Catch the Spirit - United Hub

Catch the spirit

By Matt Adams

Like naming a child, naming an aircraft carries special significance. Think about the names of some of the most recognizable airplanes of the last century, and chances are there's a story behind them. The distinguished World War II bomber Memphis Belle was named in honor of its crew captain Robert Morgan's love, who hailed from Memphis, Tennessee. The name of Charles Lindbergh's Spirit of St. Louis might not have carried the same romance, but was no less meaningful: Several financiers from St. Louis paid for the record-breaking plane's construction.

It's in that proud tradition that this month we will inaugurate our new fleet of 777-300ERs with an aircraft christened New Spirit of United. If you've listened to our CEO Oscar Munoz speak over the past year, you've likely heard that term. Early in his tenure, Oscar dubbed the new energy and enthusiasm that he feels whenever he travels around our airline's network as the "new spirit of United."

"This special aircraft represents not a commemoration of the past but a commitment to the future," Oscar said. "It captures the spirit of excellence we aspire to deliver with each and every flight we take."

Whether you're a customer or an employee, we hope that you've felt that spirit and the change that accompanies it; the change that drove us to reach record-breaking performance and customer satisfaction milestones last year.

New Spirit of United, with its name proudly displayed on its nose, will fly in recognition of the more than 86,000 employees worldwide who strive each day to make United the safest, most reliable and friendliest airline in the world. Theirs is the spirit of compassion, the spirit of hard work, the spirit of accomplishment and, perhaps most of all, the spirit of the friendly skies.

United Cargo operates more than 11,000 cargo-only flights in one year

By The Hub team, March 19, 2021

On March 19, 2020, United operated its first flight carrying cargo without passengers on board. While the passenger cabin was empty, its cargo hold was completely full, carrying more than 29,000 pounds of commodities from Chicago O'Hare International Airport (ORD) to Frankfurt Airport (FRA).

A year later, United Cargo has operated more than 11,000 cargo-only flights carrying more than 570 million pounds of freight. To support the COVID-19 pandemic recovery efforts, United Cargo has also transported more than 113 million pounds of medical and pharmaceutical products on both cargo-only and passenger flights as well as approximately 10 million COVID-19 vaccines, providing global communities access to the items they have needed most.

10 tips for spring travel

By The Hub team, February 24, 2021

Whether you haven't flown with us for a while or just need a quick refresher before your spring trip, read this list of tips to know before your flight and arrive at the airport travel-ready:

1. Download the United app for contactless bag check, travel assistance and more

Before your flight, download the United app to view your flight status, check in, sign up for flight notifications, locate departure gates, access our free personal device entertainment when available and more. We've also updated our app with new features that can make your trip a little safer, including contactless bag check.

Don't forget to use Agent on Demand for help with any and all questions you may have before your flight. This new capability is available at all our U.S. hub airports and allows you to use your own mobile device to contact a customer service agent via phone, video or chat to help with day-of-travel questions while you're at the airport. Learn more about Agent on Demand here.

United joins UNICEF COVAX initiative

By The Hub team, February 19, 2021

This week, we were honored to become the first U.S. airline to join the UNICEF Humanitarian Airfreight Initiative to combat the COVID-19 pandemic by transporting the vaccine and other critically needed supplies to underserved areas of the globe.

"We are committed to helping the global community in any way we can, and we all must work together to do our part to bring this health and humanitarian crisis to an end," said Director of Cargo Specialty Products Manu Jacobs.

We will leverage our expertise to transport these critical pharmaceutical and healthcare shipments around the world safely, efficiently and expediently. We are proud to partner with the United Nations to support this global effort and provide equitable access to COVID-19 vaccines.

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