We're California's Global Airline for a Reason - United Hub

We're California's global airline for a reason

By The Hub team

We're proud to connect our California customers to the places and moments that matter, with the most international flights from the San Francisco area. But it's not just the number of flights that sets us apart — it's the overall experience. Here's how we're committed to being the best when it comes to taking you around the world.

Plenty of choices

We have more international flights out of San Francisco than any other airline by far, directly connecting the area to dozens of destinations around the world every day.

Not only do we have the most daily departures to regions like Asia and Latin America, we also easily connect the area to Europe with nonstop service to important airports such as London Heathrow and Frankfurt.

We're not done growing our network either, with new nonstop routes to exciting destinations like Tahiti and Amsterdam.

An extensive global network

We also have the best global network thanks to our Star Alliance™ partners, which can connect you to more than 1,300 destinations in 193 countries.

With Star Alliance, you'll have a seamless travel experience with our airline partners. Buying your ticket to destinations served by our Star Alliance partners, or even earning and using award miles, can be done conveniently on united.com or the United app. Eligible travelers can even access more than 1,000 Star Alliance-affiliated airport lounges around the world.

Fly in style

We back up our comprehensive global network with a stellar onboard experience. Enjoy unmatched comfort in the sky on long-haul international flights with United Polaris® service. Our United Polaris business class seats recline flat and come with luxurious amenities like Saks Fifth Avenue bedding and amenity kits with products from Soho House & Co's Cowshed Spa.

For travelers who seek comfort on their international journeys, we provide more premium cabin seating and more extra legroom seating than any other airline flying out of the San Francisco area.

Relax and recharge

We also offer premier airport facilities that add comfort to the pre- and post-flight experience.

Earlier this year, we opened our United Polaris lounge at San Francisco, exclusively for travelers in first and business class on select international flights. Travelers can relax in privacy before or after their flight, grab a bite from the buffet, sit down to eat in a private dining area or freshen up in our shower suites.

We also welcome eligible travelers to visit any of our four United Club℠ locations at San Francisco, each one featuring oversized furniture, complimentary snack and drinks, and convenient work stations.

California's global airline

The San Francisco area plays a vital role on the world stage and deserves a comprehensive global network to reflect that.

We thank our customers in the San Francisco area for choosing United, and welcome others to discover just why we're California's global airline.

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United's regional presidents join respective Governor's COVID-19 task force

By Ryan Wilks, May 21, 2020

As a member in the tourism, travel and transportation industries, United offers a unique perspective into the economic and operational effects rippling across the U.S. To advocate United's efforts, and in anticipation of a bright future, New York/New Jersey President Jill Kaplan and California President Janet Lamkin have both been named to their states' respective governor's COVID-19 response task force committees.

A message from Scott Kirby, United’s new CEO

By The Hub team, May 20, 2020


Hello. I'm Scott Kirby, the new CEO of United Airlines. I'm a proud Air Force Academy graduate and have spent my entire career in and around aviation, including the last four years as President of United.

While I had planned for my first communication with you to be about the meaningful investments we were making to the travel experience and our continued growth across the U.S. and expansion to exciting new destinations around the world, today, the situation rendered to us by the COVID-19 pandemic leads me to a different type of message.

First, I graciously and humbly thank you for your business. Now, more than ever, our customers' loyalty is so deeply appreciated by every member of the United family.

As essential workers, the men and women of our airline have been hard at work over the past two months to transport vital medical supplies and critical goods to places that need them most, to provide free travel to healthcare professionals and to help thousands of individuals repatriate to their home countries.

Safety has always been our top priority, and right now in the midst of an unprecedented crisis, it's our singular customer focus. We recognize that COVID-19 has brought cleanliness and hygiene standards to the front of your mind when making travel decisions. We're not leaving a single stone unturned in our pursuit to protect our customers and employees.

We are installing plexiglass in lobby and gate areas, we're using the same equipment used to clean hospitals to disinfect the interiors of our aircraft, all crew and customers on board are required to wear face mask coverings and we're taking the temperature of our employees before they start work.

But at United, we're not stopping there. We're teaming up with experts from Clorox and the Cleveland Clinic to set a new standard for cleanliness and healthy flying that we are calling United CleanPlus℠.

Clorox is working closely with us to improve how we disinfect common surfaces and provide our customers with amenities that support a healthy and safe environment.

Physicians and scientists at the Cleveland Clinic, will advise us on new technologies and approaches, assist in training development and create a rigorous quality assurance program. And, as scientists learn more about how to fight COVID-19, Cleveland Clinic experts will help us use those discoveries to quickly implement new ways to keep our customers safe.

While we may not know when this pandemic will subside, what we do know is that travel is so deeply woven into the fabric of our global culture. We all desire to visit family, dance at a friend's wedding, hug parents…and see the wonders of this beautiful world. No matter how sharp the picture quality – or how strong the WiFi signal – there's simply no substitute for being there – in person – to collaborate, celebrate, explore. We are confident that travel will return. And when it does, United Airlines will be ready to serve you again in the friendly skies.

Thank you. Be well. And I look forward to seeing you on board.

Making every step of the travel journey safer for you

By United Airlines, April 22, 2020
United Clean Plus | Clorox

We remain passionate about connecting the world safely

United CleanPlus SM is our commitment to putting health and safety at the forefront of your journey, with the goal of delivering an industry-leading standard of cleanliness. We're teaming up with Clorox to redefine our cleaning and disinfection procedures, and over the coming months, we'll roll out Clorox products across our U.S. airports, starting in select locations, to help support a healthy and safe environment throughout your travel experience.

At the airport

  • At check-in:

  • 1
    Implementing temperature checks for employees and flight attendants working at hub airports
  • 2
    Installing sneeze guards at check-in and gate podiums
  • 3
    Encouraging use of the United app for contactless travel assistance and more
  • 4
    Promoting social distancing with floor decals to help customers stand 6 feet apart
  • 5
    Introducing touchless check-in for customers with bags
  • At the gate:

  • 6
    Disinfecting high-touch areas such as door handles, handrails, elevator buttons, telephones and computers
  • 7
    Providing hand sanitizer and
    disinfectant wipes
  • 8
    Allowing customers to self-scan boarding passes
  • 9
    Boarding fewer customers at a time and, after pre-boarding, boarding from the back of the plane to the front to promote social distancing

On our aircraft

  • 1
    Providing individual hand sanitizer wipes for customers
  • 2
    Requiring all customers and employees to wear a face covering and providing disposable face coverings for customers who need them
  • 3
    Temporarily removing onboard items like pillows, blankets and inflight magazines
  • 4
    Disinfecting high-touch areas, like tray tables and armrests, before boarding
  • 5
    Reducing contact between flight attendants and customers during snack and beverage service
  • 6
    Ensuring aircraft cleaning standards meet or exceed CDC guidelines
  • 7
    Applying social distancing to seating procedures when possible, including:
    • Limiting middle seat selection
    • Moving customers seated closely together
    • De-planing in groups of five rows at a time to reduce crowding
  • 8
    Using electrostatic spraying to disinfect aircraft, to be completed on all flights by mid-June
  • 9
    Using state-of-the-art, hospital-grade, high-efficiency (HEPA) filters to circulate air and remove up to 99.7% of airborne particles

Cleveland Clinic We're working closely with the experts at Cleveland Clinic to advise us on enhancing our cleaning and disinfection protocols for the safety of our employees and customers. Visit Cleveland Clinic's website to learn more about COVID-19.

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