aircraft. We focus on recycling," she stated. “Think of it like organ donation. These parts can help other aircraft continue to fly. And you are among the few people in the world to see all of this from behind the scenes."

We then headed to the facility's Global Distribution Center warehouse. The lobby of the facility featured our first class seats and galley carts, along with a tire rim-and-glass coffee table and a credenza/bar made from the window section of a 737 fuselage.

Wright, along with Senior Manager, Fleet Transactions Jim Garcia walked us through the warehouse and explained how parts were tracked and cataloged. Among the items we saw were two wrapped helicopters, Boeing 777 landing gears, 747 tire rims, thrust reversers and a cowling from the center engine of a McDonnell Douglas DC-10.

MileagePlus members walking around the last 747

When the warehouse tour ended, it was back to the airport facility. We went out on the tarmac and took pictures of the 747s, including the star of the show — N118UA. Though, all four jets' engines had been removed already.

After a series of photos, we climbed the air stair onto N118UA, where we were able to walk around. I had the honor of being on the last United 747 flight in November 2017, so I grabbed a glass of champagne and sat in my seat — 8C — one last time. We all joined in a final champagne toast to the jet, then deplaned for dinner.

One of the lucky winners was Eric Chiang, an economics professor at Florida Atlantic University, who brought his friend Vicky Chiu, who flew in from Hawaii. “We've been friends for years and we love to travel. I was onboard a flight to London and read a short newspaper article about this auction," he recalled. “We were about to take off and I called Vicky and asked her to bid on this event. I bid 168,000 miles, but got it for less.

Chiang and Chiu are both 1K flyers on United. “I expect to do around 15 international trips this year. I love United because they're able to reach more global destinations than any other airlines," said Chiang.

They both appreciated the chance to attend such a unique event. “Experiences like these are different. We really appreciate the chance for this behind-the-scenes event," said Chiang. “It was also a great chance to meet United executives and share feedback on what's going on at the airline."

MileagPlus members at the Exclusive event

John Ikeda, a United Global Services member who is approaching two million miles, brought his partner Michael Phelps to the event. He also read about the event in a newspaper article, but he also had a special reason for wanting to attend the 747 farewell.

At the last MileagePlus® Experiences auction, I won an altimeter that was on an older 747, and I wanted to see if I could trace where it came from," said Ikeda. “Jim Garcia was able to trace it for me. I was thrilled that I was able to see other parts from that same 747 in the UAM warehouse.

The event exceeded Ikeda's expectations. “I thought it would just be a warehouse tour, a walk on a plane and not much else," he said. “It was great to hear Keri and Jim discuss this side of the business. It was fascinating to learn that this place wasn't about scrapping aircraft, but giving them new life."

Although this event has passed, it's not too late to bid on hardware from N118UA, including single window and American flag cuts out and tail numbers. Join the MileagePlus® Exclusives email list to stay in the know on the hardware auction and other future events.

Bay Area youth surprised with spots in Warriors championship parade

By Ryan Hood , June 15, 2018

San Francisco-based Customer Service Manager O'Morris Adams has volunteered at local Boys & Girls Clubs for more than 20 years, so it wasn't a surprise when he stopped by one of the Bay Area clubhouses Monday afternoon.

This visit was about more than just spending time with local youth, though. O'Morris knew he would be in the Golden State Warriors championship parade on Tuesday, since as the official airline of the Warriors, United would have a float in the parade. So this particular visit to the club was to let two of its kids know they'd be joining him and two dozen of his United colleagues on the float, in the parade. Coolest field trip ever.

Watch the surprise and the unforgettable day that followed.

3 under the radar places to travel to in July

By Betsy Mikel , June 15, 2018

July is a popular travel month, which means you may be sharing your vacation with scores of fellow travelers if you choose to travel to a popular destination. This summer, expand your horizons and travel to these under-the-radar destinations for a more off-the-beaten-path experience.

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Sunset in Malm\u00f6, Sweden

Malmö, Sweden

When you think of Sweden, Stockholm and Gothenburg might be the first cities to come to mind, but Malmö is an underrated gem. Sweden's third-largest city blends medieval Scandinavian charm with modern urban appeal. Malmö sits on the southeast coast and is a 45-minute train ride or drive from Copenhagen, connected by the iconic Øresund Bridge.

This picturesque beach-side town was first established in the 13th century, but Malmö has undergone a massive revitalization over the last two decades. Walk along the cobblestone streets and take in beautiful old buildings and centuries-old statues alongside cutting-edge architecture, public art and plazas. The city has an abundance of greenery and parks, including five public beaches. Ribersborg Beach is the most visited beach and is a leisurely walk or bike ride from the city center.

Some of the city's most popular attractions include Malmö City Square, which you'll find in the heart of old town (Gamla Staden); St. Peter's Church, the oldest building in the city; and Malmöhus Castle, a 16th-century fortress and the oldest castle in Sweden. Explore the history of the castle and Renaissance art in the Malmö Art Museum inside the castle. The nearby Moderna Museet Malmö and Malmö Konsthall house permanent collections and exhibitions.

Malmö is also a worthwhile destination for foodies. National Geographic named it one of the best places to visit in 2018 thanks to its global food culture. From casual cafes and food carts to a few Michelin-starred restaurants, you can sample a variety of cuisines during your stay in Malmö.

Road between the mountains in Chachapoyas, Peru

Chachapoyas, Peru

Many flock to experience the Incan ruins of Machu Picchu, but the high traffic of visitors is threatening the sustainability of the site. For those who want to visit an ancient marvel that's less trodden with tourists, Chachapoyas fits the bill. Archaeological and natural wonders abound in this region once inhabited by a pre-Incan civilization. Chachapoyas stands for “The Cloud Warriors," who called this region home about 1,500 years ago.

The town of Chachapoyas serves as a home base to explore several breathtaking sites of ancient Peru. This town is nestled in a valley surrounded by the Andes Mountains and a cloudy forest in northern Peru, and offers an opportunity to explore waterfalls, archeological ruins, burial sites and even a mummy museum.

There are also numerous treks for experienced hikers, including the Chachapoyas' mountaintop fortress Kuelap, built 600 to 900 years before Machu Picchu. Kuelap has largely flown under the radar because this region is so remote and it's difficult to cover much ground by foot or car. But cable cars installed last year make it possible to cover about 2.5 miles of Kuelap in just 20 minutes. When you disembark the cable car, you can explore the vast complex and the remains of hundreds of structures, homes, buildings and other remnants of the ancient Chachapoyas civilization.

Other attractions close to Chachapoyas include hiking to the Gocta Waterfall. It's one of the tallest waterfalls in the world and was only made known to the public in 2005. The Leymebamba Museum is also well worth a visit, housing mummies and other remains from the civilization that once thrived here.

Dusk over Lake Champlain in Burlington, Vermont

Burlington, Vermont

Best known for its vibrant fall foliage and top-rated ski resorts, Vermont can be easily overlooked as a summer destination. But there's still plenty to experience in July, especially in and around Burlington. Vermont's largest city is also home to the state's largest university. Visiting in July means you can expect fewer students crowding restaurants and bars, but no lack of shopping, entertainment and festivals. Burlington serves as an excellent hub for outdoor activities in the region.

The center of downtown Burlington is Church Street Marketplace. The open-air pedestrian-only mall spans four blocks and has over 100 major retailers, boutiques and restaurants with events and live entertainment. July's events include free concerts sponsored by Burlington City Arts, a farmer's market every Saturday, fitness classes and the month's biggest event for craft beer drinkers: The Vermont Brewers Festival, which features breweries from all over the state.

Nearby beaches include the beautiful sandy Blanchard Beach, the secluded Oakledge Cove and the picnic-perfect Leddy Beach with its grassy picnic areas, grills and tables. North Beach is Burlington's largest beach and the only one with active lifeguards on duty. You can also rent kayaks, canoes and stand up paddleboards at North Beach.

Getting there

United Airlines offers service from U.S. cities to Burlington International Airport. To travel to Malmö, it's more direct to fly to Copenhagen than Stockholm. Lima is the closest international airport to Chachapoyas. United and our Star Alliance™ partner airlines offer service to Copenhagen and Lima from multiple U.S. cities. Visit united.com or use the United app to plan your vacation to one of these under-the-radar destinations this July.

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Guide to Singapore: An island apart

By Bob Cooper

Singapore is about the size of New York City, and like The Big Apple, it's a small place surrounded by water, but packed with people, intriguing attractions and great restaurants.

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Gardens by the Bay at dusk.

Garden City

Singapore is more densely populated than New York City with 5.6 million people packed on the island, but tucked in the shadows of its 4,300 high-rises are two world-class gardens that have helped Singapore earn its nickname of “The Garden City." The Singapore Botanic Gardens is a 200-acre oasis of green established in 1859 where the revered National Orchid Garden is one of dozens of unique gardens. In 2015, it became one of only three gardens to be named a UNESCO World Heritage Site. An equally impressive contemporary take on botanic gardens is Gardens by the Bay, a waterfront collection of gardens, massive glass conservatories and the awe-inspiring Supertrees.

Cultural landmarks

The National Gallery Singapore opened in November 2015. The gallery holds the world's largest public collection of Singaporean and Southeast Asian art displayed inside two stately buildings that previously served as City Hall and the Supreme Court during Singapore's British colonial days. A few blocks away on the waterfront are two iconic contemporary landmarks: the bowl-shaped ArtScience Museum (part of the $8-billion Marina Bay Sands casino and resort that opened in 2010) and Singapore's honeycomb-like performing arts center, Esplanade Theatres on the Bay.

Bak kut teh

Fusion of flavors

Singapore has a long history of colonization, occupation and trade with European and other Asian countries, which is reflected in the variety of cuisines expertly presented in its best restaurants. Of 37 Michelin-star restaurants in the city, five serve Japanese fare, eight serve Chinese food and, oddly enough, eight serve French cuisine. Surprisingly, none of the restaurants on the list serve uniquely Singaporean food, although you can get a taste of local favorites like Bak kut teh (pork rib soup) and Wanton Mee (noodles with pork dumplings) at the city's open-air street food markets.

Cool adventures

For a place that's so compact, Singapore offers a wealth of outdoor-activities. Most are found at the 10-mile-long, beach-hugging East Coast Park, where you can choose to hike, bike, swim or wakeboard. Further inland, you can take advantage of Singapore's distinction as one of only two cities in the world with a significant rainforest inside its boundaries. Hike the trails in Bukit Timah Nature Reserve to reach the island nation's highest point, 537-foot Bukit Timah. Although there are more than 50 Singapore skyscrapers that are taller than this hilltop, taking the elevator to a top-floor bar just isn't the same.

Singapore's small island of Kusa.

Offshore islands

The island of Singapore has many of its own islands and islets, and the small islands of Kusu and Sentosa just off its southern shore have a lot to offer. Kusu, which means tortoise in Chinese, can be reached by ferry in one hour — the perfect day trip to escape Singapore's urban buzz. Kusu is known for its swimming lagoons, quiet beaches, Malay shrines and a tortoise sanctuary. Sentosa is quite different — a buzzy resort island accessible by monorail or a pedestrian bridge. It has its own beaches, spas, a world-class golf course and several adventure-oriented theme parks.

Practicalities

Singapore's equatorial location ensures warm weather year round as the average highs range from 86 to 90 each month. The monsoon season from November to January brings the most rain with about 11 inches per month compared to 6 inches the rest of the year. Singapore is also known for safety, and Tokyo is the only city worldwide that's considered safer. Hotel prices are comparable to New York City and London, and English is one of the official languages. Most Singaporeans speak English as their primary or secondary language, so no need to worry about anything being lost in translation.

If you go

United Airlines offers flights to Singapore from numerous U.S. cities, including nonstops from San Francisco and Los Angeles, and from cities worldwide. MileagePlus® Rewards can help pay for your hotel room once you arrive. Go to united.com or use the United app to plan your Singapore vacation.

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Tips for traveling with children

By The Hub team , June 12, 2018

Flying with kids can be a source of anxiety for parents. In addition to all the details you have to remember for yourself, you're also responsible for tiny travelers whose schedules and comfort zones can be disrupted when they take a trip.

We welcome families with children, and we do our best to make the experience smooth and comfortable. But, as many of our employees who travel with kids can attest, a little information goes a long way. We've outlined a few of our policies on child and infant travel here.

Ticketing and seat assignments

When you're looking at United's reservation system or policies, an infant is any child under two years old. Children under two can travel on an adult's lap without a seat assignment.

You'll need to add all children to your reservation regardless of their ages, but whether or not your infant gets a ticket depends on your itinerary. If you're traveling within the U.S., Puerto Rico or the U.S. Virgin Islands, your infant will not be a ticketed passenger; for all other destinations, you'll purchase an infant fare.

As soon as your child turns two, the child must have a ticket and occupy a seat. That means if you leave for your vacation before your child turns two, but return after the child's second birthday, the child will require a ticket for the return portion of your flight.

Another reason your young child might need a seat? Only one infant is allowed to sit on each adult's lap during the flight. That means if you're the only adult traveling with two or more children under two years old, you'll need to purchase seats for all but one of the children.

For all families that want to sit together, we recommend booking in advance and either choosing a fare category that lets you select seats, or purchasing advance seat assignments if you're flying on a Basic Economy ticket.

FAA-approved child restraint systems, child safety seats, and car seats manufactured after 1985 are safe to use, and necessary if your infant is traveling in his or her own seat. Booster seats, belly belts attached to adult seat belts, and vests or harnesses that hold an infant to an adult's chest cannot be used for safety reasons.

Traveling with strollers, breast pumps and other necessities

In addition to your normal baggage allowance, you can check a stroller free of charge. Some travelers prefer to use their strollers in the airport and check them at the gate, but be sure your stroller is collapsible. Strollers can't be carried onto the aircraft — you'll be able to pick up your stroller at the aircraft door in your connecting or destination city.

Nursing mothers are welcome to breastfeed or pump on United aircraft or in our facilities. In fact, many of our airports have dedicated rooms and Mamava nursing pods. Breast pumps are also allowed in addition to your normal carry-on baggage allowance.

Staying comfortable during the flight

Changing tables are available on many of our larger aircraft. Your flight attendant will be able to direct you to the correct lavatory.

On international flights, a complimentary bassinet may be available for use in flight, when the seatbelt sign is off. You can request bassinets by calling the United Customer Contact Center, which we recommend doing early since there are a limited number available.

For more on our policies, visit https://www.united.com/ual/en/us/fly/travel/special-needs/infants.html