Best places for planespotting
Since the dawn of aviation, people have looked up to the skies to watch planes flying overhead. Planespotting has become the hobby of millions around the world, thanks to official and unofficial areas where people tend to gather to track and watch planes from gliders to the Boeing 747 jumbo jet.
Whether you're a die-hard aviation enthusiast or just one who enjoys watching planes, below are seven great spots across America to look at and photograph planes above.
Washington Dulles International Airport
This international hub airport, 28 miles outside of the nation's capital, is well known for its embrace of plane spotters. Occasionally, the airport invites people, along with media, to special events with escorted access to the airport's four runways for the ultimate viewing experience. But there are also two other great spots to watch the parade of domestic and international jets taking off and landing at Dulles. The first place is the roof of the Daily Garage 2 parking lot on the north side of the facility. The second place is in the parking lot at the Smithsonian Air and Space Museum's Steven F. Udvar-Hazy Center. Pay $15 to enter the lot and plane spot outside and visit the museum to see planes including an Air France Concorde and the prototype of the Boeing 707 jet.
Ronald Reagan Washington National Airport
Arlington, Virginia's Gravelly Point Park, managed by the National Park Service, is one of the favorite plane spotting stops in the world. It earned this reputation because of how low aircraft fly on their final approach to the airport's Runway 1/19, surrounded by views of national monuments. Be sure to bring headphones or earbuds, because it gets really loud. The park also has a boat dock, picnic areas and a walking/running path to enjoy. Other great places to spot are the marina at Daingerfield Island and the balconies at the end of the airport's Terminals B and C.
Los Angeles International Airport
Kill two birds with one stone here. Go to In 'N Out Burger, located on the east side of LAX at the intersection of Sepulveda Blvd and West 92nd Street, grab a meal (get your hamburger animal style), sit at a table and watch the parade of planes landing at Runway 24R. Other spotter locations include the airport's iconic Theme Building's observation deck, Imperial Hill between Cypress and Sheldon Streets and Clutter Park in El Segundo at the intersection of Imperial Avenue and Sheldon Street.
Minneapolis-St. Paul International Airport
Serious planespotters know all about the hidden spotting deck at Concourse D near the departure lounge. The bad news is you need a ticket or pass to get through airport security to enjoy it. But once there, spotters have stellar views of not only Concourses C, D and E, but also Runway 12L/30R. There are chairs around the deck for your comfort. If you can't get to the hidden deck, the airport also has a spotting area right next to FedEx's shipping center near the intersection of Runways 12R/30L and 4/22. The airport offers free parking, picnic tables and benches.
San Francisco International Airport
Bayfront Park, located on the edge of the San Francisco Bay at Highway 101 and Marsh Road, has great views of aircraft on their final approach to Runway 1R. There are unpaved trails, benches, restrooms and a limited amount of free parking. Other spotting areas include the airport's Airtrain stations, the Long Term and West Field parking garages and the Anza Fishermen Park.
Fort Lauderdale-Hollywood International Airport
This airport is home to the Ron Gardner Aircraft Observation Area, located near the southwest corner of Perimeter Road on Southwest 39th Street. There's plenty of parking and most people sit in their cars to watch the parade of planes. The county's Aviation Department put in a solar-powered speaker system that allows visitors to hear conversations between pilots and the air traffic control tower, as well.
McCarran International Airport
Las Vegas is home to the Sunset Viewing Area, south of the airport off Sunset Road. It's the perfect place to view planes arriving on Runway 25L and taking off on Runways 25R 7L and 7R. Another bonus -- if you set your radio to FM 101.1, you can hear conversations between air traffic controllers and pilots. There are also viewing areas at the long term green triangle parking garage and the Jack In The Box restaurant on Las Vegas Boulevard.
If you go
Naples: The gateway to the Amalfi Coast
There's a good reason the Amalfi Coast tops so many travel wish lists. All along this 30-mile stretch of rugged Italian coastline, small villages sit atop cliffs. Sun-soaked pastels, vibrant blue water and jagged mountains contrast magnificently. Pristine beaches and spectacular ocean views provide a scenic backdrop, while the climate remains mild and sunny throughout the year. Because of its natural beauty and unique landscape, the Amalfi Coast has even earned a UNESCO World Heritage Site designation. It's simply picture perfect.
With United's new route to Naples (NAP) launching May 22, 2019, you now have direct access to explore the lively villages, dramatic coastline and stunning scenery of the Amalfi Coast. Start your stay in Naples, then add a few coastal villages to your trip.
Piazza del Plebiscito, Naples Italy
Though the Amalfi Coast may be the main reason for your trip, be sure to spend time in Italy's third-largest city. Naples is a bustling metropolis with lots of local flavor. It's also a good home base for exploring the nearby ruins of Pompeii and Mount Vesuvius, which are some of Italy's most popular attractions. When Mount Vesuvius erupted in 79 A.D., it covered the city in a sea of ash that kept Pompeii extremely well preserved until it was discovered by archeologists nearly 2,000 years later.
From visiting centuries-old historical attractions to sipping espresso on an outdoor terrace, there are many opportunities to get a taste of what Naples has to offer. Your time in Naples can include browsing boutiques with wares made by Italian artisans, walking through the pedestrian-friendly old town or taking in artwork from Renaissance masters. And, it's the birthplace of pizza. It's extremely easy to find fresh, expertly prepared Neapolitan pizza almost anywhere. By some counts, Naples has the best pizza in the world.
Enjoy a change of pace on your first stop on the Amalfi Coast. Sorrento's breathtaking views of the sea have long made this resort town a popular favorite among international travelers and Italians alike.
Even if you're not staying at a high-end luxury resort, you can still enjoy a spa day at one. Dine at a Michelin-starred restaurant where seafood and shellfish are Sorrento's must-try dishes. Along the main shopping street of Corso Italia, peruse artisanal shops for authentic Italian leather goods or pick up a bottle of Limoncello to bring back home. Enjoy the gardens and fountains of Villa Communale Park, which sits at the top of a cliff. See the entire Bay of Naples below and soak in the panoramic views. Not far from the city, the Baths of Queen Giovanna are tucked away in a hidden cove; it's an excellent spot to sunbathe, swim or watch the sunset. More active travelers will enjoy a coastal hike on Sorrento's nearby trails and nature reserves.
Nicknamed the vertical town, Positano is perhaps one of the most precariously perched Amalfi Coast villages. It seemingly teeters on the cliff jutting out into the sea. Wander the steep, narrow streets and take in the magnificent pastel-colored buildings. Positano is also a go-to destination for upscale shopping. A thriving fashion scene offers locally made lace, handmade leather sandals and hand-painted ceramics.
Everything about the sunny island of Capri is idyllic. The elegance and beauty of the Amalfi Coast are well represented in its landscape, where white mountainous cliffs plunge sharply into the bright blue sea. You'll find not only gorgeous beaches, but also a lively nightlife scene and upscale shopping. Take an excursion to the nearby Blue Grotto, a cave where the water glows an electric blue.
Sitting below the Amalfi Coast cliffs, Amalfi is a more accessible town for some travelers. It's the largest town along the coast and offers some of the most historic attractions. Get beach time and explore famous monuments. White buildings and homes have earned it the name the Pearl of the Amalfi.
Ravello village, Amalfi coast of Italy
Feeling touristed out? It's a little less crowded in Ravello, but none less beautiful. The medieval village has many elegant gardens and terraces that overlook the sea, making it a perfect stop along the coast to settle in and relax.
Visiting as many towns as you can squeeze in isn't necessarily the way to go. Though this stretch of coast is compact, the narrow, winding roads can become dense with traffic. It may be more leisurely to spread your time out over fewer destinations.
United and many of its Star AllianceTM partner airlines offer service from multiple cities in the U.S. to Naples. Specifically, United announced a new summer nonstop service between New York/Newark and Naples, beginning May. 22, 2019 thorugh October 4, 2019. Visit united.com or use the United app to book your trip.
Sustainable biofuel plant announced near Chicago
Fulcrum BioEnergy, one of our partners in producing sustainable aviation biofuel, announced on December 13 that it has selected Gary, Indiana for the location of its Centerpoint BioFuels Plant, which will convert municipal solid waste (MSW) into low-carbon, renewable aviation fuel. This fuel has a greater than 80 percent reduction of greenhouse gas emissions on a lifecycle basis.
We're proud to have partnered with Fulcrum since 2015 and are excited about furthering our commitment to sustainability.
As we announced in September, we're committed to reducing our greenhouse gas emissions 50 percent by 2050, nearly 99 percent of which is from jet fuel. Our partnership with Fulcrum BioEnergy will reduce our carbon footprint, divert waste from landfills and create 160 full-time permanent jobs and 900 construction jobs at the Fulcrum facilities located in and around Chicago.
"We're thrilled by Fulcrum's continued progress towards producing sustainable biofuel," said Environmental Strategy and Sustainability Senior Manager Aaron Robinson. "We look forward to their future contribution towards our goal of halving our greenhouse gas emissions."
Construction for this facility is expected to begin in 2020 and take approximately 18-24 months to complete. Once operational, the Centerpoint plant will divert and process approximately 700,000 tons of MSW from the greater Chicago area. MSW is an ideal feedstock to produce renewable fuels. The organic material found in our household garbage is rich in hydrogen and carbon, the building blocks for jet fuel and diesel. Using a proprietary thermochemical process, Fulcrum's Centerpoint plant will produce approximately 33 million gallons of fuel annually, nearly half of which will be jet fuel.
5 fun facts about our holiday operations
This holiday season, get closer to the North Pole or ring in the New Year twice. With over 145,000 flights in the month of December, we're celebrating with five fun facts about our operations. Read on to discover something new, and if you're traveling on one of our seven flights that depart on December 24 and land on December 26, MileagePlus® members will receive 2,500 bonus award miles.
This December, United® will operate more than 145,000 flights
Here are 5 favorite facts about these flights…
7 flights take off on the 24 th and land on the 26th
United MileagePlus® customers on these flights will receive 2,500 bonus award miles
Double New Years
2 flights take off on Jan. 1
and land on Dec. 31 st
First flights to
leave in 2019
- Domestic: Seattle
12:05 AM Local Time
- International: Mumbai
12:15 AM Local Time
of hot cocoa
served per day at
United Club℠ locations
Flights closest to the North Pole
Warmest wishes from #UnitedForTheHolidays
MileagePlus program rules apply
Tel Aviv: Miami of the Middle East
Tel Aviv is called the “Miami of the Middle East" by many of the Europeans who flock to the Israeli city for beach holidays. The nickname is puzzling to North Americans who are unaware of not only its fine beaches, but also its other similarities to Miami, like the vibrant restaurants and nightclubs packed with young, diverse, progressive locals. While other parts of Israel are known for their ancient holy sites and trouble spots, Tel Aviv is modern and quite safe.
You'll just need your passport when traveling to Tel Aviv. While Hebrew and Arabic are both official languages here, English is also widely spoken. The weather is mild year-round (similar to San Diego). Once you've arrived, a 20-minute shuttle-bus ride will whisk you to your Tel Aviv hotel, and once you're in the city, it's easy to get around in taxis or on foot. Most hotels and restaurants are located within a few blocks of the Mediterranean beaches.
Hit the beach
Your first day can begin with a beach stroll to shake off the jet lag. The seafront promenade lines the Mediterranean for more than three miles, with restaurants and bars overlooking a string of beaches. Some have breakwaters where you can swim in the seawater while others draw surfers. The scene changes from one beach to another, offering plenty of options for visitors.
Seeing the sights
Once you've had your share of relaxing at the beach, you can switch over to exploration mode. Northeast of the beaches, the Museum of the Jewish People, Eretz Israel Museum and Israeli Museum examine themes surrounding Israel and the Jewish people. Elsewhere are museums devoted to Israeli art and Bauhaus architecture (Tel Aviv's White City cluster of Bauhaus buildings is a UNESCO Heritage Site). Or you may be more interested in bargaining at the bustling open-air markets (shuks), including Carmel Market and nearby Nachalat Binyamin Market in central Tel Aviv and Jaffa Flea Market located in the ancient Arab port town on Tel Aviv's southern border.
Where to eat
Nosh across the city
Sightseeing works up an appetite, so now it's time to eat your way through Tel Aviv. Mediterranean and contemporary Israeli restaurants are found all over the city, as are falafel and shawarma cafes. But you can literally taste the city's international flavor in the exotic combinations found in the fusion cuisine at French/Mediterranean and kosher North African spots. A new wave of vegan restaurants and seafood restaurants that capitalize on the city's seaport location are especially popular in Tel Aviv.
Tel Aviv after dark
When restaurants start to empty out, nightspots begin to fill up. Wine bars, pubs, sports bars, underground bars and rooftop bars are all popular, but the city's DJ club scene is world famous. Music throbs from dozens of dance spots. Hangar 11, a converted warehouse, and Haoman 17 are legendary concert venues where world-class DJs perform. Then there's Spicehaus, the city's largest cocktail bar, where bartenders dress like pharmacists and serve drinks in beaker bottles.
To Bethlehem and beyond
Israel is best known worldwide as the nexus of world religions — and the country is small enough that you can venture out to see many of the historic places tied to the origins of Christianity, Judaism and Islam on bus-tour day trips. These visit all the sites in and around Jerusalem and Bethlehem, only one hour away, including Jerusalem's Old City, the Temple Mount, the Western Wall, the Nativity Church, Mount Zion and the City of David. Longer trips to northern Israel visit Caesarea, Mount Carmel, Nazareth and the Sea of Galilee.
United Airlines is the U.S. airline with the most flights to Tel Aviv's Ben Gurion Airport, including nonstops from Newark and San Francisco, and will be the only airline to fly there from Washington, D.C., beginning on May 19, 2019. MileagePlus® award miles can be redeemed to cover accommodations and Hertz rentals. Go to united.com or use the United app to plan your trip to Tel Aviv.
Holiday magic lands in Cleveland
December 1 was a day filled with holiday cheer for dozens of children who came to Cleveland Hopkins International Airport for a magical trip to the "North Pole." We invited children from the Cleveland Clinic, A Kid Again and Rainbow Babies and Children's Hospital to participate in our Fantasy Flight, which every year offers families raising kids with life-threatening illnesses an unforgettable trip to the "North Pole."
Once guests arrived to the "North Pole," they entered a magical winter wonderland and enjoyed Christmas carols, festive food and even received gifts from the wish lists they shared with their parents. The day wouldn't be complete without Santa Claus, and of course the children had a chance to meet him and take photos with him and Mrs. Claus.
7 winter wonderlands around the world
Rather than heading to a beach destination this winter to avoid the cold, try something completely different by embracing winter with a trip to a winter wonderland. Whether you want to take part in some winter sports, attend a snow festival or just make a snowman with the kids, here are seven cities perfect for welcoming winter.
Sun Valley, Idaho
A-list celebs and Olympic champions have been flocking to Sun Valley for generations for the big-vertical-drop skiing — and so have snow sports enthusiasts of all ability levels. They also come for the natural beauty of the Sawtooth range and the mountain-town culture of Sun Valley and adjacent Ketchum. Activities from heli-skiing to snowmobiling and sleigh rides offer something for everyone. A Nordic-skiing festival (January 31-February 3) and symphony series (February 19-24) are among numerous upcoming special events.
Quebec City, Canada
Quebec City is a dreamy destination all winter, with abundant winter activities in and around the city, from fat biking to dog sledding. Twenty minutes away at Village Vacances Valcartier is a sprawling winter playground with 35 snow slides and North America's only ice hotel. During Carnaval de Quebec (February 8-17) — among the world's largest and oldest winter festivals — night parades are staged, a colossal ice palace is unveiled and contests range from snow sculpting to ice-canoe racing.
Mont Blanc, the tallest peak in the Alps, means “White Mountain" in English as its summit is topped by a year-round dome of ice and snow. The peak is clearly visible from Geneva, a lovely French-speaking city of 200,000 at the southwestern tip of Switzerland, and the Chamonix-Mont-Blanc ski slopes are only an hour away. While in low-elevation Geneva, it's easy to get around to visit the International Red Cross and Red Crescent Museum or take part in a variety of winter activities.
Minneapolis/St. Paul, Minnesota
Minneapolis and St. Paul boast the fittest residents — and coldest temperatures — of any U.S. metro area. That odd combination is possible because residents of the Twin Cities celebrate rather than dread winter. Mississippi River recreation paths are plowed and lakeside hiking trails become Nordic-skiing trails. And there is no bigger celebration of winter in the U.S. than the St. Paul Winter Carnival (January 24-February 3), which draws about 400,000 people to admire its multistory ice palace, cavort in its snow park and watch its parades.
As one of the most northern major cities in the world Stockholm is the best winter destination for combining outdoor winter activities and the indoor attractions of a cultural capital. Outdoor ice rinks are found in the city center and five ski areas are within an hour's drive; Stockholm is a finalist for the 2026 Winter Olympic Games and hosted the same competition in 1912. Indoor enticements include the Nobel Museum, with a Martin Luther King, Jr. exhibition through September 2019, and the Vasa Maritime Museum, the most visited museum in Scandinavia.
Apart from its ramen restaurants and Sapporo beer (with free tours at the brewery), Sapporo is best known for its winters, which bring 20 feet of annual snowfall. Not only the site of the 1972 Winter Olympic Games, this city on Japan's northern island of Hokkaido is home to one of the world's largest winter festivals. The 70th Sapporo Snow Festival (January 31-February 11) features hundreds of snow statues and ice sculptures, offers snow slides and snow rafting, and attracts 2 million annual visitors — the population of the city itself.
Reno/Lake Tahoe, Nevada
Depending on which direction they head from Reno-Tahoe International Airport, winter visitors have plenty of options. They can go to North Lake Tahoe for major ski areas like Northstar, with its charming base village, or Squaw Valley/Alpine Meadows, site of the 1960 Winter Olympic Games. They can venture to South Lake Tahoe for great skiing at Heavenly (North America's fifth-largest ski area) or Kirkwood (North America's third-highest snowfall). Or for those who are content admiring snow-covered mountains without skiing them, they can stay in Reno for the restaurants, casinos, and nightlife.
If you go
United Airlines flies to all seven of these cities, where MileagePlus® Rewards points can be redeemed to cover accommodations and Hertz rentals. Go to united.com or use the United app to plan your winter wonderland getaway.
The day off: Washington D.C.
Story by Ellen Carpenter | Hemispheres, December 2018
Politics, finance, tech, no matter: Deals happen in D.C. at every hour. But if you find yourself on a business trip with a rare free day, consider yourself lucky: The city has never been cooler.
Wake up in your spacious room at the InterContinental Washington D.C. – The Wharf, with floor-to-ceiling views of sailboats gliding down the Washington Channel, and forget for a moment that the craziness of Capitol Hill is just five miles away. Snap a photo of the waterfall chandelier in the lobby before popping next door for a delicious egg and bacon biscuit sandwich at Dolcezza, the first outpost of the D.C. mini-chain to offer a full breakfast menu.
Photo by Mark DeLong
Hop a cab to the National Portrait Gallery, where you can take a selfie with Barack Obama (well, Kehinde Wiley's depiction of the 44th president) before viewing an entire exhibit on the art of the selfie, Eye to I: Self-Portraits from 1900 to Today, which features works by James Amos Porter, Elaine de Kooning, and more. Afterward, muse on the concept of identity under the undulating glass ceiling in the gallery's stunning Kogod Courtyard.
Photo provided by the National Portrait Gallery, Smithsonian Institution/gift of Dorothy Porter Wesley
Take the Metro's Green Line up to U Street for a taste of Little Havana at Colada Shop. The small counter spot dispenses flaky empanadas, decadent Cubanos, and the café's namesake—four shots of espresso commingling with sweet Cuban crema. You know you want one.
Time to hit the National Mall and work off that caffeine injection. Every winter, the fountain at the National Gallery of Art Sculpture Garden becomes an ice rink, where you can take in Alexander Calder's Cheval Rouge and Louise Bourgeois's Spider while practicing your triple lutz.
Photo by Mandel Ngan/AFP/Getty Images
Cab over to the Kennedy Center for the free 6 p.m. show at Millennium Stage, offered every single night as part of the cultural hub's Performing Arts for Everyone initiative. Whether it's modern dance, West African blues, or experimental theater, it'll broaden your horizons.
Photo by Teresa Wood
Give in to your carb cravings at the Michelin-starred Tail Up Goat, a relaxed yet polished restaurant in the Adams Morgan neighborhood. Toss back the complimentary shrub (tart!) and then dive into the red fife brioche (topped with chicken liver mousse, blueberry marmalade, and wood sorrel) and goat lasagna with tomato, anchovy, and salsa verde.
Catch a ride to Blagden Alley—a historic area that used to house the stables and workshops behind stately row houses—for a cocktail at Columbia Room, a lounge that has topped every best-of list imaginable. Score a seat in the leather- and mahogany-lined Spirits Library and order a Maryland, made with rye, applejack, and chartreuse. Then get another.
Photo by Karlin Villondo Photography
3 under the radar places to visit in December
With the end of the year approaching, it's time to utilize those unused vacation days. If you're not traveling for the holidays, take an excursion to one of these under-the-radar destinations. Treat your family to fun in the sun in Florida, kick back on an island in Mexico that takes relaxation seriously, or take advantage of the slow season at a popular Arizona national park.
Isla Holbox, Mexico
For a leisurely vacation to relax on uncrowded beaches
Seeking a destination where you can unplug and sink your toes into the sand while surrounded by natural beauty? Isla Holbox is the spot. This laid-back island sits on the northwest tip of Mexico's Yucatan peninsula. It boasts spectacular beaches with endless turquoise ocean views.
What to do
Pack your flip-flops and beach reads for a seriously laid-back trip to Isla Holbox. Come here to sit on the beach (or in a hammock) while you kick back and relax as you've never relaxed before. Enjoy spectacular beaches without crowds.
Isla Holbox is small — just 26 miles long and one mile wide, with only 2,000 full-time residents. Bright colors and painted murals throughout the area evoke a bohemian vibe. Instead of cars, most people get around by golf cart or bike. (In fact, its taxi cabs are actually golf carts.) Isla Holbox won't give you the lively nightlife of popular tourist destinations like nearby Cancun, but there are plenty of beachside bars serving cocktails, food vendors and restaurants serving fresh Mexican fare.
Go on a wildlife excursion to spot whale sharks, crocodiles or flamingos. Head to the Yum-Balam Nature Reserve to see other exotic animals.
The closest airport is Cancun (CUN). From Cancun, head to Chiquila, where you can take the ferry to Isla Holbox.
St. Petersburg, Florida
A family-friendly beach destination for fun in the sun
With award-winning beaches offering 35 miles of sand along Tampa Bay, calm waters and plenty of sun, St. Petersburg is quickly gaining momentum as a warm-weather destination for families. Downtown is home to many shops, restaurants, bars and unique attractions, such as an impressive Salvador Dali museum.
What to do
St. Pete beaches are known for their calm, warm and shallow waters. Add 360 days of sunshine per year and an average temperature of 73 degrees, and it's surprising that this sunny beach city still flies under the radar. Keep it laid back by relaxing on the shore, or bump up the action by parasailing, windsurfing or kiteboarding.
After a day of R&R, head downtown to enjoy the lively St. Petersburg culture and nightlife. There are 35 local craft breweries to choose from and many seafood restaurants ranging from casual fare to upscale. The most extensive collection of Salvador Dali's artwork outside of Europe resides in The Dalí Museum. You can even meet a local celebrity at the Clearwater Marine Aquarium — Winter the dolphin starred in the Dolphin Tale movies and is famous for her prosthetic tail.
United offers direct service to Tampa / St. Petersburg (TPA) from many U.S. cities.
Grand Canyon, Arizona
To have one of the most magnificent national parks (almost) to yourself
Though the weather is crisp and the temperature a few degrees chillier, the sun shines all month long at Grand Canyon National Park. Traveling here during the low season means fewer visitors will crowd your panoramic views of one of the world's largest canyons and most magnificent natural wonders.
What to do
From scenic drives to backcountry hiking, visiting in the winter makes for a more tranquil and peaceful adventure. The South Rim remains open all year round. The national park offers many trails to view the Colorado River snaking through snow-dusted temples and buttes. Try to catch at least one sunset or sunrise, and be sure to arrive with enough time to stake out a good vantage point. The visitors center and park website have recommendations for the best spots.
Ride the Grand Canyon Railway and travel back in time. A 64-mile stretch of railroad has been transporting passengers from the South Rim to the small town of Williams, Arizona, since 1901. The historic train has an observation dome car to catch the spectacular scenery and even has Wild West-themed entertainment aboard. Every evening in December, the Grand Canyon Railway transforms into the Polar Express and makes a stop at the North Pole where Santa boards the train to greet everyone.
Phoenix Sky Harbor Airport is the closest major international airport to the South Rim. United offers service to Phoenix (PHX) from multiple U.S. cities.
The feedback from customers and employees was clear: we needed to improve our boarding process. As part of our ongoing efforts to put customers at the center of everything we do, we identified boarding as an opportunity to improve the airport experience. We tested a variety of different boarding processes on thousands of flights across multiple airports. Best practices emerged from each test, and combined, they now form what we are calling "Better Boarding".
Better Boarding consists of three key improvements
Less time in line:
By reducing the number of boarding lanes, there is more space for customers to enjoy the gate areas, many of which have been completely remodeled with more comfortable seating and in some airports, the ability to have food and drinks from within the airport delivered directly to the gate area. Over the years, we have invested millions of dollars in our terminals, and now with less time spent standing in line, customers will have more time to dine, shop, relax, work or enjoy a United Club℠.
Simplified gate layout
Say goodbye to the five long lines we see today
Group 1 will board through the blue lane.
Group 2 will board through the green lane, followed by groups 3, 4, and 5.
Late arriving customers in Group 1 and 2 will use the blue lane.
Customers in groups 3, 4, and 5 always use the green lane.
We are providing customers with more information throughout the boarding process so that they feel more at ease, and more equipped with the latest information about their flight. Customers with the United app can receive a push notification once their flight starts boarding. Customers will only receive the notification if they've opted in for push notifications and have a mobile boarding pass in the app's wallet.
Be in the know about boarding
Customers will receive boarding notifications through the United app (if they've opted in for notifications).
Improved gate area digital signage to guide customers through boarding.
Balanced groups and better recognition:
United MileagePlus® Premier 1K® customers will now pre-board and United MileagePlus Premier Gold customers will be boarding in Group 1. For more information on our boarding groups, visit: https://www.united.com/web/en-us/content/travel/airport/boarding-process.aspx
Improved premier customer recognition
We're happy to make them happy
Improved premier recognition and better positioning of customers to create balanced boarding groups.
The new Better Boarding process is just one of the steps we are taking to improve the customer experience. We will continue to collect feedback from customers on ways we can further improve boarding and you may receive a post-travel survey to tell us more about your experience
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From players and personnel to thousands of pounds of equipment, it takes not only a game plan, but a team to get the San Francisco 49ers to their next game and back all within 24 hours. This process is a little thing in the airline business we call chartering. Learn more about how our Charter team gets professional sports teams to their away games and back on the newest episode of Big Metal Bird.
On March 8, 2018, we announced a new global relationship with Special Olympics, an organization we've partnered with for many years focusing on supporting the spirit of inclusion with our employees through local communities and through our Charity Miles Program. United's increased sponsorship includes support for major Special Olympics events, including the Special Olympics 50th Anniversary celebrations in Chicago, site of the very first International Special Olympics Summer Games in 1968, and the 2018 Special Olympics USA Games in Seattle.
In addition, United will engage with local Programs in our key markets around the world. Special Olympics embodies our shared purpose to connect people and unite the world. With more than 5 million athletes and 1 million coaches and volunteers in 172 countries, our employees and customers will join forces with Special Olympics to achieve our shared vision of inclusion. Together, we hope to end discrimination against people with intellectual disabilities.
Our relationship with Special Olympics represents a continued effort to break down barriers and further build on the organization's remarkable legacy by engaging our customers and employees around the world. Working together, we created new training that specifically reflects insights from Special Olympics, including training scenarios with real-life situations that individuals with intellectual disabilities face when traveling. By the end of 2018, more than 60,000 United frontline employees will have participated in the new training modules that reflect Special Olympics insights as United takes steps to deliver a world full of inclusion.
Check back this summer for coverage from Special Olympics 50th Anniversary celebrations in Chicago and 2018 Special Olympics USA Games in Seattle.
"Many years ago at an air show, I saw a T-shirt that said 'Chicks fly,'" said Orlando-based Aircraft Maintenance Supervisor and Chix Fix team coach Laura Spolar. "And I told my husband, 'Chicks can fly, but chicks can also fix!' A lot of people don't know that women are aircraft mechanics."
Laura didn't know it at the time, but that conversation would serve as the inspiration for the team name of our history-making, all-female team of technicians that competed in the
2018 Aerospace Maintenance Competition (AMC). Of 69 teams at this year's AMC, only three were made up entirely of women, and Chix Fix was the only one representing a commercial airline.
"It's so important for us to show young girls and women that this is a career option for them," said Airframe Overhaul and Repair Managing Director Bonnie Turner, the Chix Fix team captain.
Chix Fix is made up of technicians from five stations. As a group, they only practiced together three times before the competition, but they bonded instantly.
"I feel like I've known these women my whole career," said Denver-based Line Technician Janelle Bendt. "It's been a lot of fun getting to know them and learning from them."
"As a team we just communicate really well; we all respect each other," said San Francisco-based Base Technician Katrina Oyer. "The biggest thing I've taken away from this experience is confidence. Working with these ladies is an eye opener. We really can do anything."
Watch the video above to learn more about Chix Fix and their journey to the AMC.