A California Year in Review - and a Look Ahead - United Hub

A California year in review — and a look ahead

By Janet Lamkin, January 24, 2019

We appreciate all the feedback we've been receiving from California customers like you — it led to an amazing 2018 and has helped as we prepare for what's next.

Growing the possibilities

In 2018, we announced our largest ever international network expansion from San Francisco — we'll offer flights to Melbourne, New Delhi, Seoul and more this year. We're also adding flights between Los Angeles and more than 15 U.S. cities that aren't served by any other airline.

Creating the experience you want

A great travel experience starts with a great airport experience. We now have beautiful United Polaris® lounges in Los Angeles and San Francisco — both spaces have luxurious shower suites, private daybeds, and California-inspired artwork, food and beverages.

And last year, we began a partnership with The Private Suite to offer private security screening, an intimate lounge and more to select travelers at LAX. United is the only airline with this partnership.

Leading in environmental issues

At the Global Climate Action Summit in San Francisco this past September, we became the first U.S. airline to commit to reducing our greenhouse gas emissions by 50%. As part of that commitment, we flew from San Francisco to Zurich with a blend of biofuel and conventional jet fuel — the longest-ever transatlantic flight with that biofuel volume. We're also investing more than $30 million in Fulcrum BioEnergy, a California-based producer of sustainable fuel.

Connecting with you

We're committed to updating you in the ways you want to hear from us. When there's weather in California that affects your flight, we're keeping you informed with real-time info through our United app and beyond.

We can't wait to hear more from you in 2019 — and to give you more as the year goes on.

All the best,

Janet Lamkin

President, California

United Airlines

United Cargo operates more than 11,000 cargo-only flights in one year

By The Hub team, March 19, 2021

On March 19, 2020, United operated its first flight carrying cargo without passengers on board. While the passenger cabin was empty, its cargo hold was completely full, carrying more than 29,000 pounds of commodities from Chicago O'Hare International Airport (ORD) to Frankfurt Airport (FRA).

A year later, United Cargo has operated more than 11,000 cargo-only flights carrying more than 570 million pounds of freight. To support the COVID-19 pandemic recovery efforts, United Cargo has also transported more than 113 million pounds of medical and pharmaceutical products on both cargo-only and passenger flights as well as approximately 10 million COVID-19 vaccines, providing global communities access to the items they have needed most.

10 tips for spring travel

By The Hub team, February 24, 2021

Whether you haven't flown with us for a while or just need a quick refresher before your spring trip, read this list of tips to know before your flight and arrive at the airport travel-ready:

1. Download the United app for contactless bag check, travel assistance and more

Before your flight, download the United app to view your flight status, check in, sign up for flight notifications, locate departure gates, access our free personal device entertainment when available and more. We've also updated our app with new features that can make your trip a little safer, including contactless bag check.

Don't forget to use Agent on Demand for help with any and all questions you may have before your flight. This new capability is available at all our U.S. hub airports and allows you to use your own mobile device to contact a customer service agent via phone, video or chat to help with day-of-travel questions while you're at the airport. Learn more about Agent on Demand here.

United joins UNICEF COVAX initiative

By The Hub team, February 19, 2021

This week, we were honored to become the first U.S. airline to join the UNICEF Humanitarian Airfreight Initiative to combat the COVID-19 pandemic by transporting the vaccine and other critically needed supplies to underserved areas of the globe.

"We are committed to helping the global community in any way we can, and we all must work together to do our part to bring this health and humanitarian crisis to an end," said Director of Cargo Specialty Products Manu Jacobs.

We will leverage our expertise to transport these critical pharmaceutical and healthcare shipments around the world safely, efficiently and expediently. We are proud to partner with the United Nations to support this global effort and provide equitable access to COVID-19 vaccines.

Scroll to top