Ode to a Flight Pioneer - United Hub

Ode to a flight pioneer

By Matt Adams , May 28, 2019

The best years of her life were the ones she spent in the air

With all due respect to the exhibits and gorgeous aircraft on display at The Museum of Flight outside Seattle, on a sunny Saturday in May, Betty Stockard overshadowed them all.

"Mom, tell them the one about Clark Gable," her son, Dick Stockard, urged, handing her the microphone and getting the ball rolling. Soon, Betty, who was celebrating her 100th birthday in one of the museum's banquet rooms, was recounting some of the more memorable episodes from her years as a United flight attendant in the 1940s.

Betty pictured at her 100th birthday celebration with Jennifer O'Brien and Ed Toschikat the Museum of Flight outside of Seattle Betty pictured at her 100th birthday celebration with Jennifer O'Brien and Ed Toschik at the Museum of Flight outside of Seattle

She told how she shared her lunch and a conversation with the legendary actor on a trip to Los Angeles, then recalled her friendship with frequent flyer and First Lady Eleanor Roosevelt. As her family and friends sat in awed silence, it was if the past seven decades had melted away and Betty was once again that intrepid young woman who forged her identity as one of the first non-nurse "stewardesses" in airline history.

Born near Kalispell, Montana, on May 16, 1919 as Elizabeth Jean Riley, and raised on a dairy farm, becoming an aviation pioneer was the furthest thing from Betty's mind growing up. But in early 1942, she saw a newspaper ad announcing that United was hiring a new crop of flight attendants.

For years, airlines had only hired nurses into those roles, but with more and more of them needed elsewhere during World War II, that was no longer the case. Despite having never stepped foot on an airplane, Betty applied. A few weeks later, she was in Chicago, where she joined 24 other women from across the country for six weeks of intense training. After graduation, she was assigned to San Francisco.

Flying up and down the West Coast was an experience that exceeded even Betty's wildest dreams. It was a glamorous and exciting career, and she was certain she had found the path she was meant to follow. Without a doubt, aviation was Betty's first true love. It wasn't until 1946 that another surpassed it.

Betty pictured with her late husband, Ray Stockard

That's the year she met a handsome former fighter pilot by the name of Ray Stockard. Ray was traversing the country interviewing for jobs with airlines when he introduced himself to Betty during a flight. They began dating shortly after, but it was a bittersweet romance. Betty knew if she got married she'd have to leave her career behind since, at that time, stewardesses had to be single. Alas, the heart wants what it wants, and Betty and Ray, who by that time was flying for Pan American, set a wedding date.

"I hated giving up flying, but I knew I was making the right move," she says. "I was looking forward to the next chapter."

Fortunately, marrying a pilot meant she didn't have to walk away from the industry altogether. In the years that followed, she, Ray and their four children – Joe, Denise, Ed and Dick – traveled extensively, and aviation was always a favorite topic of conversation around the house.

"My kids, instead of getting bedtime stories about three bears, they got flying stories," says Betty.

With those stories, she passed on her adventurous spirit to her children. As they got older, the Stockard kids followed their mom's example and went fearlessly into the unknown, visiting, living and working in some of the farthest corners of the globe – including Antarctica.

Even more than her unique connection to the history of commercial aviation, that is Betty's legacy. Her birthday celebration was packed with people who came from far and wide to honor the woman who showed them what it means to live life to the fullest. Among them were United's International Inflight Director Jennifer O'Brien and West Coast Base Director Ed Toschik, along with several retired United flight attendants.

"We have 25,000 flight attendants today, and Betty is one of the people who blazed the trail for all of them," Toschik says. "She is an absolute treasure and I'm so happy that she is part of our United family."

After saying a few words at the party, Toschik and O'Brien cemented that bond, presenting Betty with a new set of silver flight attendant's wings. As O'Brien pinned them to her lapel, Betty's face beamed, just like it had during her pinning ceremony 77 years earlier. The eyes that had seen aviation evolve from its near infancy shined as bright as ever.

And with that, an enviable life came full circle.

We fly crucial medical equipment for COVID-19 testing

By The Hub team , March 31, 2020

In the midst of mobilizing our cargo operations, our teams at New York/Newark (EWR) and Jacksonville (JAX) stepped in to assist Roche Diagnostics with transporting a vital component for an instrument being used for COVID-19 testing.

The component was stuck at EWR en route to the Mayo Clinic in Florida after another airline's flights were cancelled. A Roche employee contacted us asking for help and, within a few hours, our teams had the piece loaded onto a Jacksonville-bound aircraft, with arrangements in place to deliver it to the Mayo Clinic.

The item we shipped will allow the Mayo Clinic in Florida to process hundreds of COVID-19 tests per day. Mayo Clinic Laboratories has been on the front lines of increasing testing capacity to expedite caring for patients at this critical time and working to ease the burden being felt at test processing laboratories in a growing number of areas.

Cargo-only flights serve U.S. military and their families

By The Hub team , March 30, 2020
We are helping to keep military families connected by increasing the frequency of cargo-only flights between the United States and military bases in various parts of the world — including Guam, Kwajalein, and several countries in Europe. Last week we began operating a minimum of 40 cargo-only flights weekly — using Boeing 777 and 787 aircraft to fly freight and mail to and from U.S. hubs and key international business and military locations.

We are going above and beyond to find creative ways to transport fresh food and produce, as well as basic essentials from the U.S. mainland to military and their families in Guam/Micronesia. On Saturday, March 28, we operated an exclusive cargo-only B777-300 charter to transport nearly 100,000 pounds of food essentials to Guam to support our troops.

United ramp crew members help place cargo on a United flight

In addition, we move mail year-round all over the world. In response to COVID-19, and in support of the military members and their families overseas, we implemented a charter network, transporting military mail to Frankfurt, which is then transported all over Europe and the Middle East. Since March 20, we have flown 30,000+ pounds of military mail every day between Chicago O'Hare (ORD) and Frankfurt (FRA). On the return flight from Frankfurt to Chicago, we have carried an average of 35,000 pounds of mail to help families stay connected.

"Connecting products and mail to people around the world is the United Cargo mission," said United Cargo President Jan Krems. "Keeping our military families connected with the goods they need, and keeping them connected with loved ones to feel a sense of home, is of critical importance. As a company that has long supported our military families and veterans, our teams are proud to mobilize to lend a hand."

On average, we ship more than 1 billion pounds of cargo every year on behalf of domestic and international customers. For more information, visit unitedcargo.com.

An update from our CEO, Oscar Munoz

By Oscar Munoz, CEO, United Airlines , March 27, 2020

To our customers,

I hope this note finds you and your loved ones healthy and well.

It is safe to say these past weeks have been among some of the most tumultuous and emotional that any of us can remember in our lifetimes. The impact of the coronavirus outbreak has been felt by individuals and families, companies and communities, across the United States and around the world.

The response to this crisis has been extraordinary; as much for what it has required from our society as for what it has revealed of us as a people.

Far from causing division and discord, this crisis and the social distancing it has required, has allowed us to witness something profound and moving about ourselves: our fond and deeply felt wish to be connected with one another.

The role of connector is one we're privileged to play in the moments that matter most in your life – weddings and graduations, birthdays and business trips, events large and small – and it's that responsibility that motivates us most to get back to our regular service, as soon as possible.

That is why it is so important our government acted on a comprehensive relief act to ensure our airline – and our industry – are ready and able to serve you again when this crisis abates.

I want to relay to you, in as deeply personal a way I can, the heartfelt appreciation of my 100,000 United team members and their families for this vital public assistance to keep America and United flying for you.

This support will save jobs in our business and many others. And it allows us time to make decisions about the future of our airline to ensure that we can offer you the service you deserve and have come to expect as our customers.

While consumer demand has fallen, we have seen the need for our service and capabilities shifted. And, we've adapted to help meet those needs.

Right now, aircraft flying the United livery and insignia, flown by our aviation professionals, have been repurposed to deliver vital medical supplies and goods to some of the places that need it most. We're also using several of our idle widebody aircraft to use as dedicated charter cargo flights, at least 40 times per week, to transfer freight to and from U.S. locations as well as to key international business locations. At the same time, we are working in concert with the U.S. State Department to bring stranded Americans who are trying to return home back to their loved ones.

While much remains uncertain right now, one thing is for sure: this crisis will pass. Our nation and communities will recover and United will return to service you, our customers. When that happens, we want you to fly United with even greater pride because of the actions we took on behalf of our customers, our employees and everyone we serve.

Stay safe and be well,

Oscar Munoz
CEO

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