A Chance Encounter in the Air, Happily Wed After - United Hub
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United in the air turns happily ever after

By The Hub team, July 14, 2017

Shortly after boarding his flight on July 5, 2014, customer Jake Guthrie's life changed forever. He was on his way home from vacation, and so was his seat mate. "It was by pure fate and a chance encounter that we happened to be seated next to each other," Mr. Guthrie recalled. "We hit it off so well on our flight that I asked her on a date."

That date went very well and so did the next one and all the others after that. Fast forward three years, and his seat mate is now his wife. They married on July 3, and choosing United for their honeymoon to Hawaii was a no-brainer.

"Since United will always be a part of our lives, we decided it was only fitting that we started our honeymoon the same way we first met," Mr. Guthrie said. "United will always be the reason our relationship took off."

Considering how they first met, we decided it was only fitting that we provide them an extra special experience on their way to the Hawaiian Islands. Los Angeles International Airport, Customer Care, Inflight Services, Flight Operations and Global Services team members worked together to recognize the newlywed couple on board. Their seats were decorated and came with a box of Godiva chocolates, a bottle of champagne and a United history book. We handed out "love is in the air" cookies to each customer and Los Angeles based Chief Pilot Alberto Diaz came on board to personally congratulate them.

Newlyweds Jake and Terry fly to their honeymoon on United

"Kudos to all of you who went above and beyond to celebrate these customers' honeymoon flight and really make it as memorable as possible," Customer Contact Centers Vice President Sharon Grant said. "We are literally connecting people and uniting the world!"

United Cargo operates more than 11,000 cargo-only flights in one year

By The Hub team, March 19, 2021

On March 19, 2020, United operated its first flight carrying cargo without passengers on board. While the passenger cabin was empty, its cargo hold was completely full, carrying more than 29,000 pounds of commodities from Chicago O'Hare International Airport (ORD) to Frankfurt Airport (FRA).

A year later, United Cargo has operated more than 11,000 cargo-only flights carrying more than 570 million pounds of freight. To support the COVID-19 pandemic recovery efforts, United Cargo has also transported more than 113 million pounds of medical and pharmaceutical products on both cargo-only and passenger flights as well as approximately 10 million COVID-19 vaccines, providing global communities access to the items they have needed most.

10 tips for spring travel

By The Hub team, February 24, 2021

Whether you haven't flown with us for a while or just need a quick refresher before your spring trip, read this list of tips to know before your flight and arrive at the airport travel-ready:

1. Download the United app for contactless bag check, travel assistance and more

Before your flight, download the United app to view your flight status, check in, sign up for flight notifications, locate departure gates, access our free personal device entertainment when available and more. We've also updated our app with new features that can make your trip a little safer, including contactless bag check.

Don't forget to use Agent on Demand for help with any and all questions you may have before your flight. This new capability is available at all our U.S. hub airports and allows you to use your own mobile device to contact a customer service agent via phone, video or chat to help with day-of-travel questions while you're at the airport. Learn more about Agent on Demand here.

United joins UNICEF COVAX initiative

By The Hub team, February 19, 2021

This week, we were honored to become the first U.S. airline to join the UNICEF Humanitarian Airfreight Initiative to combat the COVID-19 pandemic by transporting the vaccine and other critically needed supplies to underserved areas of the globe.

"We are committed to helping the global community in any way we can, and we all must work together to do our part to bring this health and humanitarian crisis to an end," said Director of Cargo Specialty Products Manu Jacobs.

We will leverage our expertise to transport these critical pharmaceutical and healthcare shipments around the world safely, efficiently and expediently. We are proud to partner with the United Nations to support this global effort and provide equitable access to COVID-19 vaccines.

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