Cuba: A City Filled With Culture and Heart - United Hub

Cuba: A city filled with culture and heart

By The Hub team

Each week we will profile one of our employee's adventures across the globe, featuring a new location for every employee's story. Follow along every week to learn more about their travel experiences.

By Remote Reservations Sales and Service Representative Susie Grisley

My favorite travel experience was visiting the beautiful city of Havana, Cuba. My strong curiosity persisted when the U.S. and Cuban governments finally agreed to cooperate on U.S. citizens traveling to this previously forbidden place. Reviewing the documents, I learned we could go in under the "Humanitarian" category, as the borders had not been opened to come and go as any American pleased. A group of us gathered, including some of my Boston-based colleagues and my three sons. We purchased a ton of toys and goodies for the children of Cuba.

Colorful, classic cars in Cuba.

Upon arriving in this fortress of deteriorating concrete, old buildings and damaged structures, we found an amazing city full of culture and heart. The Cuban people were glowing with an unmatched happiness and welcomed us with open arms. They were friendly, hospitable and very excited to see us, the Americans. They are extremely proud of their city, which despite the broken sidewalks and crumbling walls, was insanely beautiful. The colorful buildings and the colorful working vintage Chevys are among the amazing things to see. They are so proud of their old cars. Out of necessity, they have learned to work on their own cars with very simple tools. If the car breaks down while driving, they simply get out, open the hood, twist and bang and get it running as they know how to do. No one honks at them if they are in the road. This is just their way. The insides of the cars are simple, yet they maintain them as their prized possessions. They all, however, have music! They love driving proudly through the streets in their shiny old cars with music pouring out the open windows. Riding in many of them, each "taxi" was a new experience of its own.

Despite the gorgeous architecture and the classic cars, it truly was heart-warming getting to mingle with the Cuban people and learning their way of life. They are a beautiful people with beautiful, happy hearts ready to greet every American.


When it came time to hand out toys and gifts, we carried our toy bag through the streets, and it was apparent to us the children did not live with much. The delight and smiles on their faces were unimaginable. Their gratitude was evident, and my only regret was that we did not have enough for every child we saw. I thought my heart would explode at their excitement and appreciation.

Havana, Cuba is a travel must. It is an unbelievable place with an unbelievable story.

I left Cuba with a new realization of what it is like to live in a closed nation. I found a vibrant society of happy people full of fun, music and culture. I came home with a love of Havana and its people forever in my heart.

It was a trip of a life time and an experience we will never forget.

United Cargo operates more than 11,000 cargo-only flights in one year

By The Hub team, March 19, 2021

On March 19, 2020, United operated its first flight carrying cargo without passengers on board. While the passenger cabin was empty, its cargo hold was completely full, carrying more than 29,000 pounds of commodities from Chicago O'Hare International Airport (ORD) to Frankfurt Airport (FRA).

A year later, United Cargo has operated more than 11,000 cargo-only flights carrying more than 570 million pounds of freight. To support the COVID-19 pandemic recovery efforts, United Cargo has also transported more than 113 million pounds of medical and pharmaceutical products on both cargo-only and passenger flights as well as approximately 10 million COVID-19 vaccines, providing global communities access to the items they have needed most.

10 tips for spring travel

By The Hub team, February 24, 2021

Whether you haven't flown with us for a while or just need a quick refresher before your spring trip, read this list of tips to know before your flight and arrive at the airport travel-ready:

1. Download the United app for contactless bag check, travel assistance and more

Before your flight, download the United app to view your flight status, check in, sign up for flight notifications, locate departure gates, access our free personal device entertainment when available and more. We've also updated our app with new features that can make your trip a little safer, including contactless bag check.

Don't forget to use Agent on Demand for help with any and all questions you may have before your flight. This new capability is available at all our U.S. hub airports and allows you to use your own mobile device to contact a customer service agent via phone, video or chat to help with day-of-travel questions while you're at the airport. Learn more about Agent on Demand here.

United joins UNICEF COVAX initiative

By The Hub team, February 19, 2021

This week, we were honored to become the first U.S. airline to join the UNICEF Humanitarian Airfreight Initiative to combat the COVID-19 pandemic by transporting the vaccine and other critically needed supplies to underserved areas of the globe.

"We are committed to helping the global community in any way we can, and we all must work together to do our part to bring this health and humanitarian crisis to an end," said Director of Cargo Specialty Products Manu Jacobs.

We will leverage our expertise to transport these critical pharmaceutical and healthcare shipments around the world safely, efficiently and expediently. We are proud to partner with the United Nations to support this global effort and provide equitable access to COVID-19 vaccines.

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