Cuba: A City Filled With Culture and Heart - United Hub

Cuba: A city filled with culture and heart

By The Hub team

Each week we will profile one of our employee's adventures across the globe, featuring a new location for every employee's story. Follow along every week to learn more about their travel experiences.

By Remote Reservations Sales and Service Representative Susie Grisley

My favorite travel experience was visiting the beautiful city of Havana, Cuba. My strong curiosity persisted when the U.S. and Cuban governments finally agreed to cooperate on U.S. citizens traveling to this previously forbidden place. Reviewing the documents, I learned we could go in under the "Humanitarian" category, as the borders had not been opened to come and go as any American pleased. A group of us gathered, including some of my Boston-based colleagues and my three sons. We purchased a ton of toys and goodies for the children of Cuba.

Colorful, classic cars in Cuba.

Upon arriving in this fortress of deteriorating concrete, old buildings and damaged structures, we found an amazing city full of culture and heart. The Cuban people were glowing with an unmatched happiness and welcomed us with open arms. They were friendly, hospitable and very excited to see us, the Americans. They are extremely proud of their city, which despite the broken sidewalks and crumbling walls, was insanely beautiful. The colorful buildings and the colorful working vintage Chevys are among the amazing things to see. They are so proud of their old cars. Out of necessity, they have learned to work on their own cars with very simple tools. If the car breaks down while driving, they simply get out, open the hood, twist and bang and get it running as they know how to do. No one honks at them if they are in the road. This is just their way. The insides of the cars are simple, yet they maintain them as their prized possessions. They all, however, have music! They love driving proudly through the streets in their shiny old cars with music pouring out the open windows. Riding in many of them, each "taxi" was a new experience of its own.

Despite the gorgeous architecture and the classic cars, it truly was heart-warming getting to mingle with the Cuban people and learning their way of life. They are a beautiful people with beautiful, happy hearts ready to greet every American.


When it came time to hand out toys and gifts, we carried our toy bag through the streets, and it was apparent to us the children did not live with much. The delight and smiles on their faces were unimaginable. Their gratitude was evident, and my only regret was that we did not have enough for every child we saw. I thought my heart would explode at their excitement and appreciation.

Havana, Cuba is a travel must. It is an unbelievable place with an unbelievable story.

I left Cuba with a new realization of what it is like to live in a closed nation. I found a vibrant society of happy people full of fun, music and culture. I came home with a love of Havana and its people forever in my heart.

It was a trip of a life time and an experience we will never forget.

Adjusting to Customer Demand, United Adds New Nonstop Service to Florida

By United Newsroom, August 12, 2020

CHICAGO, Aug. 12, 2020 /PRNewswire/ -- United Airlines today announced plans to add up to 28 daily nonstop flights this winter connecting customers in Boston, Cleveland, Indianapolis, Milwaukee, New York/LaGuardia, Pittsburgh and Columbus, Ohio to four popular Florida destinations. The new, nonstop flights reflect United's continuing strategy to aggressively, and opportunistically manage the impact of COVID-19 by increasing service to destinations where customers most want to fly.

Entertainment for all

By The Hub team, August 04, 2020

Our Marketing Inflight Entertainment and Connectivity team and Bridge, our Business Resource Group (BRG) for people with all abilities, partnered together to test and provide feedback on our award-winning seatback inflight entertainment (IFE) system.

Aptly named "Entertainment for all," our new seatback IFE system offers the an extensive suite of accessibility features, allowing for unassisted use by people of all visual, hearing, mobility and language abilities.

"It's nice to know that I can get on a plane and pick my favorite entertainment to enjoy, just like every customer," said Accessibility Senior Analyst and Developer and Bridge Chief of Staff Ray C., who is blind.

"As a deaf employee, the closed captioning availability on board our aircraft is something I value greatly," added Information Technology Analyst Greg O. "The new IFE further cements United's visibility within the deaf community and elsewhere. It makes me proud to be an employee."

Accessibility features of the new IFE include a text-to-speech option, explore by touch, customizable text size, screen magnification, color correction and inversion modes, and alternative navigation options for those unable to swipe or use a handset. For hearing-impaired and non-English-speaking passengers, customization options provide the ability for customers to be served content and receive inflight notifications based on their preferences and settings —with closed captions, with subtitles or in the language of their choice from the 15 languages supported. Our "Entertainment for all" system won the Crystal Cabin Award in 2019, and recently, the Dr. Margaret Pfanstiehl Research and Development Award for Audio Description by the American Council of the Blind.

"This really showed the benefits of partnering with BRGs in helping us improve products and services for our customers and employees," said Inflight Entertainment and Connectivity Senior Manager Corinne S. "Even though we have been recognized with awards for our IFE accessibility features, we are not resting on our laurels but continuing to work towards improving the inflight entertainment experience for all of our customers to ensure entertainment is available for all."

Shaping an inclusive future with Special Olympics

By The Hub team, July 24, 2020

If your travels have taken you through Chicago O'Hare International Airport anytime since October 2019, you may have had a friendly, caring and jovial exchange with Daniel Smrokowski. Daniel is one of four Service Ambassadors thanks to our ongoing partnership with Special Olympics. This inaugural ambassador program aims to provide Special Olympic athletes employment opportunities within our operation, affording them a unique and meaningful career.

Since 2018, our partnership with Special Olympics has become one of United's most cherished relationships, going beyond the events we take part in and volunteer with. While the plane pull competitions, polar plunges, duck derbies and Special Olympics World Games and other events around the world are a big part of our involvement, the heart of this partnership lies with the athletes and individuals supported by Special Olympics. To advocate for their inclusion in every setting is one of our biggest honors, and we take great pride in the role we play in the organization's inclusion revolution.

Aiding in the success of Special Olympics' mission to create continuing opportunities for individuals with intellectual disabilities, throughout the two-year partnership, United has volunteered over 10,500 hours and donated over $1.2 million in travel to the organization. The impact of this partnership is felt at every level, both at Special Olympics and within our own ranks.

"The Inclusion Revolution campaign, led by our athletes, aims to end discrimination against people with intellectual disabilities. United Airlines has joined in our fight for inclusion, empowering our athletes with the skills needed to succeed and opportunities to contribute their abilities as leaders," said Special Olympics International Chairman Tim Shriver. "United Airlines believes that people with intellectual disabilities should be perceived as they really are: independent, world-class athletes, students, employees, neighbors, travelers, and leaders who contribute to make this world a better place."

Our Service Ambassador program is just one of the many ways Special Olympics has impacted not only our employees, but also our customers. "I see every day how our Service Ambassadors connect with our customers the moment they walk into the airport lobby," said Senior Customer Service Supervisor Steve Suchorabski. "They provide a warm, welcoming smile ad assist in any way they can. To see these young adults hold positions that a society once told them they couldn't is truly the most heartwarming part of my job," Steve continued.

"The opportunity to be a part of the United family means everything to me," Daniel said. "I feel so much pride showing up to work in a Special Olympics/United co-branded uniform, working among such a loving and supportive community. The relationship between these two organizations is truly helping to shape my future while letting me use my gifts of communicating and helping others. Hopefully, I can spend my entire career at United," Daniel added.

In honor of Special Olympics' Global Week of Inclusion in July, we're asking our employees, customers and partners to sign a pledge to #ChooseToInclude at jointherevolution.org/pledge.

And be sure to check out Daniel's podcast The Special Chronicles.

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