A Captain's Dream Come True - United Hub
Featured

A captain's dream comes true

By Gladys Roman

SFO Boeing 787 Captain Al Langelaar was only 5 years old when his parents, survivors of WWII, decided to emigrate to the United States from the Netherlands in search of a better life.

"My parents grew up during the Nazi occupation. They were about 10 years old when the war broke out, and when they met later in life and had me, they didn't have a lot of money," recalled Al. "I remember my aunt dropping us off, us getting on a boat, and going inside a cabin to go on this journey across the Atlantic. We had really bad weather, and I got sick inside the cabin. That's basically all I remember."

It was Jan. 31, 1962, when Al and his parents arrived in New Jersey and then took a train to Pasadena, California, where they settled to start their new life.

"My parents didn't speak English, I didn't speak English, they were starting a new life and they worked hard," Al said.

The value of hard work is a lesson that he never forgot, and he knew he would have to work even harder the day he fell in love with airplanes.

"I was 18 years old, and one day a friend from school told me his dad had a small airplane and invited me to go up with him," Al recalled. "Once we were up in the air, he told me he knew some airline pilots. I asked him, 'How do you become an airline pilot?' And the next day I took my first flight lesson. I worked nights stocking shelves at a grocery store to pay for my flying lessons."

After working for several small commuter airlines, Al's career led him to United, and after 34 years of flying the friendly skies, he realized almost all of his dreams had come true. Just one thing was missing.

"I always dreamed of flying to my home country," he said.

Then, finally, the opportunity came. In August 2018, we announced new service between SFO and AMS (Amsterdam). When he heard the news, Al was enrolled in training to fly a Boeing 787 aircraft and wrote to Oscar asking him for the opportunity to be the captain for our inaugural flight.

"It would be an honor for me to fly this inaugural flight and represent United Airlines. My ties to the Netherlands are still strong, I speak fluent Dutch. I am proof positive that hard work and perseverance pay off, no matter how humble your beginnings," Al wrote. To his surprise, his request was granted, and on March 30, his dream came true.

"I actually teared up when my chief pilot notified me that I would have the chance to fly this route," said Al. "I wasn't expecting it. I know it's a very big deal. I know it takes a lot of coordination and trust, and It was just an honor to learn that they were going to put me on the flight and give me the opportunity to represent United on our very first flight from San Francisco to Holland."

After arriving at AMS, he returned to the neighborhood where he grew up, reuniting with the same aunt who drove him and his parents to the boat that took them to the United States 57 years ago.

"As we crossed the Dutch coastline and descended over the tulip fields just starting to bloom, the landscape looked familiar, but from a vantage point I never thought I would see," added Al. "The whole experience exceeded my wildest dreams."

United's regional presidents join respective Governor's COVID-19 task force

By Ryan Wilks, May 21, 2020

As a member in the tourism, travel and transportation industries, United offers a unique perspective into the economic and operational effects rippling across the U.S. To advocate United's efforts, and in anticipation of a bright future, New York/New Jersey President Jill Kaplan and California President Janet Lamkin have both been named to their states' respective governor's COVID-19 response task force committees.

Making every step of the travel journey safer for you

By United Airlines, May 20, 2020
United Clean Plus | Clorox

We remain passionate about connecting the world safely

United CleanPlus SM is our commitment to putting health and safety at the forefront of your journey, with the goal of delivering an industry-leading standard of cleanliness. We're teaming up with Clorox to redefine our cleaning and disinfection procedures, and over the coming months, we'll roll out Clorox products across our U.S. airports, starting in select locations, to help support a healthy and safe environment throughout your travel experience.

At the airport

  • At check-in:

  • 1
    Implementing temperature checks for employees and flight attendants working at hub airports
  • 2
    Installing sneeze guards at check-in and gate podiums
  • 3
    Encouraging use of the United app for contactless travel assistance and more
  • 4
    Promoting social distancing with floor decals to help customers stand 6 feet apart
  • 5
    Introducing touchless check-in for customers with bags
  • At the gate:

  • 6
    Disinfecting high-touch areas such as door handles, handrails, elevator buttons, telephones and computers
  • 7
    Providing hand sanitizer and
    disinfectant wipes
  • 8
    Allowing customers to self-scan boarding passes
  • 9
    Boarding fewer customers at a time and, after pre-boarding, boarding from the back of the plane to the front to promote social distancing

On our aircraft

  • 1
    Providing individual hand sanitizer wipes for customers
  • 2
    Requiring all customers and employees to wear a face covering and providing disposable face coverings for customers who need them
  • 3
    Temporarily removing onboard items like pillows, blankets and inflight magazines
  • 4
    Disinfecting high-touch areas, like tray tables and armrests, before boarding
  • 5
    Reducing contact between flight attendants and customers during snack and beverage service
  • 6
    Ensuring aircraft cleaning standards meet or exceed CDC guidelines
  • 7
    Applying social distancing to seating procedures when possible, including:
    • Limiting middle seat selection
    • Moving customers seated closely together
    • De-planing in groups of five rows at a time to reduce crowding
  • 8
    Using electrostatic spraying to disinfect aircraft, to be completed on all flights by mid-June
  • 9
    Using state-of-the-art, hospital-grade, high-efficiency (HEPA) filters to circulate air and remove up to 99.7% of airborne particles

Cleveland Clinic We're working closely with the experts at Cleveland Clinic to advise us on enhancing our cleaning and disinfection protocols for the safety of our employees and customers. Visit Cleveland Clinic's website to learn more about COVID-19.

A message from Scott Kirby, United’s new CEO

By The Hub team, May 20, 2020


Hello. I'm Scott Kirby, the new CEO of United Airlines. I'm a proud Air Force Academy graduate and have spent my entire career in and around aviation, including the last four years as President of United.

While I had planned for my first communication with you to be about the meaningful investments we were making to the travel experience and our continued growth across the U.S. and expansion to exciting new destinations around the world, today, the situation rendered to us by the COVID-19 pandemic leads me to a different type of message.

First, I graciously and humbly thank you for your business. Now, more than ever, our customers' loyalty is so deeply appreciated by every member of the United family.

As essential workers, the men and women of our airline have been hard at work over the past two months to transport vital medical supplies and critical goods to places that need them most, to provide free travel to healthcare professionals and to help thousands of individuals repatriate to their home countries.

Safety has always been our top priority, and right now in the midst of an unprecedented crisis, it's our singular customer focus. We recognize that COVID-19 has brought cleanliness and hygiene standards to the front of your mind when making travel decisions. We're not leaving a single stone unturned in our pursuit to protect our customers and employees.

We are installing plexiglass in lobby and gate areas, we're using the same equipment used to clean hospitals to disinfect the interiors of our aircraft, all crew and customers on board are required to wear face mask coverings and we're taking the temperature of our employees before they start work.

But at United, we're not stopping there. We're teaming up with experts from Clorox and the Cleveland Clinic to set a new standard for cleanliness and healthy flying that we are calling United CleanPlus℠.

Clorox is working closely with us to improve how we disinfect common surfaces and provide our customers with amenities that support a healthy and safe environment.

Physicians and scientists at the Cleveland Clinic, will advise us on new technologies and approaches, assist in training development and create a rigorous quality assurance program. And, as scientists learn more about how to fight COVID-19, Cleveland Clinic experts will help us use those discoveries to quickly implement new ways to keep our customers safe.

While we may not know when this pandemic will subside, what we do know is that travel is so deeply woven into the fabric of our global culture. We all desire to visit family, dance at a friend's wedding, hug parents…and see the wonders of this beautiful world. No matter how sharp the picture quality – or how strong the WiFi signal – there's simply no substitute for being there – in person – to collaborate, celebrate, explore. We are confident that travel will return. And when it does, United Airlines will be ready to serve you again in the friendly skies.

Thank you. Be well. And I look forward to seeing you on board.

Scroll to top