A Chance Encounter in the Air, Happily Wed After - United Hub
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United in the air turns happily ever after

By The Hub team, July 14, 2017

Shortly after boarding his flight on July 5, 2014, customer Jake Guthrie's life changed forever. He was on his way home from vacation, and so was his seat mate. "It was by pure fate and a chance encounter that we happened to be seated next to each other," Mr. Guthrie recalled. "We hit it off so well on our flight that I asked her on a date."

That date went very well and so did the next one and all the others after that. Fast forward three years, and his seat mate is now his wife. They married on July 3, and choosing United for their honeymoon to Hawaii was a no-brainer.

"Since United will always be a part of our lives, we decided it was only fitting that we started our honeymoon the same way we first met," Mr. Guthrie said. "United will always be the reason our relationship took off."

Considering how they first met, we decided it was only fitting that we provide them an extra special experience on their way to the Hawaiian Islands. Los Angeles International Airport, Customer Care, Inflight Services, Flight Operations and Global Services team members worked together to recognize the newlywed couple on board. Their seats were decorated and came with a box of Godiva chocolates, a bottle of champagne and a United history book. We handed out "love is in the air" cookies to each customer and Los Angeles based Chief Pilot Alberto Diaz came on board to personally congratulate them.

Newlyweds Jake and Terry fly to their honeymoon on United

"Kudos to all of you who went above and beyond to celebrate these customers' honeymoon flight and really make it as memorable as possible," Customer Contact Centers Vice President Sharon Grant said. "We are literally connecting people and uniting the world!"

Making our app more accessible for people with disabilities

By The Hub team, October 28, 2020

We're proud to launch a redesigned version of our United app to make it easier for customers with visual disabilities to manage all aspects of day-of travel, including check-in, viewing reservation details and flight status, bag tracking and more.

This latest version of our app is now available to both Android and iOS users, and it offers increased color contrast and more space between graphics. Furthermore, we have reorganized how information is displayed and announced to better integrate with screen reader technologies like VoiceOver and TalkBack, which are built into most handheld devices. By restructuring the way the information is organized on the app, screen readers are better able to convert text to audio in the proper, logical sequence, allowing customers to better understand and navigate the app.

United Zoom backgrounds for AvGeeks

By The Hub team, October 27, 2020

Calling all AvGeeks and travelers! Take your next video call from a United Polaris® seat, the cockpit or cruising altitude with United-themed backgrounds for use on Zoom and Microsoft Teams.

Newly added to our collection is a background encouraging our employees and customers to vote. Our mission is to connect people and unite the world — and one of the most important ways to do that is to engage in the democratic process. No matter which party you support, we know our democracy will be stronger if you make your voice heard and vote.

So for your next meeting or catch up with friends and family, download the app to either your computer or mobile device to get started.

Looking back at a landmark year with Special Olympics

By Ryan Wilks, October 19, 2020

Earlier this summer, we shone a light on our flagship partnership with Special Olympics and our commitment to the Inclusion Revolution. In that same story, we introduced you to our four Special Olympics Service Ambassadors, Daniel, Kyle, Lauren and Zinyra (Z), who, this month, celebrate one year working at Chicago O'Hare International Airport as part of the United family.

This groundbreaking, inclusive employment program took off as a part of our ongoing partnership with Special Olympics, a community relationship that employees across the company hold close to heart. The original 'UA4' (as they call themselves) have become an integral part of the United team serving customers at O'Hare Airport. Even from behind their masks, their wide smiles and effervescent spirit exude and bring life to the service culture of excellence we strive towards every day.

"The UA4 are more than just customer service ambassadors. They are shining examples of how inclusion, accessibility and equity can have monumental impacts on the culture and service of a business and community," said Customer Service Managing Director Jonna McGrath. "They have forever changed who we are as a company. While they often talk about how United and this opportunity has changed their lives, they have changed ours in more ways than we can count."

In the two years of partnership with Special Olympics, United employees have volunteered over 10,500 hours of service at events around the world and donated over $1.2 million worth of travel to the organization.

"This inclusive employment program is what community partnerships, like ours with Special Olympics, are all about: collaborating to identify areas where the needs of the community intersect with the cultural and business opportunity, then creating the infrastructure and programming to bring the two together," said Global Community Engagement Managing Director Suzi Cabo. "Through this program, our goal is to show other companies that when you put a committed effort and focus towards inclusion and breaking down barriers, you transform lives. I challenge other business around the world to follow our lead in joining the Inclusion Revolution."

Check out the video below to hear from our Special Olympics Service Ambassadors firsthand.

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