Colombia, A Beautiful Jewel - United Hub

Colombia, a beautiful jewel

By The Hub team

By Honolulu-based Remote Reservations Sales and Service Representative Kathy Bair

A few years ago, I was very fortunate to facilitate a training in Mexico City with a colleague from our North Houston Contact Center (NHC) Lisa Perry. When she learned that I was from Colombia, she had me promise that one day I would take her and earlier this year I made good on that promise.

Last February, Lisa and her travel companion Keith, my husband Carlos and I took off on a beautiful trip to my motherland.

We landed in Bogota, Colombia - 8,860 feet above sea level, with a mix of modern and colonial architecture -- so many places to see in so little time. My country is a mix of culture, nature and welcoming arms everywhere. I know in the past it has had a stigma of being a dangerous place but, really, the only risk you take in visiting is wanting to stay here forever.

On our first day in Bogota, we visited the Gold Museum, which contains more than 34,000 gold pieces from pre-Hispanic societies in Colombia.

The following day, we made our way over to the Salt Cathedral of Zipaquira, one of the most unique cathedrals in the world. It is an underground Roman Catholic Church built within the tunnels of a salt mine 200 meters underground - this place is truly fascinating.

Have you heard of the famous legend of El Dorado? We were able to visit La Laguna de Guatavita, where the indigenous people used to give their gold to the gods. We also explored the nearby town of Guatavita, -- a perfect replica of a Spanish colonial town, with buildings in white facades, rustic stucco and clay tiles. You feel very much at peace in this town.

United employee, her husband and friends infront of Cartagena sign.

We headed to Cartagena next. Oh, Cartagena, the beauty. The energy, the colors, the hospitality and the flavors are overwhelming here. The cobblestone streets and the beautiful, colorful colonial buildings give the city a unique charm, where the music never stops. We visited the San Felipe de Barajas castle, surrounded by a wall built to protect the castle from pirates and enemies of the Spanish crown in the 1700s.

We danced in the streets, laughed until our bellies hurt and then relaxed in the white sands of Baru, a small island off the coast of Cartagena with beautiful beaches and clear water.

Lisa and Keith loved everything about Colombia, and they were the perfect travel companions. Because our trip was short, we only had time to do so much, but Colombia has so many more beautiful places to see and explore.

The bright green hills of Valle de Cocora

If you have the time during your trip, visit Antioquia, in the central northwestern part of Colombia, where you'll discover the most beautiful coffee fields you've ever seen. Many coffee farms offer tours and allow you to learn how to pick coffee beans. The green of its mountains is a breathtaking site. Valle de Cocora is another must, a great destination for eco-tourists. It's set so high you feel like you can touch the sky. The little town of Salento nearby looks like a town out of a fairytale book. This Spanish colonial mountain town seems like it stopped in time, making it surreal and striking. Here you will find the slender wax palms, which are native to the Andes of Colombia and are also the world's tallest palm trees.

No matter which city you choose to explore, Colombia is a beautiful place that everyone needs to add to their bucket list. It's no surprise that Lonely Planet ranked Colombia second on its list of best countries to visit in 2017.

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United Cargo and logistics partners keep critical medical shipments moving

By The Hub team, July 02, 2020

By working together and strengthening partnerships during these unprecedented times, our global community has overcome challenges and created solutions to keep the global supply chain moving. As COVID-19 continues to disrupt the shipping landscape, United and our industry partners have increasingly demonstrated our commitment to the mission of delivering critical medical supplies across the world.

United Cargo has partnered with DSV Air and Sea, a leading global logistics company, to transport important pharmaceutical materials to places all over the world. One of the items most critical during the current crisis is blood plasma.

Plasma is a fragile product that requires very careful handling. Frozen blood plasma must be kept at a very low, stable temperature of negative 20 degrees Celsius or less – no easy task considering it must be transported between trucks, warehouses and airplanes, all while moving through the climates of different countries. Fortunately, along with our well-developed operational procedures and oversight, temperature-controlled shipping containers from partners like va-Q-tec can help protect these sensitive blood plasma shipments from temperature changes.

A single TWINx shipping container from va-Q-tec can accommodate over 1,750 pounds of temperature-sensitive cargo. Every week, DSV delivers 20 TWINx containers, each one filled to capacity with human blood plasma, for loading onto a Boeing 787-9 for transport. The joint effort to move thousands of pounds of blood plasma demonstrates that despite the distance, challenges in moving temperature-sensitive cargo and COVID-19 obstacles, we continue to find creative solutions with the help of our strong partnerships.

United Cargo is proud to keep the commercial air bridges open between the U.S. and the rest of the world. Since March 19, we have operated over 3,200 cargo-only flights between six U.S. hubs and over 20 cities in Asia, Australia, Europe, South America, India, the Caribbean and the Middle East.

Celebrating Juneteenth

By United Airlines, June 18, 2020

A message from UNITE, United Airlines Multicultural Business Resource Group

Fellow United team members –

Hello from the UNITE leadership team. While we communicate frequently with our 3,500 UNITE members, our platform doesn't typically extend to the entire United family, and we are grateful for the opportunity to share some of our thoughts with all of you.

Tomorrow is June 19. On this day in 1865, shortened long ago to "Juneteenth," Union soldiers arrived in Galveston, Texas, to announce that the Civil War had ended and all enslaved individuals were free. For many in the African-American community, particularly in the South, it is recognized as the official date slavery ended in the United States.

Still, despite the end of slavery, the Constitutional promise that "All men are created equal" would overlook the nation's Black citizens for decades to come. It wasn't until nearly a century later that the Civil Rights Act (1964) ended legal segregation and the Voting Rights Act (1965) protected voting rights for Black Americans. But while the nation has made progress, the killings of Ahmaud Arbery, Breonna Taylor and George Floyd have made it undeniably clear that we still have a lot of work to do to achieve racial parity and inclusion.

Two weeks ago, Scott and Brett hosted a virtual town hall and set an important example by taking a minute, as Brett said, "to lower my guard, take off my armor, and just talk to you. And talk to you straight from the heart."

Difficult conversations about race and equity are easy to avoid. But everyone needs to have these conversations – speaking honestly, listening patiently and understanding that others' experiences may be different from your own while still a valid reflection of some part of the American experience.

To support you as you consider these conversations, we wanted to share some resources from one of United's partners, The National Museum of African American History and Culture. The museum will host an all-day Virtual Juneteenth Celebration to recognize Juneteenth through presentations, stories, photographs and recipes. The museum also has a portal that United employees can access called Talking About Race, which provides tools and guidance for everyone to navigate conversations about race.

Our mission at UNITE is to foster an inclusive working environment for all of our employees. While we are hopeful and even encouraged by the widespread and diverse show of support for African Americans around the country – and at United - we encourage everyone to spend some time on Juneteenth reflecting on racial disparities that remain in our society and dedicating ourselves to the work that still must be done to fight systemic racism. By honoring how far we've come and honestly acknowledging how far we still must go, we believe United – and the incredible people who are the heart and soul of this airline - can play an important role in building a more fair and just world.

Thank you,

UNITE (United Airlines Multicultural Business Resource Group)

Leadership Team

Making every step of the travel journey safer for you

By United Airlines, May 20, 2020
United Clean Plus | Clorox

We remain passionate about connecting the world safely

United CleanPlus SM is our commitment to putting health and safety at the forefront of your journey, with the goal of delivering an industry-leading standard of cleanliness. We're teaming up with Clorox to redefine our cleaning and disinfection procedures, and over the coming months, we'll roll out Clorox products across our U.S. airports, starting in select locations, to help support a healthy and safe environment, and to provide transparency and choice throughout the travel journey.

At the airport

  • At check-in:

  • 1
    Implementing temperature checks for employees and flight attendants working at hub airports
  • 2
    Installing sneeze guards at check-in and gate podiums
  • 3
    Encouraging use of the United app for contactless travel assistance and more
  • 4
    Promoting social distancing with floor decals to help customers stand 6 feet apart
  • 5
    Rolling out touchless check-in for customers with bags
  • At the gate:

  • 6
    Disinfecting high-touch areas such as door handles, handrails, elevator buttons, telephones and computers
  • 7
    Providing hand sanitizer and
    disinfectant wipes
  • 8
    Allowing customers to self-scan boarding passes
  • 9
    Boarding fewer customers at a time and, after pre-boarding, boarding from the back of the plane to the front to promote social distancing
  • 10
    Rolling out Clorox Total 360 Electrostatic Sprayers to disinfect in the airport

On our aircraft

  • 1
    Providing individual hand sanitizer wipes for customers
  • 2
    Requiring all customers and employees to wear a face covering and providing disposable face coverings for customers who need them
  • 3
    Providing onboard items like pillows and blankets upon request
  • 4
    Disinfecting high-touch areas, like tray tables and armrests, before boarding
  • 5
    Reducing contact between flight attendants and customers during snack and beverage service
  • 6
    Ensuring aircraft cleaning standards meet or exceed CDC guidelines
  • 7
    Using electrostatic spraying to disinfect aircraft
  • 8
    Using state-of-the-art, hospital-grade, high-efficiency (HEPA) filters to circulate air and remove 99.97% of airborne particles
    • The cabin recirculated air is exchanged every 2-3 minutes

Cleveland Clinic We're working closely with the experts at Cleveland Clinic to advise us on enhancing our cleaning and disinfection protocols for the safety of our employees and customers. Visit Cleveland Clinic's website to learn more about COVID-19.

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