United Celebrates 50 years in Mexico - United Hub

Celebrating 50 years in Mexico

By Bob Cooper

United first flew Americans to Mexico 50 years ago with a flight to Monterrey on February 16, 1967, and now delivers nearly six million annual passengers to 33 Mexican cities — the most of any U.S. carrier. Mexico's major cities and beach resort destinations remain popular among U.S. business and leisure travelers. Especially notable favorites include the historic metropolis of Mexico City, the tropical beach resorts of Cancun, and the cosmopolitan city of Monterrey.

Palace of Fine Arts in Mexico City

Mexico City

Mexico City may be one of the world's largest cities, but its chief attractions are surprisingly easy to visit because most are found in walkable clusters. You'll find the richest collection of cultural sites in the historic center, where you can visit the city's cathedral, national palace, Palace of Fine Arts and Templo Mayor archaeological site. The second treasure trove of sights is in the big city park, Bosque de Chapultepec. There you can enjoy a stunning castle, contemporary art museum and the acclaimed National Museum of Anthropology. Art lovers should undoubtedly make a trip to the Colonia del Carmen neighborhood, which features two museums that pay tribute to Mexico's most iconic artists: the Frida Kahlo Museum and Diego Rivera-Frida Kahlo Studio Museum.

Newest to the city: Aquarium Inbursa.

Straw beach umbrella in Cancun

Cancun

Boasting some of the world's finest beaches and second-largest reef, Cancun — on the tip of the Yucatan Peninsula where the Gulf meets the Caribbean — is a paradise for lovers of beach and water activities. Its 14-mile strip of beaches offers superb scuba diving and snorkeling on the Great Mesoamerican Reef, sportfishing in the Gulf, and every imaginable kind of boating. Three of the accessible islands are rich with birds and marine life, including Isla Contoy National Park. Also in Cancun or nearby: aquariums, eco-parks and numerous Mayan wonders —including walled cities and the stepped pyramid at Chichen Itza, a UNESCO World Heritage Site.

New since 2013: An underwater museum with 455 submerged sculptures seen as you snorkel.

River in Monterrey, Mexico

Monterrey

Monterrey is Mexico's wealthiest and third-largest metropolitan area. Most of the city is quite modern, although the essence of Old Mexico still lives in the public squares and frequent festivals. At the Macroplaza, the world's fourth-largest public square, you can visit the Metropolitan Cathedral, Palace Museum, Museum of Mexican History and Contemporary Art Museum of Monterrey — and at night, watch green lasers shot toward the surrounding mountains from a 220-foot tower. Families often enjoy Fundidora Park, which includes Sesame Street Park and an ice rink — accessible from the Macroplaza via boat ride or the Santa Lucia Riverwalk.

New since 2015: Estadio BBVA Bancomer, the 52,000-capacity stadium of Monterrey's soccer team.

If you go

United Airlines also flies to 30 other Mexican cities, from Cabo San Lucas and Cozumel to Veracruz and Villahermosa. Visit united.com or use the United app to plan your visit.

United's regional presidents join respective Governor's COVID-19 task force

By Ryan Wilks, May 21, 2020

As a member in the tourism, travel and transportation industries, United offers a unique perspective into the economic and operational effects rippling across the U.S. To advocate United's efforts, and in anticipation of a bright future, New York/New Jersey President Jill Kaplan and California President Janet Lamkin have both been named to their states' respective governor's COVID-19 response task force committees.

Making every step of the travel journey safer for you

By United Airlines, May 20, 2020
United Clean Plus | Clorox

We remain passionate about connecting the world safely

United CleanPlus SM is our commitment to putting health and safety at the forefront of your journey, with the goal of delivering an industry-leading standard of cleanliness. We're teaming up with Clorox to redefine our cleaning and disinfection procedures, and over the coming months, we'll roll out Clorox products across our U.S. airports, starting in select locations, to help support a healthy and safe environment throughout your travel experience.

At the airport

  • At check-in:

  • 1
    Implementing temperature checks for employees and flight attendants working at hub airports
  • 2
    Installing sneeze guards at check-in and gate podiums
  • 3
    Encouraging use of the United app for contactless travel assistance and more
  • 4
    Promoting social distancing with floor decals to help customers stand 6 feet apart
  • 5
    Introducing touchless check-in for customers with bags
  • At the gate:

  • 6
    Disinfecting high-touch areas such as door handles, handrails, elevator buttons, telephones and computers
  • 7
    Providing hand sanitizer and
    disinfectant wipes
  • 8
    Allowing customers to self-scan boarding passes
  • 9
    Boarding fewer customers at a time and, after pre-boarding, boarding from the back of the plane to the front to promote social distancing

On our aircraft

  • 1
    Providing individual hand sanitizer wipes for customers
  • 2
    Requiring all customers and employees to wear a face covering and providing disposable face coverings for customers who need them
  • 3
    Temporarily removing onboard items like pillows, blankets and inflight magazines
  • 4
    Disinfecting high-touch areas, like tray tables and armrests, before boarding
  • 5
    Reducing contact between flight attendants and customers during snack and beverage service
  • 6
    Ensuring aircraft cleaning standards meet or exceed CDC guidelines
  • 7
    Applying social distancing to seating procedures when possible, including:
    • Limiting middle seat selection
    • Moving customers seated closely together
    • De-planing in groups of five rows at a time to reduce crowding
  • 8
    Using electrostatic spraying to disinfect aircraft, to be completed on all flights by mid-June
  • 9
    Using state-of-the-art, hospital-grade, high-efficiency (HEPA) filters to circulate air and remove up to 99.7% of airborne particles

Cleveland Clinic We're working closely with the experts at Cleveland Clinic to advise us on enhancing our cleaning and disinfection protocols for the safety of our employees and customers. Visit Cleveland Clinic's website to learn more about COVID-19.

A message from Scott Kirby, United’s new CEO

By The Hub team, May 20, 2020


Hello. I'm Scott Kirby, the new CEO of United Airlines. I'm a proud Air Force Academy graduate and have spent my entire career in and around aviation, including the last four years as President of United.

While I had planned for my first communication with you to be about the meaningful investments we were making to the travel experience and our continued growth across the U.S. and expansion to exciting new destinations around the world, today, the situation rendered to us by the COVID-19 pandemic leads me to a different type of message.

First, I graciously and humbly thank you for your business. Now, more than ever, our customers' loyalty is so deeply appreciated by every member of the United family.

As essential workers, the men and women of our airline have been hard at work over the past two months to transport vital medical supplies and critical goods to places that need them most, to provide free travel to healthcare professionals and to help thousands of individuals repatriate to their home countries.

Safety has always been our top priority, and right now in the midst of an unprecedented crisis, it's our singular customer focus. We recognize that COVID-19 has brought cleanliness and hygiene standards to the front of your mind when making travel decisions. We're not leaving a single stone unturned in our pursuit to protect our customers and employees.

We are installing plexiglass in lobby and gate areas, we're using the same equipment used to clean hospitals to disinfect the interiors of our aircraft, all crew and customers on board are required to wear face mask coverings and we're taking the temperature of our employees before they start work.

But at United, we're not stopping there. We're teaming up with experts from Clorox and the Cleveland Clinic to set a new standard for cleanliness and healthy flying that we are calling United CleanPlus℠.

Clorox is working closely with us to improve how we disinfect common surfaces and provide our customers with amenities that support a healthy and safe environment.

Physicians and scientists at the Cleveland Clinic, will advise us on new technologies and approaches, assist in training development and create a rigorous quality assurance program. And, as scientists learn more about how to fight COVID-19, Cleveland Clinic experts will help us use those discoveries to quickly implement new ways to keep our customers safe.

While we may not know when this pandemic will subside, what we do know is that travel is so deeply woven into the fabric of our global culture. We all desire to visit family, dance at a friend's wedding, hug parents…and see the wonders of this beautiful world. No matter how sharp the picture quality – or how strong the WiFi signal – there's simply no substitute for being there – in person – to collaborate, celebrate, explore. We are confident that travel will return. And when it does, United Airlines will be ready to serve you again in the friendly skies.

Thank you. Be well. And I look forward to seeing you on board.

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