Join United and Donate to California Wildfire Relief Efforts - United Hub

Join us in our wildfire relief efforts in California

By The Hub team, November 13, 2018

Today, we reaffirmed our commitment to California and to lifting up communities in need by announcing $150,000 in direct donations to the Ventura County Community Foundation and the North Valley Community Foundation for their efforts in areas affected by the ongoing California wildfires. We also launched a Crowdrise campaign to award up to five million bonus miles for individuals who make donations of $50 or more. All funds will go toward efforts to support affected communities in California. We also continue to work with the Governor's Office of Emergency Services and both community foundations with offers to fly first responders who need to get in or around California.

"United is deeply connected to the affected communities and with a profound sense of both sadness and duty during this difficult time, we are proud to offer our assistance," said Janet Lamkin, United's president for California. "We will continue to engage our generous customers, employees and MileagePlus members and work with local leadership to support all those affected by these devastating fires."

Donations to the Crowdrise campaign supports three relief partners:

  • American Red Cross
  • Ventura County Community Foundation
  • North Valley Community Foundation

Today's announcement builds on our continued commitment to California and recent campaigns to aid in response to wildfires and other disasters. Over the last 12 months, we have raised and donated more than $900,000 to help communities affected by the wildfires.

We are also offering a travel waiver for customers ticketed on flights to, from or through Los Angeles International Airport (LAX), Hollywood Burbank Airport (BUR) and San Francisco International Airport (SFO). Customers may reschedule their itineraries for travel through November 25 with a one-time date or time change, and we will waive the change fees and any difference in fare for flights booked in the same cabin and same arrival/destination airports.

United Cargo operates more than 11,000 cargo-only flights in one year

By The Hub team, March 19, 2021

On March 19, 2020, United operated its first flight carrying cargo without passengers on board. While the passenger cabin was empty, its cargo hold was completely full, carrying more than 29,000 pounds of commodities from Chicago O'Hare International Airport (ORD) to Frankfurt Airport (FRA).

A year later, United Cargo has operated more than 11,000 cargo-only flights carrying more than 570 million pounds of freight. To support the COVID-19 pandemic recovery efforts, United Cargo has also transported more than 113 million pounds of medical and pharmaceutical products on both cargo-only and passenger flights as well as approximately 10 million COVID-19 vaccines, providing global communities access to the items they have needed most.

10 tips for spring travel

By The Hub team, February 24, 2021

Whether you haven't flown with us for a while or just need a quick refresher before your spring trip, read this list of tips to know before your flight and arrive at the airport travel-ready:

1. Download the United app for contactless bag check, travel assistance and more

Before your flight, download the United app to view your flight status, check in, sign up for flight notifications, locate departure gates, access our free personal device entertainment when available and more. We've also updated our app with new features that can make your trip a little safer, including contactless bag check.

Don't forget to use Agent on Demand for help with any and all questions you may have before your flight. This new capability is available at all our U.S. hub airports and allows you to use your own mobile device to contact a customer service agent via phone, video or chat to help with day-of-travel questions while you're at the airport. Learn more about Agent on Demand here.

United joins UNICEF COVAX initiative

By The Hub team, February 19, 2021

This week, we were honored to become the first U.S. airline to join the UNICEF Humanitarian Airfreight Initiative to combat the COVID-19 pandemic by transporting the vaccine and other critically needed supplies to underserved areas of the globe.

"We are committed to helping the global community in any way we can, and we all must work together to do our part to bring this health and humanitarian crisis to an end," said Director of Cargo Specialty Products Manu Jacobs.

We will leverage our expertise to transport these critical pharmaceutical and healthcare shipments around the world safely, efficiently and expediently. We are proud to partner with the United Nations to support this global effort and provide equitable access to COVID-19 vaccines.

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