Charmed by Southern Africa - United Hub
Amazing destination

Charmed by Southern Africa

By The Hub team, July 19, 2019

Each week we profile one of our employee's adventures across the globe, featuring a new location for every employee's story. Follow along every week to learn more about their travel experiences.

By San Franciso Customer Service Representative, Leonida Esquieres

Two years of preparation for this adventure brought my family and close friends to southern Africa. Since this is the farthest destination we've ever planned, we decided to cover at least three neighboring countries — South Africa, Zimbabwe and Botswana — to save on travel. We weren't sure what to expect from these places, but surprisingly, it turned out to be the most amazing adventure. Our long journey from the U.S. (33 hours) brought us first to Victoria Falls, Zimbabwe. To get there, you could fly to many of United's European destinations and then take Star Alliance partner airlines to get to Africa. (Later this year you'll be able to fly nonstop from Newark to Cape Town)

Victoria Falls

Zimbabwe

Our first stop was the city of Victoria Falls, home to the famous, spectacular and most beautiful waterfall also called Victoria Falls. It is referred to as "The Smoke that Thunders" and is one of Earth's greatest spectacles, one of the Seven Natural Wonders of the world as well as UNESCO World Heritage Site. Made up of a series of gorges and falls, the size and power of this massive body of water is awe-inspiring. As we planned to witness the "lunar rainbow," which only happens during a full moon, we scheduled to go at that time. The lunar rainbow can be seen for three nights of each lunar cycle during the full moon. The moon bow is created by the mist of the falls as light from the moon is refracted by water particles, creating a rainbow effect. Although it is something extraordinary, I must say that it was more fun to see the falls at day time while getting drenched from the thick mist.

The next day's highlight was the much-anticipated Zambezi River sunset cruise. What could be better than an open bar sunset cruise while soaking up the beauty of Africa? As we drifted along the river we admired the splashes of color that the setting sun painted in the sky as well as watched the wildlife in the serenity of this place. At the end of the cruise we tasted unique cuisines such as impala meat, buffalo meat and worms (yes, worms) at Boma restaurant.

Botswana

A short and easy trip from Zimbabwe, Botswana makes for a great trip to this and a wonderful safari destination. It's an astonishing place and home to amazing wildlife. We did both a Thebe River boat safari and a mobile safari through Chobe National Park. The river safari was entertaining and is an authentic Botswanan experience. Chobe is famous for its large population of elephants and one of the best wildlife destinations in the world, which overwhelmed us as we tried to capture photos of all of the amazing animals in sight. The baby animals were so cute, glued close to their mothers or underneath them. What a sheer display of wildlife in their natural habitat. A herd of buffalos swimming across mini islands, sunbathing crocodiles, hippos in the bank, a herd of kudus under the trees, families of monkeys with babies hanging underneath mothers along our relaxing river cruise — we saw it all. The baby elephants were so adorable you'd want to take them home.

From Zimbabwe we flew on our Star Alliance partner South African Airways (SA) to Johannesburg, our point of entry into South Africa.

South Africa, the rainbow nation

I have put off South Africa for too long, to my regret now. Admittedly, I was worried by its reputation for crime and discouraged by the distance. But my experience proved otherwise — the people were very nice, it was peaceful everywhere we went and the scenery is so beautiful it makes the long distance worth it.

After a night's rest in Johannesburg, we headed to Cradle of Humankind, renowned as the birthplace of humanity. The Sterkfontein Caves in the Cradle of Humankind put the origins of humans into perspective and gave an intriguing look into our collective past. It is here that some of the most important fossils were found. The network of limestone caves and old mines at Sterkfontein today hold one of the most renowned paleontological sites in the world, made famous by a breakthrough in 1947 when an almost perfect adult skull nicknamed "Mrs. Ples" was found. The skull dates back 2 million years, providing valuable evidence for the origins of human evolution in Africa.

A monkey at Kruger National Park
A kudos at Kruger National Park

Our next stop was Kruger National Park for more wilderness sightings during a safari on a jeep. There, we witnessed a hyena family, leopards, lions, zebras, giraffes, kudus, buffalos, monkeys roaming on the streets stealing fruits or chasing us, and more elephants. What's more interesting is where we stayed for a couple of nights, called Hippo Hollow Country Estate, which offers cute chalet bungalows and a resident hippo roaming in the backyard. I swear it was near our chalet one night making loud noises.

On our third day we went to a place called God's Window on the Drakensberg escarpment in Mpumalanga, which is known as Paradise Country. God's Window is so called gets its name because of the panoramic view that it offers of the Lowveld, located more than 900 meters below with lush forest clad ravine. Despite the fog during our early morning visit, the incredible view was still marvelous and so enigmatic.

View overlooking Cape Town

By the time we reached our main destination of Cape Town, we were hooked. South Africa's beauty is incomparable with any other countries we've seen. We filled our five days here (not enough) climbing Table Mountain with an incredible sweeping view of the city. Flanked by Devil's Peak and Lion's Head, Table Mountain makes up the northern end of the Cape Fold Mountain range. Legend has it that the tablecloth of clouds that pours over the mountain when the southeaster blows is the result of a smoking contest between the devil and a retired sea captain, Jan van Hunks. Blessed with crisp blue skies, we rode in a cable car and enjoyed the spectacular view from the peak.

The Victoria & Alfred Waterfront in Cape Town is situated on the Atlantic shore and offers a breathtaking view of Table Mountain and the ocean, making it a relaxing place to chill. We took a ferry to Robben Island where Nelson Mandela was imprisoned. The legacy of apartheid is still very clearly visible and it was touching. Robben Island, the unique symbol of "the triumph of the human spirit over adversity, suffering and injustice" with a rich 500-year-old multi-layered history, represents an important aspect of South Africa's history.

The colorful homes in Cape Town

Bo-Kaap is one of the most photographed places in Cape Town so we weren't going to miss it. This place was formerly called the Malay Quarter when the colorful houses called "huurhuisjes" were built and rented to slaves from Malaysia, Indonesia and other African countries. It was told that while leased these houses were white and when that law was lifted — and they were allowed to buy the houses — they painted them bright colors as an expression of their freedom. They are indeed very attractive and unique.

Ready for some African wine? Western Cape is your spot. The Cape Winelands is a region of the Western Cape Province and is home to world-class vineyards of South Africa. We had a wonderful wine tasting experience with views of the mountains surrounding the vineyards. We also stopped at Cape of Good Hope, where the Indian and Atlantic Oceans meet offering stunning views of the sea, flora and fauna. It was a dream come true to reach the most south-western point of the African Continent. Along our way on each stop were smaller charming Victorian villages, which were adorable and gave us a different perspective on South Africa that you wouldn't feel anywhere else in the world. A visit to Seal Island and Boulders Beach, where you can spot African penguins, were an added bonus.

Finding splendid beauty and wilderness in South Africa, Zimbabwe and Botswana changed our perspective. Southern Africa offers dramatic mountain ranges, golden coast lines, wildlife, vibrant cities and centuries of history. It's amazing and worth traveling 30-plus hours to. I'm really looking forward to our Cape Town service starting in December.

10 tips for spring travel

By The Hub team, February 24, 2021

Whether you haven't flown with us for a while or just need a quick refresher before your spring trip, read this list of tips to know before your flight and arrive at the airport travel-ready:

1. Download the United app for contactless bag check, travel assistance and more

Before your flight, download the United app to view your flight status, check in, sign up for flight notifications, locate departure gates, access our free personal device entertainment when available and more. We've also updated our app with new features that can make your trip a little safer, including contactless bag check.

Don't forget to use Agent on Demand for help with any and all questions you may have before your flight. This new capability is available at all our U.S. hub airports and allows you to use your own mobile device to contact a customer service agent via phone, video or chat to help with day-of-travel questions while you're at the airport. Learn more about Agent on Demand here.

2. Check out the Travel-Ready Center

Our Travel-Ready Center makes it easy to get a personalized overview of everything you need to do in preparation for your flight. Just enter your confirmation number or MileagePlus® number and you'll find detailed information on all the documents, tests and more that you'll need for your trip.

3. Read and sign the Ready-to-Fly checklist

Before completing check-in, all United travelers will need to read our Ready-to-Fly checklist and confirm that they understand and agree to our policies. These include:

Acknowledging that you haven't had any symptoms of COVID-19 in the last 14 days

Agreeing that you will not fly if you have tested positive for COVID-19 within the last 21 days

Confirming that you will follow all policies regarding face masks, social distancing and other health and safety measures we've adopted

4. Arrive early; avoid the stress

Airports can be busy, especially during peak travel periods like spring break season. The TSA advises arriving at the airport two hours before your flight for domestic travel and three hours for international travel in anticipation of long security lines. This can help ease the stress when navigating busy check-in areas, security lines and crowded boarding gates.

5. Get familiar with CleanPlus

United CleanPlus℠ is our commitment to delivering industry-leading cleanliness as we put health and safety at the forefront of your experience. We've teamed up with Clorox to redefine our cleaning and disinfection procedures and Cleveland Clinic to advise us on enhancing our cleaning and disinfection protocols, like:

Disinfecting high-touch areas on board and in the terminal

Using electrostatic spraying, Ultraviolet C lighting wands and more advanced measures to clean aircraft cabins before boarding

Redesigning our mobile app to allow for touchless check-in and contactless payment, along with enhanced travel assistance features

Implementing high-efficiency (HEPA) filters on our aircraft that completely recirculate cabin air every 2-3 minutes and remove 99.97% of airborne particles, including viruses and bacteria

Studies show COVID-19 exposure risk is minimal when air filtration systems and masks are in use, so you can rest assured that the steps we've taken to keep you safe truly make a difference.

6. Wear your mask

Federal law requires all travelers to wear a face mask in the airport, including customer service counters, airport lounges, gates and baggage claim, and on board during their entire flight. Make sure you review the requirements for face masks, including what an acceptable face mask looks like.

7. Get ready for a safer boarding process

To make boarding even safer, we now have travelers board their aircraft from back to front. At the gate, just listen for your row number to be called – we'll ask a few rows at a time to board, starting with the last row of the plane. This helps everyone maintain a safe distance from each other during boarding without slowing things down. As you step onto the plane, flight attendants will hand each passenger a sanitizing towelette, which you can use to wipe down your seat to ensure it's extra clean.

8. Pack smart

Before packing your bags, check to see what exactly you can carry on and what you should plan to check. You can also copy your confirmation number into our Baggage Calculator tool to learn about the bag allowance included with your reservation, as well as the cost of checking any additional bags.

9. Check your flight status, important notices and weather

Check the United app regularly for the latest updates on weather conditions, flight status, gate numbers and seat assignments. You can also visit our Important Notices page to find essential information and updates about travel waivers, international travel, TSA and security, airports and United Club locations.

10. Relax and enjoy your flight

Once you're on board, it's time to sit back and enjoy your flight. Our flight attendants will be happy to help you with anything else you need.

United joins UNICEF COVAX initiative

By The Hub team, February 19, 2021

This week, we were honored to become the first U.S. airline to join the UNICEF Humanitarian Airfreight Initiative to combat the COVID-19 pandemic by transporting the vaccine and other critically needed supplies to underserved areas of the globe.

"We are committed to helping the global community in any way we can, and we all must work together to do our part to bring this health and humanitarian crisis to an end," said Director of Cargo Specialty Products Manu Jacobs.

We will leverage our expertise to transport these critical pharmaceutical and healthcare shipments around the world safely, efficiently and expediently. We are proud to partner with the United Nations to support this global effort and provide equitable access to COVID-19 vaccines.

United cargo-only flights transport critical goods

By The Hub team

When the pandemic began, United Cargo knew it would be critical to utilize its fleet, network and industry-leading pharmaceutical handling processes to transport a COVID-19 vaccine when the time came.

Connecting vaccines to the world: United responds to mass distribution effort

December 22, 2020

On November 27, United Airlines became the first commercial airline to safely deliver the first batch of Pfizer and BioNTech's COVID-19 vaccine into the U.S. thanks to a coordinated effort between United's cargo, safety, technical operations, flight operations, regulatory and legal teams.

Now as the entire shipping and logistics industry bands together to widely distribute vaccines, United is leveraging all of its flights, including cargo-only and those carrying passengers, to transport millions of vaccines to destinations throughout our network, including Honolulu, Guam and Saipan – the first of any carrier to do so.

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